Study Kit - Business Communication & Human Resources Management

Rpublique de Cte dIvoire
Union- Discipline-Travail
STUDY KIT
Preparation Set for
the HND English Test
BUSINESS COMMUNICATION &

HUMAN RESOURCES MANAGEMENT
Year 2
Researched and Designed by:

Aka H. Assoumou
MA-Lings, plc ESP pract.
Intl Dipl. in Business & Management
Postgrad. in Development Studies
Study Kit HRM & Business Com. Bighypers 2010 Bighypers - 2010
1
Students Full Name
---------------------------------------
---------------------------------------
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Page
Module One : Language Review .. 3
Module Two : Internal Communication . 8
Module Three: Market Research, Publicity & Advertising . 17
Module Four : Organization in Business 26
Module Five : Human Resources Management 37
Addenda : Job Applications Irregular Verbs Linking Words .. 47
always keep an
eye on the ball !...
Note to the Informed Reader:

This collection of resources is primarily meant to guide the
teacher/lecturer in the design and planning of ESP teaching
sessions, in accordance with the HND English test format in
force in Cte dIvoire. The practitioner is therefore expected
to design CLT-based activities and worksheets to supplement
the assignments proposed herewith. Shalom!
Study Kit HRM & Business Com. Bighypers 2010

2
MODULE ONE :
LANGUAGE REVIEW

3
LANGUAGE ASSIGNMENT (THE RIGHT WORD)
Assignment : decide which word from the list below completes the sentence and
write the correct answer in the gap.
A)
brochure card check examination form invitation label note tag visa
1) The...was much more difficult than before, and he didnt pass

2) He will need a..to go to Egypt. His passport wont be enough.
3) I have been looking at that holiday..you gave me the other day
4) Dont forget to send Paul a birthday.. His birthday is tomorrow
5) When I look at the price..I decided not to buy it
6) The..on the jumper says hand wash only
7) I didnt have cash. So I wrote out a..for 10 pounds
8) She put a..under my door to say she had visited
9) I filled in the..and sent it off
10) Joan and Terry are getting married and they have sent us an..
B)
crashed dismissed left paid passed reserved spent stopped wanted woke
1) We..a lot of money in the shop and now we dont have enough to pay for the ticket home
2) He..into a lorry but luckily no one was hurt in the accident
3) She..to buy the dress but it was too expensive
4) The police..him because he was driving his car very badly
5) They..the house early in the morning so that they missed the traffic
6) He phoned the hotel and..a room for two nights
7) He didnt have any cash so he..with his credit card
8) She..the exam with the best grade in the class
9) He was..from his job for smoking in the office
10) The loud noise..her up and she couldnt sleep again
C)
drive explain going meeting passing pay post saying swimming - talking
1) He forgot to..for his ticket

2) I am looking forward to.your family
3) She apologized for not..to the party
4) They congratulated him on..the test
5) She wanted me to..her to the station
6) I remembered to..the letter while I was out
7) She remembersin that river when she was younger
8) He began to..what had happened
9) She left without..goodbye
10) He continuedeven though they had asked him to be quiet

4
LISTENING-COMPREHENSION
Exercise: Listen to the abstract and fill in the blanks with the right
word from the bracketed list. An example is given.
Thank you so. (too so very) much.
Good afternoon. I am . (honored armored happy) to be in the timeless city of
Cairo, and to be hosted by two .. (renewable relatable remarkable)
institutions. For over a thousand . (years heres hears),
Al-Azhar has stood as a beacon of Islamic . (burning morning learning); and
for over a century, Cairo University has been a . (sort source sore) of Egypt's
advancement. Together, you represent the harmony between tradition and .
(progress palace modern). I'm grateful for . (you both your) hospitality, and
the hospitality of the people of . (Elite Tunis Egypt).
And I'm also proud to carry with me the goodwill of the American . (pope
people pupils), and a greeting of peace from Muslim ... (committees
communities authorities) in my country:
Assalamu-alaikum.
(Applause)
Grade : ..................%

5
ESSAY WRITING (BTS FORMAT)
1. DIFFERENT PARTS
The Essay at the HND* examination is just a short demonstration by a candidate on a topic
related to his/her major of study. It generally consists of three (3) main parts Introduction,
Body, Conclusion which ought to be clearly displayed (with no heading, of course!)
1.1. INTRODUCTION
- General Idea
- Strategic Announcement of the Topic
- Leading Question (to be answered in the Body)
1.2. BODY
- Full Development of the Topic (with Ideas, Examples, Demonstrations, Illustrations,
Arguments, Cases, etc.)
1.3. CONCLUSION
- Result of the Analysis (Giving your Point of View if Necessary)
2. SOME GUIDELINES (indications)

A. Introducing
- In general ,
- (AIDS, eg) stands for (Acquired) [acronyms & abbreviations]
- (profit, eg) is said to be (the prime objective of any business)
- is known as
-[or, a brief/short definition, if possible]
B. Listing your Ideas

- First (ly) / to begin with
- Second (ly) / then / next
- Third (ly) / finally / lastly / eventually
-
C. Making a Transition
- Now / Considering / As for
- To turn to
D. Summarizing your Ideas

- In short / in brief
- Summarized / to sum up
E. Expressing Similar Ideas

- Besides / Moreover / Furthermore
- In addition to that / On top of that
- Similarly / Likewise
* Higher National Diploma (equivalent to the French BTS)

6
F-Expressing Opposite Ideas
- However / But / Yet
- Although (+ sentence)
- Despite / In spite of (+ noun)
- (On the one hand). On the other hand
G. Expressing a consequence
- So / Therefore
- Consequently / As a result / As a consequence
H. Giving Examples
- For example / for instance
- Such as / like / namely
I. Concluding
- In conclusion / To conclude
J. Giving your Point of View

- Personally, I believe that / I think that
- For my part,
3. LAYOUT
The following layout is strongly recommended:

.
Introduction
.
.
(space)

.
.
.
.
Body
.
.
.
.
(space)

. Conclusion
.
Exercise: To what extent is English important for business students?

(not more than 20 lines)

7
MODULE TWO :
INTERNAL
COMMUNICATION

8
To start you off : What do you think the role of internal communication is ? Are you
satisfied with the way it is functioning in your school?
PART 1: READING -COMPREHENSION

Read the text below and do the activities that follow.
INTERNAL COMMUNICATION
The function of internal communication is to give instructions or information,
motivate employees and improve teamwork. It may flow downwards (from top
to bottom), upwards (from bottom to top), horizontally (between people at the
same level) or multidirectional through a grapevine.
05 Verbal communication takes place either face-to-face or by telephone (and

one must include here videoconference facilities, which are being used more
and more in large international companies). Face-to-face exchanges provide
instant feedback, but they are time-consuming; much of a managers time is
consumed by meetings, and these are only valid when it is necessary to bring a
10 certain group of people together for a specific purpose. Regular departmental
meetings can easily become time-wasting if there is not a well-drafted agenda
and if the participants are ill-prepared. The phone call tends to be less time-
wasting. An efficient switchboard is essential to any company, even for internal
communication.
15 These days, the internal memo (memorandum) is still one of the most frequently
used internal documents. It is generally used to give instructions or information
and one or more copies will be filed for reference after reading. However, in
companies where employees have access to personal computers, memos and
other internal documents are often communicated directly to the computer
20 screen, with no hard copy. Other documents for internal use are reports, minutes
(the detailed records of meetings), agendas (which list the topic for discussion
during meetings), notices and house magazines (generally used as morale-
boosters and information-providers in large companies).
Adapted from BTS ANGLAIS, J-M Dub and al., 1995, p.90

9
Assignment 1: match the synonyms below with the right word or phrase from the text
1. Rumors: ..
2. Equipment: ..
3. Automatic: ..
4. Objective: ..
5. Elaborated: ..
6. Classified: ..
7. Printed copy: ..
8. Source of motivation : ..
Build your own sentences with some of the words found, and read them out to the class
Assignment 2: give short answers to the following questions about the text
1. What is the function of internal communication?

2. In which directions does it generally circulate?
3. How does verbal communication operate in a company?
4. Name some examples of written communication in a company.

10

PART 2: TRANSLATION
1. Translate paragraph 3 of the text into French
2. Translate the following texts into English

A- Pour une bonne communication interne, le charg de communication devra avoir un
minimum de connaissances sur tous les services de la socit dans laquelle il travaille ; il lui
faudra tre jour en lisant les rapports, les procs verbaux et les circulaires, et avoir de bon
rapports avec ses collgues qui sont en gnral la source dinformation la plus riche et la
plus rapide.
B- Les NTIC ont acclr les changes dinformations et de donnes dans le monde
des affaires. Ainsi, il est absolument ncessaire pour le communicateur moderne davoir une

11
bonne connaissance des nouveaux outils technologiques de communication, notamment
lInternet et ses applications diverses : le courriel, la vidoconfrence, etc.
PART 3: LANGUAGE IN USE

Fill in the blanks with ago, for or since.
1- We left this town three weeks

2- He has been taking English classesone month now.
3- My kids have been illMonday.
4- Jeremy and Sarah have known each otherthey were children.
5- I bought this book a yearwhen I was on a business trip in Spain.
6- I know the man perfectly as it is ten years nowI arrived in the city.
7- They are hereten days.
8- I stayed with themtwo weeks last year.
9- We have started English coursesJune 10.
10- Ive lived therefive years, so I know where it is.
11- They came here three daysand showed us the plan.
12- I havent seen himyesterday.

12
PART 4: DISCUSSION
How can an efficient external communication practice be profitable to an enterprise?
(your analysis should respect the following format: Introduction Body Conclusion)

13
PART 5: SOME BUSINESS DOCUMENTS
Study the following documents.
1. The Memorandum (Memo)
MEMO
To : All Department Heads
From : Patrick Blin,
HR Manager
Date : June 30, 2009

Subject : Visit of Abidjan staff
Please note that a delegation of the staff in Abidjan will

be visiting us on Friday, July 4.
There will be a meeting on that day at 10.30am in the
Conference room, which you should all attend.
Ms. Atsin will be presenting her cooperation plan for
expanding partnership in Asia
If you wish to join us for lunch at "La Brise" restaurant,
please let me know as soon as possible.
PB
2. The Agenda
Management Meeting
AGENDA
Date: July 4
Time: 10.30 am
Venue: Conference room
1. Complaints about reception staff
2. New partnership plan
3. Training opportunities
4. A.O.B.

14
3. The Action Minutes
Minutes of the Management Meeting
Date : July 4
Time : 10.30am
Venue : Conference room
Present : 12 (cf. attendance sheet)
1. Guidelines for reception staff

Following recent complaints about the attitude and lack of
professionalism of the reception staff, we all agree that it is
essential to produce a set of written guidelines. The Human
Resources Department will also arrange additional training to
take place over the next two months. PB - Aug. 10
2. New partnership plan

The Cooperation Department is speaking to all senior managers
about this on an individual basis. A draft will be circulated for the
different comments, so that the final copy can be printed and
made available. CA - Aug. 15
3. Training opportunities
The Training Manager is preparing a list of some institutions
which have decided to propose in-house training programs,
ranging from administration to language. MT
4. Insurance coverage
The insurance company called ANSI is sending a sales
representative for a presentation on their new offers next week.
Further details will be communicated nearer the time.
Next Meeting: August 30, 10.00am

Venue: To be confirmed
4. The Electronic Mail (email)
To: Patrick Blin<patblin@voila.fr>

From: Michel Tka<michtek@yahoo.com>
Subject: confirmation
Cc: annicksoro@hotmail.fr
Bcc:
Attachment: visit_report.doc
Hi, Patrick
Thanks for your email just to confirm
that I will be able to attend the meeting
next Friday.
Ill give you a call asap for your comment
on my report attached.
c u
Mike

15
Some Common Abbreviations Used in Emails
asap: as soon as possible txt: text

b : be msg: message
b4: before l8r: later
c: see gr8: great
r: are 2day: today
u: you 2morrow: tomorrow
2: to/too FYI: for your information
4: for BTW: by the way
@: at
eg: c u @ 7 [see you at 7] / how r u? [how are you?] / c u l8r [see you later]
5. The Facsimile (Fax)
FAX
TO: Christiane Kwame
Fax N: +225 30 643 064
FROM: Zofia Nadatoya
Reservations Department
Fax N: + 1 360 705 9010
Date: July 10
N of pages (including this) 1
Dear Mrs. Kwame

This is to confirm your booking for a single room from August 20 30 inclusive
at a rate of $200.00 per night. As requested, we will send our shuttle bus to pick
you up at the airport on the day of your arrival.
We look forward to meeting you shortly.
Yours sincerely
Zofia Nadatoya
Reservations Manager
Assignment: Simulate a staff meeting. Propose an agenda and minutes for record (Group Work)

16
MODULE THREE :
MARKET RESEARCH,
PUBLICITY &
ADVERTISING

17
To start you off : in your opinion, what is the necessity of researching the market ?

MARKET RESEARCH, PUBLICITY AND ADVERTISING

The purpose of market research is to find out present and future market requirement
and to provide information to enable a manufacturer to design a product in
accordance with customers preferences. Market research includes studying the size
of the market, its potential growth, customer attitudes, pricing, packaging, and the
05 effectiveness of advertising and distribution.
Publicity has a wider meaning than advertising. It includes all forms of advertising
and all activities which attempt to inform the public. Advertising, in turn, is the use of
paid-for communications aimed at the public with the purpose of making it buy a
product or a line of products. Firms can have their own advertising department or
10 resort to the services of an advertising agency. Help can also be asked from
independent advertising consultants. A new product will be advertised to the public
after being given a brand name; a products or a group of products name is
generally protected through a registered trademark.
There are several forms of advertising among which the most common are direct
15 mail, the press, radio, television, posters, special occasions and the internet. Direct
mail consists in sending information direct to prospective customers by using mailing
lists. The press includes all newspapers, journals and special magazines. Posters are
displayed on advertisement hoardings or billboards, along roads or on buses.
Advertisement on radio or on television are called commercials. They are the most
20 effective, but also the most costly, depending on the slot or when broadcast during
prime time. Special occasions can be shows, launches, press conferences,
exhibitions and fairs. Websites and promotional e-mails are some of the latest media
of advertising. In addition, products may also be advertised through their packaging
and through merchandising methods such as effective displaying on shelves in retail
25 outlets or sales promotions.
Adapted from Business Administration English, J. Martin

18
1. Discover : ..
2. Permit : ..
3. According to, following : ..
4. Dimension: ..
5. Try: ..
6. Junk mail: ..
7. Means: ..
8. Points of sale: ..
1. What is the objective of market research?

2. How can firms deal with their advertising needs?
3. What are the main forms of advertising?

19

PART 2: TRANSLATION
1. Translate paragraphs 3 and 4 of the text into French
2. Translate the following text into English

La publicit diffre dun pays lautre, selon les gots, les cultures et mme les produits
dont on fait la publicit. Cela, toutefois, nest pas en contradiction avec la tendance actuelle
vers une mondialisation de la publicit, comme le dmontre le slogan populaire "penser
global, agir local". Cela signifie que les annonceurs devront adapter leurs messages un
public spcifique, tandis que le format de la rclame elle-mme peut trs bien rester
identique pour des marchs diffrents.

20


Exercise 1:

21
Exercise 2:
Fill in the blanks with the right verb, using the suitable form or tense.
apply drive enjoy inform launch meet

open place provide put quote require
1. We are going to .an advertisement in this newspaper.

2. We should be obliged if you would .your terms of sale.
3. As soon as the customer has.an order with us, we shall send him the goods.
4. Please forward these articles as soon as possible, as they are urgently.
5. We have just.a new product on the market.
6. We hope this advertising campaign will.a great success
7. This firm.an excellent reputation for twenty years
8. Advertising.people to buy articles they do not really need.
9. Miss Smith has for the position of Communication Assistant she saw in Frat Mat.
10. Our agents will be . with booklets and folders.
11. We regret to you that the delivery of your new washing machine will be delayed.
12. We have just.a new branch in Monaco.
Exercise 3: Fill in the blanks using the right proposal from the list provided.
1- The oldest form of advertising is ...

a) by way of mouth
b) by word of mouth
c) from mouth to mouth
d) from mouth to ear
2- Nike is a famous ...

a) nickname
b) brand name
c) surname
d) namesake
3- What the Americans call point of purchase advertising is known as .. in Britain.

a) point of sale advertising
b) place of sale advertising
c) spot of sale advertising
d) buying spot advertising
4- A synonym for an advertising adhesive label is ...

a) tickler
b) ticker
c) sticker
d) stickler
5- .. show goods and supply information at fairs and exhibitions.

a) Exhibitioners
b) Exponent
c) Expositors
d) Exhibitors

22
6- In order to draw the attention of passers-by, posters must carry .. slogans.
a) casual
b) catchy
c) catching
d) sloppy
7- .. is to advertisers what Wall Street is to speculators.

a) Times Square
b) Madison Avenue
c) Broadway
d) Fifth Avenue
8- In most industrial countries ...advertising is liable to prosecution.

a) mischievous
b) mislaying
c) misleading
d) painstaking
9- .. specialize in the wording of advertising messages.

a) Copywriters
b) Copiers
c) Copying clerks
d) Copyrighters
10- .. plays an important part in the advertising of goods

a) Packing
b) Conditioning
c) Padding
d) Packaging
11- A good means of promoting sales is to .. prices.

a) crush
b) crash
c) smash
d) slash
12- A .. is an article sold below cost price in order to attract shoppers.

a) leading loser
b) dead loss
c) loss leader
d) losing leader
13- On a diagram showing the main media, .. comes first.

a) direct mail
b) mailing
c) postage
d) pamphlet
14- Most of their .. are useless gimmicks.

a) throw-aways
b) give-aways
c) castaways
d) runaways
15- .. sponsored programs mean money

a) Prime time
b) Light time
c) Rush hour
d) Peak period

23
Exercise 4: Match words from each box to form word partnerships, like in the example.
advertising techniques
marketing market
public promotions
retail outlets
price advertising
promotional campaign
TV relations
mass mix
outdoor slot
1. advertising campaign 2 . 3.
4 ..... 5. 6 .
7 .... 8 . 9.
PART 4: DISCUSSION
Between Broadcast media and outdoor advertising, which one do you prefer in terms of
targeting and cost-effectiveness?

24

PART 5: COMMUNICATIVE ACTIVITY

You are asked to defend a project before a delegation of foreign investors, and
convince them to finance it. Simulate the presentation. (You may design a
promotional literature in support)

25
MODULE FOUR :
ORGANIZATION IN
BUSINESS

26
To start you off : How do you think a company is organized?

THE DELEGATION OF RESPONSIBILITY

The delegation of responsibility is essential in any enterprise, even for the sole-
proprietor who may have to delegate some responsibility (for bookkeeping, e.g.) to
another person.
A variety of different activities or types of work have to be performed in order to

05 achieve the objectives of any business. Even the running of a small shop involves
ordering stock, storing it, paying for it, selling goods, collecting and banking
payments, and much more. Likewise, expansion may necessitate moving to larger
premises or opening a branch. It is unlikely that the owner will himself be able to
cope with the increased workload, and so it will be necessary for him to engage
10 others to assist him. In larger business concerns for example, the Managing Director
delegates responsibility (or powers) to the Sales Manager who will be responsible for
the sales records, or the Human Resources Manager to be in charge of the
recruitment procedures.
Some very important benefits for a manager who properly delegates responsibility
15 are:
- It leaves him more time on which to concentrate on the more important aspects of
his work such as expansion or profitability.
- His subordinates are encouraged to learn more, and develop a sense of
responsibility, and are thus motivated.
20 - The work to be done can be spread evenly among the employees in the company
so that no one person is called upon to perform more work than he can reasonably
do. This results in efficiency, and so profitability for the business as a whole.
Adapted from Business Management / Administration,

CIC-Jersey, 2000, pp. 76-78

27
1. Transfer of powers : ..
2. Done : ..
3. The management : ..
4. Quantity of work : ..
5. Advantages : ..
6. Adequately : ..
7. Shared : ..
8. Asked : ..
1. Why is it necessary to delegate responsibility in business?

2. Give examples of transfer of powers mentioned in the text.
3. What advantages can an adequate delegation of responsibility provide?

28

PART 2: TRANSLATION

La gestion des ressources humaines nest pas aise. En effet, cette tche est mme dix fois
plus difficile que la gestion de la production. Il est donc ncessaire pour les diffrents
responsables dentreprises duser de beaucoup de tact lorsquil sagira de dlguer des pouvoirs
leurs subalternes. Dans le mme ordre dides, le DG dune entreprise, quelle soit petite,
moyenne ou grande, confiera par exemple le portefeuille marketing et publicit son directeur de
la communication, nomm en fonction de ses comptences et qualifications

29


Study the organisation chart below, and do the activities that follow:
Chairman of the Board
Managing Director
Human
R & D Manager Works Manager Sales Manager Accounts Manager Resources
Manager
Salesmen & Employment

Foremen & Works Chief Accountant
R & D Staff Sales Officer
Operators & Clerks
Representatives & Training Officer
Activity one: Give short answers to the following questions
1- Who is the top supervising person?

2- Who comes next as a chief executive officer?
3- Who are the five persons under his direct responsibility?
4- Who are those persons respective subordinates?

30
Activity two: Choose the best definition from the list below:
An organisation chart is:
1- a full description of all the activities in the business.

2- the brief and concise presentation of the companys employees.
3- a diagram which illustrates the organisation of the company.
Activity three: Fill in the blanks, using the list below. Each word / expression is used once.
n 0 is done to serve as an example:
assists / answers for / accountable to / responsible / reports / work under the authority of
0- Both the Employment and Training Officers work under the authority of the Human
Resources Manager
1- The Accounts Manager to the Managing Director

2- The Sales reps and Salesmen are..the Sales Manager
3- The Works Manager is...for the foremen
4- The Chief Accountant the Accounts Manager
5- The Managing Director .the five Managers
PART 4: DISCUSSION
Is there a link between a good organization and productivity in business? Justify your answer.

31


32
PART 5: FORMAL LETTER WRITING
Activity 1: Compare letters A and B below. What type of letter is A? and B? Justify your answer.
A
July 1st, 2009
Dear Carol,
Just a quick word to thank you for a brilliant

weekend. It was lovely to see you again, and the
kids really enjoyed going round Bassam hope we
didnt tire you out too much!
It would be great to see you up in Yakro some time

its ages since youve been. Well be celebrating
Sues fortieth (!) in August, and it would be great
if you could come. Anyway, let me know nearer the
time if you can make it.
Take care, hope to see you soon. OMEGA BUSINESS

BP 700, Krayo, Cte DIvoire
Tel/Fax:+225 2480 5570
Love, info@ome.org/www.ome.org
Maguy xxx California Investment Group

15 Middle Road, CA 17
USA
1 July 2009
Our ref: kb/ns/01
Dear Sirs
Re: Proposal for Partnership
We are a medium-sized company operating in ITs and Internet service

delivery (software and hardware sales).
We intend to expand our activities to the west African sub-region, as we

are convinced it is a potential market. Thus, we would like to apply for a
partnership with your organization, with the aim of increasing our
operation capacity.
We would also be honoured if you could give us a visit, as this will be an

occasion for a direct contact with our head office.
We hope you will give our letter your careful consideration, and look
forward to your reply very soon.
Yours faithfully
Kwassi Bil
Public Relations Officer
B
33
Activity 2:
The letter below is the reply to letter B above. The information on it is not in the correct order.
Reorganize it and name each part using the list in the box. Follow the example given
A
July 10, 2009
Your ref: kb/ns/01

B
Our ref: JB/ca/505
C
CALIFORNIA INVESTMENT GROUP
15 Middle Road, CA 17
Tel/Fax +1 505 707 444 - enquiry@cig.com /www.cig.com
--------------
Truly yours D
Thank you for your letter of July 1. My group and I are very much
interested in your offer. For that purpose, some colleagues and I are
planning a trip to your region. Further details about the tour program will E
be communicated soon. Until then, let us keep in permanent touch, and
do extend our kindest regards to the whole team.
Your Proposal for Partnership F
Dear Mr Bil G
James Bright H
General Manager
Mr Kwassi Bil
Public Relations Officer
Omega Business I
BP 700, Krayo, Cte DIvoire
Answers :
1- C - letterhead e 6- c
2- c 7- c

3- c 8- c complimentary close sender
9- c addressee date subject
4- c
heading letterhead body -
5- c c salutation references

34
Activity 3 :
The letter below contains some blanks. Fill in them to make it complete, using the
information in the box.
enjoyed - response - single - twin - two weeks - buildings - Agriculture

- rooms - Accommodation Booking - me - July 5, 2009 - Dear - planning
--------------
JAPHET HOTEL Ltd

33 Street, Pavement 707
Tel-Aviv - Israel
(1)
Our ref: SK/ca/505
(2)..Gentlemen
Re: Inquiry for (3).
As Head of the Agriculture Division of the District of Mitty, Cte DIvoire, I

am (4).. a business visit in Israel during summer. I
intend to spend (5).in Tel-Aviv, and would like to
take this opportunity to tour around the city with my family, and discover
some of the interesting places and (6). The name of
your hotel has been given to me by some friends who totally
(7).their stay.
Therefore I would like to know if we can book (8)..for five
people from August 1 15. We would need one
(9)..room for our son, one double room with
(10)beds for our daughters, and another double room
with a double bed for my wife and (11)...
Your early (12).will be appreciated.
BP 303 Mitty Yours faithfully

Cte DIvoire
Phone/Facsimile :
+225 3064 6430 / 6431
-----
www.mitty.org
inquiry@mitty.org Sam Kofi
(13).Manager
Propose a response to the letter above, on a separate sheet, by Ms. Yvan Shabell,
Accommodation Manager, Japhet Hotel Ltd, Tel-Aviv, Israel.
35
Activity 4:
Below is a list of some common abbreviations used in business written communications. Try
to guess what they stand for. An example is provided.
Re. = referring to / regarding b
cc. = c c
pp. =c c
bcc. = c c
enc./encl. =c c
Attn. = c c
encs. =c c
ps = c c
NOTES
1- Salutations and Complimentary Closes Chart
SALUTATIONS COMPLIMENTARY CLOSES

UNKNOWN RECIPIENT
-Dear Sir(s)
Yours faithfully
(or ADDRESSEE)
-Dear Madam ---
mainly American
-Dear Sir or Madam Yours very truly
-Dear Sir / Madam Very truly yours
--- Very sincerely yours
-Dear Ladies and Gentlemen Very cordially yours
KNOWN RECIPIENT
-Dear Mr. X -Yours sincerely

(or ADDRESSEE)
-Dear Mrs. ..Y -Yours truly

-Dear Ms. .W. - Sincerely yours / Cordially yours
-Dear Miss Z or less formal
(Family Name) -(With) Kindest regards
-(With) Best wishes
2- Titles
- Mr. : a man or gentleman (whether married or not)
- Mrs. : a married woman or lady
- Miss. : an unmarried (young) lady
- Ms.: a) an unmarried (aged) lady
b) no knowing of the marital status of the lady (tends to be more
careful and respectful compared to Miss., when addressing a
single lady for the first time)
3- Dates
British System Day+Month+Year (dd/mm/yyyy) eg: 10 July 2009

American System Month+Day+Year (mm/dd/yyyy) eg: July 10, 2009
Br. : 04 February 2009

Eg: 04/02/2009
Am. : April 02, 2009
It is then highly recommended to write the date fully (Month in letters) to avoid possible misinterpretations.

36
MODULE FIVE :
HUMAN RESOURCES
MANAGEMENT

37
To start you off : What in a company is the most important asset? Why?

HUMAN RESOURCES MANAGEMENT
Human resource management is about managing people. It is a process of

binding people and organizations together so that the objective of each are
achieved. It consists of planning, attracting, developing and retaining the
employees of an organization.
05 Planning the human resources includes deciding on the future personnel needs
of an organization (taking into account both internal activities and factors in the
external environment) and job design, i.e. the process of describing the work that
needs to be done by an employee and the specification of the requirements
needed in fulfilling the job.
10 Attracting employees is about recruitment and selection. It is the development of
a pool of applicants and their choice according to the needs and requirements
of the organization.
Developing employees concerns training and performance appraisal. it includes

a program designed to help employees fit smoothly into an organization, to
15 maintain or improve current employees performance, to develop skills and
attitudes necessary for future work, as well as to provide feedback to
subordinates regarding their performance on the job.
Retaining employees deals with an adequate and equitable remuneration
system to the personnel for their contribution in the achievement of the
20 organizations objectives, maintaining good labor relations, providing career
counseling, healthcare and safety services, as well as a retirement plan for old
employees as an aid when they leave the company.
Adapted from The Basics of Human Resources Management,

on Scribd.com, visited October 2010

38
1. Connecting : ..
2. Accomplishing : ..
3. Group / Team : ..
4. Candidates : ..
5. Evaluation : ..
6. Adapt : ..
7. Competences : ..
1. Name four components of human resources management.

2. What is meant by planning the human resources? (in your own words)
3. How does an organization attract employees?
4. List some examples of ways to retain employees.

39

PART 2: TRANSLATION

40
Une gestion adquate des ressources humaines permet aux entreprises daccroitre leur
productivit. Cest en cela que les professionnels des ressources humaines recommandent
aux chefs dentreprises de mener des politiques de gestion efficaces, motivantes et flexibles.
Ceci a pour but de favoriser un mieux-tre la fois de lorganisation et du personnel.

Assignment One: Turn the following sentences into the passive
1- People should preserve nature.
2- Everybody has to protect the environment.
3- We destroy the biodiversity with industrialization.
4- Scientists give environmental issues a tremendous importance today!

41

5- Researchers say that natural resources are becoming scarce.
6- They made us understand that we should care about future generations.
7- Scholars see things getting worse.
Assignment Two: Write the following mathematical data in letters.
25,875 + 10,125 = 36,000
342 94 = 248
15 20 = 300 ..
1 8 = 0.125 .
1st 2nd 3rd 4th .
5th 9th 12th 21st .
50% =
75% =
2
/3 .. 2 5 2/3 .
2 768 941 ..
10 144 275 325

32 = 9 . 23 = 8 ..
104 = 10 000 .
a 3 .. b 5 ....

42
c 2 .. 7 ..
4 = 2 3
8 = 2 ..
PART 4: DISCUSSION
Between capital and human resources, which one do you think is more important in business
success? Justify your stand.

43


44
PART 5: COMMUNICATIVE ACTIVITY
As the Project Manager of a company, you are asked to present the results of your
analyses before the Management Board, using the visual aids (A-B-C) below.
Simulate the presentation. (The data tables are on next page)
A Infrastructures for the last 5 years (pie chart)
13%
25%
Health 13%
Education
Agriculture
Tourism
Industry
19%
30%
B Population Census (bar chart)
60000
50000
40000
Population
30000
20000
10000
0
Female
0 - 15 16 - 25 26 - 40 41 - 60 61 +
Male
Age Bracket
C Donations & Financial Assistance (graph)
10000000
9000000
8000000
7000000
6000000
F cfa
Foreign
5000000
Local
4000000
3000000
2000000
1000000
0
Year 1 Year 2 Year 3 Year 4 Year 5

45
DATA TABLES
A. B.
Sex
Types of Infrastructure Number
Male Female
Health 4 Age Bracket
Education 3 0 - 15 24 045 25 566
Agriculture 5 16 - 25 23 653 24 001
Tourism 2 26 - 40 25 313 20 439
Industry 2 41 - 60 1 067 1 199
61 + 70 132
C.
Source
Local (Fcfa) Foreign (Fcfa)
Period
Year 1 1 000 000 5 500 000
Year 2 1 500 000 6 500 000
Year 3 1 750 000 7 000 000
Year 4 2 000 000 6 900 000
Year 5 1 800 000 7 100 000

46
ADDENDA :
1. JOB APPLICATIONS
2. IRREGULAR VERBS
3. LINKING WORDS

47
PART 1: JOB APPLICATIONS (Illustrative Documents)
A- Form-type Rsum (CV)
Date: AFRICAN DEVELOPMENT BANK GROUP
GROUPE DE LA BANQUE AFRICAINE DE DEVELOPPEMENT
Statutory Headquarters/ Sige/ Rue Joseph Anoma - 01 BP 1387

Abidjan 01, Cte dIvoire
Tel: (225) 20-20-44-44 (RCI) Temporary Relocation Agency / ATR 15 Avenue du Ghana BP
(216) 71102966 (Tunis) 323- 1002 Tunis-Belvdre, Tunisie/Tunisia
Application form for Internship Program
Fax: (225) 20-20-49-43 (RCI)
(216) 71831472(Tunis)
Formulaire De Candidature Pour Le Programme De

Telex: 23717 / 23498 / 23263 Stage PHOTO
Instructions: A remplir la machine a crire ou au bic. Il est important de rpondre toutes les questions avec
prcision; a dfaut, l'examen de la candidature pourrait tre retarde. Si vous n'ts pas concerne par
un point, ou s'il n'ya aucun renseignement a fournir, veuillez crire en toutes lettres S.O. pour sans
objets.
Instructions: Type or print in ink. It is important that you answer all questions fully and accurately; failure to do so
may delay considerations or your application. If an item does not apply to you, or if there is no
information to be given, N/A is applicable. Please attach 1 passport-size photo.
Have you interned in this establishment in the past? If yes, please indicate the Dept., the name of your
Director / supervisor, and the dates you interned. (Avez-vous effectue un stage dans le passe? Si oui,
YES (Oui)
veuillez indicater le Dept, le nom de votre Directeur et les dates du stage?)
Personal (Personnel):
NO (Non)
Family Name (Nom de famille): First Name (Prnom): Marital Status (Etat Civil): Initials:
Date of Birth (Date de Naissance): Place of Birth (Lieu de Nationality (Nationalit):

dd/mm/yyyy Naissance):
Sex (Sexe): M F
Permanent Address (Adresse Permanente): Tel:
Fax:
Email:
Current Address (Adresse Actuelle): Tel. (H):
Fax:
Telex:
Name of Person to be Contacted in Case of Address (Adresse):
Emergency (Nom de la personne a contacter en
cas d'urgence):
Relationship (Degr de Parent): Tel:

Fax:
Email:
Etudes Universitaires ou Suprieurs (University or Nom de L'Etablissement (Name of
Education:
Equivalent Education): Institution):

48
Adresse de L'Establissement (Address of Institution): Tel:
Fax:
E-mail:
Principal Domaine D'Etudes (Major Field of Diplme ou Titre Recevoir et la Date (Degree
Study): or Qualification Obtained and the Date):
Langue de Travail (Working Language): Vitesse de frappe (Typing

Speed):
Connaissance D'Autre Langues? (Si oui laquelle? Preciser dans le tableau ci-dessous)
Knowledge of other Languages (if, yes indicate in the table below)
1 - Easy (Facile) Read Write Speak Understand
5 - Difficult (Difficile) Lire Ecrirer Parler Comprendre
1)
2)
3)
Education:
Etudes Antrieures (Previous Education): Annes D'Etudes

Nom, Lieu et Pays De L'Etablissement: Name, Years Attended Diplmes Obtenus (Qualification
Place & Country of Institution: Obtained):
De (From) A (To)
Le Stage est-il ncessaire pour la prparation d'une thse ou

d'un mmoire? Is this internship a requirement for the
preparation of a thesis/dissertation?
Stage / Internship
Est-il ncessaire une tude/mission sur le terrain dans le cadre

du stage? Is field experience required as part of the
internship?
Domaine de Stage Souhait - tablir la liste par ordre de

priorit: (Desired Field of Internship - List in order of Priority)
Priode Propose Pour Le Begin Finish
Stage (Dates):
1) Debut Fin
2) Proposed Period of Internship
(Dates):
3)
Sponsoring Institution (Etablissement Qui Parraine): Address (Adresse):
Tel: Fax:
Name & Title of Immediate Supervisor, Tutor or Thesis Signature and Stamp of Approval /
Sponsor
Director (Nom et Titre Du Superviseur Direct, Du Recommendation of Sponsoring Institution

professeur ou Du Directeur De Thse): (Signature et Cachet D'Approbation /
Recommandation De L'Etablissement):
(Please Note that your signature and stamp indicate you recommend this
application.) (Prire Noter que vos signature et cachet indiquent que vous
recommandez cette candidature.)

49
Print Name (Imprimer Nom): Signature of Applicant (de Candidat):
Date:
Ce Cadre est Strictement rserv l'usage officiel. (This Space for Official use Only)
B- Classical Rsum (CV)
Peter Jacquet
born on January 1, 1980. Married, 2 children
Ivorian - BP 0101 Yamoussoukro, RCI - +225 20203030 petjacq@arial.com
Employment: August December 2008, four-month internship, Research Department, ADB

Group, Abidjan. Assisted in preparing surveys and reports.
Education and Training: 2008 HND in Communication and HRM, ISCAE, Yamoussoukro.
2006 A levels (Baccalaurat) : Literature, Philosophy, Mathematics
and Physics Lyce Oxford, Abidjan
Additional Information: Good command of English and Spanish. Mother tongue: French
Computer-literate: good knowledge of Word, Excel, Power Point,
Internet Browsers & applications
Interests/Activities: - Board member of the Municipal English-speaking club. Music

(piano playing), cinema, theatre, reading, football
Referees: - Ms Rebord Magareth, Town Councillor, Municipality of Yamoussoukro

Phone: 00 01 00 02 rebordmag@tahoma.org
- Mr Bob Grant, Project Manager, ADB Group, Abidjan Phone: 0101 0303
bobgrant@adbg.org

50
C- Cover Letters (lettre de motivation)
1. Unsolicited Application (candidature spontane)
BP 0101 Yamoussoukro,
Cte DIvoire
Phone: 20203030
September 15, 2009

Human Resources Department
Hypers Communication Ltd
PO Box 111, Abidjan.
Dear Sirs,
Your organization has an excellent reputation both for the quality of its products and for the
working conditions and salaries provided for its employees. And this is the reason why I am
interested in a job with you.
As stated in my rsum, my qualifications include business communication & human resources
management. I also had the opportunity during my training of having an internship with the African
Development Bank Group, Abidjan.
My determination to do well, my readiness to work hard and my pleasure in coping with
challenging situations are the main assets I would be pleased to put at the service of your
organization.
I am available for interview at any time and look forward to hearing from you shortly.
Yours faithfully,
Audrey Skots (Miss)
2. On-offer Application (candidature motive)
Dear Sirs,
With reference to your ad in Frat Mat of September 10, issue n 1357, I would like to apply for the
position of Project Assistant you offer. Your organization has an excellent reputation both for the
quality of its implemented projects and for the working conditions and salaries provided for its
employees. And this is the reason why I am interested in a job with you.
As stated in my rsum, my qualifications include business communication & management. I also
had the opportunity during my training of having an internship with the African Development Bank
Group, Abidjan.
My determination to do well, my readiness to work hard and my pleasure in coping with
challenging situations are the main assets I would be pleased to put at the service of your
organization.
I am available for interview at any time and look forward to hearing from you shortly.
Yours faithfully,
Audrey Skots (Miss)

51
IRREGULAR VERBS
Infinitive Preterit Past Participle Meaning (French)
A
abide abode abode demeurer/supporter
arise arose arisen se lever
awake awoke awoken sveiller
B
be was / were been tre
bear bore borne porter
beat beat beaten battre
become became become devenir
beget begot begotten engendrer
begin began begun commencer
behold beheld beheld contempler
bend bent bent courber
beseech* besought besought supplier, implorer
bet bet bet parier
bid bade bidden ordonner
bind bound bound lier
bite bit bitten mordre
bleed bled bled saigner
blend* blent1 blent mlanger
blow blew blown souffler
break broke broken briser/casser
breed bred bred lever (enfant, animal,)
bring brought brought apporter
broadcast broadcast broadcast radiodiffuser
build built built construire/btir
burn* burnt burnt brler
burst burst burst clater
buy bought bought acheter
C
cast cast cast jeter, lancer (un regard,)
catch caught caught attraper
chide chid chid(den) gronder
choose chose chosen choisir
cleave cleft (clove) cleft (cloven) fendre
cling clung clung s'accrocher
clothe* clad clad s'habiller
come came come venir
cost cost cost coter
creep crept crept ramper
crow crew crowed chanter (coq)
cut cut cut couper
D
dare durst (dared)2 dared oser
deal dealt dealt distribuer
dig dug dug creuser
do did done faire
draw drew drawn dessiner/tirer
dream* dreamt dreamt rver
drink drank drunk boire
drive drove driven conduire
dwell dwelt dwelt demeurer, habiter
E
eat ate eaten manger

52
F
fall fell fallen tomber
feed fed fed nourrir
feel felt felt (res)sentir
fight fought fought combattre/(se) battre
find found found trouver
flee fled fled fuir/ senfuir
fling flung flung lancer
fly flew flown voler (avion,oiseau)
forbid forbade forbidden interdire
forget forgot forgotten oublier
forgive forgave forgiven pardonner
forsake forsook forsaken abandonner
freeze froze frozen geler
G
get got got obtenir
gild gilded gilt (gilded) dorer
gird girt girt ceindre
give gave given donner
go went gone aller
grind ground ground moudre
grow grew grown crotre
H
hang3 * hung hung suspendre
have had had avoir
hear heard heard entendre
heave hove4 hove4 soulever
hew hewed hewn tailler
hide hid hidden cacher
hit hit hit frapper
hold held held tenir
hurt hurt hurt blesser/faire mal
K
keep kept kept garder
kneel knelt knelt s'agenouiller
knit knit knit tricoter
know knew known savoir/connatre
L
lay laid laid tendre
lead led led mener/conduire
lean* leant leant se pencher
leap* leapt leapt bondir
learn* learnt learnt apprendre
leave left left laisser/partir
lend lent lent prter
let let let louer/laisser/cder
lie lay lain tre allong
light* lit lit clairer
lose lost lost perdre
M
make made made faire/fabriquer
mean meant meant signifier/vouloir dire
meet met met rencontrer
mistake mistook mistaken se mprendre
mow mowed mown (mowed) faucher, tondre (pelouse)
O
overcome overcame overcome vaincre/surmonter

53
P
pay paid paid payer
put put put mettre
Q
quit* quit quit quitter, arrter de
R
read read read lire
rend rent rent dchirer
rid rid rid dbarrasser
ride rode ridden aller cheval, bicyclette
ring rang rung sonner
rise rose risen se lever/augmenter
run ran run courir
S
saw sawed sawn (sawed) scier
say said said dire
see saw seen voir
seek sought sought chercher
sell sold sold vendre
send sent sent envoyer
set set set poser/mettre
sew sewed sewn coudre
shear* shore shorn tondre (mouton)
shed shed shed verser (larmes, sang, )
shake shook shaken secouer
shine shone shone briller
shoe shod shod chausser/ferrer
shoot shot shot tirer (fusil, balle,)
show showed shown (showed) montrer
shrink shrank shrunk rtrcir
shut shut shut fermer
sing sang sung chanter
sink sank sunk senfoncer, sombrer
sit sat sat sasseoir
slay slew slain tuer
sleep slept slept dormir
slide slid slid glisser
sling slung slung lancer (avec une fronde)
slink slunk slunk se drober
slit slit slit fendre
smell* smelt smelt sentir (odorat)
smite smote smitten frapper (fer,)
sow sowed sown semer
speak spoke spoken parler
speed sped sped (se) hter
spell spelt spelt peler
spend spent spent dpenser
spill* spilt spilt rpandre
spin spun spun filer
spit spat spat cracher
split split split (se) fendre
spoil* spoilt spoilt gter/gcher
spread spread spread taler/(s)tendre
spring sprang sprung jaillir
stand stood stood tre debout
steal stole stolen voler/drober
stick stuck stuck coller
sting stung stung piquer (avec un dard)
stink stank stunk sentir mauvais
strew strewed strewn (stewed) joncher
stride strode stridden aller grands pas

54
strike struck struck frapper
string strung strung enfiler
strive strove striven s'efforcer
swear swore sworn jurer
sweep swept swept balayer
swell swelled swollen (swelled) gonfler
swim swam swum nager
swing swung swung (se) balancer
T
take took taken prendre
teach taught taught enseigner
tear tore torn dchirer
tell told told dire/raconter
think thought thought penser
thrive throve thriven prosprer
throw threw thrown jeter
thrust thrust thrust pousser / fourrer
tread trod trodden fouler aux pieds
U
understand understood understood comprendre
undo undid undone dfaire
upset upset upset renverse r / bouleverser
W
wake* woke woke(en) s'veiller
wear wore worn porter (vtement,)
weave wove woven tisser
weep wept wept pleurer
win won won gagner
wind wound wound remonter
withdraw withdrew withdrawn retirer
withstand withstood withstood rsister
wring wrung wrung tordre
write wrote written crire
Note :
1 blended est plus frquent (cf. p1)
2 dared est plus frquent (cf. p1)
3 hang (hanged, hanged) comme verbe rgulier signifie (se) pendre. A ne pas confondre avec sa forme irrgulire qui
signifie suspendre (cf. p2).Mme cas de figure avec lie (lied, lied) qui signifie mentir (cf. p2)
4 heaved est plus frquent (cf. p2)
Les verbes suivis de lastrisque (*) ont aussi une forme rgulire
e.g.: learn (learned, learned)

55
SOME COMMON LINKING WORDS
(with examples and French translations)
Also : aussi, galement, en plus Contrary to : contrairement , en opposition

- Im not only thirsty but also hungry. , lencontre de
- Contrary to our first impressions, it is easy to learn.
All the same : tout de mme, malgr tout - She developed another standpoint, contrary to the
- Bribery is wrong; people do it all the same. authors main idea.
Although = albeit : bien que, quoique Despite = in spite of : malgr, en dpit de
- Although it tastes good, I dont like it. - He went to the big city, despite all the risks.
As1 : comme, tant donn que, puisque Due to = owing to : en raison de, d
- As English is important in business, I learn it. - Due to war, many companies are closing.
As2 : alors que, au fur et mesure que Eitheror: ou(bien)ou(bien), soitsoit
- As we listened, we understood it was not that hard. - Either he is sincere or he is a very clever fraud.
As3 : comme Even if : mme si
- As the author says, imperialism killed Africa. - She will do it even if everybody disapproves
Adjective + as : aussi+adjectif+subjonctif Even though : bien que
- Innocent as they may be, children cant be deceived. - Even though it was difficult, I made sense of it.
As a result = consequently : par For1 : pendant
consquent - They stayed in that room for a couple of days.
- The text is well typed; as a result, it is easy to read.
As if = as though : comme si For2 : depuis
- He behaved as if he has committed a crime. - I have been living here for years.
As long as = so long as : tant que, aussi For3 : car
longtemps que - They complained, for they had asked specifically for
- As long as evil exists, there will never be peace. a car with air-conditioning.
As soon as : ds que, aussi tt que For all = in spite of: malgr, en dpit de
- As soon as you are born, suffering begins. - For all the troubles, they enjoyed their stay in CI.
Because : parce que For fear of : de peur de, de crainte de
- God is good because He always cares for us. - He did not say a word, for fear of betraying himself.
Because of = on account of : cause de, For fear that = lest : de peur/crainte que
en raison de - She does not dare speak the truth for fear that
- Because of the bad weather, we could not travel. everybody may hear about it.
Besides1 : dailleurs, en outre Furthermore = moreover : en outre
- His arguments are unquestionable. Besides there - The text deals with the education of girls; furthermore,
are strong evidences it is a real plea for women empowerment.
Besides2 : en plus de Hence : do
- There are four managers besides the CEO. - Negotiations have failed, hence the strike.
Consequently : par consquent However : pourtant, cependant
- Those people were denied any freedom, consequently - She has never loved him. However, she consented to
they rebelled. living with him during all those years.

56
If : si Since1 : depuis
- If I were you, I would beware of rumours. -French women have had the right to vote since 1944.
In addition1 : cf. furthermore (en outre) Since2 : depuis que
- I have known him since I began higher education.
In addition2 : en plus de Since3 = as : puisque
- In addition to illiteracy, ignorance favours poverty. - We need to learn English since it is essential.
In case : au cas o So : ainsi, donc
- In case you disagree, let me know. - They were late, so they hurried.
In order to = to : afin de So as to = in order to : afin de, de faon
- She planned a trip to London in order to improve - He accumulates examples so as to make his point
her English. clear.
In spite of : malgr, en dpit de So long as : cf. as long as (tant que, etc.)
- In spite of his efforts, he could not find another job.
Into the bargain = to boot : par-dessus le So that : afin que, pour que
march, en plus - He accumulated examples so that he could make
- He was a distinguished scientist, and a gifted himself understood.
painter into the bargain.
Likewise = similarly : de mme So that : de sorte que
- Nineteenth-century workers feared mechanization in - He was very cunning so that everybody thought he
industry; likewise, Information Technology today is was telling the truth, which was not right.
sometimes perceived as a threat.
Meanwhile = in the meantime : pendant Still = however : pourtant, tout de mme
ce temps, en attendant - Immigrants know they will live precariously, still
- I am ironing the clothes. Meanwhile, cook the meal. thousands of them cross the borders.
Neither nor : ni ni Suppose (that) = supposing (that) : en
- He is neither a musician nor a singer. supposant que, supposer que
Nevertheless = nonetheless : nanmoins Thats (the reason) why : cest pourquoi
- This book is costly. Nevertheless, it is worth buying. - English is needed, thats why Im learning it
Not that : non pas que Then : puis, ensuite
- Not that I dont like it, but I find it a bit sour. - First we speak, and then we write.
Notwithstanding1 : cf. in spite of Therefore : donc, par consquent
Notwithstanding2 : cf. nevertheless - I think, therefore I am.
Once : un fois que Though = although : bien que
- Once you weigh the pros and cons, you will be able - Though he was the best, he never showed off.
to make up your mind.
On condition that : condition que Thus : cf. so (ainsi, donc, par consquent)
- I agree to help you on condition that it remains - He could speak English fluently; thus he was able
secret. to travel easily to the US.
Or else = if not : sinon, sans quoi Till = until : jusque
- Government have to take measure, or else social - Till the end of the training, we didnt meet the boss
unrest will grow. of the company.
Provided (that)= providing (that) : Unless : moins que
pourvu que - Unless they work hard, they will not pass this
- Provided (that) we play well, we will win the match. exam.

57
Unlike : contrairement , linverse de Wherever : o que
-Unlike French people, the British are hard-workers. -Wherever you travel to nowadays, you get trapped in
the tourist business.
Until = till : jusque Whether (or) : si (ou)
-Until well after his departure, his work was -The mayor will tell us whether he stands for re-
undervalued. election or not.
Up to : jusqu While = whilst : alors que, pendant que
-Up to a certain point, their complaints are -While most try to keep up with technological
understandable. progress, some stick to their old typewriters.
What is more = moreover : en plus Yet : jusquici
-This is a simplistic idea. What is more, it is utterly -This is his best song yet.
wrong.
When : quand, lorsque Yet = however : pourtant, cependant
-When population grows rapidly, resources will grow -There wasnt much action, yet the movie was
scarcer. gripping.
Whenever : toute fois que, chaque fois que (not) yet : pas encore
-Whenever he had to spend some time abroad, he felt -At this stage, human action to protect environment
homesick. is not obvious yet.
Whereas : tandis que, alors que
-The first paragraph deals with positive aspects,
whereas the second one is concerned with shortcomings.
Note: there exist some combinations with no matter

e.g.:
No matter how + adj. = however + adj. (avoir beau, )
-No matter how hard he tried, he did not succeed.
No matter what = whatever (quoi que, peu importe, )

-No matter what we do, she will not accept.
No matter where = wherever (o que, )

-No matter where he may come from, the doors are closed.
No matter who = whoever (qui que, )

-No matter who he is, there is no vacancy.
etc.
Ballack-Hypers Holding, an Authoritative Community Based Organization, is dedicated to serving

you through Capacity Building, Empowerment and Communication for Sustainable Community
Development.
Meet us on: bhh.info@gmail.com BP 2664, Yamoussoukro, CIV
+225 07 928 317 / 05 791 960 / 66 496 183 - Skype ID: bhholding

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Study Kit - Business Communication & Human Resources Management

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BUSINESS COMMUNICATION &

Researched and Designed by:

Module One : Language Review .. 3

Module Two : Internal Communication . 8

Module Three: Market Research, Publicity & Advertising . 17

Module Four : Organization in Business 26

Module Five : Human Resources Management 37

Addenda : Job Applications Irregular Verbs Linking Words .. 47

Note to the Informed Reader:

Study Kit HRM & Business Com. Bighypers 2010

Study Kit HRM & Business Com. Bighypers 2010

1) The...was much more difficult than before, and he didnt pass

1) He forgot to..for his ticket

Study Kit HRM & Business Com. Bighypers 2010

Thank you so. (too so very) much.

Good afternoon. I am . (honored armored happy) to be in the timeless city of

Cairo, and to be hosted by two .. (renewable relatable remarkable)

institutions. For over a thousand . (years heres hears),

Al-Azhar has stood as a beacon of Islamic . (burning morning learning); and

advancement. Together, you represent the harmony between tradition and .

the hospitality of the people of . (Elite Tunis Egypt).

people pupils), and a greeting of peace from Muslim ... (committees

communities authorities) in my country:

Study Kit HRM & Business Com. Bighypers 2010

2. SOME GUIDELINES (indications)

B. Listing your Ideas

D. Summarizing your Ideas

E. Expressing Similar Ideas

* Higher National Diploma (equivalent to the French BTS)

Study Kit HRM & Business Com. Bighypers 2010

J. Giving your Point of View

Exercise: To what extent is English important for business students?

Study Kit HRM & Business Com. Bighypers 2010

Study Kit HRM & Business Com. Bighypers 2010

PART 1: READING -COMPREHENSION

05 Verbal communication takes place either face-to-face or by telephone (and

Study Kit HRM & Business Com. Bighypers 2010

1. What is the function of internal communication?

Study Kit HRM & Business Com. Bighypers 2010

2. Translate the following texts into English

Study Kit HRM & Business Com. Bighypers 2010

PART 3: LANGUAGE IN USE

1- We left this town three weeks

Study Kit HRM & Business Com. Bighypers 2010

Study Kit HRM & Business Com. Bighypers 2010

Date : June 30, 2009

Please note that a delegation of the staff in Abidjan will

1. Complaints about reception staff

2. New partnership plan

Study Kit HRM & Business Com. Bighypers 2010

Minutes of the Management Meeting

1. Guidelines for reception staff

2. New partnership plan

Next Meeting: August 30, 10.00am

4. The Electronic Mail (email)

To: Patrick Blin<patblin@voila.fr>

Study Kit HRM & Business Com. Bighypers 2010

asap: as soon as possible txt: text

b4: before l8r: later

c: see gr8: great

r: are 2day: today

u: you 2morrow: tomorrow