What is a Quality Policy?

In quality management a quality policy is a document jointly developed by manage

ment and quality experts to express the quality objectives of the organization,
the acceptable level of quality and the duties of specific departments to ensure
quality. Quality policy management is a long term strategic issue and often has
a 10 year scope.
Section 5.3 of the ISO 9000 standard requires a written, well defined quality po
licy that is communicated and understood within an organization. Section 5.3 als
o sets out some of the requirements for quality policies.[4]
An Organisation should have an Quality Policy. This policy is meant to be an out
ward statement of its commitment to its customers and to the provision of qualit
y products. The Quality Policy is a more abstract concept. It finds its practica
l and measurable expression in the Quality Objectives.The Quality Policy should
be in line with the purpose and mission of the organisation or company it is wri
tten for. It also should be understandable by all members of the organisation, e
mployees, managers as well as other stakeholders.
The Quality Policy definition of ISO 9000:2000 is "The overall intentions and di
rection of an organization related to quality as formally expressed by top manag
ement."
Top management's expression of its intentions, direction, and aims regarding qua
lity of its products and processes.
The companyâ s quality edifice stands on the following Pillars :
1. Total commitment for customer satisfaction.
2. Protection and Advancement of Environment.
3. Market Leadership.
4. Strive for Quality Excellence.
5. Sustainable Development of Stakeholders.