K A T H R Y N L.

C O M T O I S , P M P
LEE, NEW HAMPSHIRE 03861
(603) 770-5401 | kcomtois@comcast.net
http://www.linkedin.com/in/kathycomtoispmp

SUMMARY

Highly motivated, self-directed management professional with progressive experience in office management, marketing, and
project management in a fast-paced, dynamic environment. Certified Project Management Professional (PMP) with proven
project manager skills and experience related to new product launches, product enhancements and changes, pricing,
packaging, and operations. Special expertise in:
Project Management Methodology Marketing Operations
Process Improvement Organization and Office Management
Team Leadership and Team Building Personnel Development and Supervisory Management

EXPERIENCE

HIRE ALLIANCE, Bedford, NH 2010

Staffing and consulting company.
Project Manager Contractor
Served as project manager for Comcast’s NorthCentral Division launch of new Xfinity Internet 2go product and 2010
service, product, and equipment price change.
Managed price change project involving internal and external communication and training which was successful in
driving new 2010 revenues.
Worked cross-functionally with regions, division, and corporate leads from project kick-off through end-to-end testing
and execution, resulting in two successful launches of the new Xfinity Internet 2go product in Michigan and Western
New England.
Facilitated weekly/bi-weekly project team status meetings keeping project teams up-to-date and on schedule.
Provided weekly senior leadership updates around major milestone activity and progress.
Executed formal project hand-off to local regional marketing which included comprehensive project documentation and
lessons learned.

COMCAST 1984-2010
Telecommunications provider of video, voice, and Internet services. Formerly AT&T Broadband, MediaOne, and
Continental Cablevision.
Senior Project Manager, Marketing - Manchester, NH (2003-2010)
Served as senior project manager on the Product Management team within Comcast’s NorthCentral Division Marketing
department; responsible for leading large-scale product management projects requiring resources from most functional
partners within the organization in order to achieve the desired revenue and subscriber goals.
Managed marketing projects from charter to closure. Types of projects included new product launches, product
enhancements and changes, pricing and packaging, and operations.
Created project guides for recurring projects, such as package eliminations and price changes, to outline step-by-step
processes to assist with successful project completion.
Transitioned Houston products, packages, and pricing to create consistency as part of market integration project.
Worked with the Houston and Division marketing teams to create Houston’s brand launch, billing system changes,
customer communications, and employee training, as well as provide regular senior leadership updates.
Managed marketing operations team responsible for maintaining effective relationships with other functions and
regional marketing leads. Focused on new offer, promotion and package solutions and implementation within the
billing system.
Developed excellent working relationships and regularly collaborated with Division marketing strategy,
communications, and acquisition teams, billing system and IT functions, finance and customer care groups, legal and
public relations leads, and inbound and outbound sales leadership.

Manager/Director, Care Sales and Marketing - Chelmsford and Andover, MA (2001-2003)

Managed sales and marketing activity for approximately 1,100 customer care video, Internet, and digital phone
representatives in five virtual call centers in the Northeast Region.
Set Care sales and offer strategy, ensuring alignment with regional business goals.
K A THR YN L. C O M TO I S , PMP Page 2

Developed, implemented, and tracked monthly themed sales incentives, contributing to a very strong sales channel that
consistently drove up to 35% of total sales monthly.
Managed a team of six responsible for supporting Care sales and marketing activity, including weekly and monthly
reporting, training, communication, and fulfillment.
Reported monthly sales activity against budget and forecast to Marketing and Care senior leadership.

Marketing Operations Manager - Chelmsford, MA (1998-2001)

Identified and implemented process improvements, resulting in subscriber growth and expense savings across the Northeast
Region.
Project managed a regional program responsible for reversing the trend of increasing penetration in the lowest video tier
and stabilized penetration to standard cable tier resulting in nearly $1.5M increased revenue.
Co-produced, wrote, and edited a monthly 60-80 page publication used by over 1,000 frontline employees to increase
awareness and effectiveness in the areas of operations, marketing, sales, new build, pricing and packaging, and new
channels.
Trained call center, field/technical, and service center employees on major regional initiatives, including regional
channel line-up standardizations, new premium packaging, new product, and digital launches.

Marketing Manager - Portsmouth and Manchester, NH (1996-1998)

Marketing management for consolidated statewide systems serving approximately 184k subscribers.
Managed customer acquisition, upgrade, pay-per-view campaigns and internal sales activities.
Supervised staff of four responsible for implementation of marketing plan, including outside and inside sales. Created
and executed regular monthly customer contact sales incentives, training, and commission programs for approximately
165 frontline employees.
Managed the consolidation of two call centers with 200 employees which required standardization of marketing
programs and commission plans.

Marketing Manager, Pay-Per-View and Direct Sales - Portsmouth, NH (1994-1996)

Marketing management for consolidated Saco, Dover, and Portsmouth systems serving approximately 74k subscribers.
Improved pay-per-view operations by consolidating four New Hampshire systems. Maintained above-average
efficiency within first three months for ANI and pay-per-view order acceptance rates.
Developed and supervised the new position of Business Accounts Manager, driving additional revenues of $50k within
two years.

Marketing Manager - Dover, NH (1990-1994)

Marketing management for Dover system, serving approximately 24k subscribers.
Created and executed acquisition campaigns, Cable In The Classroom initiatives, and awareness and public relations
campaigns. Recognized by corporate office for creativity and success of awareness campaign.

Office Manager, Regional Training Center - Portsmouth, NH (1986-1990)

Supported Training Manager and staff of six in a facility that instructed an average of 1,100 employees each year.
Developed and instructed two-day Office Skills seminar.

Administrative Assistant - Durham, NH (1984-1986)

Supported senior leadership staff of seven, including the Senior VP, VP, VP of Engineering, VP of Marketing, Corporate
Counsel, Controller, and HR administrator.

EDUCATION

Associate of Applied Science, NEW HAMPSHIRE VOCATIONAL-TECHNICAL COLLEGE, Laconia, NH

Various courses toward Bachelor of Arts, FRANKLIN PIERCE COLLEGE, Portsmouth, NH

TECHNICAL SKILLS

Proficient in MS Project, Word, Excel, PowerPoint, CableData, and AmDocs billing systems.