Survey Questionnaire on Internet Banking Facilities

Q1. What type of Bank account you hold:

a. Current A/c d. Recurrent Deposit Account

b. Savings A/c e. Don’t have a account.

c. Fixed Deposit A/c

Q2. How do you like to carry out your banking transactions?

a. Phone Banking d. Personal Visit

b. Internet Banking

c. ATM

Q3. Which bank you hold account with:

a. ICICI Bank d. HDFC Bank

b. Axis Bank e. Punjab National Bank
c. SBI Bank f. Others________________________

Q4. Does your Bank provide Online banking facilities?

a. Yes
b. No
c. Don’t know

Q5. How frequently do you use the online banking services of your Bank?

a. Always c. Rarely
b.Often d. Never

Q6. When you visit a Banks website what features do you look for?

a. Seeking product and rate of interest information

b. Calculate loan payment information
c. Download loan applications
d. Download personal bank transaction activity
e. Check balances on-line
f. Apply for credit cards online
g. Inter-account transfers
h. On-line bill payments
i. Other________________________________________________
Q7. Are you satisfied with the internet banking services provided by your bank? (also
mention the bank name)

S.NO NAME OF THE BANK SATISFIED (Please Tick)

1 Yes/No
2 Yes/No
3 Yes/No

Q8. What amount of money you transact Online for?

a. Less than Rs.10,000

b. Between Rs.10,000 to Rs.50,000
c. More than Rs.50,000

Q9. Why do you prefer to transact Online?

a. Convenient
b. Round the clock service
c. Time saving
d. Lower cost
e. No Waiting Time
f. Never transacted Online

Q10. What factors discourage you from using internet banking?

a. Theft of confidential information d. Misrepresentation of important facts

b. Mishandling of data e. Lack of technical knowledge
c. Availability of requisite hardware f. Others______________________

Q11. What type of problems have you encountered while using internet banking?
a. Problems while logging in
b. Problems while transacting
c. Transaction occurring more than once

d. Never encountered any problems

e. Never transacted online

Q12. Rate the following factors –

S.No Factors Strongly Agree Neutral Disagree Strongly

Agree Disagree

1. Internet Banking is more

convenient then normal banking.

2 Internet Banking is Safe and

Secure

3 Internet Banking services

provided by the banks is reliable

4 Bank provides proper assistance

to the users for using internet
banking

5 Online banking services is a

concerning factor while selecting
the bank of your choice

Q13. Monthly income:

a. Less than Rs20,000
b. Rs.20,000 – 30,000
c. Rs.30,000-50,000
d. Rs.50,000 and above

Name _________________________________________ Age_____(Years)

Education___________________________

Gender__________ (M/F)