Neoh Johnny

Director, 1Malaysia Hub

johnny_telconpost@yahoo.com

Summary
Specialized in the business development; project management; product manufacturing; IT services;
technical support call centre (Dell); 80-seat inbound credit card contact centre (HSBC) and 48-seat
credit risks and collection management (OCBC).

Scopes included:

(1) Streamlining the corporate visions and the department goals.

(2) Developing the strategy for corporate banking and business acumen.
(3) Planning the profitable development with business partners at all level.
(4) Improving customer experience through quality excellent program.
(5) Team motivation and recognition.
(6) Leading the team through quality services and cost leaderships supporting business requirement.
(7) Aligning the company processes via six-sigma projects.
(8) Supervising a specialized team; setting up and running the business operation; project
management and handling customer queries through various support activities.

Specialties
Manage and develop a low cost but world-class call center quality services and growth strategy for
customer experience via products offering and services delivery.

Experience
Consultant, Corporate Marketing at Eclifestyle Sdn Bhd
September 2010 - Present (6 months)
Lead the business development efforts by delivering prospective business presentations,
proposals, and quotes to secure business relationships. Leverage merchant’s unique blend of
online/offline marketing, advertising, direct response and consultative based service offerings to
expand merchant’s growth. Follow through on the project cycle and work closely with business
partners.

Director, Business Development at Telco & Post Bhd

February 2010 - Present (1 year 1 month)
Strengthen company's business and network by contributing to current projects and/or exploring
new business opportunities via combination of new and traditional tactics and strategies. Build
relationships with outlet business partners who are seeking creative solutions for how to optimize

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 and improve the performance of their marketing spend. Also, work collaboratively and
cross-functionally with other departmental heads in the group to identify new business opportunities
which will provide growth to the business’s portfolio.

Director, Strategic Operations at ExCapital Sdn Bhd

February 2010 - Present (1 year 1 month)
Developed the business network of marketing system
and branded business concepts that truly focused upon assisting and aiding in active participation
towards the successful accomplishment of Wawasan 2020 and had successfully launched the
1Malaysia Hub programme under UNITED MALAY-CHINA CHAMBER OF COMMERCE
(MALAYSIA).

Owner at Domain International Business Partner

June 2006 - Present (4 years 9 months)
Global Domains International, Inc. is the worldwide domain name registry for all .ws (Dot WS)
domain names. Our product is an incredible $10 per month package that includes your own domain
name, hosting accounts, and up to ten email accounts, plus an easy-to-use online web site builder
that will allow you to get a professional looking web site on the web as quickly as possible. And the
best thing is, you can try out everything we have to offer, starting today, for FREE. We offer a
week-long free trial of our entire package, no strings attached.

General Manager (Temp) at APT Professional Team

December 2009 - January 2010 (2 months)
Oversees and ensure that all the business plans and projects under the company are competently
and effectively managed by the operation managers and their branch teams to the level of best
practices and standards, thereby projecting an excellent image for the company.

Assistant Vice President at OCBC e2Power Hub - Singapore Collection

May 2009 - June 2009 (2 months)
Manage and lead the Unsecured and Secured Front end team to control delinquencies and
minimize flow through of unsecured and secured accounts into 30 days delinquent bucket. Lead the
team to achieve the target indicators set in terms of delinquencies; flow through and collectors’
productivity & effectiveness.

Call Center & Operations Manager at HSBC Data Processing Malaysia

April 2007 - May 2009 (2 years 2 months)
Responsible for implementing the call center strategy and rollout effectively to teams in order to
achieve the business goal of the Company. Accountable in managing the business migration and
ensuring a low cost, high quality service to the business areas and profit is maximized through
effective management of costs and resources. Oversee an environment where skills and
knowledge is openly shared to achieve department and business goals.

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Regional Program Manager at Dell Inc
August 1998 - April 2007 (8 years 9 months)
Eight years experience in a call center and last position held as a regional program manager
leading Asia-Pacific and Japan (APJ strategic operation) to align with fiscal year goals and handling
day-to-day operations of the Call Centre. Held various roles within Services Organization and being
a key support for Large Corporate Account (LCA) and Global Customer Program (GCP) customers.
Conduct the call center training for service delivery and appointed as Continuous Improvement
Management Model (CIMM) for driving growth of the Dell services team, the main focus was on the
strategic planning; integrated solution for services and quality enhancement based on the product
safety investigations across APJ, including field failure analysis and identifying containment
strategies together with world wide regulatory team.
2 recommendations available upon request

Project Manager at Micro Silicon Computer

1994 - 1998 (4 years)
Work activities include business development, sales & marketing, design, network installation,
technical training and implementation of creative and innovative IT solutions. Also, provides IT
solution and consultation especially on system design; analysis, software quality control and
networking architecture. Implement various business software application and provided technical
hardware solutions for local and international corporate companies.

Education
Kolej Damansara Utama (KDU)
1992 - 1994

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Honors and Awards
Year 2005:
- Director's Key Contribution Award Q3FY06

Year 2004:
- CE Bronze Award; BPI Project Accomplishments USD84k Saving
- High-5 Award from APJ VP Bill Amelio

Year 2003:
- Customer Experience Silver Award

Year 2001:
- Appreciation Award for Technical Support Training
- Appreciation Award - BPI Green Belt
- Certify Associate DCSE for Portables

Year 2000:
- Delighting Customers through CE
- Delivering Excellent Services & Support
- Direct-To-Top Achiever for 2000

Year 1999:
- Delighting Customers through Customer Experience

Interests
Kick Boxing; Sport GTO Racing; Management Training; New Technology; Market Analysis and
Investing

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Neoh Johnny
Director, 1Malaysia Hub
johnny_telconpost@yahoo.com

2 people have recommended Neoh

"Seng Tatt, is one of the strongest Operations Mangers I have worked with in the past 20 years. I
suggest that any Senior Manager to look at Seng Tatt to improve an organization productivity,
effectiveness and bottom-line budget outcome. He has leadership with Six-Sigma teams and
high-level tech teams to successful outcomes. Seng Tatt is a true asset to any team."
— Michael Daly, Regional Director of Strategic Operations, Dell Computer Corp, managed Neoh at
Dell Inc

"SengTatt is a very energetic and passionate in what he does. The years working and mentoring
with him in various business improvement projects in Technical Support environment, he has
shown his capabilities and willingness to share the best practices to the region and worldwide
teams."
— Seng Giap Khaw, APJ Sales Operation Program Manager, Dell Inc, managed Neoh indirectly at
Dell Inc

Contact Neoh on LinkedIn

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