MAGON MICHELLE HAGY

8660 Denmark St.

Knoxville, TN 37931
mmhagy@gmail.com

COMMUNICATIONS SPECIALIST AND IMPLEMENTATION CONSULTANT

Healthcare Industry Software Implementation Consultant and Specialist with experience coordinating the implementation
and training of a Physician Contact System and Hospital Emergency Room Call Schedule for key hospital accounts in large
metropolitan markets. Experience (1) traveling across U.S. to determine client needs, establishing project
specifications, and providing system/application training to all levels of medical professionals; (2) managing project
execution from pre-implementation meetings through go-live and post implementation support; (3) analyzing
physician workflow to develop/modify training protocol; (4) overseeing project management to ensure satisfaction
and understanding of system applications; (5) performing on-site software troubleshooting to resolve client-specific
issues and; (6) working within SalesForce.com to manage and maintain client relations.

Education:
UNIVERSITY OF NORTH CAROLINA AT ASHEVILLE, Asheville, NC 28804
Bachelors in Mass Communications (May 2007) GPA – 3.2

Professional Experience:
F.A.S.T ENTERPRISE, LLC Oklahoma City, OK January 2011 - March 2011
Software Developer:
Working on site at the State Capitol Tax Commission Office designing and programming the tax software
system GenTax to meet the clients specific needs.
Using Microsoft SQL Server to write, copy and debug computer code used in the creation of Oklahoma’s
GenTax system.
Working along side state department employees to discuss and evaluate their specific needs and goals within our
system.
Overseeing the migration of manager tools within GenTax from the Development to the Testing stages
Testing previously developed manager tools to determine if there are any errors being thrown and if so following
the error path and determine how to correct the problem
Presenting Demonstrations for state employees to provide explanations of newly developed attributes and
functions
PERFECTSERVE, Knoxville, TN 2008 - 2010
Implementation Consultant:
• Providing system implementation assistance to clients using a platform that has become the nation's leading
provider of physician contact and communications management solutions.
• Serving as primary implementation specialist for Physician Contact System for hospital system-wide
applications.
• Meeting with physicians who admit patients to the hospital to gather information that will be used to establish
call routing communication plan between hospital and physicians using their existing phone/page network.
• Performing comprehensive testing for the client hospital for each physician office location.
• Training groups of hospital based physicians on specific use and application of technology
• Remaining on site after implementation to provide additional training and support or modify the system as
needed to meet user requirements and maximize application.
• Establishing collaborative relationships with all users, including physicians, nurses, and healthcare executives.
• The creation of an online instructional video helping clients better understand the call management abilities
• Selling our services to practice accounts located across the country
• Consulting with individual practice accounts analyzing their needs in order to establish their own personal call
routing solutions
• Using SalesForce.com to manage and maintain client relations
• Working with a CMS based program to manage web content
• Utilizing all areas of Microsoft office, including Visio, PowerPoint and Adobe programs such as Flash and
PhotoShop
PROFESSIONAL PHOTOGRAPHIC SERVICES– Knoxville, TN January 2003- February 2008
Office Coordinator:
• Building relationships and maintain excellent customer service for all clients
• Managing client files and perform purchase transactions
• Onsite assisting of photographers and their subjects
• Digitally manipulating photographs within Photoshop and preparing them for print
• Creating multiple school composites
THE BILTMORE FOREST COUNTRY CLUB Asheville, NC, June 2006 – October 2007
Server / Trainer:
• Delivering excellent service to the members of our exclusive private club, as well as their guests
• Set up, organized and providing service for various special events
• Advising and training new employees of service methods and high standards