Domain Definitions

Below are the 8 Lex project domains and their definitions. Use these definitions to inform
scenario creation. These definitions are not exhaustive and can be expanded upon. Please build
out the existing scenario database based on subdomains and on detailed research of each
domain.

1. Finance
This domain covers all finance and banking-related action items and queries. Customer request
topics include bank account transactions, portfolio and investments, credit and debit card
transactions, personal and business loans, and stock market activity, among others.

2. Insurance
This domain covers personal or work insurance coverage, policies, claims, and offers. In
addition, domain coverage includes payments across various industries such as auto, health,
travel, home, life, or disability.

3. Media_Cable
This domain includes media, telecom, internet and cable domains spanning coverage across
plans, usage, billing, status, and any other associated use-case.

4. Airlines
This domain primarily focuses on customer requests/inquiries concerning air travel. Topics
include reservations, flight status inquiries, check-in support, ticket purchase/modifications,
complaints, baggage policy, and travel assistance, among others.

5. Travel
The travel domain scenarios cover customer requests/inquiries concerning the hospitality
industry. Although the travel domain differs from Airlines, there may be some general overlap
(requests to book a car at the airport, inquiries about transport from airport included in
package deal). Travel scenarios include booking rentals, cancelling bookings, confirmation
inquiries, reservation modifications, transport, and amenities, among others.

6. Retail
Domain coverage includes both general retail queries and retail subcategories, such as
electronics, fashion, grocery, and sporting goods. Customer requests/inquiries include
adding/removing items to shopping cart, item availability inquiries, gift card purchases, store
credit cards, pricing inquiries, store hours, and retail app inquiries, among others.

7. Healthcare
This domain covers both the U.S. Healthcare system and systems abroad. Scenario topics
include medicines, diagnostics, hospitals, and medical equipment. Customer requests/inquiries
cover scheduling appointments, prescription refill requests, setting healthcare app reminders,
and questions for physicians, among others.

8. Fast food
Scenarios in this domain focus on fast food chains and restaurants. It will include scenarios such
as placing/modifying/canceling an order, delivery inquiries/modifications, adding or removing
item from the order, and tracking an order, among others