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Every day you are receiving numerous calls through your land line or your
mobile phone. Speaking on telephone may be easy. But handle and answering
calls with good phone etiquette is much hard. How did you handle your calls?
Sometimes your reply may be harsh or irresponsible due to many factors. Here
we offer you some nice tips how to speak very nicely on the phone.
1. While attend phone call just say µ  µand introduce yourself with your
name. If you receive calls other tha n your home phone like works, just say µ

  ?¶ Never say µ

µ, µ
µor µ

2. Always begin your conversation by introduce yourself, even it is a personal
3. After introduce yourself, request the caller details politely. The n ask him
about his need.
4.If someone is calling to your phone and request to connect your co -worker in
your works, if that specified person is not available, just reply them simply µI
am sorry¶ and update the status of your co-worker availability, and ask him to
5. Never hold a call and keep the caller waiting more than a minute, unless if
you are expecting very important call. Or else explain your position and request
him to call back some time later.
6. If the caller didn¶t know about you, just introduce yourself briefly when you
start your conversation.
7.When you Finish your call just say µ  µ or µ  µ or µ
8. If you are the one who making call, before start conversation i ntroduce
yourself briefly.
9. Never scream on phone line when you making calls or receiving calls, if you
didn¶t hear voice from the other end. The problem may be in your phone or your
connection error. So, make sure the caller had a same problem and how h e hears
your voice in their end.
Specialized quantiles

Some O-quantiles have special names.

p The 2-quantile is called the median

p The 3-quantiles are called tertiles or terciles ĺ T
p The 4-quantiles are called quartiles ĺ Q
p The 5-quantiles are called quintiles ĺ QU
p The 6-quantiles are called sextiles ĺ S
p The 10-quantiles are called deciles ĺ D
p The 12-quantiles are called duo-deciles ĺ Dd
p The 20-quantiles are called vigintiles ĺ V
p The 100-quantiles are called percentiles ĺ P
p The 1000-quantiles are called permilles ĺ Pr



p     (designated Q1) =     = cuts off lowest 25% of data = ¢     
p     (designated Q2) = 
 = cuts data set in half =     
   (designated Q3) =     = cuts off highest 25% of data, or lowest 75%
= ã     

The difference between the upper and lower quartiles is called the  O    .

In descriptive statistics, a   is any of the nine values that divide the sorted data into ten equal parts, so that
each part represents 1/10 of the sample or population. Thus:

p The 1st decile cuts off the lowest 10% of data, i. e., the 10th percentile.
p The 5th decile cuts off lowest 50% of data, i. e., the 50th percentile, 2nd quartile, or median.
p The 9th decile cuts off lowest 90% of data, i. e., the 90th percentile.

In statistics and the social sciences, a    (or centile) is the value of a variable below which a
certain percent of observations fall. For example, the 20th percentile is the value (or score) below which 20
percent of the observations may be found. The term percentile and the related term percentile rank are often
used in the reporting of scores from norm-referenced tests.
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