Académique Documents
Professionnel Documents
Culture Documents
1-3 years
Over 3 years
Never used
5 - Very satisfied
4 - Somewhat satisfied
2 - Somewhat dissatisfied
1 - Very dissatisfied
5. How satisfied are you with the following characteristics of our service?
5 - Very 4 - Somewhat 3 - Neither 2 - Somewhat 1 - Very
satisfied nor
satisfied satisfied dissatisfied dissatisfied
dissatisfied
Quality
Price
Purchase
experience
Installation or first
use experience
Usage experience
After purchase
service (customer
service, etc.)
Repeat purchase
experience
6. How important are the following characteristics when purchasing this type of service?
5 - Extremely 4 - Very 3 - Somewhat 2 - Not very 1 - Not at all
important important important important important
Quality
Price
Purchase
experience
Installation or first
use experience
Usage experience
After purchase
service (customer
service, etc.)
Repeat purchase
experience
7. Thinking of your most recent experience with our service, how much do you agree with the
following statements?
3 - Neither
5 - Strongly 4 - Somewhat 2 - Somewhat 1 - Strongly
agree nor
agree agree disagree disagree
disagree
service was worth
the purchase price
service does what
it claims
service does what
I need
service is easy to
use
service is
competitively
priced
10. Thinking of similar services offered by other companies, how would you compare our
service offered to them?
Much better
Somewhat better
Somewhat worse
Much worse
Don’t know
11. Would you purchase our service again?
Definitely
Probably
Not sure
Probably not
Definitely not
12. Why do you feel that way about purchasing our service again?
13. Would you recommend our service to colleagues or contacts within your industry?
Definitely
Probably
Not sure
Probably not
Definitely not
14. Why do you feel that way about recommending our service?
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Male
Female
18-24
25-34
35-44
45-55
Above55
Employee
Unemployed
Student
Retired
Under 20,000
20k-29k
30k-39k
40k-1 lac
Above 1lac