ANDREA LANE, PMP, AQI

San Rafael, California 94901

415-717-7915 drealane@gmail.com
Project Management Change Management
View a highly successful project manager with expertise in business function analysis and improvement, project
leadership and management. Strong ability to interact effectively with all levels of the organization.

Project Management Strategic Planning Team management Conflict resolution Problem Solving
Cross-functional facilitation
Public Speaking/Presentations Training Process Improvement Cost Control
Process Analysis Metrics Design

PROFESSIONAL EXPERIENCE
BAYER HEALTHCARE PHARMACEUTICALS, INC, Emeryville, California 2008 - 2010
Safety Process Improvements, Contract
Consulting with enterprise-wide functional units, including Supply Chain, Manufacturing and Quality, promoted process
improvement. Developed partnering relationships to create new practices and procedures which streamlined efficiency.
Utilized team-building and mentoring expertise to succeed.
Drove process improvement throughout enterprise functional units by assessing risk and creating risk mitigation
groups
Developed and maintained project plans including SOWs, scope statement, deliverables and schedule
Acquired and managed teams on multiple projects, assigned milestones, tracked CAPAs, completed EVM
Created reports for Leadership
Managed multiple systems including Learning Management System (LMS) and IIMS to increase training and
compliance rates

KAISER FOUNDATION HOSPITALS, Oakland/Richmond, California 2005 - 2007

Workplace Safety Consultant
By integrating into the organization, became a change agent for process improvements designed to reduce/eliminate
workplace injuries and illnesses for two locations of $31 billion national HMO. Approached safety evaluations, risk
analyses, root cause analyses, and program integration with highly analytical and creative focus to inspire multiple teams
in functional departments. Prepared and delivered multiple training sessions. Ensured compliance with regulatory
standards and budget limitations. Prepared reports for senior management. Analyzed data and disseminated information
relating to injuries, risk, mitigation strategies, and related issues.
Process Improvements:
Demonstrated ability to create a cohesive team atmosphere and promote collaborative approaches for planning,
problem solving and overall project delivery
Designed and implemented wide variety of training programs, including Train the Trainer sessions for various
workplace safety and business unit groups.
Created a cohesive team atmosphere enterprise wide through unique communications plan and collaboration

Major Accomplishments:
Reduced injury levels 55% at Oakland facility and 56% at Richmond facility, compared to overall company reduction
of only 29%. Saved company several hundred thousand dollars in lost time.
Selected as management representative for Regional Safety team, based on success at fostering relationships with
union/non-union personnel, and overall job performance.
New forms and procedures for hospital and clinical areas to perform root cause analyses were adopted as Best
Practices.
FORENSICS ANALYTICAL, at Kaiser Foundation Hospitals
San Rafael/Richmond/Oakland, California 2003-2005
Project Manager Safety Initiative
Management of change produced a safe working environment. By forging effective relationships across the continuum at
several Kaiser Permanente locations, a floundering initiative was kick started into high gear to achieve undreamed of
results. Managed the project that included staff selection, acquisition and training. Developed relationships with union and
non-union personnel to define scope, establish deliverables, set baselines and facilitate meetings leading to
implementation of change.

Major Accomplishments:
Achieved over 24% decrease in injuries at San Rafael facility in only 6 months.
Began first downward trend in injuries: 18% reduction at Oakland facility; 10% at Richmond facility.
Conducted safety, hazard identification, risk prioritization, risk mapping, risk remediation, training programs;
performed vendor research, and developed remediation plans; published status reports for executive management
Wrote technical manual as institute first „No Lift‟ policy and procedure guideline for ICU/TCU areas.

ADVANCED INTERACTIVE SYSTEMS, Renton, Washington 2002-2003

Contract Trainer, Team Lead
Provided security training of airport personnel for Homeland Security. Training areas included customer service,
baggage inspection, and complex detection equipment/instrumentation.
Promoted to supervisor based on superior job performance and for improving relationships between airport
personnel and TSA teams.

CERTIFIED EMPLOYMENT, Emeryville, California 1999-2001

Manager, Corporate Marketing and Sales Training
Increased revenue $16 million, and profitability 35%, acquired 300 new accounts in just 1 year
Created and implemented sales training program for $40 million staffing firm. Managed marketing functions. Created
curricula, collateral, class materials, and promotional strategies.
Learned and taught company how to utilize the CRM system
Wrote book on “Selling Staffing Services” covering: lead identification, territory management, needs assessment,
account penetration, relationship building, and negotiations.

CAREER NOTES: Previously held positions of Western Area Development Manager with Hickory Hams (1995-1999)
and District Operations Manager with Public Storage (1991-1995). Trained staff on policies and procedures, maintained
safety functions, supervised 50 persons across 14 locations, and achieved major revenue increases. Details available on
request

EDUCATION & TRAINING

Project Management Certificate, with Distinction
University of California Berkeley Extension, Berkeley, CA
Master of Business Administration in Business
Coursework Complete San Francisco State University, San Francisco CA
Bachelor of Arts in History
University of California, Los Angeles, California
Train the Trainer:
Customer Service, Selling Skills, Needs Assessment, Training Delivery & Evaluation, Presentation Skills, Interpersonal
Communications, Consensus Decision Making, Interest Based Problem Solving, Systems of Safety,

Current Software
MS Windows XP, Vista, 7, MS Office XP, MS Office 2007, Visio, MS Project, Publisher Lectora, PLATEAU LMS, IIMS,
Lotus Notes, Outlook, Eudora, CS Design 4CS, Acrobat 9.0 Professional Interactive Forms, , CRM, MIDAS, Crystal
Reports