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Section: 1. Banking Ombudsman Scheme 2006
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-The turnaround time for servicing customer complaint at ICICI is
-A bank should send compliance report on the award passed by the banking ombudsm
an within one week of accepting the award.
-Chairman of a bank can be appointed as an Appellate authority.
-A complaint can be filed by calling Ombudsman on phone.
-Which of the following statements is not correct about Banking ombudsman?
-In the process of passing an award BO sends a copy of the award to
-Banking ombudsman scheme is revised in the year 1997.
-A complaint can be lodged with the banking ombudsman when the complainant did n
ot receive a satisfactory reply from the bank with in
-According to banking ombudsman scheme 2006 , a complainant must fill the prescr
ibed form, to made available with every branch, to file complaint with the banki
ng ombudsman.
-Can a bank reject an award passed by the banking ombudsman?
Section: 1. KYC - Current Accounts
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-If the identity proof document does not already have the address, then the late
st two months statement of account or passbook maintained with any scheduled com
mercial bank, duly certified by the bank is required.
-For opening of accounts of sole proprietorship firms, if a letterhead is not av
ailable, the sole proprietorship firm`s rubber stamp should be affixed on the de
claration obtained on plain paper.
-Latest, not more than 10 months old, premium receipt of a general insurance com
pany, is required if the identity proof document does not already have the addre
ss.
-Branch Manager ensures that all accounts with unsatisfactory conduct and KYC ch
eque return are closed with intimation to the customer.
-For which of the following entities can the KYC report be used?
-As per KYC, to open a new account, 3 categories of documents are mandatory.
-In a fund based limit, bank does not part with funds, for example, a bank guara
ntee.
-Form 36 filled with ROC for change in directors should be obtained for opening
of accounts of private and public limited company.
-In a non fund based limit, bank parts with funds, for example, a Working Capita
l Loan.
-Into how many parts is the entire KYC process divided?
-For which of the following entities can the KYC report be used?
-The business requirement is not mandatory because RBI mandates that all account
s should be opened after a satisfactory KYC by the bank.

Section: 1. KYC - Current Accounts

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-Certified `False and updated` copy of the certificate of registration signed b
y the secretary is required as an Entity Proof document for trusts \ club \ soci
ety \ association.
-A copy of certificate of incorporation is required while opening an account for
Sole proprietorship firm and Partnership firm.
-A Partnership letter on firm`s letterhead is specific to partnership firms whil
e opening a new account.
-Into how many parts is the entire KYC process divided?
-For which of the following entities can the KYC report be used?
An entity interested in opening an account cannot be a state, urban, district ce
ntral co-operative, or regional rural bank
-Temporary Account number intimation bearing the name and address of the entity
opening the account issued by IT authority is required if the identity proof doc
ument does not already have the address.
-Into how many parts is the entire KYC process divided?
-In a non fund based limit, bank parts with funds, for example, a Working Capita
l Loan.
-A Partnership letter on firm`s letterhead is specific to partnership firms whil
e opening a new account.
-A copy of certificate of incorporation is required while opening an account for
Sole proprietorship firm and Partnership firm.
-Branch Manager ensures that all accounts with unsatisfactory conduct and KYC ch
eque return are closed with intimation to the customer.
-In case of the non fund based limit, for example a bank guarantee, where the cu
stomer has taken guarantee against fixed deposit of equal or greater value, the
customer would not be considered as Low Risk.
-Into how many parts is the entire KYC process divided?
In case of the non fund based limit, for example a bank guarantee, where the cus
tomer has taken guarantee against fixed deposit of equal or greater value, the c
ustomer would not be considered as Low Risk.
-If the identity proof document does not already have the address, then the late
st two months statement of account or passbook maintained with any scheduled com
mercial bank, duly certified by the bank is required.
-In a non fund based limit, bank parts with funds, for example, a Working Capita
l Loan.
-Certified `False and updated` copy of the certificate of registration signed b
y the secretary is required as an Entity Proof document for trusts \ club \ soci
ety \ association.
-All the authentications are certified by the customer under seal or stamp of th
e entity.
-For which of the following entities can the KYC report be used?