Académique Documents
Professionnel Documents
Culture Documents
Compensation Design
We design compensation structures that maximize desired behaviors, drive
profitability and correct undesirable behaviors. We will review multiple (proven)
models suitable to your businesses needs including; tiered commission, gross profit,
and comprehensive P & L model. We create a consistent design for every organization
level to ensure that all employees have the same goal; organizational profitability!
Job Descriptions
The unique operational challenges faced by wireless dealers not encountered in other
retail environments must be taken into account when designing the job duties of
your management team. Virtual COO has successfully captured these challenges and
created clear functional descriptions at each level of the organization to execute in
the most streamlined and cost-effective manner.
Member: $1,795
Non-Member: $1,995
Training / Recruiting / Management
Training
An organized, efficient training process is a vital component to any sales organization.
Finding the balance between having your new reps adequately prepared to sell from
day one and not overloading them with too much information can be a delicate
balance. Who presents the material as well as how it’s presented is equally important
as the information itself. Our program has been fine tuned from years of experience
guaranteeing you’ll get the most out of your reps from day one and beyond.
Recruiting
Having the right people within your organization is the most important factor to
success in the wireless retail business. Recruiting is a continuous process in which your
entire sales staff needs to participate regardless of your current staffing situation.
The VCOO program creates the structure and follow-through required to ensure that
your company acquires and retains top candidates.
Sales Management
Effectively managing and motivating is as much an art as it is a science. Keeping your
sales staff motivated and operationally sound month-in and month-out is a complex,
evolving process. Our program first determines what items are critical to the success
of your business, then lays out a daily structure to relay this information to your team.
We then create a plan to track and this information throughout the day and constantly
motivate your team.
Member: $1,795
Non-Member: $1,995
Operational Procedures and
Complete Training
We take our knowledge of industry best practices and apply it to the specific situations
unique to your business, creating a complete “A to Z” operations manual that every
department within your company will use as a daily guide. Some of the areas the
operations manual will cover are as follows:
Member: $1,795
Non-Member: $1,995
Member: $4,495
Non-Member: $4,999
Additional Training Options
»» Complete Power Point w/ presenter’s notes, handouts, quizzes and final exam
»» Policies and procedures
»» Product knowledge
»» Sales process
»» Role play and sales floor shadowing
»» 30-Day follow up training
Member: $1,795
Non-Member: $1,995
Manager Training
Member: $1,795
Non-Member: $1,995
Additional Training Options
Member: $1,795
Non-Member: $1,995
Business Plan &
Employee Handbook
Business Plan
»» Executive profiles
»» Mission and Vision statements
»» Core company values
»» Retail strategy and site selection criteria
»» Company operations
»» Recruiting and Training
»» Financial Modeling including 5 year P&L and Cash Flow Projections
»» Org Structure
»» Marketing and Advertising Plan
Member: $1,195
Non-Member $1,295
»» Hire better
»» Train and Motivate
»» Provide clear policies and procedures
»» Improve employee morale
»» Protect you from legal challenges
»» Communicate effectively with your staff
Member: $495
Non-Member $545
Implementation Support
and Next Steps
Implementation Support
Having a detailed structure is only half the battle to achieving operational success.
There must also be detailed action plans and follow up programs in place. We will
assist you in creating action plans that have concrete deadlines and track specific
metrics, which measure the success of these plans. Our level of participation can very
depending on your business needs, ranging from weekly calls with pre-set agendas to
track the success of these programs to working closely with your department heads
as integral part of your team throughout the week assisting in the implementation of
each program.