(A Joint Venture of State Bank of India & Insurance Australia Group)

SBI General/Recruitment/2010-11
Dated: 7th March 2011

Applications are invited for the Current Vacancies mentioned below. Persons, who are
desirous and fulfil the eligibility criteria set out against each position, may send in their
application.

Current Vacancies

Current Vacancies in Secretarial Assistant Position.pdf

(Please choose ‘HR’ option as Specialisation to apply for this position)

Current Vacancies in Human Resources.pdf

Current Vacancies in Information Technology.pdf

Current Vacancies in Operations.pdf (Call Centre Executives)

Current Vacancies in Underwriting & Reinsurance.pdf

Current Vacancies in Sales & Marketing:

 Current Vacancies in Sales Support.pdf

For more Vacancies kindly visit us again after few days!

IMPORTANT:
1. Job Titles and reporting lines are indicative and may be changed at the sole
discretion of the Company.
2. No hard copies or documents should be sent.
3. Communication will be sent to only those candidates who are found suitable in the
preliminary scrutiny.
4. Solicitation in any form by the applicant will lead to disqualification
5. This is not an offer of employment but only an invitation for applications for various
positions. SBI General Insurance Company Ltd. has the absolute discretion not to
appoint any one for any of the positions.
6. Last date for receipt of filled in application for the above vacancies is 15th March
2011.
Personal Traits expected from all the applicants:

 Enjoys and seeks out accountability for delivering expected results

 Consultative and open to discussion and challenge
 Willing to question and challenge the status quo
 Straightforward, honest, tells it ‘as it is’
 Is persuasive and influential
 Thinks ‘whole of business’, while still delivering results for own area of accountability
 Focuses Is entrepreneurial in approach; focuses on profitable growth and continuous
improvement
 Tenacious and resilient

Skills expected from all the applicants:

 Ability and willingness to work in project mode for setting up systems, procedures
and infrastructure in the chosen functional area and to take up active functional role
subsequently.
 Good computer skills.
 Secretarial Assistant

POSITION ID JOB TITLE WILL REPORT TO

GNM 07001 Secretarial Assistant Managing Director & CEO

ELIGIBILITY
Required Qualification Required Experience
Graduate / Post graduate , Minimum 2 years of experience in a personal assistant/ secretarial
Secretarial qualification will role. Should be proficient in Microsoft office tools and telephone
be preferred etiquettes. Prior experience in a General Insurance Company is
desirable in a similar role.
Location(s)
MUMBAI
Key Responsibility of the Role
This position shall assist in the following activities:
1) Preparing documents and drafting letters for MD & CEO.
2) Preparing mails and sending communication on behalf of MD & CEO.
3) Data management via excel and word documents, paperwork, filing and data presentation.
4) Calendar management of MD & CEO, including interviews, department meetings, external
customer meetings, etc.
5) Managing and co-ordinating travel bookings/visa arrangements etc.
6) Helping Dy. CEO & other Departments as and when required.
7) Receiving the clients/other dignitaries visiting MD & CEO’s office, interacting with them and
maintaining their contact details
8) Any other office work entrusted by MD & CEO.

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 Human Resources

POSITION ID JOB TITLE WILL REPORT TO

HRM07001 Executive Assistant/Executive – AVP-Learning & Development
Learning & Development
ELIGIBILITY
Required
Required Experience
Qualification
Graduation >2-7 years in administration and coordination for training logistics
> Hands on experience on Training MIS & Dashboard
Location
Mumbai
Key Responsibility of the Role
Knowledge/Skills:
 Excellent knowledge of MS excel, word and PowerPoint
 Knowledge of functioning of training in large corporate
 Generating MIS & Dashboards for senior management
 Vendor management, working with cross functional teams
Major Duties:
 Will be responsible for arranging/booking training venues for smooth execution of training
program and coordinating with branch heads for availability of training infrastructure.
 Will communicate with stakeholders of training to ensure there is no communication gap
and training program is executed in smooth manner.
 Will be responsible for lodging, boarding requirement during training programs planned
for participants across India
 Will be coordinating with vendor for content creation, external trainers, availability of
training material at training venue and will be ensuring availability of venue/training
material well before start of training.
 Will be collating attendance, feedback and PTR(Post Training Report) received from
internal/external trainers and publishing monthly learning dashboard to senior
management team.
 Will be responsible for vendor/consultant/external faculty payments related to training.
 Will be suggesting cost efficient and effective ways to manage training budgets
 Will be keeping track of employees/associates learning maps and publishing reports on
plan v/s actual learning for all associated with company
While the selected candidate will be primarily responsible for the areas for which he/she is
proposed to be engaged, for preparing the candidate for shouldering higher level of responsibility
for his/her future growth in the organisation, the Company may entrust the candidate additional
responsibility in the HR area in general and in Learning & Development area in particular. The
candidate should be willing to share such higher responsibility.

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 Information Technology

POSITION ID JOB TITLE WILL REPORT TO

ITS02008 VP-Program Management SVP – IT and CIO

ELIGIBILITY
Required
Required Experience
Qualification
A  10-15 years of relevant experience with considerable exposure to IT
Bachelor’s/Master’ project management, preferably in the areas of Information
s degree in Technology for financial services industry. 3-4 years of domain
IT/Computer experience of the general insurance industry is preferable.
Science  Demonstrable experience of one or more structured project
 A Master’s degree methodologies will be an added advantage.
in management  Demonstrable track record for timely and cost-effective delivery of
would be critical business solutions.
preferable  Strong on project management and process fundamentals, this
 PMI certification candidate will possess excellent planning, communication, negotiation
will be an added and leadership skills.
advantage.  A strong background rooted in operations, technology, and customer
services is required.
 Experience in general Insurance Business Analysis will be preferable.

Location
Mumbai
Key Responsibility of the Role
This position will drive the implementation of several key projects to support the launch of
business and to support growth plans of the organisation, with significant business benefits,
especially in the areas of improved service delivery, scalability, cost reduction and improved
controls and compliance. The Program Manager will bring structure and discipline in project
management function by implementing projects within time and cost constraints while ensuring
user/customer satisfaction. This individual will interact and work with cross functional teams at all
levels of management in the organisation, managing their overall expectations. Responsibilities
also include aiding in the negotiation of contracts and contractual changes and coordinating
preparations of proposals, plans, specifications, and financial conditions of contracts.
Key Responsibilities
 Create business solutions for identified areas of improvement.
 Implement business solutions within time and cost constraints.
 Ensure that overall objectives of the project are met.
 Ensure that business benefits realized are as per plan.
 Set up a governance structure to monitor project status.
 Effectively communicate to manage user expectation and ensure customer satisfaction.
 Creates and executes project work plans and revises as appropriate to meet changing
needs and requirements.
 Identifies resources needed and assigns individual responsibilities.
 Manages day-to-day operational aspects of a project and scope.
 Reviews deliverables prepared by team before passing to client.
 Effectively apply project management methodology and enforces project standards.
 Prepare for engagement reviews and quality assurance procedures.
 Minimizes exposure and risk on project.
 Ensures project documents are complete, current, and stored appropriately.

The above key responsibilities would involve the following areas of project management:

1) Service Delivery Management

a) Project Operations Management
b) Change Management
c) Risk Management
d) Project Performance Review

2) Technology Management
a) Technology Assessment
b) Vendor Assessment
c) Impact Analysis
d) Developing Business Case
e) Deployment & Sustenance Plan

3) Relationship Management
a) Customer Satisfaction
b) Vendor Management
c) Effective Communication
d) Issue Management
e) Expansion of Scope

4) Financial / Contract Management

a) Budgeting
b) Invoice Verification
c) Contract Management
d) Contract Change Administration. Provide coaching and guidance to the team
members.
 POSITION ID JOB TITLE WILL REPORT TO
ITS03006 Sr. Manager-Enterprise Management System AVP - Head of IT Infrastructure

Required Qualification
A bachelors degree or higher in
IT or relevant discipline.
ITIL certification will be an
advantage
ELIGIBILITY
Required Experience
 At least 8 years hands on experience in IT with at least 5 years in
designing, implementing and managing the EMS of large to
medium organisations covering heterogeneous and complex
technologies.
 Thorough knowledge and understanding of EMS products (such
as IBM Tivoli, HP Open View, CA Unicentre etc.) as a
management tool for automation and effective monitoring of
the Help Desk.

Location
MUMBAI
Key Responsibility of the Role
This position is responsible for ensuring that the Enterprise Management System selected by the
Company is designed, implemented, monitored and managed in a superior manner using the best
practices to automate the proactive monitoring of all IT systems and components (such as Data
Centre and Disaster Recovery Site equipment, network, security etc.) including automation and
monitoring of the IT help desk and automation and monitoring of the vendor SLA’s.

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 Operations
Contact Centre Operations

POSITION ID JOB TITLE WILL REPORT TO

OPS-05-001/ Customer Support Executive/Customer Asst. Manager - Voice/ Non-
OPS-05-002 Support Representative Voice (Contact Centre)
Grade –Executive
(No. of Vacancies - 2)
ELIGIBILITY
Required Qualification Required Experience
Essential – Higher Secondary
Education/Senior Secondary Education (12th
Essential –Minimum 6 months experience in a
Pass) + Work Experience in a BPO
voice process/Non voice Process in a Contact
environment.
centre. Good Communications skills both in English
& Hindi.
Preferred – Graduation in any discipline from
a recognised University/Institution. Insurance
Preferred – Work experience in a General
qualifications like Licentiate/Associate from
Insurance Process in a BPO, as a contact centre
Insurance Institute of India or any Diploma or
executive. Good Communications skills in
Certification course from reputed
Vernacular Languages will be an added advantage.
University/Institution. Good typing skills and
knowledge of MS office and/or any data
Only Mumbai based candidates need to apply for
capture or communication tool.
these positions.
Proficiency in MS office.
Location
Mumbai
Key Responsibility of the Role
1. Incumbent will be required to take/make Inbound/Outbound calls handle incoming
contacts through various channels & capture the QRC (i.e. Query Request Complaint) on
each call/contact/transaction.
2. For Voice - Take inbound calls & capture the QRC on each call. Also would be required to
capture the ‘Voice of the Customer’ (VoC) on each call, in form of short SMS format notes.
3. For Non- voice – Handle incoming contacts with high level of accuracy & complete the
transaction within set timelines.
4. Follow the QRC procedure on each call/contact and provide accurate information.
5. Should demonstrate high customer focus by escalating & following upon the TAT burst
cases, ensuring speedier resolution to the Customers.
6. Maintain databases, records, file papers, and retrieve as required.
7. Deliver on the contact centre KPI’s set by the Company.
8. Should possess good communication and interpersonal skills.
9. Support the reporting authorities in maintaining office premises and work-environment.
10. Incumbent will be required to work in shifts, in line with business requirements.

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 Underwriting & Reinsurance

POSITION ID JOB TITLE WILL REPORT TO

UTG 04013 Compliance Officer - Branches Underwriting Compliance and

Regulations Manager

ELIGIBILITY

Required Qualification Required Experience

Graduate / Post Graduate

preferably in Business 4 years of General Insurance Experience working in Underwriting
Administration. AIII / FIII will Department, preferably with an internal audit background.
be preferred

Location

MUMBAI, KOLKATA

Key Responsibility of the Role

To manage the compliance and regulatory requirements within the Branch underwriting team -
Responsibility shall include ensuring compliance of internal guidelines on underwriting, report any
deviation, suggest actions for avoiding such deviations and review at Branch level. Provide guidance
to the Underwriting teams around compliance issues.

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 Sales & Marketing
Sales Support
Position ID Job Title Will Report to

DIS09039 Sales Support Executive SBI General Branch Manager

Eligibility

Required Qualifications Required Experience

Graduate / Post Graduate 1-2 years experience in a Financial Sector

preferably insurance sector.

Persons having knowledge of General Insurance

will be preferred.

Key Responsibility of the role

 Acts as an assistant to the SBI General Branch Manager in day to day transactional
activities
 Provides sales support to the 3 verticals in the branch (Corporate, SME and Retail)
1. Dispatching premium cheques to Operations
2. Liasoning with Brand and Marketing team at Corporate office for sourcing
marketing material/collaterals
3. Maintaining MIS at the Branch
4. Scrutiny of proposal forms before handing over to Operations
5. Rendering service to customers (picking of forms, cheques etc.)
 Responsible for regular correspondence between SBI General Branch and
1. Corporate office
2. SBI
3. External agencies

Location(No. of Vacancies)

Pune(1), Bangalore(1), Ahmedabad(1), Chennai(1), Kolkata(1), Delhi(1), Hyderabad(1)

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