Académique Documents
Professionnel Documents
Culture Documents
by
Yale M. Braunstein
Meheroo Jussawalla
Stephen Morris
Abstract
We begin with an overview of the current state of corporate strategies and government
policies in the international telecommunications sectors of the United States, the European
Union, and Japan. We then survey the major trends in the industry worldwide and analyze the
sections we discuss the strategic options available to smaller countries and carriers that could
Introduction
The domestic telecommunications markets in the United States, the states of the
European Union, and Japan differ in their structures, their rates of growth, and on their reliance
on the inflows associated with terminating international calls. They also differ in their current
manufacturers and carriers. The United States, for example, currently allows 25 per cent
foreign ownership of its domestic telecommunications carriers, while Japan is only just
The telecommunications firms surveyed here also differ in the nature of their foreign
direct investment (FDI) in telecommunications markets abroad. While carriers in both the EU
and the United States invest heavily in the relatively liberalized cellular markets internationally,
EU-based carriers generally tend to invest in markets to which they have a "natural" cultural or
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historical affinity. U.S.-based carriers, on the other hand, appear to be more motivated by
Between 1985 and 1995 telecommunications revenues for the countries surveyed have
generally grown at rates faster than the rates of new line activation or increasing call volume.
Throughout the areas of study, tariffs have been restructured, the mix of calls— local, long
distance (trunk), and international— has changed, and leased-line and mobile services have
grown relative to traditional switched, wireline telephony. In all the countries the revenues for
markets. Yet we do not see any obvious correlation between a relatively "early" or "late"
As telecommunications markets are liberalized around the world, the role of national
governments is changing from that of a direct player in the industry to that of policy maker and
regulator. At the same time, the nature of international telecommunications trade is evolving
paradigm. Major international telecommunications alliances have taken many forms: FLAG, led
by Bell Atlantic-NYNEX provides undersea fiber-optic carriage; Global One is organized with
Deutsche Telekom and France Telecom having equity positions in Sprint and all three owning
the alliance; and World Partners is a complex alliance with a mix of equity and non-equity
investments and agreements. (The Concert alliance is in a state of flux at the time this is being
written.) The alliances have the potential to dominate parts of international telecommunications
as they hope to realize significant market and cost advantages. Nevertheless, the demand will
continue to increase for smaller firms able to provide local presence and technological
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expertise. The recently concluded World Trade Organization (WTO) Agreement on Basic
Within such an environment as described above there are various strategic options
available to smaller countries and carriers. We believe that the business model underlying tele-
transition, there is no single strategy that is a clear and obvious "winner." Nevertheless, we
offer strategy options that, we believe, are likely to be successful candidates. These strategies
It will be necessary for smaller carriers to consider structural changes as they implement
these, and other, strategies. Domestic joint ventures, vertical integration, and multilateral
1. Difference in Environment
The domestic telecommunications markets in the United States, the states of the
European Union, and Japan differ in their structures, rates of growth, and reliance on inflows
associated with terminating international calls. They also differ in their openness to foreign
investment and in the nature of the relationships between equipment manufacturers and
carriers.
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1.1 Transition to competitive home markets
United States
The domestic telecommunications market in the United States was dominated by AT&T
for most of the twentieth century. GTE, a much smaller local carrier, offered service in isolated
parts of the country, and there were approximately one thousand very small local operating
companies. In 1982, Judge Harold Green approved the Modified Final Judgment (MFJ), settling
an antitrust case first brought in 1974 and breaking up the Bell system into seven large regional
holding companies and their operating company subsidiaries (the RHC's and RBOC's or "Baby
Bells"), a new smaller AT&T with long distance (including international) and manufacturing
divisions, and two smaller companies formed out of the non-wholly-owned Bell subsidiaries of
Cincinnati Bell and Southern New England Telephone. The divestiture of AT&T into the smaller
As dramatic as the break-up of AT&T was, it is useful to remember that entry into long-
distance (trunk) carriage, by MCI and Sprint, and into equipment manufacturing, by Nortel,
Ericsson, etc., had been allowed prior to the divestiture. The "new" AT&T had both carrier and
manufacturing arms and kept the strong international presence of the pre-breakup company.
(The manufacturing functions have recently been spun off into Lucent Technologies
Corporation.) From the start, the Baby Bells have sought to expand beyond their local-service
orientation by entering the long-distance business and, in several cases, cable television or
video delivery. Many have invested in operating companies abroad, and all have sought
international roles. As the result of recent mergers, at the time this is being written there are
now five remaining Baby Bells, each with a number of international holdings but no significant
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Japan
In Japan, the reform of the telecommunications industry began in 1985. In April of that
year, competition was introduced by privatizing NTT and allowing new common carriers (NCC's)
to operate for domestic long-distance and international telephony. New carriers were also
During the period from 1985 to 1991, NTT reduced the price of long distance calls. The
NCC's started to compete with NTT in the long-distance market in 1986. It was clear that the
introduction of competition reduced prices. As the NCC's tried to gain market share and NTT, in
trying to keep market share, lowered its prices, a cycle of price wars took place.
Japan's Ministry of Post and Telecommunications (MPT) believed that the monopoly
power of NTT, particularly the bottleneck in access services, was slowing down the
more competition and the speed of growth of the industry would be greater. In December 1996,
MPT and NTT agreed upon a plan for restructuring NTT. NTT will be divided into NTT Long-
Distance, NTT East-Japan, and NTT West-Japan. NTT East-Japan and NTT West-Japan will
be heavily regulated by the MPT, while NTT Long-Distance would be allowed to enter into the
international telecommunications market and KDD, the major supplier of international services
should be completed by the end of the 1999 fiscal year, and KDD started to supply domestic
European Union
One can view the European Union (EU) as a single entity that is only now opening up its
of moving disparate countries toward common policies, or at least common policy objectives in
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• First, that telecommunication networks and services are seen as drivers of
• Second, liberalized and efficient markets are crucial to better resource allocation,
sustainable. The European Commission adopted a Council resolution in 1993 that agreed to the
January 1, 1998.
home market. Countries such as the United Kingdom, Sweden, and Finland have already
environment in many portions of the market place. By engaging in market liberalization for a
number of years, these three countries have gained expertise in creating and fostering a
The United Kingdom has long had competition in several sectors of the market. Policies
concerning terminal equipment and VANs were liberalized in 1981 and competition in analogue
mobile services was introduced in 1985. Since 1991, over 150 new companies have entered
the fixed-link market. Since 1987, there has been steady deregulation of all market segments in
Sweden. Competition was introduced into the mobile cellular market in 1981, and in the fixed-
link segment in 1991. There has been competition in virtually all market segments since 1993.
Finland has allowed competition in data networks and services since 1988, competition in
cellular services since 1992, and in 1994 began to introduce competition at the local and
international levels.
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Denmark, Germany, France, and the Netherlands are on schedule to open up their
markets to competition in 1998. These countries are developing regulations for ending their
fixed-link telephony monopolies and each allows competition in the cellular market. Although
de jure monopolies are officially ended, de facto monopolies often remain. France and the
Netherlands have been slow to liberalize their markets so that they could protect the incumbent
and the mobile telecommunications market in 1992. Competition was opened for using leased
lines for data communications in 1993, and for using leased lines for voice services in 1994. As
of late 1995, Tele Danmark no longer has exclusive rights to install local area broadband
networks, and direct interconnect traffic between national and mobile operators was permitted.
Full liberalization of the telecommunications industry in Denmark was achieved on July 1, 1996.
sector in 1989 with the principle that competition is the rule and monopoly the exception. In the
early 1990’s, terminal equipment, value added networks services, satellite and data and mobile
communications services have been liberalized. As competition is being introduced, the key
France introduced competition into its analogue cellular mobile communications in 1989.
Since 1992, there has been competition in the digital cellular services as well. Full scale
In the Netherlands, competition for VANs, terminal equipment and satellite services has
been introduced. Data communication policies were liberalized in 1993, and competition in
mobile services was introduced in 1995. The telecommunications sector was fully opened to
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Progress towards liberalization has been slow in Italy, Spain, and Portugal, where it has
been necessary to overcome internal vested interests. Competition in digital mobile services
competition is behind the EU guidelines. In Italy, telephony services and infrastructure will open
to competition in 1998. Spain and Portugal have asked for and received extensions to meeting
the January 1, 1998 deadline, and will open their markets on December 1, 1998 and January 1,
2000 respectively.
There have been different rates of growth in the domestic markets of the United States,
Japan, and the countries that comprise the European Union. As one can see in Table 1, tele-
communications revenues for the ten-year period from 1986 to 1995 have generally grown at
rates faster than those of activating new lines or of increasing call volume, though the rate of
increase has differed among countries. It is useful to look at the possible determinants of the
different rates of growth across the twelve countries that are studied in the papers in this
volume. Two possible hypotheses are that the differences in the rates of growth are
determined either by the extent and timing of the opening of domestic telecommunications
service markets or by relative level of economic development and rates of average economic
growth.
Before examining the two hypotheses we look more closely at the telecommunications
growth data. While one might expect the growth in revenues to be easily decomposed into the
growth in main lines and the growth in call minutes— where such data are available, this is not
the case. First, the rates— and more importantly, the structures of rates— have been changing
in many countries. Second the mix of local and long distance (trunk) calls also continues to
change. Third, there are many other sources of revenue, such as leased lines that, while
generally small, are growing rapidly in many of these countries. And finally, mobile telephony
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accounts for an increasing share of traffic and has a differential share of the market across
these countries. As we have complete data on main (fixed) lines in operation and total tele-
1
communications service revenues from the ITU, we focus on these measures.
First we look at whether early or late opening of domestic markets appears to affect
growth in telecommunications services. It does not appear that there is a correlation of when
domestic markets were opened and the rate of revenue increases. Furthermore, using new
lines or call rates gives similar results. (Although it is difficult to fix a single date, this discussion
focuses on Europe and uses the dates presented in the papers by Elixmann and by Scanlan,
2
Williams, and Whalley. See Table 2 for a complete listing of these dates.) For example,
Sweden opened its cellular market to competition in 1981 and its fixed-link segment in 1991,
substantially more than the increase in new lines (1.3%) or the increase in minutes (2.8%). Yet
Finland, which opened its markets in 1992 and 1994 respectively, had revenues increase at a
rate of 8.2% per year with new lines (2.4%) and minutes (3.8%) increasing only marginally over
France opened its cellular markets in 1992, and just opened its fixed-link segment as of
January 1, 1998. Revenues for telecommunications services increased at a rate (4.7%), close
to the increase in minutes of telephone service (4.5%) and slightly better than the rate of
increase for new lines (3.4%). Yet Italy, which only liberalized its cellular market in 1995 and its
fixed-link segment 1998, had increases in revenues (10.3%) that were far higher than the
increase in new lines (3.5%) and almost 50% higher than the increase in domestic calls (7.4%).
Clearly there are factors which influence telecommunication revenue increases other than when
domestic markets were liberalized or the percentage of new lines installed in the domestic
market.
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We tested the hypothesis that growth in telecommunications services was related to the
level of development and the rate of overall economic growth using more formal methods.
Given the nature of the data, we chose to employ both non-parametric tests that compare
rankings and linear regression methods. The results from the two approaches gave similar
results, and we found that growth in telecommunications was inversely related to the initial level
of economic development and positively related to the level of growth in the aggregate
economy, although with varying levels of statistical significance. In other words we found that,
in general, the countries that started with the lowest levels of per-capita gross domestic product
(GDP) in 1985 had the highest rates in telecommunications growth over the next nine years.
Additionally, the rate of telecommunications growth was positively correlated with the rate of
overall economic growth. In these analyses we used per-capita GDP, converted to U.S. dollars
The correlations for the rankings of the twelve countries by telecommunications lines
and revenues, on one hand, and economic level and growth, on the other, are shown in Table
3. The telecommunications data used are shown in Table 1 and the values of 1986 GDP per
capita and growth in GDP per capita (both in U.S. dollars) are shown in Table 2. Both sets of
We also used linear regression methods to investigate the relationships between the
telecommunications growth variables and the variables based on aggregate economic data.
The same data set was used. Although one should worry that the small sample size and limited
range of the growth rate variables may lead to violations of the assumptions of the linear
regression model, one can draw modest conclusions from the results. (See Table 4.) We ran
two sets of regressions, one with growth in telecommunications lines as the dependent variable,
the other with growth in telecommunications revenues. Each set consisted of three equations—
one with the level of 1986 GDP per capita as the independent variable, one with the rate of
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growth of GDP per capita, and one with both independent variables. As shown in Table 4,
three of the four single-variable regressions were statistically significant and all the coefficients
in these equations had the expected signs. Only two of the four coefficients from the multiple
regression equations had significant coefficients, and one of the coefficients that was not
statistically different from zero had the wrong sign. Overall, we found that the regression
results confirm the results of the non-parametric tests in that overall growth in tele-
communications services in the twelve countries, by either measure, was inversely related to
the initial level of GDP and— in most cases— positively related to the growth of the overall
economy. Again, to restate these findings in less technical terms: in general we found that the
lower the initial level of economic development, the faster the growth in telecommunications.
per-capita basis) accounted for approximately 20% - 40% of the growth in telecommunications.
Countries often have “natural” foreign markets for their goods and services. The criteria
for these “natural” markets include geographic proximity, common language, and former
colonies. There are also high telecommunications traffic destinations that may be influenced by
the presence of multi-national corporation traffic as well as the presence of immigrants within a
country. For investment in international telecommunications, some countries may try to enter
their “natural” markets or markets of high traffic destination. Others may pursue a different
course of action based on other factors, such as experience in a certain technology. Table 5
through Table 16 indicate the “natural” and high traffic destination markets for the countries that
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United States
carriers in other countries. (This is described in detail in Braunstein.) All five of the outgoing
high traffic destinations are covered by strategic alliances with Concert (MCI), Global One
During the years 1986-1995, main lines that became operational in the US increased an
average of 3.4% per year, while at the same time minutes of telephone service increased 5.6%.
Canada ranks highest as a “natural” market, a major trading partner, and in international
telecommunications traffic. Mexico also appears on all three lists, but there is not perfect
commonality across these categories. (See Table 5.) In the case of the United States, it
appears as though telecommunications traffic is more correlated with the volume of trade than
Japan
domestic long-distance competition has emerged. Further competition in its domestic markets
will be seen in 1999 when NTT will be divested. In the period from 1987-1995, a period which
saw several price wars among NTT and the new common carriers, Japan’s telecommunications
sector experienced an annual increase of 3.0% in new phone lines, a 3.4% increase in
related to both the volume of international trade (United States being the largest trading
partner) and “natural” markets (with China, with its similar ideographic language and cultural
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European Union
The carriers based in the countries that make up the European Union are discussed on
3
a country-by-country basis. These sections draw heavily on Elixmann.
United Kingdom
In the UK, both BT and Cable & Wireless (C&W) have a large number of investments
around the world that cover both cellular and fixed-link ventures. “Comparing the target
countries of BT and C&W’s FDI with the main destinations of outgoing traffic from the UK… BT
is active in four out of five of the most important traffic destinations either by itself or by the
alliance with MCI. In the case of C&W there is, however, only one correspondence, namely in
4
the U.S, (which is the most important outgoing traffic route from the U.K.).” (See Table 7.)
The U.K. has experienced a growth rate of new main lines of only 3.4% in the past ten
years and yet has seen upwards of 150 new entrants into the telecommunications market.
Minutes are more than double the rate of new lines (7.8%) and revenues have almost kept pace
Sweden
The Swedish carrier Telia has invested in Eastern and Western Europe and— to a lesser
extent— in other parts of the world. There is a high correlation between FDI investment and the
main destinations of outgoing traffic, with Telia investing in fixed-link ventures in four of the top
five countries (Finland, Norway, Denmark, UK). For Germany, the Unisource alliance links the
Telia experienced “competition in its home market relatively early (and) has since then
5
developed an… international strategy consisting of FDI and Unisource.” Results of this strategy
may be seen in that Sweden experienced only a 1.3% increase in lines between 1986 and
1995, 2.8% annual increase in minutes of telephone service, yet saw revenues climb 7.0% each
year.
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Finland
Telecom Finland has focused on cellular ventures abroad, in keeping with its own
experience at home. Telecom Finland has invested in Sweden, Estonia, and the UK, all high
traffic destinations, as well as in Latvia where it has close ties. Telecom Finland is not a
shareholder in any strategic alliance nor is it formally allied with any other carrier. (See Table
9.)
Even though growth of new main lines going into operation in Finland averaged only
2.4% each year from 1986-1995 and calls increased slightly more at 3.8%, revenues jumped on
Denmark
Tele Danmark’s focus of FDI has been on cellular ventures in foreign countries, possibly
seem to correspond with Denmark’s opening up of the home cellular market in 1992. The high
traffic destination countries of the UK, Norway, and US have not seen any direct investment,
but are covered by the Concert alliance. (See Table 10.) Ameritech, the Chicago-based Baby
Bell, has recently acquired 42% of Tele Danmark and now has operating control.
Although Denmark has experienced the lowest rate of annual percentage revenue
growth of any of the countries studied (4.2%) with a miniscule .4% annual increase in the
number of calls, the 4.2% is almost twice the rate of the number of new lines activated (2.2%).
Netherlands
KPN of the Netherlands has made few investments, and none in the high traffic
destination markets. Those markets are served by the Unisource alliance and the alliance with
The Netherlands has seen an increase in lines of 3.4% each year, the number of calls
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Germany
ventures in Eastern Europe and Asia, but none are in its five top outgoing traffic destination
markets. (See Table 12.) Those destination markets are served by DT’s Global One partners.
Germany has seen an increase in active lines grow at the rate of 5% a year from 1986-
1995. At the same time, the number of calls increased 7.1% annually, and revenues kept pace
France
France Telecom aligned much of its FDI with its strategic Global One partners and has
distributes global mobile satellite services, and is setting up its own international data ventures.
(See Table 13.) Activity in high traffic destination markets is covered by Global One in Germany
1986 through 1995, have only kept pace with new lines (3.4%) and increased minutes of
Italy
Telecom Italia has made a number of foreign direct investments in both fixed-link and
cellular markets. An investment has been made in the high traffic destination of France, but in
no other outgoing high traffic destination country. (See Table 14.) Telecom Italia is “based on a
more or less closed home market, has gained substantial international position as an investor in
markets abroad (but is) still lacking presence in important markets in Western Europe, Asia,
6
and North America… .It is a latecomer with respect to global strategic alliances.”
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Revenue increases (10.3% annually) have far surpassed the number of new main
operating lines which increased 3.5% a year. Revenues also were higher than the annual
Spain
Spain’s Telefonica has not invested in its major trading partners nor in countries of high
traffic destinations. Rather, Telefonica has invested in some of its natural markets— Spanish-
speaking countries in Latin America. (See Table 15.) The communications needs of
Telefonica’s international business customers are taken care of by its participation in the
Concert alliance, which is active in all five of Telefonica’s top outgoing traffic destinations.
Spain in 1995 opened its cellular market to competition, and is scheduled to open to
competition its fixed-link markets in 1999. Yet, despite the lateness of opening its home market
to competition, Spain has seen an increase of 4.9% a year of new lines activated (1986-1995).
The number of calls increased slightly more than the number of lines installed, reaching a 5.2%
increase per year. During this same period, telecommunication services revenues jumped
12.8% per year, more than 2 ½ times the number of new lines or calls.
Portugal
Portugal Telecom has invested little outside of Portugal and what little it has invested
has remained mostly in the Portuguese-speaking world. (See Table 16.) The high traffic
destinations from Portugal will be served by the Concert alliance, which Portugal Telecom
recently joined. Portugal Telecom has also forged closer ties with Spain’s Telefonica.
Portugal has seen a huge increase in the number of new lines activated from 1986-
1995, roughly 10.1% each year. Telecommunications services revenue likewise have climbed
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2. Strategic Differences
rates agreed to by correspondent carriers and the traffic volumes (and, especially, any
imbalances). These flows influence the revenues, profits, and strategies of all tele-
communications carriers.
The United States has experienced a steady increase in the number of outgoing calls in
relation to incoming calls. There has been a corresponding growth in the balance of payments
Commission (FCC) has endorsed changing the accounting rates among nations so as to more
7
accurately track actual costs. This is discussed more fully in Braunstein’s Section 3.1 .
Japan and Italy have also experienced an increase in outgoing calls over incoming calls,
but overall revenues did not decline. Countries such as France, Denmark, Germany and the
Netherlands have had the ratio of incoming and outgoing international calls remain fairly
constant for the time period 1986-1995. Spain, which has also seen its international call ratio
remain constant, has seen a constant erosion in revenue gains, from an increase of 18.3% in
1991 over 1990 revenues, to only a 6.9% gain in 1995. Increases in revenues in Denmark,
though, remained fairly constant for the same time period. Portugal, which has balked at
opening up its domestic markets to competition, has experienced a much larger number of
incoming international calls than outgoing calls (as much as 229% more in 1986, and still 175%
more in 1995). Portugal would seem to be relying on the favorable international settlements and
directly compare the globalization strategies of carriers based in the United States, the
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countries of the European Union, and Japan. Nevertheless, the large numbers of U.S.- and
EU-based carriers makes it worthwhile to attempt such a comparison, at least for these two
regions.
We have looked at seven different areas in which we find useful comparisons that can
be drawn. (See Table 17 for a summary.) First, the nature of international traffic varies across
the two regions. Most international traffic from the EU countries is to other countries within
Europe. On the other hand, while Canada is the highest-ranking destination from the U.S., the
remaining top countries are located throughout the world (Mexico, U.K., Germany, and Japan,
in order). This is clearly related to the second difference— accounting rate issues appear to be
more important in the U.S. as the imbalance in international traffic leads to massive recurring
cash outflows.
The patterns of foreign direct investments by carriers in each region can also be
etc. By comparison, the foreign investments by U.S. carriers seem to be more motivated by
perceived market opportunities and less by any "natural" affinities. However, both the EU and
U.S. carriers have made major investments in cellular systems in other countries, as this has
been one of the earliest areas of liberalization and openness to foreign investments.
Equipment manufacturers still have close ties to national carriers in several European
countries. These relationships play a role in investment strategies, both domestic and foreign.
The only large firm with a similar link in the U.S. is Motorola. (Smaller firms such as Qualcomm
also combine technology, manufacturing, and carrier divisions; AT&T was another example
Major carriers form and join international alliances for several reasons. It appears as
though carriers in both regions view these alliances as efficient ways of providing high-margin
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value-added and vertical services to large multi-national corporations. In addition, the
European carriers may consider the alliances as a useful substitute for direct investments while
the U.S. carriers may focus on the possibility of controlling foreign operators in countries that
are major recipients of U.S. calls, thus recapturing some of the settlements outflow.
Finally, while we realize any summary statements risk being too simplistic, we believe
investment strategies by EU firms are more likely to have a technology-driven component. The
most obvious example is the promotion of the G.S.M. digital mobile standard. It promotes a
pan-European technology, provides added-value for the customers of European carriers when
they travel, and generally contributes to the image of a united Europe. On the other hand, the
investments of the U.S. carriers are more driven by expected market return. Using the same
example, U.S. firms appear willing to propose any cellular standard, whether based on specific
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PART II: TRENDS, LESSONS, AND OPTIONS
telecommunications promises to deliver at least three economic gains: new and improved
products and services, lower prices, and additional investment. Open trade in
telecommunication services should result in more competition, lowering prices for most
businesses and for many consumers and providing both with a choice of different service
providers.
Probably the clearest evidence comes from the market segment where competition is
currently the most keen: in international telephone services. Those markets where direct
competition is permitted have achieved higher rates of growth than in countries that have
retained a monopoly. For developed economies, this difference is significant; competition has
raised the growth rate of traffic per subscriber from 5.6 per cent to 9.3 per cent per year since
1990. However, for emerging markets the difference is much more striking: over the same
period competitive markets grew their international traffic per subscriber by 11.7 per cent per
year compared with just 5.2 per cent per year in monopoly markets. This suggests that the
potential benefits of trade liberalization might actually be greater for emerging markets than for
developed ones.
Why should this be so? One part of the answer is because of unmet demand. Some 43
million people are on registered waiting lists for telephone connections in emerging markets and
the average waiting time is more than a year. By introducing new investment in the market,
waiting lists can be sharply reduced, as has been the case in developing markets that have
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What about the potential costs of trade liberalization? Some governments are afraid that
they will lose the ability to control entry and ownership in their domestic markets. The truth is
that, at the international level, governments have practically lost the power to dictate who can
provide services. For example, the development of alternative calling procedures such as call-
back has occurred at a much faster rate than had been expected over the past few years. As a
result, almost all markets are now open to some degree of competition.
government, from being a direct player in telecommunications to a policy maker and regulator.
Even though their direct operational influence may be greatly diminished, there will be more
work for governments to do under a competitive market environment than was the case under
monopoly service provision. That is because existing market players as well as potential new
entrants will be looking for clear guidance on what sort of regime will be established for issues
collaborated in the joint provision of international services. This model is now breaking down,
not so much because the system is not working, but rather because it now fails to capture the
full picture. A new pattern based on global competition is emerging. It recognizes that trade in
which the majority of trade relationships include multiple intermediaries between buyer and
seller. We are moving from a world of one-to-one relations to a world of many-to-many. It is not
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nations that trade with other nations, but companies and individuals that conduct trade with
each other.
What will be the impact of the market opening moves agreed at the World Trade
Organization? The agreements are significant for two main reasons. First, because the
countries which have made offers or commitments account for such a large part of the total
world market. The 69 governments that made offers under the negotiations on basic tele-
communications services (Geneva, 15 February 1997) constitute some 94 per cent of the global
market for telecommunication services. Similarly, the 28 governments that signed the
account for 84 per cent of global telecommunication equipment exports. Second, because the
agreements have been negotiated as part of a multilateral treaty, the offers and commitments
For many telecommunication users, the transition to a multilateral trading system will
bring benefits in terms of greater choice and lower prices. For the majority of carriers, there will
be significant benefits in terms of creating new market opportunities and a more level playing
field. The goal is to extend the multilateral solution in which all countries move forward together
and in which all benefit, not just those carriers with market power. Only then will the benefits of
2. Review of Strategies
instructive to review strategies of telecommunications carriers in the United States and Europe.
Whether one looks at North America or Western Europe, one is struck by the diversity of
approaches to international and global operations. This is the case whether one looks at carrier
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As Braunstein states:
There is no one single strategy behind the globalization of the diverse firms that
are the major U.S. telecommunications carriers. The “Baby Bells” have been
constrained by the terms of the AT&T divestiture, in the past, and currently by
the Telecommunications Reform Act of 1996 from expanding into long distance
and international carriage. As a result, many of them have sought to expand into
growing markets overseas. But even in this case, they have followed different
8
strategies.
Similar he finds different approaches for the integrated carriers, AT&T (formerly) and
GTE (currently):
GTE has majority interests in two of Canada’s provincial carriers and has
recently expanded into Latin America. … AT&T has used World Partners to
affiliate with other carriers and with Unisource without making direct equity
investments and— at the same time— has continued to be a major investor in
9
carriers including, most recently, Telecom Italia.
reasons. The existing international telecommunications alliances have been created by some
of the world’s largest carriers, and they have exhibited a preference for dealing with others of a
similar nature. There is a “learning curve” when it comes to entering new markets
The current international carrier alliances can be viewed as an attempt to replace the
former club of national monopoly carriers with a cartel of alliances made up of mixes of former
monopoly carriers and the largest “new” entrants. Regardless of whether the goal of these
alliances is primarily to provide service for the largest multi-national corporations, their effect is
to enable end-to-end control of key international links, providing their members with market and
cost advantages.
The alliances differ in their structure, especially in the mix of equity participation and
looser affiliations on other-than-equity bases. Nevertheless, in all three of the major alliances
the members are either very large telephone carriers with considerable international presence
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(e.g., MCI, Sprint), or carriers who are dominant in their home countries (e.g., KPN, Telia), or
carriers who are both (e.g., AT&T, BT, etc.). With few exceptions, smaller, non-dominant
Fortunately, there are compensating factors. First, regulatory intervention has reduced
the potential payoff from controlling both ends of an international link. Regulations such as
parallel accounting rate requirements and proportionate return have been effective. Second,
although the pressure to lower accounting rates to more closely reflect costs will negatively
affect many carriers from smaller countries, this change will go a long way toward “leveling the
playing field” for new entrants by reducing the financial cushion of many incumbent carriers.
And third, the existence of multiple alliances means smaller firms may be able to play one large
entity off against another to find the best “partners.” This last point may have been illustrated
are many opportunities for international partnerships and consortia to team with local partners
and seek to enter these markets. However, preparing and submitting a competitive bid, or
seeking to enter in any creditable manner, generally requires significant resources and
knowledge. While firms can acquire the resources and knowledge in a number of ways, there
are significant advantages that accrue to those with experience. Thus the process of
competitive entry often presents barriers to the smaller organization. On the other hand, it
should be noted that many smaller firms have proven to be quite good at entering new markets,
and the large number of local consortia provides many opportunities. Furthermore, many
countries are lowering their barriers to foreign ownership or partial ownership by foreign
The investments needed for new satellite technologies are massive, and very large,
financially stable firms have a competitive advantage in becoming lead partners in satellite
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consortia. Although the technological and financial hurdles are significant, each satellite carrier
needs “landing rights” in countries (or at least regions) throughout the world. As a result, there
are many opportunities for smaller firms, especially if they have domestic interconnection rights,
in the satellite consortia. The fact that each satellite system will use one or more of
technologies such as CDMA or TDMA for their digital links to user handsets provides
The most obvious conclusion about the process of globalization one can draw from the
activities of U.S. and European telecommunications firms is that globalization efforts are not
always as logical or as profitable as one might wish. For example, whether one looks at
Ameritech in Poland or U S West in the United Kingdom, it has been difficult at times to directly
apply U.S. experience to operations in other countries. Nevertheless, many of the U.S. carriers’
foreign investments have been quite successful. The U.S. firms seem to be particularly able to
work with complex consortia of investment groups and flexible enough to structure such groups
to meet both the requirements of the host country and the needs of the others in the consortia.
However, the U.S. carriers seem to choose opportunities where they have a controlling role.
Similarly, European carriers have had varying results with international investments. The most
obvious recent case has been BT's problems with its investment in MCI.
The second conclusion is that the U.S. firms appear to be settling for longer pay-back
periods for their international investments than one might expect from all the focus on short-
term corporate earnings. The reasons for this are probably complex, and this conclusion
should be viewed as tentative and in need of confirmation. But if this is true, the reasons
possibly include:
• the foreign investments are relatively very small and therefore early losses have a
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• the expected future growth rates of revenues and earnings from the international
• a desire to learn about competitive markets from which some of the firms are excluded
The third conclusion is that many telecommunications firms seem either to have a
significant time and resources to develop and manage interests in a number of countries, such
an approach can markedly reduce the risks of international investments. Similarly, having
experience with a specific technology can help offset the risks from not having country-specific
experience. To cite one obvious example, Motorola has developed supplier relationships with
entities in which it has invested in both the cellular and satellite industries. The practical effect
of this dual relationship is that lower profits from the partnership can be balanced against
additional sales by the parent company. (This is, of course, similar to Korean firms entering
further lowering of barriers and, therefore, a higher level of international activities by many
firms. A countervailing factor, however, might be the possible entry of the Baby Bells into the
U.S. domestic long distance market, from which they are now effectively barred by regulation.
If such domestic expansion occurs, this might reduce both their interest in foreign markets and
the funds available for foreign investment. Nevertheless, if increased foreign activity by U.S.
firms were to occur, it need not be at the expense of foreign firms as the opportunities for
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2.3 Value Added Services
Policy makers in many countries protect the incumbent monopoly carrier. For a variety
restricted. Multi-national corporate customers are demanding that regulators in many countries
allow competition in the provision of business services in the belief that competition will lead to
lower prices and a wider range of services. Historically, multi-national corporations will move
telecommunication services are lacking. Often, agreements are reached where competition is
allowed in the provision of value added services while the incumbent monopoly provides basic
services and keeps the infrastructure intact. As a result there is a hybrid structure where global,
integrated services are provided for multi-national companies by a variety of firms while some of
the monopolistic services of the incumbent carrier are maintained. In the Asia-Pacific region,
one finds a similar situation in Korea. Korea began its domestic market restructuring in 1990.
Since 1994, there has been no restrictions on investment in value added service providers, and
there has been a steady introduction of competition into each telecommunication service.
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PART III. FUTURE SCENARIOS AND STRATEGIC OPTIONS
1. Telecommunications Services
We now turn to the future and the strategic options for smaller carriers and countries.
There is no doubt that the business and economic model underlying both domestic and
international telecommunications has been changing. Countries around the globe are
witnessing the introduction of new services, the entry and growth of new carriers, and the
changing economics of international traffic. There is pressure for tariff re-balancing in many
countries as the system of subsidizing local service with super-normal profits in long-distance
(trunk) and international services comes under attack from several directions. This is a time of
transition, and there is no one clear strategy that is guaranteed to be the best for any particular
carrier.
The pressure for prices in all aspects of telecommunications to more closely track costs
will continue. Governments and carriers in all parts of the world recognize this fact; it is one of
the key reasons that the adoption of the WTO telecommunications agreement may not be the
10
major cause of drastic change. The result of this more open, more competitive future is that a
firm will have to seek opportunities as they present themselves or risk becoming a slow growth,
We believe that there are five options that emerge from the analyses in this paper and
the other recent studies cited above. They cover domestic, regional, and international
opportunities and should not be viewed as mutually exclusive. In fact, as times and conditions
change, the preferred mix and exact details will need to be adjusted to reflect the new
environment. Starting with the more domestically oriented ones first, the options are:
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(4) Capture a major share of regional markets.
has the problem that, while monopoly telecommunications revenues are protected, it is at the
risk of alienating both the business sector and the growing numbers of telecommunications
subscribers.
tariffs and renegotiate international tariffs so that both become both more cost-based and more
robust in the face of competitive and political threats. There are advantages to leading the
This domestic focus can either be the first step in a phased domestic-regional-
At the same time that new carriers enter the domestic market, there will be opportunities
for incumbent carriers to acquire firms in related markets or to form alliances with these firms.
simplify the nature of the choices they are forced to make. By developing new service
offerings, if necessary with outside partners, the incumbent can continue to be the carrier of
choice.
As we have seen in Part I, carriers frequently expand into neighboring countries or into
nations with which there is a pre-existing common factor such as language or trade. This is
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often seen as an intermediate stage between operating solely in the home market and a full
range of international activities. Ideally, one should look for opportunities of high growth as well
as some degree of natural advantage. Obvious examples are the investments by some of the
Scandinavian carriers in the countries of the Baltic region. Although Estonia, Latvia, and
Lithuania are relatively small and there are linguistic differences, there was a history of trade
and there is the belief by many that their rates of growth will accelerate as their economies
A parallel opportunity may be found in the situation in Northeast Asia. There are
11
obvious opportunities in the Tumen River Development Area, and existing carriers from the
region are ideally situated to play a primary role in the development of that region's
infrastructure. Any one carrier is likely to find itself both a partner and a competitor with other
carriers as it becomes increasingly active regionally. The regional strategy likely to be most
successful is one that both draws on a carrier's experience in its home market and enables it to
Even though many countries are pursuing similar objectives in protecting their own
The multi-national business customer wants a telecommunications service provider that can
offer global services. Any one carrier may have to partner with others in global alliances in order
One strategy could be to target companies that are either exclusively or primarily
regional in their operations. Even though there is competition in providing services for these
companies, a carrier might do well by targeting a limited number of vertical market segments for
enhanced business services. Aggressive pricing, high quality of service, and an emphasis on
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doing business with regional companies might be an effective strategy against the larger global
competitors.
Areas that one should investigate are those markets where the margin between costs
and prices is likely to remain at above-normal levels. Many believe that in the near future the
greatest profits and profit margins are to be earned in international value added services for
business customers. Enhanced vertical services will become increasingly profitable while the
profitability to look at may be international gateways and international transmission via satellite.
2. Equipment manufacturing
build upon their knowledge and expertise, staying ahead of their competitors. Simply designing
and building equipment that can be reverse engineered and copied will lead to only a short-term
… an open network with multiple carriers and, therefore, equipment from multiple
vendors. As the rest of the world’s telecom networks are opened to competition
and interconnection, those manufacturers that have the greatest experience in
providing equipment and software that functions well in multi-vendor, multi-
carrier networks will have a distinct advantage. Having such a network in the
Republic of Korea will ensure that Korean manufacturers are able to produce
12
products suited to such an environment.”
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Carriers working closely with the manufacturers will be able to identify and quantify
various aspects of the technology and improve upon it, a process that would normally be done
3. Conclusion
Carriers have employed a number of strategies in their efforts to globalize their services,
from alliances and multilateral partnerships to foreign direct investment. The partnerships and
investments include entering “natural” markets as well as high traffic destinations. There is no
clear pattern of globalization strategy among different carriers, and revenue growth is
The early or late opening of domestic telecommunications markets does not appear to
correlate with the rate of revenue increases received by the carriers. However, growth in
telecommunications services revenue is related to the level of development and the rate of
There is no "magic bullet" that will guarantee that any carrier will continue to grow and
thrive in the changing world of telecommunications. Choices in strategy are made for a variety
of reasons— choices that may not necessarily result in the highest revenues or growth rate.
There continue to be major changes in technology, domestic policy, international relations, and
the overall economy that present both great challenges and opportunities to the tele-
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Table 1: Domestic Telecommunications Markets in 12 Countries
Country Main Main Annual Minutes of Minutes of Annual Calls Calls Annual Revenues Revenues Annual
Lines Lines % Incr. Telephone Telephone % Incr. 1986 1995 % 1986 1995 %
(000) (000) (Lines) Service Service (MTS) (millions) (millions) Increase (billion) (billion) Increase
1986 1995 (Billion) (Billion) (Calls) (Rev)
1986 1995
USA 122,20 164,62 3.4% 1103 1511.5 5.6% $102.93 $178.16 6.3%
3 4
Japan 46,772 61,106 3.0% 185.16 233.28 3.4% ¥5313 ¥8806 5.8%
EU Countries:
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Table 2: Gross Domestic Product per capita and Growth Rates
Country GDP per capita GDP per capita Annual % Year Market Year
in USD in USD Increase Opened - Market
1986 1995 (GDP per Cellular Opened -
capita in Fixed
USD)
NOTES: GDP converted from local currency to U.S. Dollars at year's average market
exchange rate. Market opening in all countries has been a process and,
therefore, difficult to assign to a single year. U.S. and Japan dates are for major
policy changes.
SOURCES: GDP, population, and exchange rate data from ITU. Growth rates calculated by
authors. Market opening years for European countries from Elixmann.
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Table 3: Correlation Coefficients for Rankings
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Table 4: Regression Analysis of Telecommunications Growth Rates
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Table 5: United States— Natural Markets, Telecommunications Traffic & FDI
NOTE: See Braunstein for detailed lists of foreign holdings of U.S. carriers.
13
SOURCE: Oniki, Table 2-1
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Table 7: United Kingdom— Natural Markets, Telecommunications Traffic & FDI
BT
Ireland Western Europe USA 15.3% Sweden 1991
Western USA Ireland 9.2% Japan 1991
Europe
Scandinavia Germany 9.0% Australia 1991
USA France 8.9% Spain 1995
Canada Italy 4.7% Germany 1995
Australia Italy 1995
India France 1996
Caribbean Netherlands 1996
Hong Kong Switzerland 1996
Singapore New Zealand 1996
Portugal 1997
Nigeria 1997
C&W
Philippines 1800's
Hong Kong 1983
Japan 1987/91
Australia 1991
Sweden 1991
Yemen 1992
Latvia 1993
Belarus 1993
Indonesia 1994
Vietnam 1994
Russia 1994
Columbia 1994
Israel 1995
Panama 1997
China
France
Germany
Pakistan
South Africa
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Table 8: Sweden— Natural Markets, Telecommunications Traffic & FDI
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Table 10: Denmark— Natural Markets, Telecommunications Traffic & FDI
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Table 12: Germany— Natural Markets, Telecommunications Traffic & FDI
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Table 13: France— Natural Markets, Telecommunications Traffic & FDI
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Table 14: Italy— Natural Markets, Telecommunications Traffic & FDI
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Table 16: Portugal— Natural Markets, Telecommunications Traffic & FDI
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Table 17: Summary of Findings— EU & U.S.
FDI depends on common interests (language, FDI depends more on market opportunities.
distance, etc.).
Strong role for equipment manufacturers. Manufacturing role only important for Motorola
(and for AT&T in past).
Accounting rate issues not so important. Accounting rate issues very important (due to
large traffic imbalance).
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FOOTNOTES
1 th
International Telecommunications Union, ITU Yearbook of Statistics, 1997 (24 edition),
Geneva.
2
Dieter Elixmann, “Strategies of Telecom Common Carriers for Expanding Globalization: The
European Union Cases” and Mark Scanlan, Howard Williams, and Jason Whalley, “National
Policy Issues Regarding Globalisation: The European Union Case.” Both are forthcoming in
(1995).
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12
Terry Curtis, The Race for Globalization in Telecommunication: The United States and the
page 12.
13
Hajime Oniki, “Strategies of Telecom Common Carriers for Expanding Globalization: The
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