Académique Documents
Professionnel Documents
Culture Documents
NGN Management
Conclusion
What is NGN ?
The “Converged” Next Generation Network will provide:
A multi-service, multi-protocol, multi-access, IP based network -
secure, reliable and trusted
Multi-services: delivered by a common QoS enabled core network.
Multi-access: several access networks; fixed and mobile terminals.
An enabler for Service Providers to offer:
real-time and non real-time communication services
Flexible environment for rapid delivery of new services
Nomadicity and Mobility
of both users and devices
intra- and inter-Network Domains, eventually fully between Fixed
and Mobile networks
Revenue enhancement
Service
Management Functions
User
Service and Control Profile
Functions Functions
Transport
User
Profile Network
Functions Transport Control Media
Attachment
Functions Handling
Control Functions
Functions Other
Customer Gateway Other
Functions Functions networks
networks
Access
Access
Access Transport Edge Core
CoreTransport
Transport
Functions Transport Functions Functions
Functions
functions functions
UNI NNI
Transport stratum
Control
Media
Plan
Introduction
NGN Management
Conclusion
Mobile Networks History
1G: 1st Mobile Networks: 80's Analog networks
Proprietary or national solutions :
No compatibility
Very expensive for the user
Very low penetration
2G: 82: Creation of "Groupe Spéciale Mobile" within the European
Conference of Postal and Telecommunications Administrations (CEPT)
90-91 : The GSM Phase 1 recommendations are frozen
92 : First GSM networks in operation
94 : GSM Phase 2 recommendations publication
2.5G: 1997: GPRS – EDGE
3G: 2000: UMTS
2002: IMS (Release 5)
3G+: 2005: HSDPA-HSUPA
4G: Currently: Toward LTE/SAE
In addition
UMA/GAN
I-WLAN
FemtoCell
Toward IMS
Why IMS ?
Evolution of Mobile Networks
Use of CS and PS Networks
More Bandwidth
Delivery of data services with voice on CS
Emergence of multimedia services
Growth and large penetration of Internet
Development of content applications
Competitive voice services like Skype, ..
Access to Internet from different network access
Mobile Operators
Gain control of the extended value chain, otherwise they will become bandwidth
provider
Keeping ownership of subscribers
Extend revenue and potential profits
The main advantage of mobile operators
Experience of service delivery
Value added services, not only voice but more …
Quality of services
IMS
1st step towards all IP Network Architectures
SIP based multimedia control subsystem independent of network access
Offer SIP converged and multimedia services
Single sing-in features for services,
What is IMS?
An enabler for Service Providers to offer:
real-time and non real-time communication services
Flexible environment for rapid delivery of new services
Nomadicity and Mobility
of both users and devices
intra- and inter-Network Domains, eventually fully between Fixed and
Mobile networks
IMS (IP Multimedia Subsystem) specifications are being developed by 3GPP
(3rd Generation Partnership Program)
IMS will form a major part of a future NGN (Next Generation Network) environment
(eg“My communications
in ITU-T specifications) services” always reachable,
everywhere, using any terminal on any network access
IMS is a collection of core network functional entities for the support of SIP (Session
Initiation Protocol) based services.
IMS builds upon other standards eg IETF – SIP, SDP (Session Description Protocol),
Diameter (user authorization and subscriber service profile access), AAA (Access,
Authorisation and Accounting)
IMS is being accepted and incorporated into specifications being produced by other
standards bodies – eg 3GPP2, ETSI/TISPAN, OMA.
IMS Architecture and SIP can be extended to support new services
Why IMS ?
Fournisseurs
Content Providers
d'Applications
Mobile
Network
IMS Internet
Challenges
• SIP based Multimedia Control platform
• Control all SIP traffic to add value
• Control the complete value chain
• Convergent applications and services
• Extend revenues and benefits
• Single authentication
• Keep ownership of subscribers
• Full IP architecture
Convergence
LTE/SAE
PSTN
UMTS
WLAN GSM
IMS
DSL
CABLE
Réseaux IP
WIMAX
3GPP
3GPP consortium was created in 1998 by :CCSA,
ARIB, ETSI, TTC, TTA, et ATIS
Composed of:
TSG GERAN GSM EDGE (Radio Access Network)
TSG RAN new Radio Access Network
TSG SA Service & System Aspects
TSG CT Core Network & Terminals
3GPP Standards
3GPP R99, 3GPP R2000, 3GPP R4, 3GPP R5 (IMS),
3GPP R6, 3GPP R7, et 3GPP R8 (All IP Network)
3GPP
Work closely with OMA, IETF, and ETSI TISPAN
3GPP is in charge of network architecture and SIP
profiles.
OMA: Open Mobile Alliance
Development of mobile service enablers (presence,
push to talk, ..)
IETF (Internet Engineering Task Force)
Development of Internet protocols (routing, SIP, RTP,
Diameter, …)
ETSI TISPAN
NGN development Fixed access for IMS, IPTV ..
3GPP specifications
Subject of specification series 3G/GSM R99 and later GSM only (Rel-4 and later) GSM only (before Rel-4)
IP Multimedia Networks
Legacy mobile LCS
CS Network signalling Networks Client
Mm Ma Le
Mb Mb CS AS
BGCF I-CSCF
Sh
CS Mg Mk Cx C, D, LRF
Mk Gc, Gr
Mw
HSS Mm
Mj BGCF Ml
Mi Cx
Signalisation
SIP: Session Initiation Protocol
AAA
Diameter
HSS access
Billing
PDF interaction
Control
COPS
GGSN Control
H.248
MGW Control
Protocols
INVITE INVITE
INVITE
Route: <sip:Proxy 2>,<sip:Proxy1>
Route:,<sip:Proxy1>
INVITE
Header Service Route
Contain a route that is used by a terminal
for its services
Applyed only for requests from terminals
200 OK
200 OK 200 OK
Service- Route: <sip:RP>,
Service-Route:<sip:P1> <sip: P2> <sip:RP> Service-Route:<sip:P1><sip:RP>
Service-Route:<sip:P2><sip:RP>
SIP
I-CSCF
HSS
S-CSCF ISUP
SGW
BGCF
P-CSCF Interconnection
Ressource
MRFC MGCF
Control
TDM
PDF
MRFP MGW
GGSN
P-CSCF (Proxy)
Functions
forward SIP REGISTER to le I-CSCF based on domain
name provided by the terminal
forward SIP requests and answers between S-CSCF and
terminals
Send billing information
Compression and decompression of SIP messages
Detect emergency calls
Media handling
Verify SDP information
Bandwidth allocation
Maintain session timers
Interact with PDF for policy enforcement
PDF
Tasks
Process and may transform incoming SIP sessions
Originate SIP sessions
Generate charging information
Application Server
OSA AS CSE
ISC
S-CSCF
Application Servers (AS)
Enabling Services
Presence,
Location,
Group
Content sharing
…
Applications (on top of enabling services)
Games,
Conferences
Video,
IM
….
HSS: Home Subscriber Server
Master database for a given user.
Evolution of the HLR (Home Location Register)
Entity containing the subscription-related information to
support the network entities actually handling calls/sessions.
Subscription Related information
User Identities, Registration information (assigned S-CSCF), Access parameters
(authentication, roaming, ..) and service data
Home Network may contain one or several HSS,
It depends on the number of mobile subscribers, on the
capacity of the equipment and on the organisation of the
network.
SLF (Subscription Locator Function)
Resolution server used to find the HSS responsible of a given
subscriber.
HSS : Fonctions Logiques
HSS
M o b ility M a n a g e m e n t Id e n tific a tio n h a n d lin g
G U P D a ta R e p o s ito ry
Wx C D Gr Gc Rp Sh Si Cx
gsm SCF S IP
A p p lic a tio n
S er ve r
C S D o m a in P S D o m a in IM C N s u b s ys te m
Public Service
User Identity Profile
sip: alain@domaine.Fr
Profile Service
Université
Tel:+3312365236
user@domaine.fr
sip: alain@domaine.Fr
Profile Service
Maison
Tel:+3362365236
Domain Concept
Definitions
Home network: operator network
Visited Network: roaming scenario
IMS
S-CSCF always located in home network
P-CSCF can be the one of the visited network
Two roaming types
IMS , GPRS
Roaming
GPRS Roaming
IP Connectivity
Visited Network Home
Réseau
Network
Home
IMS Roaming
IP Connectivity
Visited Network Home Network
Registration – Phase 1
CLIENT SGSN GGSN
Attachement
GPRS Attachement
GPRS
P-CSCF discovery
• PDP Context Activation Procedure
• Using DHCP and if necessary DNS
P-CSCF Discovery
CLIENT
GGSN
Serveur DHCP Serveur DNS
DHCP Request
Option : SIP Domain Name List
Option: Recursive DNS Server
DHCP Answer
DNS Request
DNS Answer
Registration – Phase 2
IMS UE P-CSCF I-CSCF HSS S-CSCF
REGISTER
REGISTER
UAR
UAA
REGISTER
MAR
MAA
401. Unauthorized
REGISTER
REGISTER
UAR
UAA
REGISTER
SAR
SAA
200 OK 200 OK
200 OK
Registration – Phase 2
P-CSCF
Determine the I-CSCF by using the DNS
Add the headers: Path, P-Visited-Network-ID
I-CSCF
Does not keep any state about the registration
Play a load balancer function
In the UAR (user authentication request), add: IMPI, IMPU, and
P-Visited-Network-ID
HSS
Check the identities, and roaming
Check if a S-CSCF is assigned or send a list of possible S-CSCF
Registration – Phase 2
S-CSCF
Download user authentication data
Challenge the user using SIP 401 message
User
Establishan IPSEC association with P-CSCF
Send a new REGISTER
S-CSCF
Authentication
validation
Download User Profile
Send SIP 200 OK message containing
P-Associated-URI
Service-Route
IMS Session
Home
Home
DNS
183
LIR/LAR
HSS
INVITE
183
PRACK
S-CSCF
P-CSCF PRACK
INVITE
183 183 PRACK
INVITE PRACK
183
P-CSCF INVITE
"A" "B"
PRACK
Visited
Visited
IMS Session
INVITE
100 Trying INVITE
100 Trying
Evaluation of IFC
INVITE
100 Trying LIR
LAR
INVITE
100 Trying
Evaluation of IFC
INVITE
100 Trying
INVITE
100 Trying
Session Progress
Session Progress
Session Progress 183
Session Progress 183
183
Session Progress 183
Session Progress 183
183
IMS Session
UE "A"
P-CSCF I-CSCF HSS P-CSCF UE "B"
S-CSCF
S-CSCF
PRACK
PRACK PRACK
PRACK PRACK
200 OK
200 OK
200 OK
200 OK
200 OK
180
180
180 Ringing Ringing
180 Ringing
180 Ringing
Ringing
PRACK
PRACK
PRACK PRACK
PRACK
200 OK
200 OK
200 OK
200 OK
200 OK 200 OK
200 OK
200 OK
200 OK
200 OK
ACK ACK
ACK ACK
ACK
PLAN MEDIA
IMS Session
UE "A" P-CSCF I-CSCF HSS P-CSCF
UE "B"
S-CSCF S-CSCF
BYE
BYE
BYE BYE
BYE
200 OK
200 OK
200 OK
200 OK
200 OK
Plan
Introduction
NGN Management
Conclusion
ITU-T, ETSI, 3GPP architectures
ITU-T
Architectural Framework for NGN
3GPP
DSL Architecture
IMS Architecture
ETSI TISPAN
NGN Architecture
TISPAN and ITU-T architecture relationship
Applications
Other
Service Layer User subsystems
profiles
Core IMS
PSTN/ISDN
Other networks
Emulation
User Equipment
subsystem
Network
Attachment
Subsystem Resource and
Admission Control
Subsystem
Transport Layer
Transfer Functions
Customer Premises Equipment
The Customer Premises Equipment may be in the form of
a single SIP Device (IP Phone, Soft Phone …) behind a DSL
modem
a Home Gateway (HGW) connecting several SIP Devices
and/Analog Terminals.
The HGW may include NAT functions (also known as
Hosted NAT)
DSL Modem
GW
Routeur
With NAPT/FW
IP-Connectivity in Fixed Broadband Access (DSL)
IP
DSLAM B-RAS
Aggregation Segment
TISPAN NGN Architecture (ES 282 001)
Applications
Other
Service Layer User subsystems
profiles
Core IMS
PSTN/ISDN
Other networks
Emulation
User Equipment
subsystem
Network
Attachment
Subsystem Resource and
Admission Control
Subsystem
Transport Layer
Transfer Functions
Network Attachment Subsystem (NASS)
Dynamic provision of IP address and other user equipment
configuration parameters (e.g. using DHCP).
User authentication, prior or during the IP address
allocation procedure.
Authorization of network access based on user network
profile (e.g. subscribed bandwidth capacity).
Access network configuration (default firewall setting),
based on user profile.
Location management (e.g. for emergency call, …).
CPE configuration.
NASS Architecture
Mapping
AF
@IP, Location, Line-Id,
Subscriber-Id
e2 Services
AMF
Access Profile
NASS
NASS CLF
e5
Visited Network
NACF P-UAAF
CNGCF
Proxy UAAF
AMF
Other
Service Layer User subsystems
profiles
Core IMS
PSTN/ISDN
Other networks
Emulation
User Equipment
subsystem
Network
Attachment
Subsystem Resource and
Admission Control
Subsystem
Transport Layer
Transfer Functions
Resource and Admission Control Subsystem (RACS)
Authorisation of resource reservation requests
e
4 (Transport)
Access Profile RACS
SPDF Resource Request
Download
Rq
Admission A-RACF
Control
Gate Control
(incl. NAPT
control)
Re Ia
IP
L2TF
Aggregation Core transport
Access Network Network
IP Edge Core Border
Node Node Node
TISPAN NGN Architecture (ES 282 001)
Applications
Other
Service Layer User subsystems
profiles
Core IMS
PSTN/ISDN
Other networks
Emulation
User Equipment
subsystem
Network
Attachment
Subsystem Resource and
Admission Control
Subsystem
Transport Layer
Transfer Functions
Emulation / Simulation accesses
Analogue access
over voice DSLAM
Emulated
AGW Z
Analogue access
access
over Residential
NGN GateWay
IP access over
RGW Residential
SIP GateWay
H323
Simulated
IP access
access
Application Servers
S-CSCF IBCF
P-CSCF
SIP I-CSCF
Home Gateway
AGCF MGCF
Z BGCF
IMS-based PES
H.248
Z
DSLAM/AGW
IMS and PES merging AS
DIAMETER … "Class 5" logic
IBCF/IWF
UPSF
SIP
NASS
I-CSCF
P-CSCF
S-CSCF
MGCF
Other IP Networks
Service
independent MRFC
logic
IMS
H.248 AGC
F PSTN
Z
RACS MRFP
MGW
Z
GW
W
IP BG
Gate IP Backbone
B-RAS NAPT
DSLAM
AGCF main functions
Act as an MGC for controlling media gateways functions
located in residential and access gateways.
Perform signalling interworking between SIP and analog
signalling (through H.248 signals and events).
Manage SIP registration procedures on behalf of legacy
terminals connected behind the media gateways.
Provide basic feature logic for
Determining end of dialling;
Selecting a dial tone
Processing mid call events (i.e. flash-hook), collecting digits
and mapping received digits to appropriate SIP & H.248
commands.
TISPAN overall architecture (DSL
case) Based on
3GPP IMS
IP Connectivity
Applications
Access Network
And related functionality
Streaming Services
(RTSP based)
Other Networks
IP Multimedia
Component (Core IMS)
(SIP based)
IBCF
PSTN/ISDN
Network Attachment Resource and Admission
Functionality Control Functionality RACS
R-MGF NASS RACS
TGW
RCEF C-BGF
IP ARF Core transport
L2TF I-BGF
Access Transport Network
Network
Access IP Edge Core Border BGW
Node Node Node
Plan
Introduction
NGN Management
Conclusion
NGN Environment to be Managed
Based on Packet-based transfer
Common control functions supporting a wide range of applications –
via session services
Support for complex value chains, multiple trading partners /
business models (eg B2B interactions)
Support for a wide range of services, applications and mechanisms,
[including real time/ streaming/ non-real time and multimedia services]
Broadband capabilities with end-to-end QoS (Quality of Service)
Inter-working with legacy networks via open interfaces
Generalized mobility, with converged services between fixed/mobile
Personalization of Services in a component-oriented environment
Variety of customer identification schemes (eg Role-based access)
Independence of service-related functions from underlying transport
Compliant with all Legal and regulatory requirements
[Emergency communications, security, privacy, lawful interception, etc.]
NGN OSS Architecture – Characteristics
To fulfill the NGN business and technical vision, design of the OSS
architecture must have the following characteristics:
ETSI TISPAN
OASIS SOA WG8
Infrastructure Services
MP&CM
Service Management
B2B
Service Management Connectivity
Resource Management
Resource Management
Service Interface
Function Group(s)
Set(s )
Service Resource Transport Resource
Service Resource Transport Resource
Management Management
Management
Function Set(s ) Management
Function Set(s )
Managed Resources
Legend:
NGN OSS Service
NGN OSS Service Interface
NGN OSS Service Interface Consumer
Issues in Management of NGN
Control V Management
Example: IMS Control Functions and their associated
Management needs (Eg - Fulfilment, Assurance,
Billing)
Customer
Care Center
User / Subscription
Subscriber Profile
Service Subscription
Operations Management
Management
Network
Operations
Management
Network Domains
Subscription
Management Other
Customer Feature Features Application Service
Care Operations Eg. GTTD, SMS Centre,
Presence
Application User
Account/Profile
AuC
HSS
Subscription Location
NPDB
information information
VLR
EIR
3GPP
All (Subscription) Service Profile
Information ultimately held in Home HSS
Distributed by signalling to VHSS
Each user equated to a SIM /UICC
Difference between 3GPP and TISPAN SuM
Requirements
TISPAN
Providers of Access and Service can be different
Hence HSS functionality split between
IMS (User Profile Service functions –UPSF)
NASS (Profile Data Base Function – PDBF)
Configuration of the E2E service requires
Transactional and referential integrity between UPSF and PDBF
Synchronisation of UPSF/ PDBF with providers OSS (Service
Mngt)
Ability to synchronise SP SuM Profiles across B2B interfaces
Broadband access means on one access line
multiple terminals
multiple Users
multiple Customers
Distinguish between Customer, Subscriber and User
Different/No Authentication -No equivalent of SIM/UICC
TISPAN Subscription Management (SuM)
Service Provider Service Delivery
Subscribe
Network
Use Services
Functionalities/Nodes
Users (AS, CPE, UPSF, ..etc)
TISPAN SuM Use Cases Original
ude Manage "Offered Services"
Incl
Manage Subscription
Service
Provider Inclu
d e Manage "Subscribed Services"
Manage
User
Include
Manage Users
Manage "User Assigned Services" Manage NGN SuM Data
Include
Include
Manage
Subscriber
User
TISPAN SuM Use Cases
Manage
Manage “Offered
“Offered
Services”
Services”
<<include>>
<<include>>
Manage
Manage Subscription
Subscription <<include>>
<<include>> Manage
Manage User
User
Service
Service Manage
Manage Offered
Offered
Provider
Provider “ServicesSubscription”
“ServicesSubscription”
<<include>>
<<include>>
Manage
Manage Users
Users <<include>>
<<include>>
Manage
Manage NGN
NGN SuM
SuM Data
Data
Subscriber
Subscriber Manage
Manage “User
“User
Assigned
Assigned Services”
Services”
<<include>>
<<include>>
TISPAN
TISPAN
NGN
NGN
Functions
Manage
Manage Manage
Manage Functions
“User
“User Customerized
Customerized && Subscriber
Activated
Subscriber
User
Activated Services”
Services”
User
TISPAN SuM eTOM processes
Operations
Operations Support & Readiness
Fulfillment
Customer Relationship
Order
Management Handling
NGN Network
(A): Ordering Specific Subscription Activation (C): Checking Service Availability within Service Catalogue
(B): Ordering Resource Configuration (D): Checking Resource Availability
TISPAN SuM High Level Information Model
Subscriber
1..1
0..*
1..* 0..*
Subscription User
0..*
• Location Information
TISPAN SuM Diagram Key
candidate management entity
0..n <<InformationObjectClass>>
SuMCredentials
<<InformationObjectClass>> iMSServiceProfileList
IMSPublicIdentification iMSPrivateUserIdentity
publicUserIdentity
barringIndication
TM Forum SDF Program Objectives: Business Perspective
S trateg y & Infrastru ctu re Pro du ct O peratio ns F ulfillm en t A ssu ran ce B illing
C om m it Lifecycle Lifecycle Su pp ort &
M an ag em ent M an ag em ent R ead in ess
SDF
M arketin g & O ffer M an ag em ent C ustom er R elatio nsh ip M an ag em ent
Service
Strategy
Service D evelo p m en t & M an agem en t S ervice M anagem en t & O peratio ns
SDF SDF
SDF Service
Service Service
R eso urce D evelop m ent & M anag em ent R esou rce MDeployment
an ag em ent & O p eration s
Creation
(A pplication, C om puting and N etw ork)
Operations
(A pplication, C om puting and N etw ork)
Strateg ic & E nterprise En terp rise R isk E nterprise Effectiven ess K now ledg e & R esearch
Plan ning M anag em en t M an agem ent M anagem ent
SOA Integration Infrastructure
Financial & A sset S takeh old er & Extern al H um an Resources
SDF Serviceable
R esources to
Execution
M an agem ent R elatio ns M anagem en t expose capabilities
M an agem ent
eTOM
SOA does not
Integration cover
Infrastructure
service execution time
Abstraction
concerns Resources of NGNarchitecture
A closer look at the SDF building blocks
SDF Managed Resources
Customer
Physical IT
Application Layer
resources
Resource Development & Management Resource Management & Operations
(Application, Computing and Network) (Application, Computing and Network)
NGN Resources
SDF Reference Model – Level 0
Customer, Suppliers, Partner Services
Integration Infrastructure
SDF managed resources
SDF
Management
BSS/OSS Network & IT Resources
End-user Services
SDF service components expose
standardized service & management interfaces
Integration Infrastructure
SDF managed resources
Service Lifecycle Service Enablers &
Operation Support Applications
Find
Bind
Execute
<<Lifecycle SDF Service <<Consumer>>
Catalogs Management>>
Service
Publish Component Registry/
Subscribe Repository
Metadata
SDF
Management
BSS/OSS Network & IT Resources
End-user Services
What is TMF’s NGOSS?
New Generation Operations Systems and
Software
Collaboration Tools
Guidelines
Revenue Assurance SID SOX Procurement Guidelines
NGOSS
NGOSS Developers Tools NGOSS
Business Compliant
Requirements Interfaces
Defining Requirements
TNA TAM Using NGOSS to build
eTOM SID
Develop for NGOSS-based Technology Telecoms standard software
Process Information
Software Development Neutral Applications interfaces
Model Model
Architecture Map • mTOP:
•SLA Handbook
MTOSI
•Revenue Assurance
Lifecycle and Methodology MTNM
•Business Process
Management
• OSS/J
Compliance
Demo.
Solutions Catalyst Program
NGOSS Next Generation
Operations Systems and Software
NGOSS
NGOSS
Compliance
eTOM: the Big Picture (Level 0 to 1)
Customer
Enterprise Management
Strategic & Enterprise Enterprise Risk Enterprise Effectiveness Knowledge & Research
Planning Management Management Management
Customer
Strategy, Infrastructure & Product Operations
Strategy & Commit Infrastructure Lifecycle Product Lifecycle Operations Support
Management & Readiness
Fulfillment Assurance Billing
Management
Marketing & Offer Management Customer Relationship Customer Interface Management
Management
Product & Offer Product & Offer Marketing Product Marketing Selling
Market
Business Portfolio Capability Development Communications
Strategy & CRM Customer Billing &
Planning & Capability Delivery & Retirement & Promotion Problem
Policy Support & Marketing QoS / SLA Collections
Commitment Delivery Order Handling
Readiness Fulfillment Management Management
Handling
Response
Product & Offer CRM Sales & Channel
Portfolio Strategy, Capability Development
Delivery Retention & Loyalty
Policy & Planning
Enterprise Management
Strategic & Enterprise Planning Brand Management, Market Research & Advertising Enterprise Quality Mgmt, Process & IT Planning & Arch. Research & Development & Technology
Process Arch. Info Systems
Strategic &
Business
Enterprise Group Brand
Market
Advertising
Enterprise
Management Strategy & Knowledge Research & Technology Acquisition
Business Architecture Enterprise Management Research & Quality
Planning Development Management Analysis & Support Planning Management Development Acquisition
Planning Management
Financial & Asset Management Stakeholder & External Relations Management Human Resources Management Disaster Recovery, Security & Fraud Management
PR & Comm. Shareholder Employee Disaster Recovery
Financial Real Estate Procurement Regulatory Legal HR Policies Workforce Workforce & Contingency Security Fraud
Relations Relations & Labor
Management Management Management Management Management & Practices Strategy Development Planning Management Management
Management Management Relations
The SID Business Framework (GB922)
Market / Sales
Market Strategy & Plan Marketing Campaign Contact/Lead/Prospect
ABEs
Product
Strategic Product
Product Portfolio Plan Product Performance
Customer
Applied Customer Billing
Customer Customer Order Customer Problem Customer Bill Collection
Rate
Customer Interaction Customer Statistic Customer SLA Customer Bill Customer Bill Inquiry
Service
Service Service Applications Service Performance Service Strategy & Plan
Service Specification Service Configuration Service Usage Service Trouble Service Test
Resource Domains
Resource Strategy &
Resource Resource Topology Resource Performance Plan
Resource Specification Resource Configuration Resource Usage Resource Trouble Resource Test
0..n 0..n
Services and Resources are 0..1 Product
delivered through Products 0..1
0..n
ProductBundleComprisedOf
ProductHasPhysicalResources
Service Resource
0..n 0..n
ResourceFacingService CustomerFacingService LogicalResource PhysicalResource
CFServiceRequiresRFServices PResourceSupportsLResource
LogicalResourcesImplementRFS
PhysicalResourcesHostRFS
Technology Neutral Architecture
Shared Component Service Contract Contract Instance Processes Policies
Information registrations registrations registrations registrations
Repository
Int. Mech. Int. Mech. Int. Mech. Int. Mech. Int. Mech.
Contract Inst. Contract Inst. Contract Inst. Contract Inst. Contract Inst.
Service Service
Policy Process Security
Service Service Service
Legacy
Application
Other Mandatory Services
Other Business Services
NGOSS Lifecycle
Plan
Introduction
NGN Management
Conclusion