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JB R55.book Page ii Tuesday, April 18, 2006 2:31 PM
Copyright
Copyright 2006 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system
or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise,
without the prior written permission of this company.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any
warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes
from time to time in the contents hereof without obligation of this company to notify any person of such revision or changes.
Windows, Internet Explorer and Outlook Express are trademarks of Microsoft Corporation. Others are copyrights of their respective companies or
organizations.
This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright
protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by
Macrovision. Reverse engineering or disassembly is prohibited.
Table of contents
Overview...............................................................................................1 Security menu...........................................................................22
About this book ............................................................................. 1 Boot menu ................................................................................22
Typographics.................................................................................. 1 Exit menu .................................................................................23
Getting started ......................................................................................2 Boot from LAN...............................................................................23
Package contents............................................................................ 2 Connecting to external display devices ...............................................24
Getting your Joybook ready for use.............................................. 2 Connecting to a VGA display device.............................................24
Expanding the capabilities of your Joybook................................. 4 Before connecting your Joybook to a projector .....................25
Touring your Joybook .........................................................................7 S-Video output ...............................................................................26
Front view ...................................................................................... 7 Installing additional memory ..............................................................29
Left side view.................................................................................. 8 FAQ and troubleshooting ....................................................................32
Right side view ............................................................................... 9 General............................................................................................32
Bottom view ................................................................................... 10 Battery and power ..........................................................................32
Indicators ....................................................................................... 11 Connection .....................................................................................33
Using your Joybook .............................................................................12 System .............................................................................................34
Using the touchpad........................................................................ 12 Display ............................................................................................36
Using the keyboard ........................................................................ 13 Information on cleaning and battery maintenance............................38
Function hotkeys ..................................................................... 13 Battery maintenance ......................................................................38
Windows keys and lock keys................................................... 14 Cleaning your Joybook ..................................................................38
Port replicator (optional accessory) ............................................. 15
Service and support..............................................................................39
Connecting the port replicator ............................................... 15
BenQ Joybook Global Online Service ...........................................39
Removing the port replicator.................................................. 15
Joybook online registration ...........................................................39
Using the built-in wireless LAN function (optional) .................. 16
Using Bluetooth (optional)........................................................... 18 Appendix...............................................................................................40
General safety information ............................................................40
Bluetooth icons........................................................................ 19
Safety information about the battery ............................................40
Turning Bluetooth on or off ................................................... 19
Caution texts concerning lithium batteries ............................40
Connecting a Bluetooth device............................................... 19
Safety information about the AC adapter .....................................40
Sending a file to a Bluetooth device........................................ 19
Safety information about the modem ...........................................41
Using BIOS setup .................................................................................21 Caution .....................................................................................41
When and how to use BIOS setup ................................................ 21 Disposal of Waste Electrical and Electronic Equipment by users in
Navigating the BIOS setup screen................................................. 22 private households in the European Union..................................41
Info menu ................................................................................ 22 Declaration of Conformity ............................................................41
Main menu............................................................................... 22
Advanced menu....................................................................... 22
Table of contents iii
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<Memo>
iv Table of contents
JB R55.book Page 1 Tuesday, April 18, 2006 2:31 PM
Overview
About this book Typographics
This book provides you the main information about various components The usage of notes, tips and warnings is specifically for different
in your Joybook and demonstrates how to use them. The following are purposes, which are described as follows.
the major chapters of this book.
Icon/ Item Meaning
Chapter Title Description Symbol
Chapter 1 Overview Introduction to this book. Warning Information mainly to prevent the
Chapter 2 Getting started Information about beginning damage to components, data, or
to use your Joybook. personal injury caused by misuse
and improper operation or
Chapter 3 Touring your Introduction to the hardware behavior.
Joybook components of your Joybook.
Tip Useful information for completing
Chapter 4 Using your Basic and advanced a task.
Joybook information about operating
your Joybook.
Note Supplementary information.
Chapter 5 Using BIOS setup Information about how to use
the BIOS setup utility. < > or [ ] Keys on the Indicates a key on the keyboard,
Chapter 6 Connecting to Information about how to keyboard; User or the UI on the screen. Do not
external display connect your Joybook to Interface (UI) on actually type the symbols
devices external display devices. the screen together with the enclosed letters.
Chapter 7 Installing Offers information about how
additional memory to add the memory.
Chapter 8 FAQ and Frequently asked questions
troubleshooting and troubleshooting
information.
Chapter 9 Information on Information about cleaning
cleaning and and battery maintenance.
battery
maintenance
Chapter 10 Service and Joybook service and support
support information.
Chapter 11 Appendix Important safety information.
Overview 1
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Getting started
Depending on the model of your Joybook, the appearance may be 2. Connecting the power
different from those shown in this manual.
Package contents
Before using your Joybook for the first time, please check if you have all
the items with you. For details about what should be included in the
package, refer to the package contents label on the accessory box. If any of
the items are missing or appear damaged, contact your dealer
immediately. Save the packaging in case you need to ship your Joybook
for service.
Connect the power cord to the power adapter.
Getting your Joybook ready for use
1. Installing the battery pack
Turn your Joybook upside down and put it on a soft clean cloth. With the
label side of the battery pack facing down, slide it gently into the battery
compartment until it snaps into place (1). Move the release latch to the Connect the power cord to a wall outlet and start charging the battery.
left as shown to lock the battery pack into place (2). Power systems and plug types might vary depending on your country/
region.
2 Getting started
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• When the battery is charging, the battery indicator appears in amber. 4. Performing initial setup
When the charging process is completed, the light goes off.
• For details about the colors and meanings of the indicators, refer to
"Indicators" on page 11.
3. Opening your Joybook Press the power button to start up your Joybook, and then follow the on-
screen instructions to complete the initial Windows XP setup.
• The actual operating system pre-installed with your Joybook might
vary. For more information, refer to the Product Specification Label on
the product carton.
• Your Joybook R55 Series only works with Microsoft Windows® XP
Home and Windows® XP Professional editions.
To open your Joybook, slide the latch to the right, and then lift the lid up.
Getting started 3
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Connect an external display device (such as a monitor or projector) to the Access local area network (LAN) by connecting a network cable to the
VGA port of your Joybook. LAN port of your Joybook.
Connect a telephone line to the modem port of your Joybook and dial-up Use various PCI Express Cards on the market by inserting one into the
to the Internet. PCI Express Card slot of your Joybook.
4 Getting started
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Use the optical drive to access data on various kinds of discs or enjoy Connects to a Hi-Fi set, radio, synthesizer, walkman, etc.
DVD/VCD movies.
Getting started 5
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Insert a Memory Stick, Memory Stick Pro, SD or MMC memory card to Connect USB peripherals to the USB port of your Joybook.
exchange files.
6 Getting started
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Bottom view
Indicators
The appearance of the keyboard legend may vary depending on the country/region of your purchase.
<Fn> + <F1> Puts Joybook into sleep mode. <Fn> + <F8> Increases volume.
<Fn> + <F2> Turns the wireless network radio on or off. Upon <Fn> + <F9> Media play/pause.
booting the Joybook, the default setting is off.
<Fn> + <F3> Switches display between the screen and an <Fn> + <F10> Media stop.
external monitor/projector, or allows simultaneous
display; switches between internal/external display.
<Fn> + <F4> Decreases screen brightness. <Fn> + <F11> Media play backward.
<Fn> + <F5> Increases screen brightness. <Fn> + <F12> Media play forward.
<Fn> + <F6> Activates or deactivates the speakers. <Fn> + <Scr Lk> Activates or deactivates the scroll lock function. When
activated, the screen moves one line up or down
when you press the up or down arrow key ( , ).
Scroll Lock does not work in all programs.
<Fn> + <F7> Decreases volume. <Fn> + <Home> Make the LCD panel dim to one-half brightness.
2. A File Transfer window will pop up. Select your Bluetooth device from
the window, and then click Open.
3. Enter a passkey in the Bluetooth security code field. (You can enter any
text you wish for a passkey. You will later be asked to enter the same
passkey on the Bluetooth device so that they match.) Click OK.
Left and right arrow Selects a menu title. • Video Features: This menu contains Display Selection and TV Mode
keys (, ) sub-menus that allow you to select the display device during system
startup and to select the TV standard.
Up and down arrow Selects an item or option. • Internal Devices Configurations: allows you to enable or disable the
keys ( , ) hardware controllers in your system.
Enter Brings up the sub-menu when an item • USB BIOS Legacy Support: allows you to enable or disable the support
with the arrow sign is selected. for USB keyboards or mice in DOS mode.
Opens or closes the option window when
an item is selected. Security menu
Tab Jumps from one item to another. The Security menu contains the security settings, which safeguard your
Esc Exits BIOS setup. system against unauthorized use.
Returns to the previous menu if in a sub-
menu. • Supervisor Password: This set of password controls access to the whole
Closes the options window if one is open. BIOS setup menu. It must be set before User Password can be set. When
typing the password, first make sure that Num Lock is off, and then type
your password in the entry fields and press <Enter>. Confirm your
Info menu password by typing it again and pressing <Enter>.
The Info menu contains the system information, such as the BIOS • User Password: This set of password controls access to part of the BIOS
version, CPU type and speed, and the system memory. All the items on setup menu.
this menu cannot be modified in user mode.
• Password on boot: This item determines if a password will be prompted
Main menu during system boot. When this item is enabled, the password is always
required to boot the computer.
The Main menu contains the basic configuration settings of the system. If Supervisor Password and User Password are both set, you can enter
either one of them during the password prompt. To have full privileges in
• System Time: allows you to set the time of the system. Type in the value BIOS setup, enter Supervisor Password.
and then press <Enter>, <Tab> or <Shift> + <Tab> to change the next
value. Boot menu
• System Date: allows you to set the date of the system. Type in the value
The Boot menu contains the boot configuration settings of the system.
and then press <Enter>, <Tab> or <Shift> + <Tab> to change the next
value. Boot Menu: allows you to enable or disable the Boot Menu. If you disable
• SATA Hard Drive: You can press <Enter> to invoke the submenu to this menu, you cannot press <F9> to invoke the Boot Menu during
view the detail information of the hard disk and change some settings. system startup.
• CD-ROM/DVD-ROM: You can press <Enter> to invoke the submenu Boot Time Diagnostic Screen: If you enable this menu, the diagnostic
to view the detail information of the CD-ROM and change some screen will be displayed during system startup. If you disable this menu,
settings. the logo screen will be displayed during system startup.
Preboot Execution Environment: allows you to set whether the Boot from
LAN feature will be supported by the system.
Boot Device Priority: sets the sequence of boot devices. The system will
try to boot from the first device but if it is not available, will try the next
boot device.
• Use < > or < > to select a device, and then press <+> to move
it up or <-> to move it down.
• To select a boot device manually, press the <F9> key when the
BenQ logo appears on the screen during system startup. The
Boot Menu will appear. Use the up and down arrow keys ( , )
to select a boot device, and then press <Enter> to confirm.
Exit menu
The Exit menu displays ways of exiting BIOS setup. After finished with
your settings, you must save and exit so that the new settings can take
effect.
• Exit Saving Changes: saves the changes you have made and exits BIOS
setup. After finished with your settings, you must save and exit so that
the new settings can take effect.
• Exit Discarding Changes: exits BIOS setup without saving the changes
you have made.
• Load Setup Defaults: loads factory default values for all the items.
• Discard Changes: cancels all changes since last save, without exiting the
BIOS setup utility.
• Save Changes: Save changes without exiting the BIOS setup utility.
Monitor
Projector
Before connecting your Joybook to a projector 3. Click and drag the Screen resolution slider to set the screen resolution
The wide screen design of your Joybook allows you to comfortably view to 1024 x 768 pixels, and then click Apply, OK.
multimedia contents such as DVD movies and images. However, as the
default resolution of most video projectors on the market may not fit that
of your Joybook; therefore, before connecting to a video projector, please
first re-adjust the screen resolution of your Joybook to fit the default
screen resolution of the video projector by following the steps described
below.
1. Right-click on Windows Desktop and then select Properties in the
menu that appears.
S-Video output
The S-Video out jack on your Joybook allows you to output display 1. Turn off Joybook and connect it to the TV or VCR using an S-Video
signals to a television set or VCR that has a S-Video input jack for viewing cable.
or recording. To do so, follow the steps below: 2. Turn on Joybook, right-click on Windows Desktop and then select
Properties, Settings, and Advanced.
VCR
The S-Video out jack on your Joybook supports video signals only. For
the audio function, you will need an audio cable.
1. Plug one end of the audio cable to your Joybook earphone output jack.
2. Plug the other end to the audio input jack of the external device.
26 S-Video output
JB R55.book Page 27 Tuesday, April 18, 2006 2:31 PM
For Intel(R) Graphics Media Accelerator Driver only: c. Click Display Settings, and then select the appropriate standard
a. Click Intel(R) Graphics Media Accelerator Driver for Mobile. from the drop-down menu under Video Standard.
S-Video output 27
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28 S-Video output
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Battery retainer A
3. Slide the battery retainer B to the unlock position and, while still
1. Turn off Joybook, and disconnect the AC adapter. Turn Joybook over.
holding the Retainer, pull the battery away from its compartment.
Memory cover
Battery
Battery retainer B
4. Use a screwdriver to remove the screws that secure the memory cover. 6. Align the memory module with the slot, and then insert it. When
inserting, pay attention to the direction of the memory module.
5. Open the cover. 7. Gently push the free edge downwards until the module locks into
place.
8. Replace the cover. 10.Place the battery on its original position and then slide the battery
retainer A to the to the lock position. Connect the AC adapter.
When you start Joybook, it will automatically test and configure the
new memory.
9. Replace the cover, and use a screwdriver to secure it with the screws.
Battery retainer A
General The length of the charging time may depend. When the amber light of the
battery indicator goes off, it means that the charging is completed.
What is Joybook? What are the differences between Joybooks and My computer won't start up with the battery inserted?
traditional notebooks?
• Make sure the battery is properly inserted.
BenQ call it Joybook, because BenQ has combined entertainment and • Make sure that the battery is fully charged. If this does not work, consult
stylish design with traditional notebook's functions. For example, your BenQ dealer.
enhanced 3D processing power for gaming and movie viewing. With
Joybook, you will be able to enjoy the most exciting audio and visual
experience ever! What should be the run time of a battery?
Run time will vary on individual Joybooks, based on the application
What is a Wireless LAN (WLAN)? programs being used (i.e. high graphics, games), the number of times
data is saved or retrieved from the hard drive and/or optical drive, the
A WLAN is a type of Local Area Network (LAN) that uses high frequency memory of notebook, and chemistry and capacity of the battery. A
radio waves rather than wires to communicate and transmit data among “realistic” average run-time for a battery is 1.5 to 4 hours. Again run time
nodes. It is a flexible data communication system implemented as an will vary on applications being used and individual notebooks.
extension to, or as an alternative for, a wired LAN within a building or
campus.
What should I do with the battery if I will not use my Joybook for a
longtime?
What is IEEE 802.11a/b/g?
Recharge the battery or discharge it to about 40% full, and then store it in
IEEE 802.11a/b/g is a technical specification issued by the Institute of a dry place at about 15°C to 25°C. Extremely high or low temperature
Electrical and Electronic Engineers (IEEE) that defines the operation of 5 will shorten the life of battery.
GHz/54Mbps, 2.4 GHz, 11 Mbps/54Mbps, Direct Sequence Spread
Spectrum Wireless Local Area Networks (WLANs).
When charging the battery, the power indicator on Joybook suggests that
the battery is fully charged. When I check it from the Power Manager in
Windows, the battery level is only about 95%-99%. Why?
It is the result of the battery protection design of Joybook. When the
power indicator on Joybook is off, it means that the battery has reached a
saturated voltage: 95%-99%. At this moment, the voltage difference
detected by Joybook is very small, so it will reduce the charging current to
prevent overcharging the battery with excess current or voltage, which
will damage the battery. Moreover, in order to protect the battery from
exposing to high voltage and current for a long time during charging, the
battery has been equipped with a protection circuit that will charge the Connection
battery at low current in the final phase.
My modem does not connect at 56K speed?
How come my notebook is not fully charged even after a full night
charge? Several factors can affect connection speed, such as line noise, number of
people connecting/connected to your ISP, and the age and condition of
Make sure that the Joybook is receiving power. Is the cord plugged in the telephone lines. A 56K modem does not guarantee all connections at
correctly?. When the battery is installed in the computer and it is properly 56K; rather it offers the ability to connect at up to 56K speed.
plugged in to an AC outlet, check to see if the battery level icon is showing
a charge sign. If this does not fix the problem, the battery, the power Can't connect to the Internet with the built-in network interface on
source in the notebook, or the AC power cord may be defective. Consult Joybook?
your BenQ dealer for help and maintenance.
Check if the network has a fixed MAC address. Contact your network
What should I do if the battery gets hot in my Joybook? administrator for further solutions.
Take the battery out and let it cool down. If the problem persists once it is When connecting to a local network with Joybook, the connection is
inserted back into the Joybook, the battery could be defective and it may unstable.
need to be replaced.
The instructions below will guide you through the troubleshooting
Joybook will not start up, even though the power button was pressed. process.
Check the power indicator. 1. Right-click My Computer and select Properties, Hardware, Device
Manager.
• If it is not lit up, Joybook is not being supplied by power-either from an 2. Double click Network adapters. When the name of the network
external power source via the AC adapter or from the battery. Make sure
that the AC adapter is correctly inserted into the power jack of Joybook adapter of Joybook appears, double-click on it.
and a working electrical socket, and allow the battery to begin charging. 3. The Properties window will pop up. Click the Advanced tab, and then
• If the power indicator is lit up in blue, the Joybook is being supplied click the Link speed & duplex item on the left.
normally with power, meaning that the problem lies elsewhere. 4. Select the appropriate mode according to the settings of your LAN
• If you have added any hardware (memory for example), check if service from the Value drop-down menu on the right, and then click
it has been installed correctly. OK.
• It is possible that certain operating system files are damaged or • If the situation persists, press to disable the wireless LAN to reduce
missing. If so, you may need to first back up all your data and
then use the restore CD that came with the Joybook to return interference of different network connection modes.
the its software to original state. Please note however that doing
so will cause all of your personal data on the hard disk drive to I have problem setting up wireless network.
be lost!
Please follow the instructions below to resolve the problem:
• Have you enabled the wireless LAN function of the Joybook? Remember
to press to enable the wireless LAN.
• Click the Start button and select Control Panel, Network and internet However, you still can improve the system performance by using the
Connections, Network Connections and then double-click Wireless methods below:
Network Connections. Make sure the connection status is connected
and with appropriate signal strength. If you do not see the connection • Close all open programs not being used. Use software program that are
status, make sure your wireless device is set up correctly so your absolutely necessary. Try running virus scans and other tools when away
Joybook can pick up the signal. from the desk. Closing software program that are not necessary helps
window perform more efficiently.
• Make sure that your wireless router or access point is broadcasting the
SSID. Refer to your wireless device’s documentation for enabling this • Prevent background software programs from loading. As software
broadcasting feature. programs load the small icons on the System Tray, they will be running
in the background and each one consumes valuable system resources.
• If you are doing it correctly, right click on the wireless connection icon You can follow the steps below to prevent application programs from
on the System Tray located at the lower right corner of the running when Windows launches:
Desktop and select View available wireless network and you should see 1. Click the Start button and then select Run....
the SSID that your wireless hub or device is broadcasting. If not, call 2. Type “msconfig” in the Open field. This will open the system
your wireless device (router or access point) manufacturer to get configuration utility.
support on how to enable this broadcasting feature. 3. Click the Startup tab and then uncheck any task that is unwanted.
4. Click OK and restart the Joybook.
System • Remove programs from the Startup folder. Removing programs from
the Startup folder also helps to prevent programs from running when
How should I resolve the “Low on Disk Space” or “Out of Disk Space” Windows starts up. To do so, follow the steps below:
error messages. 1. Right click anywhere in the open area on the Desktop and select New,
Folder. Give the folder a name. This folder will be used later.
Windows uses disk space for operations such as caching and virtual
memory. The Joybook may not run reliably if the hard drive’s free disk 2. Right click the Start button and then select Open. A folder named
space drops under 100MB or 200 MB (for window XP). The following Programs will appear in the Start Menu window.
instructions will help you free up the disk space. 3. Double click the Programs folder and then the Startup folder.
1. Click Start and then My Computer. 4. Right click any icon in the folder and then select Properties. The
2. Right click the hard drive icon and then select Properties. information about the icon will appear. this will help you to judge if
3. Observe how much free space is on the hard drive. the program is necessary to be left in the Startup folder.
4. To free up hard drive space, click Disk Cleanup and follow the 5. Select unwanted program icons, right click on them and select Cut.
instructions that follow to proceed. 6. Close the open windows to return to the windows desktop.
7. Open the folder created in step 1.
8. Select the Edit and Paste commands in the folder window. The icons
How do I update the driver?
that were cut from the Startup folder are now placed in the folder.
Please visit BenQ on-line product support (http://Support.BenQ.com) to 9. Restart the Joybook. The programs removed from the Startup folder
search for updated sound driver software. will no longer run when Windows starts. However, you can still run
them by double clicking their icons in the folder created in step 1.
My system is running very slow. How can I improve performance?
• Empty the Recycle Bin. You can free up disk space by clearing files you
System resources are the amount of memory and hard drive space that no longer need from the Recycle Bin. To do so, right-click the Recycle
your Joybook can use and can degrade over time slowing the computer. Bin icon on the Desktop and select Empty Recycle Bin.
• Delete temporary files and directories. This will increase hard disk space 5. Right-click USB Root Hub, and then click Properties.
and reduce the time Window takes to access the hard drive. It will also 6. Click Power Management.
help to solve problems associated with spooling print job. 7. Deselect Allow the computer to turn off this device to save power.
1. Close all running programs. 8. Repeat steps 5 through 7 for each USB Root hub.
2. Click the Start button and select All Programs, Accessories, System 9. Click OK, and then close Device Manager.
Tools, and then Disk Cleanup.
3. Check the types of files you want to delete (temporary files are safe to Why does the keyboard and/or palm rest get warm?
delete).
4. Click OK. Typically, the Joybook tends to be slightly warm. The location of the
battery is typically underneath the palm rest and as a result, the palm rest
• Use the Scan Disk and Defragment functions. The Scan Disk function
gets warm. The location of the processor is typically underneath the
checks a hard drive for errors, while the Disk Defragment function takes keyboard and since heat rises, the keyboard may slightly get warm. There
all the scattered bits of program data and groups them back together in is no need to be concerned. However, since your computer has a
the front of the drive. thermally controlled fan, when the CPU and/or internal temperature of
1. Click the Start button and then select My Computer. the notebook reaches a certain temperature level, the fan is turned ON
2. Right-click the hard drive’s icon and select Properties. and stays ON until the temperature drops to a pre-defined level.
3. Click the Tools tab and then the Check Now button.
4. Check all check boxes in the dialog that follows. The U, I, O, P, J, K, L keys on my Joybook are coming up as numbers
5. Click Start, Yes. instead of letters?
6. Restart the computer. It may take a long time to complete. The number keys are enabled. Press the Num Lk (Number Lock) key
To run Disk Defragmentation in Windows XP: once to disable the number lock function, and the letters will return to
normal.
1. Close all running software programs.
2. Right-click the hard drive’s icon and select Properties. There is no sound coming from the speakers.
3. Click the Tools tab and then the Defragment Now button. Check the following:
4. Click to select a drive and then click the Defragment button. It may • The speakers may have been muted. Look at the volume control
take a long time to complete. (speaker icon) on the Windows Taskbar to see if mute has been set. If so,
If Disk Defragmenter start itself over and over, it means that some hidden turn off the mute.
background software program is still accessing the hard drive. Restart the • The speakers may have been turned off. Use the <Fn> + <F6> hotkey
computer and try again. combination to turn them on.
• The volume may have been set too low. Use the Volume Up/Down
USB devices quit working unexpectedly in Microsoft Windows XP. Button to increase the volume.
This is because USB devices such as camera, scanners. or printer loses its • An earphone or external speakers may be connected to the audio-out
connection and stops working unexpectedly. Please follow the steps jack, automatically turning off the computer's internal speakers.
below to resolve the problem.
CD or DVD does not function.
1. Click Start, and right click My Computer.
2. Click Properties and then Hardware. Please verify the following:
3. Click Device Manager. • Joybook is turned on, and the CD or DVD discs are properly inserted in
4. Double-click the Universal Serial Bus Controllers branch to expand it. the center of the disc tray in the optical drive.
• The disc tray is closed. Furthermore, when you partition a hard drive, the system will reserve
• The CD or DVD is not bent or badly scratched. some space on the drive for system files. Therefore, the total capacity of a
hard drive displayed by the OS will never be the same as its nominated
• Noise from the optical drive when the disk plays shows that the optical capacity.
drive may be deformed, and the computer needs to be repaired. If the
disk tray does not open after the Eject button is pressed, insert a pin into
the Emergency Eject hole to force the tray out. I hear noise when connecting an earphone to Joybook.
The instructions below will guide you through the troubleshooting
DVD movies will not play. process.
The region code of the DVD inserted must match that of the DVD • Connect the earphone to other devices, such as a radio to see if you can
playback software used. This region code can be set up to five times. If still hear that noise. If the noise persists, the earphone may be out of
you have not reached this limit, a prompt will appear that will allow you order.
to change the region code of the software to match that of the move. • If you can hear the noise only when inserting, it is the result of high
Otherwise, you can only play back DVDs with the same region code as instantaneous current. It is a normal phenomenon.
the last DVD played back successfully.
How can I reduce the wearing of the screen spindle when I open the
Why is the hard drive capacity displayed by the OS be different from its screen?
nominated capacity?
We suggest that you open and close your screen gently and slowly with
Most users may have discovered that the capacity of a 10GB hard drive both hands. Apply force evenly on both hands to reduce spindle wearing
will become 9GB when displayed from the OS; and 20GB become 19GB, and prevent deformation or breaking of spindle due to uneven force
40GB become 38GB..., etc. The bigger the capacity, the bigger the application.
difference. It is because hard drive makers and OS developers calculate
hard drive capacity in different ways. As a result, the nominated capacity
is different from the exact capacity displayed by the OS. Display
Calculation of hard drive Calculation of hard drive There is nothing visible on the screen.
capacity by drive makers capacity by OS developers
Check the power indicator.
1GB=1,000MB 1GB=1,024MB
1MB=1,000KB 1MB=1,024KB • If it is not lit up, no power is being supplied to Joybook. Connect the AC
1KB=1,000 bytes 1KB=1,024 bytes adapter and restart Joybook.
• If it is lit up in amber, Joybook has entered sleep mode in order to
Example of a 40GB hard drive: conserve power. Simply pressing the power button or any key should
return Joybook to normal operating mode.
Calculation by drive makers Calculation by OS developers
• If it is lit up in blue, Joybook is being supplied normally with power.
40GB=40,000MB 40GB=40,960MB There are two possible causes for the problem.
=40,000,000KB =41,943,040KB
=40,000,000,000 bytes =42,949,672,960 bytes • The screen's brightness may be set too low. Use the <Fn> +
<F5> hotkey combination to increase the brightness.
Exact capacity of a 40GB hard drive displayed in the OS: • The display mode may be set to use an external display. Use the
<Fn> + <F3> hotkey combination to switch the display mode to
40,000,000,000÷1024÷1024÷1024=37.2529 (GB). use Joybook's own LCD panel or to use simultaneous display.
How can I judge if my LCD panel is out of order and what should I do if
it happens?
If your Joybook cannot display images at the default resolution, please
visit the BenQ website to download and update the latest Joybook display
drivers.
Contact your BenQ dealer if either of the following phenomena occurs:
• The screen shakes when the system started up normally.
• Fonts displayed on the screen are unclear and strange codes appear.
• There is no display when the hard drive is running normally.
• Colors on the screen are strange and turn into white.
• Vertical or horizontal lines appear on the screen.
• When playing back a media file using Windows Media Player, the frame
speed is abnormal.
• The sound changes while the screen remains the same when playing
games.
2. Connect to http://global.BenQ.com/service
3. Click Register Now to begin with registration and follow the
instructions on the screen to proceed.
Appendix
General safety information Safety information about the battery
When setting up or operating Joybook, please pay special attention to the
following: Caution texts concerning lithium batteries
Caution: Danger of explosion if battery is incorrectly replaced. Replace
1. Keep this manual in a safe place for easy reference when needed. only with the same or equivalent type recommended by the equipment
2. Make sure to follow all instructions and warnings related to the manufacturer. Discard used batteries according to manufacturer’s
system. instructions.
3. Place Joybook on stable, level surface, and ensure that the ventilation
holes are not obstructed. Safety information about the AC
4. Do not expose Joybook to rain or excess humidity, and keep it away
from liquids (such as beverages, faucets, and so on). adapter
5. Do not expose Joybook to direct sunlight, and keep it away from • Use only the AC adapter supplied with your computer. Use of another
sources of heat (such as radiators, space heaters, stoves, and so on). type of AC adapter will result in malfunction and/or danger.
6. Do not expose Joybook to heavy impacts or strong vibrations. When • Do not use the adapter in a high moisture environment. Never touch
closing the computer, do not use excessive force. the adapter when your hands or feet are wet.
7. Do not place Joybook in environments where the temperature is below • Allow adequate ventilation around the adapter when using it to operate
0°C or above 50°C. the device or charge the battery. Do not cover the AC adapter with
paper or other objects that will reduce cooling. Do not use the AC
8. Do not use Joybook in environments where the temperature is below adapter while it is inside a carrying case.
5°C or above 35°C. Otherwise the system performance will be
• Connect the adapter to a proper power source. The voltage
adversely affected. requirements are found on the product case and/or packaging.
9. Do not place the computer in the area of strong magnetic fields. • Do not use the adapter if the cord becomes damaged.
10.Use an appropriate electrical outlet, and make sure that no heavy
• Do not attempt to service the unit. There are no service parts inside.
objects are placed on the AC adapter or power cord. Replace the unit if it is damaged or exposed to excess moisture.
11.The AC adapter is a high-voltage component. Do not attempt to repair
it on your own. If it becomes damaged, please contact an authorized
BenQ distributor or service center.
12.Make sure that the modem port is used only with a regular analog
phone line. Do not connect a digital phone line to the modem port, as
this will cause damage to the modem.
40 Appendix
JB R55.book Page 41 Tuesday, April 18, 2006 2:31 PM
Appendix 41
JB R55.book Page 42 Tuesday, April 18, 2006 2:31 PM
<Memo>
42 Appendix