Avaaya

Administering Avaya MultiSite
Administration
Release 6.0
June 2010
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2 Administering Avaya MultiSite Administration June 2010

Contents
Chapter 1: What can I do with MultiSite Administration?......................................................7

Chapter 2: What's new in this release?...................................................................................9
Chapter 3: Cutting through to a system................................................................................11
Chapter 4: Changing your password.....................................................................................13
Chapter 5: Setting Up This Product.......................................................................................15
Configuring an MultiSite Administration Server...............................................................................................15
Creating a custom privilege profile..................................................................................................................16
Assigning a custom privilege profile to a user/LDAP group............................................................................17
Assigning a messaging system to voice system.............................................................................................18
Adding a UDP group.......................................................................................................................................19
Initializing voice systems.................................................................................................................................19
Starting the queue...........................................................................................................................................20
Enabling/disabling encryption between the MultiSite Administration client and MultiSite Administration server
........................................................................................................................................................................20
Enabling encryption between the MultiSite Administration client and MultiSite Administration server
................................................................................................................................................................21
Disabling encryption between the MultiSite Administration client and MultiSite Administration server
................................................................................................................................................................21
Administering UCID-Info feature button..........................................................................................................22
Chapter 6: Understanding the Basics...................................................................................25

Logging into MultiSite Administration..............................................................................................................25
Understanding log files....................................................................................................................................25
Understanding templates................................................................................................................................26
Understanding the screen...............................................................................................................................27
Understanding the workspace................................................................................................................27
MultiSite Administration toolbars............................................................................................................27
Understanding the Browser Pane...........................................................................................................28
Understanding the MSA Manager..........................................................................................................29
Understanding the Task tab....................................................................................................................29
Understanding the System Manager......................................................................................................30
Understanding the Station Manager.......................................................................................................30
Understanding the Report Manager.......................................................................................................31
Understanding the Tree tab....................................................................................................................32
Chapter 7: Administering Stations........................................................................................33

Copying templates..........................................................................................................................................33
Deleting templates..........................................................................................................................................34
Creating a new station....................................................................................................................................34
Option 1..................................................................................................................................................35
Option 2..................................................................................................................................................35
Option 3..................................................................................................................................................36
Option 4..................................................................................................................................................36
Adding or changing the country code and location while mapping your station.....................................37
SIP Trunk field........................................................................................................................................37
Creating station templates..............................................................................................................................38
Administering Avaya MultiSite Administration June 2010 3

Option 1: From anywhere in MultiSite Administration.............................................................................38
Option 2: while creating or changing a station........................................................................................39
Changing the data for a station.......................................................................................................................39
Changing set types.........................................................................................................................................40
Changing feature buttons................................................................................................................................41
Changing feature buttons Option 1.........................................................................................................42
Changing feature buttons Option 2.........................................................................................................43
Changing Group Memberships.......................................................................................................................43
Changing station extensions...........................................................................................................................45
Swapping stations...........................................................................................................................................46
Moving multiple stations..................................................................................................................................47
Moving stations in the same ENP network......................................................................................................48
Removing stations...........................................................................................................................................48
Entering Native Names...................................................................................................................................49
Using the Avaya Bulk Import Tool (ABIT)........................................................................................................51
Assigning a messaging system to a voice system..........................................................................................52
System Lock....................................................................................................................................................53
Administering UCID-Info feature button..........................................................................................................53
Chapter 8: Administering Systems........................................................................................55

Adding translations..........................................................................................................................................55
Creating object templates...............................................................................................................................56
Importing translations......................................................................................................................................56
Importing data into the Incoming Call Handling Treatment tables...................................................................57
Importing data into the Public Unknown Numbering table..............................................................................59
Exporting translations......................................................................................................................................61
Duplicating translations...................................................................................................................................61
Changing translations.....................................................................................................................................62
Changing translations globally........................................................................................................................63
Removing translations.....................................................................................................................................63
Specifying options for removing translations...................................................................................................64
Changing vectors............................................................................................................................................64
Entering Native Names...................................................................................................................................66
Assigning a messaging system to a voice system..........................................................................................68
Adding a new COS group...............................................................................................................................68
Adding paging groups.....................................................................................................................................69
Finding the IP Softphone.................................................................................................................................69
Viewing all translations across all switches for a single user..........................................................................70
Connecting to cellular phones.........................................................................................................................70
Adding labels...................................................................................................................................................71
Supporting List Trace and Monitor Traffic.......................................................................................................71
Adding a new COR group...............................................................................................................................72
Chapter 9: Monitoring the System and Running Reports...................................................73

Creating report templates................................................................................................................................73
Setting up report buttons.................................................................................................................................73
Running Reports.............................................................................................................................................74
Specifying page size, source, orientation, and margins..................................................................................74
Polling manually for data.................................................................................................................................74
Naming a report..............................................................................................................................................76
Viewing a report..............................................................................................................................................78

Viewing unprocessed subscriber updates.......................................................................................................78
Chapter 10: Scheduling..........................................................................................................81

Scheduling jobs...............................................................................................................................................81
Changing the priority of a scheduled job.........................................................................................................81
Deleting a scheduled job.................................................................................................................................82
Removing an active job from the queue viewer..............................................................................................82
Refreshing a station with TTI Port...................................................................................................................83
Chapter 11: Managing Users..................................................................................................85

Viewing information about MultiSite Administration users/groups..................................................................85
Changing information about MultiSite Administration users/groups................................................................85
Viewing a custom privilege profile...................................................................................................................89
Changing a custom privilege profile................................................................................................................89
Deleting a custom privilege profile..................................................................................................................90
Chapter 12: Tasks for Super Users........................................................................................91

View server information...................................................................................................................................91
Changing server information...........................................................................................................................91
Viewing information about MultiSite Administration users/groups..................................................................92
Changing information about MultiSite Administration users/groups................................................................92
Displaying and Changing Multi-Location AAR, ARS and Dial Plan.................................................................96
Viewing a custom privilege profile...................................................................................................................97
Changing a custom privilege profile................................................................................................................97
Deleting a custom privilege profile..................................................................................................................98
Disconnecting a user from MultiSite Administration........................................................................................98
Changing system passwords..........................................................................................................................99
Changing your password..............................................................................................................................100
Changing a UDP group.................................................................................................................................100
Removing a UDP group................................................................................................................................101
Deleting destinations.....................................................................................................................................101
Option 1................................................................................................................................................102
Option 2................................................................................................................................................102
Locking a station...........................................................................................................................................103
Accessing station locks........................................................................................................................103
To lock a station....................................................................................................................................104
To clear a station..................................................................................................................................104
To lock a Non-Station Object................................................................................................................105
To clear a Non-Station Object...............................................................................................................105
Chapter 13: Reference..........................................................................................................107

Menus...........................................................................................................................................................107
MSA Manager menus...........................................................................................................................107
System Manager menus.......................................................................................................................108
Station Manager menus........................................................................................................................110
Report Manager menus........................................................................................................................111
If You Don't See a Menu.......................................................................................................................112
Telephone Feature Buttons...........................................................................................................................112

What is a destination?...................................................................................................................................130
What is the queue?.......................................................................................................................................131
Format requirements for imported files.........................................................................................................131
What are list and display reports?.................................................................................................................132
Index.......................................................................................................................................133

Chapter 1: What can I do with MultiSite
Administration?
MultiSite Administration lets you administer system-wide settings, administer phones, collect data and
generate reports, in real time or by scheduling jobs to run when you want.
What do you want to do?
With MultiSite Administration, you can:
• UseUnderstanding the System Manager on page 30 to perform system-wide tasks like:
- Specifying, viewing, changing, or deleting settings.
- Printing button labels for your phones.
- Making Changing translations globally on page 63.
- Searching for objects by choosing from a list of canned queries.
• Use Understanding the Station Manager on page 30 to
- Creating a new station on page 34, Swapping stations on page 46, Moving multiple
stations on page 47, or Removing stations on page 48 stations.
- Specify Specifying options for removing translations on page 64 behavior forMultiSite
Administration to perform when it removes a station.
- Add or delete subscriber accounts on your messaging systems.
- Changing set types on page 40 or Changing feature buttons on page 41.
- Creating station templates on page 38 and apply them to save time when creating new
stations.
- Moving stations in the same ENP network on page 48.
• Use Understanding the Report Manager on page 31 to
- View the DID dial plan.
- Look up extensions.
- Query the voice system for stations matching specific criteria.
- Run "list" reports or run "display" reports ( What are list and display reports? on page 132).
- View collected reports.
- Choose from a list of canned reports.
- Schedule report generation.
- Specify delimiters for report output files.
- Set up keyboard shortcuts to run your most common reports.

What can I do with MultiSite Administration?
- View log files.

• Use Data Manager to schedule data collection, view data files, view log information, or build a report
template.
• Use MultiSite Administration toolbars on page 27 to perform common tasks, like
- Cutting through to a voice system.
- Viewing the properties of the system you are currently administering.
- Customizing the toolbar.
- Viewing log files.
- Viewing the schedule.
• Use menus to do all of the above.
• Specify what MultiSite Administration should do if it encounters errors while running a scheduled job.
Additional Functionality
• MultiSite Administration offers graphical phone illustrations in the station administration screens. You
can assign features to phone buttons by clicking a button on the picture!
• MultiSite Administration validates the data you enter for extensions and ports, as well as ranges and
field types before it sends the data to a voice system.
• You can run jobs in real time or schedule them to occur later.
• When MultiSite Administration runs a scheduled job, it performs detailed logging. If an error occurs,
MultiSite Administration notifies you when you log in to the application.
• If your Communication Manager software lets you view an object, then MultiSite Administration also
lets you view it, using "list" reports or "display" reports that are accessible from the MultiSite
Administration Report Manager.
• MultiSite Administration users who have their names in the external RADIUS can be directly
authenticated from MultiSite Administration. Integrated Management Database users can also do
the same.

Chapter 2: What's new in this release?
MultiSite Administration 6.0 enhancements:

• Support for the following Avaya Aura™Communication Manager servers.
- VCM on S8510 server
- VCM on 8300D server
- VCM on S8800 server
• Software Duplication Parity with Hardware Duplication for Duplex configuration
• AFS (Authentication File System) is used with AES encryption for ASG Authentication
• Multinational E.164 Extension Prefixes
• Dial Plan Admin Refactoring
• Increasing maximum skills per agent from 60 to 120
• Increasing number of skills to 8000
• Increase number of vectors and PRT (Policy Routing Table) to 8000
• Native Support for 1408/1416 Set Types

What's new in this release?

Chapter 3: Cutting through to a system
Using the System CutThrough icon on the toolbar, you can open a Native Configuration Manager
window and log into the voice system. When you cut through to a system, you will use an admin port on
that system.
To cut through to a system:
1. Click the System CutThrough icon on the toolbar.

The system displays a message box.
2. Click OK.
The system displays the Server Login dialog box. The voice system you want to log into is
displayed in the title bar of the window.
3. Enter your login, and click OK.
4. Enter your password or ASG key response, and click OK.
You are prompted to enter the terminal type.
Note:
The Cut Through window only supports the VT220 terminal type.
5. Enter VT220 and press ENTER.
The IP address and TCP port of the voice system to which you are connected are displayed
at the bottom left of the window. The status of your session (for example, "online" or "offline")
is displayed at the bottom right of the window.
Result
While using the Cut Through window, the status of your session (that is, whether you are logged into the
system) is displayed at the bottom of the window. When you are logged into the system, the IP address
of the voice system and the TCP port you are using are displayed.

Cutting through to a system

Chapter 4: Changing your password
All MultiSite Administration passwords are maintained in the Integrated Management Database. You can
change your password from the MSA Login dialog box.
To change your MultiSite Administration password from the Avaya MultiSite Administration Login dialog
box:
1. Using Microsoft Internet Explorer, go to the Launch Products page, and click Avaya MultiSite
Administration.
The system displays the Login dialog box.
2. Click Change Password.
The system displays the Change Password page.
3. In the User ID field, enter your MultiSite Administration login.
4. In the Current Password field, enter the current password for your login.
5. In the New Password field, enter the new password you want to use for your login.
6. In the Re-Type New Password field, re-enter the new password you want to use for your login.
The system displays a message stating that your password has changed successfully.

Changing your password

Chapter 5: Setting Up This Product
Configuring an MultiSite Administration Server

This procedure describes how to configure a MultiSite Administration server. Only MultiSite
Administration administrators (those with super-user permissions) can perform this activity.
To configure a MultiSite Administration server:
1. Click the MSA Manager tab in the Browser Pane.

2. Click MSA Server Configuration.
The system displays the Avaya MultiSite Administration Server Configuration
wizard dialog box.
3. Click Next.
4. (Optional) Complete the fields in this dialog box.
5. Click Next.
6. Specify whether you want to initialize voice systems manually or automatically.
If you want MultiSite Administration to perform an initialization automatically as soon
as it receives notification from the Integrated Management Databaseof new data
for a voice system, click Automatic Initialization.
If you want to initialize the voice system manually, click Manual Initialization. If you
select this option button, you must use Task Scheduler or System Resources in
MultiSite Administration to initialize the voice system.
7. (Optional) Specify the number of minutes after which inactive MultiSite
Administration users should be disconnected automatically from the server.
8. Click Next.
The system displays the a summary of the MultiSite Administration server
configuration.
9. Click Finish.
Related topics:
MSA Server Configuration wizard

Setting Up This Product
Creating a custom privilege profile

With a custom privilege profile, you can restrict non-super users from accessing certain objects
within the MultiSite Administration System Manager and specify which tasks these users/
groups can perform. You can also specify ranges for many features (for example, stations) and
the range of ports that a user/group can access. For each object in the System Manager, you
can select whether the user has no access, read-only access, or full access.
MultiSite Administration provides a default custom privilege profile (named "DEFAULT") that
is automatically assigned to all non-super users. This default profile restricts users/groups from
accessing any of the objects in the System Manager. You can modify the default profile.
You can create up to 500 custom privilege profiles.
To create a custom privilege profile:

2. Click MSA User/Group Configuration.
The system displays the MSA User/Group Configuration screen.
3. Click the Define System Manager Custom Privilege tab.
The Define System Manager Custom Privilege tab displays all of the existing
custom privilege profiles for the MultiSite Administration server.
4. Click Add.
The system displays the Add Custom Privilege dialog box.
5. In the Custom privilege name field, enter the name for the custom privilege profile
you are creating.
6. Select the check box for each MultiSite Administration manager (for example,
Station Manager and Report Manager) and task (such as View Scheduled Entries
and Use Quick Command) you want to assign to this profile.
Note:
The Diagnostics check box is enabled only when the System Manager check
box or the Station Manager check box is selected.
7. If you want to assign permissions for certain features in MultiSite Administration
System Manager:
a. Select the System Manager check box.
b. Click System Manager.
c. For each feature, select the type of permission you want this profile to provide.

Assigning a custom privilege profile to a user/LDAP group
If you want to assign the same permission to all of the features in this profile,
select the appropriate check box at the top of the dialog box.
d. If appropriate, specify the range that this profile can administer for each feature.
For example, if you want to specify a range of stations that this profile can
administer, enter the range of stations in the Station field in the Define Partitions
area. If you want this profile to administer stations 1000 to 2000, enter
1000-2000. If you want this profile to administer stations 1000, 1001, and 2100
to 2150, enter 1000, 1001, 2100-2150.
e. If you want to specify a range of gateways that this profile can administer:
i. Click the System Custom Privilege Page 2 tab.
ii. In the Gateway field in the Gateway Partitions area, enter the range
of gateways.
For example, if you want this profile to administer gateways 1 to 6,
enter 1-6. If you want this profile to administer stations 1, 2, 4, 5, and
6, enter 1, 2, 4-6.
iii. If this profile needs access to port networks, select the Port Network
check box.
iv. If this profile needs access to sites, select the Sites check box.
f. When finished, click Done.
8. In the Notes field, enter any notes you want about this profile.
9. When finished, click Done.
The system displays a new custom privilege profile.

This procedure describes how to assign a custom privilege profile to a user or an LDAP group.
MultiSite Administration enables you to assign a different custom privilege profile for each voice
system that the user/LDAP group can access.
You must have an MultiSite Administration Super User login or an MultiSite Administration User
Admin Only login to be able to assign a custom privilege profile.
Note:
By default, the DEFAULT custom privilege profile is assigned automatically to all new
MultiSite Administration users/LDAP groups who do not have super-user privileges.
To assign a custom privilege profile to a user/LDAP group:


3. Click the Users/Groups on Systems tab.
The Users/Groups on Systems tab displays all the user IDs/group IDs for the
MultiSite Administration server.
4. From the System Name field, select the appropriate voice system.
5. Select the ID of the user/group to whom you want to assign a custom privilege
profile.
6. Click Update User .
The system either displays the Update User dialog box or Update Groups dialog
box, depending on the user or group selected.
7. From the list box on the right, select the voice system(s) for which this custom
privilege profile will be used.
The drop-down list box displays the custom privilege profile (if any) that is currently
assigned to this user/group for the selected voice system. If multiple voice systems
are selected and different custom privilege profiles are currently assigned to this
user/group (that is, the user/group does not have the same custom privilege profile
on all of the selected voice systems), the drop-down list box appears blank.
8. From the drop-down list box, select the custom privilege profile you want to assign to
this user/group for the selected voice system(s).
9. When finished, click Save.
10. Click OK.
Assigning a messaging system to voice system

This procedure describes how to add a messaging system to MultiSite Administration.
Only MultiSite Administration administrators (those with super-user permissions) can perform
this activity.

2. Click Messaging System Configuration.

Adding a UDP group
The system displays the Audix Nodes in MSA screen.

3. Select a messaging system where no IP address is listed, and then click Assign.
The system displays the Assign Messaging System dialog box.
4. From the drop-down list box, select the voice system you want to associate with the
messaging system.
5. Click OK.
6. Repeat Steps 3 through 5 for any other messaging systems you want to assign.
Related topics:
Messaging System Configuration (screen)
Adding a UDP group

A UDP group is a set of voice systems that use the Uniform Dialing Plan (UDP) feature of
Avaya’s Communication Manager Software.
To add a UDP group:
1. Click the MSA Manager tab in theMultiSite Administration Browser Pane.

2. Click UDP Configuration.
3. Click Add.
MultiSite Administration displays the Add UDP Group: UDP Configuration dialog
box.
4. Complete the Add UDP Group:
UDP Configuration dialog box.
Related topics:
Uniform Dial Plan Configuration (screen)
Initializing voice systems

After you assign a messaging system to MultiSite Administration and Starting the queue on
page 20 for that system, you must perform the following steps to initialize the voice system:

1. From the MultiSite Administration main screen, click the MSA Manager tab.
If you don’t see the MSA Manager tab, click here.
2. Click System Resources.
3. Click Initialize System.
4. Click Save Changes.
Starting the queue

The What is the queue? on page 131 must be running before you can use MultiSite
Administration to administer voice systems or messaging systems.
Any time you restart the MultiSite Administration server or upgrade to a new release of MultiSite
Administration software, the queue will restart automatically.
If you ever stop the queue ‘ manually,’ then you must perform the following steps to start the
queue again:
1. From the MultiSite Administration main screen, click the MSA Manager tab.
If you don’t see the MSA Manager tab, click here.
2. Click System Resources.
3. Click Start Queue.
4. Click Save Changes.
Related topics:
What is the queue? on page 131
Enabling/disabling encryption between the MultiSite

Administration client and MultiSite Administration server
You can use the 3DES encryption algorithm to encrypt all communication between the MultiSite
Administration client and the MultiSite Administration server.

Enabling/disabling encryption between the MultiSite Administration client and MultiSite Administration server
Related topics:
Enabling encryption between the MultiSite Administration client and MultiSite Administration
server on page 21
Disabling encryption between the MultiSite Administration client and MultiSite Administration
server on page 21
Enabling encryption between the MultiSite Administration client

and MultiSite Administration server
To enable 3DES encryption for MultiSite Administration browser sessions:
1. Log in to the MultiSite Administration server as root.

2. Open /opt/avaya/msa/bin/bob.ini.
3. In the BOB section, change Encryption=0 to Encryption=1.
4. Save and exit this file.
5. Open /opt/avaya/msa/pc/XML/Options/BOBparms.xml.
6. Change Encryption=OFF to Encryption=ON.
8. Execute the following shell command: service tomcat4 restart
9. Restart all browser sessions.
Disabling encryption between the MultiSite Administration client

and MultiSite Administration server
1. Log in to the MultiSite Administration server as root.

2. Open /opt/avaya/msa/bin/bob.ini.
3. In the BOB section, change Encryption=1 to Encryption=0.
5. Open /opt/avaya/msa/pc/XML/Options/BOBparms.xml.
6. Change Encryption=ON to Encryption=OFF.

8. Execute the following shell command: service tomcat4 restart

9. Restart all browser sessions.
Administering UCID-Info feature button

MultiSite Administrationprovides the ability to administer the ‘UCID-Info’ feature button on the
station objects. This feature is available on the Button Assignment dialog boxes of Add New
Station, Change Stations, Add New Stations Template and System Manager Station (Add/
Change) screens.
Note:
• This is supported in Communication Manager5.2 and later voice systems.

• This button is valid only for IP and DCP set types where feature buttons can be
administered and not applicable to SIP and analog set types.
To administer the button to the station object in System Manager:
1. Click the Task tab in the MultiSite Administration main screen.

2. Click System Manager.
The system displays a list of objects on the left pane.
3. Click Station.
The system displays the station table on the right pane.
4. Click Add.
The system displays the Add Station dialog box.
5. Enter the extension.
You can also select the extension range from View Available Extensions.
Note:
If you enter an extension range, you must select a template to apply to these
extensions. Only templates can be applied to extension ranges. You can choose a
template from the Template Selection dialog box.
6. Select the set type from the Station Set Type field.
7. Click OK.
The system displays a set type image.

8. Click Button Assignments.

The system displays the Button Assignments dialog box.
9. Select ucid-info from the Assign field.
10. Click OK.
Result
This assigns the button to the station object.
In the same way, you can assign the button present on the Button Assignment dialog boxes
in Add New Station, Change Stations and Add New Stations Template screens.


Chapter 6: Understanding the Basics
Logging into MultiSite Administration

Before you can log in to MultiSite Administration, you must have a login ID and password. The
login ID and password are created by your MultiSite Administration Administrator (a super user)
in Integrated Management Database. If you do not know your login ID and password, contact
the MSA Administrator.
To log in to MultiSite Administration:
1. In the Name field, enter the login ID.

2. In the Password field, enter your password.
3. Click Login.
Related topics:
What can I do with MultiSite Administration? on page 7
Understanding the workspace on page 27
Understanding log files

What is a log file?
A log file is a history of the activities that are recorded through MultiSite Administration. This
is processed on a voice system or messaging system. Log files may also contain messages
from the MultiSite Administration application that you are currently in.
All successful translations are logged as they are removed from the Translation Editor screen. If
translations are scheduled for unattended processing, detailed logging occurs. If an error
occurs, you are automatically notified.
A log file is not a history of all activities on the voice system. If someone cuts through to the
voice system, for example, it is possible that changes would be made directly to the voice
system and not go through MultiSite Administration. MultiSite Administration is updated with
all such changes.

Understanding the Basics
Types of log files

There are two types of log files within MultiSite Administration:
• the master log file
• application log files
The master log file contains messages from all of the application log files. The application log
files exist for the System Manager, Station Manager, Report Manager, and Data Manager
applications.
How can I view a log file?
How you access the log file depends on the manager that is currently active. In addition, in
some of the managers, it also depends if an application log file exists. In those managers, an
application log file will display if there is one, and the master log file will display if there is no
application log file. In other "managers", it works differently.
You need to a) learn the pathway to the log file in each "manager" b) be able to recognize the
appearance of an application log file versus the master log file.
Related topics:
Log File Viewer (screen)
Understanding templates
A template is a file that contains stored settings. You can use templates to streamline the
process of performing various routine activities. Templates save the data that you enter, so
that you can perform similar activities later without re-entering the same data.
MultiSite Administration allows you to create, store, and use templates to simplify the tasks of
Creating a new station on page 34, adding Adding translations on page 55, running reports,
or Exporting translations on page 61.
MultiSite Administration offers several prepackaged templates, and you can create your own,
as well.
• Create templates
• Apply templates
• Copying templates on page 33
• Deleting templates on page 34

Understanding the screen
Understanding the workspace
MultiSite Administration toolbars
Toolbar Customizer: Clicking this icon allows

you to customize the toolbar.

System Properties: Clicking this icon allows

you to view the system properties associated
with the given voice system, including
information like name, IP address, and so on.
System CutThrough: Clicking this icon
launches the Cut Through window, which is
a terminal emulation window that enables
you to log in to the voice system.
View Logs: Clicking this icon allows you to
see the history of general activities on the
MultiSite Administrator server, and activities
on the voice system that have been initiated
by a MultiSite Administration user.
View Scheduled Entries: Clicking this icon
lets you view the reports and commands that
are currently scheduled to occur on the given
voice system.
Station Wizard: Clicking this icon starts the
Station Wizard, which allows you to perform
various station administration tasks.
Audio-Group: Clicking this icon displays the
audio-group table.
Holiday-Table: Clicking this icon displays the
holiday-table.
Best Service Routing (BSR): Clicking this
icon displays the best-service-routing table.
Understanding the Browser Pane

Purpose
The Browser Pane is essentially a graphical ‘menu’ that displays icons for the activities you
perform most often. The Browser Pane contains the following tabs:
• The Understanding the MSA Manager on page 29 tab
• The Understanding the Task tab on page 29 tab
• The Understanding the Tree tab on page 32 tab
Access
The Browser Pane always appears on the left side of the MultiSite Administration main screen.

Use
1. Click a category to view the icons in that category.
2. Click an icon to begin an activity.
When you do, MultiSite Administration displays the associated screen(s) in the right
pane.
3. Select from the offered qualifiers or enter qualifiers in the text box that appears.
Related topics:
Understanding the MSA Manager

Purpose
The MSA Manager tab appears if you have administration privileges. The MSA Manager tab
displays icons for activities that only MultiSite Administration administrators (super-users) can
perform.
Access
In the Browser Pane, click the MSA Manager tab.
Use
To learn more about the icons, click the following links.
MSA User Configuration
Messaging System Configuration
System Resources
UDP Configuration
Task Scheduler
System Locks
Understanding the Task tab

Purpose
The Task tab displays categories of activities that a day-to-day user of this product might
perform.

Access
In the Browser Pane, click the Task tab.
Use
This tab presents the following categories. Click a category to learn more about it.
Understanding the System Manager on page 30
Understanding the Station Manager on page 30
Understanding the Report Manager on page 31
Related topics:
Understanding the System Manager

Purpose
This category on the Task tab of the Browser Pane allows you to create and edit translations
that affect your entire voice system, rather than a specific extension.
Access
In the Browser Pane, click the Task tab, and then click the System Manager category.
Use
Use the Up and Down Arrow keys on the interface to scroll to the different icons.
Click an icon in the Browser Pane to display the associated screen in the right pane of the
screen.
To learn about the screen that appears, see System Manager screen (generic).
Understanding the Station Manager

Purpose
This category on the Task tab of the Browser Pane allows you to create and manage stations
using wizards.
Note
You can also perform station administration activities by clicking the System Manager category,
and then the Station icon.
Access
In the Browser Pane, click the Task tab, and then click the Station Manager category.

Use
Click an icon in the Browser Pane to display the associated dialog box in the right pane of the
screen.
For directions on performing any of the activities available on this tab, click the appropriate link
below:
• Creating a new station on page 34
• Creating station templates on page 38
• Swapping stations on page 46
• Moving multiple stations on page 47
• Changing set types on page 40
• Removing stations on page 48
• Changing feature buttons on page 41
• Moving stations in the same ENP network on page 48
Understanding the Report Manager

Purpose
The Report Manager on the Task tab of the Browser Pane allows you to create and manage
reports. This interface can find any report available and save or print it. Choose from a
comprehensive list of custom reports that can be delimited and imported into other programs, or
use them as is. The reports module will analyze and summarize your voice system’s
configuration, and provide port and extension information needed to add a station.
Access
In the Browser Pane, click the Task tab, and then click the Report Manager category.
Use
Click an icon in the Browser Pane to display the associated dialog box in the right pane of the
screen.
To learn about the screens associated with an icon, click the appropriate link below:
Print Initialization Options
Lookup Extension
Query stations
Custom Reports
List Reports
Display Reports
Scheduler

View Collected Reports

DID Dial Plan
Set Delimiters
Set User Buttons
Understanding the Tree tab

Purpose
The Tree tab displays folders containing shortcuts to the Communication Manager software
commands, and you can execute these commands by double-clicking any given shortcut.
Access
In the browser pane, click the Tree tab.
Use
Double-click on the object called Workspace to display the objects inside.
Double-click objects to open or close them.

Chapter 7: Administering Stations
Copying templates
Before you can copy a template, you must create a template. This topic assumes you have
already created one.
To copy a template:
1. In the MultiSite Administration browser pane, click the Task tab, and the appropriate
icon for your activity.
MultiSite Administration displays the appropriate list screen for that icon.
2. From the Tools menu, choose View Template.
If you do not see this menu, If You Don't See a Menu on page 112. MultiSite
Administration displays a screen, listing all public templates that have been saved
in MultiSite Administration, and all private templates saved by you.
3. Click either the Public or Private tab.
4. Select the template you want to copy and click Copy.
5. Give the copy a name.
6. Click OK.
MultiSite Administration saves the new template and adds it to the bottom of the list.
7. Do one of the following:
• To exit the screen, click Cancel.
• You can confirm that the template is in the list by reopening the View Template
list. It should appear in alphabetical order this time.
• To edit the highlighted template, click OK.
• Ensure the correct template is highlighted. MultiSite Administration does not
automatically highlight the template that is most recently created.
• To delete the new template, highlight it from the list, click Remove and then
click OK.

Administering Stations
Deleting templates
To delete a template:
1. In the MultiSite Administration Browser Pane, click the Task tab, and the appropriate
icon for your activity.
MultiSite Administration displays the appropriate ‘list’ screen for that icon.
2. From the Tools menu, choose View Template.
Administration displays a screen listing all public templates that are saved in
MultiSite Administration, and all private templates saved by you.
3. Click either the Public or Private tab.
4. Select the template you want to delete and click Remove.
5. Click OK.
Creating a new station

Related topics:
Option 1 on page 35
Option 2 on page 35
Option 3 on page 36
Option 4 on page 36
Adding or changing the country code and location while mapping your station on page 37
SIP Trunk field on page 37

Option 1
1. Click the Task tab in the MultiSite Administration Browser Pane.

2. Click Station Manager.
3. Click Add New Station.
MultiSite Administration displays the Add New Station wizard.
4. Complete the wizard.
As part of the process of completing the wizard, you can apply a station template
(if you have created one). However, you can also create a station without using a
template. If you do not apply a station template, Station Manager enters default field
values, which you can change (for the given station) to suit your needs.
Result
Fill in the other options, such as the physical location of the phone, abbreviated dialing list,
calling and feature privileges available in different windows before you save. Your phone will
then be ready for use.
Option 2
Choose this option if you already know the extension number that you want to give to the new
station.

2. Click either Station Manager or System Manager.
3. In the Quick Command field (on the right side of the screen), type add station nnnn,
where nnnn is the extension number you are giving the new station.
4. In the confirmation dialog box, click OK.
5. Complete the Station Administration screen.
Result

Option 3
Choose this option if you prefer to view the list of existing stations before deciding what
extension number to give to a new station.

3. Click Station.
MultiSite Administration displays a list of stations currently assigned on this voice
system.
4. Click Add.
5. Specify the extension number of the station that you want to add and click OK.
MultiSite Administration displays the Station Administration screen.
6. Complete the Station Administration screen
Result
Option 4
Choose this option if you want the voice system to automatically assign the next available
extension to the new station.
1. Click the Tree tab in the MultiSite Administration Browser Pane.

2. Double-click the Station folder.
3. Click add station next.
MultiSite Administration displays the Add dialog box.
4. Verify that the settings are correct and click OK.
5. Complete the Station Administration screen as you normally would.

Result
Adding or changing the country code and location while mapping

your station
1. Go to System Manager.
2. Click Off-pbx-telephone.
3. A list of extensions which have already been mapped will be displayed.
4. Select an extension and edit it, adding the country code (cc) and the location of the
station.
Note:
A new set type can be selected from the Set Type drop-down list (Example - New
Set Types 96XXSIP and 16CC)
SIP Trunk field
1. Navigate to the Task tab.

3. Click Add New Station.
The system displays a new window.
4. Assign the extension number and name.
5. Click Next.
6. Add the required information, such as Template, Port and SIP Trunk for a template
provided.

Creating station templates

This topic assumes that you know what a Understanding templates on page 26 is. By station
templates we mean templates that you would use while Creating a new station on page 34.
Station templates save all fields/features specified except extension, port, room, cable, jack,
building, floor, and security code, which are unique for each station. There are multiple ways
to create station templates. Choose the option (below) that works for you:
Related topics:
Add New Station (wizard) page 1
Option 1: From anywhere in MultiSite Administration on page 38
Option 2: while creating or changing a station on page 39
Option 1: From anywhere in MultiSite Administration

3. Click Add New Station Template.
MultiSite Administration displays the Add New Station Template wizard.
4. From the Select Voice Terminal Set Type drop-down list, choose the type of phone
for which you want to create a template.
5. Click Next.
MultiSite Administration displays the Station Administration screen, showing a
picture of the phone type that you selected.
6. Complete the Station Administration screen.
MultiSite Administration displays the Enter Template File Name dialog box.
8. Type a name for the template.
MultiSite Administration adds the .tpl extension when it stores the template.
9. Select Private Template or Public Template.
Private templates block general access to the template. Public templates can be
used without your permission.
10. Click OK.
11. Perform one of the following steps:

Changing the data for a station
• If you want to create more templates for this phone type, click Yes, and repeat
Steps 6 through 10.
• If you do not want to create more templates for this phone type, click No.
You can see the new template entry when you Creating a new station on
page 34.
Option 2: while creating or changing a station

This option works well if you are already creating or changing a station using the Station
Administration screen. Perform the following to save the settings as a template.
1. From the Template menu, choose Save template.

2. Type a name for the template.
MultiSite Administration adds the .tpl extension when it stores the template.
3. Select Private Template or Public Template.
Private templates block general access to the template. Public templates can be
used without your permission.
4. Click OK.
Changing the data for a station

To change the data for a station:
3. Click Change Stations.
The system displays the Change Stations dialog box.
4. Click Change existing station data, and then click Next.
The system displays the Extension dialog box.
5. Enter the extension of the station you want to change. Click Select to select the
extension.

6. Click Next.
The system displays the Name/Native Name dialog box.
7. Make your changes.
8. When finished, click Next.
The system displays the Set Type dialog box.
The system displays the COR & COS dialog box.
The system displays the Abbr Dialing & Buttons dialog box.
The system displays the Site Information dialog box.
The system displays the Optional Memberships dialog box.
The system displays the Voice Mail dialog box.
The system displays the Schedule dialog box.
21. Specify when to process the job and click Next.
The system displays the Finish dialog box.
22. Click Finish.
Changing set types

To change the type of phone associated with a specific extension on your voice system:

Changing feature buttons
1. Click the Task tab in theMultiSite Administration Browser Pane.

4. Click Change station voice terminal set types, and then click Next.
The system displays the Extensions/Set Type dialog box.
5. Type the extensions to be changed.
Click Select to select the extension(s).
6. If all stations are changing:
a. Select All Exts To New Set Type.
b. Select the new set type from the associated drop-down list box.
7. If only stations of a particular set type are changing:
a. Select Only exts of specific set type.
b. Select the old set type from the associated drop-down list box.
c. Select the new set type from the To new voice terminal set type field.
8. (Optional) Specify a template to use.
9. Click Next.
11. Click Finish.
Related topics:
Scheduling jobs on page 81
Changing feature buttons

Related topics:
Phone feature buttons by feature name
Phone feature buttons (by code)
Changing feature buttons Option 1 on page 42
Changing feature buttons Option 2 on page 43

Changing feature buttons Option 1

4. Click Change station feature buttons, and then click Next.
The system displays theFeature Buttons dialog box.
5. Specify the stations you want to change.
Click Select to select the stations.
6. In the field called Change ALL feature buttons of current value, enter the feature
button that you want to change.
Click Set Feature Button Value for a list of feature buttons.
Note:
Features are separated with commas.
7. In the field called To new feature button value enter the new feature button that
you want to replace the old feature button with.
Click Set Feature Button Value for a list of feature buttons.
Note:
Features are separated with commas
8. From the drop-down list box, specify whether the above change should be made
to a specific set type only, or for all set types (ALL).
9. Click Next.
The system displays theFinish dialog box.
11. Click Finish.
MultiSite Administration changes all feature buttons that meet the specified criteria.
If a station that is listed does not exist or contains the button value, it is skipped.

Changing Group Memberships
Changing feature buttons Option 2

2. Click the System Manager category.
3. Click the Station icon.
MultiSite Administration displays the appropriate System Manager screen.
4. In the list of stations, select the station you want to change and clickChange.
5. Click OK to the confirmation dialog.
6. On the picture of the phone, click the button you want to assign a feature to.
7. In the screen that appears, pick the feature that you want to assign to the button.
8. Click Assign.
9. Repeat Steps 6 through 8 for each button you want to assign or change.
10. On the Station Administration screen, click OK.
11. Complete the "Select" screen.
Changing Group Memberships

Use this procedure to
• Add an extension to groups
• Remove an extension from groups
To change group membership associated with a specific extension on your voice system,
complete the following steps:
4. Click Change group memberships, and then click Next.

The system displays the Select Extension dialog box.

5. Type the extension to be changed. Click Select to select the extension.
6. Click Next.
The system displays the Remove from Groups dialog box.
The Ext currently belongs to field displays the group to which the selected
extension belongs.
7. If you want to remove this extension from a group, select that group in the Ext
currently belongs to field, and then click >.
The selected group appears in the Remove from these memberships list box.
8. Repeat Step 7 if you want to remove this extension from another group.
The system displays the Add to Groups dialog box.
The Group Types field displays the groups to which you can add the selected
extension.
10. If you want to add this extension to a group:
11. a. Select that group in the Group Type field.
b. Enter the appropriate number in the Number field.
c. Click >.
The selected group appears in the Station Memberships field.
12. Repeat Step 10 if you want to add this extension to another group.
The system displays the Summary dialog box, showing the actions you selected.
14. Click Next.
16. Click Finish.
Related topics:
Scheduling jobs on page 81

Changing station extensions
Changing station extensions

This procedure enables you to perform the "change extension-station" command on multiple
stations at one time.
To change station extensions:
4. Click Change station extensions, and then click Next.
The system displays the Extension/Set Type dialog box.
5. In the Extension field, enter the extension of the station you want to change.
Press Enter after entering data in each cell.
Click View Current Exts to view a list of extensions that are currently assigned.
After you enter an extension, click Get Current Values For Selected Ext From
System to retrieve the current name, message lamp extension, and emergency
location extension from the voice system.
6. In the New Extension field, enter the new extension number.
Click View Available Extensions to view a list of extensions that are currently
available.
7. Enter the new message lamp extension.
8. Enter the new emergency location extension.
9. If you want to change another extension, click New Row and repeat Steps 5 through
8 for each extension you want to change.
10. If you want these changes to be made on the associated messaging system, select
the Change Associated Subscriber Mailboxes check box.
11. Click Next.
13. Click Finish.

Swapping stations
This procedure explains how to swap similar types of voice terminals; for example, digital for
digital, analog for analog, or ISDN for ISDN.
To swap stations:

3. Click Move Stations.
The system displays theMove Stationsdialog box.
4. Click Move an existing station by swapping it with another, and then click Next.
The system displays the Extensions dialog box.
5. Enter the extensions that you want to swap.
6. Select the appropriate check box.
The ports are automatically swapped.
7. Click Next.
The system displays theSite Data dialog box.
8. If you want to assign new values to any of the displayed settings, enter the
appropriate information.
If you do not enter a value in a field, the existing values on the voice system are
preserved.
The system displays theScheduledialog box.
The system displays theFinishdialog box.
11. Click Finish.
12. Remember to physically swap the phones.
Related topics:

Moving multiple stations
Moving multiple stations

To move multiple stations:

The system displays the Move Stationsdialog box.
4. Click Move multiple stations to new location(s)/name(s), and then click Next.
The system displays the Select Station(s)dialog box.
5. Enter the extension of the station you want to move.
6. Press Enter after entering data in each cell.
7. Press F2 to edit existing data.
8. Click View Current Exts to view a list of extensions that you can highlight to
populate this screen.
9. Enter the new port number.
10. Enter any other new information.
If you do not enter a value in a field, the existing values on the voice system are
preserved.
11. Repeat Steps 5 through 10 for each station you want to move.
Click New Row to create a new row.
Enter information for each station, one station per line.
14. Click Finish.
Related topics:

Moving stations in the same ENP network

You can use this procedure to move one or more stations from one voice system to another
while maintaining the same extension. The stations you move can be imported, obtained from a
search, or entered manually.
Note:
The current voice system on which the stations reside and the destination voice system must
be in the same UDP groups.
To move stations in the same ENP network:
1. Click the Task tab in the MultiSite Administration browser pane.

The system displays the Move Stationsdialog box.
4. Click Move stations in the same ENP network, and then click Next.
MultiSite Administration displays the ENP Move Station wizard.
5. Complete the wizard.
Related topics:
Importing data into the ENP Move Station wizard
Removing stations
To remove stations:

3. Click Remove Stations.
The system displays the Remove Stationsdialog box.
4. Specify the stations you want to remove.

Entering Native Names
Either select from existing stations or enter the extensions. Separate extensions
with commas. Type in ranges using a dash.
5. Click Next.
The system displays theMessaging dialog box.
6. If you want to remove the station extension from its associated messaging system:
a. Select Yes.
b. Select the voice messaging system from the drop-down list box.
7. If you do not want to remove the station extension from its associated messaging
system, select No.
8. Click Next.
The system displays theSchedule dialog box.
The system displays theFinishdialog box.
10. Click Finished.
The stations are automatically removed from any associated groups.

Use this procedure to add or edit the name of a system object in native language. You can
specify the native name for the following system objects:
• Hunt Group
• Invalid Number Dialed Display
• Restricted Number Dialed Display
• Station
• Trunk Group
• VDN
To enter the native name for a system object:
1. Click the Task tab.
2. Click System Manager or Station Manager.
3. From the Tools menu, select MultiLingual Name Wizard.
The system displays MultiLingual Name Wizard Voice System dialog box.

4. From the drop-down list box, select the appropriate system object.
5. Click Next.
The system displays MultiLingual Name Wizard System Object dialog box.
7. • Select CPN/ANI/ICLID Replacement for Restricted Calls:
• - If you want to add a new name, enter the new name in the Name field.
- If you want to modify the existing name, click Get Values From Switch,
and then enter the name.
• Select CPN/ANI/ICLID Replacement for Unavailable Calls:
• - If you want to add a new name, enter the name in the Name field.
and then enter the new name.
• Select hunt-group:
• - If you want to add the name for a new hunt group, click New Row, enter
the name in the Group Name field, and then enter the native language
name in the Native Name field.
- If you want to add or change the name for an existing hunt group, click
View Available Groups, and then enter the native language name in the
Native Name field.
• Select invalid-number-dialed-display:
• - If you want to add the name of a new object, enter the name in the Name
field, and then enter the native language name in the Native Name field.
- If you want to add or change the name for an existing object, click Get
Values From Switch, and then enter the native language name in the
Native Name field.
• Select restricted-number-dialed-display:
Native Name field.
• Select station:
• - If you want to add the name for a new station, click New Row, enter the
name in the Name field, and then enter the native language name in the
Native Name field.

Using the Avaya Bulk Import Tool (ABIT)
- If you want to add or change the name for an existing station, click View
Current Exts, and then enter the native language name in the Native
Name field.
• Select trunk-group:
• - If you want to add the name for a new trunk group, click New Row, enter
- If you want to add or change the name for an existing trunk group, click
Native Name field.
• Select vdn:
• - If you want to add the name for a new VDN, click New Row, enter the
Native Name field.
- If you want to add or change the name for an existing VDN, click View
Name field.
8. Click Finish.
Using the Avaya Bulk Import Tool (ABIT)

The Avaya Bulk Import Tool (ABIT) enables you to edit station administration data through a
user-friendly interface and prepare a formatted text file. You can then import this file into
Communication Manager through MultiSite Administration. ABIT provides the platform for
editing the station data that might use Avaya Eurofont/Optrex in Name1 or Native Name
(Unicode). ABIT then converts Avaya Eurofont/Optrex or Native Name to the format required
by Communication Manager.
With ABIT, you can directly enter Name1 and Name2 names associated with an extension. For
Name1, ABIT uses Avaya Eurofont/Optrex. For Name2, ABIT uses Unicode.
Requirements
ABIT uses Microsoft Excel 2000 or later.
Getting ABIT
You can download ABIT from http:avaya.com/support.
Starting ABIT
To start ABIT, open the ABIT file. You must enable macros in order to use ABIT.

Importing Data
You can import a formatted text file into ABIT. During the import, you are prompted to enter:
• The place in ABIT where you want to put the data
• The import file name
• The delimiter
It is highly recommended that you perform a backup before you import the file. An import is
irreversible. All existing data in ABIT is overwritten.
Editing Data
You may directly enter or change data in ABIT. ABIT will verify data accuracy in the extension,
Name1, and Native Name. For example, an extension should be one to 10 digits in length. The
Name1 and Name2 values must be less than 27 characters. ABIT checks the characters in
the Name1 value to verify that these characters are in the Avaya Eurofont or Optrex (Kanafont)
character set.
When using extended ASCII in a Name1 value, you may be unable to use all 27 characters
because of data conversion. The Name2 value can include any characters supported by the
Windows platform, but a user may not "mix" any two distinct writing scripts. (ASCII is excluded.)
For example, you cannot include Hebrew and Japanese characters in a Name2 value.
Saving Station Data
After entering all the data in ABIT, you can save the file by clicking Save Station Data. The
Name1 and Name2 data are saved in the appropriate character sets. Because Name1 uses
the Avaya Eurofont/Optrex character set, the Name1 data together with the Name2 data, will
not display properly in any other editor.
Assigning a messaging system to a voice system

MultiSite Administration allows you to add messaging system subscribers and voice system
extensions at the same time, if you have assigned a messaging system to a voice system.
Note:
You can determine whether a messaging system has already been assigned to a voice
system by choosing a voice system, and then choosing Properties from the Voice System
menu when you are in the System Manager or Station Manager tab. If a messaging system
is associated, it appears near the bottom of this dialog box.
To assign a messaging system to a voice system:

System Lock
1. Access the voice system to which you want to assign a messaging system.
3. From the Messaging System menu, choose Setup.
4. Complete the Assign Messaging System dialog box.
System Lock
If you are a non super-user, you can use System Lock by following these steps:
1. Go to System Manager.
2. Click the Tools menu. The list displays System Locks in the drop-down list, if the
administrator has given you permission to access system locks.
3. Click System Locks.
4. In the new window, enter the station you want to lock. The date and time can also
be added for the locking period. These values are blank by default.
Alternate option - Allow all Users to Reserve Available Ports
As a non-super user you may reserve available ports for future use by using the System Lock
feature available under Tools menu.
NOTE: You must have the right permission to use this feature. You will find the checkbox in
the Custom Privilege definition screen under the MSA Manager. If this checkbox is checked,
then you will have access to System Locks, and this option will appear in the Tools Menu under
Station Manager/System Manager. If you are not given access, then the System Locks option
will not appear in your Tools Menu.

MultiSite Administrationprovides the ability to administer the ‘UCID-Info’ feature button on the
station objects. This feature is available on the Button Assignment dialog boxes of Add New
Station, Change Stations, Add New Stations Template and System Manager Station (Add/
Change) screens.

Note:
• This is supported in Communication Manager5.2 and later voice systems.

• This button is valid only for IP and DCP set types where feature buttons can be
administered and not applicable to SIP and analog set types.
To administer the button to the station object in System Manager:
1. Click the Task tab in the MultiSite Administration main screen.

The system displays a list of objects on the left pane.
3. Click Station.
The system displays the station table on the right pane.
4. Click Add.
The system displays the Add Station dialog box.
5. Enter the extension.
You can also select the extension range from View Available Extensions.
Note:
If you enter an extension range, you must select a template to apply to these
extensions. Only templates can be applied to extension ranges. You can choose a
template from the Template Selection dialog box.
6. Select the set type from the Station Set Type field.
7. Click OK.
The system displays a set type image.
8. Click Button Assignments.
The system displays the Button Assignments dialog box.
9. Select ucid-info from the Assign field.
10. Click OK.
Result
This assigns the button to the station object.
In the same way, you can assign the button present on the Button Assignment dialog boxes
in Add New Station, Change Stations and Add New Stations Template screens.

Chapter 8: Administering Systems
Adding translations
MultiSite Administration offers different ways to add translations to your voice system. This
topic explains the general process. For information on performing a specific activity, refer to
the Index and Find tabs within this online help system.
To add translations using MultiSite Administration:

• To administer stations, click Station Manager.
• To administer any other object on your voice system, click System Manager.
• Click an appropriate icon in the MultiSite Administration Browser Pane.
• Choose an option from the menu bar.
• Type a command in the Quick Command field and click Submit.
• Process now and wait for results.
• Process in the background and log results later.
With this option, a log file is created when translations process.
• Schedule this translation to run in the future.
If you select this, the system displays the Scheduler Selected Translations
screen. You can set preferences for handling translations by choosing File >
Options, which displays the Options dialog box.
• Do not process.
• Hold this translation in the Translation Editor dialog box for later editing /
processing.

Administering Systems
Related topics:
Understanding the System Manager on page 30
If You Don't See a Menu on page 112
Creating object templates

This topic assumes that you know Understanding templates on page 26. By object templates
we mean templates that store information about Communication Manager software objects
other than stations. For instructions on creating station templates, see Creating station
templates on page 38.

2. Choose Tools > Create Template.
Administration displays the Create a Template screen.
3. From the Select the object to create template for field, pick the object you want
to create a template for and click OK.
MultiSite Administration displays one of many possible screens, depending on the
object you picked in the previous step.
4. The system displays a screen.
Complete the screen and click OK.
5. Name the template file without an extension.
6. Select the category (private or public) for the template.
The Public category allows others to be able to use the template. Private category
allows you only to have access.
7. Click OK.
Importing translations
This feature lets you define and import a text (.txt) file or a .csv (comma-separated values) file.
To use this feature:

Importing data into the Incoming Call Handling Treatment tables

3. Click an icon in the Browser Pane.
4. From the list screen that appears, click Import.
MultiSite Administration displays the Import screen for that object.
5. Complete the Import screen.
Importing data into the Incoming Call Handling Treatment

tables
Use this procedure to import data in the comma-separated values (CSV) format from a file into
Incoming Call Handling Treatment tables. The data from the file will populate the incoming call
handling treatment information for a particular trunk.
For Incoming Call Handling Treatment tables, the trunk group number must be present on the
first line of data. Each following line of data will correspond to one row in the Incoming Call
Handling Treatment table. Each line of data should have the following format and order:
Service/Feature,Called Len,Called Number,Del,Insert,Per Call CPN/BN,Night Serv
For these files, each line of data is a record. The field delimiter is a comma (,), and the record
delimiter is a CR/LF. For example, if the trunk group is 1, the first two lines (records) of a valid file
in CSV format could be:
1
access,0,1234567890,2,21,on-only,attd
In this example:
1 is the trunk group number.
access is the Service/Feature.
0 is the Called Len.
1234567890 is the Called Number.
2 is the Del.
21 is the Insert.
on-only is the Per Call CPN/BN.
attd is the Night Serv.

If you want to include comments in the file, start each comment line with a pound sign (#).
To import data into the Incoming Call Handling Treatment tables:
3. From the Tools menu, select Bulk Import Wizard.
The system displays the Bulk Import Wizard Select Object and Input File dialog
box.
4. From the Import Object field, select inc-call-handling-trmt.
5. Select the option button for the location of the file you want to import.
6. • If the file you want to import is on your PC, select Import file from my PC.
• If the file you want to import is on the server, select Select file from the server.
7. Click Browse.
The system displays the File Upload dialog box.
8. Select the file you want to import, and then click Open.
9. Click Next.
The system displays the Bulk Import Wizard Preview dialog box. The system also
displays the first five lines of the file you want to import.
10. If the lines appear correct to you, click Next.
The system displays the Bulk Import Wizard Schedule dialog box.
12. • If you want to import the file now and wait for the results, select Run this
translation now and wait for results.
• If you want MultiSite Administration to perform the import in the background
and log the results, select Run this translation in the background and log
results.
• If you want to schedule this import to be performed at a specified time, select
Schedule this translation to run at the specified time, click Schedule, and select
a date and time.
• If you want to save this import in the Translation Editor, select Save this
translation in the translation editor.
13. If you want to save this import as a private translation, select the Private Translation
check box.
14. If you want to e-mail the results of this import, select the E-mail results check box,
and enter the e-mail address of each person that you want to receive these results. If
you want to enter more than one e-mail address, use a comma (,) or semi-colon (;)

Importing data into the Public Unknown Numbering table
after each e-mail address (for example,

tjones@yourcompany.com;rsmith@yourcompany.com).
15. In the Notes field, enter any information you want about this import.
16. Click Next.
The system displays the Bulk Import Wizard Finish dialog box.
17. If you want MultiSite Administration to import the file, click Finish.
Importing data into the Public Unknown Numbering table

Use this procedure to import data in the comma-separated values (CSV) format into Public
Unknown Numbering table.
Each line of data in the CSV format, you import from a file into the Public Unknown Numbering
table, must have the following format and order:
Ext Len,Ext Code,Trk Grp,CPN Prefix,Total CPN Len
For these files, each line of data is a record. The field delimiter is a comma (,), and record
delimiter is a CR/LF. For example, the first line (record) of a valid file in CSV format could be:
4,1234,8,567,7
In this example:
4 is the Ext Len.
1234 is the Ext Code.
8 is the Trk Grp.
567 is the CPN Prefix.
7 is the Total CPN Len.
If you want to include comments in the file, start each comment line with a pound sign (#).
To import data into the Public Unknown Numbering table:
3. From the Tools menu, select Bulk Import Wizard.
The system displays the Bulk Import Wizard Select Object and Input File dialog
box.
4. From the Import Object field, select public-unknown-numbering.
5. Select the option button for the location of the file you want to import.

6. • If the file you want to import is on your PC, select the Import file from my PC
option button.
• If the file you want to import is on the server, select the Select file from the
server option button.
7. Click Browse.
The system displays File Upload dialog box.
8. Select the file you want to import, and then click Open.
9. Click Next.
The system displays the Bulk Import Wizard Preview dialog box. The system also
displays the first five lines of the file you want to import.
10. If the lines appear correct to you, click Next.
The system displays the Bulk Import Wizard Schedule dialog box.
12. • If you want to import the file now and wait for the results, select Run this
translation now and wait for results.
• If you want MultiSite Administration to perform the import in the background
and log the results, select Run this translation in the background and log
results.
• If you want to schedule this import to be performed at a specified time, select
Schedule this translation to run at the specified time, click Schedule, and select
a date and time.
• If you want to save this import in the Translation Editor, select Save this
translation in the translation editor.
13. If you want to save this import as a private translation, select the Private Translation
check box.
14. If you want to e-mail the results of this import, select the E-mail results check box,
and enter the e-mail address of each person you want to receive these results. If
you want to enter more than one e-mail address, use a comma (,) or semi-colon (;)
after each e-mail address (for example,
tjones@yourcompany.com;rsmith@yourcompany.com).
15. In the Notes field, enter any information you want about this import.
16. Click Next.
The system displays Bulk Import Wizard Finish dialog box.
17. If you want MultiSite Administration to import the file, click Finish.

Exporting translations
Exporting translations
By exporting translations, we mean saving a copy of data into a text file, in a format suitable
for use with a third-party spreadsheet or database application. With MultiSite Administration,
you can save a copy of the data that is generated by any Communication Manager software
commands (as explained below).
To export translations:

2. Click Data Manager.
3. Click List Reports.
MultiSite Administration displays the List Reportsdialog box.
4. In the List Reports dialog box, select Database format and click Next.
MultiSite Administration displays the Reportsdialog box.
5. In the Reports dialog box, select the command-object that corresponds to the data
you want to export, and click Next.
If you select an object that requires a qualifier then specify the qualifier in the dialog
box that appears. To learn more about any of these commands, see Chapter 19,
"Command Reference," in Administering Avaya Aura™Communication Manager
Software, 555-233-506.
MultiSite Administration then displays the Template dialog box.
6. Complete the Template dialog box.
Duplicating translations
To duplicate translations:
3. Click the appropriate icon for the object you want to change.
4. Highlight the object you want to copy and click Duplicate at the bottom of the screen.
MultiSite Administration displays the Duplicate dialog box for this object.

5. Complete the Duplicate dialog box and click OK.

MultiSite Administration displays the appropriate add screen for this object. For
example, if you are duplicating a station, it displays the Summary of Duplicates
screen.
6. Change the screen as appropriate.
7. Click OK.
Related topics:
Adding translations on page 55
Changing translations
To change a translation:

4. Click Change at the bottom of the screen.
MultiSite Administration displays the Change Station screen.
When you need more information to administer the object (for example a station),
click List/Display to see the most latest information.
5. Specify any necessary qualifier for the object you want to change.
For example, if you are changing a station, specify which station you want to
change.
Click Select from current station data to select the station from a list.
6. Click OK.
7. Change the Station Administration screen as appropriate.
8. Click OK.

Changing translations globally
Changing translations globally

A "global change" is a change you make to all translations that meet specific criteria. For
example, you might want to change all stations that currently have 2500 set types to 8406D
sets. The Global Change feature will change field values across multiple valid objects. Not all
fields presented are valid for all set types.
To change a set of translations globally:

4. Click Change at the bottom of the screen.
MultiSite Administration displays the Change Station screen.
5. Click Global Change.
MultiSite Administration displays the Global Change screen.
6. Complete the Global Change screen.
Removing translations
MultiSite Administration offers multiple ways to remove translations. If you are removing a
station, see Removing stations on page 48. To remove other types of objects from your voice
system:
3. Click the appropriate icon for the object you want to remove.
4. Click Remove.
MultiSite Administration displays the appropriate Remove dialog box for the object
you select.
5. Complete the Remove dialog box.

Related topics:
Removing stations on page 48
Specifying options for removing translations on page 64
Specifying options for removing translations

MultiSite Administration offers the following options for removing translations from a voice
system:
• Remove Bridged Extensions
• Remove Extension from any Group
These options are enabled by default.
To disable these options:
1. Click the System Manager or Station Manager category from the Task tab in the
MultiSite Administration browser pane.
2. From the File menu choose Options.
3. Click the General tab.
4. In the area named Remove station options, adjust the settings to suit your needs.
5. Click OK.
Related topics:
Removing translations on page 63
Changing vectors
Use this procedure to modify an existing vector. You can:
• Insert a step into a vector
• Delete a step from a vector
• Enter a variable to a vector
To change an existing vector:

Changing vectors
3. Click Vector.
The system displays the Vector Table screen.
4. The vector you want to change, and then click Change.
The system displays the Change Vector dialog box and shows the vector you want
to change. If you want to change a different vector, enter that vector.
5. Click Next.
The system displays the Change Vector screen.
6. In the Vector Name field, enter the name of this vector.
7. In the Vector Options area, select the appropriate check box(es).
8. In the Vector Steps area, make your changes to the existing steps.
9. If you want to insert a step:
10. a. Click Insert Step.
The system displays the Insert Step dialog box.
b. Enter the new step you want to insert, and then click OK.
The system displays a new blank step.
c. Enter the information for this new step.
11. If you want to delete a step:
12. a. Click Delete Step.
The system displays the Delete Step dialog box.
b. Enter the vector step you want to delete, and then click OK.
13. If you want to select announcements:
14. a. Click Select Announcements.
The system displays the View currently assigned announcements
dialog box.
b. Select the appropriate announcement, and then click Select.
15. When you are finished making changes to this vector, click OK.


Use this procedure to add or edit the name of a system object in native language. You can
specify the native name for the following system objects:
• Hunt Group
• Invalid Number Dialed Display
• Restricted Number Dialed Display
• Station
• Trunk Group
• VDN
To enter the native name for a system object:
3. From the Tools menu, select MultiLingual Name Wizard.
The system displays MultiLingual Name Wizard Voice System dialog box.
4. From the drop-down list box, select the appropriate system object.
5. Click Next.
The system displays MultiLingual Name Wizard System Object dialog box.
7. • Select CPN/ANI/ICLID Replacement for Restricted Calls:
• - If you want to add a new name, enter the new name in the Name field.
and then enter the name.
• Select CPN/ANI/ICLID Replacement for Unavailable Calls:
• - If you want to add a new name, enter the name in the Name field.
and then enter the new name.
• Select hunt-group:
• - If you want to add the name for a new hunt group, click New Row, enter

- If you want to add or change the name for an existing hunt group, click
Native Name field.
• Select invalid-number-dialed-display:
Native Name field.
• Select restricted-number-dialed-display:
Native Name field.
• Select station:
• - If you want to add the name for a new station, click New Row, enter the
Native Name field.
- If you want to add or change the name for an existing station, click View
Name field.
• Select trunk-group:
• - If you want to add the name for a new trunk group, click New Row, enter
- If you want to add or change the name for an existing trunk group, click
Native Name field.
• Select vdn:
• - If you want to add the name for a new VDN, click New Row, enter the
Native Name field.
- If you want to add or change the name for an existing VDN, click View
Name field.
8. Click Finish.

Assigning a messaging system to a voice system

MultiSite Administration allows you to add messaging system subscribers and voice system
extensions at the same time, if you have assigned a messaging system to a voice system.
Note:
You can determine whether a messaging system has already been assigned to a voice
system by choosing a voice system, and then choosing Properties from the Voice System
menu when you are in the System Manager or Station Manager tab. If a messaging system
is associated, it appears near the bottom of this dialog box.
To assign a messaging system to a voice system:
1. Access the voice system to which you want to assign a messaging system.
3. From the Messaging System menu, choose Setup.
4. Complete the Assign Messaging System dialog box.
Adding a new COS group

Follow these steps to add a COS-group.
3. Click Class of Service-Group (COS-Group). The system displays a cos-group
table. You can add up to 100 cos-groups for a station. This screen also allows you to
List or Display, Change, Duplicate or Refresh Now. You could also use the Top,
Prev, Next, Bottom, Display, Print, or Quick Cmd. These simulate the Switch
commands of Communication Manager in the SAT terminal.
NOTE: To enable COS-group object, Tenant Partitioning should be y(es) in Communication
Manager while initializing the switch in MSA. If you enable Tenant Partitioning later, then the
switch should be re-initialized. Otherwise if the Cache Update is run, operations for cos-
group from System Manager will work fine but Report Manager and Tree operations for cos-
group will not work.

Adding paging groups
Adding paging groups

You can make the change to your station by changing the switch type from standard to extra
large in the Communication Manager.
2. Click System Manager. Select Group-Page.
3. Enter the Group Page number.
4. A window replaces this page.
5. Add the Extension, Current Group Members: and COR.
6. Click OK.
7. The system displays a new window with the set type and extension. Select your
translation request and add the e-mail information.
8. Click OK. Your addition request goes into the processing queue.
Note: Paging Groups have been increased from 1-32 to 1-99 for standard switch and 1-256
for Extra Large Communication Manager.
Finding the IP Softphone

Using the Find command, you can get a list of stations with IP Softphone having the status as
either y(es) or n(o).
2. Click the Tools option of System Manager/Station Manager.
3. Select Find.... The system displays a new window with a list of options.
4. Select Stations using the specific feature option. The system displays another new
window.
5. Click the dropdown list Enter feature to look for the station.
6. Select IP Softphone from this drop-down list.
7. Select the Administered State.
8. Click Find. A list of IP Softphone stations with the Administered State will be
displayed. Other than the IP Softphone, there are many other feature options that
you can search for.

Viewing all translations across all switches for a single user

1. Navigate to the Task bar.
2. Click the View option of System Manager/Station Manager.
3. Select Scheduled Entries from the drop-down list.
4. Select the user.
NOTE: The default is All for both User and System Name.
1. Select the Reports tab or the Systems Translations tab.
2. Click View Log File. The log is processed and displayed.
Related topics:
Connecting to cellular phones

3. Select Off-pbx-telephone. An off-pbx-telephone station-mapping table displays.
4. Select the extension number, then click Change.
5. Verify the extension number selected. The system displays a new table with details
of that extension number.
6. Click Edit Entry.
7. Select the option spfmc available under Applications.
8. Another new set of seven fields, SCHIPR-COR are displayed. The seven new fields
are:
9. • Standard Calls
• Covered or forwarded Calls
• Hunt Group Calls
• Intercom Calls
• Priority Calls
• Restricted Calls

Adding labels
• COR
10. Make the necessary choices and select OK.
Adding labels
Additional Labels for Browse Dial Ranges
You can add labels to the DID Dialplan list. There are two ways to add a label.
Option 1
3. Click Tools.
4. From the drop-down menu, select DID Dialplan. A small window appears with two
tables – System Dial Plan and DID Dial Plan.
You can add a new DID or edit a DID. In either case, a similar new window opens where you
can add a label to the DID range. You can add a label or leave it blank. The default label is DID.
Option 2
2. Click Report Manager.
3. Click DID Dial Plan. The system displays a new window with the System Dial Plan
and the DID Dial Plan.
4. Add, edit or delete DID.
5. Click Finish and your changes are saved.
Supporting List Trace and Monitor Traffic

2. Click Tools in the menu bar of Systems Manager/Station Manager.
3. In the drop down menu, two options are available
4. • List Trace – Select an object such as a station, and its qualifier.
• Monitor Traffic - Monitor the hunt or trunk traffic by providing the group
number.

Adding a new COR group

1. Navigate to the Task bar.
3. Click Class of Restriction (COR).
4. In the COR table, select a class number, and click Change. The system displays a
window with the COR objects.
Additional COR objects available -
• SAC / CF Override by Dialing?
• SAC / CF Override by Priority Call?
• SAC / CF Override Protection by Dialing?
• SAC /CF Override Protection by Priority Call?

Chapter 9: Monitoring the System and
Running Reports
Creating report templates

This topic assumes that you know what a Understanding templates on page 26 is. To create
a report template:

2. Click the Report Manager category.
3. Click the List Reports icon.
MultiSite Administration displays the List Reports dialog box.
4. Select Customized template for presentation purposes.
MultiSite Administration displays the Template dialog box.
5. Complete the tabs that appear, saving the Template tab for last.
6. After defining the template, click Save on the Template tab.
MultiSite Administration displays the Save Template dialog box
7. Complete the Save Template dialog box.
Setting up report buttons

Report buttons are buttons that appear in the display area when the Report Manager is active.
You can click any of these buttons to quickly generate the reports you run most often.
To set up report buttons:
2. Click Set User Buttons.

Monitoring the System and Running Reports
MultiSite Administration displays User Reports dialog box.

3. Click Add.
MultiSite Administration displays the Add User Report dialog box.
4. Complete the Add User Report dialog box.
Running Reports
MultiSite Administration offers different types of reports. The way you access and run a report
depends on the type of the report.
Run a "list" report
Run a "display" report
Setting up report buttons on page 73
What are list and display reports? on page 132
Specifying page size, source, orientation, and margins

You can specify the paper size, source, orientation, and layout by choosing File>Page Setup.
Polling manually for data

In a crunch, you can poll manually as described here. However, it is strongly recommended
that you simply set up the Scheduler to do this for you.
It is possible to manually get the report from the voice system, name it, and place it in the
correct directory. This may be necessary if, for some reason, the Reports Manager cannot poll
the voice system and you want data.
To poll for data manually:
1. Connect to the voice system.


5. Click measurements trunk-group summary yesterday-peak.

6. Click OK.
7. To save the data, follow the instructions for downloading in Report output screen.
The file name for polled reports is in a numerical format.


4. Click Add.
you are creating.
Note:


System Manager:
to 2150, enter 1000, 1001, 2100-2150.
of gateways.
6, enter 1, 2, 4-6.
check box.
Naming a report
You can add a report title for every new report generated. This title displays in the View Reports
screen or the Scheduled New Entry/Schedule Report screen. The command shall be the
default title.

Naming a report
There are three ways in which you can add the title to the report.
OPTION 1 - Selecting the Database from Report Manager
4. Select the Database format using the field/record delimiter.
5. Select an object. Click Next.
6. Enter a qualifier.
7. Create and/or Load a Template.
8. Click Run Report. The system displays a new dialog box.
9. Enter a Report title. The default title becomes the command name, for example
”r;list station 2008”.
option 2 - Selecting Standard System from Report Manager
4. Select the Standard system display. Click Next.
5. Select an object. Click Next.
6. Enter a qualifier. Click OK.
7. The system displays a new dialog box.
option 3 - Selecting Scheduler from Report Manager
3. Click Scheduler.
4. Click Add Entry.
5. Click the Reports tab.
6. Select an object. Click Add Report
7. Select Database Report.
Note: A template should exist for this object.

1. Select a template. Click OK.

2. Enter a qualifier. Click OK. The system displays a new dialog box.
Related topics:
Viewing a report
You can view the collected reports on your screen by following these steps.
2. Click Report Manager. A list of options displays.
3. From the list, click View Collected Reports. Two of the three options appearing in
the dialog box are:
• Standard System Reports - for scheduler retrieved reports only
• Database Mgmt Reports - for all other reports other than the scheduler retrieved reports
To view the report, click either of the two options. A dialog box displays the list of reports
sorted by date.
Related topics:
Viewing unprocessed subscriber updates

When the installation team installed MultiSite Administration at your location, if they knew that
you would use MultiSite Administration to make changes to both translations and subscriber
information, then they may have set up your copy of MultiSite Administration so that MultiSite
Administration automatically processes subscriber changes when it processes translations
changes.
Related topics:
Messaging System Administration
Is the "automatic subscriber update" feature enabled? on page 79
Viewing unprocessed updates on page 79

Viewing unprocessed subscriber updates
Is the "automatic subscriber update" feature enabled?

To see if this option has been enabled, complete the following steps:
1. From the System Manager or Station Manager, choose Messaging System >
Messaging System Setup.
2. See whether the checkbox called Provide automatic messaging subscriber
updates with station translations as default? is selected.
• If this option is enabled, then whenever you make changes to station
translations, MultiSite Administration will automatically forward appropriate
changes to the relevant messaging system. See the next section for
instructions on how to view the unprocessed changes.
• If this option is not enabled, then when you make changes to station
translations using MultiSite Administration, MultiSite Administration will not
forward the analogous changes to the relevant messaging system, and the
rest of this help topic is not pertinent to you.
Viewing unprocessed updates
From the System Manager or Station Manager, choose Messaging System > View
Unprocessed Automatic Subscriber Updates.
If there are any unprocessed updates,MultiSite Administration displays them.


Chapter 10: Scheduling
Scheduling jobs
By "scheduling jobs," we mean scheduling any activity that MultiSite Administration can
perform for you in your absence. These activities include translations changes, collecting data
from your voice system, generating reports from that data, and (for super-users only)
performing MultiSite Administration ‘housekeeping’ activities.
Note:
Do not schedule multiple processor-intensive tasks to run at the same time.
Schedule translations changes
Schedule data collection
Changing the priority of a scheduled job

If, after you schedule a job to run, you want to change the priority of the job:
1. Open the View Processing Queue dialog box as follows:

2. If you have MultiSite Administration administrator privileges, click the MultiSite
Administration Manager tab and choose Processing Queue from the View menu.
3. If you do not have MultiSite Administration administrator privileges, click the Task
tab and choose one of the following:
• Click System Manager and then choose Processing Queue from the View
menu.
• Click Station Manager and then choose Processing Queue from the View
menu.
4. Select a queued job.
5. Click Priority.

Scheduling
MultiSite Administration displays the Changing Job Priority screen.

6. Select a new priority number from the drop-down list.
0 is the lowest priority and 10 is the highest priority.
7. Click Apply.
Related topics:
View Processing Queue (dialog box)
Translation Editor (dialog box)
Deleting a scheduled job

If you want to delete a job after you schedule a job to run, :
1. From the System Manager or Station Manager, choose View Translations Summary
from the Tools menu.
The system displays the Current Translations Summary dialog box.
2. Select the scheduled job you want to delete.
3. Click Delete.
Related topics:
Removing an active job from the queue viewer

If you want to remove an active job from the queue viewer:
1. Open the View Processing Queue dialog box as follows:

• If you have MultiSite Administration administrator privileges, click the MSA
Manager tab and choose Processing Queue from the View menu.
If you do not see this menu, If You Don't See a Menu on page 112.

Refreshing a station with TTI Port
• If you do not have MultiSite Administration administrator privileges, click the

Task tab and choose one of the following:
- Click System Manager and then choose Processing Queue from the
View menu.
- Click Station Manager and then choose Processing Queue from the
View menu.
If you do not see this menu, If You Don't See a Menu on page 112.
2. Select a queued job.
3. Click Cancel Job.
MultiSite Administration displays a confirmation message.
4. Click Yes.
Related topics:
Refreshing a station with TTI Port

You can refresh stations that have been changed outside MSA or those that were assigned
to a TTI port. A refresh can be scheduled between 1 and 12 hours.
1. Navigate to Task.
3. Click Task Scheduler.
4. Select the Station Cache Update option. You can enable either Do Every or Set
Hours radio button.
5. Add a number between 1 and 12 to your selection.
6. Click one of the tabs, Schedule Task/Run Now/Done. With every refresh, any add/
change/remove stations done outside MSA application will be synchronized with
MSA.
Related topics:
Deleting a scheduled job on page 82
Removing an active job from the queue viewer on page 82

Scheduling

Chapter 11: Managing Users
Viewing information about MultiSite Administration users/

groups
To view information about a MultiSite Administration user:

3. Click the Users on Systems tab.
4. From the System Name field, select the appropriate system.
The assigned users/groups appear.
5. Select the user/group of interest.
6. Click View Details.
MultiSite Administration displays the View User/Group screen.
7. After viewing the user information, click Cancel.
Related topics:
MSA User/Group Configuration (screen)
Changing information about MultiSite Administration users/

groups
To change information about MultiSite Administration users:


Managing Users

6. Click Update User.
MultiSite Administration displays the Update User/Group screen.
7. Make the necessary changes.
8. After changing the user information, click Save.
Related topics:


4. Click Add.
you are creating.

Note:
System Manager:
to 2150, enter 1000, 1001, 2100-2150.
of gateways.
6, enter 1, 2, 4-6.
check box.

Managing Users

Note:

profile.

Viewing a custom privilege profile

10. Click OK.

To view a custom privileges profile:

4. Select the custom privileges profile you want to view.
The system displays theView Custom Privilegedialog box.
6. When finished, click Cancel.
Changing a custom privilege profile

To change a custom privilege profile:

4. Select the custom privileges profile you want to change.
5. Click Update.
The system displays the Update Custom Privilege dialog box.

Managing Users
Deleting a custom privilege profile

Use this procedure to delete a custom privilege profile.
To delete a custom privilege profile:

4. Select the custom privileges profile you want to delete.
5. Click Delete.
The system displays theDelete Custom Privilege dialog box.
6. Click Delete.

Chapter 12: Tasks for Super Users
View server information

this activity.
To view server information in MultiSite Administration:

MultiSite Administration displays the Configuration wizard.
3. Click Next to move through the screens of the wizard.
4. Click Cancel.
Changing server information

After the MultiSite Administration server has been set up, you can change the information about
the MultiSite Administration server using the MSA Server Configuration wizard. You might want
to change this information if the physical location or the IP address of the MultiSite
Administration server has changed.
this activity.
To view server information inMultiSite Administration:

MultiSite Administration displays the Configuration wizard.
3. Click Next to move through the screens of the wizard.

Tasks for Super Users
4. Change the information if you want to and click Next to move to the next page.
5. Click Update.
Related topics:
Viewing information about MultiSite Administration users/

groups
To view information about a MultiSite Administration user:

3. Click the Users on Systems tab.
MultiSite Administration displays the View User/Group screen.
7. After viewing the user information, click Cancel.
Related topics:
Changing information about MultiSite Administration users/

groups
To change information about MultiSite Administration users:



6. Click Update User.
MultiSite Administration displays the Update User/Group screen.
8. After changing the user information, click Save.
Related topics:


4. Click Add.
you are creating.

Note:
System Manager:
to 2150, enter 1000, 1001, 2100-2150.
of gateways.
6, enter 1, 2, 4-6.
check box.


Note:

profile.


10. Click OK.
Displaying and Changing Multi-Location AAR, ARS and Dial

Plan
You can view by location and change the following objects in System Manager:
• AAR Analysis
• AAR Digit Conversion
• ARS Analysis
• ARS Digit Conversion
Follow these steps.

The system displays a list of objects on the left panel.
3. To view AAR Analysis by location, click AAR Analysis.
A table will display on the right.
4. To view the list for a certain location, click ViewByLoc.
The table on the right will display information only for the requested location.
5. To make a change to the information in the table, click Change.
The system displays the change aar analysis field where you are asked to "Please
enter dialed string:"
6. Add the string and click OK.
7. Add the information required and save it.
8. Repeat steps 3 to 7 to view or change AAR Digit Conversion, ARS Analysis, or ARS
Digit Conversion.


To view a custom privileges profile:

4. Select the custom privileges profile you want to view.
The system displays theView Custom Privilegedialog box.
6. When finished, click Cancel.
Changing a custom privilege profile

To change a custom privilege profile:

4. Select the custom privileges profile you want to change.
5. Click Update.
The system displays the Update Custom Privilege dialog box.

Deleting a custom privilege profile

Use this procedure to delete a custom privilege profile.
To delete a custom privilege profile:

4. Select the custom privileges profile you want to delete.
5. Click Delete.
The system displays theDelete Custom Privilege dialog box.
6. Click Delete.
Disconnecting a user from MultiSite Administration

this activity.
To disconnect a user from MultiSite Administration:

2. Choose View > Who’s Logged On.
MultiSite Administration displays the Who’s Logged On screen. You can set the
screen refresh rate from 1 to 60 seconds.
3. Select the user you want to disconnect.
4. Click Disconnect User From System.
The disconnected user will see a message indicating a "kill" by the administrator.

Changing system passwords
Changing system passwords

This procedure enables you to change the password of a login that exists on multiple voice
systems.
NOTE:
Only super-users can perform this procedure.
To change the password of a voice system login:
1. Click the Task tab in the MultiSite Administration browser pane.
3. From the Tools menu, select Change System Password.
The system displays the Change System Password wizard dialog box.
4. Select the appropriate voice systems.
5. • To select multiple voice systems, press and hold the Control key, and click on
the appropriate voice system.
• To select all of the voice systems, select the Select All check box.
6. If you want to view the logins on the selected voice systems, click Login info.
The system displays the Login dialog box and displays the service level and status
for each login on the selected voice system. When finished, click Done.
7. Click Next.
The system displays the next Change System Password wizard dialog box.
8. If you want to change the password of a login ID that is shared by the selected voice
systems, enter that login ID in the Common login field.
10. • If you want to use passwords, select the Use Passwords check box, and then
enter the new password for the common login in the Common password field.
• If you want to use ASG key, select the Use ASG Key check box, and then click
Make ASG Key to generate the ASG key for the common login. The system
displays the generated ASG key in the Common ASG key box.
11. Click Next.
13. • If you want to use passwords, enter the new password in the Password field.

• If you want to use ASG key, click Make ASG Key to generate the ASG key for
the selected voice system. The generated ASG key appears in the ASG key
field.
14. Click Next.
15. If you want to modify the settings, click Back.
16. To complete this procedure, click Finish.
Changing your password

All MultiSite Administration passwords are maintained in the Integrated Management
Database. You can change your password from the MSA Login dialog box.
To change your MultiSite Administration password from the Avaya MultiSite Administration
Login dialog box:
1. Using Microsoft Internet Explorer, go to the Launch Products page, and click Avaya
MultiSite Administration.
The system displays the Login dialog box.
The system displays the Change Password page.
3. In the User ID field, enter your MultiSite Administration login.
4. In the Current Password field, enter the current password for your login.
5. In the New Password field, enter the new password you want to use for your login.
6. In the Re-Type New Password field, re-enter the new password you want to use
for your login.
The system displays a message stating that your password has changed
successfully.
Changing a UDP group

To change a UDP group:

Removing a UDP group
1. Click the MultiSite Administration Manager tab in the MultiSite Administration

Browser Pane.
3. Select the group you want to modify and click Update.
MultiSite Administration displays the Update UDP Configuration screen.
5. Click OK.
Changes are automatically applied to the group.
Related topics:
Glossary
Removing a UDP group

To remove a UDP group:
1. Click the MSA Manager tab in the MultiSite Administration Browser Pane.
3. Select the UDP group you want to remove.
4. Click Delete.
MultiSite Administration displays a confirmation screen.
5. Click Yes.
Related topics:
Glossary
Deleting destinations
This topic assumes that you know What is a destination? on page 130.

There are multiple ways to delete a destination.
Related topics:
Destination Manager (dialog box)
Option 1 on page 102
Option 2 on page 102
Option 1
If you are not a super-user, then you can delete only destinations that are created by you. You
cannot delete the private destinations of other MultiSite Administration users. This option
explains how to access the Destination Manager screen through the Data Manager or Report
Manager.

2. Click Data Manager or Report Manager.
3. From the Schedule menu, choose Schedule or Scheduler.
MultiSite Administration displays the Scheduled Entries dialog box.
4. Click Add Entry.
MultiSite Administration displays the Schedule New Entry dialog box.
5. Click the Reports tab.
6. Click FTP Dest. File.
MultiSite Administration displays the Destination Manager dialog box.
7. Make sure the Private tab is selected.
8. Select the destination that you want to delete and click Delete.
9. Click Yes.
Option 2
This option explains how to access the Destination Manager screen through the System
Manager.


Locking a station
3. Click any icon in the System Manager, enter a qualifier if appropriate, and click OK.
MultiSite Administration displays a screen with information about that object.
4. Click List/Display.
MultiSite Administration displays the Issue List/Display Commandsdialog box.
5. Enter a qualifier if appropriate and click List.
MultiSite Administration displays the View Processing Queuedialog box (if there is a
queue), or displays the results of your "list" command in a report output screen.
6. Click FTP.
MultiSite Administration displays the FTP Screen (dialog box).
7. Click FTP Dest. File.
MultiSite Administration displays the Destination Managerdialog box.
8. Make sure the Private tab is selected.
9. Select the destination that you want to delete and click Delete.
10. Click Yes.
Locking a station
If as a super-user you need to reserve a station or stations for future use, or make changes to
the features of that station, you can lock the extensions from System Locks. Other users will
not be able to perform any operation on these extensions for the period it is locked.
Related topics:
Accessing station locks on page 103
To lock a station on page 104
To clear a station on page 104
To lock a Non-Station Object on page 105
To clear a Non-Station Object on page 105
Accessing station locks

You can access station from the MSA Manager by following these steps.

1. Go to MSA Manager.
2. Click System Locks.
The system displays a window with two tabs:
• Station Locks
• Non-Station Object Locks
To lock a station
The steps to lock a station or clear the lock for stations and non-station objects are as follows:
1. Click on the Station Locks tab if it is not already open.

2. Enter the extension or the range in the text box.
Note:
If you are not sure of the correct extension, enter the partial name and click Find.
A list of extensions displays. Select the desired extension.
To clear a station
1. Click Station Locks tab if it is not already open.

2. Enter the extension or the range in the text box.
Note:
If you are not sure of the correct extension, enter the partial name and click Find.
A list of extensions displays. Select the desired extension.
3. Click Clear Lock.

Locking a station
To lock a Non-Station Object

A station may have access to selective CoS-group objects. You can lock stations featuring one
of these objects.
1. Select the Non-Station Object Locks tab if it is not already open.

2. In the Object field, click the CoS-group object you want to lock.
3. In the Qualifier field, enter the CoS-group number.
There is no default value for this qualifier and the number ranges between 1 and
100.
4. Click Set Lock.
5. Enter the date up to which you want the station to be locked.
If the fields are blank, the station will remain locked until the lock is cleared. Adding a
description helps other administrators know why the station remains locked.
Note:
• The CoS-group object may be locked already by another administrator. To

find out the status, click Non-Station Object Locks > Test Lock.
• If you want to find out all the CoS-group objects that are locked, click Show
All. A window opens displaying all the CoS-group objects that have been
locked. Click View/Edit Note to view or edit the description. Only one station
can be selected for view.
To clear a Non-Station Object
1. Select the Non-Station Object Locks tab if it is not already open.

2. In the Object field, click the CoS-group object you want to lock.
3. In the Qualifier field, enter the CoS-group number.
There is no default value for this qualifier and the number ranges between 1 and
100.
4. Click Clear Lock.

The system displays the confirmation window.

5. Click OK.

Chapter 13: Reference
Menus
MSA Manager menus

If the MSA Manager tab is displayed in the Browser Pane, then the main screen should be
displaying the following menus. ( If You Don't See a Menu on page 112 if it is not.) Click a
menu below to learn about the screen that appears when you choose that option.
File Menu
Change Voice System: lets you access other voice systems if they have been added to
Page Setup: displays the standard print dialog box that your operating system uses.
Exit: closes the MultiSite Administration client application.
View Menu
Logs
Processing Queue
Properties
Scheduled Entries
SYSTEM STATUS
System Status: shows the status of every queue for every voice system and what command
is running on that queue
Who’s Logged On: shows a list of people that are currently logged into the given MultiSite
Administration server
Tools Menu
Toolbar Customizer
Message Broadcaster
Help Menu
Monitor

Reference
Trace: Gathers information about background processes

Help Topics: Launches the online help system
About: Displays the release number and release date of the software
System Manager menus

If the System Manager category is displayed in the Browser Pane, then the main screen
should be displaying the following menus. ( If You Don't See a Menu on page 112 if it is not.)
Click a menu below to learn about the screen that appears when you choose that option.
File Menu
Options
View Menu
Logs
Processing Queue
Properties
Scheduled Entries
Server Time/Date: displays the time that is currently set on the server.
Available Analog Ports
Available DS1 Ports
Available BRI Ports
Available Digital 2-wire Ports
Available Hybrid Ports
Available Ports Summary
Tools Menu
Button Labels

Menus
Cut-Thru Emulation: Launches Avaya Native Configuration Manager, which you can use to
access a voice system using terminal emulation.
Diagnostics
DID Dialplan
Find
Translation Editor
Create Template
View/Edit Template
Bulk Import Wizard: Enables you to import data into the Importing data into the Incoming Call
Handling Treatment tables on page 57 and the Importing data into the Public Unknown
Numbering table on page 59.
Changing system passwords on page 99
Entering Native Names on page 49
LIST TRACE
MONITOR TRAFFIC
System Lock on page 53
Messaging System
Setup
Add Subscriber
Change Subscriber
Remove Subscriber
Display Reports: Enables you to select the display report you want to view for the AUDIX voice
messaging system.
List Reports: Enables you to select the list report you want to view for the AUDIX voice
messaging system.
Viewing unprocessed subscriber updates on page 78
Help Menu
Monitor

Reference
Station Manager menus

If the Station Manager category is displayed in the Browser Pane, then the main screen should
be displaying the following menus. ( If You Don't See a Menu on page 112 if it is not.) Click a
File Menu
Options
View Menu
Logs
Processing Queue
Properties
Scheduled Entries
Server Time/Date: displays the time that is currently set on the server.
Available Analog Ports
Available DS1 Ports
Available BRI Ports
Available Hybrid Ports
Available Ports Summary
Tools Menu
Button Labels
Cut-Thru Emulation: Launches Avaya Native Configuration Manager, which you can use to
access a voice system using terminal emulation.
Diagnostics
DID Dialplan

Menus
Find
Translation Editor
Create Template
View/Edit Template
Bulk Import Wizard: Enables you to import data into the Importing data into the Incoming Call
Handling Treatment tables on page 57 and the Importing data into the Public Unknown
Numbering table on page 59.
Changing system passwords on page 99
Entering Native Names on page 49
LIST TRACE
MONITOR TRAFFIC
System Lock on page 53
Messaging System
Setup
Add Subscriber
Change Subscriber
Remove Subscriber
Display Reports: Enables you to select the display report you want to view for the AUDIX voice
messaging system.
List Reports: Enables you to select the list report you want to view for the AUDIX voice
messaging system.
Viewing unprocessed subscriber updates on page 78
Help Menu
Monitor
Report Manager menus

If the Report Manager category is displayed in the Browser Pane, then the main screen should
be displaying the following menus. ( If You Don't See a Menu on page 112 if it is not.) Click a

Reference
File Menu
View Menu
Logs
Help Menu
Monitor
If You Don't See a Menu

The menus that are displayed in MultiSite Administration depend on several things:
• which tab has been selected in the Browser Pane (Task tab or MSA Manager tab)
• If the Task tab has been selected, then it also matters which category is showing
Telephone Feature Buttons

The following table provides descriptions of the feature buttons that you can administer on
multiappearance telephones. It also lists the administrable software names and recommended
button label names. Display buttons support telephones equipped with alphanumeric displays.
Note that some buttons might require 1-lamp or 2-lamp buttons. Some buttons are not allowed
on some systems and on some telephones.
Note:
An NI-BRI telephone with Communication Manager has only the Conference, Transfer,
Hold, and Drop feature buttons, none of which requires administration. On an NI-BRI
telephone, you might assign additional feature buttons only as call appearances. As a result,
NI-BRI telephone users must access all other features of Communication Manager using
feature access codes.
Additionally, the number of call appearance buttons administered in Communication
Manager (the default is three) must match the number of call appearances programmed on
the telephone.

Finally, Communication Manager does not support bridged call appearances for NI-BRI
telephones.
Button Button Description Maximum

Name Label
# AD You can administer the # button as an 1 per station
autodial feature button by entering the Audix
number in the BUTTON ASSIGNMENTS
field on the Station screen.
abr-prog Abr Program Abbreviated Dialing Program: allows users to 1 per station
program abbreviated dialing and autodial
buttons or to store or change numbers in a
personal list or group list associated with the
station
abr-spchar AbrvDial Abbreviated Dialing Special Character: 1 each per
(char) allows users to enter an associated special station
character [~, ~m (mark), ~p (pause), ~s
(suppress), ~w (wait for dial tone), or ~W
(wait forever)] when programming
abrdg-appr (extension) Bridged Appearance of an analog telephone: Depends on
(Ext: ____) allows the user to have an appearance of a station type
single-line telephone extension. Assign to a
2-lamp appearance button.
abrv-dial AD Abbreviated Dialing: dials the stored number 1 per AD list
(List: __ DC: on the specified abbreviated dialing list. List: per dial code
__) specify the list number 1 to 3 where the
destination number is stored DC: specify the
dial code for the destination number
abrv-ring AbRng Abbreviated and Delayed Ringing: allows the
user to trigger an abbreviated or delayed
transition for calls alerting at an extension
ac-alarm AC Alarm Administered Connection alarm notification: 1 per station
allows the user to monitor when the number
of failures for an administered connection
has met the specified threshold.
aca-halt Auto-Ckt Halt Automatic Circuit Assurance (display 1 per system
button): allows users of display telephones to
identify trunk malfunctions. The system
automatically initiates a referral call to the
telephone when a possible failure occurs.
When the user presses ACA Halt, the system
turns off ACA monitoring for the entire
system. The user must press ACA Halt again
to restart monitoring
account Account Account: allows users to enter Call Detail 1 per station
Recording (CDR) account codes. CDR

Reference

Name Label
account codes allow the system to associate
and track calls according to a particular
project or account number.
admin Admin Administration: allows a user to program the 1 per station
feature buttons on their 6400-series
telephone.
after-call AfterCall After Call Work Mode: allows an agent to 1 per split
Grp:___ temporarily be removed from call distribution group
in order for the agent to finish ACD-related
activities such as completing paperwork.
Grp: specify the ACD split group number.
alrt-agchg Alert Agent Alert Agent: indicates to the agent that their 1 per station
split/skill hunt group changed while active on
a call. This button blinks to notify the agent of
the change.
alt-frl Alternate Alternate Facility Restriction Level (FRL): 1 per system
FRL activates or deactivates an alternate facility
restriction level for the extension.
ani-requst ANI Request Automatic Number Identification Request: 1 per station
allows the user to display the calling party’s
number from incoming trunks during the
voice state of call. The trunk must support
this functionality.
assist Assist Supervisory Assistance: used by an ACD 1 per split
(Group: __) agent to place a call to a split supervisor. group
Group: specify the ACD split group number.
asvn-halt ASVN Halt Authorization Code Security Violation 1 per system
Notification: activates or deactivates call
referral when an authorization code security
violation is detected.
atd-qcalls AttQueueCal Attendant Queue Calls (display button): 1 per station
l tracks the number of calls in the attendant
group’s queue and displays the queue status.
Assign this button to any user who you want
to backup the attendant.
atd-qtime AttQueueTim Attendant Queue Time (display button): 1 per station
e tracks the calls in the attendant group’s
queue according to the oldest time a call has
been queued, and obtains a display of the
queue status.
audix-rec Audix Record Audix One-Step Recording (display button): 1 per station
activates/deactivates recording of the current


Name Label
call. An Audix hunt group extension that is
valid for the user must be entered in the Ext:
field after the name.
aut-msg-wt Msg (name Automatic Message Waiting: associated 1 per aut-
(Ext: ___) or ext #) status lamp automatically lights when an mst-ex t
LWC message has been stored in the system
for the associated extension (can be a VDN).
This lamp will not light on the mapped-to
physical station for messages left for virtual
extensions.
auto-cback Auto Automatic Call Back: when activated, allows 1 per station
CallBack inside user who placed a call to a busy or
unanswered telephone to be called back
automatically when the called telephone
becomes available to receive a call.
auto-icom Autoic (name Automatic Intercom: places a call to the 1 per group
(Group: __) or ext #) station associated with the button. The called per dial code
user receives a unique alerting signal, and a
status lamp associated with a Intercom
button flashes. Grp: Intercom — Auto-Icom
group number. This extension and
destination extension must be in the same
group.
auto-in Auto in Auto-In Mode: allows the user to become 1 per split
(Group: __) automatically available for new ACD calls group
upon completion of an ACD call. Grp: The
split group number for ACD.
auto-wkup Auto Wakeup Automatic Wakeup (display button): allows 1 per station
attendants, front-desk users, and guests to
request a wakeup call to be placed
automatically to a certain extension (cannot
be a VDN extension) at a later time.
autodial SD Allows a user to dial a number that is not part
of a stored list.
aux-work AuxWork Auxiliary Work Mode: removes agent from 1 per split
(RC: __) ACD call distribution in order to complete group
(Group: __) non-ACD-related activities. RC: Optional
assignment for the 1- or 2-digit Reason Code
to be used to change to Aux Work using this
button, when Reason Codes is active.
Multiple Aux Work buttons, each with a
different RC, can be assigned to the same
station set. Grp: The split group number for
ACD.

Reference

Name Label
brdg-appr (extension) Bridged Call Appearance: provides an Depends on
(Btn: __ Ext: appearance of another user’s extension on station type
___) this telephone. For example, an assistant
might have a bridged appearance of their
supervisor’s extension. The bridged
appearance button functions exactly like the
original call appearance, for instance it
indicates when the appearance is active or
ringing. You can assign brdg-appr buttons
only to 2-lamp appearance buttons. You must
indicate which extension and which call
appearance button the user wants to monitor
at this telephone.
btn-ring Button Ring Station User Button Ring Control: allows 1 per station
users to toggle between audible and silent
call alerting.
btn-view Button View Button View: allows users to view, on the
telephone’s display, the contents of any
feature button. Button View does more than
the "View" or "stored-num" feature button;
these only display what is contained in
abbreviated dialing and autodial buttons.
When the user presses the btn-view button
and then a specific feature button, they see
the feature name and any auxiliary data for
that button. This allows users to review the
programming of their feature buttons. You
can assign this soft-key button to any 6400-,
7400-, or 8400-series display telephone.
busy-ind Busy Busy Indication: indicates the busy or idle 1 per TAC/
(TAC/Ext: __) status of an extension, trunk group, Ext
terminating extension group (TEG), hunt
group, or loudspeaker paging zone. Users
can press the busy-ind button to dial the
specified extension. You can assign this
button to any lamp button and must specify
which Trunk or extension the user wants to
monitor.
call-appr extension Call Appearance: originates or receives calls. Depends on
Assign to a 2-lamp appearance button. station type
call-disp Return Call Call Displayed Number (display button): 1 per station
initiates a call to the currently displayed
number. The number can be from a leave
word calling message or a number the user
retrieved from the Directory.


Name Label
call-fwd (Ext: CFrwd (Ext Activates or deactivates Call Forwarding All 64 per
___) #) Call Calls. extension
Forward (no
ext #)
call-park Call Park Allows the user to place the current call in the 1 per station
call park state so it can be retrieved from
another telephone.
call-pkup Call Pickup Allows the user to answer a call that is ringing 1 per station
in the user’s pickup group.
call-timer Call Timer Used only on the 6400 sets. Allows users to 1 per station
view the duration of the call associated with
the active call appearance button
callr-info Caller Info (display button) Used with Call Prompting to 1 per station
allow users to display information collected
from the originator.
cas-backup CAS Backup Centralized Attendant Service Backup: used 1 per station
to redirect all CAS calls to a backup
extension in the local branch if all RLTs are
out-of-service or maintenance busy. The
associated status lamp indicates if CAS is in
the backup mode.
cdr1-alrm CDR 1 Fail CDR Alarm: associated status lamp is used 1 per station
to indicate that a failure in the interface to the
primary CDR output device has occurred.
cdr2-alrm CDR 2 Fail CDR Alarm: associated status lamp is used 1 per station
to indicate that a failure in the interface to the
secondary CDR output device has occurred.
cfwd-bsyda CFBDA Call Forward Busy/Don’t Answer: activates 64 per
and deactivates call forwarding for calls when extension
the extension is busy or the user does not
answer.
cfwd-enh ECFwd (ext Call Forwarding - Enhanced allows the user
#) Enhanced to specify the destination extension for both
Cfwd (no ext internal and external calls.
#)
check-in Check In Check In (display button): changes the state 1 per station
of the associated guest room to occupied and
turns off the outward calling restriction for the
guest room’s station.
check-out Check Out Check Out (display button): Changes the 1 per station
state of the associated guest room to vacant

Reference

Name Label
and turns on the outward calling restriction
for the guest room’s station. Also clears
(removes) any wake-up request for the
station.
clk-overid ClkOverride Clocked Manual Override (display button): 1 per station
Used only by authorized attendants and
system administrators, in association with
Time of Day Routing, to override the routing
plan in effect for the system. The override is
in effect for a specified period of time. This
feature can only be assigned to display
telephones.
conf-dsp Conf Display Allows a user to display information about 1 per station
each party of a conference call. This button
can be assigned to stations and attendant
consoles.
consult Consult The Consult button allows a covering user, 1 per station
after answering a coverage call, to call the
principal (called party) for private
consultation. Activating Consult places the
caller on hold and establishes a private
connection between the principal and the
covering user. The covering user can then
add the caller to the conversation, transfer
the call to the principal, or return to the caller.
cov-cback CovrCallBac Allows a covering party to store a leave word 1 per station
k calling message for the principal (called
party).
cov-msg-rt Covr Msg Ret Coverage Message Retrieval (display 1 per station
button): places a covering station into the
message retrieval mode for the purposes of
retrieving messages for the group.
cpn-blk CPN Block Blocks the sending of the calling party 1 per station
number for a call.
cpn-unblk CPN Unblock Deactivates calling party number (CPN) 1 per station
blocking and allows the CPN to be sent for a
single call.
crss-alert Crisis Alert Crisis Alert (display button): provide this 1 per station
button to the telephones or consoles that you 10 per
want to notify when any user makes an system
emergency call. (You define which calls are
emergency calls on the AAR/ARS Analysis
screen by setting the Call Type to alrt.) After


Name Label
a user receives an alert, they can press the
crss-alert button to disable the current alert.
If tenant partitioning is active, the attendants
within a partition can receive emergency
notification only from callers in the same
partition.
data-ext Data (data Data Extension: sets up a data call. Can be 1 per data
ext #) used to pre-indicate a data call or to extension
disconnect a data call. Cannot be a VDN or group
ISDN-BRI extension.
date-time Time/Date Date and Time (display button): displays the 1 per station
current date and time. Do not assign this
button to 6400-series display telephones as
they normally show the date and time.
delete-msg Delete Msg Delete message (display button): deletes a 1 per station
stored LWC message or wakeup request.
dial-icom Dial Icom Dial Intercom: accesses the intercom group 1 per group
(Grp: ___) assigned to the button. Grp: Intercom — Dial
(Dial Icom) group number.
did-remove DID Remove DID Remove (display button): allows DID 1 per station
assignments to be removed.
did-view DID View DID View (display button): allows DID 1 per station
assignments to be displayed and changed.
Allows choice between XDID and XDIDVIP
numbers
directory Directory Directory (display button): allows users with 1 per station
display telephones to access the integrated
directory, use the touch-tone buttons to key
in a name, and retrieve an extension from the
directory. The directory contains the names
and extensions that you have assigned to the
telephones administered in your system. If
you assign a directory button, you should
also assign a Next and Call-Disp button to the
telephone. These buttons allow the user to
navigate within the integrated directory and
call an extension once they find the correct
one. Note: Vector Directory Numbers do not
appear in the integrated directory. Also, if you
assign a name beginning with two tildes (~~}
to a telephone, and Display Character Set on
the System Parameters Country-Options
screen is set to Roman, the name does not
appear in the integrated directory. Note that

Reference

Name Label
this is the only way to hide a name in the
integrated directory.
dir-pkup Dir Pickup Directed call pickup: allows the user to
answer a call ringing at another extension
without having to be a member of a pickup
group.
disp-chrg Disp Provides your display telephone with a visual 1 per station
Charges display of accumulated charges on your
current telephone call. Used exclusively
outside the U.S. and Canada.
disp-norm Local/ Normal (display button): Toggles between 1 per station
Normal LOCAL display mode (displays time and
date) and NORMAL mode (displays call-
related data). LED off = LOCAL mode and
LED on = NORMAL.
dn-dst DoNotDistur Places the user in the do not disturb mode. 1 per station
b
drop Drop Allows users to drop calls. Users can drop
calls from automatic hold or drop the last
party they added to a conference call.
ec500 EC500 Administers an Extension to Cellular feature 1 per station
button on the office telephone. When you
enter this value, the Timer subfield displays,
and defaults to n. Set the optional Timer
subfield to y to include an Extension to
Cellular timer state for the administered
feature button. When the timer state is
included, the Extension to Cellular user can
activate a one-hour timer to temporarily
disable Extension to Cellular through this
administered feature button. Leaving the
default setting of n excludes the timer state
exclusion Exclusion Exclusion: allows multiappearance 1 per station
telephone users to keep other users with
appearances of the same extension from
bridging onto an existing call. If the user
presses the Exclusion button while other
users are already bridged onto the call, the
other users are dropped. There are two
means of activating exclusion. ● Manual
Exclusion — when the user presses the
Exclusion button (either before dialing or
during the call). ● Automatic Exclusion — as
soon as the user picks up the handset. To


Name Label
turn off Automatic Exclusion during a call, the
user presses the Exclusion button. To use
Automatic Exclusion, set the Automatic
Exclusion by COS field to y on the Feature-
Related System Parameters screen.
ext-dn-dst ExtDoNotDis Extension — Do Not Disturb (display button): 1 per station
turb used by the attendant console or hotel front
desk display telephone to activate do not
disturb and assign a corresponding
deactivate time to an extension.
extnd-call Extend Call Allows the user to extend the current call to 1 per station
an Off-PBX/EC500 telephone
fe-mute fe-mute Far Allows a user to mute a selected party on a 1 per station
End Mute conference call. This button can be assigned
to stations and attendant consoles.
flash Flash 1) Allows a station on a trunk call with Trunk 1 per station
Flash to send a Trunk Flash signal to the far
end (e.g., Central Office); 2) allows a station
on a CAS main call to send a Trunk Flash
signal over the connected RLT trunk back to
the branch to conference or transfer the call.
goto-cover Goto Cover Go To Coverage: sends a call directly to 1 per station
coverage instead of waiting for the called
inside-user to answer. Go to Cover forces
intercom and priority calls to follow a
coverage path. Note: Go to Cover cannot be
activated for calls placed to a Vector
Directory Number extension. Go to Cover
can be used to force a call to cover to a VDN if
the called principal has a VDN as a coverage
point.
grp-dn-dst GrpDoNotDs Group Do Not Disturb (display button): 1 per station
trb places a group of telephones into the do not
disturb mode.
grp-page GrpPg Allows users to make announcements to
(Number:___ groups of stations by automatically turning on
) their speakerphones. Number: The
extension of the page group.
headset Headset Signals onhook/offhook state changes to 1 per station
Communication Manager. The green LED is
on for offhook state and off (dark) for onhook
state.

Reference

Name Label
hunt-ns (Grp: HuntNS Hunt-Group Night Service: places a hunt- 3 per hunt
___) group into night service. Grp: Hunt group group
number.
in-call-id INCallID The Coverage Incoming Call Identification 1 per group-
(Type: __ (group #, (ICI) button allows a member of a coverage type per
Grp: ___) type, name, answer group or hunt group to identify an group
or ext #) incoming call to that group even though the
member does not have a display telephone.
In the Type field, enter c for coverage answer
groups and type of h for a hunt group. In the
Grp field, enter the group number.
inspect Inspect Inspect (display button): allows users on an 1 per station
active call to display the identification of an
incoming call. Inspect also allows users to
determine the identification of calls they
placed on Hold.
int-aut-an IntAutoAnsw Internal Automatic Answer: causes any 1 per station
er hybrid or digital station to automatically
answer incoming internal calls.
last-numb LastNumb Last Number Dialed (redial): originates a call 1 per station
Dialed to the number last dialed by the station.
lic-error License Error License-Error: indicates a major License File 1 per
alarm. Pressing the button does not make the telephone 20
light go out. The button goes out only after per system
the error is cleared and Communication (Server CSI)
Manager returns to License-Normal Mode.
You can administer this button on telephones
and attendant consoles.
limit-call LimitInCalls Limit Number of Concurrent Calls feature: 1 per station
allows user to limit the number of concurrent
calls at a station to one call, where normally
multiple call appearances can terminate at
the station.
link-alarm Link Fail (link Link Alarm: associated status lamp indicates 8 per station
(link# ___) #) that a failure has occurred on one of the
Processor Interface circuit pack data links.
Link: Link number — 1 to 8 for multi-carrier
cabinets or 1 to 4 for single-carrier cabinets.
lsvn-halt LSVN Halt Login Security Violation Notification: 1 per system
activates or deactivates referral call when a
login security violation is detected.


Name Label
lwc-cancel Cancel LWC Leave Word Calling Cancel: cancels the last 1 per station
leave word calling message originated by the
user.
lwc-lock Lock LWC Leave Word Calling Lock: locks the message 1 per station
retrieval capability of the display module on
the station.
lwc-store Store LWC Leave Word Calling Store: leaves a message 1 per station
for the user associated with the last number
dialed to return the call to the originator.
major-alrm Major Alarm Major Alarm: assign to a status lamp to notify 1 per station
the user when major alarms occur. Major
alarms usually require immediate attention.
man-msg-wt Msg Wait Manual Message Waiting: allows a None
(Ext: ___) (name or ext multiappearance telephone user to press a
#) button on their telephone in order to light the
Manual Message Waiting button at another
telephone. You can administer this feature
only to pairs of telephones, such as an
assistant and an executive. For example, an
assistant can press the man-msg-wt button
to signal the executive that they have a call.
man-overid ManOverid Immediate Manual Override (display button): 1 per station
(TOD: _) allows the user (on a system with Time of Day
Routing) to temporarily override the routing
plan and use the specified TOD routing plan.
TOD: specify the routing plan the user wants
to follow in override situations.
manual-in Manual In Manual-In Mode: prevents the user from 1 per split
(Group: __) becoming available for new ACD calls upon group
completion of an ACD call by automatically
placing the agent in the after call work mode.
Grp: The split group number for ACD.
mct-act MCT Activate Malicious Call Trace Activation: sends a 1 per station
message to the MCT control extensions that
the user wants to trace a malicious call. MCT
activation also starts recording the call, if
your system has a MCT voice recorder.
mct-contr MCT Control Malicious Call Trace Control: allows the user 1 per station
to take control of a malicious call trace
request. Once the user becomes the MCT
controller, the system stops notifying other
MCT control extensions of the MCT request.
NOTE: To add an extension to the MCT

Reference

Name Label
control group, you must also add the
extension on the Extensions Administered to
have an MCT-Control Button screen. When
the user presses the MCT Control button, the
system first displays the called party
information. Pressing the button again
displays the rest of the trace information. The
MCT controller must dial the MCT Deactivate
feature access code to release control.
mf-da-intl Directory Multifrequency Operator International: 1 per station
Assistance allows users to call Directory Assistance.
mf-op-intl CO attendant Multifrequency Operator International: 1 per station
allows users to make international calls to the
CO attendant.
mj/mn-alrm Mj/Mn Alarm Minor Alarm: assign to a status lamp to notify 1 per station
the user when minor or major alarms occur.
Minor alarms usually indicate that only a few
trunks or a few stations are affected.
mm-basic MM Basic Multimedia Basic: used to place a multimedia 1 per station
complex into the "Basic" mode or to return it
to the "Enhanced" mode
mm-call MM Call Multimedia Call: used to indicate a call is to 1 per station
be a multimedia call.
mm-cfwd MM Call Fwd Multimedia Call Forward: used to activate 1 per station
forwarding of multimedia calls as multimedia
calls, not as voice calls.
mm-datacnf MM Data Cnf Multimedia Data Conference: used to initiate 1 per station
a data collaboration session between
multimedia endpoints; requires a button with
a lamp.
mm-multnbr MM Mult Nbr Indicate that the user wants to place calls to 1 per station
2 different addresses using the 2 B-channels.
mm-pcaudio MM PC Switches the audio path from the telephone 1 per station
Audio (handset or speakerphone) to the PC
(headset or speakers/ microphone).
msg-retr Msg Retrieve Message Retrieval (display button): places 1 per station
the station’s display into the message
retrieval mode.
mwn-act MsgWaitAct Message Waiting Activation: lights a 1 per station
message waiting lamp on an associated
station.


Name Label
mwn-deact MsgWaitDea Message Waiting Deactivation: dims a 1 per station
ct message waiting lamp on an associated
station.
next Next Next (display button): steps to the next 1 per station
message when the telephone’s display is in
Message Retrieval or Coverage Message
Retrieval mode. Shows the next name when
the telephone’s display is in the Directory
mode.
night-serv Night Service Night Service Activation: toggles the system 1 per station
in or out of Night Service mode.
noans-alrt NoAnsAlrt Redirection on No Answer Alert: indicates a 1 per hunt
Redirection on No Answer timeout has group
occurred for the split.
no-hld-cnf No Hold Conf No Hold Conference: can automatically 1 per station
conference another party while continuing
the existing call.
normal Normal Normal (display button): places the station’s 1 per station
display into normal call identification mode.
off-bd-alm OffBoardAlar Off board Alarm: associated status lamp 1 per
m lights if an off-circuit pack major, minor, or attendant
warning alarm is active on a circuit pack. Off-
board alarms (loss of signal, slips,
misframes) relate to problems on the facility
side of the DS1, ATM, or other interface.
per-COline COLine (line Personal CO Line: allows the user to receive 1 per group
(Grp: ___) #) calls directly via a specific trunk. Grp: CO line
group number.
pms-alarm PMS Failure Property Management System alarm: 1 per station
associated status lamp indicates that a
failure in the PMS link occurred. A major or
minor alarm condition raises the alarm.
post-msgs Posted Posted Messages: Allows the user to display 1 per station
MSGs a specific message to callers.
pr-awu-alm pr-awu-alm Automatic Wakeup Printer Alarm: associated 1 per station
AutoWakeAl status lamp indicates that an automatic
arm wakeup printer interface failure occurred.
pr-pms-alm PMS Ptr PMS Printer Alarm: associated status lamp 1 per station
Alarm indicates that a PMS printer interface failure
occurred.

Reference

Name Label
pr-sys-alm Sys Ptr Alarm System Printer Alarm: associated status 1 per station
lamp indicates that a system printer failure
occurred.
print-msgs Print Msgs Print Messages: allows users to print 1 per station
messages for any extension by pressing the
button and entering the extension and a
security code.
priority Priority Call Priority Calling: allows a user to place priority 1 per station
calls or change an existing call to a priority
call.
q-calls (Grp: QueueCall Queue Calls: associated status lamp flashes 1 per hunt
___) if a call warning threshold has been reached. group per
Grp: Group number of hunt group. station
q-time (Grp: QueueTime Queue Time: associated status lamp flashes 1 per hunt
___) if a time warning threshold has been group per
reached. Grp: Group number of hunt group. station
release Release Releases an agent from an ACD call. 1 per station
ring-stat Ringer Users can display the ringer status for a line 1 per station
Status or bridged appearance by pressing the ring-
stat button followed by a call-appr, brdg-
appr or abrdg-appr button. Depending on the
ringer status, the display shows
• Ringer On
• Ringer Off
• Ringer Delayed
• Ringer Abbreviated
ringer-off Ringer Off Ringer-Cutoff: silences the alerting ringer on 1 per station
the station.
rs-alert ResetAlert The associated status lamp lights if a 1 per station
problem escalates beyond a warm start.
rsvn-halt RSVN Halt Remote Access Barrier Code Security 1 per station
Violation Notification Call: activates or
deactivates call referral when a remote
access barrier code security violation is
detected.
scroll Scroll Scroll (display button): allows the user to 1 per station
select one of the two lines (alternates with
each press) of the 16-character LCD display.
Only one line displays at a time.


Name Label
send-calls SAC (ext #) Send All Calls allows users to temporarily 64 per
(Ext: ___) direct all incoming calls to coverage extension
regardless of the assigned call-coverage
redirection criteria. Assign to a lamp button.
send-term Send TEG Send All Calls For Terminating Extension 1 per TEG
Group: allows the user to forward all calls
directed to a terminating extension group.
serv-obsrv Service Service Observing: activates Service 1 per station
Obsrv Observing. Used to toggle between a listen-
only and a listen-talk mode.
share-talk Share Talk Share Talk: enables multiple DCP or H323 IP 1 per station
endpoints that are registered to the same
extension to share talk capability. Normally,
when more than one endpoint requests RTP
(Real Time Transfer Protocol) media, only
one of the endpoints (Base Set) is capable of
talking and listening, while the other
endpoints are connected in listen-only mode.
This button allows all the endpoints that are
associated with the extension to share the
talk capability. Note that in Communication
Manager 5.0, only AE Server DMCC (Device,
Media, and Call Control) endpoints are
capable of requesting RTP while they are
sharing control of the extension. For more
information on DMCC, see Avaya
MultiVantage® Application Enablement
Services Administration and Maintenance
Guide, 02-300357.
signal (Ext: Sgnl (name Signal: allows the user to use one button to 1 per signal
___) or ext #) manually signal the associated extension. extension
The extension cannot be a VDN extension.
ssvn-halt SSVN Halt Toggle whether or not station security code 1 per station
violation referrals are made to the referral
destination.
sta-lock Station Lock When Station Lock is enabled, the only calls 1 per station
that can be made from the station are those
allowed by the COR administered in the
Station Lock COR field.
start-bill Start Bill After an ACD agent answers a call, the agent 1 per station
can press this button to send an ISDN
CONNECT message to the PSTN network to
start the PSTN call–billing for a call at the
PSTN switch.

Reference

Name Label
stored-num Stored Enables a display mode that displays the 1 per station
Number numbers stored in buttons.
stroke-cnt Stroke Count Automatic Call Distribution Stroke Count # (0, Upto 10 per
(Code:_) (#) 1, 2, 3, 4, 5, 6, 7, 8, or 9) sends a message station
to CMS to increment a stroke count number.
team Team The Team Button has two generic functions, 15 per
a display function and an execution function. monitoring
The display function allows any member of a station
team (monitoring station) to observe the
station state of other team members
(monitored station). As an execution
function, the Team Button can be used as
Speed Dial Button or Pick-Up Button where
a call to the monitored station is established
directly or a ringing call is picked from the
monitored station. Ext: This field appears
when you enter the button type team. Enter
the extension of the principal station of the
virtual "team." Rg This field appears when
you enter the button type team. Enter the kind
of audible ringing for the team button. Valid
entries are a(bbreviated), d(elayed), n(o-
ring), and r(ing).
term-x-gr TermGroup Terminating Extension Group: provides one 1 per TEG
(Grp: ___) (name or ext or more extensions. Calls can be received
#) but not originated with this button. Grp: TEG
number.
timer Timer Used only on the 6400 sets. Allows users to 1 per station
view the duration of the call associated with
the active call appearance button
togle-swap Toggle-Swap Allows a user to toggle between two parties 1 per station
before completing a conference or a transfer
trk-ac-alm FTC Alarm Facility Test Call Alarm: associated status 1 per station
lamp lights when a successful Facility Test
Call (FTC) occurs.
trk-id Trunk ID Trunk Identification (display button): 1 per station
identifies the tac (trunk access code) and
trunk member number associated with a call.
trunk-name Trunk Name (display button) Displays the name of the 1 per station
trunk as administered on the CAS Main or on
a server without CAS.


Name Label
trunk-ns Trunk NS Trunk-Group Night Service: places a trunk- 3 per trunk
(Grp: ___) group into night service. Grp: Trunk group group
number.
usr-addbsy Add Busy Adds the busy indicator. 1 per station
Indicator
usr-rembsy Remove Removes the busy indicator. 1 per station
Busy
Indicator
uui-info UUI-Info Allows users to see up to 32 bytes of ASAI- 1 per station
related UUI-IE data.
verify Verify Busy Verification: allows users to make test 1 per station
calls and verify a station or a trunk.
vip-chkin VIP Check In VIP Check-in (display button): allows user to 1 per station
assign the XDIDVIP number to the room
extension.
vip-retry VIP Retry VIP Retry: starts to flash when the user 1 per station
places a VIP wakeup call and continues to
flash until the call is answered. If the VIP
wakeup call is not answered, the user can
press the VIP Retry button to drop the call
and reschedule the VIP wakeup call as a
classic wakeup call. To assign this button,
you must have both Hospitality and VIP
Wakeup enabled.
vip-wakeup VIP Wakeup VIP Wakeup: flashes when a VIP wakeup 1 per station
reminder call is generated. The user presses
the button to place a priority (VIP) wakeup
call to a guest. To assign this button, you
must have both Hospitality and VIP Wakeup
enabled.
voa-repeat VOA Repeat VDN of Origin Announcement. VDN of Origin 1 per station
Announcement must be enabled.
voice-mail Message This is not an administrable button, but maps 1 per station
to the fixed hard "message" button on newer
telephones.
vu-display Vu Display # VuStats Display: allows the agent to specify limited to the
(format: __ a display format for the statistics. If you number of
ID: __) assign a different VuStats display format to feature
each button, the agent can use the buttons to buttons on
access different statistics. You can assign the
this button only to display telephones. format: telephone
specify the number of the format you want the

Reference

Name Label
button to display ID (optional): specify a split
number, trunk group number, agent
extension, or VDN extension
whisp-act whisp-act Whisper Page Activation: allows a user to 1 per station
WhisperAct make and receive whisper pages. A whisper
page is an announcement sent to another
extension who is active on a call where only
the person on the extension hears the
announcement; any other parties on the call
cannot hear the announcement. The user
must have a class of restriction (COR) that
allows intra-switch calling to use whisper
paging.
whisp-anbk WhisperAnb Whisper Page Answerback: allows a user 1 per station
k who received a whisper page to respond to
the user who sent the page.
whisp-off WhisperOff Deactivate Whisper Paging: blocks other 1 per station
users from sending whisper pages to this
telephone.
work-code Work Code Call Work Code: allows an ACD agent after 1 per station
pressing "work-code" to send up to 16 digits
(using the dial pad) to CMS.
What is a destination?
A destination is a location on a computer where you want to put files or get files. MultiSite
Administration cannot put or get files from a computer without basic information, such as:
• The IP address of the computer
• A login ID and password to gain access to the computer
• The full pathname to the directory
You can provide this type of information to MultiSite Administration using the Destination Editor.
MultiSite Administration also lets you specify whether to allow other MultiSite Administration
users access to this destination. Simply indicate whether the destination is public or private
when you create it (or afterwards).

What is the queue?
What is the queue?

Normally, there are a limited number of logins to a voice system or messaging system. To
conserve logins, MultiSite Administration needs only one login to a voice system or messaging
system, and uses a queue to collect, prioritize, and send jobs from multiple concurrent MultiSite
Administration users. MultiSite Administration uses separate queues for each voice system
that has been added to MultiSite Administration.
Each job is placed in the queue by level of importance and when it was received. The queue
uses as many ports as were set up in the System Resources screen to send jobs to the voice
system.
Related topics:
Starting the queue on page 20
Format requirements for imported files

If you are importing a file to add or change objects, the input file must adhere to the following
requirements:
• the records must be in the exact order that you specify in the Define External File Format
dialog box.
• lines beginning with # are treated as comments
• one record per line
• record delimiter is CR/LF
You can create the import file using third party applications, like spreadsheet programs,
database management systems, or text editors.
For removing objects (i.e., stations), the records should consist only of the qualifiers
(extensions, group#).
Related topics:
Set Delimiters (dialog box)

Reference
What are list and display reports?

MultiSite Administration’s "list" reports are the reports that the Communication Manager
software on your voice system generates if you were to cut through to the system and type the
Communication Manager software command list <object>.
MultiSite Administration’s "display" reports are the reports that appear if you were to type the
command display <object>.
The difference between the list command and the display command is that typically the list
command displays a list of a specific type of object (for example, list station displays a list of
the stations on your system), whereas the display command is used to view information about a
specific object (for example, display station 10001 displays information specific to that station
only).
Since you may want to view a list of objects or a information about a specific object, MultiSite
Administration offers both types of reports. When you click List Reports or Display Reports in
theMultiSite Administration Report Manager, the dialog boxes that appear look very nearly
identical. The difference is in the qualifier that you specify after you choose the object you want
to view. For ‘list’ reports, the qualifier is some type of range. For ‘display’ reports, the qualifier
identifies a specific instance of that object.

Index
Numerics report buttons .......................................................73

copying .......................................................................33
3DES encryption ........................................................20 templates .............................................................33
creating ...........................................................38, 56, 73
object templates ...................................................56
A report templates ...................................................73
custom privileges ......................16, 17, 75, 86, 88, 93, 95
ABIT ...........................................................................51
cut-through .................................................................11
accessing
voice systems using cut-through ..........................11
active jobs ..................................................................82 D
canceling ..............................................................82
adding data ............................................................................74
stations .................................................................55 polling manually ...................................................74
translations ...........................................................55 definitions ..........................................................130, 132
UDP Groups .........................................................19 destination ..........................................................130
assigning ...............................................................52, 68 display report ......................................................132
messaging system to voice system ................52, 68 list report ............................................................132
deleting ...............................................34, 48, 63, 82, 101
active jobs ............................................................82
B
destinations ........................................................101
Browser Pane .............................................................28 scheduled jobs .....................................................82
Bulk Import Tool ..........................................................51 stations .................................................................48
Bulk Import Wizard ...............................................57, 59 templates .............................................................34
buttons translations ...........................................................63
report generation ..................................................73 UDP group .........................................................101
Buttons Deleting a custom privileges profile ......................90, 98
Telephone feature buttons table .........................112 destination ................................................................130
defined ...............................................................130
destinations ..............................................................101
C deleting ...............................................................101
disconnecting .............................................................98
canceling ....................................................................82
user:a ...................................................................98
active jobs ............................................................82
display reports defined .............................................132
schedule jobs .......................................................82
duplicating
changes
translations ...........................................................61
scheduling ............................................................81
changing ............................13, 40, 62, 81, 85, 91, 92, 100
passwords ....................................................13, 100 E
priority of a job .....................................................81
server information ................................................91 editing .................................................................40, 100
set types ...............................................................40 set types ...............................................................40
translations ...........................................................62 UDP group .........................................................100
UDP group .........................................................100 emulation ....................................................................11
user information ..............................................85, 92 encryption ...................................................................20
Changing a custom privileges profile ....................89, 97 ENP ............................................................................48
Changing system passwords .....................................99 Entering Native Names .........................................49, 66
configuring extensions ..................................................................45

F list reports defined ....................................................132
log ...............................................................................25
Feature buttons table ................................................112 files:understanding ...............................................25
features of MultiSite Administration ..............................7 logging in ....................................................................25
file
format for importing ............................................131 M
import format requirements ................................131
format manual ........................................................................74
requirements for import ......................................131 polling ...................................................................74
margins .......................................................................74
G memberships ..............................................................43
menus .................................................107, 108, 110–112
global change .............................................................63 Station Manager .................................................110
group memberships ....................................................43 MSA Manager ....................................................107
groups ........................................................................43 Report Manager ..................................................111
moving stations among ........................................43 System Manager ................................................108
messaging system ..........................................52, 68, 78
H assigning to to a voice system .......................52, 68
viewing unprocessed updates ..............................78
handsets .....................................................................40 messaging systems ....................................................18
changing set types ...............................................40 modifying ..................................................................100
UDP group .........................................................100
I moves
scheduling ............................................................81
import ....................................................................57, 59 moving .............................................................43, 46–48
importing .............................................................56, 131 stations ...........................................................47, 48
format requirements for ......................................131 stations among groups .........................................43
translations ...........................................................56 stations by swapping ............................................46
Importing data into the Incoming Call Handling MSA Manager
Treatment tables ............................................57 understanding ......................................................29
Importing data into the Public Unknown Numbering table MSA server .................................................................15
59 MultiLingual Name Wizard ....................................49, 66
Incoming Call Handling Treatment tables ...................57 MultiSite Administration features ..................................7
information ..................................................................91
changing server ...................................................91
viewing server ......................................................91 N
Information .................................................................91
native name ..........................................................49, 66
initializing voice systems ............................................19
Input File ...................................................................131
format requirements for ......................................131 O
options
J
for removing translations ......................................64
jobs .......................................................................81, 82 printing .................................................................74
canceling active jobs ............................................82 orientation ...................................................................74
canceling scheduled jobs .....................................82
changing the priority of .........................................81 P
scheduling ............................................................81
paper source ..............................................................74
L password
changing .......................................................13, 100
layout ..........................................................................74 passwords ..................................................................99

permissions ...........................................................85, 92 setting up
viewing ...........................................................85, 92 report buttons .......................................................73
phones station .........................................................................38
changing set types ...............................................40 templates:creating ................................................38
polling .........................................................................74 station data .................................................................39
printing station extensions .......................................................45
options .................................................................74 Station Manager .........................................................30
priority .........................................................................81 understanding ......................................................30
of jobs:changing ...................................................81 stations .................................................43, 45–48, 55, 61
privileges ...................................16, 17, 75, 86, 88, 93, 95 adding ..................................................................55
Public Unknown Numbering table ..............................59 duplicating ............................................................61
moving ............................................................47, 48
moving among groups .........................................43
Q removing ..............................................................48
queue swapping ..............................................................46
defined ...............................................................131 subscribers
starting .................................................................20 viewing unprocessed updates ..............................78
viewing for messaging systems ...........................78 swapping stations .......................................................46
System Manager ........................................................30
understanding ......................................................30
R system passwords ......................................................99
removing .......................................48, 63, 64, 82, 98, 101
active jobs ............................................................82 T
destinations ........................................................101
scheduled jobs .....................................................82 tabs .......................................................................28, 29
stations .................................................................48 Task tab ................................................................29, 31
translations ...........................................................63 understanding ......................................................29
translations (options for) ......................................64 Telephone
UDP group .........................................................101 Feature buttons table .........................................112
user that is logged in ............................................98 templates
Removing a custom privileges profile ...................90, 98 copying .................................................................33
Report Manager .........................................................31 creating ...........................................................38, 73
reports ...........................................................31, 73, 132 deleting ................................................................34
automating ...........................................................73 understanding ......................................................26
creating templates for ..........................................73 translations ...........................................55, 56, 61–64, 81
display report defined .........................................132 adding ..................................................................55
list report defined ................................................132 changing ..............................................................62
Running Reports ........................................................74 duplicating ............................................................61
importing ..............................................................56
removing ..............................................................63
S removing (options for) ..........................................64
scheduling ............................................................81
schedule
Tree tab ......................................................................32
deleting jobs .........................................................82
scheduling ..................................................................81
jobs ......................................................................81 U
screens .................................................................27–32
MSA Manager ......................................................29 UDP group ...................................................19, 100, 101
server .........................................................................91 adding a ...............................................................19
viewing information ..............................................91 removing ............................................................101
set type .......................................................................40 updating .............................................................100
changing ..............................................................40 UDP Group .................................................................19

understanding ................................................25–32, 131 viewing information about ...............................85, 92
Browser Pane ......................................................28 Using the Avaya Bulk Import Tool ABIT .....................51
log files .................................................................25
MSA Manager tab ................................................29
queue .................................................................131 V
Report Manager ...................................................31
Station Manager ...................................................30 vectors ........................................................................64
System Manager ..................................................30 viewing .......................................................78, 85, 91, 92
Task tab ................................................................29 server information ................................................91
templates .............................................................26 unprocessed subscriber updates .........................78
Tree tab ................................................................32 user information ..............................................85, 92
workspace ............................................................27 Viewing a custom privileges profile .......................89, 97
Unicode .................................................................49, 66 voice system
updates .......................................................................78 assigning to a messaging system ..................52, 68
viewing unprocessed subscriber ..........................78 voice systems .............................................................19
updating ..............................................................40, 100 initializing .............................................................19
set types ...............................................................40
UDP group .........................................................100 W
users ........................16, 17, 75, 85, 86, 88, 92, 93, 95, 98
changing information ......................................85, 92
what's new in this release? ..........................................9
disconnecting .......................................................98
workspace ..................................................................27
removing when logged in .....................................98

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Administering Avaya MultiSite

Contact Avaya Support

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2 Administering Avaya MultiSite Administration June 2010

Chapter 1: What can I do with MultiSite Administration?......................................................7

Chapter 6: Understanding the Basics...................................................................................25

Chapter 7: Administering Stations........................................................................................33

Administering Avaya MultiSite Administration June 2010 3

Chapter 8: Administering Systems........................................................................................55

Chapter 9: Monitoring the System and Running Reports...................................................73

4 Administering Avaya MultiSite Administration June 2010

Chapter 10: Scheduling..........................................................................................................81

Chapter 11: Managing Users..................................................................................................85

Chapter 12: Tasks for Super Users........................................................................................91

Chapter 13: Reference..........................................................................................................107

Administering Avaya MultiSite Administration June 2010 5

6 Administering Avaya MultiSite Administration June 2010

Administering Avaya MultiSite Administration June 2010 7

- View log files.

8 Administering Avaya MultiSite Administration June 2010

MultiSite Administration 6.0 enhancements:

Administering Avaya MultiSite Administration June 2010 9

10 Administering Avaya MultiSite Administration June 2010

1. Click the System CutThrough icon on the toolbar.

Administering Avaya MultiSite Administration June 2010 11

12 Administering Avaya MultiSite Administration June 2010

Administering Avaya MultiSite Administration June 2010 13

14 Administering Avaya MultiSite Administration June 2010

Configuring an MultiSite Administration Server

1. Click the MSA Manager tab in the Browser Pane.

Administering Avaya MultiSite Administration June 2010 15

Creating a custom privilege profile

1. Click the MSA Manager tab in the Browser Pane.

16 Administering Avaya MultiSite Administration June 2010

Assigning a custom privilege profile to a user/LDAP group

Administering Avaya MultiSite Administration June 2010 17

1. Click the MSA Manager tab in the Browser Pane.

2. Click MSA User/Group Configuration.

Assigning a messaging system to voice system

1. Click the MSA Manager tab in the Browser Pane.

18 Administering Avaya MultiSite Administration June 2010

The system displays the Audix Nodes in MSA screen.

Adding a UDP group

1. Click the MSA Manager tab in theMultiSite Administration Browser Pane.

Initializing voice systems

Administering Avaya MultiSite Administration June 2010 19

Starting the queue

Enabling/disabling encryption between the MultiSite

20 Administering Avaya MultiSite Administration June 2010

Enabling encryption between the MultiSite Administration client

1. Log in to the MultiSite Administration server as root.

Disabling encryption between the MultiSite Administration client

1. Log in to the MultiSite Administration server as root.

Administering Avaya MultiSite Administration June 2010 21

8. Execute the following shell command: service tomcat4 restart

Administering UCID-Info feature button

• This is supported in Communication Manager5.2 and later voice systems.

1. Click the Task tab in the MultiSite Administration main screen.

22 Administering Avaya MultiSite Administration June 2010

8. Click Button Assignments.

Administering Avaya MultiSite Administration June 2010 23

24 Administering Avaya MultiSite Administration June 2010