SQB 4034

 Benchmarking
 
Semester : JANUARY 2011
Course Leader : WAN HENDRA BIN WAN HAMZAH
Office Location : FACULTY OF BUSINESS ADMINISTRATION, UNIRAZAK

Telephone : 03-76277118
E-mail : w.hendra@unirazak.edu.my
Consultation Hours : 4 hours/week
 
Course Synopsis
The course examines the concept of benchmarking, the criteria for successful benchmarking and later
apply their understanding of the benchmarking strategy to the various organizations in which they work.
 
Course Objectives
At the end of the course, learners will:
1.       develop skills in benchmarking
2.        increase knowledge and awareness of benchmarking
3.        improve responsiveness to changing situations and circumstances
 ensure students are able to successfully utilise the knowledge and skills in both private and
public management.
Learning Outcomes
At the completion of the subject, students should be able to:
      differentiate benchmarking processes from other processes.
      formulate the benchmarking exercise for an organization.
      compare the benchmarking  activities in the private and public management.
      evaluate the benchmarking processes. 
 
Required Materials
Bogan C.E with English, M.J (1994), Benchmarking for Best Practices.  New York:McGraw Hill
 
Damelio,R. (1995), The Basics of Benchmarking. Portland: Productivity Inc.
 
Spendolini M.J. (1994), The Benchmarking Book, New York:AMACOM
 
Harrington and Harrington, (1995), High Performances Benchmarking: 20 Steps to Success . New
York:Mc Graw Hill
 
Camp R.C. (1995), Business Practices Benchmarking.  Milwaukee:American Society For Quality
Association. 
 
Patricia Keehley, Stevin Medlin, Sue MacBride, Laura Longmire(1997)  Benchmarking for best
practices in the public sector : achieving performance breakthroughs in federal, state, and local
agencies.San Francisco: Jossey-Bass
 
Sylvia Codling (1996), Best practice benchmarking : an international perspective  ,Houston, Tex: Gulf
Publishing Company.
 
 
Optional/Additional Materials
1. http://www.iso.ch/iso/en/iso9000-14000/iso9000/qmp.html
2. http://cmg.wkac.ac.uk/courses/bs 3008
3. http://sol.brunel.ac.uk/~jarvis/bola/quality1
 
Course Assessment
Quiz                                 : 10%
Assignments                      : 20%
Mid Semester Test                : 20%
Final Examination               : 50%

Total                                100%
 
 
Course Requirements & Policies
 
You are expected to fulfill the following requirements of the course to obtain a grade:
 
         Attendance
 
You need to fulfill at least 75% of the attendance
 
         Participation
 
You are expected to participate actively during class/lecture’s hours. 5% will be allotted for
participation
 
         Assignments
 
Two individuals assignments will be given to you and you to submit according to the time given
to you.
 
    Mid-Term Test
 
Mid semester test is a subjective question. 20% will be given to you through assignments
 
         Final Examination
 
Final examination will be in essay format and it is worth 50% out of the total marks
 
 
Examination Format
 
    Final exam paper is divided into two sections. Section A worth 40% consist of four questions. Each
of the questions worth 10%.Whereas       
    section B worth 60% consist of three questions and each questions worth 20%. The duration of
the exam paper is three hours.
 
 
 
 
 
Course Delivery Plan (Study Plan)
 
 
 
         
Week Mod Readings / Topics Learning  
e Covered Activities/Evaluation Remarks/Deadlines
(FTF)
1 FTF 1. The Benchmarking Discussion  
concepts
 
2 FTF 1. The Benchmarking Assignment  
Process  
3   Mid Semester    
Break CNY
4 FTF 2. Stages    
of  Benchmarking
-          Determining the
Benchmark
1. Forming the
Benchmark team
5 FTF 3. Stages of QUIZ  
Benchmarking
 Identifying
benchmark partners
 Collecting and
Analysing
benchmark  informat
ion
 Taking actions
6 FTF Keys for success of    
Benchmarking
7 FTF Managing Best Practices Mid semester test  
Knowledge
8 FTF Ethical and Legal issues of    
Benchmarking  
9   FTF Strategic Planning of   Submission
    Benchmarking assignment
    Performance Measurement
    and Benchmarking
   
   
 
10 FTF Benchmarking and Business    
Process Re-engineering
11   Benchmarking  and Public    
and Non-Governmental
Organisations

12   Benchmarking and Change    

 Management
Benchmarking and Timed-
based competition
13   Benchmarking,Globalisation    
and Information
Communication Technology
14 FTF Benchmarking in the    
21st Century:  A critical
analysis of Benchmarking
15   Class Review    
16   Exam Week    
17   FINAL    
EXAMINATION