INTRODUCTION

Flight Centre UK is a British travel agency work force with nearly 550 employees and a

turnover of £ 19.4 m. Flight Center was established in 1981 by Turner, it later expanded
to the UK in 1995, since then, it is a fastest growing agencies in the United Kingdom
has more than 1,000 locations in 2004, Flight Centre, the British use of high
Performance and high profit strategy, its organization, Flight Centre UK has a flat
organizational structure, leading to short-chain command, better communication, so that
it can serve as a small business, they have a separate identity and decision-making
power, flat, Which is also the development of loyalty to the company.

HIGH PERFORMANCE WORKING IN FLIGHT CENTRE UK

"High Performance Management, also known as high performance work system is to make a
pair of performance, through its people in areas such as productivity, quality, growth, profits and
high levels of customer satisfaction "
Flight Center in the UK approach is to provide a high level of service, not only exceed customer
expectations, but will allow them to come back regularly Flight Center, in order to maintain a
high level of customer service and high-performance center of the British method of using the
flight is called "one of the best Ways. "

Layer to allow removal of high-level work, leading to flat, and allow employees to focus their

thinking and development of innovative in them.
Flight Centre UK has a flat, so that to enhance communication and team spirit, for
example, everyone wearing the same uniform, both to identify their position. Flat, so that
they operate several small businesses and small businesses each with its own identity and
decision-making.
The performance of high-performance team is another way of innovation, such as the
development of revenue sharing, benefit sharing. Flight Centre UK is a key element of profit
sharing, performance and innovation to raise the annual award is given to reward
creative director.

KEY DRIVERS IN EXTERNAL ENVIRONMENT THAT SHAPED HIGH PERFORMANCE WORKING

External environment, including the organization of all elements of the environment outside an

organization. There are two types of external environment, general environment and working
environment in general, including social, demographic, economic,
international organizations and task environment, including daily transactions, including
competitors, suppliers and customers (opportunities and threats).

Flight Center began operation in 1995 has developed very rapidly in the UK, to 2004, their labor
force of 500 and 84 Street shops have prevailed during this time of fierce competition flights and
tourism market, which requires organizations to re-locate, find innovation and profit
maximization, which leads to their high performance work practices to solve problems related to
competition and innovation. As a global flight center must maintain a consistent level of service
and performance possible, because the efficient management, because it promotes flat, which
helps to communicate ideas effectively. 9 / 11 attacks in the United Kingdom have a legal effect
of all the major airlines Flight Center no longer pay any commission to travel agents, due to
government intervention, the United Kingdom Flight Center considers it necessary to redefine
the high-performance methods of work. Flight Centre UK wanted to develop a hard work and
entertainment company, will give each store the opportunity to make their own decisions, will be
responsible for them to do one thing. Flight Center is threatening the world with different service
levels are to work efficiently to eliminate this threat.

HIGH PERFORMANCE WORKING AND OBJECTIVES OF FLIGHT CENTRE UK

A strong working relationship and achieve high performance Flight Center in the United

Kingdom. In 2004, the fierce competition in the common flight and travel market prices and
profits have been reduced, it is necessary to re-positioning and innovation. Efficient
management of aid to meet the flight center for a British innovation, maximize profits, strong
communication and dissemination of the store is considered the UK, it is very important
to share ideas from employees at work, allowing employees to efficiently To manage their
own thoughts on to produce a better way to solve the problem. High-
performance management focuses on the flat, leading to the development of innovation that
needs an hour.

HIGH PERFORMANCE WORKING IN A DIFFERENT ORGANISATION

High-performance methods of work in different organizations can be a useful, as long as it does

not affect its core business processes, for example, if decentralization is not suitable for a
particular organization will be a difficult organization to meet the high performance of the work,
because it promotes flat, if the organization's core processes of decentralization will not be high-
performance work will help them bring new ideas, promote innovation it also helps build
leadership skills of the staff, because they have decision-making power. HPW adaptation also
depends on the external environment, as it works as if the organization is run it in a competitive
environment requires new thinking and innovation, has some advantages over its competitors,
Hpw suitable for use in such competitive environment.