Vous êtes sur la page 1sur 35

NATURES ELITE

Standard Operating Procedure Hair & Spa


Standard Operating Procedure
Date:12-feb-2021

DEPARTMENT HIERARCHY

Director -&gt

Manager -&gt

Asst Manager -&gt

Barbers Receptionist Beauticians

2
Standard Operating Procedure
Date:12-feb-2021

Task Procedure
Service Timings  Open on 7 days a week
 Recommended business hours are 6 am - 10 pm. Opening hours of the staff will be 15 minutes
before the working hours so that suitable cleaning operation may be undertaken.
 Employee wearing a complete uniform and well presented.
 Staff to be ready in their uniform while attending the Natures Elite.
 Staff is to complete the task on hand, including the service being done for any particular.
 Customer, to the satisfaction of the customer, before leaving the work place.

Person Responsible  Reception desk neat and clean in appearance spotless.


 Keep the work area neat and clean spotless.
 The principal - coordinator, the person responsible for day to day operations of the health spa
is the Manager.
 The hostess or the receptionist will function as the coordinator during the Manager's absence, and
account for all the functioning of the spa on his return. (One other person to be identified other
than the hostess in her absence.)
 Did the employee as certain the guest’s room number and use his / her name thereafter.

3
Standard Operating Procedure
Date:12-feb-2021

Task Procedure
Appointment booking
 Appointment can be booked by: Phone, or online.
 The hostess should make the bookings, and provide information of the services rendered at the
spa.
 The greeting given to the hostess should be: "Thank you for calling Natures Elite
• “(wait for customer response) then says how I may help you. The greeting is to be at a leisurely
peace and must not be rushed through.
 Information on treatments rates, timing available conveniently by receptionist.
 Note the name and number of the caller.
 Check if the customer has being to the spa before.
 Note the services he/she would like to have.
 Check time preference.
 Was the guest greeted in a warm and friendly maintain an utmost degree of courtesy and
politeness while dealing with guest.
Customer Entry  Did the Employee offered a service broacher may if applicable?
 When the customer enters the spa every staff Should direct their attention. Which includes the
hostess also, and any other staff sitting in the reception. And enter their name at the guest
attendance register when he/she opts for any services from the Natures Elite.

4
Standard Operating Procedure
Date:12-feb-2021

Task Procedure
 Appropriate music.
 Relaxation music should be on during the operation timings.
Greeting by Hostess  Was there a designated receptionist upon arrival?
 Hostess on duty to receive and greet every guest first. If the hostess is busy on phone she must
excuse herself for a second acknowledge the presence of the new customer and tell that she will
attend as soon as the call is over. If there is another staff member in the reception area when the
new customer walks in and the hostess is not at the seat, it is the duty of the staff member to wish
the customer.
 Ambience of reception is reflective of the facility. Banners and tent cards to be placed?
 Employee speaks clear and understandable English. All staff should speak in English in Guest areas.
 Was the guest offered a facility orientation? Clear Explanation about the services rendered at the
spa.
 Greetings must be accompanied with smile. Greeting must be offered at physical proximity to the
customer by walking up to the customer and standing at a comfortable distance.

5
Standard Operating Procedure
Date:12-feb-2021

Hospitality and business building  In this business where a customer is in close proximity of the staff for a long stretch of time being
hospitable and friendly will go a long way
 In building lasting relationship that will benefit the business in the long run?

While waiting  Offer him/her a seat


 Offer him/her magazines to read. Try and attract the customer's attention to any new or latest
promotions or offer that is prevailing.
 Make polite conversation with the customer.

During Service  Did the employees indulge in excessive or personal that?


 The staff to try to talk to the customer only if he/ she seem willing to do so conversion should be
related to service. Avoid discussing non service related topics. Personal conversation gossip should
not be pursued by the staff.
 Any reports made by the customer against any staff of gossiping/maligning other staff will be viewed
very seriously.

Task Procedure

Billing and Cash Handling  The nature elite are expected to handle both cash and credit card payment options. It is advisable
not to provide credit to the customers.
 All accessories required to receive a credit card payment to be kept handy and updated at all times.
Post billing procedures.  The hostess should ideally be the person to raise the bill on receiving the job take from the beauty
parlor and the therapy centre for the service and should mention the amount verbally to the customer
while handing over the bill.
 All payment received by thanking the customer and change given by remaining him/her to check the
same.
 Staff thanks the guest for the visit and remarks will be pleasure to see you again.
 To check with the customer if he/she would like to give next appointment now at the time to
departure from the nature elite.

6
Standard Operating Procedure
Date:12-feb-2021

Task Procedure

 Send off the customer with a cheerful "HOPE TO SEE YOU AGAIN SOON".

Complaint Handling  Customer complaint to be personally handled by the Manager. And the same to be discussed with
General Manager.

Types of complaints.  Service complaint.


 Customer complains about quality of service or materials or operator.
 Extent of complaint could be ranging from mild to serious. Serious complaint could be one where
customer is visibly upset to a very great extent and or any tangible sign is visible on his/her such as
cut, inflammation, swelling etc.
 Cleanliness complaint.
 If any customer complains about the cleanliness/ hygiene of our nature elite /staff/equipment it is a
matter of great concern to us. It falls in the category of serious complaint irrespective of the
 Customer views it seriously or not other complaint.
How to handle complaints.  Our philosophy of complaint is that "THE CUSTOMER IS ALWAYS RIGHT" even he/ she is wrong.
The staff to be aware of this philosophy at all times and must never take stances that are different
from this.
 In general the club manager speaks to the customer to a private place and makes arrangements to
record down the complaints verbally provided. This show the customers that we are serious about
what he/she has to say and also it becomes an indisputable record of the incident.
 Manager to allow the customer to finish explaining his/her complaint before commenting.
Complaints explanation.
 Full understanding the complaint to be achieve, ask questions, copiously to get more information
from the customer.
 Than try to explain the spa's point of view politely.
 To gently try to pacify the customer and apologize for the shortcomings.
 Must never argue or refute the claims of the customer, instead should be understanding and
sympathetic.

7
Standard Operating Procedure
Date:12-feb-2021

Job Title Job Description Job Work Activities Performance Criteria

1. Hair care This job description describes the  Provide hair treatment advice  Client received and greeted in
consultation skills, knowledge and attitude accordance with reception duty
requirements in hair care requirements.
consultation. Its work is to give  Client’s hair and scalp requirements
proper and adequate advice on the determined in advising client’s hair
care and treatment of their hair. treatment.
 Hair and scalp analysis
The person who is performer in hair
requirements.
care consultation shall be able to
provide hair treatment advice, care  Hair and scalp maintenance product &
advice and hair products advice. services recommended in selected hair
treatment service.
The outcome of this competency is to  Tools, equipment and materials prepared
enable client’s hair care consultation in accordance with client’s treatment
to be a valuable contributing factor in advice procedures.
the maintenance of quality hair, looks  Consultation hair treatment advice to
and condition in compliance with clients prepared and recorded in
hairdressing standard practice. accordance with salon administration
procedures.
 Hair treatment advice activities.
 Arranged in accordance with hair care
service consultation procedures.

8
Standard Operating Procedure
Date:12-feb-2021

Job Title Job Description Job Work Activities Performance Criteria

 Provide home care advice.  Client received and greeted in accordance


with reception duty requirements.
 Client’s requirements and hair & scalp
condition.
 Determined in planning client’s home hair
care.
 Home care product
recommended in accordance
with client’s home hair care
maintenance plan.

 Provide hair products advice.  Client received and greeted in accordance


with reception duty requirements.
 Hair products usage explained in
accordance with manufacturing
specification.
 Hair products application method
explained in accordance with
product’s features.
 Hair quality growth advice provided in
accordance with client’s healthy hair
care procedures.

Job Title Job Description Job Work Activities Performance Criteria

9
Standard Operating Procedure
Date:12-feb-2021

2. Hair Shampooing. This job description describes the  Identify client’s hair shampooing  Client received and greeted in accordance with
skills, knowledge and attitude needs. reception duty requirements.
requirements in hair shampooing. Its  Client’s treatment objective determined in
work to maintain hair cleanliness, accordance with hair shampooing plan.
condition and relaxation of clients.
 Client’s profile determined in before hair
shampooing selection.
The person who is performer in hair
shampooing shall be able to identify  Shampooing products & procedures
client’s hair shampooing needs, determined in relation to hair shampooing
analyze hair and scalp condition, resources.
prepare shampooing and
conditioning requirements, carry out
hair shampooing, hair conditioning
and hair drying.
 Analyze hair and scalp condition.  Hair and scalp condition determined in
The outcome of this competency is to selecting method of hair shampooing and types
enable hair shampooing to be a of product.
valuable factor in appearance  Hair shampoo/conditioning procedure
grooming in compliance with the confirmed.
hairdressing standard practice.
 Shampooing/conditioning products suitability
confirmed in accordance to types of hair.

 Prepare hair shampooing and  Shampooing and conditioning product


conditioning requirement. selected.
 Shampooing tools and equipment
arranged in accordance with hair
shampooing procedures.
 Client’s treatment place set- ready in
accordance with Client’s treatment comfort
conditions.

10
Standard Operating Procedure
Date:12-feb-2021

Job Title Job Description Job Work Activities Performance Criteria


 Client’s protective clothing arranged in
accordance with client’s hair shampooing
treatment safety and hygiene conditions.

 Client’s hair wetting executed.


 Client’s hair brushed.
 Type of shampoo applied in accordance
with client’s hair & scalp conditions.
 Carry out hair shampooing  Suitable amount shampoo applied to
prevent client’s hair damages.
 Lather created in accordance with hair
shampooing technique.
 Hair massage technique applied.
 Hair rinsed in accordance with hair rinse
movement technique.

 Type of conditioning applied in


accordance with client’s hair type’s
 Carry out hair conditioning Suitable amount of conditioners applied.
 Hair rinsed in accordance with correct
rinsing technique.

11
Standard Operating Procedure
Date:12-feb-2021

Job Title Job Description Job Work Activities Performance Criteria

 Hair wrapped with towel to dry up


client’s hair.

 Carry out hair drying.  Hair combed to remove tangling in


accordance with hair shampooing
finishing procedures.
 Client wet hair towel-dried in accordance
with hair towel- dry technique.
 Hair styled in accordance with client’s
requirements.

3. Hair styling This job description describes the  Identify client’s need.  Client received and greeted in accordance
skills, knowledge and attitude with reception duty requirements.
requirements in hair styling. Its work  Clients needs and hair design determined
to produce desired hair style. in accordance with hair natural drying
plan.
The person who is performer in hair
 Hair natural drying tools, equipment and
styling shall be able to identify
materials prepared in accordance with
customer needs, dry hair naturally,
hair natural drying roles.
blow dry hair straight and with curl &
 Hair damage minimized.
wave, braid and carry out hair up
style  Hair care procedure maintained.
 Client’s hair drying prepared following hair
The outcome of this competency is to drying procedure.
enable client’s hair styling to be the  Blow dry technique applied.
finished look in compliance with the
hair dressing standard of practice

12
Standard Operating Procedure
Date:12-feb-2021

 Analyze client’s hair & scalp  Client’s needs and finger drying
condition. determined in accordance with hair finger
drying plan.
 Finger drying tools, equipment and
materials prepared in accordance with
hair finger drying roles.
 Clients finger drying prepared following
procedure.
 Finger drying technique applied.
 Twist hair in spirals.

 Client’s needs and straight hair blow


 Prepare client’s hair styling drying.
3. Hair styling tools, equipment and materials.
 Determined in accordance with straight
blow drying plan.
 Straight hair blow drying tools, equipment
and materials prepared in accordance with
straight blow drying roles.
 Client’s straight blow drying prepared
following procedure.
 Straight hair blow drying technique
applied.

 Client’s needs and hair curl and wave


 Carry hair curl and wave styling selected in accordance with client’s
styling. needs.
 Tools, equipment and materials
prepared in determining client’s hair
curl & styling resources &
preparation procedures.

13
Standard Operating Procedure
Date:12-feb-2021

Job Title Job Description Job Work Performance Criteria


Activities
 Client’s hair curl & wave styling prepared
following the procedure such as hair curl
and wave styling technique applied.

 Clients needs and braiding style selected


in accordance with client’s plan.
 Tools, equipment and materials
prepared in determining client’s hair
 Carry out braiding braiding resources preparation.
 Client’s hair braiding prepared following the
procedure.
3. Hair styling  Client’s hair braiding technique
applied.
 Client’s needs and hair up style
determined in accordance with client’s
hair service plan.

 Carry out hair up style  Tools, equipment and materials prepared in


determining hair up styling resources
preparation.
 Clients prepared following the style
required.

14
Standard Operating Procedure
Date:12-feb-2021

 Client’s hair up style technique applied.

15
Standard Operating Procedure
Date:12-feb-2021

Job Title Job Description Job Work Performance Criteria


Activities
 Hair & scalp treatment Product applied in
4. Hair & Scalp This job description describes the skills,  Carry out hair accordance with treatment well-being
treatment knowledge and attitude requirements in hair & scalp condition.
& scalp treatment. Its work promotes treatment  Hair & Scalp performance result
maximum health & beauty of hair and scalp. confirmed in accordance with client’s
treatment service value.
The person who is performer in hair & scalp
 Hair & scalp treatment product rinsed off
treatment shall be able to analyze client’s hair
in accordance with treatment technique.
& scalp condition, identify treatment
procedures, prepare tools, equipment and  Hair towel dried in accordance with
materials, carry out hair and scalp treatment. service requirements
 Hair blow dried and styled in accordance
The outcome of this competency is to enable with treatment requirements
hair & scalp treatment to be a valuable
contributing factor in appearance grooming in
compliance with the hairdressing standard of
practice.

16
Standard Operating Procedure
Date:12-feb-2021

Job Title Job Description Job Work Activities Performance Criteria

5. Hair salon This job description describes the  Maintain salon inventory.  Salon treatment material confirmed.
maintenance skills, knowledge and attitude  Salon inventory quantity checked in
requirements in hair salon accordance with salon centre SOP.
maintenance. Its work to maintain
 Salon inventory conformity reviewed in
hair salon cleanliness, workplace
accordance with salon centre SOP.
safety, proper waste disposal and
equipment serviced.
 Hair services tools and equipment
The person who is performer in hair confirmed in accordance with salon centre
salon maintenance shall be able to SOP.
 Maintain hair service equipment.
maintain salon inventory, maintain  Hair services equipment functionality
hair service equipment, maintain checked in accordance with salon centre
salon safety and hygiene and SOP.
maintain salon housekeeping.  Hair services equipment serviced in
determining functionality of devices.
The outcome of this competency is to
enable application of hair salon  First aid maintained in accordance
maintenance for successful hair with OSHA requirements.
dressing operations value in  Fire extinguisher validity confirmed in
compliance with the cosmetology  Maintain salon safety and accordance with OSHA requirements.
industry code of practice hygiene.  Equipment safety compliance checked in
accordance with OSHA requirements.
 Waste product and materials disposal
procedures followed in accordance with
 Maintain salon housekeeping. 3R waste managing procedures.
 Workplace cleanliness up kept Tools and
equipment sterilized in accordance with
salon centre safety & hygiene policy.

17
Standard Operating Procedure
Date:12-feb-2021

Job Title Job Description Job Work Activities Performance Criteria

6. Hair salon product This job description describes the  Scrutinize clients’ post-hair  Types of post-hair service needs
retailing skills, knowledge and attitude service needs. determined in accordance with client’s
requirements in hair salon product personal service treatment.
retailing. It is to promotes product  Retail strategy determined in accordance
retailing and contribute to the overall with client post- hair service needs.
salon business volume.
 Client’s buying behavior determined in
determining retailing project roles.
The person who is performer in hair
salon product retailing shall be able
to scrutinize clients’ post-hair service
needs, access product materials and
carry out salon product retailing.  Access client’s required  Product’s user benefit obtained in
products. accordance with client’s post-hair service
The outcome of this competency is to
provide hair salon product retailing needs required products determined in
for appearance grooming value accordance with client’s post-hair service
complying to salon operation needs.
standards.
 Introduce product features to  Hair service after care products
client. recommended in securing hair products
sales.

 Product application explained.


 Close product sale.
 Client product sales confirmation
acquired.
 Retailing sale performed in accordance
with selling technique.

18
Standard Operating Procedure
Date:12-feb-2021

19
Standard Operating Procedure
Date:12-feb-2021

Facial Treatments

1.0 Manage the Salon; Perform Disinfection/Sanitization and Safety in Salon

Job Title Performance Criteria Job Work Activities

Light the salon  Make day and night effect in salon with yellow  Define different light effects especially of dark and light background.
effectively and white bulbs as required.
This specifies the skills  Illustrate intensity of light in different locations of the salon.
and knowledge  Differentiate between hues, from natural, white
required to be and yellow lights.  Describe importance of yellow spot lights and putting suitable light for
performer in certain sections of the salon while imparting different services.
distinguishing between  Select appropriate light bulb color where
the different shades of
light bulbs such as the
service has to be rendered  Explain Attractive / innovative ideas to decorate salon with candles /
yellow/white spot scented candles.
lights, their direction,  Create attractive ambiance using
intensity and impact on candle/scented candles in salon.
the working
environment of the
salon.
Ventilate the salon  Demonstrate importance of cross ventilation as  Describe importance of cross ventilation in salon. Define importance
effectively This job required in the salon.
specifies the skills of fresh breathable air.
and knowledge  Prepare to design and plan cross ventilation of
required to be the salon per requirement.  Identify harmful fumes of hazardous product fumes.
performer in
 Identify the harmful fumes of hazardous
ensuring a ventilated
product that causes cancer if ventilation is not
Salon.
proper.

20
Standard Operating Procedure
Date:12-feb-2021

Job Title Performance Criteria Job Work Activities

Manage salon  Guide/Advise the dress code /service clothes  Describe specific clothing /dress code for the Client and worker.
dress code to the Clients and workers.
This job specifies the
skills and knowledge  Explain the proper service clothes with the  Define clothing to be given to Client according to the service.
required to be Client according to the services to be
performer in rendered. e.g., hair dying apron, hair cutting
managing the dress apron, facial gowns, waxing gown etc.
code of salon
employees and
 Present the method of proper storage for  Explain storage of washed and clean clothing for Clients.
Clients.
washed clothing for Clients.

 Identify the reactions on skin that may appear  Recognize the skin reaction caused by expired products
after the application of an expired product

 Apply defined remedy in case of a reaction  Describe remedies for reaction


caused by the application of an expired product

 Read labels that indicate expiry on the product  Explain why it is important to check the expiry of products on regular
bases.
Dispose waste  Demonstrate the methods of safe disposal of  Define methods of waste disposal.
safely waste and used materials from the work place
This job specifies for Clients and workers safety.  Describe methods of disposal of hazardous material.
the skills and  Identify safe disposal of harm hazardous
knowledge required
21
Standard Operating Procedure
Date:12-feb-2021

to be performer in products.  Explain harmful fumes contained in products, and ensure


safe disposal of  Identify the products with harmful fumes, their maintenance of a safe environment.
waste and harmful use & storage, while maintaining safe  Explain precautions of putting masks and gloves on while disposing
materials. environment. of materials.
Reorganize work
station after  Demonstrate necessary precautions like  Define importance of maintenance of separate waste bin for
completion of service. putting the mask and gloves on while hazardous items.
disposing off materials.
 Explain the procedure of reorganizing and preparing the workstation
 Describe the method to maintain separate after sterilization, for the next Client.
waste bin for hazardous items.
 Describe the importance of inventory and record
 Describe the importance of clean and clear.

 Work station on completion of service and


reorganize work station after proper
sterilization and sanitization for the next
Client.  Keeping for service clothes laundering.

 Demonstrate the procedure of handing over


used linen, gowns, head bands, aprons for
washing and maintaining the record of
laundry in Writing.

22
Standard Operating Procedure
Date:12-feb-2021

Analyze, identify and scan different types of skin after obtaining the previous history of the client

Job Title Performance Criteria Job Work Activities

Identify skin structure  Identify the skin function as per industry  Define skin anatomy and its functions.
standards.
This job specifies the  Describe parts of the cell and its structure.
skills and knowledge  Analyze cell structure as per defined
required to be standards. Identify the function of tissues,  Explain importance of different types of tissues and their functions
performer in layers of the skin. within the skin.
understanding the skin
structure and anatomy.
 Describe the importance of the layers of the skin: Epidermis and
 Recognize the dermis, epidermis and Dermis subcutaneous
subcutaneous.
 Explain the glands(sweat glands, sebaceous glands)

 Define the terms of skin Protein (epidermis,collagen)

Analyze skin type and  Examine the oily/acne skin conditions  Identify oily/acne skin, its reasons and suitable product for oily skin.
conditions applying standard procedures
 Describe dry/ sensitive skin, its reasons and suitable product.
This job specifies the  Examine the dry/sensitive skin conditions
skills and knowledge applying standard procedures  Define combination skin, its reasons and suitable product.
required to be
performer in analyzing  Examine the combination skin condition  Illustrate ageing process, its remedies and suitable product.
skin types and
applying standard procedures
conditions
 Examine mature skin conditions applying
standard procedures
23
Standard Operating Procedure
Date:12-feb-2021

Job Title Performance Criteria Job Work Activities

Identify problem  Analyze the skin diseases (pigmentation, wrinkle, acne, scar, fungal,  Describe reason of pigmentation .wrinkle,
areas of skin freckle, eye circle, ageing etc,) applying standard procedures. acne, scar, fungal, freckle, eye circle, aging),
problematic skins.
This job specifies the  Analyze Irritants and Allergens as per defined standards
skills and knowledge  Identify differences between irritant and
required to be
 Identify rosacea applying standard procedures allergens. Allergy may be caused by food or
performer in identifying product and an irritation may occur after use
problematic areas of of a certain product.
skin.
 Describe Reason of rosacea
Conduct deep  Demonstrate the procedure of operating a scanning machine and  Explain importance of scanning machine
analysis of problem analyze the skin with the naked eye as well as with the help of a and procedure of analyzing the skin with
areas of skin magnifying glass and skin scanner machine. the help of magnifying glass and skin
scanner.
This job specifies the  Perform cleansing of the skin before analysis and scanning applying
skills and knowledge standard procedures.  Describe the role of cleansing before skin
required to be analysis and scanning.
performer in
scanning the
 Identify, applying standard procedures, the skin complexion and refer a
problematic areas for  Explain complexion and melanin level of skin
suitable treatment.
a deeper analysis
with skin scanner if
needed
 Recognize, applying standard procedures the melanin level of the skin
due to skin complexion  Describe skin lightening procedure to handle
tan skin.
Examine and
classify  Identify and provide instructions to the Client for maintaining a healthy
complexion skin.  Describe importance of balanced diet,
This job specifies the vitamins, minerals, fruits, vegetables, water,
skills and knowledge  Explain the harmful factors of sun rays that effect the skin etc. For healthy skin.
required complexion
of skin (light /fair)  Describe the effects on the skin of sun rays.
24
Standard Operating Procedure
Date:12-feb-2021

2.0 Perform Basic Facial

Job Title Performance Criteria Job Work Activities

Prepare client for  Fill in the consultation form for each client.  Explain importance of completion of
basic facial consultation form.
 Examine the skin condition and assess type of skin; oily, dry,
This job specifies the combination, sensitive and aged.  Describe skin conditions (oily, dry,
skills and knowledge combination, sensitive and aged)
required to be  Monitor infections or allergies and prepare the report. Cover the client
performer in preparing
 Identify infections and allergies
the Client for basic appropriately for cleansing.
facial.
 Define importance of covering the clients
 Remove client’s Jewelry before beginning the treatment and return using (facial band, gowns, aprons & towel).
upon completion
 Explain importance of removal of jewelry
before the beginning of the treatment.
Select facial  Select and use appropriate product for facial as per the skin type.  Identify product for facial selection of
product different sun blocks/ screen
This job specifies the  Demonstrate the use of SPF level according to skin condition.
skills and knowledge  Explain importance of SPF according to skin
required to be
 Explain the importance of cleansing the skin (remove the makeup). condition
performer in selecting
the correct or most
suitable product for
facial as per the skin  Perform deep cleansing remove all dirt from skin as well as in side skin  Explain types of cleansers.
type. pores applying standard procedures.
Perform facial
cleansing
 Define role of cleansing, hand movement in
cleansing and thickness of cleanser for
25
Standard Operating Procedure
Date:12-feb-2021

clearing the pores

26
Standard Operating Procedure
Date:12-feb-2021

Job Title Performance Criteria Job Work Activities

Apply Mask  Apply mask using standard procedures  Explain the types of mask and their importance.

This job specifies  Remove mask using standard procedures  State the application of masks on face and remove mask
the skills and properly.
knowledge required
to be performer in
applying mask

Apply sun block  Protect treated skin by applying sun block / day  Explain the technique of applying the sun block
moisturizer using standard procedures.
This job specifies  Describe the importance of sun protection from sun
the skills and  Illustrate the importance of daily moisturize / sun block. rays.
knowledge required
to be performer in  Differentiate different SPF according to skin type.  Identify different types of SPF product according
applying sun Block to the skin
Use pressure to
 Recommend the sun block to client according to their
daily activity.  Explain the client about SPF product according
relax the client
to the activity
This job specifies  Relax the client with pressing different pressure points and
the skills and movements
knowledge pressure  Explain different movement and pressure points of face
points. and neck.

27
Standard Operating Procedure
Date:12-feb-2021

3.0 Perform Treatment Facial manual/ machinery (High frequency, galvanic, Vacuum, Micro Derma Braision etc.)

Job Title Performance Criteria Job Work Activities

Treat sensitive skin


 Fill the consultation form.  Define importance of completion of
This job specifies consultation form.
the skills and  Examine the sensitive skin condition using standard
knowledge required procedures.  Explain factors causing skin sensitiveness.
to be performer in
explaining sensitive  Select suitable product for sensitive skin.  Describe the products for sensitive skin
skin conditions
 Examine the sensitive skin condition using standard  Identify products used for sensitive skin
procedures. remedies.

 Demonstrate from poster factors causing skin problems  Describe the problems of sensitive skin
like laser treatment or natural disposition, weather
cosmetics allergy & lack of moisturizer.
 Sate procedures and techniques of treating sensitive
 Apply the standard procedures and techniques used for skin by manually or using machinery
sensitive skin by manually or using machinery
 Describe the oily moisturizer. Important for sensitive
 Identify oily moisturizer for sensitive skin skin

28
Standard Operating Procedure
Date:12-feb-2021

Job Title Performance Criteria Job Work Activities

performer in  Demonstrate treatment to penetrate the oily moisturizer  Explain procedure for selection of products for dry and
explaining to maintain dry area and flakiness of skin. (T-zone, oily parts of the skin.
combination checks etc.
skin condition
 Identify combination skin treatment manually and using  State procedure to handle combination skin.
machinery

Treat
pigmentati  Identify factors causing pigmentation (sun, pregnancy,  Explain the factors causing pigmentation.
on hormones, melanin over production)
conditions  State Preventive, protective and corrective
 Demonstrate treat meant of pigmentation treatment for pigmentation.
This job specifies (progressive rather than aggressive).
the skills and  Explain the Techniques of derma brasion.
knowledge required  Demonstrate standard micro derma brasion facial
to be performer in
performing
treatment for pigmentation.  Examine the results of pigmentation
pigmentation
treatment
 Evaluate results of pigmentation using standard  Identify the factors that reduce skin blemishes.
procedures and classifications.
 Define the importance of time management during
 Identify the factors that reduce skin blemishes. facial

 Calculate the duration and time of treatment using


manufacturer’s specifications.  Identify moisturizers for different types of skin.

 Describe the Use of moisturizer with SPF. (Day- night)

 Identify the factors causing acne and types thereof.  Explain the Causes and types of acne.
Perform acne  Analyze the symptoms of acne and analyze the facials for
treatment acne  Identify the symptoms of acne anti-bacterial facials
29
Standard Operating Procedure
Date:12-feb-2021

Job Title Performance Criteria Job Work Activities

30
Standard Operating Procedure
Date:12-feb-2021

 Describe the technique to manage the moisture level


 Recognize the moisture level (pH) to stop (pH) to stop specious gland to produce access oil.
sebaceous glands to produce access oil
 Explain the procedure of operating vacuum
 Demonstrate the procedure of operating machine to suck the acne in right orders.
vacuum machine to suck the acne
 Describe the Instructions of using of high
 Illustrate the use of high frequency machine on frequency machinery on acne skin.
Perform acne treatment acne skin
This job specifies the
skills and knowledge
 Select the Suitable products used for acne (oil free  Identify the suitable products for oily and acne skin.
and water based products).
required to be performer
in performing acne  Explain the techniques of hygienic methods while
treatment  Demonstrate the standard steps of applying applying facial on the client.
hygienic methods.
 State the remedies for acne
 Discuss remedies with client.

 Identify and describe types of sun screen  Identify different sun blocks with SPF for acne skin
available in market.

31
Standard Operating Procedure
Date:12-feb-2021

 Analyze reasons for occurrence of wrinkles.  Describe the process of aging

 Demonstrate treatment for anti-aging skin.  Recognize the treatments of anti-aging skin.
(Galvanic micro drama brasion, oxygenating
facial/machine facials)
 Illustrate the Use of vitamin infused serum,
Treat aging/wrinkled skin
collagen serums / creams and rejuvenating facial
massage techniques.
This job specifies the skills and
knowledge required to be
performer in performing aging /  Demonstrate the Use of micro derma brasion for the  Identify the Vitamins requirement for wrinkled skin.
wrinkled skin treatment removal of wrinkles from aged skin.
Effectiveness of collagen & rejuvenating facial
massage techniques.

 Demonstrate glycolic acid facial treatment for anti-  Explain the method of operating micro derma
aging (use of direct galvanic electrical current to brasion.
introduce water soluble substances through the skin
surface in an effort to improve ingredient, absorption  Explain the procedure of glycolic facial.
and moisture retention).

 Illustrate the suitable products for anti-aging facial


available in market according to salon policy
 Identify the products used for anti-aging facial.

32
Standard Operating Procedure
Date:12-feb-2021

Job Title Performance Criteria Job Work Activities

Treat sun burned skin


 Recognize sun burned tanned skin.  State the reasons of sun burned skin
This job specifies the skills and
knowledge required to be  Analyze factors causing sun burned.  Analyze the factors causing sun burn.
performer in explaining Sun
Burned skin
 Perform techniques for the treatment of sun  Explain the outline of techniques and procedures.
burned skin.
 Identify the range of sunburn products available in
 Apply the suitable products available in salon. market according to salon policy...

 Explain the remedies for the treatment of  State the remedies to the client
sunburned skin.

 Demonstrate the Use of sun blocks.  Explain the use of different sun block available in
salon
 Advise the ways of prevention from sun burn to the
client  Describe the Precautions of sun burn. To the client

 Differentiate between UVA and UVB ultra violet rays  Explain the-Reaction of UVA and UVB ultra violet
on skin. light. To the client

 Recognize standard signs of sun burn (redness or  Define the effects of sunburn.
blisters may occur).
 Identify the creams containing the ingredients such as
 Recommend the Use of creams containing menthol, camphor and aloevera.
ingredients such as menthol, camphor and alovera
on sunburn.

33
Standard Operating Procedure
Date:12-feb-2021

Job Title Performance Criteria Job Work Activities

Provide post- treatment


advice  Explain post-treatment adverse effects to the  Explain Post Treatment and their remedies.
clients and their remedies.
This job specifies the skills and  Explain home cares measures. To the client
knowledge required to be  Provide home care advice to the client.
performer in providing post
treatment consultation
 Demonstrate health and safety measures to the  Describe health and safety measures.
Client.

 Illustrates the Use of first aid box.

 Define the Importance of first aid box


 Identify the different types of wax (hot & cold)
Procure epilation available in market.  Describe different types of wax available in market.
products
 Identify the different type of threads used for the  Describe proper thread for epilation.
This job specifies the skills and epilation
knowledge required to be  Describe products available in the market for epilation.
performer in identifying the  Describe the method of Procuring the suitable
suitable product for application products for epilation available in market  Identify suitable hot & cold wax.
from the market.
 Differentiate between hot & cold wax.  Describe the important factors for procuring wax and
thread for epilation
 Check the quality of wax.

34
Standard Operating Procedure
Date:12-feb-2021

35