Army Family Team Building Level III

Coaching and Mentoring

The Feedback Planner

1. Describe Current Behaviors 4. Identify Alternative Behaviors

(what) (next time)

Describe current behavior that you want to Identify alternative behavior and actions for
reinforce or redirect to improve a situation.. you, the volunteer and others to take.

¾ Actually said or did – not personal

traits or habits. ¾ Be encouraging

¾ Be specific, timely, and sensitive. ¾ Offer suggestions

¾ Be descriptive and brief ¾ Be positive and optimistic

¾ Be creative with options

2. Identify Situations 3. Describe Impact & Consequences

(examples) (caused)

Identify the specific situations where you Describe impact and consequences of the
observed the behavior. current behavior.

¾ Factual ¾ Precise

¾ Give examples ¾ Objective

¾ Supportive

[Taken from Coaching Through Effective Feedback by Paul J. Jerome.]

2006/7 3.9 Handout 12-1

Army Family Team Building Level III

The Feedback Planner

(A Positive Behavior Example)
Ann served as the Operations Center chief for the community’s AFAP conference. You have
been coaching Ann because you have 15 years of AFAP experience. Ann did a superb job:
registration was very organized; the system established in the office for the flow of issue paper
drafts/finals and brief-out slides ran smoothly; there was equipment accountability and
certificates were accurate.

1. Describe Current Behaviors 4. Identify Alternative Behaviors

Describe current behavior that you want to Identify alternative behavior and actions for
reinforce or redirect to improve a situation. you, the volunteer and others to take.

Ann, I want to talk to you about your Your organizational skills were noticed by
outstanding performance as the office others associated with the conference. Can I
manager for the recent AFAP conference. help open other doors of opportunity for you
to show off your talents?

2. Identify Situations 3. Describe Impact & Consequences

Identify the specific situations where you Describe impact and consequences of the
observed the behavior. current behavior.

I know you put a lot of your own time and Delegates and Facilitators/Recorders were
effort into ensuring the office ran smoothly for checked into the conference quickly and were
the conference. pleased with the registration system.

Everything was very organized --
• Delegate packets for registration were filled
with appropriate items.
• Your system for the flow of draft/final issue
papers was easy to follow.
• Brief-out slides were turned in on time.
• You had full equipment accountability.
• All the certificates were accurate.
The issue paper turn-in system kept things
moving from reviewers back to the work
groups. The work groups knew the progress
of their issue papers and didn’t waste time
waiting to get their drafts back.
The recorders were pleased with the
availability of the computers, especially after
hours.
The accuracy of the certificates made the
closing ceremony run smoothly.

[Taken from Coaching Through Effective Feedback by Paul J. Jerome.]

2006/7 3.9 Handout 12-2

Army Family Team Building Level III

The Feedback Planner

(A Negative Behavior Example)
You have been mentoring Sally, an AFTB Master Trainer. The AFTB Program Manager
asked Sally to attend the monthly community forum and to gather information to bring
back to the team meeting. She had to answer any questions that may come up
concerning the upcoming Level II training for next month. Sally came to the forum in
old jeans and a faded and stained sweatshirt.

1. Describe Current Behaviors 4. Identify Alternative Behaviors

Describe current behavior that you want to Identify alternative behavior and actions for
reinforce or redirect to improve a situation. you, the volunteer and others to take.

Sally, I have some concerns about your Think about what type of activity you are
attire at the community forum. I’d like to attending and dress appropriately – be more
talk to you about it. business casual (pants and top, jacket, skirt).

2. Identify Situations 3. Describe Impact & Consequences

Identify the specific situations where you Describe impact and consequences of the
observed the behavior. current behavior.

You wore old jeans and a faded and stained
sweatshirt to the forum today.
The forum is a place where community
leaders represent their organizations and
you were representing AFTB today.
Your manner of dress could be perceived as
unprofessional and unacceptable in this
setting.
You may not have been taken seriously when
you talked about AFTB.

Did you notice how others were dressed? In You may have given the wrong impression
more business casual type of clothing. about the AFTB program.

In the classroom you are asked to dress

professionally and this is no different.

[Taken from Coaching Through Effective Feedback by Paul J. Jerome.]

2006/7 3.9 Handout 12-3