CHAPTER 11

1. A technician has noted an abnormally large number of errors when using a

floppy drive. The technician decides to clean the floppy drive to remedy the
problem. What should be used to clean the floppy drive?

a drive cleaning kit

2. Which two components are considered input devices? (Choose two.)

MIDI interface
Speaker

3. Which course of action should be taken to close an application that has

stopped responding?

Use Ctrl-Alt-Delete to open Task Manager and end the task.

4. Which type of hard drive cable connects drives in a daisy chain series and
requires manual termination at each end of the daisy chain to prevent data
corruption?

SCSI

5. What is the recommended way to clean an optical drive?

Use cotton swabs and denatured alcohol

6. A technician suspects that a hard drive is beginning to fail. Which two

conditions would support this suspicion? (Choose two.)

The hard drive is making unusual noises.

The hard drive light is lit briefly when programs are loaded.

7. While performing routine maintenance on a computer, a user is cleaning dust

and debris from the PC using compressed air. How should the technician hold
the can of compressed air to avoid damaging the PC?

upright to avoid fluid leakage

8. Why should you use an antistatic mat when working on the internal
components of a computer?

reduce the chance of computer components being damaged by ESD

9. A technician makes a habit of wearing an antistatic wrist strap when working

on computers and peripherals. Which component should be repaired without
wearing an antistatic wrist strap?

PRINTERS

10. Which three peripherals would be considered output devices? (Choose

three.)

Display Monitor
Projector
Speaker

11. Which two motherboard features must be compatible when selecting a new
CPU? (Choose two.)

CHIP SET
SOCEKT TYPE

12. A technician begins gathering data from a customer by asking open-ended

questions. Which question is a proper open-ended question?

What happens when the PC is powered on?

13. A computer is consistently locking up when applications are loaded. Which

action could remedy the situation?

Install new RAM

14. A technician has installed a new processor for a client in an attempt to

improve the performance of an older computer. After installing the
processor, the technician is unable to start the system. Which three steps
should be taken first to solve the problem? (Choose three.)

Reseat the processor.

Flash the BIOS.
Verify motherboard compatibility with the BIOS version and the CPU.

15. technician is helping a client select additional RAM for a computer.

Which three items should be considered when updating RAM?

The memory must be compatible with the motherboard.

The new memory must be the same type as the memory already prezent
The speed of the new memory must be the same or faster than the existing
memory.

CHAPTER 12

1. What is the most common cause of blue screen errors?

device driver errors

2. A technician boots a Windows XP computer that has an incorrect driver loa

for the video adapter card. How can the technician revert to a previous driv

Select the video adapter card in Device Manager, select the

Driver tab, and click Roll back driver from Properties.

3.Which virtual memory attribute is the only one a technician

should change?

LOCATION
 4. A technician is having trouble repairing a difficult
Windows XP problem. The usual quick-fix solutions did not
work and there are no obvious clues found in either Device
Manager or Event Viewer. What two actions should the
technician try next? (Choose two.)

Check back through the repair documentation to determine if a

similar problem has been found before.

Check the Internet for possible solutions.

5. A video-file editor defragments the hard drive on his

computer every month to ensure continuing optimal
performance. How can the editor ensure that the
defragmentation occurs every month?

Add Defrag to Scheduled Tasks in System Tools.

6. A technician is setting up an e-mail client for a customer. Which two

protocols can the technician select to retrieve e-mails from the e-mail
server? (Choose two.)

IMAP
POP

7. What are two reasons for creating two partitions? (Choose

two.)

separate data files and operating sistem

8. When configuring Windows XP, which setting configures a service to

run every time a computer is started?

AUTOMATIC

9. A user has observed that the performance of the hard disk has
degraded over time. What is the first thing a user should do to
improve performance?
Defragment the hard disk

10. Which file determines the prompt a user sees during the boot
process when multiple operating systems are present?

BOOT.INI

11. While attempting to run an application, a user receives an error

message indicating that a required RPC service is unavailable. The
user determined that the RPC server is functioning properly. Which
action should be tried next by the user?

Reinstall the application

12. Which information is backed up when a restore point is created?

system and Registry information only

13. Which two pieces of information are required when configuring

Automatic Updates for Windows XP? (Choose two.)

Day

TIME

14. A user wishes to dual boot Windows XP and Windows Vista on a

computer with a single hard drive. Which advice should the technician
provide the user?

It is necessary to create a second partition and install Vista into the

second partition.

15. Which action should be taken to start the defragment utility when
using the Windows XP Category View
Double-click My Computer, right-click the disk to defragment, and
choose Properties > Tools > Defragment Now.

CHAPTER 13

1. Refer to the exhibit. Which type of connection is being

established between the PDA and the infrared keyboard?

Broadband

2. Which three laptop components should be cleaned during

routine maintenance? (Choose three.)

exterior case
cooling vents
keyboard

3. Which wireless technology offers a maximum data rate of 540

Mbps?

802.11n

4. Which type of encryption key should be enabled on WPA-

compliant devices?

128-bit

5.
A user reports that his laptop works on AC power, but it is unable to work w
the battery alone. What should be done to troubleshoot and fix the problem

REPLACE THE BATTERY

 6.Which three standard procedures are commonly included
in a laptop preventive maintenance schedule? (Choose
three.)

CLEANING
HARD-DRIVE MAINTNANCE
SOFTWARE UPDATES

7.Which standard uses a 64-bit or 128-bit key to secure Wi-Fi

services?

WPA

8. Which two types of batteries should be completely

discharged and then fully recharged to remove the charge
memory? (Choose two.)

NICAD
NIMH

9. The design department recently doubled the RAM

capacity in all of the laptops. After the upgrade, the laptop
users reported experiencing improved performance. Which
operational benefit have the users noticed after the RAM
increase?

The hard disk swap file is read less frequently.

10 Which portable connection provides the user with the possibility of high-speed Inter
connectivity?

Cellullar

11. Which IEEE 802.11 standard uses 5 GHz technology?

 802.11.a

12. The accounting department has received a new laser

printer. According to the printer technical specification, the
printer complies with the Bluetooth Class 2 specification. What
is the maximum distance that any device could be expected to
successfully send print jobs?

33FT(10 m )

13. Which two sources can be used to determine the amount of

currently installed RAM on a computer? (Choose two.)

POST SCREEN
SYSTEM PROPERTIES UTILIZY

CHAPTER 12+13 TEST

1.technician wishes to optimize the settings for a Windows XP system

by modifying the size of the virtual memory. The technician needs to
login as a member of which group in order to optimize the system?

ADMINISTRATOR

2. A technician updated a video driver and now it is impossible to

interpret any information on the screen. How can the technician
boot the computer so that the driver can be fixed?

Press F8 during the boot process and select the boot option Enable
VGA Mode
 3. Which path is used to configure the properties of the virtual
memory in XP?

Start > Control Panel > System > Advanced tab >
Performance Options

CHAPTER 14

1 Which two printer parts should be cleaned with a damp cloth? (Choose
two.)

paper-handling machinery in inkjet printers

roller surfaces in dot matrix printers

2 Which two parts, one in a laser printer and one in a dot matrix
printer, should be allowed to cool before attempting any repairs?
(Choose two.)

fuser assembly
print head

3 Which two pieces of software are included with most new printers and
are installed by the user? (Choose two.)

configuration software
printer driver

4 Which type of printing option should be implemented to allow a user

to change settings for each document sent to the printer?

per-document
5 Which scanner option considerably affects the size of the output
file?

resolution settings

6 As a part of the maintenance process for a laser printer, a

technician should remove all the small particles of toner inside the
printer. What is the recommended method to perform this task?

Use a vacuum cleaner with HEPA filtration.

7 Users in the accounting department are having trouble digitizing

documents with a scanner. What should the technician do to resolve the
problem?

Calibrate the scanner.

8 Which two issues should be considered when purchasing RAM for a new
printer? (Choose two.)

physical type of memory

number of memory slots available

9 Which path will allow a user to add a printer in Windows XP?

Start > Control Panel > Printers and Faxes > Add a Printer

10 A technician is installing a new inkjet printer. The printer has

successfully printed test pages. Which task also verifies the
functionality of an inkjet printer after installing the printer driver?

using different types of paper trays for special paper sizes

11 Which two types of cables use parallel communication technology?

(Choose two.)

SCSI
IEEE 1284

12 Which two items can help extend the life of an inkjet printer?
(Choose two.)

type of ink
paper type

13 Which Windows component allows the Windows operating system to

output graphics to a computer screen or print device?

GDI

14 A user reports that all images scanned with the departmental scanner
have lines and marks. What should be done first to try to resolve the
problem?

Clean the scanner glass and check for scratches.

15 A user reports that whenever he needs to print a document, the print

job process is automatically sent to the wrong network printer. Which
path should the user follow to resolve this problem in Windows XP?

Start > Control Panel > Printers and Faxes, right-click the printer,
and then select Set as Default Printer
16 What can a technician do to reduce the time a user must wait when
complex jobs are sent to the printer?

Add more RAM to the printer.

17 Users from the art department are complaining that the inkjet
printer is producing spotty and streaked printouts. What can be
recommended to resolve this problem?

Clean the print head by running the cleaning utility.

18 Which two methods are often used to connect a lower-cost printer to

a Windows XP network? (Choose two.)

separate drivers
Connect to a networked computer and share the printer.

19 A technician has completed the routine maintenance service for all

the printers in the accounting department. Which action helps ensure
that the next routine maintenance service is performed at the correct
time?

Reset the counters.

20 Users working in humid environments notice that documents printed by

a laser printer are of poor quality. It is discovered that the printer
is unable to attach toner to the paper. What is the most likely cause
of the problem?

The toner is damp from the humidity and is unable to develop.

CHAPTER 15

1. The network administrator has physically installed wireless NICs in three new computers.
Which two additional steps will complete the installation process? (Choose two.)

Configure the device drivers

Configure the NICs with addressing information

2. After booting a computer running Windows 2000, the following message displays: "The IP
address already exists on another computer". Which two steps will quickly obtain a new IP
address from the DHCP server? (Choose two.)
 run ipconfig /release
run ipconfig /rene
3. ABC Computer Company is in the process of planning a network for a new client. A network
technician has been asked to perform a physical inspection of the facilities to determine the
flow of data and protocols required by the client. What is this inspection called?

Site survey

4. When planning a new network, the administrator is interested in a physical topology that is
used more often than any other. Which topology is the administrator considering?

STAR

5. Which safety precaution should be used when working with any type of cable?

Wear safety glasses when working any type of cable.

6. Which two hazards exist when working with fiber optic cabling? (Choose two.)

Chemicals

glass splinters

7. After adding several refurbished computers to the network, the network administrator
receives complaints from the users that their connection to the network is too slow. The
administrator finds that the computers are connected to 100 Mbps switch ports but are
accessing the network at only 10 Mbps. What could be the problem?

The computers have NICs that support only 10 Mbps

8. The network technician has been asked to share a new printer on the network using the
Add Printer wizard for Windows XP. Which path should the technician use to run the Add
Printer wizard?

Start > Control Panel > Printers and Faxes > File > Add Printer

9. A technician is troubleshooting a networked computer. The technician has gathered as

much information as possible from the user and now needs to verify obvious issues. Which
two actions should the technician perform? (Choose two.)

Verify the computer IP information.

Check activity on the routers.

10. Which two ipconfig parameters are used within Windows XP to remove and assign the IP
address previously provided by a DHCP server? (Choose two.)
 Relase
Renew
11. Which ipconfig parameter is used within Windows XP to refresh DHCP leases and to re-
register the adapter with the DNS?

REGISTERDNS

12.In Windows XP, which three permissions can be set to folders and files? (Choose three.)

change/modify
full control
read

13.Which protocol provides secure transport of data from the company web server to remote users?

HTTPS

14. The network technician is researching the best way to connect the branch offices to the main
office. What are three main considerations that the technician should remember when choosing an
Internet connection? (Choose three.)

Speed
Reliability
Availability

15. Which three pieces of information are displayed when accessing the Windows XP Network
Connection Status? (Choose three.)

default gateway
IP address
subnet mask

16. Which three ports are used by SMTP, POP, and IMAP? (Choose three.)

25
110
143

17. With which technology does the bandwidth decrease as the customer gets farther away from the
ISP facility?

SATELIT