Phone Basics The LCD Screen

Making a Telephone Call Receiving Calls

Call using one of three devices: 1. Multiple Calls on a Single Line
• Lift the handset and dial, or (For SPA921 and SPA922)
• Connect the headset (port is on right side of • Caller information will display on the LCD LCD screen
phone), press the headset button and dial, or screen.
• Press the speaker button and dial. • To access more than one simultaneous
call, use the hold or conference feature.
Switching Devices During a Call
Only one device at a time can be used. 2. Multiple Calls on a Multiple Lines Lines
• Press the button for the device. (For SPA941, SPA942 and SPA962)
• Adjust volume as needed. • Calls will come in on the first available Soft button
line. features
Dialing a Stored Number • Call information will display on the LCD
• To redial the last number called, press the soft screen.
button below redial twice. Soft buttons
• To view directory choices, press the soft button Muting a Call
under dir. Use the navigation button to highlight • Mute the call by pressing the mute button.
your choice. Press dial to call. • Press the mute button again to cancel. IP Phone SPA942

• To dial the number of the last call the phone

received, press the soft button under lcr. Placing a Call on Hold
• • Press the hold button to put the active call
Speed Dialing on hold. If there is another incoming call,
Speed dial numbers must already be programmed into the you can now answer the 2nd call or line.
phone (see Setup Shortcuts) • For multiple lines (SPA941, SPA942 and Navigation button
• Dial the speed dial number and then lift the hand- SPA962), the call’s line will flash red. (left, right, up, down)
set, or • Resume the 1st call by pressing the line
1. Handset 8. Hold button • lift the handset and dial the speed dial number, button associated with the 1st call.
2. LCD screen (SPA962 in color) 9. Setup button followed by the # button on the phone, • If the 2nd call is still in progress it will
LCD Screen Overview In this display, more choices are available by
3. Voice mail indicator light 10. Volume adjustment bar • the entry in the speed dial list will be dialed automatically go on hold.
automatically. • Top line displays date, time, phone number pressing the right navigation button.
4. Lines (SPA941, SPA942 and 11. Headset button Soft Buttons
• main area displays call information
SPA962) 12. Speaker button To End a Call • bottom lines display soft button options Press to activate a soft button feature.
5. Soft buttons 13. Mute button • From a handset, hang up. • right side displays extension numbers, if available.
6. Navigation button 14. Dial pad • From a speaker call, press the speaker • The SPA962 has a 320 x 240 pixel color display Navigation button
7. Mailbox button button.
Use to move up, down, left or right through soft
• From a headset call, press the headset
Soft Button Features button features.
button.
Shows available features.
As shown above, by pressing the soft button below Lines
the feature, you could: (SPA 941, SPA942 and SPA962 only)

SPA IP Phone redial: view redial list

dir: view directory options
Use to access additional extensions.
The SPA941 and SPA942 have four lines, the
SPA962 has six lines.
cfwd: forward your calls
dnd: choose do not disturb.
Voice
Quick Reference

Model
Model No. SPA921,
Nos. SPA922, SPA941, SPA942, SPA962
 Soft Button Features List Good to Know Setup Shortcuts

Accessing Voice Mail Phone Buttons Setup Shortcuts

Voice mail service must be available on your network Note: Press buttons in sequence
Feature Use to: • Press the mailbox button, or
< < or > > move left or right through an entry without deleting characters • Press the setup button then, 8 or mailbox 1. Directory 15. Phone password
• Dial the voice mail extension. To add a new entry: Setup, 1,1 To setup a phone password: Setup, 15
add add an entry To view a corporate directory: Setup, 1, 2
Initiating Three Way Conference Calls To use a personal directory: Setup, 1,3 16. LCD Contrast
alpha, IP, num toggle through choices to enter a number, URL or IP address 1. Press the soft button under conf during an active To adjust the LCD screen contrast:
call. setup 2. Speed Dial Setup, 16
cancel to cancel any changes you have made (press before ok or save) 2. The first call is placed on hold. You will hear a dial To add/edit a speed dial number: Setup, 2
tone. Dial the telephone number to conference in. 17. Call Park Status
cfwd access call forwarding options (see Setup Shortcuts) 3. Press the soft button under conf again. The 3. Call History To view the status of a call that has been
conference call will now include you and the other To view redial list: Setup, 3, 1 parked: Setup, 17
change change a ring tone feature mute
two parties. To view answered calls list: Setup, 3,2
(illuminates when on)
clear clear an entire entry 4. Hanging up disconnects all parties. To view missed calls list: Setup, 3,3 18. Login
To login to phone: Setup, 18
copy copy an existing directory entry Attended Transfer 4. Ring Tones (use only if a phone password is in use)
1. Press the soft button under xfer during an active headset To change a ring tone: Setup, 4
delChr delete the last character entered call. (illuminates when on)
2. The first call goes on hold and there will be a dial 5. Preferences
delete delete an stored entry tone. Dial the second telephone number. To block your caller ID: Setup: 5, 1
3. When the second person answers, you can have a
dial place a call to the number highlighted on the LCD screen To block anonymous callers: Setup: 5, 2
private conversation without the first person hear- speaker To enable Do Not Disturb, Setup: 5, 3
dir access the phone’s directory (see Setup Shortcuts) ing it. (illuminates when on) To enable Secure Call, Setup: 5, 4 For detailed information on these or any
4. To connect the call to the second person, press the To enable Dial Assistance, Setup: 5, 5 other features in this Quick Reference guide,
dnd enable do not disturb (see Setup Shortcuts) soft button under xfer again to complete the To choose Preferred Audio Device, Setup: 5, 6 please see the SPA IP Phone User Guide.
transfer.
edit edit a stored entry 5. You will be disconnected from the call. 6. Call Forward
hold
grPick pickup a call from an extension outside your group To forward all calls to one number: Setup, 6, 1
Unattended Transfer To forward calls when your phone is busy:
lcr dial the last call received 1. Press the soft button under xfer during an active Setup, 6,2
call. To forward calls when there is no answer at your
ok or save confirm your choice when entering new information 2. The first call is placed on hold. There will be a dial phone: Setup, 6, 3
tone. Dial the second telephone number. To forward calls after a time delay: Setup, 6, 3,
park park a call (see SPA IP User Guide for more detail) 3. When the phone rings, press the soft button under then Setup 6, 4 For additional information or troubleshooting
xfer again to complete the transfer. help, refer to the User Guide on the Linksys
paste paste the copied information into your personal directory 4. You will be disconnected from the call. website.
7. Time/Date
volume adjustment To change the time and/or date: Setup, 7
pickup pickup a call from another phone in your group Website
bar
http://www.linksys.com
play listen to ringtones before choosing 8. Accessing Voice Mail
To access voice mail: Setup, 8
redial redial recently called numbers (or the mailbox button) Linksys is a registered trademark or trademark of
Cisco Systems, Inc. and/or its affiliates in the U.S.
and certain other countries. Copyright © 2006
select choose an item to review or change NOTE: 9 through 14 are Network settings - Cisco Systems, Inc. All rights reserved.

unpark pick up a parked call check with your Phone Administrator before
using SPA921,922,941.942, 962 QR-60921NC DF

Model No.