MAHINDRA

SONA QUALITY ASSURANCE CONCERN QAC No :

LTD Date :
Problem Statement: The statement made by customer regarding the problem.
Supplier : Part No:
Part Description:
Quantity:

Disposition: (Check one below) : The disposal of parts as decided by customer & supplier
Return Scrap Sort Rework Other
Action requested : Action requested by customer regarding containment Authorized by: QA Manager
and / or corrective & preventive action.

D1 Team (Name, Location,)

Champion: Champion is a person who knows every thing about the product or is responsible for manufacture of the
part.
Team Members: Should include related the members from manufacturing design & process engineering, QA and other
department as required.
D2 Problem Description: This is description of the problem as analyzed by supplier.

D3 Containment Action(s): Percent Date Implemented

Containment is an action of quarantining the lots at every possible location which Effectiv Date / Target date of
include supplier location, customer location, warehouse and transit etc. e completion

D4 Occur Root Cause: Root cause for occurrence of the defect.This can be decided by root cause Date Verified
analysis , why- why analysis , on off simulation etc.
Verification: Verify the correctness of occur root cause thru’ documents ,ON OFF simulation etc
D4 Escape Root Cause(s): Root cause for escape of defective product to customer. This includes Date Verified
wrong inspection method or inspection equipment, wrong / inadequate sampling etc.

Verification: Verify the correctness of escape root cause thru’ documents actual trials etc.

D5 & D6 Occur Permanent Corrective Action(s): Date Verified

Actions taken or planned to avoid defect because of occur root cause identified in D4.
Date Implemented
Validation: Validate the results of occur permanent corrective action by ON OFF simulation or
production trial batches. Date Validated

D5 & D6 Escape Permanent Corrective Action(s): Date Verified

Actions taken or planned to plug escape of defective parts to customer.
Validation: ON OFF simulation or successful production batches . Date Implemented

Date Validated

D7 Preventative Actions: Horizontal deployment of both escape and occur corrective action to all Date Completed
related / similar parts. All preventive actions for both occur and escape root cause(s) with
pokayokes if any etc.

D7 Systemic Recommendations: Changes in documents like FMEA,PPAP,WI,Control plan Responsibility

D8 Team and Individual Recognition Date Status

Congratulate team members for solving problem Open/ closed

Form /QA/40