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HP Customer Care > Compaq Presario 6019WM Desktop PC > How to

Upgrading Memory (RAM)

Support details

» Installing memory
» What to do if problems occur after installing memory
» Memory upgrades for Windows 7 Editions
» Memory upgrades for Windows Vista Editions
» Memory module requirements for HP and Compaq computers
» Buying memory
» Video example about installing additional memory

This document pertains to HP and Compaq desktop and Slimline computers.

Upgrading memory helps improve system performance. By following the step-by-step instructions in
this document, you can successfully upgrade random-access memory (RAM) for all HP and Compaq
desktop and Slimline computers. While the graphics might not match your specific computer model,
the steps will work.

Read all instructions carefully before attempting memory installation.

NOTE: Do not purchase memory modules until you know the type of memory used by the
computer, the maximum amount of memory the computer can use, and the memory slot
configuration.

Installing memory
Use the following steps to install memory in an HP or a Compaq desktop computer:

NOTE: Important! You might find that your HP or Compaq computer is able to support a physical
installation of 4 GB or more memory. However, this maximum memory might be further
limited by the operating system not being able to address the full range of physical
memory. 32-bit operating systems, such as 32-bit types of Windows 7, Vista, and XP, can
address approximately 3.3 GB. This limitation is present on all 32-bit hardware and 32-bit
operating systems and is not limited to HP and Compaq PC systems or Microsoft software
operating systems.

Step 1: Finding memory information for your model

Important memory upgrade information is in the specifications document for your HP computer.
To find product specifications, browse to the Product Information category on the support
page for your computer model. Alternatively, you can search for your Product Specifications by
doing the following:

1. In the Search field (or Questions or keywords field) at the top of this page, type your
computer model number , a space, and the word "specifications ."
For example, if you owned a Compaq Presario Media Center SR1838NX Desktop
computer, you would type:

2. Click the link on the search results page that matches the Product Specifications for
your computer model.

3. Refer to the "Memory" section within the Product Specifications document for
memory information specific to your computer.

4. The specifications should have three important references to memory: amount of

memory installed, maximum memory allowed, and type of memory. Write down this
information; it will be useful when purchasing memory and when performing the next
steps.
CAUTION: Due to the amount of possible configurations, some motherboards
might not be able to properly configure memory if the array of DIMMs
contains a DIMM that is not from the same manufacturer, has a
different CAS latency value, or has a density value (high and low used
together). To make sure that the memory you install is compatible,
make sure all DIMMs are the same model number and are from the
same manufacturer and meet the basic memory requirements for your
motherboard. If not, make sure that you can return the memory if it is
not recognized by the system after you install the new memory.

Step 2: Verify how much memory can be added

Use the following steps to find the exact memory configuration and how much memory should
be purchased and installed:

1. Turn off the computer.

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2. Turn on the computer and immediately press the or key repeatedly until a BIOS
Setup Screen displays (some computers might use a different key, such as Esc, or
F3).

3. From the Main screen look at the Installed Memory line. This is the total amount of
memory currently installed and the speed at which it is currently operating.

4. Next, look at the Memory Bank information. The number next to each memory bank is
the amount of memory for the module that is installed in that bank.

Figure 1: Example of BIOS memory information

You can also use the memory bank information to determine if a particular memory
slot (bank) is empty.

5. To find the total amount of RAM that can be added , subtract the amount of RAM
currently in the computer from the maximum amount of memory the computer can
hold. For example, a computer has 256 MB of RAM. If the maximum amount of
memory the computer can hold is 512 MB, then 256 MB is the amount of RAM that
can be added.

6. To find the amount of RAM per slot , divide the maximum amount of memory that
the computer can hold with the number of memory slots on the motherboard. Usually,
this is the maximum amount for each memory socket . For example, if the computer
is capable of holding a maximum of 1024 MB (1 G) of memory and the motherboard
has four memory slots, install 256 MB (or less) memory modules per slot.

7. Obtain new memory modules keeping with the specifications.

Step 3: Open the access panel

Use the following steps to open the case:

WARNING: The edges of metal panels can cut skin. Be careful not to slide skin along any
interior metal edge of the computer.

CAUTION: This product contains components that can be damaged by electrostatic

discharge (ESD). To reduce the chance of ESD damage, work over a
noncarpeted floor, use a static dissipative work surface (such as a conductive
foam pad), and wear an ESD wrist strap connected to a grounded surface.

NOTE: If you need product model specific graphics and instructions for opening the PC,
search for a support article that specifically pertains to your computer. In the Search
field (or Questions or keywords field) at the top of this page, type your computer
model number, a space, and the words "opening the case."

1. Turn off the computer and unplug all cables, except for power, and write down each
cable location.

2. Unplug the power cable and press the button.

3. If possible, move the computer to a clear, flat, stable work surface over an uncarpeted
floor.

4. Remove the panel retaining screws.

Figure 2: Screw locations (your model might look different)

5. Slide off the panel to expose the inside of the computer.

Figure 3: Panel removal (your model might look different)

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6. If opening the case is difficult, search for a support article that specifically pertains to
your computer. In the Search field (or Questions or keywords field) at the top of this
page, type your computer model number , a space, and the words "
."

Step 4: Determine if memory needs to be removed

Use the following steps to locate the memory sockets:

1. Look inside the computer and locate the memory modules on the motherboard.
Memory modules are long thin boards, short in height, that stick up from the
motherboard at a 90 degree angle.

Figure 4: Typical memory location (your computer might look different)

2. Do one of the following, depending on the socket configuration.

If the computer has an open socket, continue to Step 6 to add an additional

memory module into the open socket.

If the computer does not have an empty socket, use Step 5 to remove a
memory or continuity module. This has to be done before adding a new
memory module. Account for how much memory will be removed before
purchasing your upgraded memory module(s).

Step 5: Remove a memory or continuity module

Continuity modules do not contain memory, but are placeholders to close the memory circuit.
Use the following steps to remove a memory or continuity module:

1. Pull out, and then press down on the holding clips that retain the memory modules.
The memory modules should rise up slightly out the socket.

Figure 5: Opening memory module tabs

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2. Pull out the memory or continuity module (for RIMMs) and place it in a static-safe
container.

Step 6: Add a memory module

Use the following steps to insert a memory module into an empty socket:

1. If RIMMs are being used, keep the following items in mind when purchasing and
installing modules:

The memory configuration of channel A (the first two sockets) and channel
B (the second two sockets) must be identical.

Continuity RIMMs must fill any open memory sockets.

When a continuity RIMM is required, it should be installed into the second

socket.

2. Align the memory module so the small notches on the lower edge line up with the
raised marks in the socket.

Figure 6: Memory module installation

1 - DIMM (notches farther apart)

2 - RIMM (notches close together)

3. Push straight down on top ends of the memory module until the memory module is
fully seated in the socket. The retaining clips on the ends of the socket lock into place
when properly seated.

Step 7: Replace the cover

Use the following steps to replace the cover:

1. Slide movable bays and sections back into their original positions and secure with
screws.

2. Align the panel or cover with the respective slots in the sides of the computer case.

3. Slide the panel or cover into place and tighten screws.

Figure 7: Panel replacement (your model might look different)

4. Reinstall cables. Plug the power cord in last.

5. Turn on the computer.

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If the computer starts, perform Step 2 again to make sure that the new memory
amount displays in the BIOS. If it does, you are done.
If the computer does not start, a beep code sounds, or the new memory amount does
not display in the BIOS, use the next section to troubleshoot the problem.

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What to do if problems occur after installing memory

Try the following items if the computer cannot start or has memory errors (including beeps) after the
computer starts:

Reseat the new memory module by repeating Step 3 through Step 7 of this document.

Remove the new memory module and clean the groove in the socket that the module sits in.
Use a can of compressed air with a straw-type extender and safety glasses.

Check other cables connections inside the computer. Reseat any cables that were
disconnected or partially unseated.

Remove the new memory module and try starting the computer again. If the computer starts,
make sure you purchased the right type and compatible size of memory (see Step 1 and
Step 2 ). You can remove and reference from the memory module that originally came
installed in the computer.

If possible, make sure all DIMMS in your configuration are from the same manufacturer and
the same model number.

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Memory upgrades for Windows 7 Editions

Windows 7 has a minimum memory requirement of 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM
(64-bit). The maximum amount of memory depends on the edition used:

Edition of Windows 7 Maximum memory

Starter (32-bit or 64-bit) 2 GB
Any 32-bit version of 7 4 GB (approximately 3.3 GB available for use)
Home Basic 64-bit 8 GB
Home Premium 64-bit 16 GB
Enterprise 64-bit 192 GB
Business 64-bit 192 GB
Ultimate 64-bit 192 GB

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Memory upgrades for Windows Vista Editions

Windows Vista comes in a variety of editions. All versions of Vista have a minimum memory
requirement of 512 MB (1 GB to take advantage of certain premium features, such as Aero graphics).
The maximum amount of memory depends on the edition used:

Edition of Windows Vista Maximum addressable memory

Starter (32-bit) 1 GB
Any 32-bit version of Vista 4 GB (approximately 3.3 GB available for use)
Home Basic 64-bit 8 GB
Home Premium 64-bit 16 GB
Business 64-bit 128 GB
Ultimate 64-bit 128 GB

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Memory module requirements for HP and Compaq computers

What is a DIMM?

What is a SO-DIMM?

What is dual channel mode (DDR)?

What is a RIMM

What is a DIMM?
Dual inline memory modules (DIMMs) are small circuit boards that can hold groups of memory
chips. DIMMs provide a wider path with two rows of pins on a side, allowing for faster data
transfer than SIMMs. Like SIMMs, DIMMs might be manufactured single or double-sided.
DIMMs do not have to be added in pairs and can be mixed with other DIMMs that have the
same number of pins. For example, a 64-megabyte (MB) DIMM can be added to the

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motherboard next to a 32 MB DIMM.

NOTE: DIMMs can only operate as fast as the speed of the system bus. If two or more
DIMMs of different speeds are installed, the total speed of all installed memory is as
fast as DIMM with the lowest speed.

DIMM modules for the HP computer must meet the following requirements

The number of pins on the DIMM must match the socket type.

DDR memory requires a 184-pin slot and 2.5 operating voltage.

DDR2 memory is not compatible with DDR1 memory and requires a 240-pin
slot and 1.8 operating voltage.

DDR3 memory can operate about twice the bandwidth of DDR2.

DDR3 DIMMS are not compatible with DDR1 or 2 memory.
DDR3 DIMMS require a 240-pin slot and 1.5 operating voltage. A slot for
DDR3 memory is keyed differently than DDR2 or DDR. Do not attempt to
install DDR3 memory into a motherboard designed for DDR or DDR2. Doing
so can permanently damage the motherboard and DIMM.

Synchronous dynamic random access memory (SDRAM): Only use DDR

type SDRAM memory if the computer came with DDR-SDRAM.

What is a SO-DIMM?
Small outline dual inline memory modules are used in notebook computers and HP TouchSmart
computers. They are smaller and thinner than other DIMMs, so are used when there is less
space within a chassis.

SO-DIMM modules for the HP computer must meet the following requirements

The number of pins on the DIMM must match the socket type.

SO-DIMM memory requires a 200-pin slot.

DDR2 SO-DIMMs are not compatible with DDR1 DIMM and DDR2 DIMM
memory modules.

DDR3 SO-DIMMs are not compatible with DDR1 or DDR2 and use a 204 pin
slot.

With a computer running at a system bus of 533 MHz or 667 MHz, use a
PC2-4200 (DDR2 DIMM 533) type.

What is dual channel or triple channel mode?

Certain memory modules can operate in multiple channel modes. The motherboard
specifications for your computer contain dual channel modeinformation, if available and
supported. Dual channel and triple channel memory mode provides increased performance
over single channel mode.

The following requirements must be met for the DDR memory to function in multiple channel
mode:

All DIMMS must be of the same density (256 MB, 512 MB, etc...)

Same DRAM chip technology (x8 or x16).

All either single-sided or dual-sided.

DDR2 and DDR3 support Dual Channel mode. The same type of memory must be
matched into the same matched slot for Channel A and Channel B. Usually the
memory slots are color coded to make it easier to understand.

DDR3 memory can support 3 DIMMs in Triple Channel mode. The same memory
size and type needs to be installed into the matched DIMM slots for channels A, B
and C. Usually the memory slots are color coded to make it easier to understand.

NOTE: Motherboards with Intel i945G or i945P chipsets; with DR2-667 memory modules
using one Gigabit technology perform as DDR2-533 memory modules. If faster
DDR2-667 memory modules are used, they must be 256 or 512 Megabit.

What is a RIMM?
RaMBus inline memory modules (RIMMs) are 184-pin memory boards that permit transfer rates
of 600-800 MHz. RIMMs used with the Intel Pentium® 4 processors run on a 400 MHz system
bus, allowing data transfer rates of 3.2 Gb/s.

RIMM modules for the HP computer must meet the following requirements

HP computers require PC600 or PC800 RDR modules (184-pin RaMBus

dynamic Random access memory [RDRAM]).

Non-ECC (non error-correcting checking).

RAMBUS/Intel specification compliant.

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All four RIMM sockets must be filled, either with a RIMM or with a continuity
module called a Continuity RIMM (C-RIMM). C-RIMMs do not contain
memory, but are placeholders to close the memory circuit.

RIMMs work in pairs, and they must be from the same vendor. RIMMs must
also have the same memory size density within each channel.

When C-RIMMs fill empty sockets, they must be placed in the RIMM A2 and
B2 sockets.

The RIMMs must be inserted in the RIMM A1 and B1 sockets.

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Buying memory
You can buy computer memory from most local electronic stores and online shopping sites. When
buying memory, make sure you know how much memory you need and what type of memory is
compatible with your computer. You can also buy memory from HP .

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Video example about installing additional memory

This video is provided as a supplement to the instructions in this document. For specific information,
such as safety precautions and memory requirements, refer to the other sections of this document.
Your computer might be different than the computer used in the video; however, the steps are
generally the same and the video works as a great reference.

Download the video to the Windows desktop and open it from there. To download the video, right -click
one of the following links and select Save Target As . Select Desktop as the destination for the file.
After the video has downloaded, double-click the file on the desktop to open it.

The following are required to view this video:

Windows 98 or newer operating system or later.

Windows Media Player version 6.4 or higher (best viewed in Full Screen mode)

Large file size, high quality video (19.5 MB) (contains English text) - ideal for high-speed
Internet connections. Download takes about 60 minutes for 56/k modems or about 3-5
minutes for broadband.

Small file size, less download time (4.34 MB) (contains English text) - good for dial-up
Internet connections. Download takes about 10-15 minutes for 56/k modems or about 1
minute for broadband.
NOTE: If you choose to open the video file from the Web, you might get buffering
problems.

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Other solutions customers found helpful

» HP and Compaq Desktop PCs -- Upgrading or Replacing the Processor

» HP and Compaq Desktop PCs -- Upgrading to Windows 7
» HP and Compaq Desktop PCs -- Obtaining Software and Drivers
» -- Updating the BIOS (HP and Compaq Desktop PCs & Workstations)

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