ANNUAL SALES REPORT

2003 - 2004

Months Rupees Months Rupees

April 8,90,259 Oct 13,13,748

May 13,32,530 Nov 11,68,984

June 14,83,089 Dec 13,52,647

July 8,75,047 Jan 20,66,748

Aug 10,19,891 Feb 10,11,128

Sep 8,66,873 March 11,23,819

Sales Report

2500000

2000000

1500000
Rupees
1000000

500000

0 R u p e e s
April

May

June

July

Aug

Sep

Oct

Nov

Dec

Jan

Feb

March

Months
 QUESTIONNAIRE FOR THE CUSTOMER SURVEY

1). Name:_________________________________________________________________

2). Age:

 Below 20
 20 to 30
 31 to 40
 41 to 50
 Above 50

3). Occupation:

 Businessman / Self-employee
 Corporate employee
 Government servant
 Professional
 Others

4).From where you got the information about “Treat Resort”?

 News paper advertisement

 Friends
 Relatives
 Web site
 5). Please mark your opinion about the atmosphere surrounding the “Treat resort”?

 Natural & Pollution-free Atmosphere

 Peaceful & Serene Atmosphere
 Moderate Atmosphere

6). May I know the reason for selecting this resort?

 Location
 Facilities
 Secluded
 Natural Environment

7). State your opinion about the overall service provided at “treat Resort”?

 Excellent
 Good
 Average
 Below Average
 Poor

8). Please rate the services rendered by the stewards

 Strongly Satisfied
 Satisfied
 Neutral
 Dissatisfied
 Strongly Dissatisfied
9). How would you rate the quality of food in the resort?

Food quality Some Some

Strongly Strongly
characteristic What Neutral What
Disagree Agree
s Disagree Agree
Hot and fresh
Good variety of items
on menu
Excellent food quality
Tasty and Flavorful
taste

10). Give the suggestions for further improvement if any.







 QUESTIONNAIRE FOR EMPLOYEE SURVEY

1). Name: __________________________________________________________

2). Designation: _____________________________________________________

3). What were your expectations before getting into this job and were they fulfilled?
 Work satisfaction
 To get position as per my qualification
 To inculcate more skills
 To get good facilities
 To get good experience
 No expectation

4). May I know the reason of selecting this resort for doing this job?
 Better future prospect
 Good & reputed resort
 Reasonable payment
 Good strategy and work procedure.
 Good management.
 Overall good performance of the resort
5). Please choose one of the following for each of the items displayed

Aspects of work environment Strongly Somewhat Neutral Somewhat Strongly

Disagree Disagree Agree Agree
Job was challenging
Skills were effectively used
Job orientation was effective
Workload was reasonable
Sufficient resources were
available
Work environment was safe,
Comfortable & appropriately
equipped

6). Overall how satisfied are you with your position at this Resort?
 Dissatisfied
 Somewhat dissatisfied
 Neutral
 Satisfied
 Very Satisfied
 N/A

7). How motivated are you to see the company succeed?

 Very motivated
 Somewhat motivated
 Not very motivated
 Not at all motivated
 Not sure
8). How flexible is the company with respect to your family responsibilities?
 Very inflexible
 Somewhat inflexible
 Neutral
 Somewhat flexible
 Very flexible

9). Would you refer a friend to apply for a job at this company?
 Definitely
 Probably
 Not sure
 Probably not
 Definitely not

10). Are you satisfied with the paid holidays, which you are getting annually?
 Dissatisfied
 Somewhat dissatisfied
 Neutral
 Satisfied
 Very Satisfied
 N/A

11). I receive enough opportunity to interact with other employees on a formal level.
 Strongly Disagree
 Somewhat Disagree
 Neutral
 Somewhat Agree
 Strongly Agree
 N/A