Murali Mohan

8, 7th Cross, Doddigunte,

Cox Town, Bangalore, India
 +91-9900234236

 muralimohan7@gmail.com

OBJECTIVE

To become a role player, as an individual or as a part of a team.

PERSONAL DETAILS

Date of Birth 22nd February 1982

Nationality Indian
Sex Male
Marital Status Married
Languages English

SUMMARY OF QUALIFICATIONS

• Excellent logical and analytical skills acquired through maters in Information

Technology
• Highly motivated with strong commitment to quality and customer service
• Proven skills in Information management, Trouble shooting and Customer
support
• Good communication and interpersonal skills
• Strong teamwork philosophy
• Client focused with a can-do attitude resulting in a consistent record of exceeding
customer expectations

ACADEMIC PROFILE

Bachelor in Information Technology (B.Sc) April 2003

K.S.R College of Technology, Madras, India

Important Subjects Studied

SDLC, System Software, Data Communication, Data Structure, Operating System,
Compiler Design, Software Testing, System Analysis.
SKILLS & EXPOSURE

• Web Design DHTML, XHTML, JavaScript, Very Good

PHP, Dreamweaver, VBScript,
ASP, Photoshop CS3, Flash 8,
Macromedia,
• Programming C, VB, Pearl Scripting Good
Languages
• Operating MS-Windows 95/98/ME/XP, Very Good
Systems Windows NT/2000, Vista,
Linux, Unix. Mac OS 8 to 10.6.
• Database Oracle 9i, SQL and Access Good

• Microsoft Office VBA Programming, macros, Excellent

Word, Excel, PowerPoint, MS
project

WORK EXPERIENCE

Technical Support & Pre-Sales [Jun 2007-till date]

Analyst

Role: Provide technical support to US and UK customers, also market our

products to domestic and international clients and if necessary
provide an on-site demo of our products. This job also involved in-
depth knowledge on how network works.

Apple Computers International, Bangalore, India

Responsibilities

• Troubleshoot iMac, MacBook, MacPro, and Servers.

• Market our products which involved software, hardware and support to our
clients
• Ensure they have a clear understanding of our servers and how they operate
• Create a in-depth picture of the business the clients were into and accordingly
get product support division to customize our products to work with their
organization
• Get a clear picture of how the Wi-fi or Controller works and provide necessary
updates and patches build by the software division to the clients
• Oversaw billing/support escalations.
IT Technical Consultant [Jan 2007 – June 2007]
Role: Providing consultation and Technical support for EarthLink’s network.

Vanguard info solutions, Bangalore, India

Responsibilities

• Analyzing and integration of client's legacy network systems into EarthLink

Enterprise network systems..
• Configuration & maintenance of internet connections like dial up and DSL.
• Managing IP allocation (Subnetting, VLSM) and ensuring minimal downtime of
machines.
• Installing and Configuring of Westell, Actiontech ,Linksys and CISCO network
devices based on clients requirements
• Configuring ACLs, Vlan and managing the Cisco IOS
• Configuration of TFTP Server &maintenance of routers switches
• Configuration & maintenance of Wireless LAN (Linksys Cisco)

VBA Analyst [Jan 2006-Jan 2007]

Role: Provide a statistical report based on the data coming in from various
sources like OSS and Salesforce to manage and prepare a well
planned management decision for our controllers.

Pronto Networks, Bangalore, India

Job involved working extensively with MS Excel to generate different kinds of reports
and analyst data of different categories on controller management.

Responsibilities

• Oversaw billing escalations.

• Supported numerous Controller data of top revenue generating ISP’s.
• Two live applications were created to handle the call volume and HR
management.

Projects on VBA/Excel macros

• Implemented a fully automated application in VBA that can keep track of

attendance record, complimentary leaves and employee performance report
of every employee.
 • Worked on a couple of macros that had to check almost 20,000 rows of data
for discrepancy and reformat it to the right content.
• Main in charge with the reports coming in with status of controllers all over
the world.

Technical Support [April 2004 to Jan 2006]

Role: Technical Support for PS&SD (Professional Solutions and Services
Division) of Lexmark Printers.

Client Logic, Cli3l Bangalore, India

Work primarily dealing with computers and printers over Windows and Macintosh
networks. I was in charge of getting a team of eleven up and ready with the training
information and updating the latest information on both the operating systems. We
dealt with wired and wireless printers over these operating systems. The job also
required us to have in-depth knowledge of various printer languages like PJL, PDF.

Responsibilities

• Troubleshooting Lexmark network printers over different sorts of networks

topologies, which includes Ethernet, token rings and wireless networks.
• Spearheaded verification for the newly released printer productions to resolve
manufacturing defects and unnoticed issues.
• Analyzed and identified printer driver problems over new operating systems
and 64bit versions and reported such instances to the engineering team.

MAJOR PROJECTS UNDERTAKEN

ICDS PROJECT (Excel macros and VBA)

Worked as a Consultations Associate for ICDS, (Integrated Child Development

Services), in Maharashtra. This was a World Bank funded project with initial
motives of creating a self-sustainable pension plan for the volunteers of ICDS. This
project also involved deep analytics, data warehousing and foreseeing the progress
to check if the independently cycles without human interfacing. The data coming in
was humongous and processing it took hours with multiple macros running
simultaneously.
Some of the macros accomplish in minutes what previously required days by hand.
Some of the macros I developed involve automatically emailing information right
after it was processed. Mostly these reports were for Commissioner of ICDS who was
ultimately able to make a well aware decision for the workers and other employees
of the Anganwadi Committee.

INTERACTIVE VOICE RESPONSE (VB and Access)

IVR automates dissemination of information to customers via telephone. IVR was a

VB made application that integrates voice, data, and telecommunication. The
customer desiring information calls the organization and the call is routed to the IVR,
which guides the caller through a series of pre recorded prompts to find the
information he or she seeks. The IVR determines what a customer wants by
interpreting touch tone digits that the customer enters via the handsets.

EXPRESS TEST (VB and SQL)

This is an automated application running on VB that calculates the incentives in an

organization for each of the employees depending on the post their achievements
during that specific period of time. It create reports based on the employees and
shows their weakness and strengths together in which it also manipulate how much
more does the employee deserve according to the performance.

INFO-CELL (VB and Oracle)

Installed Windows 2000 and configured it as an Oracle server and connected over 15
computers over a range of a Kilometer which were communicating with a Visual
Basics program to computer and organize a whole Tech Fete in college. It also
implemented DHCP with over 5 switches to sustain the whole network.

REFERENCES
Available on Request