Académique Documents
Professionnel Documents
Culture Documents
ON
INDUCTON TRAINING
AT
VADILAL ENTERPRISES LTD, AHMEDABAD.
~1~
PREFACE
One can’t swim only by reading a book on swimming. It must require a “practice”.
Practice makes man perfect. Theory makes him thoughtful. So theoretical
knowledge is only a half way in study network. If theoretical knowledge aspects are
planned in a better way give faithful results, so theoretical knowledge should be
supplemented by practical experience.
~2~
ACKNOWLEDGEMENT
“Experience enables you to recognize a mistake when make it
again”
As the proverb rightly states, we learn lessons of life through experience. We spend
a major part of our life learning theory either at school or at collage. Only theory
does not help. We must also know how to apply these theoretical concepts in real
situations. These applications are learnt only through practical experience.
I would also like to thank Mr. Kiran Patel, Assistat manager HR. Organisation
Diagnosis & Human Resource Management System, for their continuous support
and help they provided throughout the project.
A word of thanks also goes to my college principal Mr. Desai & Ms. Khyati Patel,
our project guidance, without whose support and guidance, I would not have been
able to complete my projec
I would also like to acknowledge all those who have directly or indirectly helped me
in completing this project.
~3~
Synopsys
Proposal for Organizational Diagnosis exercise and Human Resource Management
System Study for Vadilal Enterprises Ltd.
Background
Company Overview
Vadilal group had its humble beginning, more than 80 years ago, when its founder,
Late Shri Vadilal Gandhi started manufacturing Ice cream with a hand cranked
machine.
Head Quartered in Gujarat, the most industrialized State in India, the Group had a
turnover (1998-99) exceeding Rs. 200 Crores. Major companies of the Group are
listed in several Stock Exchange of India. The Group has a larger investor base and
it brand name “Vadilal” commands an excellent equity
Following has been identified as the scope of the proposed assignment, based on
discussions with the HR Manager, Ahmedabad.
Proposed Methodology
The assignment will involve extensive interactions with different groups of people,
Starting from top management to lowest in the hierarchy and other People.
To:
HR Executive
Ahmedabad
~4~
COMPANY
PROFILE
~5~
COMPANY GENERAL
INFORMATION
• CHAIRMAN:
• Ragendra R Gandhi
• MANAGING DIRECTORS:
• Rajesh R. Gandhi
• Devanshu L. Gandhi
• DIRECTORS:
• C.M. Maniar
• Kshitish M. Shah
• Rohit J. Patel
~6~
• COMPANY SECRETARY:
• Nikhil Patel
• AUDITORS:
• BANKERS:
• Bank of Baroda
• State Bank of India
• State Bank of Travancore
• South Indian Bank Ltd.
• Export Import Bank of India (Exim Bank)
Vadilal House,
Shrimali Society,
Nr. Navrangpura Rly. Crossing,
Navrangpura, Ahmedabad – 380 009
• Phone: 079 – 26564019 to 24, Fax: 079 – 26564027
~7~
• FACTORIES:
• Ice-cream Division:
• Forex Division:
• Web:
www.vadilalmarkets.com
www.vadilalgroup.com
CORPORATE PROFILE
Today, the name Vadilal conjures images of lip-smacking ice cream in a whole
gamut of flavours. Vadilal spells quality, availability, variety and state-of-the-art
~8~
machinery and equipment. It has, however, been a long journey for the group,
which traces its origins way back to 1907, when a certain unassuming gentleman, by
the name of Vadilal Gandhi, the great-grand father of Virendra R Gandhi, Rajesh
R Gandhi and Devanshu L Gandhi, started a soda fountain. He passed on the
business to his son, Ranchod Lal, who ran a one-man show, and, with a hand
cranked machine, started a small retail outlet in 1926. Eventually, Ranchod Lal's
sons, Ramchandra and Lakshman, inherited the business and they were
instrumental in giving a new direction to the company. The duo imparted a new
vision to the venture and infused a spirit of calculated risk-taking into the
company. As a result, by the 1970s, the Vadilal Company had already evolved into
a modern corporate entity.
1.3 VISION/MISSION
“To provide products and services at an affordable price without compromising the
quality,”
~9~
ABOUT VADILAL GROUP
Vadilal group had its humble beginning, more than 80 years ago, when its founder,
Late Shri Vadilal Gandhi started manufacturing Ice cream with a hand cranked
machine.
Today it is a diversified Business Group with major interests in Ice Creams,
Food Processing, Real Estate Development and Specialty Gases.
Head Quartered in Gujarat, the most industrialized State in India, the
Group had a turnover (1998-99) exceeding Rs. 200 Crores. Major companies of the
Group are listed in several Stock Exchange of India. The Group has a larger
investor base and it brand name “Vadilal” commands an excellent equity.
~ 10 ~
in India. Vadilal group has plans to set up a new ultra modern and highly
sophisticated ice cream manufacturing plant in the state of West Bengal. The plant
would have a small unit for food processing. The plant would have a capacity of
50,000 liters/day and will be located about at Sakhalin Industrial Estate, Howrah 15
kms. From Kolkatta. In 1982 the Company was incorporated in the name of Vadilal
Oxygen Pvt. Ltd., on 28th April to carry on the business of purification and refilling
of Oxygen Gas and selling the same.
The Vadilal Industries Ltd. is also for two-export department. The industry exports
the process food. Vadilal Industries Ltd is also very famous for their Ice Cream all
over India. Vadilal also develops the chemical, gas and manufacturing activity also.
Vadilal Industries Ltd. have achieved 25% market share of all over Indian Ice
cream.
There are four divisions in Vadilal Industries Ltd:
(1) Ice Cream division.
(2) Process food division.
(3) Chemical division.
(4) Construction division.
~ 11 ~
1.6 VADILAL ENTERPRISE LTD
An excellent product would be of little use if it didn't have somebody to maintain
that excellence and give it to the world. That is how Vadilal Enterprises - the
marketing arm of Vadilal Industries came into existence.
Today Vadilal have a dynamic sales force of over 150 sales & marketing
professionals. The company has effected changes in its organizational structure and
training inputs from time to time, in order to infuse a competitive spirit amongst
peers and build a consolidated force of live-wire professionals. Target achievement
is monitored through an elaborate Management Information System, across the
rank and file. Vadilal has stood the challenge of time and held its own in the
country, even in the presence of global giants.
~ 12 ~
VADILAL GROUP OF COMPANIES
~ 13 ~
Vadilal industry is very popular for their Ice Cream. The name of Vadilal has
connected with different types of Ice Cream and their flavour. Vadilal offers the
widest range of Ice Cream flavours and frozen desert above 200 in the category in
packs including cups, party pack family bricks, cones and candies. The Ice-cream
Division now has a production capacity of 60,000 litters per day at three
sophisticated manufacturing facilities in the country. The geographical locations of
these facilities are such that they are in consonance with the market expansion
strategies of the Division.
~ 14 ~
(3) CHEMICAL DIVISION:
~ 15 ~
(4) FOREX DIVISION:
Forex is a dynamic division of
Vadilal Group since 1996.
~ 16 ~
(5) CONSTRUCTION DIVISION:
Vadilal, a name to reckon with in Ice
Creams has always been at the
forefront of innovation. Vadilal
forayed in construction business in
1994. With the ever-increasing rapid
growth of commercial sector, the
persistent need for real estate is now
getting more urgent. In spite of the
various complexes coming up all
across the city, there is a lot left to be desired, in terms of architecture, design and
other details. This is the prime reason behind Vadilal’s foray into real estate and
construction. Company constructs the houses for selling purpose, for construction
purpose organization has big plant in Thaltej near Ahmedabad.
(Ahmedabad is a large commercial hub in Western India, Second to only Mumbai)
~ 17 ~
COMPANY ACHIEVEMENT
On November, 10 2001 Vadilal Industries Ltd made a record by making the largest
ice cream sundae. The ice cream was made using 4950 liters of ice cream, 125 kgs
dry fruits, 255 kgs of fresh fruits and 39 liters of sauces. The length of the sundae
was 20 feet and height of 9 feet.
• The Bareilly plant has been awarded the coveted ISO 9002 Accreditation
and HACCP certification.
• Vadilal Ice Cream has achieved 30% market share among Indian Ice Cream
Industry and 60% market share in Gujarat.
• They have been awarded the ISO 9002 Certification for quality systems, by
M/s Underwriters Laboratories Inc., USA.
• Vadilal was also awarded the certificate of merit for excellent export
performance by APEDA (Agricultural and Processed Foods Export
Development Authority)
~ 18 ~
• Theirs is one of the largest marketing networks for industrial gases in
Western India.
The Ice Cream Industry in India today has a turnover of Rs. 15 billion (US$330
million). A quarter of this comes from the house of Vadilal alone. But that’s no
surprise, considering that they have the largest range of Ice Creams in the
country – 120 - plus flavors, in a variety of more than 250 packs and forms. The
range includes cones, candies, bars, ice-lollies, small cups, big cups, family
packs, and economy packs. Something for all tastes, preferences and brands.
Vadilal has a supply chain of about 23 C&FA, more than 500
Distributors and over 40,000 Retailers Ice Cream is widely accessible in most
parts of India
To make it convenient for the consumers to relish complete range under
one roof, they have set up a chain of Happiness Parlors ‘Ice Cream Boutiques’
so to say. Presently Vadilal has about 88 Parlors across the country that ensures
amazing ice cream preparations for its consumers. Number of people visits these
parlors daily because they know that Vadilal products contain the purest and
creamiest milk, and the freshest and tastiest fruits and nuts.
The company is exporting nearly 60 products in USA, Canada, UK,
Kuwait, UAE, Singapore and New Zealand. The company has also started
selling processed food products in domestic market.
~ 19 ~
Among the products, one is Chocobar and King Cone – all time
favorites which have today attained the generic status. Another one is Kulfi –
traditional Indian milk sweet. Some of their products are a combination with
confectioneries.
Since their products are highly perishable, quick transport and proper
storage are of paramount importance. Hence the refrigeration equipment and
deep freezes are imported from companies, which are
PRODUCTS
“It is a process by which the produced from raw material to finished product.”
Now, a day we, see a tuff competition in the market. Everyday new technology is to
be introduced. So it is beneficial to every to every company for concentrating on their
product quality because if quality id good and by using the product customers are satisfied
they will definitely buy.
~ 20 ~
TYPES OF PRODUCTS
NOVELTIES OF PRODUCTS
BIG CUPS
• Vanilla
• Ripe Strawberry
• 2 – in –1
• Chocolate Chips
• Tuti Fruity
• Real Mango
• Rainbow
• Fruit Bonanza
• Kaju Draksh
• Butter Scootch
• Kewra
• Jafrani Badam Pista
• Fun 2000
• Rajbhog (Ice Mithai)
~ 21 ~
SMALL CUPS
• Vanilla
• Ripe Strawberry
FAMILY PACKS
PLAIN FAVOURTIES
• Vanilla
• Ripe Strawberry
• 2-in-1
CHOCOLATE ECSTASIES
• Chocolate Chips
FRUIT FANTASIES
• Real Mango
• Fresh Strawberry
NUTTY DELIGHTS
• Kaju Draksh
• Butter Scotch
• Real Kesar Pista
• Jafrani Badam Pista
~ 22 ~
ICE MITHAI
• Rajbhog
FROZEN DESSERTS
• Snowy
• Yummy Kesar Pista
• Yummy Mango Munch
KING KONES
• Chocolate Drip
• Pineapple Delight
• Yummy Butter Scotch
• Chashmeshahi
• Prime Kesar Pista
• Almond Kulfi Cone
~ 23 ~
KULFIES
KULFI CORNER
DANDY CANDIES
• Mango Juicy
• Juicee Orange
• Kaju Candy
• Litchee Dolly
• Orange Dolly
• Raspberry Dolly
• Mango Dolly
• One-up Chocobar
• Nutty Chocobar
• Chocolate Chocobar
• Soft Spot (Chocolate)
~ 24 ~
FROZEN DESSERT
• Bargain
• Best Chocobar
• Mango Tango Dolly
• Fun Bhary Rasberry
VADILAL SPECIALS
• Heart Throb
• Mini Sandwich
• Sajan Sajani (Roll Cut)
• Quik Sundae
• Easy Sundae
• August - 15
• Cassatta Slice/ (Cut)
• Sajan Sajani (Roll)
• Vanilla Magic
• Strawberry Magic
• Mango Magic
~ 25 ~
INTRODUCTION
Human resource management is a management function that helps manager to
understand, develop and maintain required no of members for an organization. It is
a function to deal with people, by people and for people. An organization must have
set policies, definite procedures and well defined principle which contribute
towards the effectiveness, continuity and stability of the organization.
By observing the personnel policy at Vadilal we can say that it has very
goods because the relations between the management and the employees are good
and the personnel department is able to obtain the personnel of the required
qualification.
~ 26 ~
Organization Hierarchy
The Organization structure in the group is comparatively flat. There are not more
than three levels of reporting for the junior most employees in the staff cadre.
The employees are bifurcated into various categories (grades) based on their
qualification, experience, nature of association with the organization etc.
~ 27 ~
Different Department
There are various departments in the organization, which perform different
functions. There are departments like Production, Engineering, Quality Assurance,
Marketing etc.
The list mentioned below only comprises of the departments where as an employee
you will have some interaction:
1. P & A Department: This is among the first point of contact for any
employee in the organization. The employee can contact this department for any
query related to his attendance, salary, leaves, confirmation, appraisal, exit
procedures, local traveling etc. The P & A dept. will be the coordinator between the
employee and all other departments.
5. Taxation Department: For all his Income Tax related queries for himself
the employee should contact this department in consultation with the P & A dept.
6. Library Department: This is the department where you can approach for
taking a book or any learning material.
8. MIS Department: For every expense the employee makes for the company
there has to be sufficient budget so that the employee can claim the expense later
on. The employee should first see in his own Vadilal ERP and if some changes need
to be done then he can approach the MIS department through his HOD.
~ 29 ~
H.R. PHILOSOPHY OF VADILAL
ENTERPRISES
We believe that investment in human capital is of utmost importance in order to
achieve and sustain growth.
We believe our people are our most valuable asset who has made Vadilal
what it is today; and it is they who will take us far beyond the horizon, in the days
to come. Our Human Resource Department plays a major role in conducting
specialized training programmers, encouraging innovative ideas, inculcating
willingness to accept change and rewarding all this with an attractive incentive
package. The building of which is control all the activities of Vadilal Industries Ltd
it handle of various departments in like HR department, research department,
management of system department etc.
~ 30 ~
~ 31 ~
The HR team at Vadilal Group believes that there is immense potential in
every individual and that every individual would always want to achieve the best
for himself and his family. The HR team also believes that success can never be
achieved by being self centric but can only be achieved by aligning one’s personal
goals with the Organizations Goals.
For aligning ones personal goals with the Organizations goals the individual may
do the following:
2 Always have a goal for yourself and see that your goal is helping the organization
also in moving ahead
The HR team along with other related departments tries to give Va Delights the
conducive environment to work in, challenging Assignments to prove oneself,
differential remuneration to achieve end results and training and development
to perform better in your Current job and also prepare for higher positions.
Culture
~ 32 ~
Organizational Culture is the easiest thing to comprehend and at the same time the
most difficult thing to define. This is because of the aura of mystique that surrounds
Organizational Culture.
Development:
Skilled Human Capital is critical for the growth of any organization. We believe in
adding value to s human capital through various HR practices that co-exist in
unison with each other. Performance reviews, training workshops are some of the
tools that aid in nurturing the human capital.
Quality:
Quality is an integral part of the company’s well-defined and dynamic HR policies
and practices. The entire processes, development, achievement, performance
evaluation and appraisals are driven by quality of output and result orientation.
Work-Life:
We believe in work life balance and hence we have flexible working hours at
Corporate Office. This keeps our employees happy and we are able to achieve
greater efficiency and effectiveness.
Open Door:
We have an open door management policy so that our employees are always free to
discuss the problems they face and the management can always extend a helping
hand to sort out
HR Department of Vadilal:
Group’s Vision, Mission, Values
~ 33 ~
Vision:
This would be achieved by satisfying the all the stakeholders like many employees,
vendors, shareholders etc. This would be achieved by having World Class
quality standards, manufacturing practices, information systems and
competent employees.
MISSION:
“To provide quality products and services at an affordable price”.
VALUES :
1 Customer Focused: The group is focused in satisfying the customer needs and
is always working towards delighting and giving the customer new value
added services.
2 Performance Driven: The group gives opportunities to learn and grow with
the group. Team performance and individual performance both are given
equal importance.
4 Team Work: Here team work means coming out of individual functionalities,
co-operating with all, bringing in zeal to perform well in all related to us and
opposing any wrong doing or underperformance.
5 Mutual Respect: The group believes in the concept of mutual respect which is
to be considered for all levels of employees, customers, shareholders etc.
~ 34 ~
Code of Conduct
The group believes that the image of any Organization perceived by employees and
outsiders is based on multiple factors and one of such factor is the interaction
between employees within the Organization and the interaction between
employees and outsiders. Few of the points mentioned below give guidelines
on how to maintain and improve this image.
Self Discipline:
The company believes in high standard of self discipline.
Employees should use reasonable care and skill in the discharge of duties and
responsibilities and exercise of powers for the benefit and prosperity of the
Company. Not to carry on any personal business in the factory premises
during work hours.
Employees should comply with Laws, Rules and Regulations related to their work
and conduct.
To keep the work place neat and clean and properly organized. Smoking and
Tobaccos are strictly prohibited in the factory/office premises.
The safety of people in the Workplace is a primary concern of the Company. Safety
is every one’s responsibility.
~ 35 ~
Dress Code:
Because each officer and employee is a representative of the Company in the eyes of
the public, each officers and employees must report to work properly
groomed and wearing appropriate clothing. The Dress code for Men is formal
Shirt & Trousers and shoes. For Women it is Saris & Salwar Kameez.
Employees can come in Business suits also.
~ 36 ~
Recruitment
Recruitment is the process of seeking & attracting the right kind of people to apply
for a job in the organization.
Generally advertisement given into various newspapers for employment. When job
applicants come he/she would fill up company’s own Employment Form to
synchronize & arrange the data into one fixed format. There will be panel of three
interviewers’s who examined the ability & various aspects of his personality
according to the job profile.
Joining Formalities
Whenever the new employee joins the organization, he has to bring along all the
required documents; a list for this is already given to him along with offer
letter. He should get in touch with the P & A dept. and submit completed
forms or self attested photocopies of the selected documents.
Appointment letter will not be issued to the new employee unless all the above
documents are submitted to the P & A depts.
~ 37 ~
List of activities after Joining
Unique User id for “Vadilal System”, the password for this should not be shared to
anyone. This is for your own safety.
Get an official Email ID, if your HOD feels the need for it.
Confirmation
The initial confirmation meeting should be within 15 days of completion of three
months from the date of joining. In this meeting the performance feedback
should be given to the employee and after six months he should be confirmed.
You are not confirmed until you are informed in writing about this.
Recruitment
Recruitment is the process of seeking & attracting the right kind of people to apply
for a job in the organization.
Generally advertisement given into various newspapers for employment. When job
applicants come he/she would fill up company’s own Employment Form to
synchronize & arrange the data into one fixed format. There will be panel of three
interviewers’s who examined the ability & various aspects of his personality
according to the job profile.
~ 38 ~
REMUNERATION
Work Schedule :
We are present a various locations and the work schedule is different for different
locations. The work schedule is based on the needs of the location and the rules
governing that particular location.
The work schedule at the corporate office is from 9.15 am to 6.30 pm and the lunch
break is from 1.00 to 1.30 pm. The Corporate Office has holidays on 2nd and 4th
Saturdays of the month.
The work schedule at the Manufacturing Facilities is based on shifts and its details
are available with Local P & A depts.
Employee Number :
Attendance:
Every Employee is given a punching card. The employee should punch this card
whenever he enters or leaves the premises of his work place. If the employee has
Vadilal User ID then he can see his attendance and submit the relevant reports to
the P & A dept.
Gate Pass:
If during duty hours, you are going outside for official/personal work, you are
required to obtain Gate Pass from your HOD which is to be handed over at the
main gate before leaving the premises.
Paid Holidays:
The list of paid holidays is circulated to all in the month of December every year.
Notices specifying the days observed by the companies as Holidays and Pay days
are posted on the notice boards.
~ 39 ~
Leave & Absence:
Your leave eligibility would be governed the rules and regulations governing the
different companies. An informative table below mentions the different eligibility
for the leaves.
In case of emergency or if you are sick and unable to come to work, then please
make sure that you inform your HOD about it. In normal circumstances the leaves
should be preplanned. All your leave applications in the prescribed form should be
submitted to P & A dept. in time. Prescribed forms are available with P & A Office.
It is the employee’s responsibility to clear his attendance regularly and not wait till
the final day of salary calculation.
Reimbursements:
Medical Reimbursement :
For claiming this medical reimbursement under tax rebate clause you will have to
produce medical bills. These medical bills can be of any expense incurred for
medical treatment and is to be submitted with a forwarding application.
LTA/LTC is part of the salary package. The difference between LTA/LTC is that
LTC can be used for claiming benefits under Income Tax act.
LTA/LTC is not given to employees whose salary is below Rs.100000 per annum.
LTA/ LTC is given as per the grade of the employee & also his salary level.
For employees in grade M5 and below the LTA will be given in the salary directly.
For employees in grade M5 and above can claim it by filling a form in the month of
December. For claiming LTC it is compulsory to have 4 days of PL as leave.
Employees can claim advance of LTA/LTC in the month of July every year. Form
for this can be taken from P & A dept.
~ 40 ~
Other Activities
TOUR AND TRAVEL/LOCAL CNVEYANCE
Employee going on official tour is entitled for the traveling expenses as per the
company rules and as per the cadre of the employee.
The P & A dept. of the respective locations have the travel policy and you can take
guidance from them if you have to go on a official tour. The travel policy will guide
you on the mode of transport, category of cities and other relevant details required
for traveling.
Employee who goes on official tour should submit a tour form to the P & A dept.
and also keep in mind that all his attendance and leaves are properly in place so P
& A can make the salary without any confusion.
The employee on returning back can fill the Tour & Travel Expense form and
claim the expenses.
Local Conveyance
If employee for official work has to move in and around the City then he can claim
the conveyance rates as mentioned below.
Insurance
As a Company all care is being taken to INSURE the employees and cover their
risks of getting injured while on duties. Even the casualties have also been
taken care. The coverage has been taken by doing the Risk Management.
Induction
~ 41 ~
1. Individual Orientation Part:
The employee is also given this Employee Hand Book for reference
The new employees are called for a Group Orientation part every month. This
programmed gives a broader view to the new employees about the group and the
future plans of the group.
Exit Procedures
If you decide to leave the organization then you have to compulsory fill an exit
interview form. This is to get your feedback and improving the systems. Once your
resignation is accepted the clearance sheet is circulated to all relevant depts. Once it
is done the Full and Final Calculation is done and cheque is send to you.
~ 42 ~
~ 43 ~
Induction
The employee is also given this Employee Hand Book for reference
The new employees are called for a Group Orientation part every month.
This programmed gives a broader view to the new employees about the
group and the future plans of the group.
Exit Procedures
If you decide to leave the organization then you have to compulsory fill an exit interview
form. This is to get your feedback and improving the systems. Once your resignation
is accepted the clearance sheet is circulated to all relevant depts. Once it is
done the Full and Final Calculation is done and cheque is send to you.
~ 44 ~
INTRODUCTION
Human resource management is a management function that helps manager
to understand, develop and maintain required no of members for an
organization. It is a function to deal with people, by people and for people.
An organization must have set policies, definite procedures and well defined
~ 45 ~
principle which contribute towards the effectiveness, continuity and stability
of the organization.
~ 46 ~
Idea institute of Management and Technology Affiliate to Sikkim Manipal University
Code: 1535
Project
ON
“Recruitment & Selection”
AT
Submitted By:
Ms.Margi P. Modi. (M.B.A. IV- Semester (Human Resource))
Roll No: 520787183
A Project report Submitted in partial fulfillment and of the requirements for
~ 47 ~
Master of Business Administration
Of Sikkim Manipal University, INDIA.
Sikkim – Manipal University of Health, Medical and Technological Sciences,
Distance education House,
Manipal -576104
~ 48 ~
The project report of
MARGI MODI
ON
“RECRUITMENT & SELECTION”
AT
~ 49 ~
This is to certify that the project entitled
MARGI P. MODI
Has worked under my supervision and guidance and that no part of this
report has been submitted for the award of my other degree, diploma
fellowship or other similar titles or prizes and that the work has not been
published in any journal or magazine.
~ 50 ~
PREF
ACE
During my research I interact with people who are highly experienced and
experts of their own fields. I have visited places where they are working and
give me opportunities to share my knowledge of classroom and telling their
work style, to make me understand the difference.
~ 51 ~
In all it was great learning experience which will help me in my future work
areas.
ACKNOWLEDGEMENT
“Experience is the best teacher”
As the proverb rightly states, we learn lessons of life through experience.
We spend a major part of our life learning theory either at school or at
collage. Only theory does not help. We must also know how to apply these
theoretical concepts in real situations. These applications are learnt only
through practical experience.
A MBA in HR course provides us opportunity to apply the theoretical
concepts in real life situations through practical experiences. I have
undertaken my training at Vadilal and learned to apply concepts in real life
situations.
A word of thanks also goes to Mr. Dhaumaya Raval, our project guidance,
without whose support and guidance, I would not have been able to
complete my project.
~ 52 ~
I would also like to acknowledge all those who have directly or indirectly
helped me in completing this project.
Synopsys
Proposal for Organizational Diagnosis exercise and Human Resource Management
System Study for Vadilal Enterprises Ltd.
Background
As per the discussion with Mr.Kiran Patel (HR Executive), I want to do Organizational
Diagnosis and study human resource sub system, work culture as a part of final project
assignment for partial fulfillment of MBA Programme. I seek support from Vadilal
Enterprise Limited for making research report.
Company Overview
Vadilal group had its humble beginning, more than 80 years ago, when its founder, Late
Shri Vadilal Gandhi started manufacturing Ice cream with a hand cranked machine.
Head Quartered in Gujarat, the most industrialized State in India, the Group had a
turnover (1998-99) exceeding Rs. 200 Crores. Major companies of the Group are listed
in several Stock Exchange of India. The Group has a larger investor base and it brand
name “Vadilal” commands an excellent equity
Following has been identified as the scope of the proposed assignment, based on
discussions with the HR Manager, Ahmedabad.
Proposed Methodology
The assignment will involve extensive interactions with different groups of people,
Starting from top management to lowest in the hierarchy and other People.
To:
~ 53 ~
Mr. Kiran Patel
HR Executive
Ahmedabad
INDEX
CHAPTER 1
COMPANY PROFILE: VADILAL
Company Information
Corporate Profile
Vision Mission
About Vadilal Group
Company Achivement
Market Position of Vadilal
Products
Types of Products
Organisation Hierarchy
Different Department
CHAPTER 2
RECRUITMENT & SELECTION
~ 54 ~
Introduction of HR
Importance & Challanges
Introduction of Recruitment
Recruitment Needs are three types
Purpose & Importance
Recruitment Process
Factors of affecting Recruitment
Challenges
Sources of Recruitment
SELECTION
Introduction
Meaning & Definition
Selection Process
Career Development
• Promotion
• Transfer
Perquisites & Allowances
Industrial Reletion Section
Welfare Facilities as per fctory act 1948 & benefits at Vadilal
CHAPTER 3
RESEARCH METHODOLOGY
Introduction
Research Problem
Research Design
Data Collection
Limitation of the Study
CHAPTER 4
Bibliography
~ 55 ~
COMPANY
PROFILE
~ 56 ~
COMPANY GENERAL
INFORMATION
• CHAIRMAN:
• Ramchandra R. Gandhi
~ 57 ~
• MANAGING DIRECTORS:
• Rajesh R. Gandhi
• Devanshu L. Gandhi
• DIRECTORS:
• C.M. Maniar
• Kshitish M. Shah
• Rohit J. Patel
• COMPANY SECRETARY:
• Nikhil Patel
• AUDITORS:
• BANKERS:
• Bank of Baroda
• State Bank of India
• State Bank of Travancore
• South Indian Bank Ltd.
• Export Import Bank of India (Exim Bank)
Vadilal House,
Shrimali Society,
Nr. Navrangpura Rly. Crossing,
Navrangpura, Ahmedabad – 380 009
• Phone: 079 – 26564019 to 24, Fax: 079 – 26564027
• Ice-cream Division:
• Forex Division:
• Web:
www.vadilalmarkets.com
www.vadilalgroup.com
~ 59 ~
CORPORATE PROFILE
~ 60 ~
"In 1972-73, the company had 8-10 outlets in Ahmedabad. Gradually,
we moved from the city to other parts of Gujarat. By 1985, the company
moved towards neighbouring states like Rajasthan and Madhya Pradesh.
But the expansion was undertaken very methodically and we spent five to
six years in spreading our business and then consolidating it" says Shri
Ramchandrabhai Gandhi (Chairman).
1.3 VISION/MISSION
“To provide products and services at an affordable price without compromising the
quality,”
~ 61 ~
ABOUT VADILAL GROUP
Vadilal group had its humble beginning, more than 80 years ago, when its
founder, Late Shri Vadilal Gandhi started manufacturing Ice cream with a
hand cranked machine.
Today it is a diversified Business Group with major interests in Ice
Creams, Food Processing, Real Estate Development and Specialty Gases.
Head Quartered in Gujarat, the most industrialized State in India, the
Group had a turnover (1998-99) exceeding Rs. 200 Crores. Major
companies of the Group are listed in several Stock Exchange of India. The
Group has a larger investor base and it brand name “Vadilal” commands an
excellent equity.
~ 62 ~
Vadilal group is divided in to two parts:
Vadilal Industries Ltd.:
Vadilal Enterprise Ltd:
VADILAL LTD
There are four big plants of VADILAL INDUSTRIES LTD.
(1) Dhudheswer (Ahmedabad)
(2) Pundhara
(3) Barely (U.P) (These plants were establish for ice cream division)
(4) Dharmpur (Valsad) was established for process food division.
The Vadilal Industries Ltd. is also for two-export department. The industry
exports the process food. Vadilal Industries Ltd is also very famous for their
Ice Cream all over India. Vadilal also develops the chemical, gas and
manufacturing activity also.
Vadilal Industries Ltd. have achieved 25% market share of all over Indian
Ice cream.
There are four divisions in Vadilal Industries Ltd:
(1) Ice Cream division.
(2) Process food division.
(3) Chemical division.
(4) Construction division.
~ 63 ~
1.6 VADILAL ENTERPRISE LTD
An excellent product would be of little use if it didn't have somebody to
maintain that excellence and give it to the world. That is how Vadilal
Enterprises - the marketing arm of Vadilal Industries came into existence.
Today Vadilal have a dynamic sales force of over 150 sales &
marketing professionals. The company has effected changes in its
organizational structure and training inputs from time to time, in order to
infuse a competitive spirit amongst peers and build a consolidated force of
live-wire professionals. Target achievement is monitored through an
elaborate Management Information System, across the rank and file. Vadilal
has stood the challenge of time and held its own in the country, even in the
presence of global giants.
~ 64 ~
VADILAL GROUP OF COMPANIES
~ 65 ~
Vadilal industries limited entered
the horticulture processing industry
in may.1991. In a processed food
division they produce many of
vegetable frozen and 8 types of fruit
frozen. The food is processed using
IOF (individually quality frozen)
technique. 30%-processed foods are exported in other countries like
Australia, Malaysia, USA, Europe, UAE, Kuwait, Africa, Taiwan, Saudi
Arabia, Singapore, Hong Kong, Japan, and U.S.A, Canada etc.
(5) CONSTRUCTION
DIVISION:
Vadilal, a name to reckon with in
Ice Creams has always been at the
forefront of innovation. Vadilal
~ 67 ~
forayed in construction business in 1994. With the ever-increasing rapid
growth of commercial sector, the persistent need for real estate is now
getting more urgent. In spite of the various complexes coming up all across
the city, there is a lot left to be desired, in terms of architecture, design and
other details. This is the prime reason behind Vadilal’s foray into real estate
and construction. Company constructs the houses for selling purpose, for
construction purpose organization has big plant in Thaltej near Ahmedabad.
(Ahmedabad is a large commercial hub in Western India, Second to only
Mumbai)
COMPANY ACHIEVEMENT
On November, 10 2001 Vadilal Industries Ltd made a record by making the
largest ice cream sundae. The ice cream was made using 4950 liters of ice
cream, 125 kgs dry fruits, 255 kgs of fresh fruits and 39 liters of sauces. The
length of the sundae was 20 feet and height of 9 feet.
• The Bareilly plant has been awarded the coveted ISO 9002
Accreditation and HACCP certification.
~ 68 ~
• Vadilal Ice Cream has achieved 30% market share among Indian
Ice Cream Industry and 60% market share in Gujarat.
• They have been awarded the ISO 9002 Certification for quality
systems, by M/s Underwriters Laboratories Inc., USA.
The Ice Cream Industry in India today has a turnover of Rs. 15 billion
(US$330 million). A quarter of this comes from the house of Vadilal
alone. But that’s no surprise, considering that they have the largest range
of Ice Creams in the country – 120 - plus flavors, in a variety of more
than 250 packs and forms. The range includes cones, candies, bars, ice-
lollies, small cups, big cups, family packs, and economy packs.
Something for all tastes, preferences and brands.
~ 69 ~
Vadilal has a supply chain of about 23 C&FA, more than 500
Distributors and over 40,000 Retailers Ice Cream is widely accessible in
most parts of India
To make it convenient for the consumers to relish complete range
under one roof, they have set up a chain of Happiness Parlors ‘Ice
Cream Boutiques’ so to say. Presently Vadilal has about 88 Parlors
across the country that ensures amazing ice cream preparations for its
consumers. Number of people visits these parlors daily because they
know that Vadilal products contain the purest and creamiest milk, and
the freshest and tastiest fruits and nuts.
The company is exporting nearly 60 products in USA, Canada,
UK, Kuwait, UAE, Singapore and New Zealand. The company has also
started selling processed food products in domestic market.
Among the products, one is Chocobar and King Cone – all time
favorites which have today attained the generic status. Another one is
Kulfi – traditional Indian milk sweet. Some of their products are a
combination with confectioneries.
Since their products are highly perishable, quick transport and
proper storage are of paramount importance. Hence the refrigeration
equipment and deep freezes are imported from companies, which are
~ 70 ~
PRODUCTS
“It is a process by which the produced from raw material to finished
product.”
Now, a day we, see a tuff competition in the market. Everyday new
technology is to be introduced. So it is beneficial to every to every company
for concentrating on their product quality because if quality id good and by
using the product customers are satisfied they will definitely buy.
NOVELTIES OF PRODUCTS
BIG CUPS
• Vanilla
• Ripe Strawberry
• 2 – in –1
• Chocolate Chips
• Tuti Fruity
• Real Mango
• Rainbow
• Fruit Bonanza
• Kaju Draksh
• Butter Scootch
• Kewra
• Jafrani Badam Pista
• Fun 2000
• Rajbhog (Ice Mithai)
~ 72 ~
SMALL CUPS
• Vanilla
• Ripe Strawberry
FAMILY PACKS
PLAIN FAVOURTIES
• Vanilla
• Ripe Strawberry
• 2-in-1
CHOCOLATE ECSTASIES
• Chocolate Chips
FRUIT FANTASIES
• Real Mango
• Fresh Strawberry
NUTTY DELIGHTS
• Kaju Draksh
• Butter Scotch
• Real Kesar Pista
~ 73 ~
• Jafrani Badam Pista
ICE MITHAI
• Rajbhog
FROZEN DESSERTS
• Snowy
• Yummy Kesar Pista
• Yummy Mango Munch
KING KONES
• Chocolate Drip
• Pineapple Delight
• Yummy Butter Scotch
• Chashmeshahi
• Prime Kesar Pista
• Almond Kulfi Cone
~ 74 ~
KULFIES
KULFI CORNER
DANDY CANDIES
• Mango Juicy
• Juicee Orange
• Kaju Candy
• Litchee Dolly
• Orange Dolly
• Raspberry Dolly
• Mango Dolly
• One-up Chocobar
• Nutty Chocobar
• Chocolate Chocobar
• Soft Spot (Chocolate)
~ 75 ~
FROZEN DESSERT
• Bargain
• Best Chocobar
• Mango Tango Dolly
• Fun Bhari Raspberry
VADILAL SPECIALS
• Heart Throb
• Mini Sandwich
• Sajan Sajani (Roll Cut)
• Quik Sundae
• Easy Sundae
• August - 15
• Cassatta Slice/ (Cut)
• Sajan Sajani (Roll)
• Vanilla Magic
• Strawberry Magic
• Mango Magic
~ 76 ~
INTRODUCTION
Human resource management is a management function that helps manager
to understand, develop and maintain required no of members for an
organization. It is a function to deal with people, by people and for people.
An organization must have set policies, definite procedures and well defined
principle which contribute towards the effectiveness, continuity and stability
of the organization.
~ 77 ~
maintenance of required types of candidate and also the removal of any
dispute arising among the management and employees.
~ 78 ~
Organization Hierarchy
The Organization structure in the group is comparatively flat. There are not
more than three levels of reporting for the junior most employees in the
staff cadre. The employees are bifurcated into various categories
(grades) based on their qualification, experience, nature of association
with the organization etc.
Different Department
~ 79 ~
There are various departments in the organization, which perform different
functions. There are departments like Production, Engineering, Quality
Assurance, Marketing etc.
1. P & A Department: This is among the first point of contact for any
employee in the organization. The employee can contact this department for
any query related to his attendance, salary, leaves, confirmation, appraisal,
exit procedures, local traveling etc. The P & A dept. will be the coordinator
between the employee and all other departments.
5. Taxation Department: For all his Income Tax related queries for
himself the employee should contact this department in consultation with
the P & A dept.
~ 80 ~
8. MIS Department: For every expense the employee makes for the
company there has to be sufficient budget so that the employee can claim
the expense later on. The employee should first see in his own Vadilal ERP
and if some changes need to be done then he can approach the MIS
department through his HOD.
We believe our people are our most valuable asset who has made
Vadilal what it is today; and it is they who will take us far beyond the
horizon, in the days to come. Our Human Resource Department plays a
major role in conducting specialized training programmers, encouraging
innovative ideas, inculcating willingness to accept change and rewarding all
this with an attractive incentive package. The building of which is control
all the activities of Vadilal Industries Ltd it handle of various departments in
like HR department, research department, management of system
department etc.
~ 82 ~
The HR team at Vadilal Group believes that there is immense
potential in every individual and that every individual would always want to
achieve the best for himself and his family. The HR team also believes that
success can never be achieved by being self centric but can only be achieved
by aligning one’s personal goals with the Organizations Goals.
For aligning ones personal goals with the Organizations goals the
individual may do the following:
2 Always have a goal for yourself and see that your goal is helping the
organization also in moving ahead
The HR team along with other related departments tries to give Va Delights
the conducive environment to work in, challenging Assignments to
prove oneself, differential remuneration to achieve end results and
training and development to perform better in your Current job and
also prepare for higher positions.
~ 83 ~
Culture
Organizational Culture is the easiest thing to comprehend and at the same
time the most difficult thing to define. This is because of the aura of
mystique that surrounds Organizational Culture.
Development
Skilled Human Capital is critical for the growth of any organization. We
believe in adding value to s human capital through various HR practices that
co-exist in unison with each other. Performance reviews, training workshops
are some of the tools that aid in nurturing the human capital.
Quality
Quality is an integral part of the company’s well-defined and dynamic HR
policies and practices. The entire processes, development, achievement,
performance evaluation and appraisals are driven by quality of output and
result orientation.
Work-Life
We believe in work life balance and hence we have flexible working hours
at Corporate Office. This keeps our employees happy and we are able to
achieve greater efficiency and effectiveness.
Open Door
We have an open door management policy so that our employees are always
free to discuss the problems they face and the management can always
extend a helping hand to sort out
HR Department of Vadilal:
~ 84 ~
Group’s Vision, Mission, Values
VISION
This would be achieved by satisfying the all the stakeholders like
many employees, vendors, shareholders etc. This would be
achieved by having World Class quality standards,
manufacturing practices, information systems and competent
employees.
MISSION
“To provide quality products and services at an affordable price”.
VALUES
1 Customer Focused: The group is focused in satisfying the customer needs
and is always working towards delighting and giving the customer new
value added services.
~ 85 ~
Code of Conduct
The group believes that the image of any Organization perceived by
employees and outsiders is based on multiple factors and one of such
factor is the interaction between employees within the Organization
and the interaction between employees and outsiders. Few of the points
mentioned below give guidelines on how to maintain and improve this
image.
Self Discipline
The company believes in high standard of self discipline.
Employees should use reasonable care and skill in the discharge of duties
and responsibilities and exercise of powers for the benefit and
prosperity of the Company. Not to carry on any personal business in
the factory premises during work hours.
Employees should comply with Laws, Rules and Regulations related to their
work and conduct.
To keep the work place neat and clean and properly organized. Smoking and
Tobaccos are strictly prohibited in the factory/office premises.
Theft, carelessness, and waste of the Company’s assets and property have a
direct impact on the Company’s profitability. Company’s assets should
be used properly and only for legitimate business purposes.
~ 86 ~
Intellectual Property Policy
All officers have an utmost obligation to themselves to identify and protect
the intellectual properties, trade secrets and other confidential
information owned by the Company and its clients or associates
because it is critical to Company’s success.
Dress Code
Because each officer and employee is a representative of the Company in
the eyes of the public, each officers and employees must report to work
properly groomed and wearing appropriate clothing. The Dress code
for Men is formal Shirt & Trousers and shoes. For Women it is Saris &
Salwar Kameez. Employees can come in Business suits also.
Recruitment
~ 87 ~
Recruitment is the process of seeking & attracting the right kind of people to
apply for a job in the organization.
Joining Formalities
Whenever the new employee joins the organization, he has to bring along all
the required documents; a list for this is already given to him along
with offer letter. He should get in touch with the P & A dept. and
submit completed forms or self attested photocopies of the selected
documents.
Appointment letter will not be issued to the new employee unless all the
above documents are submitted to the P & A depts.
~ 88 ~
List of activities after Joining
Unique User id for “Vadilal System”, the password for this should not be
shared to anyone. This is for your own safety.
Get an official Email ID, if your HOD feels the need for it.
Confirmation
The initial confirmation meeting should be within 15 days of completion of
three months from the date of joining. In this meeting the performance
feedback should be given to the employee and after six months he
should be confirmed. You are not confirmed until you are informed in
writing about this.
REMUNERATION
Work Schedule
~ 89 ~
We are present a various locations and the work schedule is different for
different locations. The work schedule is based on the needs of the location
and the rules governing that particular location.
The work schedule at the corporate office is from 9.15 am to 6.30 pm and
the lunch break is from 1.00 to 1.30 pm. The Corporate Office has holidays
on 2nd and 4th Saturdays of the month.
The work schedule at the Manufacturing Facilities is based on shifts and its
details are available with Local P & A depts.
Employee Number
Attendance
Every Employee is given a punching card. The employee should punch this
card whenever he enters or leaves the premises of his work place. If the
employee has Vadilal User ID then he can see his attendance and submit the
relevant reports to the P & A dept.
Gate Pass
If during duty hours, you are going outside for official/personal work, you
are required to obtain Gate Pass from your HOD which is to be handed over
at the main gate before leaving the premises.
Paid Holidays
The list of paid holidays is circulated to all in the month of December every
year. Notices specifying the days observed by the companies as Holidays
and Pay days are posted on the notice boards.
~ 90 ~
Your leave eligibility would be governed the rules and regulations
governing the different companies. An informative table below mentions the
different eligibility for the leaves.
In case of emergency or if you are sick and unable to come to work, then
please make sure that you inform your HOD about it. In normal
circumstances the leaves should be preplanned. All your leave applications
in the prescribed form should be submitted to P & A dept. in time.
Prescribed forms are available with P & A Office. It is the employee’s
responsibility to clear his attendance regularly and not wait till the final day
of salary calculation.
Payment of Salaries
The bank opening form given to you at the time of joining Should be
properly filled and returned to the P & A dept. Once the P & A dept. receive
this form the further procedure is done. When your account opens please
give the P & A dept. your account number. Your salary will be directly
deposited in your bank account. Please collect the Pay slips from the P&A
dept. Only for the first month of joining as your account is not open in the
bank you will get salary through cheque. Employees should not disclose
personal remuneration details to anybody.
Reimbursements
Medical Reimbursement
For claiming this medical reimbursement under tax rebate clause you will
have to produce medical bills. These medical bills can be of any expense
incurred for medical treatment and is to be submitted with a forwarding
application.
~ 91 ~
LTA/LTC is part of the salary package. The difference between LTA/LTC
is that LTC can be used for claiming benefits under Income Tax act.
For employees in grade M5 and below the LTA will be given in the salary
directly. For employees in grade M5 and above can claim it by filling a form
in the month of December. For claiming LTC it is compulsory to have 4
days of PL as leave.
Other Activities
~ 92 ~
Employee going on official tour is entitled for the traveling expenses as per
the company rules and as per the cadre of the employee.
The P & A dept. of the respective locations have the travel policy and you
can take guidance from them if you have to go on a official tour. The travel
policy will guide you on the mode of transport, category of cities and other
relevant details required for traveling.
Employee who goes on official tour should submit a tour form to the P & A
dept. and also keep in mind that all his attendance and leaves are properly in
place so P & A can make the salary without any confusion.
The employee on returning back can fill the Tour & Travel Expense form
and claim the expenses.
Local Conveyance
If employee for official work has to move in and around the City then he
can claim the conveyance rates as mentioned below.
Insurance
As a Company all care is being taken to INSURE the employees and cover
their risks of getting injured while on duties. Even the casualties have
also been taken care. The coverage has been taken by doing the Risk
Management.
Induction
~ 93 ~
NEEP (NEW EMPLOYEE EFFECTIVENESS PROGRAMME)
The employee is also given this Employee Hand Book for reference
The new employees are called for a Group Orientation part every month.
This programmed gives a broader view to the new employees about the
group and the future plans of the group.
Exit Procedures
If you decide to leave the organization then you have to compulsory fill an exit interview
form. This is to get your feedback and improving the systems. Once your resignation
is accepted the clearance sheet is circulated to all relevant depts. Once it is
done the Full and Final Calculation is done and cheque is send to you.
CHAPTER 2
~ 94 ~
PROJECT OVERVIEW
Introduction:
~ 95 ~
Human Resources Management (HRM) is the organizational function that
deals with issues related to people such as compensation, hiring,
performance management, organization development, safety, wellness,
benefits, employee motivation, communication, administration, and training.
Importance:
~ 96 ~
Growth of markets and competition for staff – with other sectors, with
other institutions.
The quality movement – focus on staff, no “hiding places”
Pressure on funding – importance of staff productivity and
performance.
Globalisation
Change management
Legal environment – health and safety, conditions, equal
opportunities, European legislation.
Challenges:
• Competitive environment.
• Readiness for changes with the dynamic environment.
• The shift in personnel work from mechanistic concept to a creative,
innovative one.
• To choose the best among many people.
• Training and Development of the employees to their best competency
level.
• Employee satisfaction.
• Job-hopping by the employees.
RECRUITMENT
Introduction:
~ 97 ~
"Recruitment is the process of searching for prospective employees and
stimulating and encouraging them to apply for jobs in an organization."
Recruitment refers to the process of finding right people for the right job or
function, usually undertaken by recruiters.
PLANNED
i.e. the needs arising from changes in organization and retirement policy.
~ 98 ~
ANTICIPATED
Anticipated needs are those movements in personnel, which an organization
can predict by studying trends in internal and external environment.
UNEXPECTED
Resignation, deaths, accidents, illness give rise to unexpected needs.
Recruitment Process:
~ 100 ~
The recruitment process begins with the human resource department
receiving requisitions for recruitment from any department of the company.
These contain:
Steps:
• Posts to be filled
• Number of persons
• Duties to be performed
• Qualifications required
2. Sources: CVs are collected from different external sources like Internet
(Monster.com) and Consultants.
~ 101 ~
Pre-Interview Assessment from Resume
Soft Skill Assessment
Personal Leadership Assessment
Real Time Assessment
Candidate’s Personal Information.
7. HR Documentation
~ 102 ~
FACTORS AFFECTING RECRUITMENT
Challenges:
~ 103 ~
for such professionals is to source or recruit the best people or potential
candidate for the organization.
~ 104 ~
HUMAN RESOURCE
A. PERSONNEL
MANAGEMENT
Recruitment & Selection
Training & Development
Conveyance Adv Scheme
House Building Loan
Legal & I.R.
B. ADMINISTRATION
Labor Law Compliance
Canteen
General Administration.
Time Office
Dispatch
Welfare
Hospital
Public Relation
Horticulture
Guest House
Township
Transportation
~ 105 ~
A.PERSONNEL
Applicants
Employment Recruiting:
complete
planning & Build a pool
application
forecasting of candidates
forms
The process of deciding what positions the firm will have to fill and
how to fill them. Here the work is to identify the vacancy, person
with required educational qualification & procedure to make the
applicants, permanent employees of Organization.
~ 106 ~
• Recruiting
~ 107 ~
• Committee is formed to conduct interview. If selection is to
be done for personnel & Administration, then chief of P&A
will be forming the committee.
• Committee is to be approved by Sr. GM or GM. Then
interview is conducted which is having 40% weight age.
• Most probably the questions asked are according to the
educational background
~ 108 ~
According to the recruiting yield pyramid first of all lead is
generated, let it be of 1200 out of which 200 candidates are invited,
150 are interviewed, 100 are offered the job as it is also possible
that all of them may not accept the offer and finally 50 are new
hired in an organization.
5
0
100
150
200
1200
Sources of recruitment
~ 109 ~
(1). Internal sources of candidates
Promotion:
Advancement to positions of increased responsibility is known as
promotion.
Vadilal prefer to fill vacancies through promotions from with in where ever
possible. Promotion involves movement of an employee from a lower level
position to a higher level position accompanied by changes in duties,
responsibilities, status and values. Promotions certainly allow people greater
scope to experiment within their careers.
Transfers:
Re assignment to similar positions in other parts of the firm.
A transfer is a move from one job to another, usually with no change in
salary or grade. Employees seek transfers for many reasons, including
personal enrichment, more interesting jobs, greater convenience – better
hours, location of work and so on – or to jobs offering greater advancement
possibilities.
Employers may transfer a worker to vacate a position where he or she is no
longer needed, to fill to find a better fit for the employee within the firm.
Job Portal:
~ 110 ~
Job portals are another way to hiring people from within. In this method, the
organizational publicizes job openings on bulletin board, electronic media
and similar outlasts.
Advertising:
Advertisement of the vacancy in newspapers and journals are a widely used
source of recruitment. The main advantage of this method is that has a wide
reach. The advertisement generally give a brief outline of the job
responsibilities, compensation package, prospect in the organizational etc.
this method is appropriate when the organizational intends to reach a large
target group and the organizational wants a fairly good number of talented
people who are geographically spread out.
Employment exchange:
SELECTION
INTRODUCTION:
The size of the labor market, the image of a company, the place of posting
the nature of job, the compensation package and a host of other factors
~ 111 ~
influence the manager in which job aspirants are likely to respond to the
recruitment efforts of a company. Through the process of recruitment, a
company tries to located prospective employees and encourages them to
apply for vacancies at various levels. Recruitment thus, provides a pool of
applicants for selection.
WHY SELECTION?
The purpose of the selection is to pick up the most suitable candidates who
would best need then the needs of the job are method with the profile of the
candidates. The most suitable person is the picked up through successive
stages of selection process. Effective selection of employee directly effects
the amount the quality of the employee work. Any mismatch in this regards
can tally cost an organization.
Also due to incorrect selection an employee may find the job distasteful and
leave in frustration.
Selection Definition:
Although, some selection method can be used within and organization for
promotion or transfer, these chapter focuses on selecting applicants from
outside the organization.
Recruitment and selection are the two crucial steps in the HR process and
are often used interchangeably there is , however, a fine distinction between
the two steps while recruitment refers to the process of identifying
encouraging prospective employees to apply for jobs, selection is concerned
with picking the right candidates from a pool of applicants. Recruitment is
said to be positive in its approach as a seeks to attract as many candidates as
possible. Selection, on the other hand, is negative in its application in as
much as it seeks to eliminates as many unqualified applicants as possible in
order to identify the right candidates.
Selection Process:
1) Inviting Application:
First step in the selection process is inviting applications from prospective
candidates. A carefully devised application from is in itself an effective
selection device. For this reason, application forms are specially designed
for each principal class of jobs to be filled. The main purpose of application
is to obtain information in the applicant own handwriting regarding his
suitability for employment. Application form should be as simple as
~ 113 ~
possible and must incorporate question having bearing on the fitness of
applicant in job.
2) Reception of Applicants:
On the fixed date of selection, the applicants are required to present
themselves in the office on the company. There they must be given proper
reception.
4) Employment Test:
Use of test in selection is now well established in practice. Standardized
tests available for this purpose have increased inn number and experience
has demonstrated that they can be helpful in supplementing interviews and
other device used in selection. Properly administrated and interpreted, they
are timesaver and help in improving the accuracy of predicting commonly
used: performance tests, trade tests, intelligence tests, attitude tests, interest
tests, dexterity tests and personality tests.
5) Interview:
After going through test, the successful candidates are interviewed.
Although application blanks and tests provide much valuable information
about the candidates yet they do not provide the complete set of information
required of the applicant. In much current practice principal dependence is
placed on determinative interviews. But however, unplanned, casual
interviews at this stage involve many hazards and are likely to be
misleading and unreliable. They give only a general impression. Hence,
carefully planned or, “Patterned” interviews should be conducted. Various
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outlines and guides are available now a days to assist in these patterned
employment interviews.
6) Investigation of Reference:
A request for reference is commonly made in the application form.
Candidates are required to give at least two or three references so that their
previous history, character and behavior etc. may be investigated. Available
evidence indicates, however, that actual use of these reference is not made
most current practice. And much of the use is made is ineffective because
the confidential nature of such inquiries is not assured. If any dependence is
to be placed on the information secured form reference special cause must
be used in soliciting information and assuring its secrecy.
7) Physical Examination:
Sometime in selection procedure, candidates are required to undergo
physical examination. It has at least three basic objective : first it serves to
ascertain the applicant’s physical capabilities. Secondly to protect the
company against the unwarranted claim under worker’s compensation laws.
Thirdly, to prevent communicable disease entering the organization.
8) Final Approval:
When all tests, interview and physical examination, etc are passed by a
candidates he becomes eligible for appointment. Sometimes, more
candidates are selected, so that a waiting list can be prepared. If the
selection is equal to the number of actual vacancies, they are called for
training or joining, as case may be.
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arranged for them. But according to need some provision for induction must
be.
CAREER DEVELOPMENT
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enthusiastic, energetic, and passionate and the most important is they dare to
dream, dream to touch the sky. Today, employees are not stick to just one
post and one organization throughout their working life. They want change,
development in their career. This scenario has lead to the situation that no
organization can afford to ignore the importance of inculcating career
development in the organization if it desires to retain its star performers and
prevent the competitors to poach them. Amidst vast opportunities available
to the employees, it has become necessary to have bright career
opportunities within the organization so as to prevent them from leaving the
organization for better prospect in some other organization.
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Promotion definitely encourages the employees to work more and
more effectively and efficiently and contribute the best towards the
organization. It is one of the best tools for retention of employees.
Promotions are not even frequently. Promotions are given to those
employees who have completed minimum four years of service in Vadilal
and on the basis of their skills, dedication and sincerity towards their work.
Thus the criterion for promotion is years of service in Vadilal and
qualification and qualities of employees.
PROMOTION
“Good promotion is the perfect way to motivate the employees.”
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Generally in Vadilal Enterprises Ltd after three-year Promotion will be
gives to the employees.
TRANSFER
In Vadilal Enterprises Ltd. Transfer policy is based on three
conditions.
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TIME KEEPING SYSTEM
Time keeping system record the employee’s presence and absence. In every
organization proper time keeping system is necessary.
Vadilal staff at plant, time keeping is as under
• SHIFT
(1) 8 am to 4 pm
(2) 4 pm to 12 pm
(3) 12 pm to 8 am
• SHIFT
(1) 9:30 am to 1 pm
(2) 2 pm to 6:30 pm
Lunchtime is 1:00 to 2:00 pm.
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In the office there is an automatic computerized time keeping machine in
which every employee just passes the card in arrival and leaving and time
will be noted in the machine.
Company gives 7 seek leave,10 casual leave and 26 paid leave to the employees.
• Category-A:
House Rent Allowances (HRA):
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considered as a Metro City they use to provide the HRA near about 35 to 40
percent.
Medical Re-imbursement:
Vadilal Industries is keen towards the safety and security towards their
employees. They provide the Medical Reimbursement to their employees in
case any unfortunate event occurs with any of their employees. The amount
of reimbursement depends on the type of event and the percentage of
physical or mental harmfulness happens with the
Club Fees:
Vadilal Industries also give more attention towards the healthy working life
and entertainment of their employees. In order to achieve this goal they use
to provide the club membership to their higher level employees which
includes, Directors, Vice President, Managers, Head of departments etc…
They are encouraging their employees by providing such kind of club
membership, so that their employees can also enjoy the other part of their
life.
Food Coupon Allowances:
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Personal Accident Insurance Premium:
Vadilal Enterprises Ltd is too much attentive towards the physical safety of
their employees. They consider their human resource as valuable asset and
for the sake of them they use to take insurance of each and every employees
working with Vadilal Industries ltd.
policies, they tie up with New India Insurance Co. Ltd. The amount
of insurance is varied as per the designation, salary and category of
employees.
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• Category-B:
Provident fund:
Provided fund is after retirement benefit given by company to their
employees. When an employee retired from the services he gets lump sum
amount in the foam of provided fund. Such amount will help the retired
employee in their future decisions.
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completing the initial procedure they have to file the monthly returns in
Form 12A, Form 5, Form 10 and challans for remitting the dues.
• Form-9(Revised)
This form contains the details of employees as members of Employees'
Provident FundS'52, Employees' Deposit Linked Insurance'76 &
Employees' Pension Scheme'95 on coverage of the establishment- This is
to be submitted immediately after joining. i.e within 15 Days.
• Form-12A
This form shows the details of the contributions recovered form the
members & paid along with details of employers' contribution &
administrative charges- This is to be submitted monthly by 25th of
following month.
• Form-5
This form shows the details of the employees enrolled newly to the
Provident Fund- To be submitted along with Form-12A every month
within 15 days.
• Form-10
This form shows the details of the employees leaving service during the
month to be submitted along with form-12A.
• Form-3A
This form shows the details of wages & contributions in respect of each
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member, to be prepared financial year wise- To be submitted to the
Provident Fund office by 30th of April every year.
• Form-6A:
Yearly consolidated statement of contributions- To be forwarded yearly
along with form-3A. It should be ensured that all the form-3A are
entered in form-6A, irrespective of whether the form-3A was forwarded
for the broken period and the total dues as per the form-12A for the
whole year agrees with the total of form-6A within 30th April.
• Form-5A
Return of ownership of the establishment- To be forwarded immediately
after coverage & whenever there is a change in the ownership; it has to
be intimated with in 15 days of change.
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INDUSTRIAL RELATION SECTION
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Welfare facilities as per factory act,1948
and benefits at Vadilal
1. Gratuity
2. Provident Fund
3. Pension
4. Sitting facility
5. Welfare Activity
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1. Gratuity:
Employee’s Gratuity is considered as per eligible for gratuity after
completion of minimum 5 years of continuous service. Gratuity amount is
calculated by the formula as under:
Gratuity
Normal
Death
Given after 60
Upto 60 years
years
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2. Provident Fund:
Vadilal has it’s own Board of Trustees for the administration of employee’s
provident fund as per ESP and misc. provision act, 1952. It provides better
facilities than available in provident fund managed by Regional Provident
Fund Commissioner (RPFC). If any employee leaves the job before his
superannuation, his amount of P.F can be transferred.
3. Pension :
Any employee is entitled to get pension only when he completes minimum
10 years of service and after the age of 60 years in the case of retirement. If
an employee takes V.R.S he is eligible to get pension only after his age of
50 years and that to with deduction of 3% in his pension upto the age of 60
and after the age of 60 years, he is eligible to get the full amount entitled by
him as his pension.
Vadilal contributes 8.33% of employee’s salary subject to a maximum of
Rs. 541/- month.
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Pension can be calculated as per two elements:
1. New scheme, 1995 onward.
2. Before 1995.
Before 1995 :
Pension amount as per the table Ax 2.248
Table ‘A’:
1-11 85
11-15 105
15-20 135
Above 20 170
5. Sitting facility:
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Vadilal provides well suitable and comfertable-sitting facility for workmen
as per prescribe in the law.
6. Welfare Activity:
Insurance :
As a Company all care is being taken to INSURE the employees and cover
their risks of getting injured while on duties. Even the casualties have
also been taken care. The coverage has been taken by doing the Risk
Management.
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CHAPTER 3
RESEARCH
METHODOLOGY
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Research Methodology
Introduction
Research in common parlance refers to search for knowledge. Once can also
define research a scientific and systematic search for pertinent information
on a specific topic. In the modern complex world every society today is
faced with serious social, economic and political problems. Research is a
systematic effort at gathering, analysis and interpretation of the problems
confronted by humanity.
Redman and Mory define research as a “Systematized effort to gain
new knowledge.” Research as a movement, a movement from the known to
the unknown. It is an original contribution to the existing stock of
knowledge and experiment. It is actually a voyage of discovery. Thus in
short, the search for knowledge through objective and systematic method of
finding solution to a theory is also research.
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Research Problem
A Research problem, in general, refers to some difficulty which a researcher
experiences in the context of either a theoretical or practical situation and
wants to obtain a solution for the same. Thus, a research problem is one
which requires a researcher to find out the best solutions for the given
problem. It is an important stage and care must be taken by the researcher
because if the problem derived wrong then it will lead to wrong findings and
conclusion.
Research Design
The main aim of conducting the stay interview is to know the reasons
and the expectation of the people attached with the organization. In
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order to achieve the objective of study, I decide to collect the data
through Exploratory Research method.
• Universe:
Employees at Vadilal Enterprises Ltd, India. (Finite Universe)
• Sample Size
50 Respondents from Vadilal Enterprie ltd, India, who have been
Data collection
• Primary Data
• Secondary Data
A) Sources of Data
Primary Data
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Here the data is to be collected through personal interaction with the
people of an organization.
Secondary Data
Past fact sheet maintained by the organization.
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2) As our selected topic is “Recruitment & election”, it is compulsory
for us to collect the data personally. It is quite difficult that all
persons are available on the right time at their place.
3) As I have to collect the data form the persons who have joined the
company during the period of last two years, it is quite difficult to
find appropriate no of persons in such category.
4) Employees are not ready to share the fact because they have a fear of
sharing the data with their superiors.
7) Data has to be collected from the different places; it takes more time
to reach and proper arrangement should be made before conducting
the interview.
HR PHILOSOPHY:
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The above chart represents that ,
Clerks believes internal job posting procedure is very good & also bearing
expenses for outstation candidates, & also candidates are being strategically
utilized.
Sales representative believes internal job posting procedure is good & also
bearing expenses for outstation candidates, & also candidates are being
strategically utilized because they worked on hard core marketing only.
Manager believes internal job posting procedure is good & also bearing
expenses for outstation candidates, & also candidates are being strategically
utilized.
HR POLICY:
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The above chart represents, that
Clerks are satisfied with Hr policy because of referral scheme and reward
policy.
HR PROCESS:
~ 140 ~
The above chart represents, that
Clerks are believing that HR process is good. Because clerks are not more
attachments with the manager as well as they have only interested in their
own work only.
Sales Representative does not know about the Hr process and also does not
have any interaction between Sales representative & Manager.
Manager believe that hr process is very good because first they signing
bond from candidates. And also they release offer letter within a two days.
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6%
20%
20%
poor
avg
good
v.good
54%
The chart represents that according to 54%, the strategy of recruitment & selection is
‘Good’. There is equall proportion for the opinion ‘Very Good’ & ‘Average’. Only 6%
of employees gave negative comments for the strategy.
2. Before filling a position do you identify the skills, qualifications and behaviors needed to
meet your objectives?
1 Poor 2 Average 3 Good 4 Very Good
6%
24%
30% poor
avg
good
v.good
40%
The above chart represents itself that 40% are ‘Good’ at considering the skills,
qualification and behaviour of the candidate while recruitment, 30% are ‘Average’, 24%
are ‘Very Good’ & only 6% are ‘Poor’ for ths procedure. The moral is that employees
are enthusiastic for their duties.
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4%
18%
30%
Poor
Avg
Good
V.good
48%
20% 6%
poor
avg
40%
good
34% v.good
The chart outputs that according to 40% of e’yees, internal job posting is ‘Average’. 34% of
e’yees are in favor with the internal job posting while 20% of e’yees are highly in favor with the
internal job posting. Only 6% dislike internal job posting.
According to them, the success of posting depends upon the Training.
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2%
22% 16%
poor
avg
good
v.good
60%
60% of e’yees responses that the recruitment sources are ‘Good’ & active recruitment. Only 2% of
e’yees dislike the recruitment sources.
In short, the e’yees are happy with the current promotion schemes.
16% 10%
poor
avg
24% good
50% v.good
The e’yees are not much happy with the effectiveness as well as the cost of these
recruitment sources.
7. The process from needs identification for recruitment through final approval
authorization.
1 Poor 2 Average 3 Good 4 Very Good
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2% 12%
Poor
Avg
Good
55% 31% V.good
It can be clearly seen from the result of the analysis that nearly average percentage the final
approval authorization for recruitment is done for the process of needs identification. This is due
to the absence of decentralization of the Top Management. A need is felt to develop Profit
Centre Heads with sufficient amount of delegation of authority so that unnecessary transaction
costs are eliminated and the strategically employed people can be well utilized.
8%
26%
poor
avg
36%
good
v.good
30%
36% Employees of the organisation belives that it is ‘Good’ that recruitment is linked to the
human resource planning. Only 8% of e’yees disagree with the link.
Looking to Management prospective, Recruitment & HR are different philosophies but they are
interrelated to each other.
9 Is consideration given to internal candidates for all of some job opening before
outside recruitment begins?
1 Poor 2 Average 3 Good 4 Very Good
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8%
24%
poor
avg
38% good
v.good
30%
38 % candidates gave ‘Average’ response for some job opening before outside
recruitment begins. According to 30%, it is ‘Good’.
E’yees of all department are not much aware with this matter, the chart represents that.
0%
20%
poor
avg
54%
good
26%
v.good
The above chart represents itself that 54% employees in that organization says it’s a
really a ‘very good’ for practice about employee referral schemes, followed by 26% says
it’s a really a ‘Good’ referral schemes & reward. 20 % opinioned ‘Average’.
11 Company bearing any expenses of the out-station candidate for the final interview?
1 Poor 2 Average 3 Good 4 Very Good
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0%
26%
34%
poor
avg
good
v.good
40%
40 % of employees said it is ‘Good’ for expenses of the out station candidate for the final interview.
The rest do not like it much.
12 What rank do you prefer when compare to company’s competitors (its facility, culture,
shift timing)
1 Poor 2 Average 3 Good 4 Very Good
0% 18%
30%
poor
avg
good
v.good
52%
The above chart focuses that more than 50% of employees opinied ‘Good’ for Vadilal it
means they are contented with the Vadilal Mgt. though there is high degree of
competition. Even 30% votes goes in ‘Very Good’ category. So, it means that the
employees have no larger effect of competition in market. This company is proviiding
more banefis to all the empoloyees and they are well equiped with all fringe banefits,
according to e’yees.
13 Enough timing of hiring process taking by HR i.e. right from the test/ interview stage to
the offer stage.
1 Poor 2 Average 3 Good 4 Very Good
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0% 20%
30%
poor
avg
good
v.good
50%
50 % said it is good for timing of hiring process taking by HR i.e. right from the test/ interview
stage to the offer stage. HR department is very clear about whom to appoint and why to appoint.
After the interview they are taking enough time to analyze the candidate like what are the strengths
and weakness, best position for the employee and his/her compensation structure. After analyzing
all these aspects they are selecting the right candidate.
14 Did you get an employment agreement signed by you? If yes, what is the value of the agreement.
1 Poor 2 Average 3 Good 4 Very Good
22% 8%
26% poor
avg
good
v.good
44%
44% of employees are saying that its ‘Good’ to give importance to agreement. The rest
are don’t care of agreement much.
15 The duration of the probationary period for a new joiner in this organization is:
i) 6 months ii) 1 year.
1 Poor 2 Average 3 Good 4 Very Good
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0% 10%
26%
poor
avg
good
v.good
64%
64 % is said probation period for a new joiner period 6 months is good. We can interpret that
after getting 6 months intensive training / probation they are able to adopt all methods, technical
data of the company. This also shows that the induction process is good in the company because
they are getting all the relevant information within 6 months. It can be also be observed that all
employees are finding their subordinates / boss more effective at the time of probation period.
14% 0%
poor
avg
good
30% 56%
v.good
56 % is said its average of clients frames requirement for organization talent acquisition
~ 149 ~
6%
24% 16%
poor
avg
good
v.good
54%
54% are agreed with this statement. Of course! Compensation should be determined on
experience basis but not at all time because, sometimes inexperienced persons /
employees are more productive rather than experienced employees. Here according to
the analysis it can be observed that most of the people are experienced.
2%
12%
35% poor
avg
good
v.good
51%
51% of e’yees are agreed with this statement because they are more productive to the
company although having less experience. These employees are those who are
generating more output with the comparison of well experienced employee. There should
be the combination of both experience and productivity.
19 After selection new employee get offer letter with in on the spot
1 Poor 2 Average 3 Good 4 Very Good
~ 150 ~
0% 14%
26%
poor
avg
good
v.good
60%
60 % employee said it is ‘Good’ to get offer letter with in on the spot. Here, the
philosophy of motivation is working on high degree. The e’yees would be motivated to
work with enthusiasm with such kind of action.
20% 10%
poor
avg
good
20% v.good
50%
50 % said it is average interviewing procedure structured. The employees find that the
interview procedure is focused and well organized in manner. HR department is more
clear about the recruitment process and they mainly select those who are best in their
portfolio. Here one thing has been observed that the way of interview is very proper and
formal.
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6% 0%
40% poor
avg
good
v.good
54%
Here 54% candidate are agreed to the statement, because the company is utilizing their
all strengths. Here it is crearly defined that the recruitment and selection processdure is
transparent and the company is utilizing the best resources. The personal interviews are
more focused and through this reasson the company is utilizing the the best resources
strategically and they are finding “right candidate for right job”.
Recruitment Questionnaire
I am Ms. Margi Modi, student Sikkim-Manipal University, Ahmedabad Center. As a
part of my academic course curriculum of MBA-HR, I am doing this project in
Vadilal Enterprises Ltd.
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This survey should take approximately 10 minutes of your time to complete. Please
respond candidly to the questions. Confidentiality of your opinions / views would be
maintained.
Thank you, in advance, for your time and participation, Inspite of your busy schedule.
Name :
Company :
Designation :
Location :
2 Before filling a position do you identify the skills, qualifications and behaviors needed to
meet your objectives?
1 Poor 2 Average 3 Good 4 Very Good
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7 The process from needs identification for recruitment through final approval
authorization.
1 Poor 2 Average 3 Good 4 Very Good
10 Is consideration given to internal candidates for all of some job opening before
outside recruitment begins?
1 Poor 2 Average 3 Good 4 Very Good
11 Company bearing any expenses of the out-station candidate for the final interview?
1 Poor 2 Average 3 Good 4 Very Good
12 What rank do you prefer when compare to company’s competitors (its facility, culture,
shift timing)
1 Poor 2 Average 3 Good 4 Very Good
13 Enough timing of hiring process taking by HR i.e. right from the test/ interview stage to
the offer stage.
1 Poor 2 Average 3 Good 4 Very Good
14 Did you get an employment agreement signed by you? If yes, what is the value of the agreement.
1 Poor 2 Average 3 Good 4 Very Good
15 The duration of the probationary period for a new joinee in this organization is:
i) 6 months ii) 1 year.
1 Poor 2 Average 3 Good 4 Very Good
25 After selection new employee get offer letter with in on the spot
1 Poor 2 Average 3 Good 4 Very Good
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Findings
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• Researches gives the result more than 69% employees are satisfied
with their position in the organization.
Recommendation
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• Organization is required to make its procedure for recruitment &
selection step by step i.e. in proper way.
BIBLIOGRAPHY :
Author: K. Aswathapa
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WEBOGRAPHY:
www.google.com
www.citehr.com
www.wikipedia.com
www.vadilalgroup.com
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