BUSINESS GOALS2 STUDENT'S BOOK Gareth Knight Mark O'Neil Bernie HaydenCAMBRIDGE UNIVERSITY PRESS (Cambridge, New York, Melbourne, Madrid, Cape Tow, Singapore, Sio Paso, Delhi Cambridge University Press “The Edinburgh Building, Cambridge CB2 8RU, UK wn cambridge ong Information on tis tle: wwrcambridge.org780521755412 (© Cambridge Universiey Press 2004 ‘This publication isin copyright. Subject statutory exception and wo the provisions of relevant collective licensing agreement, ‘no reproduction of any part may tke place without the writen permission of Cambridge University Pres. First published 2008, Reprinted 2009 Printed by Obeikan Printing and Packaging A alegre for hs publication slab fm the Brith Litrary ISBN 9780521755412 paperback ‘Cambri University Pest has no responsi fr he perience of accuracy of URLs for eral or third pry mere mebe fered in ‘hs pbliaon and does ot grantee ta any content on sch webs or wl remain, secsrateorapropte.Inocmatonreging pices el Snetbles and thr ta xfrtton pn nis war eae thee offs pining bt Canbrage Unvery Dies dust gurantee the seca of sch nfo hereContents en nit i Ma sums 4 —— ia mon a (ESE comparing services 24 _ ——Unit Topics Language 1 Greting vite; | a ising visto yourcoury | Pett singe: Oo ou ava? ae ast moe: you hav a good i? rng so Ca Rep yu wi you ag? 8 ret vitsto youroice_| Preserve you met? 7 mans esr comes ‘Weebly ward ul: a apc one al ager sage 8 ongary pties ‘The she: The compu wa startin 1887 ' Oerapatins "esting orb Tin charge of pectin or) Present pal + face ewok efor es Westlry Vworin acl cea ‘Ting abo your abies | Yoyo be arbtvs to 0 a crectr Mecabalary pend gates be ch, hv perce event ae 8 7 Pree ‘Tag aostice suet] a erat ae ‘so pease Ponts: ned nw ae ae oes esti oposte ances: macetetioes Taig aot eres a beats | Beets: ou on uy 5 Conarng eres | A Buses Severs ‘Conparives rd sipetabies ogo 24 og saws ate tor ter 18 esi you oion yu ate, ‘gn al nyo: wt ou me 6 ote sits | A eye tony | svt ny areas, steve age 28 ‘tar Whe Parca ae 2 message esi sty pores: mea ema at, har wp "8 Conary posedes “ie apesns ae; a 00 at Grek rman Cant ly? even 2 oie 7 Phone messages] A Tag rea poe (Gara a masage? ae at cress Laing wicoral messages | iss a mssae br © Hopiimets "Mag an apne Preset conimows a pe pea iat eo dg onlay? How bat ey? * Chango an pore gang mo gig maton ie Vocal Cav pobiers: cage crctee 8 Westngs (A Oang reas Tm ais on pi acaba crite te agence kg parti enigs Does esr? even ae 6Unit Topies Language 0 Negoatig| "A Negoag win cokagues | Colle tt wh yoo? pe a Fs contoral 8 eusies repeats Poteet, acceptances and sa: m sory We cant ove yovaascout ecb) onde ct ws gute WF toe 7 Bara amy Via chang ate? pause unter eatery cures 1 Payrect nets Asko ot yet fas; Cn ave ecard ube pase? ently tan AN ey ae 1 Waraton Tay ag We + ipo + iii eve dee ose 1 avrg poe 88 Vestry rah ssnersp ch ce ance Tig aout webs ‘oun har ce one wo Vestry wetsas you Soa ‘oven ¢ ae 00 18 Newer ‘ee pe ‘dg ou aa exh ber Ayoub? ae Fnngaconmedin ata oy realy st ae Flowing ve mae some gos contacts, ants oo 4 ede "nest ans escrig ted: Sa ae ae thy page 65 Noes vache nd prcanes 1 Pros Dsscrbing pst potomance Bete 2002 an 2004 sas se Prekig hse pererace 140 nk aos wi ese 5 Preveatngnomaten] a Pogess wars ated sly pape 70 “akg sou oes: ays insta ew ner od at ber me ty 0 otGuy | © istening ti 1 Jon Wright has traveled from England to Hay to vst ‘one of his lets, 2 company called Planeta Maria works {or Planeta, ands meeting Jon at the airport. ‘Which of these topics do you think they talk bout? Jon's ast holiday transport to the ofce the tie takes to ge to the ofce Jon's ght o Maria's family Q Mace’ jb a police og the wenher a o 0 u Lsten tothe conversation and tik () the topis they mention. ©) Language focus 1 Lock t these expressions fom the cameron nisin: Who sy them? Write H 2 2 (Gor host) or V (fo visitor). ‘Teanh you. That's very hind (Can I help you with your bags? Do you like traveling? How long does i take to get there? Do you travel abroad alo? Greeting visitors UNIT GOALS + greeting visitors to your country * greeting visitors to your office _* smal tak Fm here to take you to ou ofc, ‘No its all ight, thanks. They're not heavy. ls way. Did you havea good fight? You can put your bags inthe bot.© Language focus Complete the sentences from 1 nena with the erect farm of the ver in brackets, Example soooPide.. you ..MAME,... havel a good Might, Me Wright? 1 Yes it (be goo ight, nd very shor = 1 (not do) any work 2 What you (do) a Planeta, Mala? 31 (wort ln Marketing now, but before that (wort in Sales. 4 Right Why’ you (change) departments? 5 One ofthe Marketing Asistants (eave, 01 (pl. Communication activity 2 Wn in puis oe ply esting whitor tthe sport [Wor het —— Tnelue your. ee EE Inadace your an ge 300r isto, ASE about the fight [sr ers uso Offer to ep with luggage. see eed =o acer ream e es aa eect foo Hee a4 about the weather ee Respond ‘Ask how long ie takes to get te the ofie — — [ Answer the vitor quests 1b Now change roles. Ac out your roleplay forthe css. Uni + Greaing vistors. 7Boe =I} Greeting visitors to your office ©) cuture focus When people meet in business, ‘there is often smal ak Before Heb eiprihpsicdrolescit Talking easily with people can make a ‘impression than feet fr making mal i Sorang buses cade. He teaver Spin your oon. [ERD Smile fst nd aays shake hands when you met someone. Preys peste tren’ RN Take your time during intoductios. Moke an extra tert Pied teremembe pecs names anise hem Fogerty [EID Mian ee contact in any convention. [EAD Be avare of body anquage. Nerous people make atersuncomfotable Link confit ond confotbl ESI Be prepared. Tinko vetoes you can wk abut [BD Pay the conersaton ame’. Aroer wih moe tan fuses or [EM Dont bea detect! Aoi a persrl question ou doe knw the person wel Listening Match the sentences 16 to the responses ef. Not a ll Thank you fer seeing me Nice 1 meet you, too. ‘Very well thank you. Yes, please, Tat would be ne. Helo, Nice to sce you, wo, 1 Nice to meet you 2 Hello. m Sona Blum. 3. Thank you forcoming today. 4 How ae you? 4 Would you he 3 corte? © Hello. Nice 10 se you again, 1» Which pars of sentences would te wsed by people meeting forthe frst tne? ‘Which would be used by people who have met before? Which could Ge used by both? Complete the tbl Fresttie 1b Met betore etn )e LUsten to two conversations in which people greet each othr Which two peopl have ‘et before ad which Raven? How do you know?© Language focus 1 Complete these sentences from 2 Using : here before? Yes, wel to France before (Oh, eeaby? When that? x in 2003, | forthe National Conference in Toulouse Oh yen to that Bul to Lyons before fariy: Good, sn Tom before? penn: Yes, Hello, Tom. Tom: Hei, Jenny. Fak we at at year’s General Meeting. 5 ine ssi . ovo oor © Communication activity Work in pars. You are going to greet vistas to your office. Rote play 1 “You ee mestng fo the fret time: Think about thre topier you can ak about Visitor Invroduce yourself: drink. Say thank you' when appropriate. ‘Make small talk Roe play 2 “You hive met before and you know each other well Think about three topics you can tak about. Visitor Greet your hos and respon to ivher question ‘Accept a rink ‘Make small talk, » Explorng 4 Whats the right thing to do when you have meetings with vitor? Choose the answers shout your company, or the answers which you think are best 1 Where do you have meetings with vistors? 2 Do you ofe visors food? 4 in the reception area ayes, aways b in a meeing room no, never at someones desk «it depends on the time of ay andthe person 2 What do you ofer visitors to drink? 44 When do you have food? cold dink 4 before the meeting aot drink during the mecing © chole of Rotor cold dink ater the meeting 8 never 1 Compare aewers in pairs. Do you tink the answers ae the same in all ompanis? Unit 1 resting vistors. 9Companies UNIT GOALS + describing ctterent kinds of company giving profes of companies: (O Reading 4 ead the text belon and complete the label for tis arom with word frm the txt rakes the thes and sels them to wholesalers. They buy lege quantities Of the clothes, and sell them to different retailer, who ell thes to, individual customers shup, Sanches sn exporter ays some Ces end sends them to other counties, where an importer buys them fo elim shops. 1 Loot atthe following example: Tm a cesigne. (person) desig clothes. (ver) | workin design ares you workin) ow compete the table, Person/Company Yer res designer design design ‘exports. importer manufacture retailerVocabulary ‘2 Complete the ventencs below with words frm the box. countancy cat cothes computer” estate fumiture insurance lew teket_—_ travel We are the geet manufrs nde iyi, we make more chair and abe than anyone ele We think it’s best use a big Could you eal the ‘agen and book two seas for this evening’ concer? ‘im or legal advice they are quite expensive, but very good. firm to help withthe company finances Wie have always ued the same ‘im thinking of buying a new PC. Can you recommend good sealer? 1 2 5 6 In this county, most people use an agent to buy or sella house 7 That manufacturer has a ood contract with one ofthe big Fashion sors. “After he fein our office lst yr, the nn. Company pa For our new equipmert very quick ‘We usually compar pies from two o three agents before we ook fights and hotels 10 Nowadays, manufactures produce vices which are ot so bad forthe envionment 1 Wark in pairs, Can you think of any examples in your area ofthese kinds of companies? 2) Listening URS 4) a Listen to radio advertisements for three diferent companies. Choose one phrase from the tor to describe each company. cerdealer law firm clothes manufacturer estate agent os ee © complete thee sentences frm the adverticmens Then sen agsin and check to businesses ll over Europe. Example There's big furitre manafactrer called Aper in my fun tude agent insurance company 1 1 We London but we 2 We — football kit We — erough our sales meework. 9. Hawes and Company through the legal junsle ofthe modern business world We ‘ip and advice om all the legal aspects of your business. ?) Communication activity “STUOENT A: Lok at the information on page 76. STUDENT f: Look atthe information on page 78. Unit 2 Companies 11Baa Company profiles © Reading 1 ead the thee company proties teow and complete the table, Where sit tases? ‘len sd Overy “Allen and Overy en ternational aw frm wit its Head ice in tandon, was espe 1930. The rstovencen (ices were opened in 1978 in Dual and Brussels I now has | Branches n major centres oround the wold wher expert Tegel adic is feted international capital markets unin propery and corporatelawOur cles eccivea ‘atonalze ance tote highest neratonl standare fn 1997 lewas voted Best Global Law Fire’ Relocations Asia fle _novcost sence in sectng Speciaiesin sourcing high owses ur aparinerts che ual reta acorrmodaten location you want athe in Bangkok. Relocations was price youneed. Webeeve in| estabisned25 years ago, Soa highly personahvec sence ‘cur expert team has the andcount many of cur experience offer youa —_dlents a frend 1 What product or service does Allen and Overy off? 2 When was Alen and Overy established outside the UK? 3. How many branches does Allen and Overy have? 4 What happened to Alen and Overy In 1997? 5 What produc: or service does Relocations Asia-Pcifc offer? {How much dees Relocations Asia-Pacific change? 7 What is Reloctlons Asia-Pacific’ philosophy? 2B Where does Ford Motor Company have factories? 9 What was Henry Fon philosophy? 10 What is Ford Motor Company’ philosophy today? ‘Won was it started? FORD MOTOR COMPANY is one ofthe word's largest vile ‘manufacturers. Kis based n Der, Michigan but hes factories nd letibvios al over the word Ford Motor Conpany was stared nthe ‘ery twarkth century by one man Henry Ford developed price to ‘meet the reeds of people acing, indstation. Now, his dees are Aevelopadty the company, exit mee the ranging needs of peep in ‘the glo! commu, design ard manulctures products |Language focus Complete the psive forms in these sentences fom the company profiles. Allen and avery 8, established, in 1930 Tae fit oversee oes ‘in 1978 in Dub and Brose gent egal aie Relocations Asi-Faiic 25 years ago, Ford Motor Company in the ealy seme century by one man Nove, his ens by the company. Make questions fom the sentences above When #988 Allen. and. Cyerg established. 7 Where 7 in 1970? vent 7 When Wien : 2 Winat 7 row? Communication activity STUDENT A: Lok atthe information on page 76. STUDENT 8: Lok at he information Blow Use this information to answer Stent A's questions about Albus. + established 1970 + Toulouse, Fance + scr design and manufacture + 5,000 employes + annual srrover €19.4 blion + “setng the standards" = innovation, value, passenger comfor. Student tas some information about Hitachi Ask about Hitachi and make notes, + wen estabishes? + tocaton? + producvserice? + numberof employees? annual sles? + philosorhy? Wting ‘ite a short profile ofthe company you asked questions about in Crsnnzaton activOccupations UNIT GOALS « taking about jobs * taking about responsibilities» talking about abilties TALKING Wha ob do yu da r would ou tke to do? | What do you ned t do that job? Number these things fom 4 (most é imporane) to 6 (lost impo z patience] trical skils E]_monagement experience [] ‘queticasons confidence [] communication sil} “ellyour pormer about the ob GGLEAW Describing your job Nocabuary Use words from each group to complete the table below, describing the jobs ofthe people in the photos. Environment Taboratory ee ee ropes ae smal 7 sui call cee Inde ne estomes sealing with customers questions ae ‘brochure design ‘customer service agent ( apie designer sales representative 4Listening 2 Listen to two people tae sbout tel jos. Which ofthe people from {Vocabulary are they? Complete the table abot the two people. Then listen again and check your answers. Nae: Dane Corer er anton utes jon vue wor Complete these things that Denice and Deck sa. Then listen again and check i an advertising company in Dublin, at 7 al printed publicity material thatthe company produces. ams ‘that we give our clients the best printed advertising possible at - an English ty company. 5 tm #. safey testing, i's nou hat OU toysare safe on os team often engines Language focus Ty names Ran, Eve worked for Canon tice 1998. Tm emember ofthe sales team. I¥' my job To Find pew customers ead about the ater two peopl in Vocabulary and answer the questions. 1 When did Ron start working for Canon? 2 Docs he work fo them now? 3 When did Janine start working for HSBC? 4 Does she work for thew now? “Fm Ton. Fo cntomar care gent for WERE ‘ve worked here for fve years Twerk ne callcentre, {Em responsible for dealing with customers questions. ‘Communication actity srupent A:Tutn to page 77. STUDENT 8: Look a the information below 2 Imagine tat you are Sam King. Prepare to tel Student A about your ob You Your partner es Production Manage 2059 row evtommen: Facto ‘mepensioary; Suprise pi process Tell eachother about yer Jos, and complete the "Your partner’ colon Faploving Workin pars Tel each ther stout your work a sts, Then get int small groups and tll tach other about your partner's work or tudes. Unit 3 Occupations 15,Eww LJ Talking about your abilities Vocabulary <4)» Listen to Karen and Peter taking about aj svertsement nd decide if these statements are eve (7) or fale (F. 1 Peer has the right experience forthe job. 2 Peter thinks he can do the job easily 3 Karen thinks he should apply frit. 4 Peters defintely going to apply for i. 1 Put these words which Karen and Petr sed inthe right groups below work under presure exible experience creative experienced ambitions {Ged communication skilework well ina team onganized ood computer sks speak forign language be. have be ableto flexible fo Lenguage focus <<) a Complete the sentences with the words that Karen and Peter usd in 1 Vorsbln. Then listen agen and check 1 You have atleast three years’ expelence in marketing 2 Butyou be experienced with tos 2 You be Mexbl, creative, ambitious 4 be onganizea? I'm not! 5 But of coure you have good comnication sis. 6 And you he ahle to work wall ina tam and under pressure 7 ood computer sks ® speak any foreign languages? 9 Limagine you speak a foreign language 10 Good, becase 1 Z speak any languages apart from English '© Workin pain. Tak about the abilities you need to do these jobs. oie manager teacher TV reporer sient writer ‘© Think about your jb, oa job you would ike todo. Tak to your srter about the atilites you need fr that Jo 6Oistering 4 oka prs Yur company neds send an employe tothe Merc City fe tbe Product Maree What ais ad caper il ft psn nce? Tk fe ths with ourprter ok the pers Hori of thee tree employes: Which ono You tink he bs pen? Wy? Exmple As (or think Jf shoud go Bes / wold pod becouse 3. hrs ie / god pon at maybe Chri is ber bce bettie (iter analy: Caan tna Boh (aa pat: (any: | Tate Hoe Product Mange Produc Hager | time wih compan: year) | | Time wih conpany 3 yas 6 mots || Tie wih company: 2 yas SilWerpeine i a eam hat | Simei: mans 3 ge ‘nan; eporileoe-gu omnis i & Now ten to wo seni manages ting abot the the employees. Which of he gs {elon di thy consider? Which persan det they choos? Do you agree with thee decsan? + qualifications + experince with the company personal + experience with other companies languages + knowledge of the country skis + knowledge of the company and its products Exploring Do you think empleers should consider any of these things when they select candidates for @ Job? Why 1 Wy net? + age + ationalty + gender + marital satus + umber of chien Unit 3 Occupations 47fa Vocabulary 1 f I Complete the puzle 1 an ‘person has done Something for a lng tine 4 Sure about what you ae doing. F 6 Good at thinking of new ideas. TAs ate person wants tobe vey succesfal, 9 Someone who has passed exams or courses is Down & 2 Never late, 4. Abe wo stay calm, especially when something {ake fine 5 Able to change depending on the situation, A teacher needs good communication Language 1 babel 4 Hello, Are you Clare Jones? takes sbout an hour by ears this your Mist time In Rome? [) «© Tm lsabdla. We spoke on the phone. Yes. Actually, i my fst time in Kay. © Ob reall? How was your Might? r 6 b is meting Clare at the aiport. Put ther conversation nthe correct order. = Yes tha’ ight Hello. Nice to meet you 10. Can I take one of those bags? (Ob, not bad. Just a slight delay at Heathrow. Thank yu. it fart your office? 43 Yes. tS good to meet you at ast. oooo0o00o00! Now practs the conversation witha partner, 18Communication 1 With 2 partner, roleplay the following situations. Situation 1 [oenT A: You ar mecing Stade 8 a the apt. You know cach other quite wel Gree each athe and ake Smal tak STUDENT 8: You have starved in Student As country Yu brow each other ute wel but th you st time in this country. Mate sal tak Siuation 2 “STUDENT A: You hove just anved at Stents company for a meeting It the st time you hae met Ore each oe dake Seal ae ou yo acting Lr STUDENT 8: You ae meeting Stusent A atthe reception desk in yout company Its the fist time you hve met. Greet ach other and mae small at you goto a meting room. Vocabulary 2 Choose the right words to make compound nouns. 1 accountaney manufacturer | frm 2 car dealer / agent 2 othe dealer / company 4 estate agent / fm 5 fariture dealer / frm 6 insurance firm / manufacrurer 7 aw dealer / frm 8 eke agent / dale ‘irk in pss. Decide which companies above these people should go to \(Welvecdtogtaome) 2 (Sha we tke on vistors nen veils son Tie Yoaee if we con fda fut fo see o show on Frida? Doge office cloner fo Yhe centre 6 (We havent got enough Theed somone to check that Te got ‘This 9 complex legal ‘haze Finance ight mera eed professional adice Language 2 ‘Complete the txt withthe corect forms of the verbs in brackets ‘My name's Jason an I (1) =o work) fora lg car company called Lod (2) (6a) very happy inmy work: 10) Uke) very mich. 1 (8) -n-nns tan) at their northeast Branch sx years 280, then (3) (move) to Head Office by the company. 116) ns (ela Head OMe for usta month, and at the moment they (7) ai) re to bea manager 18) cr 08 enjoy the taining much, Buti eam mre money In the new job Communication 2 Think of «job you would not its todo. Tl your partner whet sil and obits you need to othe jo. and why you wouldn't ike. Unit t Review 19Products UNIT GOALS « taking about ofice equipment ‘describing the features and benefts of products 4 NG ‘What equipments used in on office? pace! gos = eee ee oe cameo Eee ee eee ane orotate? Vocabulary Match the adjectives 1-8 to thee opposites ach. 1 fast 5 modern'upto-date unreliable 2 ight © quer unauractveualy fashionelout-o%date 2 eiable 2 fest © noisy complicated 4 Simpleeasysto-use 8 attractive 4 Infenbe h beawy Language focus 18 Complete the complaints sbout a computer with 7 ‘these adjectives. modern ol-feshioned 1 tes 00 (100+ active) 2 Wes nor enough (mat + adjective» enough ‘old-fashioned ‘Workin pis. Make two similar sentences about each ofthese things. old slow sy Now tll your manager what you nee, nd why, Use so and becove Examples My mobile phone's t00 oo ned a new one ‘We need @ new phoocoper Because ths one's to slow.Listening Listen to an Office Menage teling a Faces Manager what his office needs se complete columne 9 and? of he tale 1 a 3 Wiha do they need? Winy do toyneed it? ‘Comparative 1 “honey gots oa ign. eteck me costa 2 ‘Tha ons they've got arent (can tnd ot out nag na. 2 ‘heals one too ‘en possion gets ont 4) Listen again and complete column 3 of the table. ‘© Look at the pictures and think of some problems you might have with these things. With Your partner ake turns to explain wht s wrong with fe equipment and why you ned a ew one. Use fooencugh andthe comparative form of adjectives, Communication activity | Think of one thing you need for your offic. Write down whet you need, and some reasons why you need it 1 Work in groups You each need something new for your offic, but your company oly has ‘enough money for one thing. You shoul each explain what you need, and why. Then the ‘70up should decide whch piece of equipment to buy, and why «© plain your decisions to the dss. Unit Products 24Rw {3} Talking about features and benefits Listening stent the belong of raining session and compet the definitions 1 Features ate the Z product 2 The benef are why - (he ustomer. {© Now sten tothe trainer talking about the Features of software for presentations. Number ‘these Features in the oder they are mentioned a atvactive LJ fexible © fist Qa b easy-to-use @ reliable | £ uptodate O i € Mate he Features ove to these Benefits Then sen and check aur anne 1 You can use it with most modern computers Oo 2 Ie won' stop working inthe middle of your presentation =] 3. Your audience wont have to wait foreach image to appear. 4 You dont have to spend ong learning how tse i. o 5 You'll create a good impression with your audience. Q ‘6 You con easily change things when you're preparing. Oo Language focus {i Listen to the trainer again and complete these sentences Vis es hat you crete gat presentation stright aay. 2Y0u send hour earning how tous 311 up-to-date, which use It wth most modem computers 400 things when youre preparing 5 You wait longtime fr each image to appeat. Realing 12 These four people each have to give a prsentation and they need to choose what ‘equipment to ss. Read about what they want. 5 Eva Lozowski want owe eas 1 Shan Hooper want to prepare eveything before he} Era Lazo wan presentation. He snt confident with computers and hasnt got time to lear now! He doesn’ want to cary proemaoneeyene oad fe : ‘3 writen record take aay. anything heavy because hei travelling by a ey Rae oc big or heavy. 2 Paola Miell want o prepare eveything in advance. She needs presen lot of graphs and tables. CEST A) She lkes technology, and she hata car so she doesnt atanipieneneieeet rind taking equipment. doesn't need to hep a record. He Aoesnt want to cary anything heavy. 1 Now read about four diferent types of presentation equipment oposite and decide which isthe best one foreach person 2| Features 4 Large area, wth extending arms. 1 Adjustable height © Wheels nefits ‘4 You willbe able to write alot before turning 0 @ new page. 1 This enables you to keep the crert at a comfortable height for you. ‘© You can move the flipchart around ‘easily; ou don't have to carry it. Dry-wipe whiteboard Features 4 Large area = Dy wipe 1 Easy to clean Benefits 14 You can write alot and Keo it clear and easy to read. '# You dov't need to use special board lean’, or wet cloths. 19 You wit always be able to start with a clean board and present a prtessionat Image. Exploring In groups, discs these questions. Portable overhead Projector Featu ‘4 Small and very ight with integated case sm High output lamps and lens. © Twin lames Bonefits ‘4 Ths enables you to carry It easly to diferent locations ‘= This means it will alvays produce 3 clear, bright image that is easy to see. 1 You don't need to worry if one amp fais, because you can change tothe other one. Presentation software Festures 4 Easytouse ss Wany afferent templates "© High quality colours and graphics Benefits ‘4 You don't need to spend a long time learning how to use it. \= This enables you to create just the presentation you need, «You wil be able to ave a professional ‘and memorable presentation 1 What are the dzadvantages of cach ofthe four pes of equipment in 9 Reatng? 2 Which one do you / would you prefer to use for presentations? Why? Unit 4 Products 23Comparing services UNIT GOALS. «talking about business services» comparing services ‘© expressing your opinion, aneeina and disaoreera TALKING which of these serves de businesses use most requenthy? porcel delivery «© bonking seces eorhie er ‘estaonerysuples © eoteing Do you brow any compares that provide these serves? (GUN) Business services Reading 2 Work in pats: Discuss which ofthese things are most important when chosing a sevice speed pice convenience reliability aliens oo. fc ee oy 2 oe Gated ney deery | ay tin ge Read heaves for pet ge ae a delivery companies and ‘ur fces before 400 pn) | peas ec ‘answer the questions. Most deliveries before Call now: 986 9834 monomers Which company is. “Tel: 354 5676 ri ere TE 1 the faes? i = 2 the cheapest? Royal Star 3 the mos convient? We cll an eves docunen or dot Gana nest day dle bee 10.00 2m ‘ay cmon esol rest at 90 *) Saasee i pete seraere tearal eg THA85 9676 {hens dy Whe servic sou ee? Wy? Bec wispie Listening Delivery Royal rows he 4) Ben is talking to his clleague Judy about which every serie tous ~Delvery Force or Royal Str chee Usten and tie (/) the boxes in the table. 2Language focus Complete dys sentences fom 2 senna | Delivery Force are foe, 2 Delivery Force are cheer. Listen again and check your answers. Which sentences in a) above con these words go into? extremely eit fly alot quite Communication activity stuoen A: Laok atthe information on page 77. {TUDENT e: Look atthe information below Situation + ‘You ned 80 full-colour brochures fora presentation to an ingortant cet in two days, and 100 bia and white eafets or asta ating session next week Ask Staten Ao recommend 3 good printing company Tk to Student Aan inthe oe. Then tl Student A whch you tink beter and why Pree uatty Speed ten ge Prt Situation 2 Student A want you to ecommene 2 coference facil, Most af the participants will be arvin by tran Tel Stcent Abou he conference faites Below (ie, sie, eerie Exampe Event Management L1d has the legest rooms, for 200 people, Bark Hotel burt the Northern Hoel the cheapest. Park Harel s more convenient than Conference roam available For groups of upto 150 people Just €180 per hour Event Management Ltd 10 minates’ walk from Conference Centre ee Large rocms for 200 people or more -€500 per hour (Opposite Melille Town Station Unit comparing services: 25GgNaum=y) Expressing your opinion Listening {a Two managers of a busines schoo! want to add anew course to thee programme. They are dscussng ideas. LUsten and put these bet inthe corect column the table below. Employees can use them all she ime at work All businesses use them ts very good forthe company. Employees might not thik it's use Taere’s avery big market ‘Alot of people dont needa walling couse ‘Computer sits savage isang 1 Can you ad ony more ideas tothe table? Language focus 4 Complete these sentences with te expressons which the managers usd in ston, it a computer course is best. C] 21 ‘vat a lot of people can already wse them. [| ai 2 tlme-managerent couse is best. cmployses wil think is very wef.) 6 Yes Lets see wht hey think eb ston sain and chek, 4 flvings opinion ——b agrecing completely {© aecng. but not completely 4 Werk npr. Dicuss which course you tink best, and why.Writing Work in pin. Your company mans ty send is staff on taining cours. You think time-management couse the bet idea, You have recived this email froma clleague. Write area eee | ‘to: youlyourcorpany com fron: rdaviestyourcompany con geet: training courses 1 don’t think we should send our staff on a tine-mbnagenent course. t's very expensive, and iF you ask me, there are nore important things ‘that they need to learn, Tike computer skiI1s and telephone skiTls. ‘What do you think? Roger Communication activity Your company works to send the staff on 2 traning course ook atthe aiferent ‘Souresbclom and think about the advantages anézedvanage of each one Team-building - rrsipentiaL FRIDAY 3 PM. TO SUNDAY 6 ‘Telephone skills - ar your oFFIce (ONE SESSION - MONDAY 9 A.M.-1 P.M. Computer skills - xr our coutsce “THREE SESSIONS - WEDNESDAY 2 P.M~6 PM. Business letter writing - ar oun COLLEGE FOUR SESSIONS - MONDAY 2 P.M.-4 PM., THURSDAY 7 P.M.-9 P.M. Finance - ar your orice ‘TWo FULL DAYS ~ FRIDAY 9 A.M.-5 PM ‘Work in groups Discus the lifferent courses and decide hich one best for your sta. Unit 5 Comparing senOffice systems UNIT GOALS « explaining how to use communication technology «taking about systems and procedures in the office TALKING What vould you be wormed about when artingo = ew job? 3 What office equipment do you ned to leam how Zz LAW) Everyday office technology Vocabulary Complete the texts below, using the words inthe fevtension extemal call anterat callous tine veanster ialing tone let tine engagedibusy For employees: To make an) (someone outside the company), fst listen for the a Next, pes the EXT button to get a () then dil the numberof the petson you ‘want to call To make a (4) o fhe line is (6) (co someone within the company) you just need 0 eall that person = "you Should wait ew mines and then ty again, For customers: There ate wo ways af contacting any of us by phone you know the numberof the person's 0 | you can use that and ell he person directly I not, you can phone the main company number, and the receptions wll 6) yu to that person, Listening and match the headings 1~3 othe instructions ae. “Malcolm has just started new jb Usten to Diana feling him Row toute the phone system, Peagint Dial the extension 8 * (Colleague —_[Coleaque doesnt aoge] age Say thee isan external Press NT ort Press INT Dil the sce celeb ee) extension externa all 2 ® How to make an internal eal How totransferan ress 94 Wait ior a dialling outside caller toa ‘toned Dil the number colleague 8 call and hang up. tale.Language focus 1+ Complete these sentences from 2 et, 1 _you want to make an internal call press INT 3 you hear the daling tone, dal the umber. ‘ the phone rings, just answer it 5 your colleague snswers, explain that there's an external call, and hang up. 6 your colleague doesnt answer, press INT to retur tothe ouside eller. ® ste agin and check Communication activity Look atthe information on page 78. Lok atthe information elon: 2 ste to Student A explain how to use an office voicemail system. Make notes. 1 Now explain to Student A how to setup an email holiday message Use Wor when andthe ‘prompts below to help you Stdent A wil make notes, No = shut down, have a good holiday! 1 Want to leave email holiday messag oon = Yes ~ open mail management seren 2 [Five options appear on screen Lf click on hotiday message: > | Computer ass you to log in Ener username and password eS Yes = ck yes type message, click ‘ene: 4 Want to write own message SSS No click no” for standard message See mall management screen Lie! Glick exit ~ shar down, have «good holiday! Exploing ‘Work inp. Coote one of the ahs low and wt strats on ow ot saving document ona computer sending fox ‘using a photocopier 1 using a cash machine When you are ready, explain your instructions tothe class. Unit 6 Ofice systems 20Eo iJ) Company procedures Reading 2 Read these instruction fra travel agent's booking procedure, nd put the notes below in the right order. TELEPHONE FLIGHT ENQUIRIES provisional reservation. AReryou have When you take a fight enquiry, fist checked that the customer is happy ask when and where the customer with the fights take thecustomer’s wants to travel. Before you check fight details - name, address, phone availabilty, ask how many adults, ‘number, creditcard ~ and confirm the children and infants are travelling, __reservation. Az soon asthe tickets ‘Check Might availabilty and once you arrive, check that they ame correct, then hhave found an available flight, makea_ post them to the customer, Ask aboub number of passengers. > Check tickets and post to customer. “ec Ensure customer is happy with the 4 Check for available fights. 1 Find five time expressions nthe text above which connect actions. Example When you take a fight engi, [rs Listening {Neil anew empleee atthe travel agents in| Fes has some question for Tonya, his manager, LUsten to their corversation and complete the tbl. ‘Qvesten YeuNo? Why? 1 Bactrumber ct pastenges cesar? 2 Prat ann pone) 3 Prone rumberinpean? 4 Cwttews neces? 5 Anny fost itt estore 0Languaye focus Complete Nei's questions tlow with the expreslan inthe bos The stent the wasnt sure if Tthink you mentoned Just one lst thing Another hing id you say that just clay What you sald can IJust check 1 Yes, mast of I. But 2 few tings with you? 2 Wel ft, wwe need the exact numberof passengers before we check aallably? 3 OK, fine. — as ‘we should ask cstomers if they have 8 prefered alin. 4 Right And noo ting the customers phone number =I that really important? ‘5 What about credit cards? Cant about tha? © Ok, thanks. And eae = do we always post tickets Communication activity 12 Work in pis. This company sells sports eauisment. The petres below show the procedure for taking» telephone order Put the pitures I the covrect order. ‘aking card deta posting goods. Selecting items fom stock centering the ore nthe system 1 Now change pars One student describes the procedure, the other makes nots. Then Imagine fs the next dy Ue your note to atk quertions te clarity the information Writing ‘rk in airs. Write bie instructions for an office procedure manual, either for your own office, o forthe procedure i visiesion atin. Unit 3 Ofice ystems tRee ‘Vorabulary 1 Find the opposes ofthese adjectives inthe pure fg] slow ald-ashioned out-of date unreliable complicated heavy nosy —_inflexthle "Now write the comparative form ofeach adjective you found in the pure, Faigle fast faster Language 1 ‘Complete each sentence teow in two ways, using feo and not. enough Example [Tneed 3 new PC because this one i #00. slow. /. nok fast enough, lowfat 1 My mobile phone. som Gong 0 onder anew one (old-ashionedjmoders 2 T need newer software because tis version s (olaup toate 3 My company’s location is 10 we're going to move Iconvenienincovenien “4 Pease dont use ABC Couriers they (efabejuretible) 5 Can we get anew photocoper? This one is {eomplcaedsiple) Communication 1 ‘Think about apiece of equipment that you ue a lot. Make notes about sme of the features and Benefit Example Mobile phone. Features Benefis large phone book stores lot of mumbers small ‘cam fit in your pocket, irk impairs. Imagine you are trying to sll your piece of equipment to your pane. Fell hime about the features and beneits, and answer any questions your partner ake You. Exam [A: This mobile phone has a large phone book 20 you can store x lot of phone numbers. B: Ii ight to cory? 2Vocabulary 2 Workin pars: Match the two pats ofthe sentences 1 My phove rang, but when picked yp 50 have to cll he switchboard, 2 havent got J's dint Hine umber, that gave up wating and hung up 3 My real button it working. 0 fa ¢ then wait fora dling one 4 The operator took song to transfer med the receiver, there was nobody there 5 To get an outside line, press «tines busy, have to dia the whole sumbr agin Language 2 Look atthe instructions om the ight for using 2 seanner and choose the caret words inthe : text belom, = 0) Before/After you open the scanner ‘Open scanner program. rogram, check that your document s the righ sie and thatthe quality good enough Wale for inser document instruction to san. 2} I'/ Wen you see the words [eerie sem re ‘inser document’ onthe sree, open the Hd ‘ik on colour black and white con and pur the document in (3) Once you + want to sean 2 ealour document, click on the | Wil fr lamp to warm wp. colour icon, (} AS Soon as / If your a J ocument i black and white, lick om the ick on ‘scan back and white leon. (5) Once / Before the eee lamp has warmed up click on Scan’ (6) IF ‘As soon asthe scanner inihes, lik onthe ope iver cease document ad save it Click on document immediately and save ‘Communication 2 ‘Work in groups. Discus the eiferent training courses below. Ty to decide which one i the most important and which ones the est Important. (Check document sze and quality. presentation sills handling budgets effecive meetings ‘eam-bulling using the Internet managing tess Example [NI think handing budgets i the most important asthe company needs 0 make a profit. B: Tha’ rue, bur not everyone in the company works with budgets. Ifyou ask me, a feom-bulliing course ‘woul be better Because that incoloes everyone. AA: Fate whar you mean, but Review # 83Phone messages UNIT GOALS « answering the phone and taking messages ‘leaving phone and voicemall messages TALKING ow on do you tke /laove phone messages? How de you fel about. inal phove mesos you lengone in Ean? Z eovng woceol messoges in your languoge / in English? EZGEEW Taking and leaving phone messages Listening cach cal cau can2 ca 1 Tony ie is rae, 2 The prs who ony mats to speak ont hr, 4 The pron wo Tony want to eaters, 4 Tonpaves amessage, 15 Toso wi cal tr 6 Tony spat uae Language focus 12 Match the expresions 1-6 rom iLJseing to those with similar meaning 1 Cant have your name, pease? ‘4 Can you old, please? 29-1 pu you through, © Can take a message? 4 This Tony Markham, May 1 ask whos cling? 5 His in’ busy right now «© Tony Maham speaking. 1 Would you like to lave a mesage? Fl connect you, 1 Look at the Transcript on age 121 and practte the conversations in pis Toke tums to be Tony andthe receptionst.Listening i a Uisten tot phone cals and complete the mesages. Number: 1 ook at the Transcript on page 121 and practise the conversations in pairs. Take tums to be the caller and the receptionist Exploring Lok at the four situations below, wre a receptions ners and sys that the person “ates wot salen pas ics the best thing for the alert (bo math ‘ofthe stasis. 1 Peter calls colleague, Gemma ol her abou a repr he as writen. Gemme i ot nthe off today 2 cla Hancock spanning to come ta meting st Pam Coleman's fc. Pam alls het ind out what {ime her gts going to aie but she na eng 5 Nil Rogers hs complied to Sandra Hoffman about some tems missing om is one. Sands has ranged fo the ems tobe delivered tomorow. Sanda calls to tel Nall this, bute onthe pone to someone Martina Lope is preparing some information for her company’s brochure, but she snot sure about the aes ces Martina cal Paco, the Sales Manager, tat him but hes out ofthe oft Leave a mesage expllning everthing. ‘As the receptionist to get the othe person to callback. Leave a meseage about the general situation but send he details in an ema ‘Communication activity tn a partner, oe play the conversation in 4 Esplong: Change roles ater each ‘roverction. When you ate the reception, write down any message thatthe caller leaves. vit 38Gow Leaving voicemail messages Reading 1 Work in pis. Discus these statements about making phone calls. Which ones do you think are good advice? 1 Make a note of the things you want to ak about 2 Phone at lunchtime 3 If the other peson already knows you, dont say yeur mame 4 Ifyou get through to someone's voicemail dont lve a message 5 Say the name of your company in a mesage 1 hat eaves short menage Read this advice about making phone calls and check your answers Before you call . ‘Think about your main reason for calling, and what you want to say. Make a list of things to say before you cal, so that you don’t forget anything while you are on the phone. You could also try to imagine the other person's answers, 80 that you can be prepared ‘Try to choose a good time to phone. t's not usually a good idea to phone ‘very early or very late in the working day, ot around lunchtime, And if you call another country, think about what time i isin that country. ‘When you call the other person is available, say who you are (he/she may not recognize ‘your voice) and briefly why you are calling - give him/her time to remember the topic, as he/she is probably not thinking about it when you phone. Leaving a message ... Ifthe other person isn't there and you have to leave @ message, remember to say: 1 your name and the name of your company ~ spell any dificult words, 1 your telephone number - you may want to give a diferent number, for example a mobile if you Know you will be out 1 the best rimes/days to contact you. 1m why you called, ‘© what you want the other person to do, for example call you back. Keep your message short and clear — just give the minimum necessary information. if you need to say more, it may be better to email, and reer to your email inthe phone message. © Discus the advice abou leaving a message, Are there any stations in which some ofthe advice would’ benecessay?Listening 4) ten to tree voicemail messages Tick (J) the things each listener should do. ‘endan ora ensanrene eae ote cl anguage focus 2) Listen apn and complet the voicemail messages mee earn eeu eee ‘propesal you asked for. > ears oer C VA, Hi, Bb, Roger Ve looked ft the desgne and T think Fm ready 42 decide Con you come t my office tomorron to use then? ne 1993 bye Hell Tone, Maries How are you? E haven’ heed from you bout the results of the survey. Can you 1520) The eles ‘eam i oncout to get the deta. Than, Bre. Communication activity stupen A: Look at the information on page 78. STUDENT &: Look at the information below Situation 1 Leave a woemll message fr Kat Delgado at your Hen Ofc. You iow he wel, "You nant anew price lt for pting clour brochures ok abut te date forthe pring ofthe new eataogue Situation 2 Imagine you ate Bary Cnapman and you ae nenig te yur vcr msayes ite Jon he rmesage tat Stodet A leaves: Then eheck with imine tat your message cre. ar8 Appointments UNIT GOALS + making appointments» changing apointments TALKING Look at these ways of eganizing osha a Whi do you think ithe hee ue? Wy? Which do you ue? Why? Listening 2 Listen to Jemy Young caling Tara Luckman to make an apoinmene Answer the questions 1 Wen is Jenny free? 2 When is Tar fre? 3 When do they decide o mee? 1 Put the vets in bakes nto the crest form to complete the things that Jany and Tara sald. Then listen and check, ‘seuwrs Hm fie all day Wednesday TARA: Som eno (interview) al day Wednesday but "fe allay Thursday. ens: Let me se ve gt plans bat ean cance andi (visit another Client inthe morning sould come straight to you inthe afterngon. I 0 cock OK? heLanguaue focus 4 The table below shows things that Jenny ad Tara sai int Using. Choose the best tte (@.0 orc) foreach column inthe ible «Saying that you are avallable Saying that you are not available «Making suggestion 1 Practise in pairs. One student makes» suggestion. The other student agrees, o says hese Is banyan suggests another time. Example | -ASCam ae meet on Tuesay? SS oe ae Canrunton att —- “S1VOENT At Look at the information on page 79 'SUDENT 8: Look atthe information blow “You are Sam Beatle, «salesperson for Smooth, _a company which supplies Soft drinks dispensers Sor bars. Cal Stade A Kim Wesley, the Catering Look at your schedule (below) Try to make an tment to show Student A your new proved drinks pent Mom 13 1900-t200weet ses nats | ue 4 soar | ea Saori | Th 16 wlan | | FPiI7 natstecotewes tiny | Culture Fors In your companylountry, whet happens if you change an appointment ‘forget an appointment or ave late? Unit 8 Appolniments 30Eu [Changing an appointment Vocabulary Match the sentences 1-7 to the explanations 3-9. 1 My gages mising, 3 The sn ging 2 The rains delayed We cant move because there ar 0 many ets 2 Te rain’ conceie dort know which way t go. 4 Were stuck in atic 4 The meting wil nw han ater ne. 5 rma not 5 aly 8 need 1 be 6m mining inte The tain ate. 7 The meting was postponed, My bags ave gone to the wrong place Listening 1 Look at the pictures. Sophie Mueller has an appointment with Frank Cho this afternan. ‘She planned to travel on fight Al10S. With a partner, cus what you think she says saben she als im. Listen tothe call and decide if these statements are tru (1) or fle (F “Tey testheduled the appointment ‘They're going to meet tomorrow afternoon ‘They going to met tomorrow morning. | Use the correct form of the verbs in brackets to complete these things that Sophie sald ‘Then listen and check 1m aftaé my Might hs been delayed Pm sony, but m (oake] ito Seu! in time for our appointment 2 They sy oto hours but most of the fights are delayed. think ts oa longer than that 4 aLanguage focus | Workin prs Lok a the examples below from 2 Us Use the prompts inthe table ‘ta make complete sentences about the other situations Problem ‘Apology and reutt, ‘Suggestion ti eayes ‘otmake Sou appomert tne) met nrg? 1m fad mgt hs been 17m soo but mo ong t make ito you hare ime to mee me in he el 12'S i ime ror opponent omg? saat ‘ae pucbeckan ne? ‘on ite nat forme) eat tt me? 1 Practise in pars. Take turns to phone each othe, explain your problem, apooglae ane make 3 sggetion. ‘Communication activity ‘STUDENT A: look at the information on page 80. ‘STUDENT 8: Look atthe information below ‘Situation 1 ‘You have an appointment with Student A ia Warsaw. Your fight has ben delays (al Stent apelgie and ty treschedule he appintment Hees your schedule Wednesday 23 am, 10.05 fiy to Warsaw BATES pm, 2.00 meet Student A Thursday 24 pm. 3.50 Ay to Prague BATS Situation 2 Student il cal you. et Soe any problems and echele your apprentices Heres your schedule 9.00 report 10 toss 1.00 2.00 meet Student A, my office 3.00 5.00 5.30 sales mectirgMeetings UNIT GOALS «+ organizing meetings » taking part in meetings: Whois the pumose of meetings? What oe the aiventages ond dodvontoges oF rests? JXGim- Organizing meetings 4 prepare the agenda Vocabulary Workin pairs. Lok a his sof things ou need 40] When you organize 2 meeting. Number them in he order In when you soul o hem a date ad tne Co | e rots the particparts 1D | 4 send out the minutes oF the tase meting 1D | e boa a rom a a Reading 2 Martin checking people's aval or 2 meting Red his emai and erat rom the four reps eppoite and compete Ns chart. Teck (7) where people are availble, pt a «oss where they are nat availble, ad 2 ‘question mark (2) where they are no sure, ‘steve Tina Anna Kevin ues wea on 10 2 49 chece pocle’s availability Dear Att We would like to have a one-cay reetiag to Took at our advertising budget for next year and start plann'ng our advertising, * Can you et me know your avatlanility for the fetiowing cates, please? 2ach-29eh March ard-7in Ape Please reply by 14th march best wishes mortinh but not 23th em free on 28th March Os Jean aise do 3rd, #01 or 6th Ari? {ffm ot avatiaie on 7th or 20th portt because I'm anay on Holtdby steve 28th March 48 fine, but not the 29th. or 10th april. Live piamed to spend tne wee of the Sré visiting branches, * but 1 may be able to reorganize things to cone to 2 ineeting on 4th or 6th if necessary. Can you check with ne first though? ‘definitely can’t make 280h but Ie siiable 23th Merch oF 108h Apri1 Wy preferred dates would be 3rd-7th pri 1 can do any Gay that week 11 can mate it on 26th an 23th Marchand 10th forthe Tn fe the Fin bat'T' nat tare abot te rete of tht seek yet, bat T my be able to do Tuesaay or thursday see he's cai ifyou thine Ht nigh eed [Eanes 1 Wich do you think would be the best days to try and have the meeting? Listening ) Aisten to Martin speaking to Anns and Kevin 'n the phone and complete his email with the ‘ay, date and time Language focus Match thea hedings to the phases gi the emails 1 Saying when you are available 2 Confirming the decils ofthe meting 5, Saying when you ae not available 44 Asking when people ae available Communication activity Thanks for giving we your a promptly. * The advertising meeting wit) tate place on 5.00 p.m. in Roon 306 on the 3rd floor. There wit? be coffee, lunch and tea. Twill send out the sgends next week. Regards actin in Reading and Listing. 5 Explaining the purpose ofthe meetin 6 Giving preferences 7 Saying when you may be avalible | Work in groups o! four You need to organize a half-day mectina for next week, Monday 3rd to Friday 7 September, with the other stents in your group. STUDENT A: Look a he information on page 79. STUDENT f: Look at the information on page 80. 1 Read the emai fom the others in your group, and ook atthe information on page 82 ok atthe information on page 8). note possible times fora meting. Discuss together the day, date and time when you might have the meeting. {© Woite an email centiming te deta ofthe meetin Unit @Mectings 48Baw (=) Taking part in meetings Reading ior in pairs. Read ths agenda fora marketing meeting and decide onthe best order for the items tobe dsaiied a the meeting. ae Maneting eam meeting uy 108 10.00 .m. acm x53, AcENOR Markting teams aco tat meth nes ot eeting Apolo absence Ways of geting customer feedback oy oer busines Msteting tea’ pi Listening (908) anne actives for next moat oooo00 ork in pairs. Lok a these diferent mays of getting feedback from customers and discuss which ot you think best, ad why. senda feedback form with each order Sed out 8 questionnaire put a feesack page on the website 28k questions fare-to-face Phone cusomes | offer a free giftin return for Feedback Listen to par ofthe marketing meeting abou oo0000 custome Feedback. Tk (/) the ideas above which are mentioned: Which one do they decide on? Lsten again What slsadvantapes ae mentioned aout the ifferent ways af geting feedback? Language fozus 12 Match the expresins 1-6 fom 2 ising t 1 What do you think? * 2 Can Lust say something? » 2 Sure, go ahesd. . 4 Sorry to interrupt, but ‘ 5 Sony. id’ quite catch tha. * 5 Shall we just go ovr what we've sid? ® ‘Work in groups. Tale abou dea for geting 0 thore with 3 smitr meaning 2-f Som | missed that Yes plese do What are your thoughts on this? Let's jst recap. Sorry 1 stop you, but Can | ad something? customer feedback, using the phrases aboveCommunication activity Work in groups of four You all work fra lage cosmetics company and are trying to ‘choose a new advertising agency. Your contracting department has found four posible agencies, Read the notes about each one below. ‘ACE Crearives Berrer Avs vey ereatve ew company. very dyaic eerene with ta companies rat eensie tot oways ene rot much egerince ‘ute ewpensie tute a smal caroany {oeas Now Camparcners ork ver fast very reable ‘nod ualtyatvertsng Some very successful advertising at ways relate tute expensive auite expensive ot very creative 1 You are sing to have @ meeting with senior management from different departments of | ‘the compan. to try and decide whieh agency Yous. ‘Agenda - senior management meting ‘2th May, 10.00-1.00, ‘Apologies for absence Minutes of lat meeting Sales report Last year’s averting campaign ‘Agencies for this year’s aaversing campaign 708 Date of next meeting SrupeNe AsLaok at the information on page 79. STUDENT f: Look at the information on page 80. STUDENT €:Lack atthe information on STUDENT o: Look atthe information on page 81 {© When yor have Fished your meeting tll he cass what you have decided, and why6 Vocabulary 1 Complete the pute Aeroes 2. Oh no, Weve cur tale [ Fm aiid rm sn traf 5 Sony I ned 0 go now. Pm running 7 Lid’ havea map sot got — onthe ‘way tothe interview 8 Sony im My ca broke down 9. We egret to announce there wil bea two-hour Because of bad weather 10 Alot of people ae not well Shall we ‘he meeting for next week? Down 1 The trp was because not enough a prolate 1g L 2 Some ofthe dacuens are Has anyone seen them? 4 If he product sn ead, | think we should the launch. 6 Tm afraid my highs because of technical problems. Language 1 Mateh the sentences 1-5 to thas with a similar meaning 2c. 1 John Cra speaking. 4 Would it be possible for us co meet his week? 2 He's not avallable right now. 'b Timatraid he's out of the oie atthe moment 2 Cant give him a message? «This s John Craig. 44 Could I visi your office his week? 4 Cant eave a message? 5 Would you tite to leave a message? © Cam take a message? Communication 1 With a partner. ole play the following stuatons. Situation 1 [STUDENT A: Cll Rita Wiis a Sampson Construction, You wat to make an appointment to ‘meet hes to show her your oman’ new constuction safety cathing. ‘sruoew 8: Yu work for Sampson Construction, ita Wiliams is out ofthe office. Take smessige Stustion 2 ‘STUDENT A: ita Willams cals you bak. Make an appointment to meet he STUDENT 8: You are Rita Willams Cal Stent A back and make an appointmentVacabulary 2 fut the words from the box int the best columns below to make phrases used to describe reparations fora mestng the minutes adate and time people's avalabity reception the parcipants room the restaurant sta the agenda atime limit individual needs fining ime refreshments ‘Prepare Send aut Organze/Bvok —SeUFx—_Notily ‘creck Cireutte Language 2 Match the advice about meetings 1-10 tothe expresions Before the meeting ‘A the meting 1 Tell eveyone why you are having 2 meting 6 Invite other people to speak. 2 Find out when perl can come. 7 Ask others 10 cay 2. Say when you can come 8 Ask you can speak 4 Say when you cart come 19 Review what peop have sad 5 Confirm the deta he meting 10 Discus who ising todo tings {Soy I didnt quit catch that, What di you say? The meeting will eon Wed 10h Apri, fom 9.30 f0 12.30, in Room G3. © We would ik to fave a meting to discuss the new product brochure. can make it on Thursday 14th June © So, fis of al, meee to decide who's going to prepare the survey. cant do Monday or Tuestay. Can I just add something? fh What are your thoughts on his? | Can you tell me fyou ae available on Wednesday of Thrsday next week? 4 Shall we just go ove what weve sald so far? Communication 2 Decl on sda tron ea. Work n groups. Your company wants to write 2 |_Decle.n standart proce or tain messane. document on "best practice’ for wsing the ‘telephone. Make ast of things to tk about Now fave # mectng te dacies excty whet the document should say Reiew 3 #7What kindof hires do you need to nego Isic more dial negation with colleagues or with ter companies? 48 ~ | UNIT GOALS - negotiating with colleagues + negotiating with other companies TALKING ith aleogus? with other companies? Brainstorming Wiork in pairs. Which f these things do you think ae most portant fra successful meting with possible new cent? Can yu tink of anything cue when tna om ti et? 1 the programme fr the dey 2 an agenda forthe meeting 3 a sal ist 4 business cards 5 product brochures © price iss 7 preseniation tour ofthe afcelfatory 8 lunch 10 ee and cofee opoo0g0 ooo000 Listening 2 lve and Gemma ate preparing for 2 mestng with thee representatives from a company which may become anew clint Listen to ther conversation, and tick (/) the thing? in) Sau whieh they mention Complete the sentences with gaps fm Clive and Gemma's conversation ‘Ask someone 19 do something Offering too something 1 Can you send hose out now? 7 Do send the brachures? 2 Could you do thai? 8 sive the presentation 3 Do you take over for 9H do tha. production times and clvery schedules? 4 to-do chal? Rejecting a task wo 4 not posible Accepting a ask ura not 1 talk abou process, 5 ——-no problem, lr har’s Ox 6 Yes. thats 12 mig not have te todo that.4). Listen agsin, Lok a thelist of tks and write down who agrees to do which tak Wire 6 (or Gemma) oF € fr Cv) 1 nos $end brochures 5. cuss product proceses 2 ssn et pice Hiss 6 on dines delivery schedules 2 coon ve presentation 7... dl with lunch arrangements 4 en ntodetons 8 arange factory our ‘Language focus 2 Look at thse sentences with if from !Usienc. yoe welsome them and intrduce everyone at the str give the presentation. 2 alk abou the product range and production times Ifyou discuss delivery Schedles. > Match the sentence halves to make complete sentences with i 1 Ifyou go and meet Cara at reception, 2 prepare ie? 2 Well leave the equipment in th rom 1 el rng ito the mesing room, 2. IFT find ax what kindof food everyone Hikes, «if you don't have ime For them, 4 Tho thse minutes tomorrow 4 wll you organize lunch? 5 Myou tel Peter exactly what equipment you ned «© if you pu i aay at the ed 6 Wil you send out the agenda FI check thatthe room ready for her. ‘Communication actity Your company is going to launch 2 new product next month "You have fo eganae 2 special launch event. 1 Look at the ist of jobs that have to be ‘done. Thine about which you would like 1 do, and why. + onganize pbicty + organize food ane an + choose a ation + onganize entenainent + choose a fimous person to attend and promere ike product, + ie tempera sath plan the schedule forthe even + prepare 2 speech to give 1 Work in rir, Negotiate who going to do each ob and why. Reporting ‘What di you decide? Whois gong to do each task, and why? Unit 10 euulaing 48