Mt.

Carmel Apartments

Dear Resident(s),

After many discussions with our contractor and various agencies, we now have some answers to our
questions and yours surrounding the gas situation. We know this has been incredibly frustrating and we
want to get the repairs done as quickly as possible.

What caused the leaks?

An initial leak was reported 2/20/2021. However, the freeze created more problems. For the past
several years, Eureka has used the services of a professional engineering firm to check the system on a
regular basis. Gas issues were not identified during the last inspection.

What is needed to make the repair?

The main underground gas line will need to be replaced, not just repaired.

How long will the replacement take?

The complete project will take 90 days because of the size of the property and the lines spread over 12
acres.

Can Eureka and their contractor bring buildings online as lines are replaced?
Yes, we specifically asked our contractor to bring buildings online as replacement is complete. Buildings
will be brought online in each phase every two weeks. Phase 1 will start Monday, March 22.

What are the Phases?

Phase 1 - buildings 12, 13 and 14
Phase 2 - buildings 1, 11, and 16
Phase 3 - buildings 2 and 15
Phase 4 - buildings 4 and 5
Phase 5 - buildings 8 and 9
Phase 6 - building 7
Phase 7 - building 6

Eureka offered hotel accommodations, showers stations, laundry facilities, portable heaters, electric
cooking devices and meals to offset inconveniences caused by the gas situation. Some residents
preferred to stay in their homes. What is the next step now? Can I stay in my home while the repairs
are being made?
No, under city and state law residents must relocate during the repair.

What if my building will have gas in the first two weeks, do I still have to relocate?
Yes, under city and state regulations you must relocate until the work is complete for your building.

Are tenants entitled to prorated rent or prorated utilities based on service interruption?
No and per HUD, the resident must continue to pay their portion of the rent. Since the owner pays for
gas, resident utility costs were not affected.

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Since my unit is considered not in habitable condition, can the lease be terminated?
This is governed by 92.054 of the Property Code: “(b) If after a casualty loss the rental premises are as a
practical matter totally unusable for residential purposes and if the casualty loss is not caused by the
negligence or fault of the tenant, a member of the tenant's family, or a guest or invitee of the tenant,
either the landlord or the tenant may terminate the lease by giving written notice to the other any
time before repairs are completed. If the lease is terminated, the tenant is entitled only to a pro rata
refund of their rent from the date the tenant moves out plus a refund of any security deposit otherwise
required by law.”

Will Eureka terminate my Lease?

No, Eureka does not intend to terminate anyone's lease. However, if a resident decides they want to
terminate their lease, please submit a Lease Termination Notice to the leasing office.

Will Eureka assist with relocation?

Yes, Eureka is currently seeking a temporary relocation for our residents at our expense. We are
working to find hotel accommodations that have a kitchenette. For those households in need of a hotel
room with handicap accommodations, please advise the office so that we can plan appropriately with
the hotel.

What if I do not want to move to a hotel?

If you do not want to move to a hotel your alternative is to terminate your lease, or move in with friends
or family. Should you elect to move in with friends and family, your lease will be temporarily terminated
until after the repairs are made. At which time, you can return to the property.

Do I still have to pay rent if I am living in the hotel?

Yes, per HUD residents are still responsible for their portion of rent as a condition of the Lease.

Will I still receive my utility allowance when living in the hotel?

Yes.

How soon do I have to move?

According to city and state regulations you will need to move immediately.

Is it possible to get assistance with moving costs when the move is necessitated by disaster damage?
Yes, we plan to meet with everyone one-on-one to discuss your individual need.

What if I decide to terminate my lease or move in with family or friends, will Eureka help with my
move?
No, but FEMA may be able to cover costs given the situation is disaster related.

Are residents responsible for any damages caused to the hotel?

Residents are required to follow hotel guidelines and any damage caused by the negligence or fault of
the tenant, a member of the tenant's family, or a guest or invitee of the tenant will result in termination
of subsidy and the resident will not be allowed to return to the property even after the repairs are
made.

If a resident is evicted by the hotel for cause, the resident may not be entitled to continued temporary
housing costs, and the resident may lose his or her right of return to the property.

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Will the food truck, showers, and laundry room remain on property?
No, these services will be removed this week because everyone is relocating.

Will anyone be available to help me after I move?

Yes, management is always a phone call or email away. Additionally, Rose Smith with Black Women in
Business and Christina Mohammad with 10K Fearless First Responders can help with any other needs.

Who can I speak to regarding additional questions or need?

Eureka recognizes this letter may not address everyone's needs or questions. Therefore, we will make
ourselves available to each household. Please call or stop by the Leasing Office individually to speak to
Leslie Jaramillo. The office number is 512-478-9912. Alternatively, you can make an appointment to
speak to Jennifer Guerra or Chris Edwards to individually discuss your needs, preferences, or concerns
with management and or those organizations assisting management with the relocation. You may reach
us at 512-478-9912; you will be asked to leave your name and telephone number and we will return
your call within 24 hours.

Eureka recognizes that there are frail and elderly residents as well as residents with disabilities who
cannot stop by the office. Because of this, we intend to stop by your home to discuss your concerns and
move. We also have community agencies on hand to assist with any other need. We have already been
in touch with several family members and will continue to discuss the needs of their loved ones through
this relocation.

We understand the move will be hard and we wish there was an alternate way. However, city and state
regulations are clear.

Respectfully,

Jennifer G. Guerra
Eureka Multifamily Group
Vice President | Affordable Housing