SIGN IN

Zain KSA Website

Frequently Asked Questions

1. What are the available packages for Mobile Broadband?

Y ou can obtain a data SIM card which is usable f or Mobile Broadband or use the y our handset, and can choose f rom one of the f ollowing packages:

Pay per Day: Pay for Mobile Broadband on a daily basis w ith absolutely no commitment
1GB monthly bundle
5 GB monthly bundle
Unlimited monthly bundle
The monthly bundles are av ailable on both Prepaid and Postpaid; the Pay per Day is not av ailable f or Blackberry users and Postpaid data SIM
users.

2. When does the offer for data SIM cards start and end?

Mobile Broadband is an ongoing product, readily av ailable, and not limited to a specif ic period

3. Can I send messages to a mobile phone through the data SIM?

Y es, y ou can send and receiv e SMS to and f rom all subscribers. SMS will be charged at standard rates

4. How can I know the amount of data left in my bundle?

The subscriber can call customer serv ice on 959 or

Handset users: Send “BC” in an SMS to 700212

Laptop/Connect users: Click on the Balance inquiry tab on the dashboard
Alternatively, he can insert his SIM in a handset and use any of the steps below :
Prepaid line: Dial *405# [SEND] to see bundle units and validity
Postpaid line: Send “BC” to short code 700212

5. Can I know my available monetary balance if I have a Prepaid data SIM?

Y es. Y ou can do this f rom the Dashboard by clicking on the prepaid monetary balance inquiry tab or sending *142# [SEND] f rom a handset

6. Does my location affect the connection speed?

Y es, the speed of serv ice v aries f rom region to region. Please call customer serv ices or check the cov erage map on Zain website

7. When I change my Mobile Broadband service from Prepaid to Postpaid, will I lose the data and balance available in the SIM?

Y es, we adv ise subscribers to utilize the unused balance and data which they will otherwise lose upon changing f rom Prepaid to Postpaid

8. If the data bundle is fully consumed, will the service be disconnected?

For Postpaid

Bundles:
When the data bundle is fully consumed, the additionally used data w ill be calculated
and added to the invoice. Once a subscriber exceeds the monthly data allow ance
before the month ends, an “excess” charge w ill be added for each additional
megabyte, at SAR 2 per megabyte

Pay per day

When the data bundle is fully consumed, the additionally used data w ill be calculated
and added to the invoice. Once a subscriber exceeds the daily data allow ance
before the day ends, an “excess” charge w ill be added for each additional megabyte,
at SAR 2 per megabyte

For Prepaid: