SUJBECT;

COMPUTER APPLICATION TO BUSINESS - 2

TEACHER;
MR. MUIZZ ALAM KHAN

SUBMITTED BY;
RAHEEL IRSHAD (11396)
MUHAMMAD DANISH RAFIQUE (11958)

DATE / TIME;
27TH APRIL, 2011
WEDNESDAY 3 TO 6, CLAB - 2
 Table of Content

 Introduction and History

Services

 Organizational Hierarchy

 IT Department Hierarchy

 Hardware

 Software
Temenos T24
Oracle / Oracle Financials
PHOENIX ATM controller
HRMS
TPS
SISCO ASA
CAMs

 Enterprise Resource Planning

Customer Relationship Management (CRM)
Partner Relationship Management (PRM)
Knowledge Management (KM)

 Networking
Networking in Silk Bank
Intranet
Silk Bank Branch Network
Silk Bank ATM Network
Organization website

 Reference
Introduction and History
Silkbank is a private commercial bank aimed at providing services to Small Management
Enterprises (SME). The name “Silkbank” signifies that it endorses our values. The name takes its
inspiration from ‘Silk’, a natural element known for its unique properties. Its inspiration also
comes from the Silk route which has been a corridor for trade and commerce between Asia and
the rest of the world for centuries. It’s ascending symbol marks quest to move higher and the tag
line “Yes we can” is a promise of unmatched service quality to their customers.

On September 15, 2001, under the supervision of the State Bank of Pakistan (SBP), the
institution known as the Prudential Bank was acquired by the management and associates of the
Saudi Pak Industrial and Agricultural Investment Company (Pvt) Ltd (SAPICO)

On March 31, 2008, a Consortium comprising of IFC, Bank Muscat, Nomura International and
Sinthos Capital and led by senior bankers Shaukat Tarin and Sadeq Sayeed acquired an 86.55%
stake in Silkbank for around $213 million or $0.47 per share (PKR 29.3 equivalent per share).
Under the new leadership, the bank will continue to focus on SME & Consumer financing
resulting in efforts of increased profitability.

The vision of Silkbank is to establish the benchmark of excellence in the banking industry, and
be the bank of choice for the target market. All their initiatives are aimed at attaining “Service
Leadership” and we will make their service truly unmatched.

Services

 Deposit Account
Current Account
 Online Express
 Basic Banking Account
 All in One Account
 Business Value Account
Saving Account
 Super Saver
  PLS Saving
 Foreign Currency Account
Term Deposit Account
 Munafa Hi Munafa
 Salana Munafa
 7 Days Notice Deposits
 Other Term Deposits
 Loans & Advances
M Power
 Insurance Products
Roshan Mustaqbil
Sunehra Kal
Mahfooz Har Pal
Silk Health Plan
 Technology Products
VISA Debit Card
Mobil Banking
E-Statement
SMS Alert
Silk Bank-Direct
 Branch and ATM Locators
Branch Locators
ATM Locators
 Customer Specialized Information
Unclaimed Deposit
Schedule of Charges
Profit Rates
Annual Report
Notices
 Organizational Hierarchy

President& CEO

Company
Chief Operating
Secretary
Officer

Group Head Group Head Group Head Group Head Human

Group Head
Compliance & Retail Banking Special Asset Resource & Service
Marketing &
Internal Control Management Quality
Strategic Planning

Head of Head of Customer

Head of Head of Head of
Corporate & Satisfaction &
Marketing Compliance Investment Audit Quality
Banking

Project Area Head of Head of

Financial Audit Team
manager Manager Treasury
Institutions

Relationship Finance Treasury Regional Head of

Creative
Manager Manager manager Manager Operations
Team

Product Branch
Finance Treasury
Operations
Development Team Manager
Team Manager
Team

Head of IT

Cashier Client
Service
Managers

IT Team
 IT Department Hierarchy

Head of
Department

Operations
manager

System
Development
Manager
Manager

Network System Support

manager manager

Project
Manager
Hardware
All hardware’s installed at Silk bank is powered by IBM. Silk bank has storage devices which
stores all the data required in the bank, it has the capacity of terabytes which is connected with 2
servers that combines into 1 big server, which is connected to all branches of Silk Bank.

Silk bank has installed Blade Power 7 server which has minimized their physical space and
energy consumption. Its rack mounts servers’ which works with least cords that minimizes wire
expense and unnecessary space, as compare to typical computer it has vast storage space, SAM-
storage area network which can store data in tape drivers with each driver has a capacity of 4 to 5
GB and it can store. These data at the same time can be shared among employees working in the
Silk bank network.

Hardware used in Silk bank are:

 Consumer based hardware

 ATMs
 Pin Pads
 Card Readers/MSRs
 Signature Pads
 Cash Drawers/Dispensers
 Passbook Printers
 Receipt Printers
 Employee based Computer hardware
 Intel® Core™2 Duo Processor E7500
 2.93GHz, 3MB Cache, 1066 MHz
 Intel® DG41RQ Motherboard
 (LAN + VGA + Sound) Built-in
 1GB DDR II RAM
 250GB SATA Hard Disk Drive
 COMBO Drive
 Multimedia Keyboard
 Optical Scroll Mouse
Software
Silk bank has incorporated with the best software providers to facilitate its employees and
customers to the fullest. Altogether Silk bank is using more than 70 software’s which includes
internal and external software’s both according to the requirement of the bank. Some of the
software’s are managed by State bank of Pakistan which banks uses. Some software’s are
purchased from the market according to the requirement of the business as bank is more
concerned with general ledger and financial analysis.

The IT department consists of 7 experts who evaluates the need of the software and then decides
to develop or purchase them from the market. Silk bank like other banks is using software in mix
and match system by selecting different software or combining internal software with external
software to cut heavy cost spend on purchasing expensive software’s.

Silk Bank has implemented few sophisticated software’s considering its need in the corporate
world and to gear up its system in advanced software’s which work efficiently and give
acceptable performance with its distinguishing features.

Some of the major software’s which are purchased by the Silk bank are as follows:-

1. Temenos T24
2. Oracle / Oracle Financials
3. PHOENIX ATM controller
4. HRMS
5. TPS
6. SISCO ASA
7. CAMs

Temenos
T24 provides a solid foundation for banks to manage customers, processes, risks and monitor
ongoing activities, as well as specialized line of business functionality, which provides the full
range of banking services such as: Retail Banking, CRM, Multi-channel, Cash transactions,
Payments, Credit, Deposits and Loan simulation.
Switzerland made software; TEMENOS T24 (formerly known as GLOBUS) has been an
international sales leader in Banking Software packages in the last five years. Its development
through its application in a great number of facilities has rendered this system capable of
covering the most specialized banking needs. Today TEMENOS T24 operates in 500 banks and
financial institutions in more than 100 countries.

In Pakistan Temenos is in legal partnership with NDC since September 2000. NDC has sold its
services to the Silk Bank in 2008, according to the Silk Bank financial report published on
august 2010, it had fully implemented the software into its all branches and networks.

Benefits of Temenos- T24 are as follows;

Manage Risk

 T24 is a feature and process rich system, providing a well-documented, efficient way to
handle risk and regulatory reporting.

 T24 is highly automated, incorporating significant levels of straight through processing

(STP). This helps banks to reduce errors, reduce risk and enhance control.

 T24 provides a transparent view of each customer’s total dealings with the bank, including
non-financial transactions. T24’s integration across the different business areas, gives the
bank’s staff a complete picture of their customers’ activities.

 T24 is a real-time, genuinely 24x7 system which supports non-stop banking operations.

Delivering growth

 T24’s single, 360 degree view of the customer which helps Silk Bank to significantly
improve customer service and ensure a more positive customer experience.
 T24 can support almost every financial product and instrument being traded on any market in
the world.
 T24’s system design imposes no known limit to the volumes that can be handled.

Manage Cost:

 High levels of operational efficiency and STP mean routine processes are automated,
exceptions and problems efficiently managed and fewer people are needed to handle
larger volumes. With less human involvement, costs can be further reduced.
  Before costs can be managed, they need to be visible. T24 identifies costs incurred in
each revenue centre, providing high levels of visibility, ensuring that resources are
allocated effectively.

Picture below describes the implementation process of T 24;

Oracle
More than three decades ago Larry Ellison saw an opportunity other companies missed: a
description of a working prototype for a relational database. No company had committed to
commercializing the technology, but Ellison and co-founders Bob Miner and Ed Oates realized
the tremendous business potential of the relational database model—but they may not have
realized that the company they formed would change the face of business computing forever.

Throughout its history Oracle has proved it can build for the future on the foundation of its
innovations and, its intimate knowledge of customer challenges and successes analyzed by the
best technical and business minds in the world.
Today Oracle is the gold standard for database technology and applications in enterprises
throughout the world—the company is the world's leading supplier of information management
software and the world's second largest independent software company.

Oracle Financials: Its offers the most complete and integrated financial management solutions
for finance operations of the business which helps the finance department to manage financial
transactions, attestation of financial reports and management of enterprise performance. It also
helps the finance officers increase efficiency in the management of the financial close and
compliance processes. It has also introduced International Financial Reporting Standards (IFRS)
to replace the U.S. GAAP. The aim of the financial governance is to support CFOs to achieve
risk-adjusted insight with unified financial reporting and compliance analytics, and enhance the
timeliness and quality of financial reporting.

Oracle Financials At Silk Bank: Silk bank has acquired the services of Oracle Financials since
2008 to increase its efficiency and reduce back- office costs. It also helps the bank to keep the
records in a systematic way, manages them in one place which can be retrieved by the employees
using it at any time and it also saves time as it calculates the total and balances the amount and
identifies any error. Silk bank has acquired this software due to its global acceptability and its
accreditation with a large number of multinational companies. Security of its data is one of the
main priorities of Silk bank and Oracle financial fulfills it with its fool proof security system
which keeps banks documents safe from intruders.

Following are the benefits of the software for the Silk Bank;

 Increase shared services efficiency with the centralized architecture for accounting, taxes,
payments, and banks.

 Improve productivity with integrated imaging, workflow, and spreadsheet integration.

 Accelerate decision making with delivered integration with business intelligence and market-
leading planning and consolidation solutions.

 Manage enterprise risk and reduce compliance costs with end-to-end processes for
governance, risk, and compliance.
 Enforce segregation of duties and security policies at multiple levels.

 Operate in any country and comply with evolving global accounting standards.

 Standardize global accounting policies that are applied consistently across the enterprise with
configurable rules engines.

PHOENIX: ATM Controller

Phoenix Interactive is the world's first and leading provider of Windows- based multi-vendor
ATM software. For more than two decades, Phoenix has been helping financial institutions
around the globe forge competitive positions in self-service banking. Phoenix pioneered some of
the industry's most dramatic innovations including web-enabled ATMs, deposit automation,
customer preferences and targeted marketing. And it continues to set the standard for best
practices in the self-service industry.

Phoenix At Silk bank: Silk bank has acquired the services of Phoenix software in their ATM
machines, to provide customers with the best technology available. It also helps the Silk Bank
department to mobilize their work and help company to work efficiently in different
demographics. Customers also get the opportunity to make transactions from different
demographics with intelligent personalization. Benefits of Phoenix for Silk Bank;

 Highly efficient, CRM software, which supports transaction processing

 Secured transaction through ATM without revealing information regarding customer
 Enable bank to strengthen relationship with customers by turning transactions into
interactions
 User friendly ATM machines, with intelligent personalization, help customers to make
transactions easily.
 Widely used means of making transaction.
HRMS
Silk bank has acquired services of Harmony HRMS to get advice regarding hiring employees
that best suits their company. Silk bank human resource has acquired this service to monitor their
employee and make packages accordingly. It also helps management in recruiting employees and
making payrolls effectively through easy to use management system which enable the HR
department to maintain data of employee and assess their performance time to time and choose
the write pay for them (More features are explained in ERP segment of the report).

Benefits of HRMS:

1. Free from time consuming human resource function

2. Helps in resolving issues with the various carriers
3. Helps make correct employee payment plan
4. Help choose right employee for the right job

Transaction Processing System (TPS)

Silk bank has procured software from TPS Pakistan PVT Limited which is a leading technology
provider of Electronic Fund Transfer (EFT) switch and payment processing related solutions and
services. Currently TPS is providing its services to HBL, UBL, Allied Bank, Doha Bank, Soneri
Bank, Askari Bank and Standard Chartered Bank in Pakistan.

TPS Internet Banking: Silk Bank continuously aims to maintain sincere relationship with its
customers, for this it has implemented TPS internet banking system. TPS delivers solutions to
bank’s customer, it helps in maximizing process efficiency, enhancing service delivery and
boosting profitability. TPS assist customers in scheduling regular payments for the entire
package or product lifecycle and beyond. Following are the benefits of the software for the Silk
Bank;

 Greater reliability
 Strong business relationship
 Technical consultancy to business and customers
 Efficient system integration services
 Enhance efficient service delivery
 Boost profitability

CISCO ASA
CISCO ASA - Adaptive Security Appliance installed in Silk Bank provides solution for hacking
and viruses. This product scans the inflow and outflow of information traffic which goes through
firewall. At every phase it conducts network penetration assessment by checking vulnerability
assessment against threats. It helps bank to

 Proven firewall services

 Comprehensive real-time threat defense
 Effective, always-on, highly secure remote access
 Highly secure communication services
 Stop attacks before they penetrate the network perimeter
 Control network and application activity by using context-aware security parameters
 Protect resources and data, as well as voice, video, and multimedia traffic
 Reduce deployment and operational costs

CAMS
CAMS (Cash Management Systems) banking solution enables banks to provide premium
customer service by offering the capability to configure innovative products and track all
customer information and transactions related to financing of customer assets.

Silk Bank requires extensive software to manage customization and deployment of the Mortgage
Loans, Auto Financing, Personal Loan and Running Finance. For that Silk bank procured CAMS
to foresee its cash process. Features of the product are as follows;

 Credit scoring
 Credit Limit checking
 Verification support
 Customer acceptance/rejection
 Credit Sanctioning
 Disbursement
 Maintenance
 Payment processing
 Accounting
 Agreement expiry & asset disposal
 Collections
 Balloon payments and settlements
 Default management
 Insurance management
Enterprise Resource Planning
Silk Bank realizing its environment and way of working has not established a unique centralized
ERP system to connect its different components, However it has procured and built several
software to maintain effective relationship with various stakeholders.

Customer Relationship Management (CRM)

Silk bank believes in making strong relationship with its customers. In order to make an
unbreakable relationship with its customers it has offered a platform for its customers to get in
contact with the bank directly and get detailed information regarding their account in just one
click through internet banking. It offers customers to access their account details in real time
without coming to the bank. Customers can access their accounts 24 x7 and get detailed
statements of their account and transfer funds. Customer can get in contact with the bank online
by e-mailing their issues which is responded by bank representative and resolved immediately
online.

The following are the Salient features of Internet Banking offered by Silk Bank:

Balance Inquiry: allows customer to review their statement at any time so the customer should
have information about the transactions made and they can have account of the money spent in
past.

Mini Statement: enables the customer to view last 8 transactions made on their account which
can be viewed irrespective of the

Funds Transfer: Customers can transfer their funds from their account using their financial PIN
to any Silk bank account in any branch throughout Pakistan.

Requests for Account Statement & Cheque Book: Customer can also request for account
statement and cheque book online which is delivered to them in the given address.

Mobile Banking: Silk Bank offers its customer to carry their account details in their pocket
through mobile banking. Customer can access their account from their through any GPRS
enabled cell phone by logging on to https://wap.silkbankdirect.com.pk and can enjoy services
such as Balance enquiry, Mini Statements, Product Information, Cheque book& Account
statement request.

Pay Order / Demand Draft: Customers can get request for the Pay order/Demand draft online
by just submitting a request. Pay order/Demand draft can be collected on the next working day
from their convenience branch.

SMS Alerts: Silk bank aims to keep their customers up to date all the time. In order to make it
possible it offers SMS Alert service which enables the customer to receive their transaction
details soon after the transaction has been made.

Security features: Security has become one of the main concerns of the time due to introduction
of new techniques in hacking industry. Silk bank has taken steps to provide its customers with
fool proof security. Customers are protected by a number of security measures set in place at Silk
Bank, which are also present at the vast majority of financial institutions Customers have the
protection of high-level encryption, which is beyond the capability of modern computers to
decipher, unless given thousands of years to spend guessing and checking. Firewalls also block
access by those other than the user and the bank, so communications cannot be read by unwanted
third parties

Benefits of Internet banking:

 Customers can pay their bills online which saves their time of visiting the bank.
 Customers can access their account history and transactions from anywhere in no time.
 Online banking allows customers to transfer money between accounts much quicker with an
automated phone service and can save trip to the bank.
 All payments are made through safe network. Through security enabled network which
blocks any hacking software to breach safety or privacy of the customer.
 Saves cost as lesser customers will be visiting venue.

Partner Relationship Management (PRM)

Silk Bank is consortium partner with IFC: A member of the World Bank Group, fosters
sustainable economic growth in developing countries. Nomura: A leading investment bank with
network in over 30 countries and total assets of USD 221B, recently acquired Lehman Brothers
in Asia and Europe. Bank Muscat: Largest bank of Oman with assets of over USD 15 billion,
having significant presence in the Middle East.

Silk Bank is in liaison with several reputable businesses to provide proficient services to its
customers. It provided an added value by collaborating with indulge, cotton and cotton, Hub
leather, bed & bath, Okra, Bar. B.Q Tonight, Arizona Grill, Roaster Coffee House, Salt and
Paper Village, Kamameshi, TSB Sport Bar, Subway, Evolution, Purple Haze, Café Coffee Day,
Little China, Sanuallah, Baby Shop, Chester Bernard, Aga Khan University Hospital, Bose,
Walk Eaze, Alle Nora, Style Walk, Foot Print, Hakim Sons, Almas Collection, Centa Flora,
Ainak Designer Eyewear, Quality Aviation, Freddy’s Café and serveal other businesses all
around Pakistan.

Silk Bank has established alliance with above business to provide customers greater
dependability through its Debit card Scheme, customers can pay for the product obtained through
the Silk Bank Debit Card and get 10 % to 20 % discount. Silk Bank shall transfer funds from its
account to the account of the business.

Silk Bank has also established relationship with EFU Life Insurance for the improvement in its
several product lines such as , & . EFU Life
Insurance has been providing Silk Bank with knowledge on product designing of the above
mentioned products.

Knowledge Management (KM)

Human Resource Management software, Harmony, Silk Bank uses to keep track and
coordination with their employees. This software offers following features to the bank;

 Internet services - web based database applications

 Data Management - Processing, Conversions, Mining
 Corporate Audio & Visual Presentations
 Consulting - HR systems implementation, Business Analysis, IT Strategies
SUPPLY CHAIN MANAGEMENT (SCM)

To maintain relationship and work under State Bank of Pakistan (SBP) rules and procedures Silk
Bank has adopted to use several software provided by SBP;

 RTGS: Real Time Gross Settlement Systems (RTGS), in Pakistan it is known as Real-
time Interbank Settlement Mechanism (PRISM), this mechanism enables Silk Banks to make
large-value payments to one another in real-time using online telecommunication facilities as
well as state-of-the-art computer systems Using this system, the banks holding accounts at SBP
are able to operate their accounts in real time from their own premises via computerized network
between SBP and the participating Banks. With RTGS, Banks are able to settle with finality their
large value transactions affecting their accounts at SBP (e.g. inter-bank lending/borrowing)
immediately, provided sufficient balance is available in their account.
 eCIB: Electronic Credit Information Bureau helps State Bank of Pakistan monitors the
performance of the banks. It has facilitated Silk Bank to overcome the limitations, such as
restricted information on borrowers, relatively low safeguards, low speed and reliability, low
number of borrowers i.e. 0.2 million, etc which characterize the existing system. Existing eCIB
system has been designed in line with best international credit sharing practices around the
world.
Networking
Networking in Silk Bank

Silk bank works on its own network purchased by MetalSoft; it has deployed first ever Exchange
2010 of Pakistan region at Silk Bank for their 1700 users in whole of Pakistan. Silk Bank
requires a comprehensive network to foster communication among its other offices and share
vast data through their network. In order to facilitate branches to communicate and even for
online communication Silk bank has Ms Exchange software which helps them in electronic
communication, it has facility of video conferencing through its in house software to conduct
video conferencing from 6 to 7 centers. This software also runs on mobile phones which help
employees to remain in contact with the bank even when they are not at their desk. Following
picture describes some of the features of MS Exchange currently used in Silk Bank;

Benefits

 Lower messaging costs by 50-80%

 Increase productivity
 Flourishes business by increasing proximity with stakeholders

 Optimized for Software-plus-Services

 Protection against anti-spam, antivirus, compliance, clustering with data replication
 Offers increased database maximum size limit, currently used space is 16 TB per database

Intranet
One of the most important function of MS. Exchange network software of Silk bank is to
communicate within the organization because employees need to be in contact with other
employees sitting in varies centers within city or in various location nationwide.

Features of this software are as follows;

 Departments can communicate easily

 Employees can communicate through chat in real time
 Official notice can be distributed internally
 Secure way to share confidential information
 Zero usage cost

Silk Bank Branch Network:

Karachi, Larkana, Hyderabad,

Sukkur, Multan, Quetta, Lahore,
Faisalabad, Mandi Bahauddin,
Sheikhupura, Sargodha,
Gujranwala, Sialkot, Gujar khan,
Gujrat, Jehlum, Rawalpindi,
Attock, Peshwar, Islamabad and
Azad Kashmir.
Silk Bank ATM Network:

Karachi, Hyderabad, Sukkur,

Quetta, Multan, Faisalabad,
Lahore, Gujranwala, Rawalpindi,
Islamabad and Peshawar

Organization’s website
References
http://www.silkbank.com.pk/

http://www.silkbank.com.pk/html/history.html

http://www.tpsonline.com/

http://www.silkbank.com.pk/docs/finanacial_reports/annual%20report
%202008/annualreport2008.pdf

http://www.slideshare.net/ahmedzafar/ndc-temenos-building-new-beginnings

http://alliedvms.com/Products_Cams.html

http://www.sbp.org.pk/departments/rtgs.asp

http://www.sbp.org.pk/bsd/CIB_Awareness.pdf

http://www.visualconferencegroup.com/sa/node.asp?node=393

http://www.emetalsoft.com/

http://www.alliedsystemtech.com/Clients.html