Aspire Advising Guide

Aspire Strategy | Funded by Title III
Advising Matters.
Mount Wachusett Community College
FUNDED BY TITLE III
Mount Wachusett Community College | Advising Matters.

Table of Contents
Advising Framework
-Goals of Advising at MWCC
-Learning Outcomes
-Recommended Advising Outreach Plan
-Advising Theory
-Warm Handoffs
-Advising Session Self-Assessments (New Student And Continuing Student)
-Advising Session Flowchart
-Green Sheet Version 2
-Academic Advising Resources
Our Students
-Developmental Students
-Non-Traditional Students
-Veterans
-First-Generation Students
-Re-Admitted Students
-International Students
-Transfer And Career Advising
Financial Planning
-Financial Aid
-Bookstore Voucher Process
-Payment Plan
-Health Insurance
-Three Step Loan Process
-Maximizing Credits Under Financial Aid
-Financial Aid Probation/Suspension Basics
-Satisfactory Academic Progress
-Scholarships
-Work Study
-Billing Process
-Tuition And Fees
-Advising Merging With Billing/Financial Aid
ASPIRE | Advising
Mount Wachusett Community College |Matters.
Advising Matters.
Selective Program Advising

Support Services
-Disability Services
-Personal Counseling
-Academic Support Center
-Visions/Rx
-Veterans Success Center
-CCAMPIS
Community Resources
-Community Resource Guide
Advising Nuts & Bolts

-Career Ladders
-Math Flowchart
-Course Options for Developmental Students
-Program Cheat Sheets For Advising Part-Time Students.
-Intake Process
-Placement Testing
-Retest Policy
-CLEP & DANTES
-Challenge Exams, AP, And Experiential Credit
-Program Changes
-Course Substitutions
-Division Deans Chart
-Dual Enrollment
-Tech Prep Articulations
-FERPA
-FAQs
Student Engagement
-Orientation
-Student ID
-Student Passport Program
-Student Clubs And Organizations
Technology
-Degreeworks (Coming Soon)
-The Link
-Web Connect
-Blackboard
-Student Log-In/Email/Portal
Forms
Notes
The contents of this binder were developed under a grant from the US Department of Education Strengthening Institutions Program (Title III).
However, those contents do not necessarily represent the policy of the Department of Education, and you should not assume endorsement by the
Federal Government. Mount Wachusett Community College | Advising Matters.
Major Goals of Academic Advising at Mount Wachusett

The advising process begins at a student’s first contact with the institution. Using a broad range
of tools, advisors and students construct a comprehensive educational plan. In addition, advisors
provide students with accurate and up-to-date information regarding academic programs and
policies at the college and refer students to necessary college and community support services as
needed.
Through continuous contact with their advisor, students develop skills essential to student
success. By helping students develop skills such as goal-setting, critical thinking, decision-
making, communication, and self-appraisal, advisors provide students tools that prepare them for
success beyond Mount Wachusett and productive lives within a changing and evolving society.
Academic Advising at Mount Wachusett Community College will…
• Develop areas within the six domains of Academic Advising Programs set forth by the Council
for the Advancement of Standards (CAS) in Higher Education.
1. Knowledge acquisition, integration, construction and application (connecting
knowledge to other knowledge)
2. Cognitive complexity (critical thinking)
Advising Framework
3. Intrapersonal development (self-understanding)
4. Interpersonal development (meaningful relationships)
5. Humanitarianism and Civic Engagement (social responsibility)
6. Practical Competence (effective communication, technology use, living purposeful
and satisfying life, etc.)
• Assist students in all areas of academic and life planning.
• Seek to increase student self-awareness and ability to self-assess strengths and challenges.
• Evolve to meet the changing needs of the individual student.
• Be deliberate and coherent in its practices.
• Seek to actively engage students in all areas of college life including the curricular
and co-curricular.

Academic Advisor Expectations

Academic Advisors at Mount Wachusett Community College:
• Embrace their role as student mentors and referral agents.
• Treat students and colleagues with respect and support students in all areas of college transition.
• Are available and accessible to students.
• Are committed to professional development and improving student learning outcomes through
assessment of overall program goals and effectiveness of practice.
• Encourage and promote student development and growth.
• Assist students in exploring their interests, strengths, and challenges.
• Assist students in the development of clear educational, career, and life goals.
• Aid students in their understanding of academic policy.
• Monitor the academic progress of students and aid them in navigating their academic program
efficiently and effectively based on established educational goals.
Student Expectations
Advising Framework
Students at Mount Wachusett Community College:
• Play an active role in the advising process.
• Seek out their advisor when questions arise.
• Attend scheduled appointments or appropriately reschedule appointments if necessary.
• Attend advising meetings prepared and with questions.
• Actively participate in advising sessions through effective communication and active listening.
• Follow through with advisor referrals.

Recommended Advising Outreach Plan

Keeping in touch with students on a regular basis is an important part of the relationship-building
process between and advisor and an advisee. Not only does it provide advisees with timely
information regarding important upcoming dates, but it shows that their advisor is invested in
their success at the college while creating multiple opportunities for communication outside of
the registration process. Listed below are suggested timepoints and reasons to send emails to your
advisees. This is a quick and easy way to stay in touch with students.
Advisors can access their complete assigned advising roster within WebConnect. There is an
option that displays all advisee emails at the bottom of the advisee listing. Advisors can then
click on “Email Advisees” which will automatically import all advisee emails into Outlook
to send emails to all assigned advisees. See the WebConnect section under the Technology
Tab of this binder for more information on using WebConnect.
Recommended Semester Outreach Points
Advising Framework
Date Topic
First Day of Classes........ Introduction/Add/Drop

• Introduce yourself, office location and hours, contact
info, reminder on Add/Drop Date (1st week)
4th week........................ Early Warnings
• Email students receiving early warnings (listed in your
WebConnect) to request meeting
Review campus support services
7th week........................ Cycle 2 Reminder

• Reminder to students that cycle two courses will be
starting soon for those wishing to pick up an extra
course
Withdrawal deadline reminder
10th week...................... (Spring only)

• Financial Aid priority deadline reminder
11th week...................... Upcoming Advising & Registration Period

• Request that students make appointment for advising/
registration
• Remind students of office location and give them an
overview of what to expect in the advising session
15th week...................... Semester Wrap-up
• Wish students a great break and inform them of
the college holiday break schedule…….see you in
January!

Best Practices-Theory
Advising IS Teaching
According to NACADA (National Academic Advising Association), more institutions are attempting
to communicate the similarities between academic advising and teaching to faculty and staff.
Academic advisors should begin to consider their roles in promoting student learning and success.
Many MWCC students, and community college students in general, are confused about life and
educational goals, lack motivation and direction, are uniformed regarding their options, and are
overwhelmed by the college environment. It is the role of the advisor to help the student diagnose
existing barriers to their success and work with the student to formulate success strategies for
addressing those barriers.
Prescriptive vs. Developmental Advising

For many years a prescriptive method of advising was the predominant form of advising at most
institutions. A student would visit their advisor and the advisor would tell them what courses they
needed to register for and what steps they needed to take to fulfill academic requirements. Over time,
however, developmental advising practices have increased and are now seen as the “gold standard”
Advising Framework
in academic advising. Using the developmental approach, advisors and advisees work TOGETHER
to help the student navigate their college career. The chart below compares developmental advising
practices to the more traditional prescriptive view of advising.
Prescriptive Developmental
Advisor knows about College policies and Advisor directs student to the College policies
tells a student how/what to do. and explains how they apply to the current
situation
Advisor only provides information about Advisor talks about planning for success and
courses and grades. reviews strengths and weaknesses; student
chooses the schedule.
Advisor monitors and evaluates student Advisor realizes that personal, social and
progress. academic issues all impact retention. Advisor
asks about progress and teaches the student to
monitor courses and credits earned.
Advisor sees student as lazy and unmoti- Advisor teaches student to weigh alternatives and
vated and presents solutions. consequences to take control.
Advisor is more interested in “whats” than Advisor asks “why” to encourage student
the “whys”. introspection and control.
*Chart provided courtesy of John Kruszewski of Middlesex County College

Intrusive Advising
Research has shown that Intrusive Advising increases student retention. Intrusive Advising, by
definition, must be action-oriented. Thus, advisors should seek out students and attempt to intervene
in order to assist them in reaching their educational goals. This requires a sizable and often difficult
shift from some of the classic principles of higher education that view students as the ultimate
bearer of their own success and thus must be responsible for initiating contact with desired campus
resources. Intrusive Advising is a means of ensuring as many students as possible are armed with the
information necessary to access campus and community resources integral to their development as
independent learners and successful students and citizens.
An example of intrusive advising would be instead of simply posting your office hours and hoping
students will make appointments, an advisor could call, email, or write to students to ask them to
make an advising appointment.
For more information on theories of academic advising, as well as practical information,

check out the website of the National Association of Academic Advising (NACADA) at
www.nacada.ksu.edu
Advising Framework
What is a Warm Hand off?
It is the difference between sending someone over….there

And walking someone over there!
A Warm Handoff involves walking a student from our office to the next place, as they navigate the
physical, academic, and emotional space of the college.
When we take time to walk a student to Financial Aid, the Veterans Success Center, the Advising &
Counseling Center, or any other physical space on the campus, we convey our commitment to their
success.
Instead of sending them out with instructions, we help them navigate the physical space of the
college. We have all seen students walk out of our offices and turn left to their car instead of right to
the office we suggested they head to next.
When we take the time, either in person, or by asking a work study or student ambassador to walk
the student to the next office, we convey our commitment to their success in practical ways.
We show students our commitment to their success by guiding them from one step to another.

Advisor Self-Assessment Checklist

New Student Intake Advising Session
Did You….???
Set a welcoming tone for the advising session?
• Introduce yourself to the student, giving them your name and role?
• Explain the content and purpose of the intake advising session?
• Give student the opportunity to ask “burning” questions up front?
Interpret the placement test results, explaining what each score means and how it
impacts your advisee’s course placement?
• Discuss the benefits and drawbacks of retesting?
• Refer retest students to refresher courses?
Clarify the student’s chosen program of study?

• Ask how they arrived at their choice?
• Discussed career ladder options with students?
• Discussed alternative options or a back-up plan?
• Submit a program change form if necessary?
Advising Framework
Create an educational plan with the student?
• Help the student understand how credits/semester impacts time to degree?
• Encourage students to take summer courses?
Choose first semester courses based on location, time, and best

instructional fit?
□• Engage student in making that choice?
□• Teach the student how to register in WebConnect?
Review “The Link” and make referrals to campus/community resources based on the
student’s risk factors and needs?
□ • Make sure to explain connections between risks and referrals in a supportive, positive manner?
• Print recommended resources report
Discuss the student’s financial plan?

□ • Insure the student understands their next steps (financial aid, bill payment, payment plan,
3rd party payment)?
□ • Assist students with waiving their health insurance
Sign students up for summer student ID dates?

• Give student a written card with their assigned date?
Adequately prepare and motivate students for their next steps?

□ • Summer outreach plan and importance of checking email or facebook?
□ • Setting students up on “New MWCC Students” Facebook page?
Remind students of orientation dates.

Allow time for other questions about their first semester.
Advisor Self-Assessment Checklist
Continuing Student Intake Advising Session
Did You….???
□ Set a welcoming tone for the advising session?
• (Re)Introduce yourself to the student, giving them your name and role?
• Explain the content and purpose of the advising session?
• Give student the opportunity to ask “burning” questions up front?
□Check-in on the student’s current courses?

• Ask about overall progress?
• Discuss early warnings received?
• Supportively process academic strengths and challenges?
□Confirm the student’s program of study?

• Relate success in current courses to discussion?
• Submit a program change form if necessary?
□Check on the progress of the student’s educational plan?

• Review and confirm upcoming plans?
• Review and confirm the student’s degree audit?
Advising Framework
• Encourage students to take summer courses?
□Review and confirm the student’s degree audit?

• Identify missing courses still needed for degree?
• Run updated degree audit for any program changes?
Review “The Link” and check-in on resources/referrals?

• Discuss past referrals (if necessary)?
• Make new referrals to campus/community resources based on the student’s risk factors and needs?
• Make sure to explain connections between risks and referrals in a supportive, positive manner?
• Print recommeded resource list
□Choose courses based on location, time, and best instructional fit?

• Engage student in making that choice?
• Allow student to register self on WebConnect, or refer them to do so on their own?
Consider career and transfer advising?

• Determine if the student is developmentally ready to begin career advising process if still unsure of program?
• Determine if student is at appropriate point in transfer program to receive referral to transfer advising?
• Answer general career and transfer advising questions that may not require a referral?
Discuss the student’s financial plan?

• Insure the student understands their next steps (financial aid, bill payment, payment plan, 3rd party payment)?
• Assist students with waiving their health insurance?
Adequately prepare and motivate students for their next steps?

• Remind students of the importance of checking email or Facebook over the summer months?
• Remind students where and when to purchase textbooks?
• Answer any other questions the student may have?
• Walk students to the next office (as needed), or askMount
a work Wachusett
study to do Community
so, when possible?
College | Advising Matters.
Introductions Resources/Referrals Financial Plan
Program of Study Choosing Courses ID Date Selection
Interpret Test Scores Educational Plan Next Steps
New Student Intake Advising Session Flowchart

Advising Framework
Check-in on Consider Career &
(Re) Introductions Resources/Referrals Transfer Advising
Check-in on Current
Courses Choosing Courses Financial Plan Updates
(Re) Confirm
Educational Plan and Degree Audit Next Steps
Program of Study
Continuing Student Intake Advising Session Flowchart

Advising Framework
NEXT STEPS
Partial funding (all age groups) may be available for
Activate your Account From the “Student and Financial Aid” page, click on qualified students through the CCAMPIS Grant. Please
Go to iconnect.mwcc.edu and click the Activate Your the “Registration” link to get to the registration request more information at (978) 630-9190 or
Account button to get your MWCC user name and menu. Select the term from the drop down box. dmoran@mwcc.mass.edu.
password. You will have access to email, Blackboard Print/View schedule under the Week at a Glance link.
and WebConnect. Students with Disabilities
Add/Drop When Necessary MWCC is open and accessible to all qualified individuals
Make Payment Arrangements The first week of classes is known as add/drop. This with disabilities.
You must either pay in full, sign up for the payment is the only time to make necessary changes to your There are support services and accommodations for
plan, or be covered by financial aid or a third party schedule without penalty. students with appropriate documentation. Contact the
contract prior to the due date . During weeks 2 and 3, you will receive a partial Counselor for Students with Disabilities, Donna
Failure to do so will result in the cancellation of all refund of charges. After third week there is no Thibault, at (978) 630-9120 or
courses. refund. NOTE: Financial aid recipients may owe a dthibault@mwcc.mass.edu.
Online with a Debit/Credit card at balance as a result of withdrawing.
iconnect.mwcc.edu and click the payment link. Speak to your professor and advisor for more details. Academic Advising
Join MWCC Interest-free Payment Plan (NBS) -four Meet your academic advisor at Orientation Day or check
monthly payments by logging into iconnect.mwcc.edu
Free Tutoring Available your WebConnect account for your Advisor assignment.
o Click on WebConnect The Academic Support Center on the Gardner campus See your advisor often, or email/call them with
provides free tutoring to ALL students. Stop in to set questions.
o Click on the Student and Financial Aid Tab
up an appointment. Room 116, (978) 630-9333.
o Click on MWCC Interest-free Payment Plan Stay Connected!
Free online tutoring at iconnect.mwcc.edu
(NBS)
Tutoring for Leominster and Devens by appointment. Log into iConnect on a regular basis to access your
o Click on e-Cashier
student account in WebConnect and check your MWCC
Apply for financial aid online at www.fafsa.ed.gov. Achieve success email.
Contact Financial Aid, at (978) 630-9169 or Attend all of your classes. Attendance is VERY Become a member of the “New Student Tips-MWCC”
financialaid@mwcc.mass.edu. important and often part of your grade. Facebook group to stay connected during your first year
Purchase Textbooks Keep your syllabus (list of course requirements and at the college!
expectations) and check it regularly.
You may qualify for a bookstore credit to assist with
textbook costs. Bookstore credit information is Use a planner-note all important due dates.
available 3 weeks prior to semester start; check your Visit your academic advisor on a regular basis for Notes:
WebConnect award screen. assistance.
Purchase books in the MWCC Bookstore or online at Attend your professors’ office hours. This is time set __________________________
MWCC Bookstore Online . aside for them to meet with students individually.
Get involved! Student Life offers many clubs. Meet
Attend New Student Orientation new people and develop leadership skills. Go to __________________________
Meet other students, faculty, and staff. Become www.mwcc.edu/studentlife for details.
acquainted with the MWCC campus and college
resources. Learn about your academic program. Veterans Services
Obtain your MWCC Student ID card. Contact the Veterans Success Center at (978) 630-
__________________________
9408 for assistance and details.
Register for Classes
At the Main Menu for WebConnect. Click on the Child Care __________________________
“Student and Financial Aid” tab the options will MWCC has a child-care center on site for children 2.9
include Registration (to register/get class schedule), to 5 years of age. Contact the MOC child care center
Student Records (grades/transcript), and Financial at (978) 343-0185 for details and availability. __________________________
Aid.

__________________________
Advising Framework

Advising Resources
NACADA (The National Academic Advising Association)

http://www.nacada.ksu.edu/
• The clearinghouse section of this website includes valuable resources for advising different
student populations as well as information regarding advising theory, assessment, and innovative
programming.
• The website also includes the association’s core values as well as information regarding the CAS
(Council for Advancing Standards in Higher Education) standards.
• Academic Advising Today is the quarterly electronic publication (e-zine) of the National Academic
Advising Association. It exists to provide a venue for academic advisors, faculty advisors, and
advising administrators to share their experiences and discuss their ideas about the theory and
practice of academic advising in higher education.
The Mentor: An Academic Advising Journal

http://dus.psu.edu/mentor/overview.htm
• This free online journal devoted to Academic Advising is published through Penn State University.
• The goal of the journal is to provide a mechanism for the rapid dissemination of new ideas about
advising and for ongoing discourse about advising issues.
The Chronicle of Higher Education: Community Colleges

http://chronicle.com/section/Community-Colleges/33/
• The community colleges page of The Chronicle of Higher Education can provide excellent
information regarding challenges facing all community colleges as well as particular student
populations. It also can provide excellent data and great insight into the actions of other
community colleges around the country.
Inside Higher Ed
http://www.insidehighered.com/home
• This website provides excellent information and insight into critical issues facing higher education
today. Similar to the chronicle, there is a community college focus page that looks at issues
specific to community colleges across the country. While not specifically geared towards advising
or advising issues, this site is a wonderful resource for anyone working in the field.

Tips for Advising Students Testing into Developmental Coursework

When advising students testing into developmental coursework, advisors must take many factors
into consideration. We must make sure that the student leaves the appointment fully aware of the
facts regarding developmental coursework, why it is important, why they have to take it, and what
options are available to them regarding course scheduling.
It is crucial for advisors to take their time when discussing these matters with developmental
students and to constantly check-in with the student to ensure that the information is clear and
understood by the student.
The following are some things to keep in mind when advising these students:
• Don’t assume anything regarding student knowledge of college coursework.
• Be aware of your language. Student may not be familiar with many terms used in a college setting.
Just because we use them every day does not mean all students know their meaning. If a student
is unfamiliar with terms such as pre-req/co-req, semester, gen ed, major, orientation, etc., it
could seem like they are encountering a foreign language. Constantly check-in to make sure they
understand.
• Make sure students understands that developmental coursework does not count toward their
Advising Framework
degree.
• Make sure the student understands that developmental coursework is not transferrable. However, in
some cases it could be used in lieu of placement testing at another community college-though that
would be at the discretion of that community college.
• Student must understand that in order to pass a developmental course they must earn a C or better.
• Student should understand the impact of developmental coursework on timeline to degree
completion.

Tips for Advising Non-Traditional/Adult Learners

Advising non-traditional students or adult learners requires advisors to do a lot of detective
work. It is crucial for advisors to be diligent in their information gathering regarding institutional
and non-institutional barriers to student success as adult learners can be at various stages of
their life and pursuing a degree for a myriad of reasons. Career Changers with earned degrees,
the unemployed, first-time students, the under-employed, and career climbers (those seeking a
specific credential in order to receive a promotion) are just some of the roles non-traditional/adult
learners fill. This student population may have returned to college after a traumatic life event and
are seeking to re-invent themselves-the recently divorced or unemployed are good examples.
• Their decision-making can be clouded as they often want to achieve their recently identified
goal as soon as possible. This can lead to poor decisions regarding realistic course-load and
work/life balance assessments.
• This population brings with them a number of potential anxieties that must be appropriately
addressed:
- Technology Anxiety
- Age Anxiety-Being the oldest person in all or some of their classes
Advising Our Students

- Math Anxiety
- Low Educational Self-Perception
- Low Academic Expectations
• Advisors should introduce numerous student support services as well as academic support
and tutoring for students concerned about specific areas.
• Advisors should reiterate the diversity of our student population that includes dual-
enrollment students as well as senior citizens.
• Advisors should make sure students are comfortable with technology needed for student
success at MWCC (email, iConnect, Blackboard, etc.), offer their assistance in helping students
familiarize themselves with college technology, and refer students to library computer lab that
has available staff to help.
• This student population may have difficulty identifying themselves as college students due
to the other identifying factors in their lives. It’s important for advisors to help adult learners
cultivate an identity as a student.

Tips for Advising Veterans

Advising Veterans has become an increasingly important role of the college community. As more
and more Veterans return from combat and pursue educational opportunities the need for greater
awareness and support increases. Veterans present various administrative and professional challenges
for advisors, especially advisors unfamiliar with their unique needs. The following are important
things to keep in mind when advising Veterans.
• Make Veterans aware of our Veterans Success Center which provides veterans with their own
space (couches, chairs and study area), computers, and support staff.
• Veterans must submit their paperwork through the Veterans Administration in order to take
advantage of the GI Bill. Advisors should refer them to the Veterans Success Center for answers
to specific questions regarding the process but advisor should know that paperwork can be
submitted online via www.va.gov .
• IT CAN TAKE UP TO 90 DAYS TO PROCESS PAPERWORK THROUGH THE VA SO IT IS
CRUCIAL THAT VETERANS APPLY ASAP.
• Advisors must recognize the intense impact of combat on returning veterans and work with

each individual to understand their concerns and needs.
- Cycle courses may not be a good option as their accelerated format can create heightened
anxiety and pressure.
- Logistical issues within the classroom such as seating arrangements can be problematic.
- Many returning veterans prefer to take classes with older student populations.
- Self-advocacy and communication with the campus community must be continually
emphasized and encouraged.
• Advisors must be cognizant of the difficulties Veterans have re-adjusting to civilian life and work
with each Veteran to ease this transition by showing an active interest in the difference between
service life and civilian life and a committed attitude toward the individual success and well-
being of the student.
Contact Information:
Kristine E. Larkin Thomas Tobin
Assistant Project Director - Veterans Center Counselor Career Development/Veterans Affairs
klarkin@mwcc.mass.edu ttobin1@mwcc.mass.edu
978-630-9408 978-630-9534

Tips for Advising First-Generation Students

A First-Generation College student is a student that comes from a family where neither parent
completed college. These students enter higher education with a distinct disadvantage as they have
little or no familiarity with college culture and the responsibilities that come with being a college
student. These students require a great deal of support especially during the first year as they
acclimate themselves to the college experience.
Below are some tips for advising first generation college students.
• Be aware of your language. The student may have little or no understanding of terms we use
everyday such as semester, pre-req, major, financial aid, CPT, etc.
• Advisors must create a warm and welcoming environment for all students but body language
and tone are even more crucial when advising first-generation students. It is imperative that they
know they are not alone in this process and that we are committed to their success.
• Supporting first-generation students in all areas of financial planning is essential. Many students
rely on their parents to help them understand the financial aid process. First-generation students
often lack that element and thus must be heavily supported in their financial planning process.
• Advisors must connect first-generation students to available campus resources. However, the
function of those resources must also be explained in great detail. For instance, first-generation

students may not be familiar with how the Academic Support Center operates so an explanation
of the various services provided in the Academic Support Center as well as how to access those
services is important.
• All first-generation students should be made aware of our TRIO programs (see support services
section, Visions and Rx). These federally funded programs support first-generation students.
Students must apply and meet program eligibility.

Tips for Advising Re-Admitted Students

A re-admitted student is a student who has been absent for one or more years since their last date of
attendance at MWCC. The students are also sometimes referred to as “stop-outs”. It is imperative that
these students are made aware of policies and programs that may benefit them as well as all available
campus support that may help them make this experience at MWCC a more positive one than the
last. Below are some things to keep in mind when advising re-admitted students.
• Re-admitted students have often had a major life event interrupt their educational and
career plans.
• Their re-enrollment can often be part of a larger pattern of repeated behavior-enrolling,
withdrawing, dropping out. It is important to identify past experiences and how this experience
will differentiate from the past.
• It is imperative for these students to connect with support services as early as possible so they
know they have help and don’t feel lost, overwhelmed, or left behind. Making that campus
connection is huge for students in generating initial success and building upon that success.
• Appropriate course-load is crucial for re-admitted students. Often times their lives have changed
dramatically since they were last enrolled and setting them up for success right off the bat is
crucial in providing a framework of success to build upon. Going slow and working toward a full
course-load might be appropriate in many cases, though not all.

Advising International Students

• Advising International & Out of State Students
- It is less expensive for International and Out-of-State students to register for evening, off
campus, online, or “S” courses (day courses taught by adjuncts).
- Some online/LEO/DEV courses taught by full-time faculty are now treated like day courses.
Therefore, out-of-state and international students would pay the higher cost.
- Please note: It is very unlikely that students will be able to get all of the “less expensive” courses
that they need to fulfill the requirements for their programs. We are not obligated to get them
into all cheaper courses.
• International Students Studying on an F-1 Visa

- International Students who are studying in the U.S. on an F-1 visa have specific requirements
they must follow to maintain their immigration status.
Admissions: Advising:
John Walsh Glenn Roberts
Director of Admissions Director of Enrollment Services
J_walsh@mwcc.mass.edu g_roberts@mwcc.mass.edu
(978)630-9194 (978)630-9237
Aaron Spencer
Assistant Director of Admissions
a_spencer@mwcc.mass.edu
(978)630-9135

Transfer and Career Advising

There are two very distinct types of transfer students-those transferring into Mount Wachusett
Community College and those seeking to transfer out. When advising each of these very different types
of students it is important to always keep in mind what is most important to this student group as well
as the existing college resources available to help them make their important decisions.
It’s good to keep the following in mind when advising these students:
Students Transferring In
• Students transferring credit into the college must know that the maximum number of credits a
student can transfer in is 30.
• Students transferring in may be doing so for various reasons and may be at various points in their
education, career, and life. It’s important to understand the student’s educational goals and history.
For example, you may see a student with an earned bachelor’s or even master’s degree returning to
school for a career change (most common with older students returning to pursue a health career).
• Students transferring in may have financial or other holds that prevent them from acquiring an
official transcript from a previous institution-in these cases, students must be aware of how that
impacts their education here. No institutional credit can be applied to their degree without an
official transcript.
Students Transferring Out

• Students who identify transferring out as an educational goal are generally most concerned with
how earned and future credit will transfer to the bachelor’s degree program of interest.
• Frame all explanations of how courses will transfer to other institutions within the framework of
the appropriate agreement (Mass Transfer, Transfer Agreement, 3 Plus One) and point students to
resources that will help them decipher how various schools evaluate transfer credit (online transfer
dictionaries, course equivalencies, etc.).
• Help students understand how these evaluation tools are used and how to apply the information
gained from them.
• 2+2 Transfer agreements-require associates’ degree completion, generally allow student to enter
as a junior. Current transfer agreements and suggested courses for many are listed on the transfer
advising website, http://transfer.mwcc.edu .
• MassTransfer-program through the commonwealth of Massachusetts that links degree programs
at public community colleges to degree programs at public state universities. Provides different
benefits for students completing an associate’s degree in a linked MassTransfer eligible program. For
a complete list of MWCC degrees linked through the MassTransfer program visit the MassTransfer
website at www.mass.edu/masstransfer.
• 3 Plus One- program that allow students upon graduating from an Associate’s degree to complete an
additional year (up to 30 credits) at MWCC at MWCC prices before transferring to one of our four
year partnering schools to complete their last year of their Bachelor’s degree. Final year could be
done online, at the partnering four year school or satellite campus, or even at an MWCC campus.
Limari Rivera, Transfer Counselor
limari_rivera@mwcc.mass.edu
978.630.9197
To make an appointment, please call 978-630-9568

Career Advising
Academic advisors are increasingly called upon to provide students with preliminary career
counseling and advising. While academic advisors are by no means expected to be experts or have
extensive career counseling knowledge or experience, they must be able to articulate the connections
between academic programs and potential career outcomes. Advisors must be able to help students
identify potential career interests, and connect them to potential academic programs and transfer
options.
Further, advisors must be able to provide students with preliminary information gathering resources
and techniques while referring them on to more extensive career counseling. Below are a few things
for students to consider as well as some beginning resources for students unsure of their career goals.
Advisors Should:
• Encourage students to honestly assess themselves.
• Help students identify their interests, skills, passions, values, strengths and challenges.
• Discuss past or current work situations with students identifying areas of enjoyment (i.e. co--

workers, environment, etc.) as well as areas of dislike (i.e. schedule, pay, etc.).
Contact Information
Nancy Greenlaw
Associate Director of Transfer Services
n_greenlaw@mwcc.mass.edu
978-630-9321

Resources:
Massachusetts Career Information System (MassCIS): http://masscis.intocareers.com/
• Excellent information gathering tool for students
• Career information as well as information regarding colleges and programs in Massachusetts
• Financial aid resources and scholarships
• Various online career assessment tools

America’s Career InfoNet:
http://www.acinet.org/acinet/
• Excellent resource for user-friendly employment and industry trend statistics
• Great career and industry information
• Practical tools such as salary information and resume and interview techniques
• Job search and networking techniques

O*Net:
http://www.onetonline.org
• Great resource for green industry
• Offers different search mechanisms such as searching by careers with a “bright outlook”
• Can search careers by different skills

The Occupational Outlook Handbook:
http://www.bls.gov/oco/
• Great resource for in depth career information
• Can be a little intimidating to students so walk them through this tool
• Can be found on the Bureau of Labor Statistics Website
• Provides valuable career information regarding trends, salary, employment outlook, as well
as common tasks

Financial Planning
Financial Aid Basics
To be eligible for Financial Aid you must:
• Complete the Free Application for Financial Student Aid online at www.fafsa.ed.gov
• Be accepted in a degree or certificate program
• Be a US citizen or permanent resident
• Demonstrate financial need
• Maintain satisfactory progress according to college policy.
• Students must list MWCC’s federal school code on the FAFSA application, which is 002172. They
may also complete a paper FAFSA and apply through the mail, but this takes 4-6 weeks. It is
recommended that students complete the FAFSA online.
• When the SAR is received, the MWCC Financial Aid Application and verification materials will be
sent to the applicant. These forms must be returned to the office of financial aid within 2 weeks
of their receipt. Students may print the forms required for completion of the financial aid process
through links on the Financial Aid page of the MWCC website. Students should only submit forms
requested directly by the MWCC office of financial aid, since not all applicants are required to fill
out every form.

• The Financial aid process can be lengthy, so students should allow at least 3-4 weeks prior to
their enrollment for all paperwork to be finalized. When the process is complete, they will receive
an email from the Financial Aid office outlining the type and amount of assistance that they
qualified for. These emails will be sent starting in early May for applicants who have completed
the application correctly and provided all required documents. Late applicants will have their
applications considered for an award on a rolling basis.
• Part-time students MAY be eligible for financial aid.
• Students MAY be eligible for summer aid.
Financial Aid Office
978-630-9169
Bookstore Credit
Some low-income students receive enough grant funding to cover the entire tuition and fees bill,
including book expenses. Other students may receive partial grant funding and choose to borrow a
student loan to cover remaining tuition, fees and book charges. At times, students will not qualify for
any grant assistance but can borrow a student loan to pay for part or all of their tuition, fee and book
expenses. There are situations where the maximum student loan and other aid awards may not cover
direct educational expenses. When the aid awards are greater than the tuition and fee bill, an advance
of this difference will be made in the form of a bookstore credit. Students can view this credit in
WebConnect should they qualify.

PAYMENT PLAN Aspire Strategy | Funded by Title III
Advantages
• Easy online enrollment • Flexible payment options
• Monthly payment plan • No interest
Payment Methods
• Automatic bank payment (ACH) • Payments are processed on the 5th of each month
• Credit card/debit card and will continue until the balance is paid in full.
Cost to Participate
• $30 enrollment fee per semester • $1 enrollment fee for an immediate full payment
(ACH & credit card) • $25 returned payment fee if a payment is returned
Simple Steps to Enroll in the Payment Plan

1. Go to www.mwcc.edu 5. Click on “MWCC Interest-Free Payment Plan (FACTS)”
2. Click “Register Online,” 6. Select the term
then log in 7. Click the “e-Cashier” logo
4. Click on “Student & Financial Aid”
Target Dates to Enroll By:

Fall 2011 (e-Cashier available on May 15, 2011. Full payments may be made on e-Cashier)
Last day to enroll online Req down payment # of payments Months of payments
June 2 none 6 June – November
Financial Planning
July 30 none 5 July – November
Aug 3 none 4 August – November
Sept 14 25% 3 October - December
Spring 2012 (e-Cashier available on Nov 1, 2010. Full payments may be made on e-Cashier)
Last day to enroll online Req down payment # of payments Months of payments
Dec 1 none 5 December – April
Jan 3 none 4 January – April
Jan 24 25% 3 February – April
NOTE: All down and full payments are processed immediately!
• Students should not assume their balance will automatically be adjusted if financial aid is received or
a class is dropped or added.
• Students should review their agreement balance online through My FACTS Account or call the
MWCC Student Account’s Office at 978-630-9149 to confirm the change.
Have additional questions on how the payment plan works?

Refer to the “Frequently Asked Questions” or “How e-Cashier Works” links located on
the toolbar of e-Cashier. Nelnet Business Solutions (formerly FACTS Management Co.)
For additional help, please call us at 800-609-8056

Customer service representatives are available
Monday - Thursday Friday
7:30 AM - 7:00 PM (CST) 7:30 AM - 5:00 PM

All Massachusetts residents

are required to be insured.
Health Insurance
• Students taking 9 or more credits will automatically be billed and signed up for insurance through
MWCC. If students can provide proof that they are covered by another plan this cost will be
deducted from their bill. The fee under the new college plan (Harvard Pilgrim) will be $928 for the
year (2011-2012). This is a significant cost to students so those eligible to waive the fee should do
so. Coverage runs from September 1st through August 31st of the following year.
• For the year 2011, health coverage for students through the college insurance plan will not
begin until September 1st due to the change in carriers. It is important for students to know
that though their bill will reflect the fee, their coverage will not kick in until September, 1.
Students taking less than 9 credits are not eligible for MWCC student insurance.
• Important points of the MA health insurance law for advisors to communicate to students:
-Young adults can stay on their parent’s health insurance for up to 2 years after they are no longer
Financial Planning
dependent OR until their 26th birthday.
-Young Adult Plans offer unsubsidized, low-cost products through the Connector (see below) to
residents 19-26 years of age who do not have access to MassHealth or employer health coverage
(either on their own or as a dependent).
• Health Insurance Waiver: If students have comparable health insurance through another carrier,
they may waive the charge. Due to the change in insurance carriers, as of April 2011, this process
is still being defined and will be updated as soon as possible. The waiver form will be available
at www.commonwealthstudent.com a customized MWCC page is currently under construction
through this site.
- Students are eligible to waive the insurance fee beginning on July 1st and must do so before the
“cancellation for non-payment date in August”.
- The waiver must be completed no later than the first day of classes or students name will
be submitted to the insurance company. Once submitted there will be no waiver or refund of
the fee. Please note: “free care” (Health Safety Net or Commonwealth Care) does not constitute
comparable coverage.
For more information on obtaining affordable health insurance visit

www.masshealthconnector.org.
Students that want details of the school plan can visit

www.universityhealthplans.com/intro/MassCC.html

Tips for Advising Health Career Students

Due to the selective nature of some health career programs these students represent a distinct student
population at open enrollment institutions. While providing clear and accurate information is an
essential role of the advisor when dealing with all student populations, it is particularly important
when advising this student population due to the sometimes confusing nature of course sequencing,
multiple steps acceptance into the program, and selective admissions process. The following are
things to keep in mind when advising students who express interest in one of our health programs.
Please see the individual program sheets on the following pages for more specific information.
• First and foremost, students must understand how health programs at the college are academically
structured., i.e. you cannot take nursing classes until you are accepted into the nursing program.
• Students must understand the admissions requirements of their program of interest.
• Students must understand that there is no guarantee of acceptance into these programs. Space is
limited and these programs are very competitive.
• Students must understand that should they not be accepted to their program of interest they will
need to re-apply and will be evaluated against a new group of students every year.
• Students must understand the course sequencing involved with health programs and the various
steps involved before applying.
• Finish pre-requisite coursework
• Complete required TEAS testing with appropriate score levels
Selective Program
• Submit Application by required deadline
• Have a back-up plan
Advising
For more information or questions contact:
Eileen Costello
Dean of Health Sciences and Community Service Programs
e_costello@mwcc.mass.edu
978-630-9235

Health Science Advising

Selective Admissions
While most of MWCC’s certificates and degrees are open admissions, several Health Science programs
are selective, meaning students must apply to the program.
Program Deadlines
Program Priority Deadlines

LPN Bridge Program to Nursing (Advanced Placement) January 15 for Devens, May start
Clinical Laboratory Science (CLS) May 1, September start
Massage Therapy (MTC) March 1, September start
Dental Hygiene (DHY) February 1, September start
Dental Assisting Certificate April 1
Nursing (NU/NUE) January 15, September start
Practical Nursing (PN) September 1 for Gardner, January start
Physical Therapy Assistant (PTA) June 1 for September start
Selective Program
Students working toward most of these programs are placed into the Allied Health Degree (GSAH),
Students typically enroll in this program first, complete prerequisite and co-requisite courses, and
Advising
then apply to the selective program.
When advising these students, make sure to explain to them that they are enrolled in the General
Studies - AHD designation and are working on admission to the selective program. However, when
advising them about course selection, you should TYPICALLY USE the selective program curriculum.
• For example, for a potential Nursing student, use the NU curriculum to advise, NOT the AHD
curriculum
• A student DOES NOT need to complete the entire General Studies or AHD curriculum before
they can apply to the selective program
• Some students may want to complete AHC or AHD before or instead of applying to selective
program
Details about each of the selective programs can be found in the College Catalog.
Make sure to refer students to info sessions (info in the Enrollment Center or on the Homepage).
For more information or questions contact:

Admissions Office
978-630-9204

TEAS Test New Cut off Scores for Nursing Requirements
TEAS 4.0 Scores Before March 1, 2011

Program Composite Score Math Science English Reading
Nurse
Education N/A 50% 55% 70% 75%
Practical
Nursing 60% N/A N/A N/A N/A
Teas V Scores Starting March 1, 2011

Adn Program N/A 53.3 43.8 56.7 59.5
Pn Program N/A 40.0 29.2 46.7 47.6
TEAS V® TEST OF ESSENTIAL ACADEMIC SKILLS

What is the Test of Essential Academic Skills?
The Test of Essential Academic skills (TEAS) is a four part, web-based, supervised assessment that includes
subtest in Reading, Mathematics, Science, and English language usage. The TEAS Test was developed by
Assessment Technologies Institute (ATI) to predict the academic readiness of applicants prior to admission into a
healthcare program. There are 170 questions in total on the test.
The total testing time for all four test areas is 3 hours and 29 minutes. The amount of time allotted for each
subtest is:
• Reading = 58 minutes 48 questions

Paragraph and Passage Comprehension
Informational source Comprehension
• Mathematics = 51 minutes 34 questions
Numbers and Operations
Algebraic Applications
Data Interpretation
Measurement
• Science = 66 minutes 54 questions
Human Body Science
Life Science
Earth and Physical Science
Scientific Reasoning
• English and Language Usage = 34 minutes 34 questions
Grammar and Word Meanings in Context
Spelling and Punctuation
Structure
The TEAS Test is a computer based test, requiring only that you are able to point with a mouse and select
the answer. Scoring is automatic; you will receive your score when you have finished the test.

Why do I need to take the Teas Test?

Mount Wachusett Community College (MWCC) has made the TEAS Test a requirement for admission to the
Associate Degree in Nursing and Practical Nursing Certificate programs as of 2009 academic year. MWCC has
set the following standards on TEAS Test scores for admission to improve the success of students in completing
the program and obtaining licensure and certification.
MWCC strongly recommends that applicants complete program pre-and-co-requisite courses especially
English Composition I, Math and a four-credit lab science before taking the TEAS Test to enhance their
knowledge base.
Registration and Payment

The registration fee is $50.00 which is nonrefundable/nontransferable. Applicants who cancel or fail
to show up on the date of the test will be required to complete another registration form and pay the full
registration fee when rescheduling. Students are allowed to take the TEAS Test only twice within a one year
span. Should you need to retest it is advisable to wait at least 30 days with remediation. To retest the applicant is
required to complete the registration with ATI and pay the $50.00 fee.
The registration payment of $50.00 must be paid by credit card to ATI when you register on-line. All exams
are administered by appointment at the Gardner Campus in Testing Services, Room 128C (to the right of the
Library).
If you need to cancel or change your appointment you must call ATI 913.685.2740 at least 48 hours prior to
your test date.
Preparation for the TEAS Test

There are several available study options for TEAS V, including online and/or book practice assessments and a
study manual. Go to www.atitesting.com/onlinestore for more information. The study manual is available at our
bookstore.
Also go to www.testprepreview.com , select TEAS Test Practice.
On the Day of the Test

• Students must bring a valid picture ID to be admitted into the testing room.
Students will not be allowed to take the test without photo identification
• Please arrive 15 minutes before the starting time.
• Students will receive their test results before leaving the testing site.
• Calculators are not permitted in the testing room or during the test.
• Pencils and scrap paper will be provided and collected when the test is completed.
• Cell phones, IPods, pagers (and other electronic devices) and books, notes or study guides are prohibited from
use during the test session. Any applicant using any of the above during the test session will be asked to leave
the testing room immediately.
• Test dates are subject to change.
• Registrations are accepted on a first come, first served basis. Seats are limited.
Affective March 2011 TEAS test will be TEAS V and the fee will be $50.00.
Testing Days And Times
Adn Program N/A 53.3 43.8 56.7 59.5
Pn Program N/A 40.0 29.2 46.7 47.6
GO TO www.atitesting.com AND REGISTER ONLINE.

Application Deadline:
January 15, ________
RN Advising Sheet
Note: In order to apply to the RN program at MWCC, you must have completed a 4 credit lab science with a C+ or higher and MAT 126 or higher with
a C+ or higher. However, in order to be a competitive candidate for admissions, you should follow the advising guidelines below. ALL students are
STRONGLY ENCOURAGED to attend a Health Information Session in addition to meeting with a Selective Program Advisor.
Courses Grade Semester of Courses Grade Semester

Completion/Plan of Completion/Plan
MAT 126 Experience
(C+ OR HIGHER) In Health Field
BIO 203 Earned Degrees
BIO 204 Credits Completed

At Mwcc Vs. Transfer
BIO 205 TEAS Test
ENG 101 Per 126/130

(non-point earner)
ENG 102 HUM + BUS Elective

(Non-Point Earners)
PSY 105 NUR 099 (Minimal Point

Earner, Not Required)
PSY 110
• TEAS Test must be completed PRIOR to admission deadline and results are good for 3 years from date of test.
• Sciences must be completed within 5 years of date of application.
• All BIO, MAT, and NUR courses require a C+ or better for promotion to the next level.
• Students will not earn points toward admission for any grade less than a C+.
• Students must earn a 65 or higher on the college level math portion of the placement test to test out of the math requirement. If they test out of the math they do
NOT need to take a replacement math. Students are advised to complete MAT 126 or higher with a C+ or higher whenever possible.
• English requirements are different for non-native speakers. Test of English as a Foreign Language (TOEFL) scores required if applicable. Please see pages 21-22

of the college catalog.

• Note: Selective program admission requirements change each year. Please check back with an advisor or admissions representative.
September 1,________
LPN Advising Sheet
Note: In order to apply to the LPN program at MWCC, you must have completed MAT 126 or higher with at least a C+. However, in order to be a
competitive candidate for admissions, you should follow the advising guidelines below. ALL students are STRONGLY ENCOURAGED to attend an
Admissions Information Session in addition to meeting with a Selective Program Advisor.
Courses Grade Semester of Completion/Plan

MAT 126 (C+ OR HIGHER
BIO 115 or (BIO 203 & 204)
ENG 101
PSY 105
PSY 110
EXPERIENCE IN HEALTH FIELD
EARNED DEGREES
CREDITS COMPLETED AT MWCC VS. TRANSFER
TEAS TEST
• TEAS Test results are good for 3 years from date of test. The TEAS test must be successfully completed prior to the admission deadline.
• All BIO, MAT, and NUR courses require a C+ or better for promotion to the next level. Although all courses other than MAT do not require a C+ or better for ADMISSION to
the program, students will not earn points toward admission for any grade less than a C+.
• Students must earn a 65 or higher on the college level math portion of the placement test to test out of the math requirement. Students are advised to complete MAT 126 or
higher with a C+ or higher whenever possible.

January 15, ________
Bridge Advising Sheet
Note: In order to apply to the Bridge program at MWCC, you must have completed MAT 126 or higher with at least a C+, ENG 101, PSY 105, and BIO 203 with a C+ or
higher. You must also hold a current LPN license and have worked as an LPN for one year. However, in order to be a competitive candidate for admissions, you should
follow the advising guidelines below. ALL students are STRONGLY ENCOURAGED to attend an Admissions Information Session in addition to meeting with a Selective
Program Advisor.

MAT 126 SOC 103
(C+ OR HIGHER)
BIO 203 Experience In

Health Field
BIO 204 Earned

Degrees
BIO 205 Credits
ENG 101 Completed At Mwcc

Vs. Transfer
ENG 102 TEAS Test
PSY 105 PER 126/130 (non-point

earner)
PSY 110 HUM + BUS Electives
(non-point earners)
NUR 099 (minimal
point earner, not required)
• TEAS Test results are good for 3 years from date of test. The TEAS test must be successfully completed PRIOR to the admission deadline.
• All BIO, MAT, and NUR courses require a C+ or better for promotion to the next level.
• Although elective courses do not require a C+ or better for APPLICATION to the program, students will not earn points toward acceptance for any grade less than a C+.


February 1, ________
DHY Advising Sheet
Note: In order to apply to the DHY at MWCC, you must have completed MAT 126 or higher with a C+, BIO 203 and 204 with a C+ or higher, ENG
101, and PER 130. However, in order to be a competitive candidate for admissions, you should follow the advising guidelines below. ALL students are
STRONGLY ENCOURAGED to attend an Admissions Information Session in addition to meeting with a Selective Program Advisor.

MAT 126
(C+ OR HIGHER) SOC 103
BIO 203
(C+ OR HIGHER) PSY 105
BIO 204 Experience in Health Field

(C+ OR HIGHER)
ENG 101 Earned Degrees
PER 130 HUM/BUS Elective

(non-point earner)
BIO 205 Credits Completed at

MWCC VS. Transfer
EN
G 102

• All DHY courses require a C+ or better for promotion to the next level.
• Certified Dental Hygienist Assistants or applicants holding a Certificate in Dental Hygiene will receive additional points toward their acceptance.

March 1, ________
CLS Advising Sheet

Note: In order to apply to the CLS at MWCC, you must have completed MAT 126 or higher with at least a C+, ENG 101, BIO 203, BIO 204, BIO 205, CHE 203,
PLB 101, CLS 102, & CLS 103. However, in order to be a competitive candidate for admissions, you should follow the advising guidelines below. ALL students
are STRONGLY ENCOURAGED to attend an Admissions Information Session in addition to meeting with a Selective Program Advisor.
Courses
Semester of Grade
Courses & Other Experience Grade Semester
MAT 126 CLS 102
(C+ OR HIGHER)
ENG 101 CLS 103

(C+ OR HIGHER)
BIO 203 CLS 104

(C+ OR HIGHER)
BIO 204 Experience in Health Field

(C+ OR HIGHER) (not req. but recommended)
BIO 205 Earned Degrees

(C+ OR HIGHER)
CHE 203
Credits Completed at
(C+ OR HIGHER) MWCC VS. Transfer

PLB 101 Attendance at a CLS
(C+ OR HIGHER) Information Session

• Sciences must be completed within 5 years of date of application. Students working in the health care field may petition to the CLS Department to have older science credits
accepted. Absolutely NO lab sciences older than 10 years will be accepted.
• All PLB, BIO, MAT, and CLS courses require a C+ or better for APPLICATION to the program and advancement to the next level.
• Students cannot test out of the math requirement via the CPT. They must complete a math (or use transfer/CLEP/DANTES credits).
Note: Selective program admission requirements change each year. Please check back with an advisor or admissions representative.

Selective Health Program

Advising
June 1, ________
PTA Advising Sheet
Note: In order to apply to the PTA program at MWCC, you must have completed MAT 126 or higher with a C+ or higher, and a 4 credit lab science with a C+ or
higher (pref. BIO 115 or 203). However, in order to be a competitive candidate for admissions, you should follow the advising guidelines below. ALL students
are STRONGLY ENCOURAGED to attend an Admissions Information Session in addition to meeting with a Selective Program Advisor.
Courses Grade Semester of Completion/Plan

MAT 126 (C+ OR HIGHER)
BIO 203 (C+ OR HIGHER)
BIO 204 (C+ or Higher)
ENG 101
ENG 102
PSY 105
PSY 110
EARNED DEGREES
CREDITS COMPLETED AT MWCC VS. TRANSFER
HUMANITIES ELECTIVE CIS 127 OR OTHER BUSINESS ELECTIVE
CIS 127 OR HUMANITIES ELECTIVE

• All BIO, MAT, and PTA courses require a C+ or better for promotion to the next level.
• Students will not earn points toward admission for any grade less than a C+.
• Students must earn a 65 or higher on the college level math portion of the placement test to test out of the math requirement. If they test out of the math they do NOT need to
take a replacement math. Students are advised to complete MAT 126 or higher with a C+ or higher whenever possible.

Disability Services
Disabilities defined in section 504 of the Americans With Disabilities Act include but are not limited
to:
• Autism Spectrum Disorders • Diabetes
• Attention Deficit Disorder/ • Epilepsy
Attention Deficit Hyperactivity Disorder • Heart Disease
• Post Traumatic Stress Disorder • Multiple Sclerosis
• Traumatic Brain Injury • Muscular Dystrophy
• Blindness/Visual Impairment • Psychiatric Disability
• Cancer • Orthopedic Impairments
• Cerebral Palsy • Specific Learning Disabilities
• Deafness/Hearing Impairment • Speech Impairment
College Services
There are various types of assistance available to support students with disabilities. Mount Wachusett
Community College offers:
• Low distraction testing rooms • Personal counseling
• Reserved parking • Taped lectures
Support Services
• Elevator privileges • Computer-assisted instruction
• Notetakers/scribes • Consultation with faculty
• Extended time exams/alternative testing addressing individual issues
• Specialized tutorial services • Assistance in obtaining auxiliary aids
• Adaptive technology
Donna Thibault Amy LaBarge
Coordinator for Students with Disabilities Transition Counselor for Students with Disabilities
d_thibault@mwcc.mass.edu a_labarge@mwcc.mass.edu
978-630-9120 978-630-9330
Elaine Murray (evening students) Joyce Kulig - Visions

Perkins Advisor-Disabilities Learning Disabilities Specialist (Visions)
e_murray@mwcc.mass.edu j_kulig@mwcc.mass.edu
978-630-9116 978-630-9185

Advising Students with Disabilities

If a student has a disability that is evident, (as in the case of a student bringing an interpreter to the
meeting, or a cane, or comes in a wheelchair), the advisor may give student specific information about
the disability services at MWCC. Students must come through the Student Disabilities Office and meet
with a counselor to get accommodations. Any time a student discloses a disability, the advisor should
refer the student to the Disability Services Office.
Otherwise, an advisor must never assume a student has a disability unless he/she discloses it to
the advisor. An advisor may never ask or imply about a student’s disability, even if a disability is
suspected. However, there are conversations that all advisors should engage in with their advisers that
may reveal information relating to a disability.
Advisors should have discussions with students regarding the following topics and should a disability
be revealed a referral should be made:
• Past educational experiences and interests (i.e. high school, previous college coursework, etc.)
• Academic strengths and weaknesses
• Learning styles
Support Services
• College culture/ academic environment-what to expect in the classroom both in terms of the
physical environment and academic expectations

Personal Counseling Services

The personal, academic, and social adjustment of each student is a prime concern of MWCC.
Professional counselors are available to assist students with:
• Personal concerns
• Understanding feelings and attitudes, values, and life-styles
• Educational development
• Academic concerns related to a disability
• Career planning
• Referrals to community resources
Our goal is to:

• Provide a private, confidential, supportive environment
• Help students overcome barriers in order to maximize their educational opportunity
• Facilitate the process whereby students may work toward a satisfying and meaningful
lifestyle
Counselors are professionally trained and experienced in helping students deal effectively with personal
Planning
Support Services
difficulties. They maintain strong ties with community mental health agencies and refer students for
assistance with problems that are outside the scope of college counseling.
Hours:
Services are generally available from 8:00 a.m.-4:00 p.m. on the Gardner Campus. Other times may be
Financial
available by arrangement. For students who cannot easily come to the Gardner Campus, the College
Counselor may be contacted by e-mail at nkennedy@mwcc.mass.edu .
Confidentiality:
Confidentiality will be maintained by adherence to the ethical standards of recognized professional
organizations. These standards provide, with some limitations, assurance that a student may address
his/her concerns openly with the counselor. Confidentiality is discussed with the student when he or
she first visits a counselor.
Personal Counseling and Advising:

Personal counseling services are an invaluable resource to students on any campus. Still, advisors can
struggle with how and when to refer students to personal counseling. It can be difficult for advisors
without a counseling background to recognize when a student needs greater support than that which
the advisor is capable of providing.
Nancy Kennedy
College Counselor
n_kennedy@mwcc.mass.edu
978-630-9178

Personal Counseling Services (continued)

Below are some tips for how to approach students in distress as well as signs to look for when
considering a referral.
• Always respect what the student chooses to share.
• Help determine course of action.
• Refocus on manageable area of the problem.
• DO NOT JUDGE OR CRITICIZE!
• Help identify useful campus resources.
• Help the person recall constructive methods used in the past to cope; get the person to agree
to do something constructive to change things.
• Attempt to address the person’s needs and seek appropriate resources.
• Always respect the student’s perspective and values, even if they differ widely from your own.
Things to look for when considering a referral to personal counseling

• Changes in personality.
• Aggressive or abusive behavior to self or others.
• Inappropriate behaviors or emotions based on the situation.
Support Services
• Signs of depression (no visible emotion s or feelings, appears lethargic, loses weight,
looks exhausted and complains of sleeping poorly, displays feelings of worthlessness or self-
hatred, or is apathetic about previous interests).
• Unusual patterns of behavior such as not eating or excessively eating.
• Deteriorating academic performance (poor attendance or extended absences from class).
• Alcohol or other drug use.
• If a student threatens harm to his/her self or others, please contact security at ext. 150.
A follow-up call should also be made to the college counselor at ext. 170.
Additional Information:
Visit the personal counseling website at www.mwcc.edu/services/counseling

Academic Support Center

• Drop-in tutoring in math and writing
• Tutoring in other subjects by appointment
• Open computer labs
• Wireless Access
• Summer and evening hours
• Math and English textbooks, dictionaries and thesauruses
• Handouts in MLA, APA, and other aspects of writing
• Adaptive Lab resources for students with documented disabilities include: extended time
and lower distraction testing; alternative format for testing; scribes; and audio texts available
through RFB&D and publishers’ e-Files
Hours of Operation
The Academic Support Center is open
8 a.m. - 7 p.m. 8 a.m. - 4 p.m.
Drop-in hours for writing and math tutoring, Gardner campus, Room 116
Support Services
8 a.m. to 7 p.m. 8 a.m. to 4 p.m.
Leominster and Devens Campus tutoring
Math tutoring by appointment only. Writing tutoring by appointment only.
Contact Information
JoAnn Donovan
Assistant Dean, Academic Support Services
j_donovan@mwcc.mass.edu
978-630-9325

Effectively Using the Academic Support Center in Advising

The Academic Support Center is a crucial tool for student success. However, advisors often struggle
with when to recommend a student seek out the center and access the wide variety of services available.
Below are some things to keep in mind when advising students and considering a referral to the
academic support center.
• The Academic Support Center is a resource for ALL students, not just struggling students. All
students should be familiar with the services available to them through the Academic Support
Center.
• Be sure to check the Academic Support Tab within “The Link” advising tool
• Be proactive in your referrals. Should a student express concern or anxiety about a particular
subject or skill (i.e. writing, math, reading) referring them to the Academic Support Center can be
a means of addressing the issue before it causes them academic hardship.
• While Math and Writing tutors are always available for drop-ins, tutoring in other areas can be
made via appointment. So encouraging students to recognize and self-asses their comfort level
with their courses early in the semester is crucial so that appropriate tutoring can be arranged if
needed. Tutoring in specialized subject areas can take longer to arrange.
• Use the academic support center for isolated academic struggles as well as ongoing issues.
Support Services
The Academic Support Center can be utilized as an ongoing tool aiding students in all aspects
of their academic pursuits, or by students seeking help with a particular topic or assignment. If
a high achieving student is really having trouble organizing a research paper, perhaps meeting
with someone in the Academic Support Center is appropriate to help them get on track with the
assignment.
• Should a student receive an academic warning or be placed on academic probation, connecting

them to the Academic Support Center is critical. Use academic events such as a warning to review
services available with students and where and how to access support. Walk them to the center
if necessary.

Visions Program
What is the Visions Program?
The Visions Program is an educational opportunity TRiO program funded by the United States
Department of Education. The Program helps participants (non-health science majors) persist in
college through graduation and assists those who wish to transfer to a four-year institution.
Who can participate?

In accordance with TRiO eligibility requirements, the Visions Program provides support services to
students:
• from families where neither parent has earned a four-year degree
• from limited-income backgrounds
• who have disabilities
Motivated students who meet at least

one of the above criteria are strongly
encouraged to apply.
What services does the Visions Program provide?
Support Services
Personal counseling
Academic advising
Career counseling
Professional tutors
Seminars/workshops
Transfer counseling
Services for students with learning disabilities
Learning communities
Annual awards ceremony and reception
Cultural/recreational activities
Student Leadership Program
Monthly newsletter
Tech center
Highly motivated staff
Contact Information
978-630-9297

Rx Program
The Rx Program is an educational opportunity TRiO program funded by
the United States Department of Education. The Rx Program helps student
participants persist in health science programs through graduation and assists
those who wish to transfer to a four-year institution.
Associate Degree
• Allied Health Concentration (GSAH)
• Complementary Health Care-Yoga Teacher Training (CHY)
• Dental Hygiene (DHY)
• General Studies—Clinical Laboratory Science Track (GSCL)
• General Studies—Dental Hygiene Track (GSDH)
• LPN Bridge to Nursing (NU)
• Medical Assisting (MAS)
• Nursing (NU)
• Physical Therapist Assistant (PTA)
Certificate
• Allied Health (AHC) • Complementary Health Care (CHC) • Practical Nurse (PN)
What services does the Rx Program provide?
• Test taking and study skills • Orientation to Healthcare Professional Options
• Tutoring for science courses • Financial Assistance for qualified students
• Individual math tutoring • Summer prep programs
Support Services
• TEAS and NCLEX preparation • Academic and transfer advising
Who can participate?
In accordance with TRIO eligibility requirements, the Rx Program provides support services to students:
• from families where neither parent has earned a four-year degree
• from limited-income backgrounds
• who have disabilities
Motivated students who meet at least one of the

above criteria are strongly encouraged to apply.
Visions and Advising:

• All advisors should be aware of these student support programs and how they function on
campus.
• Advisors should use information available to them through the MWCC Link Tool to refer eligible
students to the Visions and Rx programs.
• The Visions and Rx support programs should be part of all support services conversations that
take place with eligible students (see above for eligibility requirements).
• Students should be aware of the application process and limited space available in both the
Visions and Rx programs.
• Advisor should be familiar with the level of individualized care provided each member of these
programs as well as the variety of services offered students in both programs.
• All eligible students should be referred appropriately. WALK THEM THERE IF NECESSARY.
Contact Information
978-630-9297

FIPSE Veteran’s Success Center

MWCC was one of 15 colleges in the country selected to establish a Center of Excellence for
Veteran Student Success through a Fund for the Improvement of Postsecondary Education
(FIPSE) grant from the U.S. Department of Education. Serving as national models, the centers
are being created to help ease the transition to college life for veterans and their families, as well
as to provide ongoing support for current active members of the military and their families.The
mission of the Veterans Success Center at MWCC is to address the unique academic, financial,
physical and social needs of veterans transitioning from solider to student.
Advisors should always refer veterans to Kristine Larkin or Tom Tobin of the Veteran’s success
center. It is a critical component of student success among this increasing and evolving student
population. The Veterans Success Center provides students with all levels of assistance in
their transition to college as well as providing a physical space within the college specifically
designated for veterans. Computers and study space as well as support services are all available
through the newly developed center.
Advising Veterans can be challenging and complex. Refer to the tip sheet in this guidebook for
tools that may help during an advising session with a veteran. However, the most important piece
of advising veterans at MWCC is connecting them to this center which is presently located across
from Health Services right next to the LaChance Library.
Support Services
Below is useful information that can benefit veterans even before connecting with the Veterans
Success Center. This information can help students understand the process of applying for and
timeline of receiving benefits even before meeting with the Success Center to review the process.
Apply For Benefits

All information can be completed online in quick and user-friendly format.
Apply online on www.va.gov under GI Bill Benefits

Launch VONAPP and Apply for Benefits.
http://www.gibill.va.gov/apply-for-benefits/application/
If you don’t have the capability to apply online, you can call 1-888-GI BILL-1 (1-888-442-4551)
to have a form mailed to you.
Contact Information
Kristine E. Larkin Tom Tobin
Assistant Project Director Career Development
Veterans Center Counselor Veterans Affairs
klarkin@mwcc.mass.edu ttobin1@mwcc.mass.edu
Center of
978-630-9408 978-630-9534
Excellence
for Veteran
Student Success
Veteran’s Benefits - Determine your best Benefit
Where will you take classes?

Online/distance learning only
If you’re only taking distance or online classes, you won’t qualify for the monthly housing allowance under the
Post-9/11 GI Bill, but you can still receive the basic education allowance under the Montgomery GI Bill.
At least one on campus course
If you’re taking at least one course on campus and your rate of pursuit is greater than ½ time you qualify for the
monthly housing allowance under the Post-9/11 GI Bill.
Where will you be living when pursuing training?

The monthly housing allowance
Your monthly housing allowance is based on the E-5 with dependent rate: Basic Allowance for Housing for the zip
code where your school is located.
What rate will you study?
Full-time
If you study full-time and take at least one in-residence course, you qualify for the monthly housing allowance
under the Post-9/11 GI Bill.
Exception: Active duty members are not eligible for the monthly housing allowance.
Greater than half-time
Support Services
If you study at greater than the half-time rate, you qualify for the monthly housing allowance under the Post-9/11
GI Bill. Half-time or less You will not qualify for the monthly housing allowance under the Post-9/11 GI Bill unless
you are pursuing training greater than the half-time rate.
Collect Your Paperwork and Information

Dates and service status for each period of military service.
Dates and service status for each period of military service is used to determine your percentage of entitlement.
The Post-9/11 GI Bill benefit level is based on your aggregate qualifying active duty service, which is total service,
including separate periods.
All necessary documents.
The documents needed are: DD214 Certificate of Release or Discharge from Active Duty for most recent period of
active duty.
Transcripts for all periods of education after high school.
OPTIONAL: The routing or transit number and account number of a bank account to allow direct deposit of benefits.
If you are entitled to direct payment of benefits, such as the monthly living allowance, a stipend for books and
supplies, and/or the one-time rural benefit payment, the funds can be deposited directly to your bank account,
giving you the fastest access to your payments. The routing or transit number and the number of the account will
be required during the application process.
Certificate of Eligibility
Certificate of Eligibility is mailed to your home of record.
Congratulations on successfully completing the application process! You can enroll in classes at the school you
have chosen at any time.

CCAMPIS
The CCAMPIS Program (Child Care Access Means Parents in School) at Mount Wachusett
Community College is a federally funded program that provides child care subsidies to qualified
students who are enrolled part-time or full-time at any one of the three MWCC campuses (Garner,
Leominster, and Devens.) To qualify, students must be receiving financial aid. The CCAMPIS subsidy
is determined by the student’s EFC (Expected Family Contribution) and can be in the amount of
60%, 40%, or 20%of their child care costs.
Participating students must enroll their child/ren in one of 75 pre-approved child care providers,
all of which fall within a five mile radius of on e of the three campuses. Child care choices include
private home settings as well as child care centers, including the Garrison Center at MWCC’s Gardner
campus.
While involved in the program, students must check in with the CAMPIS coordinator on a regular
basis. In addition, students must volunteer at their child’s center once each semester and provide
documentation of their experience. Also, students must attend one workshop each semester. A
variety of workshops will be offered focusing on parenting issues.
Other services provided to students participating in the CCAMPIS program include the following:
Support Services
• Academic advising and regular monitoring of the student’s academic progress
• Career Counseling and employment information
• Referrals to community support services
For more information or to make an appointment contact:

Deirdre Moran
dmoran@mwcc.mass.edu
978-630-9190
Advisors should refer students to CCAMPIS if:

• The student has children. If a student is a parent then they should at the very least know of
CCAMPIS and what they offer.
• The student identifies concerns regarding reliable child care. Some students may have child care
lined up but have concerns over reliability. Encourage them to explore all options, including
CCAMPIS.
• A student has children and expresses concern over cost of child care. Child care is expensive!
CCAMPIS is a great option for those concerned over how to pay for good child care.
• Student’s ability to regularly attend classes has been compromised due to child care issues.

Community Resources
Battered Women’s Resources (BWR) MOC Child Care & Head Start Services
24-hour local hotline: 133 Pritchard St., Fitchburg, MA
978-537-8601 978-343-0185
Safelink State Hotline:
877-785-2020 National Suicide Prevention Hotline
Gardner Office: 1-800-273-8255
978-537-2306
www.bwri.ywcacentralmass.org Northeast Veteran Training and
Rehabilitation Center
3 Victory Lane, Gardner, Ma
Find MA Early Childcare Programs
978-632-1271
http://www.mass.gov/
www.veteranhomestead.org
under “serach” type:
Find Early Education & Care Programs
Rape Crisis Center of Central
Massachusetts (Fitchburg & Worcester)
Community Resources
First Concern Pregnancy Resource Center
24 Hour Toll Free HOTLINE:
2 High St., Clinton, MA
800-870-5905
1-888-657-1773 • 978-365-9817
www.firstconcern.net
firstconcnern@comcast.net Spanish American Center
Leominster, MA
978-534-5146
GLBT students
http://www.spanishamericancenter.org/
The GLBT National Hotline is a great resource
for individuals with questions about health and
relationships United Way of Central Massachusetts
1-888-843-4564 http://www.unitedwaycm.org or
http://www.glnh.org Dial 2-1-1 in MA.
2-1-1 helps you find free information on many
services; food, shelter, rent assistance, utility
Hope (House of Peace and Education, Inc.) bill assistance, childcare, counseling, senior
978-630-4752 services, disaster relief.
http://hopegardner.org/index.php
Montachusett Opportunity Council

Fuel Assistance, WIC, Meals on Wheels,
Education and Health assistance

Advising Nuts and Bolts

MWCC Career Ladders
What is a Career Ladder and how does it benefit students?
A career ladder is an educational strategy that positions the student to earn a credential and then
build upon that credential through further study. This strategy allows students to first earn a
certificate degree in an area of study and then pursue an Associate’s Degree in the same or related
area.
This educational approach ensures students complete the requirements for one credential before
moving on to pursue the requirements of the next. Associate’s Degree curriculums include the
certificate curriculum and thus while the student earns the certificate they are working toward an
Associate’s Degree.
By completing one credential before moving on to pursue the next the student protects themselves
should they be pulled away from college by outside responsibilities-work or family for example. If
they must leave college, a career ladder approach may at least put a student in a position to do so

with an earned credential that will be useful to them.
Below are a list of possible career ladders and their sequence:

Area of Study Program Sequence
Accounting CAA-BACA
Allied Health EMT/PLB-AHC-GSAH
Auto Tech ATC-ATD
Biotechnology BTC-BTD
Business Administration BUC/OAC/SBC-BAC/BA/BACA
Complementary Health Care CHC-CHY
Computer Graphic Design-Web CGWC-CGW
Computer Graphic Design-Print CGDC-CGD
Energy Management EGC-EGD
Human Services HSC-HS
Computer Information Systems ITC-CIS
Criminal Justice CJLC-CJL
Medical Office/Assisting MCC/MOC-MAS
Paralegal PLS-PLD
Nursing PN-NU/NUE


Math Flow Chart

Mathematics course flow chart (effective fall 2010)
MAT-090
MAT-092
MAT-096

MAT-140 MAT-128 MAT-126
MAT-143
MAT-141 MAT-163
MAT-211

Course Options for Developmental Students
Most of the courses listed may be taken concurrently with 099/100 level courses. You
should also consider Cycle courses for developmental students.
No Prereqs
ART 101 Introduction to Painting
ART 103 Introduction to Sculpture
ART 105 Introduction to Drawing
ART 113 Introduction to Studio
CGD 107 Designing Web Graphics
CIS 102 Computer Service & Repair (need understanding of DOS and computers) (only 1 credit)
FYE 101 First Year Seminar
MAT *** Appropriate Math Course
MUS 103 Music Skills & Theory I

MUS 104 Music Skills & Theory II (upon completion of MUS 103)
MUS 111 Voice (only 2 credits)
MUS 120 Musical Theatre Dance Styles
MUS 210 Music Appreciation
PHO 115 Introduction to Digital Photography
PSY 101 Psychology of Self (only the one designated for “developmental” students)
RDG 100 prerequisite only (may NOT be taken concurrently with RDG 100
ACC 101 Principles of Accounting (also requires MAT 092)
CIS 101 Keyboarding
CIS 103 Word Processing Applications
CIS 109 Programming in Basic (also requires MAT 092)
CIS 118 Internet Technologies (also requires MAT 092)
CIS 120 Microcomputer Applications (also requires MAT 092)
CIS 140 Microcomputer Networking Applications (also requires MAT 092)
CIS 143 PC Maintenance (also requires MAT 092)
MAS 101 Medical Secretarial (co/pre req of CIS 101)
MAS 102 Medical Terminology
NUR 099 Foundations of Nursing Success (also requires MAT 096)
PER 126/130 Fitness & Wellness (also requires MAT 092)

Business Administration/ Transfer + Career “Cheat Sheet”
Initial course recommendations for part-time students:

All course sequencing may be affected by any necessary developmental coursework
ACC101
Semester 1 ENG101
CIS127
ACC102
Semester 2 ENG102
MAT126
MGT210

Semester 3 ACC227
MKT142
Additional program notes for intake advisors:

Also could consider BUS211 during second or third semester.
Linda Bolduc
Department Chair
Ext. 385
l_bolduc@mwcc.mass.edu

Biotechnology/Biomanufacturing “Cheat Sheet”

Semester 1 BTC101
BIO109
Semester 2 BTC102
CHE203
Semester 3 BTC110
BTC190

BTC110 is a fall only class. BTC120 and BTC200 are spring only classes. The department does not
typically offer BTC classes in the summer.
Lara Dowland
Department Chair
Ext. 572 (Devens campus)
dowland@mwcc.mass.edu

Computer Information Systems “Cheat Sheet”

Semester 1 *See below

*For each semester, the advisor should follow the sequence based on the current college catalog.
Students should be encouraged to leave 1-3 hours of time outside of the classroom for homework.
Carol Reed
Department Chair
Ext. 226
creed@mwcc.mass.edu

Criminal Justice “Cheat Sheet”

CJU 131-Intro to Criminal Justice

Semester 1
SOC103-Intro to Sociology
ENG 101-English Comp I

Semester 2
CJU 232-Intro to Crimonolgy
ENG 102-English Comp II

Semester 3
PSY 105- Intro to Psych

It is critical that CJ students take “Introduction to Criminal Justice” and “Introduction to Sociology”
during their first semester (for most students, fall semester)
It is critical that CJ students take “Introduction to Criminology” in the second semester (that is, spring
semester, freshman year, and not during the same semester they are taking Seminar in Criminal Justice,
which should almost invariably be taken spring of the student’s last year)
It is critical that corrections students should take Counseling and Rehabilitation of the Offender in the
fall of their second year
It is desired that students not take “Introduction to Sociology” and “Introduction to Psychology” at the
same time
It is desired that students not take “Criminal Procedure” and “Criminal Law” at the same time
Reed Hillman
Department Chair
Ext. 313
r_hillman@mwcc.mass.edu

Natural Resources Degree “Cheat Sheet”

Semester 1 Ecology (Bio 116)

Forestry (Bio 102)
Semester 2 Horticulture (Bio 120)

Greenhouse Management (Bio 140)
Semester 3 Plant Science (Bio 130)

Environmental Science (Che 120)

The above is recommended for part time students. Typically, Forestry, Ecology, and Plant Science
is only offered in the fall. Soil Science and Greenhouse Management are typically only offered in
the Spring. Horticulture has been offered both Fall and Spring. There are other program courses
which vary year to year. It is also very important that any student declaring NRD as a major, see Tom
Montagno early in their beginning semester so that he may begin advising them on their individual
education plan.
Tom Montagno
Department Chair
Ext. 241
tmontagno@mwcc.mass.edu

Intake Process
Step 1: New Student Step 2: Testing Step 3: Advising

Welcome Session Accuplacer -DegreeWorks Educational
-Required of all degree- -Include video Plan
seeking students (includes of student -Test result analysis & Course
new, ft/pt and transfer) explaining test selection
-Run weekly on each campus -The Link-Risk assessments
and online and referrals
-Programs overview -Reminders on next steps
-Support Services -ID dates assigned
-Outline steps to intake -Waive health insurance
-Testing prep
-Financial Aid Info (possible
FAFSA prep)
-Make testing and advising
appointments
-Tours

Step 5: Orientation Day Step 4: Summer Outreach
Program Breakouts -Ongoing messaging targeted
by cohort and timed based
-Meet Faculty and Advisors
on students’ needs
-BBQ and entertainment
-ID dates (linked with FYE
-Family/Support, Satellite,
passport)
and Evening Orientations
-Facebook “Entering 2011
run prior to orientation day
MWCC students” group
-Supplemented with Virtual
Orientation
Step 6: First Year Step 7: Ongoing

Experience Retention Efforts
-Challenge & Support Model -Disabilities/Personal
-Intrusive and tailored Counseling
advising -Academic/Career/Tranfer
-Early warnings and Advising
intervention -Academic Support and
-Learning Communities Library Instruction
-Supplemental Instruction -Job Placement/Internships/
-Linkages between curricular Service Learning
and co-curricular
-21st Century Skills in
Gatekeeper courses
-FYE 101
-FYE Passport-Student
Involvement Initiative

PLACEMENT SCORES:
POSTED APRIL 2011
English
WritePlacer Essay 0-2 = ENG099 Writing Readiness
WritePlacer Essay 3-4 = ENG100 Fundamentals of Writing
WritePlacer Essay 5 = ENG101 English Composition I
Sentence Skills
Sentence Skills 0-42 = ENG099 Writing Readiness
Sentence Skills 43-67 = ENG100 Fundamentals of Writing
Sentence Skills 68+ or above = ENG101 English Composition I
Reading
0-33 = RDG090 Reading and Writing Readiness
34-52 = RDG099 Fundamentals of Reading I
53-68 = RDG100 Fundamentals of Reading II

69+ = ENG101 English Composition I
Must meet all 3 requirements to place in ENG101 English Composition I

WritePlacer Essay 5+>
Sentence Skills 68+ or + = ENG101
Reading 69+ or >
Arithmetic
0-35 = MAT090 Foundations of Arithmetic
36-80 = MAT092 Foundations of Algebra I
81+ = MAT096 Foundations of Algebra II
Algebra
55-82 = MAT096 Foundations of Algebra II
83+ = MAT126/128/140/143 Topics in Mathematics/Intermediate Algebra/Elements
of Mathematics I/Statistics
College Level Math

65-95 = MAT163 Pre-Calculus
96-120 = MAT211 Calculus I
MAT141 Elements of Mathematics No placement scores. Students must complete MAT140

MAT212 Calculus II No placement scores. Students must complete MAT211.
Math scores effective for Fall semester 2010

College Placement Test Reading Comprehension Test Arithmetic Test
This test measures how well you understand what you read. This test measures student’s ability to perform basic
Writeplacer Essay Test
There are 20 questions. arithmetic operations and to solve problems that involve
Prepare a multiple-paragraph writing sample of about 300-
• Identifying main ideas • Applications fundamental arithmetic concepts. If the score in Elementary
600 words on the given topic. You will first read a short • Direct statements/secondary ideas • Sentence relationships
passage and an assignment question. You will then write an Algebra is below 54, the test will branch to this test.
• Inferences
essay in which you develop your own point of view on the There are 17 questions.
RDG090 (not college level) 0-33
issue. You should support your position with appropriate • Whole numbers and fractions
RDG099 (not college level) 34-52 • Decimals and percents
reasoning and examples. Your essay will be given a holistic
RDG100 (not college level) 53-68 • Application
score ranging from 1 to 8 that represents how clearly and
Goal: 69 or higher ENG101 • Some word problems
effectively you expressed your position. The following six
characteristics of writing will be considered: MATH090 (not college level) less than 35
• Purpose and Focus – The extent to which you
Sentence Skills Test
MATH092 (not college level) 36-80
present information in a unified and coherent This test measures how well you understand sentence
structure – how sentences are put together and what makes a MATH096 (not college level) 81-120
manner, clearly addressing the issue.
• Organization and Structure – The extent to which sentence complete and clear.
you order and connect ideas. College Level Mathematics Test
There are 20 questions.
• Development and Support – The extent to which This test measures student’s ability to solve problems that
•Recognize complete sentences
you develop and support ideas. involve college-level mathematics concepts. If the score in
•Coordination/subordination
• Sentence Variety and Style –The extent to which
•Clear sentence logic Elementary Algebra is 83 or above the test will branch to
you craft sentences and paragraphs demonstrating
control of vocabulary, voice and structure. this test.
• Mechanical Conventions – The extent to which you ENG100 (not college level) less than 68 There are 20 questions.
express ideas using Standard Written English. Goal: 68 or higher ENG101 • Algebraic Operations
• Critical Thinking – The extent to which you • Solutions of equations and inequalities
communicate a point of view and demonstrate For math placement all students take the Elementary Algebra • Coordinate geometry
reasoned relationships among ideas. test and then, according to their scores, will branch to either • Functions
ENG099 (not college level) 0-2 Arithmetic or College Level Math. • Trigonometry
ENG100 (not college level) 3-4 • Applications
ENG101; 5-8 MATH163; score 65-95
Elementary Algebra Test
This test measures a student’s ability to perform basic MATH211; score 96-211
ENG101 Placement
algebraic operations and to solve problems that involve
Must meet all 3 requirements
WritePlacer Essay; 5 or higher elementary algebraic concepts.
Sentence Skills; 68 or higher There are 12 questions
Reading; 69 or higher
• Integers and rationals • Inequalities
• Algebraic expressions • Word problems
• Equations
MATH096 (not college level); score 55-82
MATH126/128/140/143; score 83-120

CPT Retest Policy

• CPT scores expire after three years. Students must retest to ensure they are correctly placed in
courses.
• ALWAYS discuss the possible benefits/drawbacks of retesting with students to determine whether it
is the best option.
• Complete the CPT Retest Approval Form with the student, the student must present the form to the
Testing Center.
• Encourage students to prepare for testing/retesting by practicing their skills at these websites:
www.testprepreview.com/accuplacer_practice.htm
www.mymathtest.com
www.math.com
• A thrid retest must be approved by Dr. Melissa Fama (ext. 244)
• There is a $10 Retest Fee. Students pay each time they test, regardless of how many tests they
retake.
• Each semester we offer a free 2 week Math refresher course. This is specifically for students who
want to retest so they can place out of MAT 092 or MAT 096. Questions about the refresher course

should be directed to Dr. Bates. The Enrollment Center will register the student.
• Students must wait a minimum of two weeks before attempting a retest, to give time for further
preparation.
Testing Services
Gardner Campus..........978-630-9244
Leominster Campus......978-840-3221
Devens Campus...........978-630-9569

CLEP & DANTES

CLEP (College-Level Examination Program)
• Series of examinations that can help students earn their college credits quickly.
• 35 subject examinations administered via the computer; tests are 90-minutes long and are
administered on campus by Testing Services; monthly, by appointment.
• No prerequisites are required to attempt a CLEP exam.
• Results are not valid until the college receives by mail, an official report from CLEP.
• To be awarded credit for CLEP at any college, you must meet the specific minimum scores set by
that institution.
• Students see their results immediately after completion of the exam, with the exception of English
Composition with Essay for which the student receives the results in four weeks.
• Final results are not valid until the student receives, by mail, an official report from CLEP.
• The minimum scores set by MWCC are available through Testing Services
• Financial aid and other forms of tuition waivers are not available for CLEP’S. Cost: $25
nonrefundable registration fee to MWCC and $72 ($80 as of 7/1/10 test fee to CLEP.)

DANTES (Defense Activity for Non-Traditional Education Support)
• Standardized tests that provide opportunities for students to earn college credit quickly.
• Subject areas include: business, physical science, humanities, social science and applied technology.
(See page 22)
• Examinations are 90 minutes long and administered online in Testing Services.
• Registration is monthly by appointment.
• Students may apply the credit to their program at MWCC provided a comparable course exists and
the minimum score is met.
Cost: $32 nonrefundable registration fee payable to MWCC and $80 test fee to Prometrics
(no personal checks or Discover credit card accepted).
For a complete list of DANTES/CLEP tests: www.mwcc.edu/services/testing
Testing Services, Ext. 244

Challenge Exams
• Students may earn credit by obtaining a “C” (73) or higher on a challenge exam in a particular
subject area.
• The Challenge Exam is usually only considered when a CLEP/DANTES exam is not available for a
particular course.
• The Challenge Exam is equivalent in scope and content to the final examination of the selected
subject.
• The Challenge Exam costs the same as it would to take any other credit course - the only thing the
student saves is time.
• Financial Aid and other forms of Tuition Waivers are not available.
• Credit earned through Challenge exams will be treated as incoming transfer credits and they will
not affect a student’s QPA.
• Challenge Exam credits DO NOT typically transfer out to other colleges.
• Students enrolled in the Criminal Justice Program are limited to 6 credits total in CLEP, DANTES,
or Challenge Exams.
Contact:
Appropriate Division Dean
Advanced Placement Examinations (AP Exams)

• Students who pass Advanced Placement examinations and earn a score of 3 or higher may receive
credit for the appropriate course or courses offered by the college. Official transcripts from the AP
program are required.
• AP credits are considered “transfer” credits.
Contact:
Glenn Roberts, Ext. 237
Life Experience Credits

• A maximum of six (6) credits may be earned in some programs for college-level learning acquired
through work or informal educational experiences.
• No Life Experience credit may be applied to the Criminal Justice Program.
• To be eligible, students must have earned at least 15 credits in residence at MWCC with a
minimum QPA of 2.50.
• Members of the faculty, in consultation with the appropriate Division Dean, establish the criteria
for evaluation.
• The evaluation may include, but will not be limited to, the following: relevant work experience,
letters of recommendation, a detailed resume, and a three-to five-page paper.
• Life Experience credits DO NOT typically transfer to other colleges.
• Life Experience costs the same as any other credit course - the only thing the student saves is time.
• Financial Aid and other forms of Tuition Waivers are not available.
Contact:
Appropriate Division Dean

Program Changes
• Confirm with EVERY student that their intended major is correctly listed in Banner.
• How does an Advisor check a student’s program of study?

From the SFAREGS screen, click on “Options” column on top left and then click “Detailed
Student Information” OR Log Directly into SGASTDN.
• If necessary, complete a Change of Program Form (available in the Enrollment Center or online
at: http://www.mwcc.edu/PDFs/ProgramChangeRequest.pdf (see the forms section)
• Submit completed Change of Program Form to the Enrollment Center.

Course Substitutions
• Course substitution must be approved by the appropriate Division Dean.
• Course Substitution Forms may be obtained from the Records Office and must be signed by both
the advisor and student. You can also enter approved substitutions in SPACMNT.
• Send to: Division Dean (for approval) or Records Office (if approval has already been obtained).
• Students should be informed that while substitutions can often shorten their path to a degree at
MWCC, substitutions might not transfer well.
EXAMPLE
Human Services Degree
Required Course Substitution

Science Elective Intro to Nutrition
(BIO 103 or Lab Science) NUT 101
Dean Organizational Chart
Dr. Vincent Bates Janice Barney Eileen Costello

Auto Tech GS-Allied
Art Health
Complementary
Early Childhood Biotechnology
Health Care
Education
BCT & CJ
ESL Photography
Dental Hygiene
Business
GS
Human Services
CLS
LAS- all
concentrations Medical
CGD Assisting
LAX
(Ex-Science) Nursing
CIS
MAT, ENG, PHL, Physical Therapy

HIS, POL, FYE, Energy Mgt Assistant
Developmental
courses Practical Nursing
Fire Science
Natural PSY, SOC

Resources
Paralegal
Manufacturing
Tech
(Plastics/NYPPRO)
BIO, CHE, PHY

Sciences

Dual Enrollment Program

• The Dual Enrollment Program offers juniors and seniors from participating high schools, and those
who are homeschooled, the chance to enroll in college classes prior to their high school graduation.
• Because dual enrollment students have their own criteria for acceptance, John Walsh determines
acceptance on a case by case basis after placement testing has been completed.
• The application used by dual enrollment students lists the courses a student needs to complete in
order to graduate from high school.
• Because of the unique circumstances of the dual enrollment students, they are ONLY advised by
Nancy Kennedy or Greg Clement.
• If you are unsure whether or not a student is dual enrollment, you can go to the SGASTDN screen.
The major is listed as NP and the Admission Type is dual enrollment.
Nancy Kennedy Glen Roberts
Advising Center Enrollment Center

978-630-9178 978-630-9237
Tech Prep Articulations

• Tech Prep is an agreement between area high schools and MWCC.
- Five Consortium Schools
- Monty Tech & Leominster CTE (all students Tech Prep)
- Fitchburg, Lunenburg, and Murdock (limited numbers of Tech Prep students)
• Tech Prep Students can sometimes be granted college credit for high school courses.
• All Monty Tech & Leominster CTE students will be “triggered” to list Tech Prep on the
Recommended Resources Report. In this case, you should contact Veronica Guay WITH the
student. Veronica will reach out to FHS, LHS, and MHS students directly.
• If you cannot reach Veronica please send her an email with the student’s name.
Veronica Guay
Director of Dual Enrollment Contracts
vguay@mwcc.mass.edu
(978) 630-9533

FERPA
• The release of information contained in MWCC student records, especially grades, transcripts, and
financial aid information, is strictly controlled and regulated by federal law, the Family Educational
Rights and Privacy Act (FERPA). See FERPA brochure at http://www.mwcc.edu/PDFs/FERPA%20
brochure.pdf. (see forms section)
• Students may choose to have their student records provided to parents or other third parties on a
one-time or one-year basis by completing the student record information waiver form (available
from the Enrollment Center or online at http://www.mwcc.edu/PDFs/StudentRecordInfoWaiver.pdf
• If a student’s record is marked “Confidential” you cannot release ANY information to a 3rd party.
You cannot even tell a 3rd party if the person is a student at MWCC.
• The following “directory” information can be released without consent if there is not a confidential
marker on their account:
• Student’s first, middle initial and last name
• The city and state of the student’s billing address
• The student’s declared program(s) of study
• The student’s dates of attendance and enrollment status (full-time or part-time) for all

period(s) of enrollment
• Academic degrees and awards received
• College sponsored e-mail addresses.
Ann McDonald
Executive Vice President
978-630-9164

Advising FAQs
I am working with a student who completed (at MWCC or through transfer) a
developmental math course that no longer exists (i.e. MAT 100/120/121/124).
What math should they take next?
If a student previously successfully completed MAT 090, they go into MAT 092, MAT 100 they
go into MAT 092, MAT 120 they go into MAT 096, and MAT 121/124 they go into either MAT
126 or MAT 128 (if 121/124 don’t fulfill their degree requirements. Keep in mind that in all
of these instances students must have earned a C or better in the developmental level course to
advance into next level course.
***Advisors can contact Dr. Bates (x350) for specific questions regarding math requirements.
Can students use credits regardless of the age of the credits?

The catalog states that “courses taken more than ten years prior are subject to approval by the
appropriate Division Dean”. However, students can often use credits regardless of how old
they are. So for example, if a student is returning to the college after 40 years and completed
ENG 101 and PSY 105 here or at another accredited college in 1970, they can usually apply

those credits towards a degree at MWCC. When in doubt, contact the division dean.
Health programs require completion of lab sciences within the past 5 years. Students can no
longer petition for exceptions to this policy.
In certain cases where the courses are more technical in nature, it is sometimes not permitted
and/or advisable for a student to use older credits. For example, if a student completed ACC
101 in 1970, has NOT worked in the accounting field, and returns to the BAC degree today,
it would not be advisable for that student to take ACC 102. Many students will recognize this
and choose to retake the course on their own. When in doubt about specific cases, consult the
Division Dean who oversees the program.
Which year’s degree should we use when advising the student?

The college catalog refers to “Change in Degree Requirements”. Basically, if a student
completed courses in a program within the past 10 years but left and is returning, we will
honor the prior degree requirements. If the student was here more than 10 years ago, they
should follow the current curriculum. There is no need to contact Glenn or Karen to confirm
this.
Contact the appropriate Division Dean if unsure. Whenever possible, try to fit the student’s
courses into the current program. Also, if a student is planning to transfer, using the current
curriculum might make the most sense (i.e. if the old math requirement was MAT 120 and
they want to transfer, it makes sense to complete the higher math here as they will need it
anyway at the four-year school).

Is this student required to take FYE 101?

RDG 099 and ENG 099 are pre-requisites for FYE 101. If a student tests into either of those
classes, they must FIRST complete the 099 course BEFORE enrolling in FYE 101.
FYE 101 is a co-requisite or pre-requisite for RDG 100 and ENG 100. This means that if
students need to take these 100 level courses, they must either take FYE 101 FIRST or at the
SAME TIME. If you fail to place a student into FYE 101 prior to or concurrent with RDG 100/
ENG 100, you will receive a pre-requisite error.
Currently, the FYE 101 requirement DOES NOT apply to students who test into developmental
math.
As of Fall 2011, General Studies students are required to take FYE 101 in their first semester.
Please note that FYE 101 is being offered through a variety of grants or programs, such as
Visions, Veterans Success Center, or some of our Dual Enrollment Programs. If a student has
taken FYE 101 through one of the pre-college programs and passed, they do not need to retake
it.
These requirements currently apply to matriculating (degree-seeking) students and both part-
time and full-time students. Any waiver of FYE 101 will be rare and needs to be approved by

Dr. Melissa Fama.
Can I override this prerequisite error in Banner?

95% of the time….NO!!! Advisors should NEVER override prerequisite errors for students
who have not completed the prerequisites through prior coursework or placement testing.
These prerequisites are in place to put students in the most appropriate level course.
There are a few times when it is appropriate to override the error.
• Cycle courses (but double check to make sure that the student has, or will meet, the
appropriate prerequisite)
• Transfer students-if the student provides you with an official or unofficial transcript, you
can override the error. Make sure to remind the student that we need official transcripts
prior to the start of classes. Also, make sure to document this for the student’s file. Non-
matriculated students do not need to supply transcripts, but instead check a box on the
quick admit form.
• Occasionally, Banner will present an error incorrectly. Again, make sure to double check
and when appropriate, override the error. If you encounter any unexpected errors, please
notify Deb Boucher as soon as possible.
• If you think an override is appropriate in another situation, please obtain approval from
Deb Boucher, Glenn Roberts, the Division Dean, or Melissa Fama PRIOR TO overriding
the error.

This student tested into developmental courses but insists on taking college
level courses. What should I do?
Per college policy, students must take the CPT for course placement unless they have prior
transfer credit. These tests provide us with valuable information to place the student in
courses in which they have the greatest chance of success. Under no circumstances should
advisors disregard the placement test scores and place a student into higher level courses.
If students or advisors have questions or concerns about this policy, you may contact Melissa
Fama, Glenn Roberts, or Deb Boucher.
Do I need to complete a degree audit for this student? How do I do that?

For new students, please provide them with a copy of their current program. These are
available online or can be copied from the college catalog.
For continuing students, please complete a degree audit for the student when meeting with
them. You can do this by hand or through WebConnect. Directions for completing degree
audits on WebConnect are available on the Advisor BlackBoard site and in the advisor
handbook.
Degree audits allow us to insure that students are only taking courses students need for their
major. Please pay close attention when registering students to make sure you do not place
students in classes that do not apply to their major.

This student tested into RDG 100 and ENG 101.
What classes should they take?
This can be a confusing situation. RDG 100 is a prerequisite for ENG 101, so the student
must FIRST complete RDG 100 BEFORE taking ENG 101. However, the student DOES NOT
need to take ENG 100 if they tested into ENG 101. In this example, a full-time student would
take RDG 100 and 3 other developmental/no prereq required classes during a full semester in
Gardner (of which FYE 101 would be one). OR, the student could take RDG 100 and another
developmental/no prereq course during Cycle 1 and then move into ENG 101 and another
college level course during Cycle 2.
Whom should I advise to take a WEB course?

You should make sure to have a detailed conversation with the student about their learning
style, motivation level, and computer skills. WEB courses are tempting for students with
family or work responsibilities, but they are not appropriate for every student. It is your job as
an advisor to give the student a realistic picture of what they can expect from a WEB course.
See the Advisor Handbook for details on what type of student should take an online course.
Remember, WEB courses can be very challenging. Don’t set a student up to fail by advising
them to take a course for which they are not prepared.
What is Intersession? When do I register a student for Intersession?

Maymester?
Intersession courses take place over two weeks during January. These are very time-intensive
courses that are not ideal for every student. Students can register for Intersession courses
starting in November. Students can register for Maymester starting in April.

What is the TEAS test?

The TEAS test is a basic skills test. Students must pass the TEAS test in order to gain
acceptance to MWCC’s Nursing programs (RN, PN, & Bridge). Students can obtain a complete
preparation package online at www.atitesting.com/onlinestore. Students with detailed
questions should be referred to Admissions or the Testing Center.
This student tested into multiple levels of Math. What classes should
they take?
If students test into more than one level of math, we should start by having a conversation with
them about their math skills. For example, if a student receives a 40 on Arithmetic and a 68
on College Level Math, which math should they take? Based on our current testing policy, the
student is ELIGIBLE to take MAT 163. However, it is a good idea to talk to the student about
their math history to make sure this is an appropriate placement.
How do I register students for courses that include labs?

Labs and lectures have separate CRN #s, so you must register the student for BOTH the lecture
and the lab in WebConnect.
Lab sciences, PER 130, and certain BCT courses have lab components. Other courses may

occasionally have a lab requirement as well. Check the comments section on the Course
Listing to make sure you enroll students appropriately.
If you ever encounter situations where labs and lectures aren’t linking, please contact Stephanie
Wiseman in the Records Office at ext. 107.
My next appointment is a CGD student. Can I advise this person?

Elaine Murray is the ONLY advisor that is permitted to register CGD students for day courses
in Gardner. Seat counts on these courses will be set to zero and no other advisor should
register students for these sections. We will make every attempt to funnel these students to
Elaine, but should you end up with a CGD student, please contact Elaine ASAP to see if she
can see the student instead. If she can, send the student to her. If she is not available, please
provide some general advising and an introduction to the college to the student. Then have
them contact Dawn (ext. 568) to set up an appointment with Elaine. If returning for a 2nd
appointment is a hardship for the student, they can have a phone advising appointment with
Elaine.
If you are meeting with a CGD student who tested into developmental courses, you should still
meet with the student (as they will not need any of the day CGD courses anyway) and remind
them that next semester, they need to meet with Elaine.
This student is asking me about Life Experience credit. What should I tell
them?
The Advising Binder has details on LE credit. In general, students should be referred to
the appropriate Division Dean for questions about LE. LE credit cannot be used for our CJ
programs, does not typically transfer to other colleges, and it costs the same as any other credit
course.

This student is applying for Section 30. How do I advise them?

Section 30 students are now advised by a specially designated advisor, Michelle Contey.
Students can set up appointments with her by calling the Leominster campus (978-840-3221
ext 160) or by contacting the Advising and Counseling Center (x. 568).
This student wants to get into the Nursing program? What courses should I
advise them to take?
While potential Nursing students are most typically classified as GSAH or AHC (Allied Health)
students, you should NEVER use the GSAH or AHC curriculum to advise a student whose
primary goal is acceptance into a selective program. Instead, advise them to take all of the
non-nursing courses listed in the NU curriculum (see the College Catalog). Advisors should
also refer students to an info session. Dates/times/locations of info sessions are available in the
Enrollment Center/Admissions or on www.mwcc.edu.
More details on advising potential Health Science students are available in the Advising Binder.
This student is unsure about a possible major. How should I advise them?
Advisors can discuss possible career options with students. Several excellent websites exist
to help advisors and students make career decisions. These are posted on Bb under External
Links. You can also google Mass CIS and access the first link. If students need more intensive
career advising, please refer them to the Advising & Counseling Center.

Students who are unsure of a major and are interested in transfer should enroll in the LAS
program. Students who are unsure of a major and DEFINITELY do not want to transfer should
enroll in the GS program. LAS is best if a student is unsure of transfer plans.
This student wants to take a CLEP exam and is interested in transfer. Will the
CLEP credit transfer?
Maybe. Visit the CLEP website for more details on which colleges accept CLEP credit www.
collegeboard.com/clep. Ultimately, we cannot guarantee that another college will accept CLEP
credit, so it is the student’s responsibility to contact schools and investigate their options. Most
schools take CLEP.
This student wants to investigate a course substitution. How should I advise

them?
All course substitutions must be approved by the appropriate division dean. As an advisor,
you can contact the dean on the student’s behalf or refer the student to the dean. Bear in mind
that substitutions might work well for the student at MWCC, but in terms of transfer, they are
not always ideal. Again, we cannot guarantee if another school will approve a substitution.
Students should contact the transfer school to receive advice on this topic.
This student wants to transfer a course they take/have taken at MWCC to

another college. Who should they speak to?
Students should contact the other college to inquire about acceptance of transfer credit. We
can often speak generally about how courses will transfer (Intro to Psych typically transfers
very easily, Comp I, etc.) but we can never guarantee that another college will take a course in
transfer. It is the student’s responsibility to contact the transfer school and gain approval for
transfer credits. Limari Rivera (ext. 197) can assist as needed.

This student wants to take a course at another college and transfer it back to
MWCC. Who should they speak to?
Glenn Roberts, Deb Boucher, & Aaron Spencer can advise the student about how the course
will transfer into MWCC.
This student wants to enroll at MWCC for a semester and then transfer over to a
four- year school. How do I help them pick classes?
Advisors can log onto the four-year school’s website. Complete course requirements are often
listed online. We can then make our best guess as to the appropriate courses for the student to
take, but again, final say on transfer is up to the four-year school. Limari Rivera (ext. 197) can
assist as needed.
Do we automatically accept CIS 117 in place of CIS 127?

No, not anymore!!! Students who previously completed CIS 117 must now enroll CIS 127.
If a new student comes to the Enrollment Center/Main Office (any campus) with
a registration form and wants to register for a class or classes, is it okay to lift
the web registration hold and register them?
ALL new and readmitted matriculating students need to meet with an advisor, regardless of the
number of courses they sign up for. Non-matriculating students do NOT need to meet with an
advisor, but may wish to do so.

What should I do if a student I am trying to register has a hold?
If it is a web hold, advisors should remove or ask front-line staff to remove the hold. For
any other hold (i.e. library, student accounts, international, immunization) you should NOT
remove the hold and refer students to that office. Only that office should remove the hold.
Try calling the office to see if it can be handled so that the student can register.
What grade does a student need to receive in developmental courses to move on

to the next level course?
Per college policy, students need a C or better in developmental courses in order to move into
the next level course. For example, if a student receives a C- in MAT 128 they cannot advance
into MAT 163. Students can retest to advance into the next level. Retests cost $10 and need a
completed retest form signed by an advisor.
Does financial aid cover students taking courses for GSAH that might not be
needed for GS?
MWCC has many General Studies Concentrations, such as General Studies Allied Health or
General Studies Dental Hygiene. Some are not “real” degrees in the eyes of the Records office
or Financial Aid. For example, if a student completes the GS-CLS degree, their actual diploma
will be in General Studies, not CLS.
However, GSAH is unique in that a student’s degree WILL say General Studies-Allied Health
and for financial aid purposes, they follow the GSAH, not the GS, curriculum.
Is it okay to override a prerequisite if the instructor gives approval?

No. All overrides (even those with instructor approval) must be approved by the appropriate
division dean or campus manager (John Walsh/Julie Crowley).

A student tested very high in reading and sentence skills, but received a 4 on
his essay. He does not want to retest, what should I do?
This is a situation where you should use your advising skills to explain very clearly to this
student what his options are. Make sure he knows that based on his scores, it is highly likely
he can get his essay score up if he retests. Also, explain that he will spend time and money
on coursework that is probably below his skill level. Ultimately, we cannot force a student
to retest, but it is our job to make sure students understand the costs and benefits of their
choices.
Should I always advise a student to complete their degree before transferring?

Not necessarily. There are great benefits to the student and to the institution if students stay
and complete their degree BEFORE transferring. However, in certain rare circumstances,
it may not be in the student’s best interest. For example, if a student wants to major in
engineering, due to the types of courses they will need to take to earn their bachelor’s degree
(courses we do not offer at MWCC), it is sometimes best that the student transfer after only
one or two semesters.
Whenever possible, try to find out what a student wants to major in and WHERE they want to
transfer to in the long run, and then visit that school’s website to determine which courses they

will need to take. When in doubt, consult with the transfer counselor, Limari Rivera at x197.
Do our PHY courses transfer into Engineering programs at 4-year institutions?

Typically no. Those schools are looking for a calculus-based physics. Our physics courses are
not calculus-based.
Can students retake portions of the TEAS test that they fail, or do they need to
retake the entire test?
Students who wish to retake the TEAS test must retake the ENTIRE test. They cannot retake
portions of it.
Can a student use Creative Writing (ENG 239) as a Literature Elective?

No! Creative Writing cannot be used as a Literature Elective. It can be used as a Humanities
Elective, or a General Elective.
Does this student need to take PER 126/130?

That depends on your program of study. Some programs have opted to change from the PER
requirement to a more flexible Health Elective. Please closely review the new requirements in
each of the programs.
What do I need to know about the new BCT concentrations?

In an effort to better address the needs of BCT students, two new BCT concentrations have
been developed. Please review the college catalog with students and contact Joel Anderson
(ext. 128) if you have any specific questions about the correct program of study for BCT
students.

Student Engagement
Student Engagement/Orientation/Student Life
Orientation programs are designed to give students an overview
of college life, from academics to social activities. The day features
introductions to specific programs of study, a motivational speaker, and
meetings with other students, faculty and staff. Students will obtain
their student ID and have opportunities to purchase textbooks as well as
familiarize themselves with the campus and college community..
Benefits of attending Orientation

• Meet faculty and advisors
• Learn important college dates
• Learn about student responsibilities and faculty expectations
• Learn the differences between high school and college learning
• Learn about key campus resources and co-curricular activities
• Learn the “basics” of college life
• Obtain your student ID and student passport
Student Engagement
• Meet fellow classmates and make new friends
MWCC ID Dates
Dates can be found on the student portal: Iconnect.mwcc.edu
Student Passport Program

The Passport Program is designed to introduce students to a vast array of services, programs and
opportunities at MWCC. The program requires students to gather signatures from college personnel
working in various areas and functions of the college. Students who gather all required signatures
will be entered to win a prize. The goal is to introduce students to
all of the opportunities available to them at MWCC through student
life as well as the numerous college services here to help them on
campus while connecting a face to those opportunities.
Greg Clement Angela M. Barnes
Assistant Dean Academic Counselor
Student Services Student Success Specialist - Title III
978-630-9252 978-630-9324
g_clement@mwcc.mass.edu abarnes2@mwcc.mass.edu

Student Clubs and Organizations

The Mount offers many opportunities for students to participate in organizations and clubs.
Curriculum Clubs
Anatomy and Physiology and Human Biology Club
The purpose of this club shall be to form a group of students with a common interest in the human
body, its form and its function. The club will apply knowledge obtained in Anatomy and Physiology
and Human Biology courses to deepen their understanding of how the body is made how it
functions, to provide discovery of these sciences with information sharing, and to provide service to
the student body and Mount Wachusett Community College.Art Club
The purpose of the Art Club is to stimulate interest in the visual arts within the school and
community. Activities of the club in past years have included trips to various art museums in New
England and New York.
Auto Club
The purpose of this club shall be to form a group of students with a common interest in the repair
and maintenance of the students’, faculty, and staff vehicles. The club will apply techniques obtained
in the Mount Wachusett Community College Automotive Program and the automotive industry.
Student Engagement
Computer Graphic Design Club
This group was formed in an attempt to increase awareness in communication technology of the
future and to stimulate interest in graphic design within the College and the community.
Dental Hygienist Club

This group was formed to serve as the official association of the dental hygiene program students
through which administration may communicate with the hygiene students as a body and also that
the students may have a voice to the administration through such association, to promote the dental
hygiene program at MWCC, and to bring about awareness of the program and participate in the
college health program activities.
Early Childhood Education Club

The propose of this organization shall be to gather educators and future educators for increased
understanding and open discussion of issues and trends that affect the early childhood eduction
community. Furthermore, the organization will foster a collegial atmosphere among organization
members and continue to enhane outreach to the children and families of the Garrison Center for
Early Childhood Education.
ESL Club (English as Second Language)

The purpose of this organization will be to offer ESL students a place where they can connect with
each other to practice their conversational skills in order to continue improving their English, and to
participate in extracurricular activities.

Green Society
The propose of this organization is to increase awareness to members through further participation
of education outside the classroom, to stimulate interest in the greenhouse and the Natural Resource
program within the college and to the community, and to promote and develop ideas for the interest
and welfare of the greenhouse and Natural Resource curriculum at the College. Membership is open
to all MWCC students, faculty and alumni.
Human Service Club

The purpose of this club shall be to form a group of students to search for and assess the needs of
the community and to utilize the group’s potential as helping members of that society by extending
the helping process to others. All members of MWCC and its faculty are welcome to participate in all
aspects of the Human Service Club and become part of a helping resource in the College community.
Legal Studies Group

The purpose of the Legal Studies Group is to provide an avenue to advance the legal education of
students; to provide a forum for legal ideas and discussion; and to provide an opportunity to observe
legal procedures.
Marketing Club
Student Engagement
The purpose of the Mount Wachusett Community College Collegiate Chapter of the American
Marketing Association is to foster scientific study and research in the field of marketing; to develop
sound thinking in marketing theory and more exact knowledge and definition of marketing
principles; to improve the methods and techniques of marketing research; to develop better public
understanding and appreciation of marketing problems; to study and discuss legislation and judicial
decisions regarding marketing; to improve marketing personnel; to record progress in marketing
through the publication of outstanding papers; to encourage and uphold sound, honest practices,
and to keep marketing operations on a high ethical plane; and to promote friendly relations between
students, faculty, and business people.
Math and Our Community Club

Math is a thing absolutely necessary in innumerable fields of study, professions, and every-day
situations. Unfortunately, amongst many students, such a universal necessity has come to be seen as
irrelevant, even useless. Math and Our Community will bring together both students who enjoy math
and those who are skeptical of its application. It will, with the aid of several guest speakers, introduce
to students real-world, current, and practical uses for mathematics—whether it be algebraic, statistic,
calculus, or trigonometry-based. It will be a group of students who will help one another, who will
learn together, and who will engage in mathematics not as a monotonous, academic ritual, but as a
genuinely enjoyable practice, wherein the more realistic whole of a subject is discovered. Over time,
Math and Our Community hopes to change the general perception students have of mathematics,
and give insight to a subject that is commonly misregarded. Ultimately, this will improve the
students’ understanding of mathematical concepts, and allow him/her to pursue any mathematical
agendum without the discouragement and mental-blockade of a negative disposition.

Medical Assisting and Medical Office Club

The purpose of MAS & MOC shall be to create professional networks for its members within the
medical field for employment or clinical internship purposes; offer its members opportunity for
volunteer and community service activity; develop professional confidence and leadership skill for its
members; and to provide its members a support system for academic study.
Student Nurses Association (SNA)

The purpose of SNA will be to represent the majority of the nursing student body of Mount
Wachusett Community College. SNA will explore professional growth and will promote mutual
respect in collaboration between the different levels of nursing. SNA will serve as a channel for the
exchange of ideas to promote holistic health and provide for both patient and student education.
Service Organizations
CATS (Campus Activities Team for Students)
CATS develops, organizes, and implements programs which serve the cultural, educational,
recreational, and social interests of the student body and the MWCC college community. Members
participate in hands on planning and production for events such as the Fall Welcome Back Fest,
Spring Fling, and the annual New York City Trip. Several members are selected to represent the club
at the National Association of Student Activities conference.
Student Engagement
iPublications
The purpose of this organization shall be to showcase the literary talents of Mount Wachusett
Community College students and alumni. This goal will be achieved through the publication of i
magazine. All students of MWCC are eligible to join the organization’s staff.
Mount Observer
This student newspaper, published monthly, is a public forum for all students at MWCC to discuss
what is happening on campus. Students are invited to contribute articles, letters to the editor,
photographs, cartoons and drawings. This is a student-run newspaper where students have a chance
to express their views, develop professional portfolio’s through publication, and practice journalistic
skills.
Student Government Association (SGA)

The Student Government Association is an elected group of students who represent students’
interests to the College’s administration. The SGA assists in planning campus programming and in
allocating funding to thestudent clubs and organizations on campus. The requirements for eligibility
to run for a SGA position include being in good academic standing (minimum 2 QPA), and being
enrolled in a minimum of 6 credits. Elections for SGA positions are held in September and April.
For a full description of the SGA, please refer to the Student Government Association By-Laws by
clicking on this link.

Interest & Social Clubs

ALANA Club
The purpose of this club shall be to form a group of MWCC students who would support one
another given their unique social, emotional and educational needs, as well as varying interests that
exist. The group will facilitate the sharing of knowledge and promote positive changes on campus.
Campus Crusade for Christ Club

The purpose of this organization is to offer a place where Christian students can connect with other
Christians and grow in their faith. This organization will also equip students to communicate their
faith to others. The organization is open to all MWCC students.
Dance Crew
The purpose of this club/organization is to ensure a safe atmosphere of which the student body can
participate in a creative environment for the performing arts, specifically the discipline of Dance.
International Club
The International Club is a group whose goal is to learn about the many cultures represented at
Mount Wachusett Community College. Members of the group are encouraged to share perspectives
on their cultural experiences through informal discussion and presentations. Occasionally, guest
Student Engagement
speakers attend the weekly meetings, and during the semester members of the group organize
events on campus that provide opportunities to inform thecampus at large about ethnic and cultural
diversity. The Club members also look forward to planning educational trips in the near future
to culturally-rich locations such as Montreal, Canada and/or New York City. All students who are
interested are welcome to join us at our meetings.
MARC Club (Mature Adults Returning to College)

The MARC Club purpose is to meet the needs of returning students within a social context.
Mature students have a unique perspective and varying interests within the traditional academic
environment. They also attempt to effect learning about group support and the importance of social
interaction within the scope of a college education. MARC plans many trips and social events.
PRIDE (People Rising In Defense of Everyone)

PRIDE was formed to act as a social and support network for MWCC students, as well as to
promoteawareness and acceptance of varied sexual orientations prevalent in today’s society. The
group strives to achieve these objectives through interaction and education. All MWCC students are
eligible to join the group.
Theatre Club
The purpose of this club is to bring students together and bring out creativity and imagination. Also
to entertain the student body with our creativity.
Veterans Group
The purpose of this club shall be to form a group of students with a common interest in the general
welfare of Mount Wachusett Community College with a special emphasis on students that are
veterans and veterans in the surrounding communities.

Honor Societies
Alpha Beta Gamma
The Chi Gamma chapter of Alpha Beta Gamma was established at MWCC to recognize and
encourage scholarship among college students in business curricula. Requirements for membership
include: 1) student must be enrolled in a business curriculum at MWCC; 2) student must have
completed 15 credit hours with at least 12 hours of his/her work being in courses leading to a
degree recognized by MWCC; 3) student must have established academic excellence of a 3.0 GPA in
business courses as well as a 3.0 cumulative GPA.
Phi Theta Kappa

Degree program students who have completed a minimum of 24 credits in residency and maintain an
overall cumulative gradepoint average of 3.5 or higher will be invited to join the Phi Delta Chapter
of Phi Theta Kappa at MWCC. In October and March of each academic year, eligible students are
mailed an invitation to join the honor society and are invited to attend an orientation to learn more
about the benefits of joining. The one time cost of the lifetime membership is $50.
Student Engagement
Membership in any of the clubs and organizations listed on this pageis open to the
entire student body of Mount Wachusett Community College, unless otherwise noted.
New clubs and organizations are formed each year in response to student needs and
interest. If you are interested in joining one of these groups, or in organizing a new
student club or organization, stop by the student life office, room 151.
If you have a disability and may require accommodations in order to participate fully
in program activities, please contact the director of the student life to discuss your
specific needs.

Technology
The Link
What is it?
The link is an advising tool used to assign students a risk factor score and connect them to
appropriate campus resources.
Where do I find it?

Currently access to The Link must be obtained through Director of Student Success, Karen Costa.
What does it look like?

The Link contains 3 major tabs of student information:
• Academic History
• Scorecard
• Support History
How does it work?

The Link pulls information directly from the Banner system and puts it into a more advisor-friendly
format while calculating student risk factor based on a data driven points system.
How do I use it?

Advisors should use the link both in preparation for an advising session as well as during the session
itself using the following as a guide:
Technology
• The Link provides a Photo ID of all students who have obtained a student ID with the college
so checking the photo before your meeting can allow you to put a face to the name and make a
quicker connection to your advisee.
• The Link provides a framework for important advising conversations regarding barriers to
long and short term student success. Identifying risk factors in students and addressing them
proactively increases student success.
• The Link provides advisors a complete and comprehensive view of a student’s academic history.
Look for larger patterns in academic performance (i.e. withdrawal patterns, academic warning
patterns, little to no academic support history, etc.).
• Use The Link to inform referrals to helpful campus and community resources by printing
recommended resources from the scorecard tab.
• The Link also contains basic student information such GPA, Mayor, last email log-in, etc.

Name Here Photo & Contact

Info Here
Print Recommended
Resources
Technology
Name Here
Name Here Photo & Contact
Info Here

WebConnect
What is it?
WebConnect is a multi-purpose tool for faculty, staff, and students that allows users to enter grades,
view class schedules, view class lists and student information such as transcripts and perform a
Degree Evaluation (Audit) for a student’s current program, use the What-If links to evaluate any
program, and edit personal information such as emergency contact information.
Where do I find it?

The best way to log into WebConnect is through the iConnect portal. Once logged into the portal
clicking on the WebConnect icon on the homepage will automatically take you to the home screen
of WebConnect. There are other links for WebConnect located throughout the Mount Wachusett
website but they all direct the user to the iConnect portal log in screen.

The screen shots below provide an idea of the various screens within WebConnect.
How do I use it?

WebConnect can be used for a variety of tasks and how you use it depends largely on your needs at
that particular time. However, below is a list of just some of the ways you can use WebConnect while
advising.
• Direct access to the online college catalog
• View and print student course schedules
• See course offerings including day/time and campus
• View unofficial student transcripts
Technology
• Run degree audits
• View Placement Test Scores
• View any current holds
• Register Students

Blackboard
What is it?
Blackboard is online learning software used by professors to supplement classroom learning. It
provides an online forum for course discussion, a place for professors to post additional course
readings and web content, and course information such as syllabus and grades. Not all courses
use blackboard, it depends on the professor. However, all hybrid and online course are conducted
through the blackboard system.
Blackboard
Where do I find it?

There are different ways to log into blackboard. There is a link from the ‘current students’ page of the
MWCC website that takes students to the Backboard log-in page. However, the easiest way to access
blackboard is through the iConnect portal. After logging into the portal, students can click on the
blackboard icon in the upper-left corner of the screen and be taken to their blackboard home screen
automatically.
Technology
The screen shots on the following pages provide a better idea of what students can expect in terms of
navigating the screens in blackboard and conveniently accessing the information available to them.
How do I use it?

All students should be aware of blackboard and how to effectively access and use it. Failure of
advisors to properly teach students to use blackboard can result in poor academic performance and
long-term academic difficulties. It is important that advisors introduce Blackboard as a tool for both
students and professors, and though not used in all classes, an integral component of a successful
college education.

iConnect Account Activation

How to activate your student account:
1. Go to the MWCC iConnect portal homepage:
https://iconnect.mwcc.edu/web/mycampus/home
2. Click on the ‘Activate Your Account’ icon at the bottom of the page.
Technology
Active Your Account
3. Fill out all necessary information

on the next screen. Do not forget
to check the box at the bottom of
the page before clicking submit.

Social Media
Social media tools available to students to assist them with making campus
connections with peers and campus resources:
General Guidelines:
• Please make sure students are aware of the code of conduct and inform them that their
interactions on any MWCC social media website are subject to the same code of conduct as any
on campus interactions
• This information is available at the following URL: http://www.mwcc.edu/catalog/discipline.html
Facebook: We have a main MWCC Facebook page, as well as pages for specific groups such as
AmeriCorps Volunteers, the Fitness & Wellness Center, the bookstore, etc.
• Students may join pages and groups to “meet” other students with similar interests and receive
online updates about campus events, academic deadlines, and other relevant information
• They can find us on Facebook by using the search feature
• They can find our main page by using this link: www.facebook.com/MountWachusett
1. All students should be encouraged to

visit the MWCC facebook page and “like”
the page to receive information about the
college via facebook.
2. New students should also visit the
“MWCC-New Student Tips” page and
ask to be a member of this group. Once
approved students will receive important
Technology
reminders about upcoming dates,
deadlines, and events.
Twitter: We have a Twitter account where

we post education-related news, links to
online resources, and some campus events
posts.
• Students can join us on Twitter by
using this link: www.Twitter.com/
MountWachusett
• We encourage students to use the “hashtag” #MWCC in their college-related posts to help others
find and connect with them through this social media venue
Foursquare: MWCC has a presence on Foursquare and students can check-in if they are using
this social media venue.
• We occasionally post tidbits in the tips section, but not on any regular basis
Sarah McMaster
Assistant Director of New Media
Marketing & Communications
smcmaster@mwcc.mass.edu
978-630-9458
Office of Enrollment Services
(978) 632-6600 x. 284
TRANSCRIPT REQUEST FORM

This form must be printed and mailed to the Enrollment Services Office with your signature and
the $5 transcript fee.
Student MWCC 9 digit ID Number: _______________________(Example 00154511)
Name (printed) ________________________________________________________
Maiden Name ______________________________________________ (if changed)
Home Address: ___________________________________________________

Number & Street
___________________________________________________
City, State Zip
Please provide the following information:
1. I am currently enrolled at MWCC: _____Yes _____No
2. If “no” above - Date of last attendance/graduation: __________________________
Please send my official transcript to:
College/Company Name: ________________________________________________
Attention to: Name/Office ________________________________________________
College/Company Address: _______________________________________________

Number & Street
________________________________________________
City, State Zip
Student Signature: ___________________________ Date_________________
---------------------------------------------------------------------------------------------------------------------
For Office Use Only:
Date Received: _________________ Date Sent: ________________

Fee paid: _________________
Updated 8/26/2009

STUDENT RECORD INFORMATION WAIVER
Student Name: _________________________________________ ID#: ___________________________

Last, First, Middle
IN ACCORDANCE WITH THE FAMILY EDUCATION RIGHTS AND PRIVACY ACT (FERPA)
I authorize the release of the following student records that are protected under the Family Education Rights and Privacy Act
(FERPA), 20 U.S.C. 1232g, 1974, and all related amendments, for the time period indicated, to the individual(s) listed below:
Item(s) to be released: _____ 1. Copy of my grade report and/or academic transcript
_____ 2. Copy of my class schedule
_____ 3. Copy of my student bill/invoice and payment plan information
_____ 4. Copy of my financial aid award information
_____ 5. Other (please specify) ________________________________________
Release information to:
Name: _____________________________________________ Relationship to student: ________________________
Address: _____________________________________________________________________________________________
Street City State Zip
Phone Numbers: Day _______________________________ Evening __________________________________
Name: _____________________________________________ Relationship to student: _________________________
Address: _____________________________________________________________________________________________
Phone Numbers: Day ________________________________ Evening __________________________________
=========================================================================================
______ I authorize the release of the above information for only the _____________ semester.
______ I authorize the release of the above information for every term of enrollment at MWCC for a one year period
effective the date this authorization is signed.
Student Signature: __________________________________________________ Date: _______________________
------------------------------------------------------------------------------------------------------------------------------------------
FOR OFFICE USE ONLY: All releases of records authorized by this waiver are tracked in student record on SPACMNT.
Expiration Date: ____________________

Request for Program Change/Multiple Program(s)
PLEASE PRINT
Student ID #: _____________________
Last Name: ________________________________ First Name: __________________________ M. _______
Address: _____________________________________________________________________________________________
_____________________________________________________________________________________________________
City State Zip Phone #
I am petitioning for the following reason:
r PROGRAM CHANGE r MULTIPLE PROGRAM(S) DECLARATION
My current Program(s) is/are: ____________________________________________________________________________
_____________________________________________________________________________
Request for New or Multiple Program(s): ___________________________________________________________________
r Day r Evening
Signature: ______________________________________________ Date: _______________________________
I am currently enrolled in the Joint Admissions Program ______ yes ______ no
The following programs are considered selective programs and applicants must be approved by the Director of
Admissions
before a student will be accepted into the requested program:
*Restricted Programs
Nursing degree Practical Nursing certificate *other programs may be added
Physical Therapy Assistant degree Massage Therapy certificate at the discretion of the college
Complementary Health Care degree
OFFICE USE ONLY
_____________________________________________________
Records Office r approved r denied date _________
______________________________________________________
Director of Admissions r approved r denied date _________
(restricted programs only)
EFFECTIVE: ______________________ ___________________

Semester Year
Current Program/Advisor: __________________________________________________________
New Program/Advisor: ______________________________________________________________
White copy - Student file Yellow copy - Student

Office of Records (978) 630-9270
PETITION TO GRADUATE
(Return to the Student Accounts Office with $50 fee which includes cap & gown)
Have you petitioned to graduate in this same major in a prior year? _____ No ____Yes If yes, Year______
Have you paid a graduation fee for the program listed below before? _____ Yes ____ No
There is a $25.00 fee to replace a diploma that is 3 or more years old
This application is necessary so that the College can review your academic history, verify that all curriculum
requirements have been met, and to certify your eligibility for graduation. Please list ALL degree and certificate
programs you wish to be reviewed. Only those indicated below will be reviewed.
Expected Graduation Date: ________May ________ August** _______ December***

(See reverse for diploma order processing information)
Name – Print EXACTLY as you wish your name to appear on the Diploma:
(The name used on the college records will be used unless official documents are presented stating otherwise.)
______________________________ _____________________ ___________________

First Middle Last
Student ID Number: ___________________________
e-mail address: ________________________________________________
Curriculum(s) in which you intend to graduate:
Degree | Certificate Catalog Year

(check appropriate column) (if known)
____________________________________________ _______ | _______ _________
____________________________________________ _______ | _______ _________
Do you have transfer credit from another college? _____Yes _____No
If, “Yes”, list college(s): _____________________ __________________
Student Signature: __________________________________ Date:_____________
**August graduates will be allowed to participate in the May graduation exercises. Students determined ineligible for May
graduation will be offered the August graduation if the needed courses can be completed. If you are petitioning for August
graduation, please indicate the course(s) you will be completing in the summer:
____________________ ____________________ ____________________
*** December graduates will be invited to participate in the graduation exercises at the end of that academic year.
Commencement Program:
Students filing a petition after April 15th will not have their names listed in the Commencement Program.
Students who have marked their files confidential will not have their name appear on the graduation
program nor submitted to local newspapers. Contact the records office for information on removal of a
confidentially hold.
Diploma Order Processing:
Diplomas are ordered from an outside company. The processing time is usually 6-8 weeks.
If a Petition to Graduate is submitted and approved late in the graduation cycle, the diploma will not be
received at the time of graduation. Diplomas received by the college after graduation will be mailed to
students as soon as they are received.
May Graduation:
Priority Filing dates Prior to March 1st
August Graduation:
Priority Filing dates Prior to March 1st
December Graduation:
Priority Filing dates Prior to October 1

PARENT INFORMATION REQUEST FORM
Student Name: _________________________________________ ID#: ___________________________

Last, First, Middle
IN ACCORDANCE WITH THE FAMILY EDUCATION RIGHTS AND PRIVACY ACT (FERPA)
Item(s) to be released: _____ 1. Copy of student’s grade report and/or academic transcript
_____ 2. Copy of student’s class schedule
_____ 3. Copy of student’s bill/invoice and payment plan information
_____ 4. Copy of student’s financial aid award information
_____ 5. Other (please specify) ________________________________________________
Parent/Guardian information:
Name: _____________________________________________________ Circle one: Mother Father Guardian
Address: _____________________________________________________________________________________________
Phone Numbers: Day _______________________________ Evening __________________________________
=========================================================================================
The undersigned affirms and represents:
1. The undersigned is a parent or guardian of the above-named student.

2. The above-named student is a dependent student of the undersigned as such term is defined in Section 152 of the
Internal Revenue Code of 1954. The student has been claimed by the undersigned as a dependent on the federal
income tax return for the year in which this request is dated.
3. The undersigned will furnish the College upon its request such information as the College may reasonably require to
confirm that the student is a dependent of the undersigned.
4. The right to receive/review the education records of the student will terminate when the student is no longer a
dependent student of the undersigned.
5. The undersigned will indemnify the College from any loss which the College may incur to the student or any other
person as a result of furnishing the information requested herein.
6. The undersigned agrees to keep the disclosed information confidential according to applicable legislation and
regulations.
NOTE: Dependent student will be notified of this request before the College will respond to this request.
Release of the above information is effective only for a time period the student is a confirmed to be a dependent.
I hereby certify the foregoing to be true, knowing that Mount Wachusett Community College will rely upon the statements
made by me herein in furnishing the information which I have requested.
Parent/Guardian Signature: _______________________________________________ Date: _______________________
*Copy of parents’ most recent federal tax return must accompany this completed form.
------------------------------------------------------------------------------------------------------------------------------------------
FOR OFFICE USE ONLY: All releases of records authorized by this request are tracked in student record on SPACMNT.
Expiration Date: ____________________ updated 5/12/2008

Office of Records
(978) 632-6600 x. 106
Change of Address/Name Form
Please complete the appropriate sections of this form to request a

change of your student information. Verification is required for a
name change, or a change that will affect residency status.
Student ID/SSN Number: ___________________
A. Name Change
Prior Name: ________________________________
New Name: _________________________________
B. Address Change
New/Current Address _________________________________

Street
_________________________________
City State Zip
C. New Phone Number
(_______) _________________________
Student Signature: __________________________ Date:________

Printed Grade Report Request
The college will not be mailing semester grade reports unless specifically requested.
Grades and transcripts are available on WebConnect. See the handout for procedures to
review and print semester grades or unofficial transcript.
For students who wish to receive a paper grade report the following information is
needed. The college will process these requests in the week following the availability of
grades on WebConnect.
Phone requests from the student are acceptable with grades ONLY being sent to the
address of record.
.
Student ID Number: _______________________________
Name:___________________________________________
Address:__________________________________________
No. Street
___________________________________________
City St Zip
Signature: ______________________ Date: ___________________

requires the requesting party to attach docu-
mentation that verifies the student was The Family Educational
claimed as a dependent on the most recently Rights and Privacy Act
filed IRS tax return. Once this form and doc-
umentation is received, the student will be (FERPA)
T
notified of the request prior to the release of
he release of infor- the requested information 10 days hence.
mation contained Student information is subject to the guide-
lines of FERPA even if the student is below
in MWCC student the age of 18.
records, especially Students may choose to have their student
grades, transcripts, and records provided to parents or other third par-
ties on a one-time or one-year basis by com-
financial aid informa- pleting the student record information waiver
form (available in the records office or dean
tion, is strictly con- of students office).
trolled and regulated
Directory Requests:
by federal law, the
Family Educational Requests for the entire student directory,
requests from any military sources under the
Rights and Privacy Act Solomon Amendment, or requests for a "class"
of students, such as all students in any one
(FERPA). major, should be directed to the records office.
Questions about the release of any student

records should be directed to Dr. Richard
Pastor, associate dean of student services and
enrollment management (978) 630-9117 or
Ann McDonald, dean of student and enroll-
ment management. (978) 630-9164
www.mwcc.mass.edu 444 Green Street, Gardner, MA 01440-1000

The Family Educational Rights and Directory Information:
Any other information such as schedule,
Privacy Act (FERPA):
attendance, and grades are considered to be
The college annually updates and identifies
personally identifiable information and can-
FERPA requires the college to protect the pri- the data that will be designated as "directory
not be released to a third party, including
vacy of student record information with regard information." This information can be
parents, without the student’s written con-
to access to a student’s college records, the released to the public without the student’s
sent.
release of such records, and the opportunity to consent following specific request procedures.
challenge records should they be inaccurate, Directory information will not be released if
The procedure to request MWCC directory
misleading, or inappropriate. The College the student has requested in writing to keep
information is as indicated below. Directory
Catalog and Student Handbook detail the types their information confidential (see above).
information requests are not recorded in indi-
of records available for inspection and the pro-
vidual student records.
cedure to access these records. Students may request that their records be
coded as confidential at any time by complet-
• Requests for confirmation of academic
No information, other than the data deter- ing the request at the MWCC records office.
degrees, academic awards/honors, and dates
mined to be "directory information" can be
of attendance by employers and
provided to a custodial parent, non-custodial The MWCC directory information* colleges, and the confirmation of enrollment
parent, or other third party without the per- includes: status for insurance purposes may be taken
mission of the student unless very specific cri-
by telephone
teria have been met. • Student’s first, middle initial, and last
name • The requests for additional information must
FERPA requires the college to establish a poli- • The city and state of the student’s billing be made in writing (a fax is acceptable) on the
cy with regard to the data items that can be address letterhead of the company, agency, or school
released to third parties upon request, and to • The student’s declared program(s) of requesting the information
establish the procedures for the release of such study
information. Students have the option of • The student’s dates of attendance and • If the request is being made by an individual
making their "file" and "data" confidential. enrollment status (full-time or part-time) the request needs to indicate the address and
Students choosing to have their data marked for all period(s) of enrollment phone number of the requester and the reason
as confidential are identified in the student • Academic degrees and awards received for the request
information system (Banner) and their infor- • College sponsored e-mail addresses
mation is excluded from the college’s directory
information.
* As of October 2003 Parent Access to Records:
Releases of information other than directory Student records may be released to a parent
information must be duly recorded in the (either custodial or non-custodial) of the stu-
individual student record noting whom the dent without the student’s prior approval only
release was made to, the content of the release, when the MWCC parent information request
and the purpose of the release. form (available in the records office or dean of
students office) has been completed. This form
USING YOUR ACCOUNT
Requesting an Official Transcript Using WebConnect

To request an official transcript to be sent to you, another school, employer, or anyone else, please follow
the instructions below. To complete the ordering process you MUST be able to pay for the $5 transcript
fee using a credit/debit card. If you do not wish to pay by credit card, you will need to request your
transcript in writing. Unofficial copies of your transcripts are available on WebConnect at no-
charge.
Creating Your Account:

Students enrolled since 2001 should have a WebConnect account already established. If you attended
prior to that date you will need to call the Enrollment Center at 978-630-9284 so that we can establish
your account prior to you ordering your transcript, or you can order using the pdf link.
1. Access the MWCC home page at www.mwcc.edu. Click on “Web Services” at the upper right
hand side of the page. Follow the WebConnect link to get to the secure area.
2. Click on the WebConnect link. Enter your ID and PIN at the opening page of the WebConnect system
and follow the instructions carefully.
3. To access the secure student record data you will use your student ID number (or your social security
number), and your 6-digit PIN (The original PIN is your 6-digit birth date, i.e. May 30, 1970 would be
053070). The first time you access WebConnect you will be asked to change your PIN to any 6-digit
alphanumeric code, and create a secret question and answer for use in case you forget your PIN. (If you
cannot get access please call the Enrollment Center at 978-630-9284 to have your PIN reset.)
Requesting an Official Transcript:

4. You are now at the Main Menu for WebConnect. Click on the Student and Financial Aid link. Click
on the Student Records link.
5. Click on the Academic Transcript link to get to the Academic Transcript Options page. To review
an unofficial transcript click the submit button.
To request an Official Transcript click the Request Printed Transcript link at the bottom of the
page.
If you do not have a credit/debit card, you can get the directions for sending in your request by printing
the Transcript Request Form (PDF).
6. At the Transcript Request Address page you can request a specific college to where you want the
transcript sent by following the Look Up College Code link, or have it sent directly to you. Use the One
Of Your Addresses line to select the address we have for you. If you want the transcript sent to a college
not listed or someplace else, you can complete the Issue to box. Click Continue.
7. A the Select Transcript Type page you MUST change the Transcript Type to Official Web
Transcript using the drop down box. Then you can complete the address to where you wish the
transcript sent. Click Continue.
8. At the Transcript Request Options page, you can select the number of transcripts you wish, and
MUST select the Standard Mailing option for the drop down box in Delivery Method. Continue.
9. At the Payment Options page you MUST select Bill Student’s Account from the drop down box.
Continue.
10. Complete the credit card payment procedures following the instructions.
11. Review the Transcript Request Summary data, and then click Submit Request.
12. Web ordered transcripts are printed twice a week, usually Tuesday and Friday. You can verify that
your request was processed by looking at the Transcript Request Status from the Academic Transcript
Options Page (step 5).
Where can I call for help?
Contact enrollment@mwcc.mass.edu or (978) 630-9284. You can access WebConnect from any location
where you have Internet access. Open access computers are located in the lower level of the MWCC
library.
iConnect is a portal to all resources in
one location. It offers a personalized
environment through single sign on,
easy navigation and simplified access
to core systems.
USING YOUR ACCOUNT

Mount Wachusett Community College has chosen to make the college’s student information system available to
students through the implementation of the WebConnect system. Student email accounts have also been provided for all
students. Access is available as soon as students are registered for enrollment in credit courses.
WebConnect Services:
View and print your class schedule Degree Evaluation Review your financial aid information
View and print a copy of your grades and transcript Register and add/drop courses Establish your MWCC email account
View the current college catalog Review and pay your bill on-line Order an official transcript
Access the MWCC library web services
Creating/Activating Your Account:

Required items: Student ID: Your Student Id can be found on your MWCC Student ID card, your tuition bill or by calling MWCC helpdesk at (978) 630-9378.
1. To get your unique MWCC student username and password, access iConnect. Then click on the “Activate your Account” link.
2. You will be required to choose a secret question and provide an answer during the activation process. Please be sure to choose something you will
remember. The question and answer will be used to confirm your identity when communicating with MWCC by telephone.
3. At the end of the account activation process your username and password will be displayed. This will be your login and password for Blackboard,
WebConnect, Student email, MWCC Computers, and the MWCC Wireless Network. If you need to write down your username and password, please
be sure to keep them in a secure location.
4. If for any reason your account activation is unsuccessful please contact the Help Desk at (978) 630-9378 for assistance. MWCC may not
have your current information on file.
5. If at any point after activating your account you do not remember your username and/or password please go to iConnect. Then click on the “Account
Access Issues” link.
Registering Using WebConnect:
1. Login to iConnect and click on the WebConnect icon.
2. Click on the “Student and Financial Aid” link, the options will include Registration (to register/get class schedule), Student Records (grades/transcript), and Financial Aid.
3. From the “Student and Financial Aid” page, click on the “Registration” link to get to the registration menu.
4. Select the term from the drop down box. Click submit.
5. Click on the “Add or Drop Classes” link. Enter the CRN numbers of the courses you have selected. If you click on the “Add to Worksheet” button, the course will be
transmitted to your registration form, BUT NOT ADDED to your course schedule officially. Once you have entered all of the CRNs, click on the “Submit Changes” button
to complete your registration.
If you would like to plan your schedule on-line, click on “Look-up Classes” from the Registration menu. In the first section, you will need to choose a subject. You may then
search by any other variables (e.g. course number, campus, instructor, days, etc . . . ) When you have entered all of your variables, click on the “Class Search” button to obtain
your search results. To register for any of the courses in your search, click on the box in the left hand column next to the course or courses you have selected. Click on the
“Register” button to add a course or courses to your schedule.
Your confirmed course enrollment will appear after you have clicked on the “Register” button. If there are errors with your schedule, they will appear below your schedule
with a red “Registration Errors” button. The course(s) appearing in the error section are NOT part of your schedule. A link at the bottom of the page gives an Error Message
Explanation describing each of the possible error.
To add additional courses to your schedule, you may continue to add classes in the lower section of the page by submitting CRN numbers or to complete another search, click
on the “Class Search” button.
6. Once you have selected all of your courses in the term for which you are registering, go to the bottom of the page and click on the “Registration Fee Assessment” link. A
summary of the charges for this semester will appear.
Printing/Viewing Your Schedule:

You can print and/or view your schedule by following the links below:
2. Select the Student and Financial Aid link from the menu bar
3. On Registration menu click - “Week at a Glance”
Printing/Viewing Grades:
You can print and view your semester grade report or an unofficial copy of your full transcript by following the links below:
2. On Student and Financial Aid menu click
• To review your final grades for the past semester, click on the Final Grades link. From the drop down box, select the term you wish to review.
Click the Display Grades box.
• To review your entire Academic Transcript, click the Academic Transcript link
To request an official transcript click, the Transcript Request Form link at the bottom of the page.
Where can I email or call for help?

Email helpdesk@mwcc.edu or call (978) 630-9378 for assistance with Web Connect access. Contact your academic advisor or the Enrollment Center at
enrollment@mwcc.mass.edu or (978) 630-9238 for assistance with registration. You can access WebConnect from any location with Internet access.
This section provides advisors a place to keep important emails,

notes, or other pieces of information important to effective advising.
Notes

Aspire Advising Guide

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Aspire Strategy | Funded by Title III

FUNDED BY TITLE III

Mount Wachusett Community College | Advising Matters.

Selective Program Advising

Advising Nuts & Bolts

Major Goals of Academic Advising at Mount Wachusett

Academic Advising at Mount Wachusett Community College will…

Mount Wachusett Community College | Advising Matters.

Academic Advisor Expectations

Mount Wachusett Community College | Advising Matters.

Recommended Advising Outreach Plan

Recommended Semester Outreach Points

First Day of Classes........ Introduction/Add/Drop

7th week........................ Cycle 2 Reminder

10th week...................... (Spring only)

11th week...................... Upcoming Advising & Registration Period

Mount Wachusett Community College | Advising Matters.

Prescriptive vs. Developmental Advising

*Chart provided courtesy of John Kruszewski of Middlesex County College

Mount Wachusett Community College | Advising Matters.

For more information on theories of academic advising, as well as practical information,

It is the difference between sending someone over….there

Mount Wachusett Community College | Advising Matters.

Advisor Self-Assessment Checklist

Clarify the student’s chosen program of study?

Choose first semester courses based on location, time, and best

Discuss the student’s financial plan?

Sign students up for summer student ID dates?

Adequately prepare and motivate students for their next steps?

Remind students of orientation dates.

□Check-in on the student’s current courses?

□Confirm the student’s program of study?

□Check on the progress of the student’s educational plan?

□Review and confirm the student’s degree audit?

Review “The Link” and check-in on resources/referrals?

□Choose courses based on location, time, and best instructional fit?

Consider career and transfer advising?

Discuss the student’s financial plan?

Adequately prepare and motivate students for their next steps?

Program of Study Choosing Courses ID Date Selection

Interpret Test Scores Educational Plan Next Steps

New Student Intake Advising Session Flowchart

Mount Wachusett Community College | Advising Matters.

Continuing Student Intake Advising Session Flowchart

Mount Wachusett Community College | Advising Matters.

Mount Wachusett Community College | Advising Matters.

Mount Wachusett Community College | Advising Matters.

NACADA (The National Academic Advising Association)

The Mentor: An Academic Advising Journal

The Chronicle of Higher Education: Community Colleges

Mount Wachusett Community College | Advising Matters.

Tips for Advising Students Testing into Developmental Coursework

Mount Wachusett Community College | Advising Matters.

Tips for Advising Non-Traditional/Adult Learners

Advising Our Students

Mount Wachusett Community College | Advising Matters.

Tips for Advising Veterans

Advising Our Students

Mount Wachusett Community College | Advising Matters.

Tips for Advising First-Generation Students

Advising Our Students

Mount Wachusett Community College | Advising Matters.

Tips for Advising Re-Admitted Students