Question 1 1 out of 1 points

Tabbed browsing is a new feature to Internet Explorer 7.

Selected Answer: True

Question 2 1 out of 1 points
__________ is a distributed discussion forum that is freely available to users
around the world.

Selected Answer: A newsgroup

Question 3 1 out of 1 points
Windows Mail can use POP3 servers to retrieve incoming mail.

Selected Answer: True

Question 4 1 out of 1 points
__________ connects to either a wired or wireless standard computer network
and a TV set and enables Media Center, running on a computer placed in any
location with network access, to send signals to the television.

Selected Answer: Media Center Extender

Question 5 1 out of 1 points
Which type of email server stores your messages on its drives and lets you
preview, delete, and organize them directly without downloading them to your
computer first?

Selected Answer: IMAP

Question 6 1 out of 1 points
When configuring junk email protection in Windows Mail, which option moves
the most obvious junk email to the Junk E-mail folder and is the default setting?

Selected Answer: Low

Question 7 1 out of 1 points
Windows Meeting Space enables two users at different locations to edit the same
document at the same time.

Selected Answer: False

Question 8 1 out of 1 points
You do not need a television connected to your computer to run Windows Media
Center.
 Selected Answer: True
Question 9 1 out of 1 points
What versatile application used by Windows Mail can store information about the
people you communicate with on a regular basis?

Selected Answer: Windows Contacts

Question 10 1 out of 1 points
The fact that Internet Explorer 7 runs in protected mode means that it has a low
integrity access level.

Selected Answer: True

Question 11 1 out of 1 points
What collaboration tool can be used by people at distant locations to conduct a
discussion or work on a single document?

Selected Answer: Windows Meeting Space

Question 12 1 out of 1 points
Unlike Internet Explorer 6, Internet Explorer 7 has only __________ row(s) of
controls.

Selected Answer: two

Question 13 1 out of 1 points
What technique uses convincing-looking Websites that urge users to supply
personal information, such as passwords and account numbers?

Selected Answer: Phishing

Question 14 1 out of 1 points
To subscribe to an RSS feed, you must pay a fee to the Internet Engineering
Task Force.

Selected Answer: False

Question 15 1 out of 1 points
Phishing is a method for extracting personal information from the data packets
transmitted by Internet Explorer.

Selected Answer: False

Question 16 1 out of 1 points
 What Windows Vista feature assigns various integrity access levels to processes
that are running on the computer?

Selected Answer: Mandatory Integrity Control

Question 17 1 out of 1 points
Windows Media Player is capable of enhancing the user experience with content
downloaded from the Internet, but you must first configure __________ options.

Selected Answer: privacy

Question 18 1 out of 1 points
In Internet Explorer 7, what mode is an operational state designed to prevent
attackers that penetrate the computer’s defenses from accessing vital system
components

Selected Answer: Protected Mode

Question 19 1 out of 1 points
What popular type of email server holds your email messages until you transfer
them to your computer, after which the server deletes them?

Selected Answer: POP3

Question 20 1 out of 1 points
To publish a calendar with Windows Calendar, you must have an ISP with a
Web server that supports the application.

Selected Answer: False

Question 21 1 out of 1 points
What Windows Vista application enables you to send and receive faxes using a
scanner and a modem with faxing capabilities?

Selected Answer: Windows Fax And Scan

Question 22 1 out of 1 points
__________ is designed to replace other home entertainment appliances, such as
digital video recorders, but requires specialized hardware to reach its full
potential.

Selected Answer: Windows Media Center

Question 23 1 out of 1 points
In Internet Explorer 7, sites moved into the __________ zone do not run in
 protected mode and receive elevated privileges.

Selected Answer: Trusted Sites

Question 24 1 out of 1 points
What method do media providers use to ensure that the media files they rent or
sell are not misused?

Selected Answer: Digital Rights Management (DRM)

Question 25 1 out of 1 points
Internet Explorer 7 has the capability to display the contents of multiple tabbed
Web pages as thumbnails called __________.

Selected Answer: Quick Tabs

Question 26 1 out of 1 points
To use Media Center’s digital video recording capabilities, the computer must
have what piece of hardware with a connection to a television provider?

Selected Answer: Digital cable tuner

Question 27 1 out of 1 points
What simple scheduling program can also share its data with other users on a
network?

Selected Answer: Windows Calendar

Question 28 1 out of 1 points
Windows Mail is considered the replacement to what other application?

Selected Answer: Outlook Express

Question 29 1 out of 1 points
__________ is a means of pushing frequently changing content to Internet
subscribers.

Selected Answer: RSS feeds

Question 30 1 out of 1 points
Windows Mail is able to access newsgroups, but only if you have access to a
news server.
 Selected Answer: True

Question 1 1 out of 1 points

ReadyBoost uses non-volatile memory for a memory cache, in coordination with the
system’s SuperFetch mechanism.

Selected Answer: True

Question 2 1 out of 1 points

What MMC snap-in provides a real-time view of your computer’s performance?

Selected Answer: Reliability And Performance Monitor

Question 3 1 out of 1 points

The primary function of the Windows Eventing engine, as always, is to record information
about system activities as they occur and package that information in individual units
called __________.

Selected Answer: events

Question 4 1 out of 1 points

What is a cumulative set of all updates for a particular operating system version since its
original release?

Selected Answer: Service pack

Question 5 1 out of 1 points

SuperFetch stores copies of your most frequently used applications in a cache in system
 memory, thus virtually eliminating paging delays.

Selected Answer: True

Question 6 1 out of 1 points

Which of the following is reported by the Resource Overview screen in the Reliability And
Performance monitor?

Selected Answer: All of these choices

Question 7 1 out of 1 points

From what window in the control panel can you configure Windows Update?

Selected Answer: System And Maintenance

Question 8 1 out of 1 points

What HTTP-based file transfer service downloads files using only the network’s idle
bandwidth?

Selected Answer: BITS

Question 9 1 out of 1 points

Which of the following is not a log found in the Windows Vista Event Viewer?

Selected Answer: Network

Question 10 1 out of 1 points

ReadyBoost requires a computer with a USB 1.0 interface and a 256 MB or larger flash
 drive or SD card that is fast enough to be useful.

Selected Answer: False

Question 11 1 out of 1 points

ReadyBoost is a new Windows Vista feature that enables you to use the storage space
on a USB flash drive to free up system memory for other uses.

Selected Answer: True

Question 12 1 out of 1 points

Which event log contains information about events generated by the operating system,
such as services and device drivers?

Selected Answer: System

Question 13 1 out of 1 points

What tool displays hundreds of different statistics (called performance counters) and
allows you to create a customized graph containing any statistics you choose?

Selected Answer: Performance Monitor

Question 14 1 out of 1 points

What comprehensive network management tool can be used by administrators to

deploy all types of software products, including operating system updates?

Selected Answer: SMS

Question 15 1 out of 1 points

 Aside from the control panel, from where else can Windows Update be configured?

Selected Answer: Group Policy

Question 16 1 out of 1 points

Which type of event warns of a problem that is not likely to affect the performance of
the component or process where the problem occurred, but could affect the
performance of other components or processes on the system?

Selected Answer: Error

Question 17 1 out of 1 points

What update consists of one or more files designed to address a specific problem or
issue with the operating system?

Selected Answer: Hotfix

Question 18 1 out of 1 points

Microsoft only releases security updates on the 12th of each month.

Selected Answer: False

Question 19 1 out of 1 points

What Microsoft updates address less important issues or updates that apply only to
certain users?

Selected Answer: Recommended Updates

Question 20 1 out of 1 points

A security update is a hotfix designed to address a particular vulnerability in Windows

Vista security.

Selected Answer: True

Question 21 1 out of 1 points

What free product conserves bandwidth by downloading updates from the Internet
once and then providing them to Windows Update clients on the local network?

Selected Answer: WSUS

Question 22 1 out of 1 points

What updates address important issues requiring immediate attention that all users
should install?

Selected Answer: Critical Updates

Question 23 1 out of 1 points

What new Windows Vista feature enables you to use the storage space on a USB flash
drive to free up system memory for other uses?

Selected Answer: ReadyBoost

Question 24 1 out of 1 points

What caching routine enables Windows Vista to restore user access to applications
much faster than Windows XP?
 Selected Answer: SuperFetch

Question 1 1 out of 1 points

In which troubleshooting step do you isolate the hardware or software component that is
the source of the problem?

Selected Answer: Identify the affected area.

Question 2 1 out of 1 points

What provides basic controls that enable you to configure the Windows Vista startup
process by modifying the BCD registry file?

Selected Answer: Startup And Recovery dialog box

Question 3 1 out of 1 points

The Remote Desktop client communicates with a host computer by using what protocol?

Selected Answer: Remote Desktop Protocol

Question 4 1 out of 1 points

The boot.ini file has been replaced in Windows Vista by __________.

Selected Answer: Boot Configuration Data registry file

Question 5 1 out of 1 points

What tests a computer’s memory for hardware errors?

 Selected Answer: Windows Memory Diagnostic Tool

Question 6 1 out of 1 points

User error is a common cause of problems that might at first seem to be hardware
related.

Selected Answer: True

Question 7 1 out of 1 points

When booting Windows Vista, what option reverses all of the system configuration,
driver, and registry changes you made since the computer last booted successfully?

Selected Answer: Last Known Good Configuration

Question 8 1 out of 1 points

Boot logging gathers information about the most recent startup process and saves it to a
text file for later examination. Boot logging is disabled by default.

Selected Answer: True

Question 9 1 out of 1 points

Boot logging is disabled by default.

Selected Answer: True

Question 10 1 out of 1 points

What phase of Windows Vista startup initiates the memory paging process and loads
various operating system elements into memory, such as the Windows kernel and the
 hardware abstraction layer?

Selected Answer: Windows Boot Loader phase

Question 11 1 out of 1 points

The Problem Reports and Solutions control panel is a tool that enables Microsoft to
provide assistance when your own troubleshooting attempts fail to correct a problem.

Selected Answer: True

Question 12 1 out of 1 points

The Last Known Good Configuration option reverses all of the system configuration,
driver, and registry changes you made since the computer last booted successfully.

Selected Answer: True

Question 13 1 out of 1 points

What key can be pressed during Windows Vista startup to access the advanced boot
options menu?

Selected Answer: F8

Question 14 1 out of 1 points

What tool enables Microsoft to provide assistance when your own troubleshooting
attempts fail to correct a problem?

Selected Answer: Problem Reports And Solutions control panel

Question 15 1 out of 1 points

 Hardware-related error is a common cause of problems that might at first seem to be
user-related.

Selected Answer: False

Question 16 1 out of 1 points

The Windows Error Reporting engine in Windows Vista can enable enterprise
administrators to redirect the client problem submissions to an internal management
server so that administrators can evaluate the submitted problems and decide which
ones should be forwarded to Microsoft.

Selected Answer: False

Question 17 1 out of 1 points

From what tab can you enable Remote Desktop in the System Properties sheet?

Selected Answer: Remote

Question 18 1 out of 1 points

If a startup problem occurs after the progress bar appears, one of the ways you might
be able to get the system started is to press F8 repeatedly, immediately after the POST
completes and before the progress bar appears. This action displays the Advanced Boot
Options menu, from which you can select the Last Known Good Configuration or, if that
does not work, one of the Safe Mode options.

Selected Answer: True

Question 19 1 out of 1 points

Which of the following is a reason that Remote Assistance is a viable option?

 Selected Answer: All of these choices

Question 20 1 out of 1 points

A well-organized technical support organization should have a system in place in which

each problem call is registered as a trouble ticket that eventually contains a complete
record of the problem and the steps taken to isolate and resolve it.

Selected Answer: True

Question 21 1 out of 1 points

What is the first procedural step of troubleshooting?

Selected Answer: Establish the symptoms.

Question 22 1 out of 1 points

Boot logging gathers information about the most recent startup process and saves it to
a text file for later examination. Boot logging is enabled by default.

Selected Answer: False

Question 23 1 out of 1 points

What is the final procedural step of troubleshooting?

Selected Answer: Document the solution.

Question 24 1 out of 1 points

Because Remote Desktop is essentially an implementation of the Terminal Services

technology built into the Windows server operating systems, you must purchase
licenses to use any connections with Remote Desktop on Windows Vista.
 Selected Answer: False

Question 25 1 out of 1 points

Which of the following is not a procedural troubleshooting step?

Selected Answer: Question the user.

Question 26 1 out of 1 points

If a startup problem occurs after the progress bar appears, one of the ways you might
be able to get the system started is to press F8 repeatedly, immediately after the POST
completes and before the progress bar appears. This action suppresses drivers,
services, and startup applications.

Selected Answer: False

Question 27 1 out of 1 points

When booting Windows Vista, what option starts the computer with a minimal set of
generic drivers that are just those needed to run the system?

Selected Answer: Safe Mode

Question 28 1 out of 1 points

What Windows Vista feature enables an administrator, trainer, or desktop technician at

one location to connect to a distant user’s computer, chat with the user, and either
view all of the user’s activities or take complete control of the system?

Selected Answer: Remote Assistance

Question 29 1 out of 1 points

 Remote Assistance is designed to minimize the dangers of any person who takes control
of a computer.

Selected Answer: True

Question 30 1 out of 1 points

What administrative feature enables users to access computers from remote locations,
with no interaction required at the remote site?

Selected Answer: Remote Desktop

Question 31 1 out of 1 points

Remote Assistance is not designed to minimize the dangers of any person who takes
control of a computer.

Selected Answer: False

Question 32 1 out of 1 points

To troubleshoot a Windows Vista computer that fails to start, it helps to have an

understanding of the startup procedure’s phases, and of the tools that are available
during startup.

Selected Answer: True

Question 33 1 out of 1 points

What is the Windows Vista replacement for the Dr. Watson error handler in earlier
versions of Windows?

Selected Answer: Windows Error Reporting

 Question 34 1 out of 1 points

What gathers information about the most recent startup process and saves it to a text
file for later examination?

Selected Answer: Boot logging

Question 35 1 out of 1 points

__________ provides access to a collection of recovery tools that can identify and even
repair many of the problems that can prevent the system from starting.

Selected Answer: Windows RE

Question 36 1 out of 1 points

To request a Remote Assistance session, a client must issue an invitation and send it to
a particular expert.

Selected Answer: True

Question 1 1 out of 1 points

What wireless security protocol helps protect transmitted information by using a security
setting, called a shared secret or a shared key, to encrypt network traffic before sending
it?

Selected Answer: WEP

Question 2 1 out of 1 points

 WPA-AES is the most secure type of wireless network encryption available today.

Selected Answer: True

Question 3 1 out of 1 points

What combination of power management settings provides a balance between power

consumption and system performance?

Selected Answer: Power Plan

Question 4 1 out of 1 points

What shell application provides a central point of access for many of the configuration
settings that mobile computer users need frequently?

Selected Answer: Windows Mobility Center

Question 5 1 out of 1 points

What application functions as a central control panel for all of a Windows Vista
computer’s synchronization partnerships, including those with network drives and
mobile devices?

Selected Answer: Sync Center

Question 6 1 out of 1 points

Wireless networking products conforming to the IEEE 802.11g specification have the
fastest transmission rates of any wireless LAN products on the market.

Selected Answer: False

Question 7 1 out of 1 points

What was created by the Wi-Fi Alliance to address the lingering weaknesses with WEP?

Selected Answer: WPA

Question 8 1 out of 1 points

WEP is considered a more secure alternative to WPA.

Selected Answer: False

Question 9 1 out of 1 points

The Connect To A Network Projector Wizard allows you to open a port in Windows
Firewall, which is necessary for this communication to take place.

Selected Answer: True

Question 10 1 out of 1 points

The 802.1X standard defines a high-speed wireless networking standard.

Selected Answer: False

Question 11 1 out of 1 points

WEP is a relatively insecure protocol because there is no way to dynamically change the
shared secret keys it uses to encrypt data.

Selected Answer: True

Question 12 1 out of 1 points

 __________ is when attackers can jam wireless frequencies by using a transmitter,
preventing legitimate users from successfully communicating with a WAP.

Selected Answer: Denial of service

Question 13 1 out of 1 points

What mobile device looks like a standard laptop, except that the screen is reversible so
that it faces outward when the user closes the lid?

Selected Answer: Tablet PC

Question 14 1 out of 1 points

The Sync Center application in Windows Vista enables users to synchronize data with
handheld devices and manage offline files.

Selected Answer: True

Question 15 1 out of 1 points

The only way to configure power settings in Windows Vista is through the Power
Options control panel.

Selected Answer: False

Question 16 1 out of 1 points

__________ is a process in which Windows Vista compares the offline version of a file
with the network version and makes sure that the most recent revisions are present in
both places.

Selected Answer: Synchronization

Question 17 1 out of 1 points

In Windows Mobility Center, which option, when turned on, prevents presentations
from being interrupted by screen savers, alarms, and attempts to put the computer to
sleep?

Selected Answer: Presentation Settings

Question 18 1 out of 1 points

WPA-TKIP is the most secure type of wireless network encryption available today.

Selected Answer: False

Question 19 1 out of 1 points

Wireless networking products conforming to the IEEE 802.11n specification have the
fastest transmission rates of any wireless LAN products on the market.

Selected Answer: True

Question 20 1 out of 1 points

What new feature in Windows Vista is designed to accommodate a new secondary

display technology that is currently being integrated into a wide variety of products?

Selected Answer: Windows SideShow

Question 21 1 out of 1 points

The Windows Vista power icon can monitor which of the following settings?

Selected Answer: All of these choices

Question 22 1 out of 1 points

What standards published by the Institute of Electrical and Electronic Engineers (IEEE)
dictate the frequencies, transmission speeds, and ranges of wireless networking
products?

Selected Answer: 802.11