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Infosys has designed and developed products across industries. If you do not see a product similar to what you
require, contact us to discuss your needs.
Aerospace
Automotive
Product development of high-speed label printer, host system drivers and middleware components
Design and development of device drivers, core printer controller firmware, testing, roll-out and support at
sites for pilot installations
Solution development for POS product vendor
Design and development of an interactive TV application for a European cable service provider
Development of an embedded multimedia framework and audio/video components for various platforms
and operating systems
Development of next generation handheld scanners that integrate with web applications in near real-time
for a US package delivery giant.
Discrete manufacturing
Hardware
Medical Devices
New software products in the Patient Tracking and Health Information Management areas
Web-enablement of payor product suite including sustenance and maintenance
End-to-end product development for respiratory devices
End-to-end development of comprehensive healthcare monitoring applications
Innovation in all aspects of medical image-analysis platform and biochemical- markers in drug
development for a CRO
New product development, regulatory testing and support of several medical devices
News Highlights
Infosys announced today that it will manage internal IT services for Microsoft worldwide. As part of this
managed services agreement, Infosys will streamline implementation processes, simplify support and service, while
at the same time lowering the enterprise costs through the use of the latest Microsoft solutions such as Windows 7.
Infosys will provide Microsoft with IT help desk, desk-side services, and infrastructure and application
support from multiple global centers. Infosys will manage Microsoft's internal IT services for applications, devices,
and databases in 450 locations across104 countries.
Infosys will establish a dedicated Service Excellence Office to help Microsoft implement ISO 20000 and ITSM
Processes.
This agreement provides Infosys with a unique opportunity to partner with Microsoft IT and gain deep and
early expertise in the implementation and management of the latest Microsoft technologies, and thus enhancing
Infosys capabilities to help other customers leverage Microsoft's innovation and adopt these technologies.
Infosys has partnered with Unisys to provide global desk-side support and service desk based on their
strong capabilities, commitment to innovation and customer service. Unisys' multi-language service desk integrated
with desk side support will enable enhanced end-user productivity.
Key Quotes
"This managed services agreement will further strengthen the Infosys – Microsoft partnership, and is a
significant milestone in the multi-faceted relationship," said Sanjay Jalona, Vice President and Head,
Manufacturing North America, Infosys. "Infosys will deliver this engagement in an outcome based pricing model,
enabling Microsoft to associate and manage IT costs directly to business variables and demand."
"Infosys Infrastructure Management Services combined with our extensive partner ecosystem helps clients
manage the costs and complexity of an ever-changing technology landscape," said Anand Nataraj, Vice President
and Unit Head, Infrastructure Management Services. "Our landmark agreement with Microsoft based on a
unified IT Service Management roadmap will result in moving towards a service oriented organization along with
improvement in quality of existing and new services."
"Infosys demonstrated that it understood our transformational goals by introducing a flexible and
innovative end-to-end approach to manage our support infrastructure," said Jim DuBois, General Manager of
Service Management, Microsoft Corporation. "The fully integrated solution developed by Infosys, combined
with process compliance, a robust tool platform and the creation of a Service Excellence Office will help us enhance
how we deliver end-user computing services to our internal employees and partners while leveraging the innovation
and investments we make in developing new technologies."
Packaged Application Services
The Client
The North American subsidiary of a global electronics conglomerate, the client enterprise has a revenue base of over
a billion US dollars. It employs close to 1,000 people spread across multiple office locations with a very large
number of warehouses. The parent company makes and markets semiconductors, display and storage devices for the
computing, wireless, networking, automotive and digital consumer markets and is the third largest semiconductor
company in the world in terms of global sales for the year 2002.
Business Need
Creating value for customers by continuously improving business processes to deliver on time, every time is critical
to driving growth. This is a big challenge for the client considering the nature of the industry, which works on
extremely short lifecycles and therefore, an impeccable 'on-time delivery' record is a crucial success factor.
The legacy system, however, lacked the flexibility to enable its operations to absorb market fluctuations. Therefore,
the need to implement a robust business process to keep ahead of competition, reduce overhead costs and improve
cash flow.
From a technology point of view, the diverse existing systems, built on heterogeneous technology platforms, had to
be integrated.
Challenges
The key to success, however, depended in integrating disparate systems and achieving process efficiencies. The
challenges were:
Keeping pace with the competitor's reduced distribution times was tough and customer service enhancement was not
easy either.
Legacy systems of the client hampered the synchronization of its operations with market fluctuations.
As the customer is in an extremely short life-cycle industry, the 'on time delivery' record had to be improved while
keeping inventory levels and costs low.
The client was operating on disparate systems. A large number of satellite systems were being used that
were not integrated with the host system
Operating on disparate systems added to the complexities, as there were a large number of satellite systems
running independent of the host
The Infosys team had to integrate the new system with the satellite systems and put all new processes in
place in a very short time frame
Our Solution
Equipped with its proprietary IntERPrize methodology, and strong Oracle Applications' consulting and its unique
global delivery model, Infosys set about to integrate best-in-class Oracle ERP with custom applications to help the
client improve their business processes. As part of this mandate, Infosys undertook the following:
Evaluation and implementation of Warehouse Management System (WMS)/Transport Management System
(TMS) solution
Standardization of performance metrics across the organization to streamline the client's internal processes.
Infosys was involved in business process definition, program management, project management, package
evaluation, package implementation, key user training and post-production support
Strategy
Leveraging the IntERPrize, a team of 45 experts from Infosys decided on the methodology and approach to
implement the Oracle Application R11.0.3 to achieve process efficiencies. Infosys, using Oracle solutions,
streamlined the manufacturing, distribution, procurement and financial accounting processes of the client. These
were integrated with i2 Technologies' Demand Planner- a forecasting and planning tool. Also, a new enterprise
WMS / TMS product from HK Systems was evaluated and implemented for improving order-execution efficiency,
outbound visibility and reverse logistics. (The applications of i2 Technologies and HK Systems run on Sun Solaris
5.6 and Windows NT platforms.) An enterprise-wide data model was prepared for standardizing performance
metrics across the organization and streamlining the client's internal processes.
Business Value
Infosys completed the implementation in a record 18 months, which was 50% faster than the timeline given by
competitors and reflected a significant increase in ROI for the client. Other tangible benefits included the following:
The implementation imparted high visibility to the supply chain and improved demand planning and
execution
There was a significant improvement in cash flow due to real-time processes. A large number of processes
have been automated which has increased the efficiency and reduced overhead costs
The client witnessed significant improvement in its 'on time delivery' record due to the processes and
applications implemented by Infosys
There was closer understanding of business processes, leading to continuous, incremental changes since
post-implementation
A WMS/TMS package was evolved along with an Online Analytical Processing (OLAP) tool, which
resulted in an improved integrated system