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Social Media Belts

Social Media Social Media Social Media

White Belt Red Belt Black Belt

Understand Participate Lead

Facebook
for
Business
A White Belt Training
 Moderator

Thomas Crampton
Asia-Pacific Director | 360° Digital Influence
Ogilvy Public Relations Worldwide
 Question Panel

What city are you joining us from?

Twitter Hashtag

#FB4biz
Agenda

01 Facebook Landscape in APAC

02 Building Your Strategy

03 Engaging Your Community

04 Action!

05 Adding Scale & Impact

06 Measuring Success

07 3 Facebook Trends to Watch

08 What NOT to Do

09 How-to Resources
 Speaker

Brian Giesen
Regional Director | 360° Digital Influence
Ogilvy Public Relations Worldwide
Poll question:
?
Are you using Facebook for your business?
The Facebook APAC Landscape
 QQ

Facebook

Friendster

Wretch

Zing

Orkut

hi5

Mixi

Cyworld

Social networks are diverse,

but trending the same way
“Facebook is a social network that helps people
communicate more efficiently with their friends,
family and co-workers. Anyone can sign up for
Facebook and interact with the people they
know in a trusted environment.”
How are People Using Facebook?
•  200 million active users worldwide
•  30% of users are from the US
•  2nd most visited web site in the world
•  850 million photos, 7 million videos, and 28 million pieces of
content are uploaded each month
•  More than 95% of Facebook members have used at least one
application built on Facebook Platform
•  More than 4 million users become fans of Pages each day
US Embassy Jakarta Facebook Fan Page
US Embassy Jakarta Facebook Fan Page

Background Information

The US Embassy Jakarta Facebook Fan

Page was launched mid-January 2009.

Run locally at the Embassy in Jakarta.

Today, the Embassy’s two consulates

Medan and Surabaya have their own
Facebook Pages.
US Embassy Jakarta Facebook Fan Page

Although Indonesia only has 10% internet penetration, it is one of

the top Facebook-using countries in the world!

Source: www.checkfacebook.com
US Embassy Jakarta Facebook Fan Page
Facebook Tool Box
Facebook offers an ever-expanding array of tools for brands to connect with fans

• Brand Fan Pages

A Facebook Page is a public profile that enables you to share your business and products
with Facebook users. Pages are similar to personal profiles and brands accumulate fans
instead of friends. Within pages you have the option of posting and collecting content,
importing Twitter and blog feeds, collecting user reviews, and hosting discussions.

• Applications
An application is a platform for developers which provides a framework to build tools which
Facebook users can add to their profile. Applications range from chat to games to mobile.

• Connect/Share
Facebook Connect and Facebook Share are additions to your brand’s existing web site or
blog which allow you to integrate their Facebook presence with other online media.
Facebook Connect is an open identifier which allows users to take their Facebook profile
with them when they shop, comment, or browse on other web sites.

• Advertising
Facebook offers banner advertising which can target age, gender, location, relationship
status and interest, or music and lifestyle interests.
Building a Strategy for Facebook
A How-To Guide for Business Leaders and Executives

© Confidential and Proprietary – Do Not Release

 4 Elements of a Successful Facebook Strategy

1. ENGAGE 2. DRIVE ACTION 3. ADD SCALE 4. MEASURE

•  Find and engage •  Provide •  Leverage offline •  Reach
existing fans applications that events
- Fans
•  Host discussions enlist ambassadors
•  Advertise through
- Mentions
and provide useful •  Provide coupons to existing media
resources track purchases •  Engagement
•  Add your social
•  Invite fans to •  Hosts contests Web links to your - Discussions,
upload content with opt-ins for brand Web site content, reviews,
further contact and posts
•  Provide branded
digital goods •  Action
- Contest entries
- Coupons redeemed
- Purchases driven
- Web traffic driven

-Application users

 
 
Your Facebook Strategy Checklist
Complete this checklist of questions to build a successful Facebook strategy for your brand
before you jump in.

  What is the engagement value: what can you offer people that they will find
valuable?

  Are you ready to respond to your customers and encourage them to talk
about your brand?

  Are you ready to make a commitment beyond a campaign?

  How will your other marcom strategies integrate with Facebook?

  What assets - tools and content – can you leverage?

  Do you have your company behind you and resources available?

  How will you measure success?

1. Engage Your Community
Engaging Your Community

You’ve built a strategy

and set up a Fan Page.
Now what?
Engaging Your Community

3 ways to engage your Facebook community:

1.  Reach out to current brand fans.

2.  Host discussions around your customers’ interests.

3.  Provide fans with branded digital goods.

Engaging Your Community

1. Identify existing communities…

Engaging Your Community

2. Host a discussion
Engaging Your Community

3. Provide Branded Digital Goods

2. Take Action!
 Action!
“There must be a call to action or reason for Facebook
users to engage with the brand – there must be
something remarkable.”
-Kristin Foster, Ogilvy Digital Strategist
Action!
3 ways to activate your Facebook community:

1.  Provide coupons and exclusive offers for fans

2.  Offer applications that provide value or support a cause

3.  Host contests and promotions that drive users to a landing page
Action!

1. Coupons and special offers

Action!

2. Applications that enlist supporters

Action!

3. Host a contest with an opt-in

3. Add Scale Via Advertising & Events
Adding Scale & Impact
3 ways to increase the scale and impact of your program:
1.  Utilize social ads & targeted advertising within Facebook to reach
users in specific locations, interest groups, or age ranges.
2.  Leverage your existing media presence to drive traffic to your
Facebook page
3.  Highlight your Facebook presence at offline events
Adding Scale & Impact

1. Utilize targeted advertising

Adding Scale & Impact

2. Add your social Web links to your

brand Web site
Adding Scale & Impact

3. Use offline events to drive awareness

4. Measure Success
“Successful brands establish success
metrics prior to beginning any
campaign.”
-Kevin Barenblat, Context Optional
Measuring Success

• Number of fans for brandpages

• Number of brand mentions on walls
• Number of news updates x fans
• Ad impressions
Reach
• Number of discussion topics
• Number of wall posts on brandpage
• Number of wallposts (measured by Lexicon)
• Number and tone of reviews posted
Engagement • Amount of content or offers shared
• Video views

• Click through rates for advertisements

• Number of contest entries
• Number of applications downloaded
• Offline actions driven by coupons or special offers
Action • Web traffic generated
 Measuring Success
KFC Australia fan page live
Sunday 14 June supported by
Facebook engagement ads

Cayan Grill coupon linked to

fan page Tuesday 16 June

KFC fans multiply by 1000s: Event image

Monday 7,000
Tuesday 15,000
Wednesday 19,000
Thursday 24,500 10.4 million
Friday 29,900+ impressions
Monday 50,000+ 18-29 YO’s
Sydney, Cayan landing page
6 July 83,700+ Melbourne,
Brisbane
3 Facebook Trends to Watch
3 Trends to Watch: Facebook Connect

•  Platforms:
–  Your website

–  Your blog

–  Your iPhone application

•  Uses:
–  Seamlessly "connect" their Facebook
account and information with your site

–  Connect and find their friends who also use

your site

–  Share information and actions on your site

with their friends on Facebook
3 Trends to Watch: Mobile Social Networking

•  Facebook had 20 million

unique viewers per month
accessing Facebook mobile
platforms.
•  By 2010 mobile social
network users worldwide
are expected to reach 369
million.

•  As of March 2009, users can

instantly sign up to become
brand fans through SMS.
 3 Trends to Watch: Gift Monetization

•  November 2008 Facebook switches

the cash value of gift for credits.
$1.00= 100 credits.

•  April 2009: Facebook begins

testing an option to give friends
credits as social capital.
•  Currently, brands can sell virtual
gifts for 100-200 credits.

•  In the future, people may be able

to exchange credits for an
expanding array of Facebook
items.
What NOT to Do
 Facebook Don’ts
•  DON’T filter your fans reviews or content simply to protect your messaging.

•  DON’T spam fans with messages or invitations to their inboxes.

•  DON’T violate Facebook’s Terms of Service.

•  DON’T ignore unofficial fan pages or groups.

•  DON’T alienate unofficial fan pages or groups.

•  DON’T abandon your fans.

•  DON’T let your PR agency run your page. Authenticity counts.

•  DON’T be afraid of negative comments.

•  DON’T leave negative or inflamatory comments unresponded to.

•  DON’T engage in practices you would never consider outside of Facebook.

•  DON’T forget about existing content you can repurpose

How To: Resources to Implement Your Strategy
 Recommended Reading

•  Asia Digital Map: http://www.asiadigitalmap.com/category/facebook

•  The Facebook Blog: http://blog.facebook.com/

•  Mashable: http://mashable.com/
•  Inside Facebook: http://www.insidefacebook.com/

•  Facebook’s Developer’s Wiki:

http://wiki.developers.facebook.com/index.php/Main_Page
•  Full Interview with Kevin Barenblat: http://tinyurl.com/Kevin-Barenblat-Interview

•  Full Interview with Mike Hoefflinger :

http://tinyurl.com/Mike-Hoefflinger-Interview

•  Full Interview with Kristin Foster: http://blog.ogilvypr.com/

•  The Daily Influence: http://thedailyinfluence.com/
Additional Resources
How to…
•  Create a brand page: http://tinyurl.com/create-a-brand-page

•  Optimize your brand page: http://tinyurl.com/optimize-a-brand-page

•  Learn about advertising pricing and FAQ: http://tinyurl.com/Facebook-ad-FAQs

•  Buy targeted advertising: http://tinyurl.com/buy-facebook-ads

•  Create an application: http://tinyurl.com/build-facebook-apps
•  Add Facebook Connect to your blog: http://tinyurl.com/add-facebook-connect

•  Search on Lexicon: http://www.facebook.com/lexicon/

•  Brainstorm keywords using Google’s Keyword Tool:
http://tinyurl.com/Googles-key-word-tool
 CONTACT
“ One company that goes with this online-initiated flow is
Ogilvy Public Relations.
”
Thomas Crampton
Asia-Pacific Director | 360° Digital
Influence
Ogilvy Hong Kong
p +852 6397 1662
e thomas.crampton@ogilvy.com

“ ”
t @thomascrampton
25 China Experts you should follow on
Twitter… Thomas Crampton
Brian Giesen
Regional Director | 360° Digital
Influence
Ogilvy Sydney
p +61 2 8281 3853
e brian.giesen@ogilvy.com.au

“
Ogilvy's digital specialist Brian Giesen outlined the
best strategies for getting business results on social
networking site Twitter. ”
t @bdgiesen

asiadigitalmap.com
For case studies...
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Any Questions?
?