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CHAPTER 1
INTRODUCTION
All the machines are the latest available in the market, and whenever
required, the company has never shied away from purchasing the most modern
equipment. All their divisions are equipped with the latest equipment to maintain
the quality and timeliness of the output.
2
The company started with the sole export of knitted garments to USA
and later extended its reach to Europe, Australia, New Zealand and Canada.
The plant has the capability to meet any level of demand from their
buyers thus creating a high degree of credibility to the company in the
international market.
With the in-house production capacity of over 10000 pieces per day,
the company has been on top of the garments export market consistently.
Besides this, the company’s garment production is supplemented by various
companies which can turn out around 15000 pieces per day. It may be
worthwhile to note here that all these products are subjected to thorough
checking by the company’s Quality Assurance Department Personnel.
3
MANAGING
DIRECTOR
G.M.
G.M. G.M.
(FINANCE)
(PRODUCTION) (QUALITY CONTROL)
LINE
PERSONNEL LINE
CLERK
ASSISTANTS INSPECTOR
SUPERVISOR
4
Merchandising
Pattern Making
Cutting
Tailoring
Checking
Trimming
Ironing
Packing
5
Definition
CHAPTER 2
12
To study the relationship between the demographic factors and the level of
satisfaction of overall organisation climate and the factors influencing it.
The study on organisation climate is very wide and vast, so all the facts and
features regarding the study could not be analyzed and taken into
account.
The attitude of the workers change from time to time. Hence, the result
of the project may not be applicable in the long run.
CHAPTER 3
RESEARCH METHODOLOGY
i. Population
The sources are both primary and secondary sources. Primary data
were collected by means of administered questionnaire. The questionnaire
consists of particulars like Relationship with the management and peer
employees, safety and welfare measures, work environment, job satisfaction and
other organisation climate factors.
SCALING TECHNIQUE
i. Rating Scale
CHAPTER 4
2 Marital Status
Married 99 49.5
Single 101 50.5
3 Gender
Male 92 46.0
Female 108 54.0
4 Educational Qualification
No formal qualification 49 24.5
Primary Level 52 26.0
High School Level 57 28.5
College level 42 21.0
5 Work Experience
Below 1 year 54 27.0
1 – 2 years 53 26.5
2 – 3 years 57 28.5
Above 3 years 36 18.0
6 Monthly Income
Below Rs. 1000 35 17.5
Rs.1001-Rs.1500 64 32.0
Rs.1500-Rs.2000 67 33.5
Above Rs.2000 34 17.0
7 No. of Dependants
Upto 3 members 63 31.5
4 members 60 30.0
Above 4 members 77 38.5
INFERENCE
The socio-demographic characteristics of the respondents are self
explanatory from the table.
19
S. Significant Insignificant
Parameter Number of % Number of %
No.
Respondents Respondents
1 Relationship with the management 116 58.0 84 42.0
2 Relationship with peers 104 52.0 96 48.0
3 Safety measures 109 54.5 91 45.5
4 Welfare measures 107 53.5 93 46.5
5 Work environment 102 51.0 98 49.0
6 Job satisfaction 96 48.0 104 52.0
7 Holidays 76 38.0 124 62.0
8 Pay 159 79.5 41 20.5
9 Bonus 125 62.5 75 37.5
10 Punctuality and disciplinary rules 96 48.0 104 52.0
11 Communication 89 44.5 111 55.5
12 Organisation structure 96 48.0 104 52.0
13 Individual responsibilities 75 37.5 125 62.5
14 Warmth & support 128 64.0 72 36.0
INFERENCE
36.0% of the respondents feel that the warmth & support are a
significant factor
21
22
INFERENCE
S.N HDS
o PARAMETER HS S M DS
78 72 21
18 11
1 Relationship with the management (39.0 (36.0 (10.5
(9.0) (5.5)
) ) )
40 82 49
18 11
2 (20.0 (41.0 (24.5
(9.0) (5.5)
Relationship with peers ) ) )
55 76 37 21
11
(27.5 (38.0 (18.5 (10.5
(5.5)
3 Safety measures ) ) ) )
70 81 27
12 10
(35.0 (40.5 (13.5
(6.0) (5.0)
4 Welfare measures ) ) )
80 72 24
12 12
(40.0 (36.0 (12.0
(6.0) (6.0)
5 Work environment ) ) )
84 68 20
14 14
(42.0 (34.0 (10.0
(7.0) (7.0)
6 Job satisfaction ) ) )
103 45 20
17 15
(51.5 (22.5 (10.0
(8.5) (7.5)
7 Holidays ) ) )
87 68
18 14 13
(43.5 (34.0
(9.0) (7.0) (6.5)
8 Pay ) )
88 59 23
15 15
(44.0 (29.5 (11.5
(7.5) (7.5)
9 Bonus ) ) )
99 52 24
13 12
10 (49.5 (26.0 (12.0
(6.5) (6.0)
Punctuality and disciplinary rules ) ) )
68 83 20
16 13
(34.0 (41.5 (10.0
(8.0) (6.5)
11 Communication ) ) )
94 64
17 13 12
12 (47.0 (32.0
(8.5) (6.5) (6.0)
Organisation structure ) )
76 83
14 16 11
13 (38.0 (41.5
(7.0) (8.0) (5.5)
Individual responsibilities ) )
25
81 77
15 15 12
(40.5 (38.5
(7.5) (7.5) (6.0)
14 Warmth & support ) )
Note : Values in the parenthesis indicates percentage
INFERENCE
The level of satisfaction with the various factors of organisation climate are
observed to be satisfactory.
26
Level of Opinion
S.No. satisfaction with
Significant Insignificant
pay
44 43
1 Highly Satisfied
(40.7) (46.7)
34 34
2 Satisfied
(31.5) (37.0)
13 5
3 Neutral
(12.0) (5.4)
8 6
4 Dissatisfied
(7.4) (6.5)
9 4
5 Highly Dissatisfied
(8.3) (4.3)
Total 108 92
Note : Values in the parenthesis indicates percentage
INTERPRETATION
It is found from the above table that 40.7% of the respondents who felt
that pay is a significant factor were highly satisfied and 46.7% of the respondents
who felt that pay is an insignificant factor were also highly satisfied.
27
Level of Opinion
S.No.
Satisfaction Significant Insignificant
37 41
1 Highly Satisfied
(38.5) (39.4)
31 41
2 Satisfied
(32.3) (39.4)
11 10
3 Neutral
(11.5) (9.6)
12 6
4 Dissatisfied
(12.5) (5.8)
5 6
5 Highly Dissatisfied
(5.2) (5.8)
Total 96 104
Note : Values in the parenthesis indicates percentage
INTERPRETATION
It is found from the above table that 38.5% of the respondents who felt
that Relationship with the management is a significant factor were highly satisfied
and 39.4% of the respondents who felt that Relationship with the management is
an insignificant factor were also highly satisfied.
28
Level of Opinion
S.No.
Satisfaction Significant Insignificant
28 27
1 Highly Satisfied
(30.1) (25.2)
34 42
2 Satisfied
(36.6) (39.3)
18 19
3 Neutral
(19.4) (17.8)
8 13
4 Dissatisfied
(8.6) (12.1)
5 6
5 Highly Dissatisfied
(5.4) (5.6)
Total 93 107
Note : Values in the parenthesis indicates percentage
INTERPRETATION
It is found from the above table that 36.6% of the respondents who felt
that the company safety measures is a significant factor were satisfied and
39.3% of the respondents who felt that the company safety measures is an
insignificant factor were also satisfied.
29
Level of Opinion
S.No.
Satisfaction Significant Insignificant
18 22
1 Highly Satisfied
(18.4) (21.6)
40 42
2 Satisfied
(40.8) (41.2)
25 24
3 Neutral
(25.5) (23.5)
7 11
4 Dissatisfied
(7.1) (10.8)
8 3
5 Highly Dissatisfied
(8.2) (2.9)
Total 98 102
Note : Values in the parenthesis indicates percentage
INTERPRETATION
It is identified from the above table that 40.8% of the respondents who
felt that the relationship with peers is a significant factor were satisfied and 41.2%
of the respondents who felt that the relationship with peers is an insignificant
factor were also satisfied.
30
Level of Opinion
S.No.
Satisfaction Significant Insignificant
31 39
1 Highly Satisfied
(34.1) (35.8)
37 44
2 Satisfied
(40.7) (40.4)
15 12
3 Neutral
(16.5) (11.0)
5 7
4 Dissatisfied
(5.5) (6.4)
3 7
5 Highly Dissatisfied
(3.3) (6.4)
Total 91 109
Note : Values in the parenthesis indicates percentage
INTERPRETATION
It is identified from the above table that 40.7% of the respondents who
felt that the company welfare measures is a significant factor were satisfied and
40.4% of the respondents who felt that the company welfare measures is an
insignificant factor were also satisfied.
31
Level of Satisfaction
S.No. Age Total
Low Medium High
16 24 47
1 Below 25 Yrs
(22.19) (22.6) (42.2) 87
23 17 21
2 26 to 30 yrs
(15.56) (15.9) (29.6) 61
12 11 29
3 Above 30 yrs
(13.26) (13.5) (25.2) 52
Total 51 52 97 200
Note : Values in the parenthesis indicates expected frequency.
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (3-1) (3-1) = 4
Table value = 9.488
Calculated χ 2 value = 9.648
INFERENCE
Level of satisfaction
S.No. Marital Status Total
Low Medium High
25 28 46 99
1 Married
(25.3) (25.7) (48.0)
26 24 51 101
2 Single
(25.8) (25.3) (49.0)
Total 51 52 97 200
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (2-1) (3-1) = 2
Table value = 5.991
Calculated χ 2
value = 0.565
INFERENCE
Level of satisfaction
S.No. Gender Total
Low Medium High
16 25 51
1 Male
(32.5) (23.9) (44.6) 92
35 27 46
2 Female
(27.5) (28.1) (52.4) 108
Total 51 52 97 200
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (2-1) (3-1) = 2
Table value = 5.991
Calculated χ 2
value = 6.173
INFERENCE
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2
value = 16.159
INFERENCE
Level of satisfaction
S.No. Work Experience Total
Low Medium High
18 14 22
1 Below 1 year
(13.8) (14.0) (26.2) 54
10 15 28
2 1 – 2 years
(13.5) (13.8) (25.7) 53
10 11 36
3 2 – 3 years
(14.5) (14.8) (27.7) 57
13 12 11
4 Above 3 years
(9.2) (9.3) (17.5) 36
Total 51 52 97 200
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2
value = 12.846
INFERENCE
Level of satisfaction
S.No. Income Level Total
Low Medium High
14 11 10
1 Below Rs. 1000
(8.9) (9.1) (17.0) 35
11 16 37
2 Rs.1001-Rs.1500
(16.3) (16.6) (31.0) 64
14 15 38
3 Rs.1500-Rs.2000
(17.1) (17.4) (32.5) 67
12 10 12
4 Above Rs.2000
(8.7) (8.8) (16.5) 34
Total 51 52 97 200
CHI-SQUARE (χ 2) CALCULATION :
Level of significance = 5%
Degrees of freedom = (R-1)(C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2
value = 13.532
INFERENCE
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = 4
Table value = 9.488
Calculated χ 2
value = 10.112
INFERENCE
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (3-1) (3-1) = 4
Table value = 9.488
Calculated χ 2
value = 7.063
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (3-1) (3-1) = 4
Table value = 9.488
Calculated χ 2
value = 9.955
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (3-1) (3-1) = 4
Table value = 9.488
Calculated χ 2
value = 10.250
INFERENCE
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (2-1) (3-1) = 2
Table value = 5.991
Calculated χ 2
value = 10.106
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (2-1) (3-1) = 2
Table value = 5.991
Calculated χ 2
value = 6.833
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (2-1) (3-1) = 4
Table value = 5.991
Calculated χ 2
value = 1.808
INFERENCE
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (2-1) (3-1) = 2
Table value = 5.991
Calculated χ 2
value = 7.466
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (2-1) (3-1) = 2
Table value = 5.991
Calculated χ 2
value = 6.085
INFERENCE
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (2-1) (3-1) = 2
Table value = 5.991
Calculated χ 2
value = 6.693
INFERENCE
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2
value = 6.776
INFERENCE
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2
value = 4.282
INFERENCE
CHI-SQUARE (χ 2) CALCULATION :
Level of Significance = 5%
Degrees of freedom = (R-1) (C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2 value = 2.698
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2 value = 4.084
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2
value = 6.280
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2
value = 14.782
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2 value = 14.882
INFERENCE
Level of Significance = 5%
Degrees of freedom = (R-1)(C-1) = (4-1) (3-1) = 6
Table value = 12.592
Calculated χ 2
value = 3.688
INFERENCE
CHAPTER 5
FINDINGS
The following are the findings that throw light on the CIBI International
workers satisfaction level on organisation climate
o Pay
o Relationship with the management
o Safety measures
o Relationship with peers
o Welfare measures
o Pay (79.5%)
o Warmth & Support (64%)
o Bonus (62.5%)
o Relationship with the management (58%)
o Safety measures (54.5%)
CHAPTER 6
Making a comparison between the rank and the significance of the various
organisation climate factors, pay, relationship with the management, safety
measures were the most important. Hence they need to be continuously
monitored and the loop holes be plugged.
.
60
CHAPTER 7
CONCLUSION
1-20,22-59