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How to contact SPSS Inc. Use our Web site, www.spss.com , for access to a

How to contact SPSS Inc.

Use our Web site, www.spss.com, for access to a wealth of information and to contact virtually every department within our organization. To contact us, choose the “Contact Us” link at the bottom of any page on www.spss.com. For information on contacting technical support, please refer to the section entitled “SPSS Technical Support.”

SPSS Customer Service

Customers who need non-technical service, including assistance regarding encryption code issues, should contact SPSS Customer Service. Go to www.spss.com, select the “Services” menu bar tab on the home page, and then the “Customer Service” link in the right-hand navigation sidebar.

SPSS Training

SPSS Training provides expert instruction covering the range of SPSS products. More than 70 courses are available on topics ranging from statistical and survey analysis to data mining, market research, reporting, and predictive analysis. SPSS Training offers public courses in many locations across the globe, customized group training at your location, and training via the Internet to deliver the knowledge you need at your convenience. Those who are new to SPSS software or need training in advanced topics can register for classes or find more information at www.spss.com/training.

SPSS Technical Support

SPSS Technical Support provides comprehensive post-purchase technical assistance to SPSS customers. The level and type of support may vary by software license. A primary method of providing you with the information you need is via the SPSS Technical Support Web site, support.spss.com.

To access the SPSS Technical Support Web site, you will need a user ID and password. If you do not have a user ID and password, please visit SPSS Technical Support at support.spss.com, click on the “Login to Online Tech Support” link, and choose “Request a Login.”

For technical assistance online, please visit SPSS Technical Support at support.spss. com and log in

For technical assistance online, please visit SPSS Technical Support at support.spss. com and log in with your user ID and password. When you reach the secure Technical Support home page, click on the “Troubleshooting” link. Then use the “Resolution Search” option or search “Frequently Used Resolutions” to find the information you need. If you are not able to find an appropriate resolution, please click on the “Contact Us” link to find contact information for your location and product.

Manuals

Where to purchase manuals Printed user manuals are available for many of our products. To order product manuals in the U.S., go to www.spss.com/estore/softwaremenu/book.cfm.

For orders from all other countries, go to www.spss.com/estore/softwaremenu. From there, select your country, and find the current list of manuals and ordering information.

Newsgroups

Newsgroups and listservs provide a forum for users of SPSS Inc. software to communicate, share insights, and learn from the experiences of their colleagues around the world. Please note that these are user forums, not official support channels.

The following newsgroups are available internationally:

SPSSX-L — The general SPSS newsgroup discusses computer, statistical, and many other issues related to the successful use of SPSS Inc. software products. SPSS Inc. does not sponsor this newsgroup, but does participate. To subscribe, please send an e-mail to listserv@uga.edu. E-mail text should be: subscribe spssx-L firstname lastname.

CLUG-L — The SPSS Inc.-sponsored Clementine ® discussion group provides a forum for discussing Clementine and sharing data mining experiences with others. To subscribe, please send an e-mail to listproc@spss.com. In the body of the message, include the following in plain text (not HTML): subscribe CLUG-L firstname lastname.

Try before you buy. Please visit www.spss.com to download trial versions of our most popular software.

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Check the box(es) that best describe(s) the industry in which you use the software licensed from SPSS Inc. (check all that apply).

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