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CONFIDENTIAL - For Oracle Internal Distribution Only

INSTALLATION/CONFIGURATION SERVICES
FOR ORACLE EXADATA DATABASE MACHINE

Table of contents

Installation/Configuration Services…………………………………………………………………………………….1
Installation/Configuration Contract…………………………………………………………………………………….1
Description of Installation Services …………………………………………………………………………………...2
Description of Configuration Services ………………………………………………………………………………..2
Installation vs. Upgrade ………………………………………………………………………………………………..2
FAQ……………………………………………………………………………………………………………………….3
Contacts and Resources…………………….…………………………………………………………………………3

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CONFIDENTIAL - For Oracle Internal Distribution Only

Installation/Configuration Services

As Installation/Configuration services are no longer bundled with the purchase of the Oracle Exadata
Database Machine but sold separately, this document will provide clarification about what is included in each
service. You will also find information on where lists and/or descriptions can be found.
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Installation/Configuration Services Contract

The Installation/Configuration services contract is not in an Oracle ACS contract vehicle, but is embedded in
the Oracle Exadata Database Machine ordering document, in Exhibit B. The Exadata Contract (located on
eSource) describes the Installation & Configuration services.
Exhibit B is to be used for the contract. If the customer is asking for more clarity or delivery details, please
use the sections 5 & 6 of the Oracle Exadata Database Machine Owner's Guide.
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Description of Installation Service

Here is the description of the Installation service for Oracle Exadata Database Machine, as described in
Exhibit B of the Exadata Contract.

Oracle System Installation Service


The Oracle System Installation Service is subject to the terms and conditions of the OLSA. Oracle will
perform the following services to install and configure your Database Machine at your delivery location:
a. Site and Installation Planning
b. Installation and Configuration of Sun Hardware and Sun Software
c. Power-on Sun Hardware
d. Bring-up Operating System on Sun Hardware
e. Installation Verification
f. Verification of Firmware Levels
g. Physical Connection to your Network
h. Deliver Build Diagrams and Bill of Materials
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Description of Configuration Service

Here is the description of the Configuration services for Oracle Exadata Database Machine, as described in
Exhibit B of the Exadata Contract.

Oracle ACS Database Machine Configuration Service


The Oracle ACS Database Machine Configuration Service is subject to the terms and conditions of the
OLSA. Oracle will perform the following services to install and configure the licensed Oracle Database and
Database options (if licensed) at your delivery location:
a. Configure Exadata Storage Servers

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CONFIDENTIAL - For Oracle Internal Distribution Only

 Configure logins and network addresses


 Create a cell, cell disks, and grid disks
 Set up configuration files for a database server host
 Configure shared storage to support Oracle Real Application Clusters

b. Install licensed Oracle Database and Database options (if licensed) and Configure Database Servers
 Configure logins and network addresses
 Install Oracle Database including ASM and CRS
 Install any required Database patches
 Create an ASM disk group for Oracle Exadata Storage Server Software
 Create default Oracle database

c. Post-Installation Tasks
 Run configuration verification tests
 Document configuration and maintenance procedures

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Installation vs. Upgrade Service

There is a difference between the Installation service for first time installation of a ¼ or ½ rack Exadata and
the Upgrade service.

The difference between an Installation service and an Upgrade service (required when expanding or
upgrading from ¼ to ½ rack and ½ to full rack) is significant. An Installation includes plugging in a prebuilt
Exadata rack. An Upgrade requires manually building and cabling a quarter or half rack (servers and storage
cells) into an existing Exadata rack. It's a much greater effort on-site. An Upgrade service is also more costly
than the Installation because of the on-site engineering effort. With installs, upgrades are priced from the
ACS install pricing tool linked from the Exadata price list.

The cost of upgrading a quarter/half rack to half/full rack includes two components (hardware installation/
upgrade and software configuration). The cost of the hardware component for upgrading two racks is double
the price of one rack i.e. no "discount" for quantity. The cost of the software configuration component for
upgrading two racks is less than double the price of one rack - so a "discount for quantity" is calculated in.

The Configuration service is required to complete the upgrade as the new database and storage servers
must be configured to be incorporated into the existing RAC cluster.

You will find in the section 8 of the Oracle Exadata Database Machine Owner's Guide, the upgrade process,
with description of the tasks, activities, and verification steps.

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CONFIDENTIAL - For Oracle Internal Distribution Only

Frequently Asked Questions

Question 1: Is there a contract or exhibit describing the Oracle Exadata Upgrade Service
Answer: Not explicitly, the Upgrade Service includes Installation and Configuration activities described in
Exhibit B embedded in the Oracle Exadata Database Machine ordering document.

Question 2: What is included in the Upgrade service?


Answer:: See Installation vs. Upgrade Service section.

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Contacts and Resources

Contacts

- Carl Benefiel (Global Product Manager)


- Keith Black (EMEA Business Development)

Resources

. The Exadata Contract (located on eSource) describing the Installation & Configuration services in Exhibit
B.

. The Oracle Exadata Database Machine Owner's Guide providing Installation & Configuration delivery
details in the sections 5 & 6, and Upgrade delivery details in the section 8.

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Updated Nov. 4 , 2010 Page 4 of 4

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