NN44400-316 3.0 Installation Client Install

Nortel Contact Center
CPS Enterprise Edition

Client Installation Guide
NN44400-316
Copyright © 2004-2008 by SER Solutions, Inc. ("SER"). All rights reserved. This information includes
confidential and trade secret information of SER and may not be distributed or disclosed
without the prior written consent of SER. All information in this document is subject to change
without notice and does not represent a commitment on the part of SER. No part of this pub-
lication may be reproduced, transmitted, transcribed, stored in a retrieval system, or trans-
lated into any language in any form by any means without the written permission of SER.
Trademarks SER Solutions, Inc, and its logos are trademarks of SER Solutions, Inc. Additional trade-
marks include Call Processing System, CPS Enterprise Edition, CPS E2, ScriptVision, Query
Manager, TaskFlow Strategy Tables, Predictive Dialing, SmartPace 6, Enterprise Manager,
Smart Agent Manager, Precision Answering Machine Detection, SaleChecker Validation,
QuickPrint, Announcer, Encore, Quota Control, Record Select, Stat Builder, Goal Tracker,
Data Finder, Script Exchange, ScriptDoc, LAN Connection, Smart UPS, Safe Landing,
Match/Point, Smart Monitor, ScriptMaker, Datahooks, Jcode, Jstat, and Inbound Control.
Microsoft and MS-DOS are registered trademarks of Microsoft Corporation. Windows is a

trademark of Microsoft Corporation.
Java and all Java-based marks are trademarks or registered trademarks of Sun
Microsystems, Inc. in the US and other countries. Any third party trademarks are
property of their respective owners.
Product names mentioned herein are for identification purposes only, and may be trade-
marks and/or registered trademarks of their respective companies.
Warranties The customer acknowledges that:

SER Solutions has given no assurance, nor made any representations or warranties of any
kind with respect to the product, the results of its use, or otherwise.
SER Solutions makes no warranty regarding the applicable software package, its merchant-
ability or fitness for a particular purpose; and all other warranties, express or implied, are
excluded.
Compliance Use of CPS Enterprise Edition System and CPS Enterprise Edition Client Installation Guide
with Laws and may be subject to Federal or State laws, administrative rules or regulations, such as, but not
limited to, regulations of the Federal Trade Commission regarding telemarketing (collectively
Regulations
"Laws"). SER Solutions assumes no liability and makes no representations that the user's
use of the CPS Enterprise Edition System and CPS Enterprise Edition Client Installation
Guide complies with any such Laws. The user is advised to consult with legal counsel
regarding its compliance with such Laws.
Software Your license agreement with SER Solutions, Inc. specifies the permitted and prohibited uses
License Notice of the product. Any unauthorized duplication or use of the SER Solutions software in whole
or in part, in print, or in any other storage and retrieval system, is forbidden.
Version May 2008

Version 3.0 FPV
Contact SER Solutions, Inc.

45925 Horseshoe Drive, Suite 150
Dulles, VA 20166
Technical Support: 800-950-4626

Table of Contents
Table of Contents
Chapter 1 Overview ........................................................................... 1-1

Introduction to This Guide ............................................................................ 1-2
Intended Audience ....................................................................................... 1-3
Document Conventions................................................................................ 1-4
Introduction to CPS Enterprise Edition......................................................... 1-5
Install Process.............................................................................................. 1-6
Chapter 2 Software Requirements .................................................. 2-1

Software Requirements................................................................................ 2-2
All Stations ...................................................................................................2-2
System Administrator ...................................................................................2-2
Scriptwriter Station .......................................................................................2-2
Chapter 3 Installing Client Software ................................................ 3-1

Installation Process ...................................................................................... 3-2
Mapping a Network Drive............................................................................. 3-3
Installing the Client....................................................................................... 3-5
Starting the CPS Enterprise Edition Client ................................................ 3-10
Troubleshooting The Client Installation...................................................... 3-11
Chapter 4 Installing Unicenter Remote Control .............................. 4-1

Introduction .................................................................................................. 4-2
Sample Host File ..........................................................................................4-2
Installing on an Agent Station ...................................................................... 4-3
Installing an Administrator’s Station ............................................................. 4-8
Setting User Preferences ........................................................................... 4-12
Tab Descriptions ........................................................................................4-12
Chapter 5 ClientUpdate Application................................................. 5-1

Introduction .................................................................................................. 5-2
Using ClientUpdate ...................................................................................... 5-3
Using the Command Line ............................................................................5-4
Appendix A IP Address/License Key Chart.....................................A-1

Introduction .................................................................................................. A-2
CPS Enterprise Edition Client Installation GuideVersion 3.0 FPV Contents-i

Table of Contents
Client Worksheet.......................................................................................... A-3

Index........................................................................................................ i
CPS Enterprise Edition Client Installation GuideVersion 3.0 FPV Contents ii

Chapter 1 Overview
This chapter provides an overview of this manual and of CPS Enterprise Edi-
tion. It contains the following sections:
• Introduction to This Guide

• Intended Audience
• Organization of This Guide
• Document Conventions
• Introduction to CPS Enterprise Edition
CPS Enterprise Edition Client Installation GuideVersion 3.0 FPV Page 1-1
Chapter 1 Overview
Introduction to This Guide

The CPS Enterprise Edition Client Installation Guide provides information to
assist you in the installation of CPS Enterprise Edition on a client worksta-
tion. It outlines the steps that will occur during system installation.
You will be supplied with all the requirements you need to ready your site for
installation including a set of forms and checklists to help you identify techni-
cal specifications needed to configure your system.
This guide is dedicated to your rapid startup and continued use of CPS Enter-
prise Edition.
Page 1-2 Version 3.0 FPV CPS Enterprise Edition Client Installation
Guide
Chapter 1 Overview
Intended Audience
This guide is intended for the following audience:
• Customer Technicians
• Service Field Engineers
• Installation Field Engineers
• Technical Support Engineers
• Application Engineers
Chapter 1 Overview
Document Conventions
This guide uses the following conventions.
Any screen fields, buttons, tabs, or other controls that you can manipulate are
printed in bold type. Keys that you press on the keyboard are also printed in
bold type. For example:
Press the Exit button.
Press the Enter key.
Keyboard keys that you must press simultaneously are printed in bold type
and separated by a hyphen (-). For example:
Press Ctrl - C.
Instructions that require you to use the menu bar start with the menu name in
bold type, followed by a right arrow (>), followed by the menu option in bold
type. For example:
Select File>Exit.
Special notes, references to other sections in the guide, cautions, and warn-
ings are marked by an icon and located in the left margin. These icons are
illustrated and explained in below.
Table 1-1: Guide Icons
Icon Description
Note — important information you
must be aware of to use the system
successfully.
See also — a reference to information

elsewhere in the guide that is relevant
to this topic or procedure.
Caution — a recommendation that

you perform or avoid particular
actions to ensure smooth operation of
the system.
Warning — an indication that a signif-

icant problem with the system or con-
tact center operations may be
possible under certain circumstances.
Guide
Chapter 1 Overview
Introduction to CPS Enterprise Edition

Developed for contact centers with complex list management or collections
requirements, CPS Enterprise Edition offers Real-Time Portfolio Manage-
ment™, providing holistic, real-time management of call records, campaign
strategies, agent profiles, work sessions, and agent workflow. This next gen-
eration contact center solution makes it possible for contact center managers
to focus on business strategies, not work lists—delivering unparalleled align-
ment between corporate business objectives and contact center operation.
CPS Enterprise Edition integrates voice and data to manage calls for virtually
every application in today’s market, including:
• Teleservice
• Collections
• Fund raising
• Market Research
• Customer Service
CPS Enterprise Edition offers
• Microsoft Windows-based user interface

• Modularity by separating design features of software and hardware
• Scalability by distributing computer processing over a number of com-
puters
• Client/Server Architecture to improve responsiveness, flexibility, and
maintainability of applications.
Chapter 1 Overview
Install Process
SER Solutions personnel are responsible for installing and configuring server
software, including SQL Server, and Microsoft Windows (if not factory
installed), and all software related to CPS Enterprise Edition on the server,
restoring files from backups, and performing manual configurations to the
server. SER Solutions personnel will, upon installation of CPS Enterprise
Edition, install one client station. Customers are responsible for preparing
hardware and installing software to additional client workstations as per
instructions in this guide. If you have any questions concerning installation of
client software, contact SER Solutions technical support.
Guide
Chapter 2 Software Requirements
This section provides information on required software details for CPS Enterprise
Edition. Included are the following sections:
• Software Requirements
Chapter 2 Software Requirements
Software Requirements
SER Solutions provides all the software that is necessary to run CPS Enter-
prise Edition. The following is a list of software requirements to run CPS
Enterprise Edition according to individual needs.
All Stations
• Microsoft Windows XP Professional
• Microsoft Windows XP latest updates
• Computer Associates Unicenter Remote Control V. 6.0.77.0
System Administrator
• Microsoft Windows Access
• .Net Framework 2.0
• Computer Associates Unicenter Remote Control V. 6.0.77.0
Scriptwriter Station
• Visual Basic 6.0
• CPS Enterprise Edition VisualScriptor 2.1.1
Guide
Chapter 3 Installing Client Software
This chapter provides instructions for the preparation and loading of CPS Enter-
prise Edition Client software.
• Installation Process
• Mapping a Network Drive
• Installing the Client
• Starting the CPS Enterprise Edition Client
• Troubleshooting The Client Installation
Installation Process
The server for CPS Enterprise Edition must be set up and ready to run before
you can proceed with the client installation process. The first thing you
should do when installing client software is to map drives for each worksta-
tion. If you want to run reports, an administrator must configure the system to
feed data to the Enterprise Stats reporting package.
Guide
Mapping a Network Drive

To work from a workstation, you must map a common drive off of the CPS
Enterprise Edition Server.
To map a network drive, do the following:
1. On the Microsoft Windows Desktop, right-click on My Computer. The

context menu appears.
Figure 3-1. My Computer context menu.
2. Select Map a network drive. The Map Network Drive dialog box appears.
Figure 3-2. The Map Network Drive dialog box.
3. Enter the desired drive letter. The drive letter must be the same for all
workstations and match the server configuration. For more information,
consult your SER Solutions support representative.
4. Enter the folder as follows:
\\servername\u
with your server name as noted in the configuration.
5. In the Map a Network Drive dialog box, select Connect Using a Differ-
ent User Name. The Connect As dialog box appears.
Figure 3-3. The Connect As dialog box.
6. Enter the desired user name or Browse for the desired user name and
enter a password. Press OK. You return to Map a Network Drive dialog
box.
7. Press Finish.
Guide
Installing the Client

To install the Client, do the following:
1. In the <mapped drive>:\u\clientsw directory, select and run setup.exe.

The Welcome screen appears in the InstallSheild program. The CPS E2
Client box appears.
Figure 3-4. Title box.
2. Press Next. The Welcome box appears.
Figure 3-5. Welcome box.
3. Press Next. The Select Installation Folder box appears.
Figure 3-6. Selecting installation folde.
4. Press Next to use the default selection, or Browse for a different loca-
tion.
5. Confirm the installation.
Guide
Figure 3-7. Confirm installation.
6. Press Next. The installation begins. The Parameters box appears. Enter
the NPINST Location. This is the location where the client software is
located.
7. Enter the Server IP. This is the server where you installed the server soft-
ware.
8. Check the box to Update the Host file. This will ensure that when you
update the client software, it will be able to locate the server.
9. Press Accept.
Figure 3-8. Parameters box.
Figure 3-9. Installation complete box.
10. Start CPS Enterprise Edition.

11. Start the Administrator and login as admin to see if the client installed
properly.
12. If CPS Enterprise Edition times out, check the EISNewt.exe about box in
the System Tray to see if the hosts are setup correctly.
13. If it is incorrect, edit the hosts file.
Guide
Figure 3-10. Checking the EISNewt

box. This shows an error stating that
node 43 cannot be resolved. Edit the
hosts file to assign an IP to node 43.
After you have a running CPS Enterprise Edition system, you will need to
create objects before you can use CPS Enterprise Edition.
Starting the CPS Enterprise Edition Client

To start CPS Enterprise Edition, do the following:
1. In the Microsoft Windows desktop, select Start>Programs.

2. Select CPS-EE>Supervisor to open the Supervisor application, or CPS
Enterprise Edition ScriptVision.
To exit CPS Enterprise Edition, do the following:
Select File>Exit.
Guide
Troubleshooting The Client Installation

1. Request times out when logging in for the first time.
Solution: Check EISNewt about box to make sure hosts match. Modify hosts
file if needed.
2. Invalid Request error appears when logging in.

Solution: Put a valid license file in drEIStmp. Restart CPS Enterprise Edition.
3. The AutoAdmin tab in the Administrator doesn’t load correctly

Solution: Install the .NET framework on the client machine.
4. Admin crashes when you try to import records

Solution: Check you dbcnf dosp values. The slashes could be wrong or there
could be a typo in the value somewhere.
5. Side-by-side error in client installation.

Solution: In Admin client installation, if you get "side-by-side" error, it usu-
ally means that the computer is missing some required Visuaul C++ 2005
files. You may need to install them using vcredisp.exe.
Guide
Chapter 4 Installing Unicenter Remote Control
This section includes installation instructions for Unicenter Remote Control,
including the following topics:
• Introduction
• Installing on an Agent Station
• Installing an Administrator’s Station
• Setting User Preferences
Introduction
Unicenter® Remote Control is a secure application for controlling and sup-
porting Windows systems. Administrators can access, control, view, manage,
and modify remote systems from a centralized location.
Unicenter Remote Control is compatible with Microsoft Windows 2000 and

Windows XP operating systems.
Sample Host File

The following is a sample copy of the host file which requires that you define
the station name. The station name will be passed to the command string
when the Monitor agent selects a user to monitor.
Station Name
10.3.xx.xx CPSEE30 station30
10.3 yy.yy CPSEE28 station28
10.3.zz.zz CPSEE27 station27
Guide
Installing an Administrator’s Station

To install the Unicenter Remote Control for Administrators’ stations, do the
following:
1. Run the CAsetup.exe file from the CD to launch the Unicenter Remote
Control installer. The application will open if the CD drive has autorun
enabled. If not, select Start>Run from the Windows Desktop and find
the file and select it.
2. Select Install Products. This will present the product installation

options.
3. Select Install Locally Managed Configuration.
The install Wizard will appear, indicating that a reboot will be required
upon completion.
4. Select I Agree for both licensing pages.

5. Press Next. Enter the user information on the User Registration Informa-
tion screen.
6. Select Anyone who uses this computer (all users) for Install the appli-
cation for.
Guide
7. Choose the destination folder or accept the default path.
8. Press Next.
9. Press Install to begin the installation.
10. Once the files have all been put in place the Installsheild Wizard Com-
pleted screen will pop up.
11. Press Finish to complete the installation process.
12. After completing the installation, proceed with setting up the user
preferences/properties.
Guide
Setting User Preferences

After the installation, each station will have to have the preferences modified,
we are going to display the basic options required for CPS Enterprise Edition.
Right click on the URC icon in the Windows task bar, or select the Host Prop-
erties from the Unicenter Remote Control program in the Start, Programs list.
Tab Descriptions
General tab
The General tab displays the version information, computer name, domain
and the assigned IP address, including the default URC port number.
Host tab
The Host tab contains options for viewing and remote control. For CPS
Enterprise Edition purposes we will only be enabling the Stealth View and
Shared Control modes. Any other options that the customer may wish to
implement will not be executed from the Monitor selection menu. The cus-
tomer may however wish to use the Unicenter Remote Control application
independent of the CPS Enterprise Edition application.
Note: To hide the URC icon from the agent, select the Miscellaneous option:
and apply the “Hide host from desktop” setting.
Users tab
The Users tab contains the list of authorized users that have access to connect.
Once the domain EISADMIN user account has been added to the station as an
administrator, you will need to modify the user permissions to define what
options are available. Select the Administrator from the list of users, the
select the Permissions button to set the privileges.
Guide
Event Log tab

The Event Log tab has options for each host to record events to the Windows
Event Log as defined in the Advanced tab. By default this will be left on.
TCP tab
This tab provides configuration information on how TCP functions during a
remote connection. The default setting will be used.
SPX, HTTP protocols will be disabled and are installed by with the default
configuration.
Advanced Tab
The advanced tab is used to display and modify the host settings related to the
Event Log messages, host network configuration and functionality. The
default settings have not been modified.
Guide
Guide
Chapter 5 ClientUpdate Application
This section includes information on ClientUpdate for updating the Client appli-
cation. It includes the following topics:
• Introduction
• Using ClientUpdate
Introduction
ClientUpdate is an application that automatically looks for and updates client
applications. In CPS Enterprise Edition, ClientUpdate is the replacement for
NPINST. It is similar to NPINST since it also uses the .inf files in the clientsw
directory on the server to get file update information. ClientUpdate runs on
the client PC in the system tray located in the bottom right of the screen.
Guide
Using ClientUpdate
The ClientUpdate is a separate application that you must install on the Client
PC. When installed, it automatically appears in the startup list in the system
registry. After installing it and rebooting the PC, the ClientUpdate application
will run.
An icon for the ClientUpdate appears in the system tray.
Figure 5-1. ClientUpdate icon in

dormant state.
If the ClientUpdate application is checking for updates, in the process of

updating, or is showing that updates are ready, the icon changes.
Figure 5-2. ClientUpdate icon in

active state.
If you click on the inactive icon, a menu appears.
Figure 5-3. ClientUpdate menu.
The menu items include several optional items that you can select and dese-
lect, according to your preferences. It also inclues a scheduling option and run
now option.
Table 5-1: ClientUpdate Menu.
Option Description
Run Update Now Runs the applications selected in the menu list
once and immediately.
Schedule Update Schedules an update at a later time. You can

schedule an update in the middle of the night, if
desired, to avoid work interuptions.
Launch at Startup Adds or removes ClientUpdate from running during

Startup. Check to add to the Startup.
Backup on Update Creates a backup copy of any updated files after

running an update. This is a single backup that will
replace any previouosly created backup files.
Check for Updates Runs periodic checks for updates on the server.
Turn this feature off if you elect to schedule a Clien-
tUpdate.
Update Admin Displays a list of applications that you can update

from the server. The list is located in the config.inf
file in the CKT_NPINST directory.
\\<server>\\u\clientsw List of configured CKT_NPINST directory paths.

This list will only appear if you have multiple nodes
running. The path must contain a MASTERID file,
and at least one other valid path. You can only
select one of these paths at a time.
Selected paths become the source for the updates.
ClientUpdate will initially upon installation deter-
mine the path for the update based on the most
current MASTERID file. After that, the user can
change the selection.
Using the Command Line

You can remotely install, run, and configure the ClientUpdate on a client PC
using command lines. This makes it possible to perform installations from a
single central location. You can also use command lines instead of running
the ClientUpdate application from the system tray.
Table 5-2: Command Line options.
Command Description
-R Runs the ClientUpdate, immediately runs the

update process, and exits the application
Guide
Table 5-2: Command Line options.
Command Description
-I Installs the ClientUpdate application to run at Star-

tup. It also creates a desktop shortcut, starts a new
instance of the application, and exits. This com-
mand is used by the installer.
-U Removes shortcuts and startup settings, then exits

the application.
Guide
Appendix A IP Address/License Key Chart
This section includes a chart for IP addresses and License keys for CPS Enterprise
Edition client workstations. It includes the following:
• Introduction
• Client Worksheet
CPS Enterprise Edition Client Installation GuideVersion 3.0 FPV Page A-1
This document is proprietary and confidential to SER Solutions and is not for external distribution.
Introduction
Table A-1 on the following page may be used as a worksheet to document the
IP Addresses and software license numbers of each workstation.
The Client contains the following fields (Fields used for each client worksta-
tion will depend upon the client workstation type):
• Station Type: Ad - Administrator, Sp - SuperVisor, Sc - ScriptWriter,

or Mon - Monitor.
• Ext/Sta #: Extension/Station number.
• IP Address
• Control IT5
• Visual Basic License #
Page A-2 Version 3.0 FPV CPS Enterprise Edition Client Installation
Guide
Client Worksheet
Table A-1: Client Workstations
Node Station Control IT Control IT Visual

Ext/Sta.# IP Address
Number Type Host Viewer Basic
CPS Enterprise Edition Client Installation GuideVersion 3.0 FPV Page A-3
This document is proprietary and confidential to SER Solutions and is not for external distribution.
Page A-4 Version 3.0 FPV CPS Enterprise Edition Client Installation
Guide
Index
Index U
Unicenter Remote Control
User Preferences 4-12
Updating the client
A
ClientUpdate 5-3
Administrator’s Station Command lines 5-4
Installing
W
Unicenter Remote 4-8
Worksheets
C Server and Client A-3
Client
Installing 3-5
Starting 3-10
Stopping 3-10
Troubleshooting 3-11
Client/Server Architecture 1-5
ClientUpdate
Command lines 5-4
Introduction 5-2
Using 5-3
D
Database software 2-2
G
Graphical User Interface 1-5
I
Install process 1-6
Intended Audience 1-3
IP Address A-2
L
License key chart A-2
M
Mapping
Network Drive 3-3
March 2008 1-ii
Modularity 1-5
P
Process
Install 3-2
S
Sample Host File
Unicenter Remote Control 4-2
Scalability 1-5
Software components 2-2
CPS Enterprise Edition Client Installation GuideVersion 3.0 FPV Index-i

Nortel Contact Center
CPS Enterprise Edition Client Installation Guide
Document issue: Version 3.0
Document date: 15 May 2008
Product release: 7.0
Job function: Installation
Type: Technical Document
Language type: English
Except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT ‘AS IS’ WITHOUT
WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products
described in this document are subject to change without notice, and any notices or terms of use that may
accompany it.
Nortel, the Nortel logo, the Globemark, DMS, and Meridian are trademarks of Nortel Networks.

NN44400-316 3.0 Installation Client Install

Transféré par

Informations du document

Copyright

Formats disponibles

Partager ce document

Partager ou intégrer le document

Options de partage

Avez-vous trouvé ce document utile ?

Ce contenu est-il inapproprié ?

Droits d'auteur :

Formats disponibles

NN44400-316 3.0 Installation Client Install

Transféré par

Droits d'auteur :

Formats disponibles

Nortel Contact Center

CPS Enterprise Edition

Microsoft and MS-DOS are registered trademarks of Microsoft Corporation. Windows is a

Warranties The customer acknowledges that:

Version May 2008

Contact SER Solutions, Inc.

Technical Support: 800-950-4626

Chapter 1 Overview ........................................................................... 1-1

Chapter 2 Software Requirements .................................................. 2-1

Chapter 3 Installing Client Software ................................................ 3-1

Chapter 4 Installing Unicenter Remote Control .............................. 4-1

Chapter 5 ClientUpdate Application................................................. 5-1

Appendix A IP Address/License Key Chart.....................................A-1

CPS Enterprise Edition Client Installation GuideVersion 3.0 FPV Contents-i

Client Worksheet.......................................................................................... A-3

CPS Enterprise Edition Client Installation GuideVersion 3.0 FPV Contents ii

• Introduction to This Guide

Introduction to This Guide

Press the Exit button.

Press the Enter key.

Table 1-1: Guide Icons

See also — a reference to information

Caution — a recommendation that

Warning — an indication that a signif-

Introduction to CPS Enterprise Edition

CPS Enterprise Edition offers

• Microsoft Windows-based user interface

Mapping a Network Drive

To map a network drive, do the following:

1. On the Microsoft Windows Desktop, right-click on My Computer. The

Figure 3-1. My Computer context menu.

Figure 3-2. The Map Network Drive dialog box.

Figure 3-3. The Connect As dialog box.

Installing the Client

1. In the <mapped drive>:\u\clientsw directory, select and run setup.exe.

Figure 3-4. Title box.

2. Press Next. The Welcome box appears.

Figure 3-5. Welcome box.

3. Press Next. The Select Installation Folder box appears.

Figure 3-6. Selecting installation folde.

Figure 3-7. Confirm installation.

Figure 3-8. Parameters box.

Figure 3-9. Installation complete box.

10. Start CPS Enterprise Edition.

Figure 3-10. Checking the EISNewt

Starting the CPS Enterprise Edition Client

1. In the Microsoft Windows desktop, select Start>Programs.

To exit CPS Enterprise Edition, do the following:

Troubleshooting The Client Installation

2. Invalid Request error appears when logging in.

3. The AutoAdmin tab in the Administrator doesn’t load correctly

4. Admin crashes when you try to import records

5. Side-by-side error in client installation.

Unicenter Remote Control is compatible with Microsoft Windows 2000 and

Sample Host File

10.3.xx.xx CPSEE30 station30

10.3 yy.yy CPSEE28 station28

10.3.zz.zz CPSEE27 station27

Installing an Administrator’s Station

2. Select Install Products. This will present the product installation

4. Select I Agree for both licensing pages.

7. Choose the destination folder or accept the default path.

Setting User Preferences

Event Log tab