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CONTEXT DIAGRAM

Context diagrams are related to Data Flow Diagram, and show the interactions
between a system and other actors with which the system is designed to interface.
Context diagrams can be helpful in understanding the context which the system will
be part of.

Contextual Diagram of ‘SERVICING MANAGEMENT SYSTEM’

Query for Service

Log Call for Service Collect Log Call Details

Submit Payment Get Payment for Service

SERVICE

CUSTOMER MANAGEMENT MANAGER

SYSTEM Feedback of Log Call


Get Bill

Get Call Status Submit up to date summarized query info

Get service query


Get updated call status summary from
Technician

Collect forwarding bills Give updated status of Service Call

TECHNICIAN
DATA FLOW DIAGRAM (DEFINITION)

Data Flow Diagram was developed by Larry Constantine for expressing


system requirements. A DFD or bubble chart is used to depict the data
flow taking place in the system. This helps to understand what activities
make up the system, what data enters and what leaves the system.
A DFD is a graphical tool which provides a mechanism for functional
modeling as well as information flow modeling.

DFD symbols:

A PRODUCER OR CONSUMER OF
INFORMATION

A TRANSFORMER OF INFORMATION
(PROCESS

DIRECTION OF DATA FLOW

STORAGE OF INFORMATION
1ST LEVEL DFD

Store Service details Service Details

Entry Store Entry MANAGER


CUSTOMER
1.0
Stores Customer details
Customer Details
Get Customer Details summary
Apply for Log call
Call Allocate call log Details
log Stores call log details
Call log Details
2.0 Update call log Details

Get call log summary

Get allocated call details Stores Call Allocation Details Call Allocation Details

Allocate Update Service details


Service Update Call allocation Details

TECHNICIAN
3.0
Get call allocation Query

Submit Feedback details


Allocate Feedback Details
Provide Feedback Feedbac Store Feedback Details
k Feedback Details
4.0 Update Feedback Details
Get Feedback Query summary

Allocate Solved call Details


Receives Solved call

Stores solved call Details Solved Call Details


Solved
Call
5.0 Update Solved call Details

Get solved call Query

Give Payment
Store payment details Payment Details
Payment
Update Payment Details
6.0
Payment received
ENTITY RELATIONSHIP DIAGRAM (DEFINITION)

Data objects are connected to each other in various ways. Object


relationship is the cornerstone of any data model.
This is represented graphically using ER Diagram.
It was proposed by Peter Chen for design of relational database system.
A set of primary components are identified for the ER diagram,
Data objects, attributes, relationships and various type indicators. The
primary purpose of ER diagram is to represent objects and their
relationships.
The major components of an ER diagram are:

REPRESENT AN ENTITY

REPRESENT AN ATTRIBUTE

REPRESENT KEY ATTRIBUTE


REPRESENT DERIVED ATTRIBUTE
…..

REPRESENT RELATIONSHIP

REPRESENT CARDINALITY

LINKS ATTRIBUTE WITH ENTITY


AND ENTITY WITH RELATIONSHIP
ER DIAGRAM

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