Académique Documents
Professionnel Documents
Culture Documents
An intelligent
all-in-one platform.
Premise-based or hosted,
your choice.
It’s called the customer experience, and consumers
rate it highest when the service they get is seamless,
personalized and satisfactory.
The problem is, traditional “multi-point” communications
systems fragment the service process, which can push
satisfaction levels well below where they need to be.
In the contact center, an exceptional customer experience
begins by unifying communications and the business
processes that drive them. It culminates with your agents
responding to every customer more dynamically.
In this age of the competitive edge, productivity and
cost controls still matter.
Deliberately Innovative
Innovation Value
Since 1994 Interactive Intelligence has taken a first-to- A unique standards-based platform and pre-integrated
market approach to developing new technologies for multi- application suite for multimedia, plus the proven ability
channel business communications in the contact center. As a to deploy and support IP communications solutions for
recognized innovator of IP telephony software and services, businesses worldwide—Interactive Intelligence combines
it’s an approach we continue to take. innovation and experience for value few vendors can match.
1st… All-in-one platform for PBX, ACD & IVR Complete yet flexible
1st… Skills-based routing of calls, chats & e-mails
1st… SIP-based IP telephony software suite software solutions for
1st… All-software IP PBX the contact center
and IP telephony
Experience
With more than 2,500 implementations worldwide and an
established support infrastructure spanning the Americas,
Asia-Pacific, Europe, the Middle East and Africa, Interactive
Intelligence offers the industry experience needed to meet
the communications requirements of our customers as they
compete in a global business environment.
TRCA-TDS
3401 E. University Drive Ste 103
Denton, Texas 76208
| Deliberately Innovative
Interactive Intelligence® provides the most innovative products and World Headquarters Asia Pacific
services available today for the contact center, enterprise IP telephony, 7601 Interactive Way Suite 24.5 Level 24 Menara IMC
and enterprise messaging. Indianapolis, IN 46278 USA 8 Jalan Sultan Ismail
317 872 3000 voice and fax 50250 Kuala Lumpur
Solutions that are modular in nature, built with proven, award-winning Malaysia
products that push the edge of technology to deliver a truly best-of-class EMEA +603 2776 3333 voice
offering. Thames Central, Hatfield Road +603 2776 3343 fax
At Interactive Intelligence, it’s what we do. Slough, Berkshire, SL1 1QE
United Kingdom
www.inin.com +44 (0)1753 418800 voice and fax
© 2007 Interactive Intelligence, Inc. All rights reserved.