unleashing the power of “CREATIVITY”

LATERAL THINKING &

PROBLEM SOLVING to achieve greater heights at work
28 - 29 March 2011
Shangri-La Putrajaya

HAVE YOU REACHED

YOUR PEAK ?

PROGRAM AT A GLANCE The only difference between creative and uncreative people is self-perception.
Creative people see themselves as creative and give themselves the freedom to

consider problems as
create. Uncreative people do not think about creativity and do not give
themselves the opportunity to create anything new. It is just a matter of setting

Opportunities
aside the time needed to take a step back and allow yourself to think if there is a
better way of doing.

The tools that you will be taught in this workshop will help you to become more
creative, think laterally and come up with more desirable solutions. It is specially

for Improvements
designed to help you devise creative and imaginative solutions and help you to
spot opportunities that you might otherwise miss. Many of the techniques
introduce here have been used by great thinkers to drive their creativity, innova-
tiveness and problem solving abilities.

LEARNING OUTCOME

This program provides you with the

SPECIAL HIGHLIGHTS
opportunity to practice techniques taught:
This workshop has been specially
restructured to include an intense
● Now you can acquire skills and techniques to produce session to enable you to break out of
creative and innovative ideas
your comfort zones and think creatively.
● How you can eliminate all 10 barriers and blocks to creativity

● Master the secret of stepping out of your normal set patterns of

thinking - learn to be more proactive, effective and results
oriented
● Learn how to get out of comfort zone, take initiative and be
more flexible when handling situations at the workplace or
when confronted with problems
● Practice the “challenge” technique to make improvements or
to change things for greater productivity and better results
● Harvest the results of your creative thinking in order to increase
the output, spell out useful new ideas and design ways forward
● Proven creative and systematic techniques for critical thinking,
identifying root causes and making decisions rationally
● Announcing the tools that utilize both left and right brains i.e.
critical and accurate thinking combined with creative vision to
think outside the box
● Discover lateral thinking tools and techniques to generate
ideas, alternatives and solutions
● Save money, time and resources by applying specific
techniques to make the output practical, easy to implement,
profitable and valuable
METHODOLOGY
Accelerated learning techniques based on 4Ps:
Preparation, Presentation, Practice, Performance
To make the training effective and thought provoking yet lively
and entertaining, the trainer utilizes acombination of various
training methodologies including a combination of expert input
plus practical sessions:
● Instructions, Group Discussions, Presentations, Video Films
and Clips
● Brainstorming Sessions, Practical Hands-On Sessions
● Demonstrations, Role Play, Games and Activities
● Creative Music, Visualization, Clearing Techniques
● NLP Tools, Notes and Handouts, Group and Individual
Exercises

WHO SHOULD ATTEND

Directors, Managers, Departmental Heads, Team Leaders, Executives, Officers or any professional who wish to unleash their creativity and
innovation for a more successful career.
 PROGRAMME
CREATIVE PROBLEM SOLVING PROCESS (CPS)
 Recognition: What is it? (storing and retrieving)
 Concepts: Putting things into groups (recognizing and
linking - springboard for new ideas)
 Possibilities: What could it be? (put forward a possibility
when we cannot see clearly)
 Judgment: Does this match? (operation of human
thinking - matching and fitting)
 Analysis: What are the parts? (break down complicated
situations into smaller sections)
 Comparison & Choice: What is different and what is the
same
 Analyzing the Environment as well as Recognizing and
Identifying a Problem or Opportunity
 Generating Alternatives, Implementing the Solutions and
Controlling the Results
 Incorporating CPS Techniques and Design a Way
Forward
DESIGN: HOW DO I DESIGN THIS?
 Putting things together. What are you trying to achieve?
 What are the factors or constraints? What materials or
ingredients are available?
Draw the CPS Model. Make a Poster.
TECHNIQUES FOR IDENTIFYING PROBLEMS
Why-Why Diagram
This technique helps problem solvers explore many more possible
causes and relate them to the overall problem rather than
focusing on a single narrow cause. The why-why diagrams leads to
a more thorough analysis.
Picture Stimulation
Drawing pictures seem to aid the creative process as it activates
your creative right brain. This technique aims to provide ideas for
brainstorming a problem from the viewing of one or more pictures.
Excellent for getting to new ideas that wouldn’t be spawned by
your normal idea generation processes.
What Patterns Exist?
Look at the available information. Do you see any patterns or
relationships, causal or otherwise? Draw a diagram showing the
interconnections among the facts you have uncovered.
Camelot
Create a benchmark - compare against ideal or others.
Listing Complaints & Bouncing Off Some One - A Fresh Eye
Complaints are excellent sources of identifying your problems.
Bouncing ideas off a colleague or friend or someone unrelated to
your business is also an excellent way to get a fresh perspective
and new insights.
Team Project: 5 Excellent Techniques to Help You Identify, Pinpoint
& Confirm Problem Areas & Where the Problems are Coming from
INDIVIDUAL TECHNIQUES FOR GENERATING ALTERNATIVES
Brainstorming Techniques - Different Points of Views
Generating many radical and useful ideas. Brainstorming is a
useful and popular tool that you can use to develop highly
creative solutions to a problem.
Attribute Listing
List all the attributes or qualities of a problem or object (or service
or process or product), then systematically analyze each attribute
or group of attributes and attempt to change it in as many ways
as possible.
DAY 1
28 March 2011, Monday
Back to the Customer
Identify the various issues that relates to your customers in terms
of product, price, promotion, distribution, target market and
customer experience. Write the related issues you should
consider in going “back to the customer” to solve your problem.
This means that you would identify issues for each of the 6
marketing mix factors related to the problem, then identify
solutions for each of these issues.
SCAMPER
SCAMPER is a checklist that helps you to think of changes you
can make to an existing product to create a new one. You can
use these changes either as direct suggestions or as starting
points for lateral thinking.
Morphological Analysis
It involves a matrix on a two-dimensional axis; the vertical axis
might list particular characteristics, adjectives, adverbs,
prepositions etc, while on the horizontal axis would appear
another set of objectives, characteristics, factors, adjectives,
adverbs, verbs and so on.
The purpose of the analysis is to force one set of characteristics
and words against another to create new ideas, not unlike what
occurs with SCAMPER. The advantage of morphological analysis
is that numerous ideas can be generated in a short period.
Individual Exercise: Select Your Technique - Analysis, Evaluation
& Presentation
GROUP TECHNIQUES FOR GENERATING ALTERNATIVES
Lotus Blossom Technique
Draw upon the metaphor of a lotus blossom where the central
idea, problem, issue or technology - written in centre of diagram,
then brainstorm related ideas, issues, solutions, applications etc.
Written in surrounding 8 cells where each of these 8 ideas
becomes the centre of a new lotus blossom. The resulting ideas,
solutions etc are discussed and evaluated.
Scenario Planning
This involves analyzing information, thinking about what this
information means and then writing scenarios which describes
an organization’s, a company’s, a product’s or an individual’s
potential future. After the scenarios are written then the most
important part of this exercise begins with identifying internal
strengths and weaknesses relative to the scenarios envisioned
and the external threats and opportunities that may result from
these scenarios. Next strategies must be formulated to utilize
strengths to overcome weaknesses, mitigate threats and to take
advantage of the opportunities revealed in these scenarios.
Storyboarding
Storyboarding is creating a story on boards. You take your
thoughts and those of others and spread them on a large work
surface as you work on a project or attempt to solve a problem.
When you put your ideas on storyboards you begin to see inter
connections - you see how one idea related to another, how all
the pieces fit together.
Group Projects - Brainstorming, Discussion & Presentation
EVALUATING CHOICES, CHOOSING AMONG
ALTERNATIVES (DECISION MAKING) & IMPLEMENTING THE
SOLUTIONS
 Analyze and create solutions to difficult situations
 Underlying factors for making sound decisions
 2 techniques to consider when making decision
 Action plan, contingency plan and follow up
6 Techniques: Cost-Benefit analysis, Grid Analysis, Decision Tree,
DOT Voting, HOW-HOW Diagram, be a Warrior in Selling Your
Ideas
 PROGRAMME
WHY CREATIVITY & INNOVATION? LIGHT AT THE END OF THE
TUNNEL!
 What is creative thinking
 Why creative thinking?
 Why innovation?
 What is innovation?
Case Study in the form of a Video Clip
HOW TO BE MORE CREATIVE
 Essential ingredients of innovation and creativity
 Discover the 12 barriers to creativity - learning how to
overcome them
 Using right brain activities such as pictures, music,
movement
 Visualization, pictures and music to tap into the creative
right brain
Experiential Activity: Visualization & Creative Music Session
CREATIVITY PROCESS, APPLICATION & ACTIVITIES
12 Idea Generating Questions to Spur the Imagination
The key to spurring the imagination is to learn to think both
fluidly - generating a quantity of ideas
flexibly - generating unconventional ideas
8 Steps towards Stimulating a Creative Environment
Creating an environment in which creativity can flourish
Giving people the freedom to create things
8 Steps to Develop Creative Thinking Skills
Starting from Step 1: “Is there a Better Way?” to Step 8: “Helicopter
Skills”
Ready to Use Creative Platforms: Challenge Assumption,
Questioning, Provocation, Reversal/Opposite Thinking, Absence
Thinking, Fantasy/Visioning, Visualization
Interesting and stimulating activities to stimulate your creativity.
Awaken the immense creativity in you. After you have removed
the barriers to creativity and understand the various creativity
tools, you are ready to apply your own creativity. Here, you will
work on the challenges in your own organization. Bring your work
problems or marketing/business/office projects with you, you are
going to produce actual creative ideas you can use back in your
office.
Creative Video Clips
Creativity & Mind Power Games to Stimulate Thinking & Innovation
THE CREATIVE GAME
A learning game that is fun and specially designed to bring out
the following qualities and expertise in you:
 Creativity, brainstorming and problem solving skills
 Lateral thinking - thinking outside the box
 Innovation and innovativeness
 Conducting market research and being a market leader
 Determining what the customer wants
Debriefing & Time Out: Lessons Learnt that can be Applied Back at
Work
DAY 2
29 March 2011, Tuesday
WHY LATERAL THINKING?
 Vertical vs lateral thinking
 Techniques that can be used
 Looking at problems from various angles
 Applications at the workplace
Put Into Practice: Master These 3 Key Techniques Well
Provocation
You begin by making deliberately stupid statements
(Provocations), in which something you take for granted about
the situation is not true. Statements need to be stupid to shock
your minds out of existing ways of thinking. Once you have
made a provocative statement, you then suspend judgment
and use that statement to generate ideas. Provocations give
you original starting points for creative thinking. Reversal is to
deliberately think in the opposite direction or the exact reverse
of the issue at hand.
Free Association - Random Word & Picture
Association involves making a mental connection between 2
objects or ideas. It involves thinking of something near, similar to
or in contrast to the object or idea in question. Much of creativity
is about making associations.
Fantasy/ Visioning/ Wishful Thinking
Let your imagination run wild - an effective way to tap into the
creative right brain to come up with winning ideas. This
technique may provide insights into how to solve the problem as
creativity is stimulated.
HOW TO IMPLEMENT PARALLEL THINKING?
The Six Thinking Hats Method
 why thinking hats
 white hat: information available and needed
 red hat: intuition and feelings
 black hat: cautions and downsides
 yellow hats: benefits and values
 green hat: creative ideas and alternatives
 blue hat: managing the thinking process
How To Use The Six Thinking Hats
 single use of each hat
 systematic use of the hats
 four ways of using the hat
 guidelines for sequence in using the hats
Simulated Session: Which Hat are You Wearing?
MIND MAP THE LESSONS FOR THE ENTIRE 2 DAYS WITH ALL
THE STRATEGIES & TECHNIQUES!
This technique is based on research findings showing that the
brain works primarily with key concepts in an interrelated and
integrated manner. Whereas traditional thinking opts for columns
and rows, Buzan feels that “working out” from a core idea suits
the brain’s thinking pattern better. The brain also needs a way
to “slot in” ideas that are relevant to the core idea.
 YOUR WORKSHOP LEADER
Ms. Rachel Khor

“STRATEGIES that work, SOLUTIONS that matter, RESULTS that last” make up key words
which define Rachel’s dedication in her training programs.
Ms. Rachel Khor is a Master Trainer with more than 20 years experience in the training and consulting
business. Prior to becoming a trainer, she has worked with the Singapore Government and was the
Conference Director of AIC, an international conference company listed on the London Stock
Exchange, based in Australia.

She is a Certified Instructor in Stress Management, EQ and EFT Trainer. She is also a Certified Instructor in
Interaction Management, Social Styles and Feelings, Certified NLP Practitioner and is currently pursuing
her Master Certification in NLP. Besides, she is also a PSMB Certified Trainer and owns Certification in
Hypnotherapy from London College of Clinical Hypnosis (LCCH).

She has trained under the world famous Millionaire Mindset trainer, T Harv Eker where she trained in
Master Your Mind and Guerilla Business Intensive. She has also trained under America’s leading
management trainer, Blair Singer for Sales Training, Powerful Sales Presentations and Train the Trainer.
She has attended courses in Leadership and Change Management from world renowned Leadership
and Change Management guru, John Maxwell.

She uses Accelerated Training Techniques in all her training courses for guaranteed, rapid and effective
results required by today’s challenging workplace environment.

She is a Master Trainer in Mind Control and Mind Power, Edward De Bono’s Creativity and Lateral
Thinking courses. She has also undergone Stephen Covey’s 7 Habits of Highly Effective People. She is a
keen practitioner of Mind Mapping and Mind Power strategies by Tony Buzan.

She has been coached and trained with some of the best world class trainers, business gurus, leading
coaches and entrepreneurs including Anthony Robbins, Robert Kiyosaki, Blair Singer, Harv Eker, John
Maxwell, Jay Abraham, Joel Roberts (communication guru), Dr Joe Vitale (hypnotic marketing), Jose
Silva, Burt Goldman, among many others.

She has conducted numerous workshops and seminars throughout Malaysia, Jakarta, Bangkok,
Singapore and China. She received her training in USA, UK, Australia and Singapore.

She uses all her training and knowledge in neuro linguistics programming (NLP), mind power, success
principles, science of getting rich, psychology, human behavior analysis, coaching, counseling and
years of training to deliver the RESULTS DESIRED EVERY TIME. Additionally, she is also backed by 18 years
of top management corporate experience and exposure having worked for both public organizations
as well as private companies in Australia, UK, Singapore, Indonesia, Thailand and Malaysia.

Rachel is an extremely creative, dynamic, charismatic, humorous and versatile trainer who has
excellent communication skills and easily develops fantastic rapport with her participants. Due to this,
she always receives rave reviews and excellent ratings. She achieves this by ensuring her training is
relevant, highly interactive, exciting, stimulating and inspiring - made fresh with new ideas and
concepts.

SATISFACTION GUARANTEED.

Her Unique Selling Point is her creative approach to training and her ability to make the training unique,
enjoyable yet rewarding and practical with easy to understand as well as easy to practice techniques,
strategies and tactics. What she teaches can be immediately applied back at the office for immediate
results. She mixes pragmatic information with creative mind power and mindset changing strategies to
make the course powerful and results oriented.
 REGISTRATION FORM
28-29 March 2011 ● Shangri-La Putrajaya

(please tick the appropriate box)

Workshop Title Early Bird * Group of 4 persons Normal
Unleashing the Power of Creativity, Lateral
RM 1490 RM 1390 RM 1590
Thinking & Problem Solving to Achieve
per person per person per person
Greater Heights at Work
*Early Bird Rate: Registration must be received no later than 1 March 2011 and full payment must be made within 7
working days prior to the event.
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