SYNOPSIS

OF
PROJECT

E-BANKING SERVICES
PROVIDED BY
STATE BANK OF INDIA(SBI)

SUBMITTED BY: MRINALINI DAS

COURSE CODE- MBA - 4TH SEMESTER
SPECIALIZATION- “OPERATION MANAGEMENT”.

Background
Fourth Semester MBA with specialization in Operation Management, I was searching
for a project area which should go along with my career in Operation division o
f banking industry and utilizes my skills and knowledge. So it was narrowed down
to the study of Internet Banking of State Bank Of India.
Objectives
The main objectives of the E-Banking are:
• To understand the concept of Internet banking
• To find out the importance of E-Banking to bank as well as customers.
• To get aware of various aspects of net banking
• To build up SWOC analysis of Internet banking of SBI
• To build up various solutions for drawbacks in net banking
• To know the future prospects of E-Banking.
Scope of study
The study is made taking consideration of whole State Bank of India. With refer
ence to experience availed at Laitumkhrah branch.
Need of the Study
This study is needed to find out the working of Internet Banking of SBI and its
importance to customer as well as to bank.
Data Collection
.The data is to be collected from Operation Manager of SBI, BIMALENDU BISHNU and
by the official website of State Bank Of India and Reserve Bank of India projec
t is divided into various chapters dealing with various issues in the project. T
here are in total seven chapters.

INTRODUCTION
There is a sea change in the media world. While most consumers see the news pape
rs, the same magazines and listen to the same radio programs, behind this bland
public exterior there is a seething world of innovation, acquisition, global par
tnership and divorces, births and deaths… all of it most readily interpreted as th
e inevitable result of the technological revolution that is in the process of
merging telephones, computers, televisions in to a single all singing, all danci
ng magic kit that will, very possible, change all of our lives more than we can
imagine some day
There are 2 ways you can respond to this 1 is to panic, which may mean simply cu
rling up in a corner and wishing that it would all go away. The other is to embr
ace the new religion with messianic fervor and go out to proclaim the millennium
. I welcome you to the new emerging world of the Info-High-Way, destined to rede
fine the world of communications:

What Is Internet Banking?

Internet Banking System is a system that has been developed in order to help cli
ents with the daily day-to-day transactions. Internet banking systems means that
clients can now do banking at the leisure of their homes.
Also known as online banking, the system allows both transactional and non-trans
actional features.
Online banking or internet banking allows customers to conduct financial transac
tions on a secure website operated by the retail or virtual bank

COMPANY PROFILE
State bank of India:-State bank of India is the nation’s largest and oldest bank.
Tracing its roots back some 200 years to the British East India Company (and ini
tially established as the Bank of Calcutta in 1806), the bank operates more than
15,000 branches within India, where it also owns majority stakes in six associa
te banks. State Bank of India (SBI) has more than 80 offices in nearly 35 other
countries, including multiple locations in the US, Canada, and Nigeria. The bank
has other units devoted to capital markets, fund management, factoring and comm
ercial services, credit cards, and brokerage services. The Reserve Bank of India
owns about 60% of State bank of India.
METHODOLOGY
Research Methodology is a way to systematically solve the research problem. The
methodology includes the method, procedures and techniques used to collect and a
nalyze information. It is objective, precise and arrives at conclusions on the b
asis of verifiable evidences. The Research Methodology that is to be used for ca
rrying out the project work is discussed as under:
Primary Research: - In primary research, data are collected for the first time a
nd such data happen to be original in character.The methods that will be used fo
r collecting Primary data include:-

Interview Method: It is one of the prominent methods of data collection. It is d

one through face to face contact with the HR department staffs of the Power Grid
Corporation of India Limited, NERTS, RHQ, Shillong.
Questionnaires: The general form of the questionnaire that will be used for the
purpose include close ended questionnaire. Under closed-ended questionnaire, pos
sible answers are specified and answers that are easier to interpret and tabulat
e are provided:-
Secondary Research: - Here it means collecting the data that are already collect
ed by someone else. It would include:
Books.
Reports and records maintained by the organization
Internet Source

ANALYSIS
Analysis begins with the collection of data which include both primary as well a
s secondary data. The term analysis refers to the computation of certain measure
s along with searching for patterns of relationship that exist among data-groups
.
Once the data has been collected, it is important to analyze the collected data.
The types of analysis used are:-
Tabulation:Tabulation is the process of summarizing data and displaying the same
(i.e. in the form of statistical table) for further analysis. In a broader
sense, tabulation is an orderly arrangement of data in columns and rows.
Charts, Graphs and Diagrams:
In addition, a variety of charts, graph and diagrams are used to represent the d
ifferent categories of answers to the questions.

CONCLUSION
A detail Study on the project E-banking Services provided by SBI we will came to
know that Internet banking is clearly the way forward for the State Bank of Ind
ia. It provides comfort to customers at the same time it provides cost cutting t
o SBI by eliminating physical documentation. Internet banking saves time of bank
as well as those of customers. Study states that internet banking provides grea
ter reach to customers. Feedback can be obtained easily as internet is virtual i
n nature. Customer loyalty can be gain. Personal attention can be given by bank
to customer also quality service can be served. Bank should know that No system
is perfect, however a system of such a type will need to be very secure. This is
a system which holds account details and customers wealth. If such a system was
not trusted and not reliable, then SBI would face serious laws and would lose b
usiness.SBI providing quality customer service, greater reach, customer loyalty,
easy access to information, 24 hours access, easy online applications etc. SBI
should put efforts to multiply the number of strengths. In terms of weakness I c
ome to know some of the major weaknesses they are lack of awareness of internet
banking among the customers, obsolesce of technology related to security, compli
cated procedures of availing internet banking facilities, lack of knowledge amon
g the employees of SBI. SBI should concentrate on the weaknesses and reduce them
to zero.
By encasing such opportunities bank can become the leader in banking sector of I
ndia. In the last segment I come to know about various challenges which are in f
ront of SBI, like sameness in IT infrastructure within various banks, need of va
rious vendor supports for complex technology, maintaining secured IT infrastruct
ure, alternative mechanism in case of failure of present security system.
The company can take the advantage of the reputation it has created in the marke
t for itself and become more competitive
The recommendations and suggestions given, if adopted will improve the position
of the company substantially and optimal profitability coupled with better servi
ce and satisfactions for investors may be achieved.
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