CP 795 Assignments 1

Business Drivers Report

Part 1

Company Name: - Bank of Canada

Company Introduction:-
The Bank of Canada is the nation's central bank. It is not a
commercial bank and does not offer banking services to the public. Rather, we have
responsibilities for Canada's monetary policy, bank notes, financial system and funds
management. Our principal role, as defined in the Bank of Canada Act, is "to promote the
economic and financial welfare of Canada."
The Bank was founded in 1934 as a privately owned corporation.
In 1938, it became a Crown corporation belonging to the federal government. Since that
time, the Minister of Finance has held the entire share capital issued by the Bank.
Ultimately, the Bank is owned by the people of Canada.

Twelve (12) Business Drivers of Bank of Canada

1) TRIAL/PROBATIONARY PERIOD:
The first ninety (90) days of employment of
all new employees shall be considered a trial or probationary period. The purpose of the
trial or probationary period is for employee to become familiar with the duties of his/her
new position and for his/her supervisor to determine whether he/she is meeting the
expectations of his/her new position.

2) ATTENDANCE:
Employees who will be late or absent from work must inform their
Supervisor at least two (2) hours prior to normal starting time, Employees will only be
paid for time worked. Where timekeeping devices are used, employees must personally
punch in and out. Handwritten entries are not acceptable.
 3) BREAK TIME:
Designated break times are assigned for employee to eat, drink, or
smoke. All personnel must eat their meals and take breaks in areas designated by
ONESOURCE or client management. Except in designated areas, eating, drinking and
smoking are prohibited while working at a customer/client site.

4) STANDARD CONDUCT:
Employees are expected to conduct themselves on the job in
a manner that contributes to operating effectiveness, productivity, safety and a
harmonious work environment. If employees do not meet the company’s expectations of
performance and/or conduct, corrective action, up to and including termination may be
taken. It is within management’s discretion to determine what measure would be
appropriate under each circumstance. One Source does not employ mandatory
progressive steps of corrective action.

5) EQUAL EMPLOYMENT OPPORTUNITY (EEO) POLICY:

Bank of Canada’s policy has been, and shall continue to be, to
provide equal employment opportunity to all applicants regardless of race, color, religion,
sex, national origin, age, veteran status, disability, or any other classification protected by
law. This policy is in accord with laws of the Canada and affirms the Company’s
commitment to equal employment opportunity with respect to recruitment, selection,
terms and conditions of employment, training, transfer, promotion and all personnel
actions.

6) HARASSMENT POLICY:
To establish a policy prohibiting harassment on the basis of
any protected classification (such as gender, race, national origin, religion etc.) and to
provide employees with a vehicle to report prohibited harassment on the part of
coworkers, supervisors, tenants, customers or any other individual that they may
encounter in the workplace.
 7) REPORTING PROCEDURE:
Anyone who feels that he/she has been subjected to
conduct which violates this policy should immediately report the matter to his/her
immediate Supervisor, District Manager or Human Resources Manager.

8) CUSTOMER/CLIENT/TENANT RELATIONS:
Employees are prohibited from providing or entering into an
agreement with any client/tenant to provide any personal services in competition with
Bank of Canada. Employees are prohibited from using client telephones for personal
calls.

9) SAFETY:
It is the responsibility of all employees to exhibit safe working practices and
utilize any safety equipment that the Company may use or require. Employees shall not
make unauthorized repairs to equipment.

10) SECURITY:
Employees are expected to follow all security programs that are
implemented by either the client and/or Bank of Canada, including wearing ID badges
and uniforms. Visitors and off-duty employees are not allowed in the work area/site
without Supervisor approval, No Company property or client property may be removed
from the building.

11) CONFIDENTIALITY POLICY:

Bank of Canada considers it vital that employees understand that
certain Company information and all customer information is CONFIDENTIAL. Most
customers require that Bank of Canada promise that any information obtained from the
customer or seen while working on a customer’s site will be treated by Bank of Canada
as private, confidential information and will not be disclosed to anyone. The law requires
that this promise be made and honored as to all customer sites where health care services
are being performed.
 12) FINAL PAYCHECK:
Terminated employees will make arrangements with their site
Supervisor to receive their final paycheck at the job site or it will be mailed to the address
last recorded in the employee records.

Part 2

Case 1

I go through the net and library for finding case study; I found one interesting articles
on CET 2006 will shrink from the Times of India Newspaper. This article is all about
the examination of CET (Common Entrance Test) for the field of engineering and
doctors in India.

Actually there was a problem in Bangalore, city of India in 2006 for CET examination.
There was a selection of only 17 colleges out of 200 colleges in the state of Karnataka
for the examination of CET 2006. CET makes a business for entrance examination; it
did tie up with 17 colleges and selected their students only for entrance examination.
CET didn’t follow the business driver of equal policy i.e. all students and all colleges
are same. According to my point of view problem can only solved by Karnataka
Government; government should be interfering in this situation. They must have to tie
up between CET and colleges.

It is all about students’ life. Every student want to take admission in medical and
engineering field, so government should try that maximum students can give
examination of CET and take admission in the field of engineering and medical line so
that they can make bright future of country.
 Case 2

I found one article on book, this articles belongs to with La Quinta corporation which
has a 372 corporate-owned hotels across the United States, three corporate sites and
more than 1,200 monthly telecom invoices representing millions in total annual
spend, La Quinta corporation needed a solution that would help it better manage its
telecom assets and streamline expenses. La Quinta was also facing a move to
implement a new wireless strategy that required incorporating expanded wireless
assets into its corporate infrastructure.

In this case the main business driver is Trial/Probationary Period. La Quinta Corporation
never go through this business driver, they never gave training to their employee about
new technology so their employee don’t know about wireless system. So according to my
point of view problem can only solved by some other telecom company which can
establish wireless system in hotels. Another option is they have to give training to their
employee about wireless system.

As I said they also go through another company called Symphony Today, Symphony’s
onsite account management team manages wireless and wire line processes for La
Quinta’s 372 corporate-owned hotels across the nation and three corporate sites.
Reference:-
1) Alan Harlen (2001), President, Spend Management Solutions.

2) Bob McMullan (1999), CEO, Symphony Services.