IP – CFT Santo Tomas-Rancagua

Intermediate I- 2011

EXERCISES - UNIT 1- INTRODUCTIONS

NAME :______________________________________________________________

CLASS :_________________DATE :_______________MARK: ________

I. Make sentences.

1.She/responsible/ for the marketing department

She is responsible for the marketing department

2.He /manage/ six technicians =He manages six technicians

3.They /report/ sales/manager =They report sales manager
4.You/charge/project =You are in charge of the project
5.We/deal/financial problems =We deal with financial problems
6. I /look/ important/customers =I look after important customers

II. Correct the mistakes.

1.Where’s the factories?

Where are the factories?

2.They has offices in London and Rome

They have offices in london and Rome
3.Our factory aren’t near Bristol (England)
Our factory isn’t near Bristol
4. Our customers is mainly from Europe
Our customers are mainly from Europe
5.This year there’s 300 companies at the trade show
This year there are 300 companies at the trade show
6. We exports our products all over the world
We export our products all over the world
7.Does you work in London?
Do you work in London?
III.Complete these sentences.

Design- provide- needs- deliver- produces

1.Our engineers provide a good after -sales service

2.We design the equipment in our office in Bristol
3.We always meet our customers’ needs
4.They deliver the parts for free
5.The company produce parts for rollercoasters

IV. Change into question these sentences.

Example

1.Engineers design the rollercoasters.

Do the engineers design the rollercoaster?

2.The factories produce the parts

Do the factories produce the parts?
3.Vekoma manufactures parts at two plants.
Does Vekoma manufacture parts at two plants?
4.The company delivers the parts to the customer site
Does the company deliver the parts to the customer site?
5.Vekoma supplies after- sale service
Does Vekoma supply after sale service?
6.Vekoma’s engineers and technicians install the rollercoaster
Does Vekoma’s engineers and technicians install the rollercoaster?
 V. Change into negative.

Example:

1.Engineers design the rollercoasters.

The engineers don’t design the rollercoaster

2.The factories produce the parts

The factories don’t produce the parts

3.Vekoma manufactures parts at two plants.
Vekoma doesn’t manufacture parts at two plants
4.The company delivers the parts to the customer site
The company doesn’t deliver parts to the customer site
5.Vekoma supplies after- sale service
Vekoma doesn’t suppy after sale service
6.Vekoma’s engineers and technicians install the rollercoaster
Vekoma ‘s engineers and technicians don’t install the
rollercoaster

VI. Change into question these sentences.

1. It’s an international company _

Is it an international company ?
2. Ella Grady is a a manager
Is Ella Grady a manager?
3. David Kemp is her boss
Is David Kemp her boss?
4.They are responsible for customers in Europe
Are they responsible for customers in Europe?

5 .I’m in charge of a marketing department

Are you in charge of a marketing department?
 VII. Make questions using the information of the chart.

Name :Boris Smirnov

Job: manager
Company :Nostrum
Lives : England
Works :England
Company : marketing services

What’s your name?

What ‘s your job ?
What company do you for?
Where do you live?
Where do you work?
What does your company do?

VIII. Make questions.

1. What’s the course name?

The course name is International Customer Service.
2. How long does it last?
It last 3 days.
3. Is she in charge of any department?
Yes, she is in charge of 7 departments
4. What does the factory manufacture?
The Factory manufactures plastic toys
5. What does Vekoma make?
It makes rollercoasters
6. When does the shoe end?
The show ends on may 30th
7. Are you an international company?
Yes, we’re an international company
8. Where does Vekoma manufacture parts?
Vekoma manufactures parts in Netherlands and in Czech Republic
9. What does she do?
She manages a department
10. Does Vekoma offer an after sale service?
Yes, Vekoma offers after sales-service.