Module: Human resource & Organization Behavior

Human Resource (Trick the right option )

(All question carry equal marks )

1.Field compensatory allowance (FCA) for green field projects is equal to ………… of
basic pay
a. 5% b. 10% c. 15% d. 20%
2. Field compensatory allowance (FCA) for projects under commercial operation is
equal to ………………….of basic pays
a. 5% b. 10% c. 15% d. 20%
3. Yearly increment rate for executives is
a. 2.5 % b. 3% c. 4% d. 5%
4. PF contribution by employee is ………………. Of basic and DA per month
a.6% b. 10% c. 12% d. 15%
5. Number of casual leaves per year is
a. 8 b. 10 c. 12 d. 15
6. Special casual l eave per year can be taken for a maximum of
a. 10 days b. 15 days c. 20 days d. 30days
7. Number of earned Leave credited per year is
a. 10 days b. 15 days c. 20 days d. 30days
8. Earned leave can be accumulated for maximum period of
a. 50 days b. 100 days c. 200days d. 300days
9. The encashable part of earned leave per year is
a. 25% b. 50% c. 75% d. 100%
10. Half pay leave (HPL) credited per year is
a. 10 days b. 20 days c. 25 days d. 30days
11. Number of sick leaves credited in a year for trainees is
a. 8 days b. 10 days c. 15 days d. 20days
12. Extra Ordinary leave (EOL) is
a. With pay and allowance b. Without pay and allowance
c. With pay only d. None of the above
13. Maternity leave can be taken for a maximum of
a. 100 days b. 120 days c. 135 days d. 150 days
14. Paternity leave can be taken for a maximum period of
a. 15 days b. 20 days c. 25 days d. 30days
15.Number of closed or yearly holidays is
a. 6 days b. 8 days c. 10 days d. 12 days
16. Number of restricted holidays per year is
a. 5 days b. 6 days c. 8 days d. 10days
17. Company sponsored study leave is up to
a. 1 year b. 2 year c. 3 year d. 4 year
18. Study leave can be taken for a maximum period of
a. 2 year b. 3year c.4 year d. 5 year
19. Conveyance advance for two – wheeler and four – wheeler can be taken a maximum
of
 a. 2 minutes b. 3 minutes c. 4 minutes d. 5 minutes
20. The rate of interest of conveyance advance charged for a four wheeler is
a. 5% b. 7.5 % c. 10 % d. 12 %
21. The maximum amount that can be taken under house building allowance (HBA) is
a. 5 lakhs b. 6 lakhs c. 7.5 lakhs d. 10 lakhs
22. The principle and interested repayment period (In years ) for HBA) is
a. 15,10 b. 5,10 c. 10, 15 d. 10,5
23. The maximum amount (Rs.) which can be taken under computer advance is
a. 20,000 b. 25,000 c. 40,000 d. 50,000
24. The minimum years of service that an employee should have completed for availing
computer advance is
a. 1 year b. 2 year c. 3 year d. 4 year
25. The number of times a multipurpose advance can be taken in a year
a. once b. twice c. thrice d. 4 times
26. The furniture advance can be taken once in
a. 2 year b. 3 years c. 4 years d. 5 years

Organization Behavior
Q.1. Authoritarian leadership is a term often seen in textbooks. What does it mean
a. Style of leadership where the leader keeps a very tight control on all information
and decision – making processes.
b. A system of leadership that allows maximum participation by all employees.
c. A chain of command that is flat and allows considerable freedom to make
decisions.
d. The selling of debts to an agency, who take responsibility for their collection.
Q.2. What is meant by the term ‘management by objectives’?
a. A system of giving the authority to carry out certain jobs by those lower down the
management hierarchy.
b. The system of management that is based on bringing together experts into a team.
c. Setting of objectives to bring about the achievement of the corporate goals .
d. The control of the organization by those in the ‘ head office’.
Q.3. A manager may delegate any of the following except
a. Authority b. Workload
 c. Responsibility d. Attendance at meetings to represent the department
Q.4. Workforce planning involves all of the following except
a. Organization the training of staff .
b. Forecasting future personal requirements .
c. Examination production plans in a factory
d. Preparing and maintaining personnel records.
Q.5. Which of the following will NOT result following the introduction of a more
decentralized system of management ?
a. Increased motivation amongst those empowered to make decisions.
b. Greater consistency in the decisions made.
c. The development of skills amongst the junior members of the management team.
d. An increase in the speed at which essential decisions are made.
Q.6. Ineffective planning of workforce would be highlighted by
a. Recruitment and selection problem.
b. The need to out source some of the production .
c. A need to offer retraining to current employees.
d. An opportunity to increase the use of mechanization.
Q.7. Which of the following is one of the factors that might influence the style of
leadership used by a firm?
a. Accepting that employees who agree are favored.
b. Workers should be left to be more in control of their own working environment.
c. Offering profit sharing as part of employees remuneration package.
d. The skills excepted from each employee.
Q.8. What is meant by the term empowerment ?
a. A process of giving employees greater autonomy and decision –making powers.
b. A system that encourage workers to move more freely within the workforce.
c. The opportunity to share in the company’s profits.
d. A formal system of leadership that relies greatly on control.
Q.9. Which of the following will influence the method of recruitment and selection used
by a company ?
a. The state of the economy.
 b. The size of the organization.
c. The type of training programs used by to company.
d. None of the above.
Q.10. Which of the following is NOT normally a sign of poor morale amongst a
workforce ?
a. High levels of absenteeism.
b. High levels of turnover.
c. Increased levels of personal productivity.
d. A poor external image and difficulties attracting good recruits.
Q.11. Which of the following IS one of Herzberg ‘s’ motivational factors ?
a. Opportunities to achieve some personal advancement within the organization.
b. The application of respected supervision of employees by those responsible for
this role within the organization.
c. Within organization it is the working of groups that influence codes of behavior.
d. People are primarily motivated by money and little else.
Q.12. Which of the following is one of Herzberg ‘s’ ‘hygiene factors’?
a. Recognition in the workplace.
b. A reasonable salary.
c. An opportunity to take some responsibility in ones place of work.
d. Development a sense of achievement in the working environment.
Q.13.positive reinforcement---------------------- is permanent change of behavior through
experience
Q.14. Which of this does not include individual conceptual system
a. Factual knowledge
b. Values
c. Beliefs
d. Physical attributes
Q. 15. Which of these in not developed through cognitive process ?
a. Perceiving b. Imaging c. Thinking d. Acting
Q.16. The logical sequence in decision making will be ?
a. Analyze the anticipated consequence of each altemative4
 b. Identify various courses of action 3
c. Identify problem1 d. Define goa 2 e. Select the most desirable 5
Q. 17. When the decision maker has incorrectly made hypothesis and failed to acct on his
prediction, he is.
a. Good decision maker b. Wise c. Lucky d. Maniac
Q.18. Simon, in his decision making model calls man as
a. Satisfying man b. Economic man
c. Heroic man d. Merry making man
Q. 19. The behavior by organization members which is expended in opposition to other
members is.
a. Motivation b. Leadership c. Conflict d. Ego state
Q.20. The conflict between various levels of in the hierarchy for power privilege is called
a. Lateral strain
b. Vertical strain
c. Longitudinal strain
d. Actual strain
Q. 21. The ways and mean, which will help to reduce conflict
a. Interaction b. Communication c. Mutual understanding d. all
Q.22. Who is the father of T. A.
a. Leon Festinger b. Tiffin Macormic c. Eric burn d. Sigmund freud
Q.23. The top most ego state in hierarchy
a. Parent b. Nascent c. Child d. Adult
Q.24. The Parent ego state comprises of
a. Nurturing parent, critical parent, authoritative benevolent
b. Nurturing parent, critical parent,
c. Abusive violent, idiot parent
d. Caring nurturing considerate parent
Q. 25. When there is a hidden and underlying message involved which kind of
transaction it elicits
a. Crossed b. Ulterior c. Complementary d. Motivating
Q. 26. Which on of this is not an essential organization function ?
 a. Communication b. Co-ordination c. Planning d. competing
Q.27. Which motivation theory puts importance on prepotency of needs
a. Maaslows theory b. Mc Gregors theory
c. Mc Leland theory d. Victor vroom’ s theory
Q.28. Need for job enrichment in Herzburg theory is a
a. Hygiene need b. Motivational need
c. Internal need d. Self actualization need
*Q. 29. If motivational factors are missing then according to herzburg theory
a. Person will be dissatisfied
b. Person will be unsatisfied
c. Person will be frustrated
d. Person will be not effected
Q.30. According to me Leland achievement oriented people like
a. High risk b. Low risk c. Moderate risk d. No risk
Q.31. Which is not apart of organizational communication
a. Vertical communication
b. Lateral communication
c. Cross communication
d. Interpersonal communication
Q. 32. Which structure communication is thought to be the best
a. Chain b. Wheel c. Pyramid d. Fragmented
Which of the following statement are Right /Wrong
33. A motive causes a person to act in a certain way or develops a propensity for
specific behavior (R / W)
34. Problem in achieving understanding, in the communication process is that of
decoding (R / W)
35. Needs and motivation are synonymous (R / W)
36. Henry Murray had propounded the theory “hierarchy of needs” (R / W)
*37. In motivation – hygiene concept, environment variables are also known as
motivation factors (R / W)
Fill in the blanks with suitable words
 38. Hierarchy of needs estimates as : Physiological,safety Social esteem…and self
actualization.
39. Motivation – hygiene concept indicates …five…. factors as strong determinants
of job satisfaction achievement… recognition, work itself ,responsibility… and
advancement…
40. Three basic leadership style are …aothiratarian,democratic,laussez-fair………
41. Blake & mouton propounded the theory of ……contingency…
42. Communication always requires three basic elements source , message …and
destination or receiver
Write short notes on any four
Q. 1. What is Mentoring system and what are the benefit of this system to the
organization ?
Q. 2. Briefly writ the various HR initiatives taken by NTPC ?
Q. 3. What is right the various Information act and its advantages and disadvantage to
the organization?
Q.4. What are various recommendations of project Disha w.r.t. HR function and steps
taken by NTPC to implement the same ?
Q. 5. Why change management is necessary in today’s business scenario ?
Q.6. What difference between Organizational change and Organizational
transformation ?
Q.7. Provision of Various advance for employees
Q.8. What is reward and recognition scheme in NTPC. How it can be made for
effective Give your suggestion.
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Key for Human Resource
Q. No. Option Answer
1. (d) 20%
2. (a) 50%
3. © 4%
4. © 12%
5. © 12
6. (d) 30 days
7. (d) 30 days
8. (d) 300 days
9. © 75%
10. (b) 20 days
11. (b) 10 days
12. (b) Without pay and allowance
13. © 135 days
14. (a) 15 days
15. (b) 8 days
16. (b) 6 days
17. (a) 1Year
18. (b) 3Year
19. (b) 3 times
20. (b) 7.5%
21. © 7.5 Lakhs
22. (a) 15,10
23. © 40,000
24. (a) 1 Year
25. (a) Once
26. (d) 5 Years

2.0 .0 Mentoring:

2.1 2.1 Mentoring is a process whereby a senior person in the organization

takes under his wings his junior colleagues and offers them wisdom, expertise, values
etc. for moulding the juniors in an effective way.

2.2 2.2 This involves socialization, acclimatization to the organization culture

in the formative years of the person joining the company.

3.0 3.0 Objectives of Mentoring :

 3.1 3.1 To create an environment of socialization in the organization for new
entrants i.e. Executive Trainees.

3.2 3.2 To look after and care for the new entrant during the initial years of career in
NTPC and provide useful guidance.

3.3 3.3 To remove apprehensions and difficulties faced by the new entrant in an
uncharted atmosphere, from his point of view.

3.4 3.4 To enable the new entrant to assimilate and adapt to the organizational culture
and environment.

3.5 3.5 To provide a companion who could be a friend, philosopher and guide to the
new entrant till he feels the necessity.

3.6 For building performance culture and carry forward organizational

strength for the future generation.

3.7 3.7 Initially to cover Executive Trainees and later extend to other
categories like promoted E1 level executives.

4.0 4.0 Mentor:

4.1 4.1 Mentor is a fairly senior person, (preferably at the level of E6

or E7) who has served substantial number of years of service in NTPC and who is well versed
with the working environment of the organization.

4.2 4.2 Some of the attributes a person should possess in order to

become mentor are: -

4.3 4.3 A very positive outlook and good human being;

4.4 4.4 A top performer in his area of responsibilities;

4.5 4.5 Superior as a role model for technical expertise, problem

solving attitude, managerial effectiveness etc.;

4.6 4.6 A person with “empathy” i.e. who can understand the needs
and the necessities of a new entrant;

4.7 4.7 Capacity to guide the new entrants in various aspects of

working life and personal life of the new entrant;

4.8 4.8 The person should be willing to invest some time and energy
with the new entrant.
4.9 System of mentoring :

4.10 6.1 In each project, mentors, are identified by Project HR in consultation

with Head of the Project, based on the attributes indicated above, for training on the basis of 1:2
or 1:3 of mentor-mentee ratio.
4.11 6.2 The project HR would be the nodal agency for identification,
conducting of training programmes for mentors and mentees and then bringing together
identified mentors and mentees.

4.12 6.3 At the time of directed on the job training when ETs are earmarked for
different projects, the mentor-mentee training should be organized by the project HR.

4.13 6.4 Project HR would nurture and sustain mentor-mentee relationship

through continuous intervention during the first year of the relationship.

4.14 6.5 After one year, the mentors – mentee, would sustain the relationship
themselves.

4.15 6.6 The Project HR would obtain annual informal feed back of the
sustained relationship.