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Associate Performance Review - Evaluation by Self and Manager
Status: Submitted
Name: Title:
Abhas Agrawal Associate Software Engineer
Manager's Name: Business Unit:
Ankur Sharma Global Services
Review Time in Job:
Business Group:
Period: years months CORP
2011
Goal-Setting
Meeting Mid-Year Review Date: Year-End Review Date:
Date: - Not Set - - Not Set -
- Not Set - Required. Required.
Required.
 Goals & Results / Goal Achievement

• Goal-Setting: Manager and associate document 3 to 6 specific

goals, using the SMART (specific, measurable, attainable, relevant
and results-focused, time-bound) criteria.

• Performance review: Manager and associate document progress

against goals and identify appropriate rating.
Add Goal

Result / Goal
Goal (Using SMART criteria)
Achievement
ETG Goals.
1.PPM Time Sheet should be submitted on time. This
would be Measured against PPM reports.
Freequency -- Monday by Noon for Submission and
Tuesday Noon for Approval
2.Acknowledge and begin troubleshooting Spectrum
Major and Critical alarms within 5 minutes of the
alarm. this will be measured against the spectrum
report.
Freequency -- by end of 2nd Quarter
3.Cross Training on assigned Platforms thus be
available to monitor other Data Center network
devices also.
This will be measured against Ability to effectively
monitor and correctly react to Spectrum
alarms/alerts r:Commit Save
Target --- End of Year 2011.
4.Reduce the SEV 1 Incident Engagement time from
the 2010 average of 34 minutes.
This will be measured against Monthly Metrics for
ETG and Spectrum measurements acknowledging
alarms/alerts.
Freequency --- End of the year 2011.
5.Achieve all financial targets.
This will be measured against Financial statements
out of SAP (this obj. assumes we get data and
reports).
Freequency --Quarterly and EOY
added by: Ankur Sharmadate assigned: 3/22/2011
KRA 1.0 Project excellence
SUB KRA 1.1 Incident/Network outage
troubleshooting/Tasks
execution
Description/target Number of Incident/Network
outage/Telecom
troubleshooting & tasks execution's artifacts
r:Commit Save
Measurement Adhere to the Standard operating
procedures &
guidelines.
Weightage 40%
added by: Abhas Agrawaldate assigned: 3/10/2011
KRA 1.0 Project excellence
SUB KRA 1.2 Service Request/Change
implementation
Description/target Adherence to time lines of specific
change or
work orders
Measurement On time change and work orders r:Commit Save
execution. No
deviation from mentioned timelines.
Weightage 20%
added by: Abhas Agrawaldate assigned: 3/10/2011
KRA 2.0 Customer Related
SUB KRA 2.1 Customer Appreciations
Description/target Appreciations from Customer on
the quality of
work.
Measurement 1 Major appreciations from customer
r:Commit Save
on individual
performance (Direct/In-direct)
Weightage 5%
added by: Abhas Agrawaldate assigned: 3/10/2011
KRA 2.0 Customer Related
SUB KRA 2.2 Customer Escalation
Description/target Complaints from customer for the
r:Commit Save
candidate on
attitude, behavior, conduct and work quality
while being onsite or offshore
Measurement '0/ =1 complaint but low severity
(met) >1 but
repeated low severity (missed), >=1 high
severity (missed)
Weightage 5%
added by: Abhas Agrawaldate assigned: 3/10/2011
KRA 3.0 Process Compliance
SUB KRA 3.1 Attendance in shift as per defined
process/roster
Description/target Understanding of rotational shift
processes &
Client timesheet
Measurement PPM compliance (External) & GS
Timesheet
r:Commit Save
compliance
(Internal).
Online test related to quality/organizational
initiatives
Weightage 8%
added by: Abhas Agrawaldate assigned: 3/10/2011
KRA 3.0 Process Compliance
SUB KRA 3.2 Project/Process improvement
Description/target Giving process improvement
suggestions,
referrals, participating in quality quiz, bright
ideas, employee survey etc. r:Commit Save
Measurement 0-missed, =4 met > 4 surpassed
Weightage 2%
added by: Abhas Agrawaldate assigned: 3/10/2011
KRA 4.0 Self Development
SUB KRA 4.1 Technical Training/Soft Skill Training
and .
knowledge Sharing
Description/target Attending Trainings (Domain /
Technical) and
Knowledge Sharing with other team members
Measurement 40 hours training attended for
r:Commit Save
technical and soft
skills in a year
Knowledge sessions conducted with other team
members.
Weightage 5%
added by: Abhas Agrawaldate assigned: 3/10/2011
KRA 4.0 Self Development
SUB KRA 4.2 Certifications
Description/target Technical/Domain/Process
Trainings
Measurement At least one Technical Certification and
one
r:Commit Save
Domain/Process Certification in 1 year as per
defined guidelines.
Weightage 10%
added by: Abhas Agrawaldate assigned: 3/10/2011
KRA 4.0 Self Development
SUB KRA 4.3 Leave Management
Description/target Manage Unplanned Leaves
Measurement No of Unplanned leaves per
quarter should not be more
r:Commit Save
than 1
Weightage 3%
added by: Abhas Agrawaldate assigned: 3/10/2011
KRA 4.0 Self Development
SUB KRA 4.4 Participation in
BU/Organization Level
activities
Description/target Participation
Measurement Participation in at-least 1 r:Commit Save
event in the year
Weightage 2%
added by: Abhas Agrawaldate assigned: 3/10/2011
Rating Definition

Overall Results / Goal Achievement Rating

Too
Highly Somewhat Needs New
Effective Comments
Effective Effective Improvement to
Rate

Manager
Rating Definition Competency Definitions

Fiserv Competencies

Associate Rating Manager Rating

To
Too
o
Highl Some Highl Some Ne
Needs Ne Not Needs Not
y Effec what y Effect what w
Improv w Obse Improv Obser
Effect tive Effect Effect ive Effecti to
ement to rved ement ved
ive ive ive ve Rat
Rat
e
e

Client
Focus

Business
Acumen

Results
Orientation

Collaborati
on/Teamw
ork

Quality
Orientation

Innovation

Change
Orientation

Strategic
Leadership
Motivates
Others

Builds
Talent

Rating Definition

Overall Competency Rating

Too

Highly Somewhat Needs New

Effective Comments
Effective Effective Improvement to

Rate

Associate

Manager

Development Plan

Manager and associate identify development opportunities, activities, responsibilities

and timing. (Note: these goals are not rated in the performance review). Goals should
be related directly to increasing effectiveness in achieving goals or demonstrating
Fiserv's competencies. Consider technical knowledge, interpersonal effectiveness
and/or personal effectiveness.

Add Goal

Development Goal Action Timing

No Goals
Manager comment:

Mid-Year Review Notes

Manager and associate make notes on progress toward goals/development. Any

changes to goals should be recorded in Goals section.

Associate comment: Manager comment:

Rating Definition

Overall Assessment Summary & Comments - Year-End Performance Rating

Too
Highly Somewha Needs New
Effectiv Mid-
Effectiv t Improvemen To Comments
e Year
e Effective t Rat
e

Associat
e

Manager

Career Management

Manager and associate should record notes on career aspirations. Where applicable,
manager and associate should discuss potential career path options.

Associate comment: Manager comment:

Signatures

Mid-Year Associate: --

Mid-Year Manager: --

Year-End Associate: --

Year-End Manager: --

Year-End 1-over-1: --

Year-End HR: --

Save Submit

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