Case Study Information Technology Consulting YOUR SUCCESS IS OUR FOCUS

Leading Information Technology Solutions Provider Enhances Productivity

Client Overview
A leading player in the Information Technology (IT) consulting business, providing systems integration, network engineering, project management, and
technical support services.

To help the company reduce costs, increase productivity, and ensure faster turn-around, Maintenance and Development Services
Hexaware provided Datawarehouse and Business Intelligence Support and Maintenance
Application enhancements resulting from
through its cost effective onsite-offshore delivery model. This would ensure:
user process changes were carried out
Streamlining the Corporate IT decision environment Application enhancements providing
Enabling effective decision making at the strategic (Analytical dashboards) and operational operating efficiency/effectiveness
level
improvements were implemented
Managing development & support concurrently
Application enhancements also included
Integrating new source applications into the Enterprise Data Warehouse on an ongoing basis
development of Application upgrades,
The Solution Infrastructure upgrades and adding
The solution involved: patches
Strategic initiatives like setting up Executive Management Dashboards for Top Management
Technology Environment
using Business Objects Analytics
Business Enabling Technology initiatives like New Datamart Construction, Sales & Marketing OLAP Tools – Business Objects XI,
Analytics, Project Accounting Analysis etc. Microstrategy
Infrastructure Optimization initiatives like BI & ETL Tool Standardization Projects, .NET ETL Tools – Informatica 7.1, Microsoft DTS
platform standardization 2000
Lights-on 24*7 Support for BI Infrastructure both on the ETL & Reporting side Databases – Oracle 9i, SQL Server 2000
User-Centric initiatives like On-call support for any query on Business Objects for over 8000 Other Technologies – JSP, ASP, PL/SQL
users across 51 countries Source Systems – PeopleSoft, Siebel,
Oracle ERP, Legacy systems
Methodology
Hexaware followed the Agile methodology to support the Multi-Release Framework and
accommodate changes “gracefully” in the system. The various phases were:
Creating & Prioritize changes The Challenge
Creating phase plan Hexaware’s comprehensive services
Identifing “Cycles” enabled the company to:
Creating Release Plan
Decrease total cost on a Year-on-Year
Executing Cycles
basis
Delivering Release
Increase throughput of service requests
Delivering Phase
Completing changes on a monthly basis leading to faster
turn-around time for new user
Support Services requirements
Support was provided on the 58 applications of the company’s Sales and Marketing Function Increase productivity
involving Business Objects, Informatica, Visual Basic, SQL Server, Oracle PL/SQL, ASP etc.

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