Quiz 5 Waiting Line

1.In the single-server model:

• the variability of customer arrivals is most often described by a Poisson
distribution.
• the probability of n arrivals in T time periods comes from a normal
distribution.
• customers are assumed to arrive at constant intervals of time.
• the mean of the distribution of customer arrivals must be greater than the
variance of customer arrivals to get meaningful results.

2. Scenario C.1A single ticket taker can tear tickets and direct movie patrons to their seats at
a rate of 90 per hour. Customers arrive every minute for assistance and always wait,
regardless of how long the line gets. Arrivals are governed by the Poisson distribution and
service is governed by the exponential distribution. Use the information in Scenario C.1.
What is the utilization of the ticket taker?
• 0.44
• 0.55
• 0.66
• 0.33

3. Scenario C.1A single ticket taker can tear tickets and direct movie patrons to their seats at
a rate of 90 per hour. Customers arrive every minute for assistance and always wait,
regardless of how long the line gets. Arrivals are governed by the Poisson distribution and
service is governed by the exponential distribution. Use the information in Scenario C.1.
What is the average time a customer must wait in line?
• 0.66 minutes
• 1.33 minutes
• 2.00 minutes
• 3.00 minutes

4. A drive-through system at a fast food restaurant where the first facility takes the order, the
second takes the money, and the third provides the food is an example of:
• multiple-channel, single-phase arrangement.
• single-channel, single-phase arrangement.
• single-channel, multiple-phase arrangement.
• multiple-channel, multiple-phase arrangement.
5. Scenario C.1A single ticket taker can tear tickets and direct movie patrons to their seats at
a rate of 90 per hour. Customers arrive every minute for assistance and always wait,
regardless of how long the line gets. Arrivals are governed by the Poisson distribution and
service is governed by the exponential distribution. Use the information in Scenario C.1.
What is the average number of customers in line?
• 0.66
• 0.33
• 2.00
• 1.33

6. The single, multiple, and finite waiting line models all assume that:
• the arrival rate exceeds the service rate..
• the number of customers exceeds the number of servers.
• the customers are patient.
• the number of servers exceeds the number of customers.

7. The best example of a finite customer population is:

• the members of the Management department at your university waiting to speak to
the Dean about their department chairman.
• the car-buying public of an automotive manufacturer.
• the e-mail messages arriving at a major ISP mail server.
• the constituents in a precinct lining up to vote.

8. With a single-server model, increasing the service rate while holding all other factors
constant will:
• increase the utilization of the server.
• increase the time spent per customer.
• decrease the arrival rate of customers.
• decrease the probability that there are two customers in the system at
any time.

9. Scenario C.1A single ticket taker can tear tickets and direct movie patrons to their seats at
a rate of 90 per hour. Customers arrive every minute for assistance and always wait,
regardless of how long the line gets. Arrivals are governed by the Poisson distribution and
service is governed by the exponential distribution.Use the information in Scenario C.1.
What is the average combined time a customer waits in line and spends being seated by the
ticket taker?
• 2.00 minutes
• 3.00 minutes
• 1.00 minute
• 1.50 minutes
10. Students arrive at a university business library during peak evening hours at a rate of 40
students every half hour. Each student stays an average of two hours. On average, how many
students are in the library at any one time?
• Less than or equal to 40 students
• Greater than 80 but less than or equal to 120 students
• Greater than 120 students
• Greater than 40 but less than or equal to 80 students